The Heritage at White Pond in Akron

Review №1

2022-07-06

The laundry room continues to be a problem. It’s often dirty and trashed. The trash bins are overloaded. The property has trees and bushes chopped up, and then the brush, flowers and branches are left on the ground and never picked up. It’s hard to feel good about where you live if it looks like a dump. I won’t be staying here after my lease. It’s not worth it. The place needs to get cleaned up.

Review №2

2021-12-14

The leasing company is awful. The company lost all of my paper work 3 separate times. They closed work orders without addressing the concern. I finally gave up and never had a screen door and my air conditioning unit leaked every time it rained. They completed a walk through with me and filled out paper work stating the apartment was ok and verbally told me I would need be charged. I was then charged for over $400 cleaning. Most of it was for two spots on the carpeting that I didnt notice. It would have taken me less then 10 min to carpet clean with the cleaner I had sitting out during the walk through. The apartments themselves are ok and I barely saw my neighbors. However, the walls are very thin and I could hear word for word conversations taking place in the apartment above me. I would not recommend living in any of Castle apartments 3 properties if you can avoid it. You will be taken advantage of for doing so.

Review №3

2022-05-28

After almost 1 month of living here I’m going to share my experience already. So before even moving back We called many places on the west side of Akron to see who was available one was this place which was already hard to contact, nobody answered the phone for days before we finally reached the leasing agent so red flag number 1. When we finally got ahold of her she was nice so we gave it a chance despite the reviews being awful but almost all reviews for apartments in Akron was bad and this was the only one available at the time we needed. So we told her we were military and coming from VA she offered to do a FaceTime walkthrough which the apartment looked decent and clean. She said we would get a military discount which is less than what their website says ( and no she would not honor what the website said ) anyways we get back to Akron finally to sign our lease and she shows us the apartment in person & we had 48 hours to let her know what was wrong if anything. From walking in our building the smell is awful because nobody has cleaned the hallways, they have not updated these apartments since they’ve been built. I had to clean every wall from them being so dirty and something yellowish dripping down every wall in the apartment, the baseboards were very dirty, the appliances had crumbs in them, the kitchen “ island “ isn’t even connected from the countertop to the base. The toilet was dirty, I used my carpet cleaner to clean the carpet just because I do that before moving our furniture in and it was so much dirt and pet hair left in every room, even dog hair was stuck to the walls. Our balcony had dog poop on it and we were told to just sweep it off. Just about every part of this apartment was disgusting. Only part I like is location, apartments come with cable and WiFi, parking isn’t bad and we can’t hear our neighbors at all inside the apartment ( top floor ) but try not to move here is my advise & fitness “ center “ sucks.

Review №4

2021-10-05

If I could rate a zero I would. Very poor experience. for one the roof leaks, it will always leak and they will not fix it. You can put in all the requests you want. The office lady was nice however I witnessed first hand how cruel and in compassionate the ones over her are. I waited outside of their office to speak with someone as they cursed, yelled, and ignored me.This is not even my worst experience. In the roof above my unit I believe a squirl climbed in a hole which was able to due to old and poor roof structure. The squirl would climb through the A/C vents and literally urinate and it would fall on the floor.Not to mention everyone elses complaints about security deposits. They will try to find anything to charge you an arm and a leg for the most minor procedures and half of them are their fault! I did a walk through upon move out and she only noted the carpet and oven would need cleaning. I receive a bill for all sorts of additional things. (like $325 for refinishing a coz box??)Beware signing with these guys!

Review №5

2020-07-28

If you are intending to rent this place, please give a few seconds and read some reviews here, I am pretty sure you will change your decision, you can understand how bad management just reading their replies to reviewsI lived in this terrible place one year and it was the worst experience in my life, I don’t know where to start1- Maintenance: The team is rude and unprofessional, irresponsible, they don’t care how the issues are urgent. Our refrigerator didn’t work for 2 months, I had sent several notifications about that but they fix it at the end of the 2nd month. Our dishwasher also didn’t work for one month, they just ignoring you. They try to enter your home without asking any permission, you feel unsafe, terrible, terrible, terribleOur bathroom was leaking to lower stair for 15 days and they didn’t do anything2- Management: They usually smoke in front of the apartment, they are also a group of irresponsible people. You will never reach the leasing office if you are lucky enough you may reach the end of the 10th call. They will never call you back. If your phone number is not saved in their system they answer your call, otherwise, they know you are a resident and just ignoring you3- Security deposit: As expected from this irresponsible management, they just want to extort your money. They bill you overpriced and unrealistic things. They don’t define anything as wear and tear, they see everything as they want, they just want your money and moreStay away from this complex, this will be the wrongest decision in your life, stay away!

Review №6

2018-08-27

This was the worst place I have ever had to live. Thankfully it was only for a short time but in the three months I did live there, there was a number of issues I had with the place. Management is difficult to work with and maintenance is inconsiderate and non helpful. The particular building I was housed in was undergoing renovation during my stay and without any sort of notice maintenance would conveniently let themselves in and out of my apartment at will. The building was infested with with squirrels and other rodents that you consistently heard running through the ceiling throughout then evening/night and because of this infestation the apartment complex made all the residents of the building remove all the food from their cabinets and push all their furniture to the center of the room so that they could fumigate the place. Luckily I had to be out of town for work during the week this happened but other residents had to live/eat/sleep in their freshly fumigated homes. The building constantly smelled of curry powder and marajuna and you could not have a packaged delivered to the mail room because it would be stolen. The bathroom constantly had issues and the place was absolutely filthy when I moved in, I spent the first 3 days of living there cleaning it. Upon leaving the place they screwed me out of 50% of of security deposit, citing an unclean stove as reasoning for keeping $150. Despite the fact that within the 3 months I lived there I may have actually been on site maybe 6 weeks, Im not sure that I used the stove more than 5 times. The place is a complete scam and an absolute mess. Im not a person that typically writes bad reviews but in this case I feel its worth the time to do it. Hopefully someone who reads this may reconsider dealing with these people if theyre at all avoidable

Review №7

2019-11-28

The worst place you can live in. If you have kids, I wouldnt recommend this place. It has lots of bed bugs and roaches. The staff here are not polite with residents and the maintenance do not tend to request on time, even if it is a emergency. The managment for sure will not return your deposit.Other issues include1. Roofs caving in and crashing.2. Water leaks into the room3. Walkway lights wont work.4. Staircase leading downstairs has very bad smell. There is no occasional cleaning too.5. Bugs and roaches

Review №8

2019-06-05

Nope...Just nope. Just as the previous reviews, roof caving in and leaking for 4 months. Couldn’t even put beds in room during my short-term lease because of the ceiling. Dishwasher wasnt really attached to counter top and kept standing water even after maintenance came out to “fix” it multiple times. Heat and Air both broke. Didn’t go one month without an issue... not one month. I’m giving two stars because I loved the closet... otherwise waaaaayyyyy too outdated for the amount of rent requested.

Review №9

2020-10-03

Just don’t plan on getting any of your security deposit back. I knew some money was going to be taken out but I got $32/$500. People steal your mail so don’t plan on having that delivered there, very loud neighbors, had bat in ceiling, pretty unresponsive to maintenance requests. Just read the responses to the other reviews. Good price but you pay for what you get in this case.

Review №10

2019-05-31

Numerous ceiling cave-ins that were neglected, which included maintenance being “too strung out” to fix it as the staff put it. $125 taken out of security deposit because of “dirty surfaces” which was the carpet, damaged by the ceiling falling through in the middle of winter. Very inconsiderate staff. Good location but don’t waste your time, they want your money and that is all.