In-store shopping
Yes
The Glass House in Cleveland
Categories
Location on the map
Cleveland, Cuyahoga County, Ohio, US
Service options
Delivery
No
Planning
Quick visit
Yes
Phone: +1 216-749-3440
Site: http://www.glasshouseohio.com/
Site: http://www.glasshouseohio.com/
Opening hours
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:11AM–8PM
The Glass House in other cities:
Comments (199)
I love the huge insense they sell here and they are a decent price. They also have the tattoo supplies my husband needs. The guy who is always there is friendly and very helpful
Love coming here and looking at everything. My husband comes in very often for tattoo supplies. The workers are the best.
Great place to shop around!! Shane is very knowledgeable staff and great customer service. Looking for something specific...or really have no idea, hes your guy! Super eager to help. Good atmosphere. Prices are very reasonable. Highly reccomend for smoking and novelty shopping. GREAT HORROR COLLECTION!
Best shop ever. Any amd everything you need under one roof. Owned by an old friend of mine couldnt think of a better way to support a small business. Love you Roy
I came into here looking for something but not entirely sure what exactly, seeing how Im very indecisive. I was overwhelmed by their selection of tobacco related products I just couldnt decide. The man working Shawn I believe was his name was so kind and polite and helped me find the perfect piece, and also shown me their awesome collection of horror action figures. Upon finding the perfect piece he recommended a phenomenal cleaner, and bag for it and gave me the best tips ever of cleaning and mainting it. I will definitely be back and highly recommend it to my friends. Ive never seen so many different options of tobacco related products or had such a phenomenal employee help guide me through all of their different choices, also giving me some amazing tips and suggestions. I told him how Im very clumsy and he helped me find a piece that wouldnt roll of the table and break and also helped me find the perfect bag to keep it safe.
Friendly, knowledgeable staff, all of them. Cool place to check out with the masks and figures all around. They have about all your tattoo needs if you are a tattooist. I visit this place 2 to 3 times a month and see something cool or really interesting that is different every time I go there!
You’d think that when someone is working for commission they’d be a little nicer to you when you spend almost $200 every time... I asked the heavyset goatee dude to help me with a certain tattoo gun and he said that he wasn’t there for “instructional purposes” however, when I walked in he was showing someone how to use whatever they were buying.. that guy is not nice at all anytime I go in there he’s mean, all he does is brag about his commission and how much he’s up to. He was up to $2,000 the other day then he ended up selling a $7,000 Rick and Morty ring. Me as a customer should not know his commission that he makes and how much he’s up to, He should not be working there with the attitude that he carries. I suppose I didn’t spend the appropriate amount to get the “instructions” I’m sure he doesn’t care about my next statement but, I won’t be back.
So much cool stuff
I don’t know who answers the phone on tuesdays at 8pm but they need a new job. If you are bored or in a bad mood you don’t need to take that aggression out on people on the phone. Seriously sounded like I was speaking to someone from the 90s emo era, extremely depressing and uninterested in my business. This is exactly why people shop online.
We were getting some tattoo supplies for a friend who lost her equipment in a house fire. We had a set amount of money that was raised and walked in without knowing anything about the trade. Shane helped us figure out what we needed, gave us suggestions, and kept us within our budget. We were able to get literally everything that was lost. Theres something to be said for that fact that he went above and beyond to help our cause. He was very knowledgeable and even more helpful. I would recommend The Glass House without hesitation. Thank you Shane!!
They have everything you may need to smoke with, their tattoo ink is reasonable and they have everything for tats also
Very good place to go for your tobacco pipe needs and tattoo needs and even clothing depending on what you want lol I just wish they carried some rotary tattoo pens I highly recommend this place for unique tobacco pipes and tattoo equipment and even toxi clean
A LOT of things to look at and choose from from. A lot of memorabilia and horror items as well.They had just started to carry the item we were looking for and havent developed a large inventory yet, but definitely look forward to returning in the near future.
I unfortunately didnt have a lot of time, I will be going back. The movie stuff they have is unbelievable. Great atmosphere to shop in! Cant wait to go back when I have time to spend there!!
I love this store they always have anything that you would need. And some pretty cool gadgets to observe I highly recommend this store.
Ive been going here for years. Returned today for the first time in 2 years. I was pleasantly surprised by the addition which was awesome(I wont spoil the surprose. The shop looks great, customer service is still great as usual.
Did you know: sand is glass but melted?
First and foremost they have some great employees there to help you pick the perfect item for you. Wether its action figures, face masks, incents or tobacco pieces Id highly reccomend going there when their one employee shane is in. He definitely helped me pick the perfect piece for my dad. Second their products are quite durable. The tobacco piece i got my dad dropped and it the ground HARD right infront of all of us! My heart dropped because i just got it for him. The thing bounced off the ground and hit the floor numerous times and there wasnt even a crack in it when i put the light to it. Lastly theres a HUGE selection of items to choose from. They literally have something for everybody even if youre specific on what you want. Definitely the only place Id shop for my future pieces at!
I had the best experience there. Shane helped me with my purchase! He is awesome! Love your horror collections!!
Im trying to learn how to tattoo so I went to The Glass House to pick up a few of the things I needed. I explained to the guy that I am a novice and that I am still trying to figure out what Im doing. He seemed really annoyed by the few simple questions that I asked about the equipment. He was really despondent and not even a little bit welcoming. I decided that I should just buy the things I knew that I needed and leave. I would have spent way more money if he had been even a little bit accommodating. I guess Ill just order my supplies online from now on.
The guy working was not much fun. Grumpy.
I bought a crescent rotary machine from here. I used it once, before it stopped working. Don’t buy here, they sell junk.
As a tattoo artist, I’ve been shopping at The Glass House since 2007 , they’re always friendly and reliable. I’ve watched them grow , expand and evolve! I’m a customer for life!
Great prices and good service considering the covid situation. Didnt know this location was here glad I found it.
Massive1ism They do sell glass dildos if you want one for your ass! I think the place is AWESOME!! They treat you with respect if thats how you act. If you have common sense, they treat you as such. If you act like an immature kid, or a dope fiend criminal you just may get kicked out! NOBODY has time for ignorance, including businesses!
Great shopping for all kinds of categories from glass to horror collectibles too clothing. Wonderful staff
While still listed as a vape as well shop, its not. Its a various smoke type/head shop. I dont blame them for it, Google even has a Sears dental mapped around the corner from me where a Wendys has sat for the past 40 years.
Brian was very helpful and had amazing customer service. Shop has a nice selection of everything you could need/want.
Great place for all your smoking needs. Nice selection of horror movie memorabilia.
Decent selection here, and the guys behind the counter are helpful. I am not a fan of the way they follow you if they cant see you from behind the counter, but I get that they have to keep an eye on inventory.
Wife and I went yesterday to purchase our first E Cigs. Bought pair, one of which didnt work, at all. Went back the next morning to simply exchange for one that worked, with receipt. Employee, Owner, whomever, would not exchange the one that was broke. When they say, All Sales Final, thats exactly what they mean. They sell garbage.....................Buyer Beware! Must be on Pearl Road in Cleveland!
Every time I get ink for a tatt from here it gets infected..same ink same place same problem..u figure it out
WOW! SALES ON POINT, KNOWLEDGEABLE SALESMEN WITH ALL PRODUCTS OF MY INTEREST! ENTER WITH FRIENDLY SERVICE AND LEFT WITH NEW PRODUCT WISDOM !! WILL BE BACK AND ONLY AT THIS SPECIFIC LOCATION. ABSOLUTELY LOVED EVERYTHING ABOUT THE STORE!!!
The staff is amazing. The guy thats in there has the biggest heart ever. Love them. This is always the place I go. Dont go anywhere else.
I was in and out fast service I like the skinny bald guy with the glasses always have a great attitude
Fine selection of glass! Everything from over the top awesome to throw away pieces.
Glass house has a great selection of incense. It is my go to place.
This place rules. Awesome staff and great selection of items. Id recommend it to anyone.
The glass house is horrible, worst customer service Ive ever had. The guy could barley get off his cell phone to help me out. DO NOT GO TO THIS PLACE! Go to the Wax its right down the street staff there is much more helpful.
Great store awesome workers... Follow the rules and you can get a nice glass piece for an awesome price. Beats any other head shop.
One of my favorite tobacco shops. Lots of things to choose from. A lot of local handmade blown glass pieces. Love supporting local artist
Prices are too high.
The two ladies that typically are here, good God theyre great! Absolutely love the interaction they give and I know Im not alone with this opinion.
Don’t buy any batteries, vape pens. Don’t work . No refund. No swap. No nothing.. waste of money. I feel robbed.
The customer service was great.
Very terrible experience staff is beyond rude like always
I am SO going back in here! Quality equipment, nice variety, and some nice Old School goodies on the shelves too😎
Great selection, great prices ...especially if you are on a budget. The girl who worked there was really friendly and helpful.
Great selection, friendly staff, great prices. Way more merch than other places Ive been to.
Nice people who know their products. Very friendly staff. And great variety of tobacco smoking equipment.
Great selection, awesome people, fantastic deals and prices, its the best shop in town no question.
They have a Great tattoo equipment and supplies selection!Huge selection of pipes too!
This place is awesome! Been shopping here for years and have never had a bad experience.
Very helpful. Extensive knowledge of tattoo supplies and equipment. He knew exactly what I was talking about
Great selection. Love the Ohio made section. The staff is super friendly and helpful.
Cool and awsome place to go and get stuff and tattoo equipment nice employees always there to help
Very nice place beautiful selection on so many items definitely dont pass on this place
Very helpful lots of cool stuff, am Im never shopping anywhere else!!!!!!!
They have everything, a lot of options, and at a reasonable price
From that special smoking apparatus to classic concert T. And if you shoot ink great selection of colors .
Really friendly staff and clean atmosphere. Awesome assortment at reasonable prices.
People who work there r very helpful and nice!
Knowledgeable staff about all your Vaping, water pipe, and glass novelty items. PLEASE BE RESPECTFUL OF THE RULES, AND BE CARFUL HOW YOU TALK.
Great corner headshop..good prices
Great shop... No tongue rings but got a dry vape and tattoo needles
Last time i was in there some lady behind the counter was very ride to me , upon asking if they sold kratom. I wont return
Always have what i need the staff is extremely helpful go check them out ask questions they are nice folks
Love them! I always feel welcome when I walk in, and they always have something new and interesting!
Everything you need from a head shop plus great tattoo supplies. Crazy friendly customer service too.
Good selection of glass and other related items. Service I got was friendly and helpful.
I liked the place. Nice options. Some folks will work with you on price, some wont.
Its a large store with a huge variety of merchandise. it is very clean and the guy we spoke to was very knowledgeable.
The female worker is very rude. I was going to spend quite a bit of money on gifts in there, but because of her I will never spend another dime in there.
I was able to find what I was looking for, for my friend and he was very please would recommend it to anyone who is looking gFor those type of things
Been going here for years, love this place for all your smoking needs!
Nice clean shop, great prices, friendly staff
Fun place to find a wide variety of unique items and gifts!
Fun staff amazing selection
Went on time with my 6month old and the cashier very rudely told me children were not allowed in. Absolutely no customer service training..
This place has the worst service. With A-hole workers. If you can find another place I would advise it
Great selection, good prices & very friendly staff
The Glass House has anything and everything you can imagine glass wise and tattoo wise! Great prices too!
Love this spot have nice quality equipment and knowledgeable people
Lit place, great staff, dope wares.Spend all your money here.
This place is a Joke.. 😤😤i wouldnt even give it 1 star.. So disappointed with this place..theyre customer service is terrible not helpful at all. How you Going to sell something and not have replacement pieces for it??
I love the environment nice helpful people had a good time shopping
Beautiful shop, huge variaty, helpful staff. Definately the place to go for Glass.
Used to be better.
Nice human, clean store, will eventually go back.
Need cooler hats and shirts, only worth going if youre 21+
Great place and cool workers who are helpful also. Recommend this place.
The Glass House is my second home, they should offer me a part time job. Haha
Great place. Very friendly and helpful staff
Had exactly what we needed and decent price. Quick & Easy!
Very poor quality service, girl treated me like I has no sense. Never will give them my money.
Get all my needles for my tattoos from here for 10 years now. Love it
Great prices, and great assortment of various items.
Nice place great selection just very expensive
Love this place. I stop by everytime im in fhe land.
Its great, just leave your stones at home though.
Great knowledgeable staff. Large selection
Great place ..all kinds cool stuff
Amazing selection of Horror items
The Glass House Taz assortment of tobacco pipes guaranteed you will always find one you fall in love with
Very expensive. A lot of stock. Varieties of all kinds.
Love this place, very cheap but excellent quality glass
They always have great deals
Its got everything you need. Best head shop in town
Amazing selection and staff is cool AF
Great customer service, good selection
Get all your needs here. Prices are fair and usually stocked.
Best smoke shop ever hands down !
The owners are super cool and nice. Love love love!!!
Closes 10 min early regularly even when standing at the door they locked it. Ridiculous!!
Excellent selection for all your tobacco needs!
Its there. Its got all the toys ya could want. Go
Great selection of local glass
Has a wide variety with prompt and polite workers
Better off finding another place, everything here, especially the service, will leave you disappointed.
Incredibly rude staff basic below-average selection
Alot of eclectic items.Great service!
They have almost everything you need well for smokers anyways
The one in Barberton is way better
Great for buying marijuana stuff and tattoo needles
Great staff. Wide variety.
They got everything you need for tattooing and for smokers
Pleasant experience very helpful and friendly
Very helpful and good prices
Stopped in for my buddy about 20 minutes came out had what he needed I guess
Very good service and knowledgeable.
Excellent shop for those smoker needs
Horrible customer service
Good pricing helpful people
Love this place huge selection
Great service as well as friendly
I never been to the glass house I can not rate the glasshouse
Always get good CS when I come here
Huge selection. Average prices.
Knowledgeable staff, helpful and friendly!
Lots of tattoo suplies and other items
Thus place has everything the other glass houses dont have!!
Yes there is a place for your mind to go wild in.
Great customer service
Large selection nice pieces...
Good selection decent prices
Kool. Place they got alot of kool things there
Good spot for tattoo equipment
Cool place. No parking.
Wide variety and a friendly staff!
Good selection of tattoo equipment
Great staff, very helpful
Cratium and anything else you need on stock
Knowledgeable staff really friendly
One of a kind shop!!
Pleasant visit and very friendly
They are very rude and unprofessional
Employees are always super helpful
Did not go inside, gave a friend a ride.
Tatto place is awesome.
Also the taxhouse. Very pricey
Never have what im looking 4.
Smokers paradise
You can experience a lot of things.
Love it
Many nice art pieces
Their prices are a little high
Super nice glass
Thanks for friendly service
Friendly, knowledgable staff
Great place great ppl
This place sucks staff are very rude...
Great place!
Polite helpful staff
Customer serviće alqays A1
All good there.
Friendly sales lady
Has every think I need
Super cool employees
Very helpful.
Great shop!
Staff is very friendly
Another place I drove past.
Amazing things here.
Nice place.
Marvelous experience
So over priced
Love this place!
Very patient with questions
Pricy but clean.
Total reviews rating 4.3
199 Reviews for The Glass House 2023:
Review №1
2022-05-31I believe his name was Chris and this man should be fired he is not trustworthy and it may be the worst experience I’ve ever had in my life. I have been a long time customer for the past five years and I have never been treated the way I was today! I will never return to this location.
Review №2
2021-12-21This place used to be the best place to go in this neighborhood the owner is an awesome amazing person I have met him a few times but recently whenever I go the store will be closed for an hour do its a hit or a miss if there open then when they was open yesterday dec. 20th 5 days before Christmas the guy working was rude and just yelling I left I took my boyfriend back for his stuff a couple hours later and dude gave him and attitude trying to tell him not to buy what we asked for he was just so rude will never go back
Review №3
2020-10-16Good selection but the prices are out of this world. I was all set to ring out and the dude inside is going on and on about how people keep coming in and he has stuff to do. Shouldnt be disrespectful like that in front of customers. Good luck staying open if you dont want people to come spend their money at your store. The lady was very helpful but he made me so mad that I left without my purchase. Actually really sad, I was looking forward to having a new place to go for my toys.
Review №4
2021-10-02It’s unfortunate such a great place with variety has horrible customers service. This person that sits behind the register drinking energy drinks all day and vaping is the worse person to run your place. Horrible attitude, is not helpful and turned down sales from me today all because he didn’t want to break another $20$ for a $4 transaction then proceeded to tell me I couldn’t tap and pay since it wasn’t $10. What horrible way to treat a client that’s been coming here for years and is a resident and business owner in old brooklyn. I’ll be sure to speak highly on how horrible service this person has. I’ll now start driving and directing everyone to Day Star boutique
Review №5
2021-12-07Walked in waited 25 mins. One guy working helping some guy thats buying something for another guy hes on the phone with. Prices sky high to boot with minimum bubbler selction or side cars
Review №6
2022-05-08Knew exactly what I wanted and they got tattoo supplies for sure coming back
Review №7
2021-03-02Not sure who was working tonight but this will be the first and last time I ever step foot in this store. The rudest and cockiest encounter I’ve ever had from start to finish and I was in there for all of 2 minutes. Definitely not how you run a business. Not even greeted when you walk in the first thing is was asked was where was my ID. The guy was super rude when “helping” us find what we needed he made you feel like you were stupid. Anyways place is trash.
Review №8
2020-06-15I am a beginner tattoo artist with very little knowledge on the equipment that I need let alone the little details about that equipment. I had no expectations of being helped to the extent that I was but Shane went out of his way to make sure I left with everything I needed to start while making sure I was within my budget. He was also super polite and you could tell he genuinely wanted to help me be successful. He really took his time and I highly appreciated it. I will for sure be coming here for my future needs! Thanks so much!
Review №9
2021-11-13Cool place but Terrible customer service, the big guy who sits behind the counter has a terrible attitude and gives no help with what your looking for, & they ID as soon as u walk in & if the big guy don’t like they way u look or whatever his problem is he won’t sell to you.
Review №10
2022-04-01Poor customer service, not even the bare minimum