Wheelchair-accessible entrance
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (199)
I have been living at The Flats for about a year now. My apartment is awesome with tons of light and really good closet space. Sometimes I can hear my neighbors but thats any apartment, other than that no complaints here I love living at The Flats! I was a little skeptical, because the office was in a trailer but now there is a brand new clubhouse and its gorgeous! I cant wait until the gym is 24hrs and the pool opens up later this year. Two of my friends loved my apartment so much that they decided to moved in too. Kudos for tearing down those garages the parking situation has drastically improved.
My roommate and I have been at the Flats for two years, and have seen multiple different management companies in those two years, but through it all, we’ve stayed pretty happy with the place. It’s a large complex so there are bound to be issues (parking is a big one) but the customer service from the office has been absolutely stellar for us since Coastal Ridge took over. From addressing maintenance concerns immediately, to handling the noise complaints for our extremely rude neighbors, to explaining fee issues to us, and even down to working with us when our lease disappeared from their records (after they took over for the old management company), Stephanie, Lauren, Danielle, and the office team have been really amazing to work with. They’re prompt, polite, and they listen to our concerns. Really, I cannot say enough nice things about the office team, especially under the new management. It’s a large complex, but the office works hard to take care of residents.On top of the great office staff (and the amazing maintenance team!), the apartments themselves have beautiful kitchens with tons of cabinet space, and the units are quite big for apartments. The bedrooms are good sized and the gray-washed flooring throughout the unit is gorgeous. The fixtures and decor choices really make the apartment feel high end for a low to mid-range price. Again, in a complex this large, there will always be some issues here and there, but overall it’s a great place to live, especially for the money. Not to mention, the convenience to everything that west and downtown Toledo have to offer is unmatched. This place is a ten minute drive to pretty much anything in Toledo. So if you’re looking for a place to call home, definitely check out the Flats!
I currently live at the flats at Douglas. I have enjoyed the apartment itself. The faculty on the other hand do not return calls on important issues. I have not had a key to my building for about 1 month but thankfully my neighbors have let me in repeatedly. It is absolutely ridiculous that no one has even returned a single call. Apartment is nice but if you expect a decent office dont move here.One upside is that the apartments are beautiful and the maintenance team is always on top of everything. This one inconvenience has been frustrating but overall is a good community.
I think this is a great place to live! Updated apartments, they accept so many kinds of dogs, including mine which I had a hard time finding a place for, and the Maintenance staff actually gets things done. Only parts that arent so great are the cost of living is pretty high for an apartment, they are getting rid of the garages soon and I havent heard of a plan to create car ports at all under so many trees, and the dog rent per week is pretty high. Other than that, I still love the choice I made to live here and they take great care of myself and my dog!
This has by far been the worst move in experience I ever encountered. The staff is just not caring to your needs at all! If you need anything hope you are ok with waiting about 2 -4 weeks and that’s hoping they call you back! I am waiting for a call back from the property manager Melisa since November and I have been waiting for a call back from the regional manager Andrea King since September. I have seen so many incidents here that residents shouldnt have to go though or deal with. The office is very unorganized and a mess! I have seen them be just plain rude to future residents! It is very unacceptable things they do here. One day you will come home at 6:30pm and locks are changed so you can’t even get into your building! They posted signs in November to change locks it never happened. The day I came home locks were changed next day they were changed back to the old locks without any communication!! If you want to live where you live this is not the place! They say don’t judge a book by its cover the apartments sell themselves but once you get in you will deal with staff and a hole bunch of problems in the unit! The only person that has ever got anything done and in a timely manner was Valerie and the older maintenance man I believe Dan/Dave!
I have been living in these apartments for 8 months now and I love it! The office staff is always very friendly and helpful! My only complaint would be the Maintenance crew. I have had two issues with my apartment so far and have contacted Maintenance. Both times Maintenance never showed up despite multiple phone calls. Both times i just had my father come over and fix both the issues since he use to be a landlord in the past. Other than that I love living here and it is a quite nice neighborhood to live in.
When I lived there, they were updating the units. they gave me a date which they would come in and renovate. I was asked to move all of my belongings from the living room and kitchen in order for them to perform the update.The day they scheduled to renovate came and left. I had moved all of my things for nothing. They then rescheduled for a different date a few weeks away.The next week, without my knowledge, they came into renovate the apartment. none of my things removed and as a result everything was covered in dust and a couple of my pictures were broken.Imagine coming home to what you believe is your nice and tidy space only to find that everything has been overturned, ripped out, covered a dust.The front door of the apartment was wide open when I arrived. I couldnt find my cat anywhere. Luckily my cat was under the bed. While all of this is bad enough, things got worse.They installed a new oven, but did not install it correctly. Coincidentally, I had a cold at the time and had difficulty smelling. A few days after they completed the renovation on the kitchen and living room, I receive a knock on my door at 3:00 in the morning.Apparently the oven was leaking gas into my apartment for hours. The upstairs neighbor called the maintenance people and the maintenance people said, if you dont know where its coming from what do you want us to do? We cant wake up the entire apartment building.Upstairs neighbor then called the gas company in which they said yes we can wake up the entire apartment. And for some research, it was determined it was coming from my apartment. As a smoker I feel truly lucky I didnt blow up the entire building.Also, the renovation was poorly done and cheap.I pleaded with management to please let me out of my lease because of my experience or at least offer me a substantial rent credit. This was not accepted by management. I fulfilled my lease and immediately left this Nightmare at Douglas.
*PLEASE READ*I highly doubt that the management is interested to sell their apartments. My friend booked an appointment for Wednesday 2.00 pm and I booked an appointment on Thursday 4.30 pm. We went to the leasing office on both the days, we knocked the door several times, sent them an email, tried to contact them, while we are standing out of the office and it was heavily snowing. After reading so many negatives reviews about this place, I tried to neglect them and book an appointment to view the available apartment but I can clearly see why there are so many negative reviews. On both the days no one was there. I called the leasing office yesterday, told the leasing agent (Emalee Vanco), I asked them to give me answers for not attending us on both those days, instead of apologizing she directly told us that they had sent a mail, which I did not receive. Also, I remember before booking the appointment that the leasing agent told me that the office will be closed but she will meet me outside. Despite all these poor management and negligence, I agreed for a zoom meeting virtual tour when she suggested it. It was supposed to happen today at 2.00 PM, I emailed her that 10 AM for the link to the zoom meeting. I received no replies, I tried calling them, nobody answered!I would like to thank the management for wasting my time. Also, if you are not interested to lease your apartments then why the hell you have put advertisements on every housing rental website.
!!!DO NOT RENT HERE!!! IMPORTANT! READ MY EXPERIENCE!It was very difficult to get in contact with the leasing office here, so I applied for a one bedroom, one bath online. It allowed me to apply, make a deposit, and even gave me the specific unit I would be living in. It had a full receipt with all the information, including stating my move in date.Move in date came and went, with not a single phone call from the front office. As I lived 3 hours away, I could not just drive there and hope for the best. I tried contacting them for a full week until finally someone answered. They said everything was good, and that I could come move in. I was about an hour away when I called to make sure everything was set up. A different person answered, and decided to inform me that the bed room I am supposed to be renting is getting the floors re-done, so I am going to instead have to rent a more expensive 2 bedroom, 2 bath. I was very angry but I did not have many options as I was supposed to start work that week.As I was pulling into the apartment complex, it was one of the most depressing, ugly, sketchy apartment complexes I’d ever seen. It was NOTHING like the pictures online. At that point, I decided to cancel the purchases through my credit card company as they had not fulfilled my purchase. Instead of acknowledging that they allowed me to apply and make a deposit for a non- existent apartment unit, and instead of contesting with my credit card company, which you are required by law to do, they reported me to a debt collection agency.But this was not a normal debt collection agency. It was their personal debt collection agency. This means that technically the debt was not affecting my credit, it was just an intimidation tactic to get me to pay them $250 for absolutely nothing.My entire experience with whatever idiots run this place has been absolutely dreadful. Please, whatever you do, stay away from these scum bags.
I have lived here for two years now and there have been several property management changes. That being said, Coastal Ridge has really upped the Flats’ game. The groundwork has already been laid for the new pool and clubhouse, and they’ve kept a lot of the trees on the grounds so I know it’s going to be beautiful. The apartments are spacious and well appointed, especially for the price point. The maintenance team is great, if a little overworked so patience is key.The office staff, especially Lauren, Danielle, and Stephanie are all competent and delightful. They organize some really lovely community events and are on top of complex wide communication. My only real complaint in two years of living here is that the walls are thin, and there are some rude neighbors. Parking can also be a bit of a struggle, but the garages available are quite nice as well.I would definitely recommend the Flats for both its beauty and convenience. It’s centrally located to everything you could want: food, markets, the mall, the highways, the university, it’s honestly pretty great.
So far this process has been very confusing. I went on an apartment tour last week and Carlos was great, one of the best tour guides I’ve ever had (which is why the 3 stars)! But, I can see why all of the complaints about the leasing office as a whole in the reviews. I have tried contacting them several times today about my $200 application that me and my co-applicant put in last Friday and I haven’t heard anything and it keeps ringing to voicemail.Update 09/01: I got moved in and they prorated rent for that weekend and gave us a $25 Visa gift card and I havent had too many issues since. I really appreciate the way the office handled the situation and I like living here!
I have been at Flats since September and so far so good. My individual apartment is beautiful and the staff has been pleasant to work with. This past summer I lived in the Commodore Perry apartments downtown and Flats blows it out of the water for overall quality and price. I can only speak for myself but after reading some of these reviews I think people need to be a bit more realistic when it comes to expectations out of a sub $700 a month apartment. Sure some cleaning was required upon moving in after renovations but it is something I will gladly take to have new carpets, paint, and appliances.
1- No exhaust vent In the bathroom (they told you open the bathroom window which expose the whole bathroom to the street + during cold days it is impossible option”2- Kids room fan wobble significantly and has risk to fall I gave the office written order and placed one order online through their system, they removed it and marked it as completed while they did nothing.3- interior door paint including closet doors is sticky, many layers over each other which make them hard to open and close + making strong pop noise when open (Which will awake everybody in the same room and adjacent room). When I asked for repair verbally, written and placed another one on the system they removed the order and commented “ paint over time has cause the issue. normal for the situation”The first morning after we moved in my mother stock in the bedroom as the paint sticked really hard as glue and we needed to gather and push the door as much as we can to get her out. The problem repeated multiple times. Check the picture to see how is the paint came off.4- Dog and human hair every where as the apartment never vacuumed especially around carpet edges and part of the hair are sticked to the paint. It smelled bad especially inside the closets.5- Carpet is very old and worn out, I asked for changing it or at least cleaning they responded after more than 10 days of my moving in (which forced me to remove my furniture out the rooms while I am exhausted), but that didn’t make it looks better.6- Electricity plug of the bedroom doesn’t turn off and on properly (it turns off suddenly if someone close bathroom door or without any reason).7- Wall baseboard is damged and overpainted with dirt attached to the paint, it has really bad finishing.8- Bathroom roof looks so bad as there were holes or vents opening that was closed unprofessionally and painted.9- bathtub has no screen to prevent the hair clog and you can see the rusted or black parts inside, sewer water floating near its top, the glaze paint was peeled off and mold growing around the bathtub tiles and the window. I spent the first night after moving in cleaning the bathroom with whole bottle of bleach and because there is no exhaust vent it was suffocating for me and my family but the place was dirty and disgusting I was not able to take bath before cleaning it. When I saw the bathroom two days before moving in I asked Emily (working in office) to paint it she promised that they will did but they did not. I placed online order after I moved in and they said the paint odor is very strong and you can’t use the bathroom or stay in the apartment for 24 hours at least.10- They sent me the contract to sign it online with wrong address more than 4 times and when asked them to correct it they said you can do it from your side 😑. At the end they sent me the contract with the right address and they electronically signed it instead of me11- no washer or dryer in the unit so you are forced to use the one in the building which will cost you 4-4.25$ for each time it is bad economical option for a family. Washer and dryer room has many closets & looks terrible.12- the roads between building is really bad and car shakes badly even when you are driving slowly.13- bathroom entrance marble was broken in two halves and its color was darkened, bathroom hinge has rust that fall in the floor frequently no matter how many times you clean.14- No internet plug, only very old ground phone line plugs, all plugs with destroyed dry wires immersed in paint. I was not able to activate my internet for 10 days while my kids have online school. The company came and placed new wire connection. In addition this area has weak internet install and upload speed (the company told me it is 5-6 Mb/s comparing to the same service in my old apartment which was 18 Mb/s, it turned out that the real speed most of the time is 2 Mb/s which make studying online merely impossible if someone is gaming or uploading games)15- A/C vent extremely dirty.For 1241$ rent it is overpriced for 3 bedrooms and 1 bathroom.
The flats have been the best place for me and my roommate, albeit its the only one(since were new to the apartment situation). Weve been here for two years, before and after the renovations. The situation hasnt really changed for us, we just have a more beautiful place now(though I could say some words for that renovation team).However what attracted us to these apartments in the first place was not its looks, but instead its employees. They were nice and courtesy for us from the get go and have only been kind to us since. They are willing to hear out your problems and find solutions to your issues(most of the time). Its this type of treatment that makes living here so fine because we can continue on without worries.As someone who doesnt drive a car I cant say much about the parking situations. As for my rating, its mostly only 4 stars because of pricing, its a good price, but its not perfect. The other reason would be the problem of how thin floors/ceilings are. Wall to wall, is practically sound proof at time, but ceiling to floor is really thin, leaving some to be desired.Overall, Me and my roommate really enjoy this place, and as a first apartment(that is also close to my college) I couldnt ask for much more.
My move in day was scheduled for the 26th of July (2019). I was given the keys to an apartment that had not been cleaned at all. It was trashed. It has now been five days since I moved in and most of the cleaning has been done by me. The office has made no extra effort to get the carpet cleaners to come and do my apartment. They have now missed two scheduled appointments. My entire kitchen is not functioning (stove, oven, dishwasher). I have not gotten a mail key. The building has a broken door and it is a serious security hazard. My unit also has multiple missing or broken light fixtures, outlets, and doors. The place appears as if it is brand new and renovated but it is as run down as the buildings are old. While the office has apologized a million times for the experience I have had, when I go to the office and press them to do something about it, they act like I am inconveniencing them. Additionally, I was scolded by one of the kids that worked in the office just for telling someone about what was happening to me when they asked. It was embarrassing. All in all, if you are considering moving in here because of the good looking units/renovation/prices, just stay away. It’s not worth the immense hassle that will follow after signing your lease.
I have been living here for four years. Place (Common Areas) is not kept clean despite repeated promises. Some of the repairs and upgrades promised when we first rented the apartment back in July 2015 are still pending. While they are offering lower rents to new tenants, they keep increasing rent for old tenants like me. New offers are not available for us which is a mal practice.
The actual apartments are nice enough, but the staff always seemed disorderly. I think the complex was sold twice in my time living there (all of last year) to different management companies, and the last one -- the one that currently owns it -- was a total trainwreck. They accidentally shut off my gas service and put it in their own name at one point, then later in the year, I came home one night to a three-day eviction notice on my door. I wasnt late on rent -- as it turns out, they erroneously put it there because of something that went wrong with their own filing systems. I still cant believe that happened.If youre looking for a first place to live, its honestly not bad, but you can undoubtedly do better. Street parking was sometimes a problem because of how many people live there, but not often. Getting a garage is like buying a tiny little space to somehow squeeze your car into, so I dont recommend that. The physical apartment space once youre inside is pretty nice, but the hallways leading up to your room are old, poorly lit, and the doors are all banged up. The place looks kind of dingy EXCEPT for your own physical apartment space. I hope the complex is improving its amenities and its service.
This is a great place to live for young people or first-time renters. My wife and I have lived here only after the renovations and we have enjoyed everything so far. Maintenance requests are completed in a timely manner, which was a pleasant surprise to us. The renovations look amazing and the aesthetics of the apartment are outstanding. I love the color scheme of the apartments and I feel like they have enough room and style for a young couple like us.The only thing keeping this from being a five-star review is the lack of parking and a quick job of renovations. There is hardly 20 spaces in the parking lot that sits between two to three buildings. You almost always have to park on the street, so learn to parallel park. Also, the paint job and craftsmanship in the apartment leaves a lot to be desired in the details.Overall, I would give these apartments 8.5/10. Highly recommend for a one year lease for college age adults looking to move out.
Absolutely terrible experience. The office never answers the phone, nor does the maintenance. I called 6 times in a month about my heat not working and they never came to fix it until I had to stop one of them outside to come and fix it. They also completely ripped me off on the last month of pay. Called them to make sure everything was set to move out when my lease was up and they agreed everything was good to go. When it came time to move out they claimed I turned my paperwork in too late and charged me double my rent!!!!! I was just over everyone there that I paid it but definitely look elsewhere if you’re planning on living at the Flats.
Love the new renovations! Great place to hangout! the heating system can be a little loud but overall, they are a great apartment for the price. I wish the hallways were a tad bit nicer and more comforting though! the interior of the apartments are great but the outsides of the buildings and thresholds are honestly scary. Also, they could use more parking spaces that arent on the streets. for the price youre paying though ($625.00/month) you get a nice apartment with decent finishes. It seems that they rushed the renovations. there is dried paint and sealer on my cabinets and bathroom floors. the paint also shows signs of running and looks poorly done. All things considered, its a good apartment for the money.
When I moved into the flats at Douglas I experienced many issues from my initial apartment being flooded to discrepancies regarding rent and maintenance on my apartment. The staff at The Flats didnt simply push my problems aside or discredit my opinions, but instead worked with me to resolve many of the issues I faced.The Flats has been very reasonable in the remedies they have provided to fix my issues. They have gone out of their way to ensure that I feel satisfied with my apartment and safe in an area that I would consider up and coming. They haven even worked with some of my more unreasonable or outrageous requests to ensure satisfaction.One of my only complaints is that some of the renovations done to the model room didnt transfer over to all of the individual apartments and that to receive some of the same features (updated doors, blinds; most prominently) you have to specifically request them, which can be a lengthy and hassling process.Since Ive moved in there has been a continuance of construction going on. While that can be bothersome at times, I have an appreciation that the apartments and newly renovated, updated and modern. Many apartments in Toledo dont have these features and its nice that the new company that has taken over the flats has pursued these renovations. The construction is simply temporary and, in my opinion, well worth the minor inconvenience it causes for the short period of its happening.Ultimately, pending some work being done to my apartment, I am very satisfied with not only my apartment, but also the experience and interactions Ive had with the management at the flats. The new management that has taken over is top notch and deals with problems in a professional and prompt manner to the extent of their abilities. The staff here know many of their residents by name and develops relationships with their residents that provides a sense of community to the development.
I have been living here for about 2 weeks and all I have had is problems on top of problems. The leasing staff is using the pandemic to their advantage and neglecting the residents as much as they can. I can never reach them on the office phone and I am convinced that they just hang up on me. There is no other way to reach the staff as their office is closed to the public unless you make an appointment by phone (which they do not answer). Move in was a disaster. I was hung up on many times by staff when I called for move in information. If I hadn’t called them 10+ times a day every single day up to my move in date they would not have bothered with giving me any sort of information regarding my move in which was meant to get done prior to the move in day which I ended up having to do the day of. I also put in a maintenance request a couple days back because I had a pretty aggressive leak in the roof when it first rained and I still haven’t gotten any response from them. My car got broken into while parked in the designated lot recently and when I tried to reach the office for assistance there was no response. Mind you I’ve only been here for 2 weeks and have already faced so many issues with this place. I will be contacting the better business bureau and corporate because this is not an acceptable way to run a business.
I have been living here for 24 days now and have had absolutely nothing but PROBLEMS. I wish I could give this place 0 stars. I cannot wait to move out of this place and would recommend nobody live here. Starting with move in day, we were placed in an apartment that was not move in ready. It was a disaster and it took 4 hours for them to find us a new apartment. After that, they tried blaming us for the extra costs of our gas for having to change apartments BECAUSE OF THEM and were extremely rude. We have not had working electrical plugs in our kitchen since move in and still that has not been fixed. Dont try calling or emailing them because it will not even be answered. On top of this, we have not received our parking passes or our fob OR our mailbox key. Now today, the gym was not open at 830 like stated it should be, after waiting 45 min, we decided to leave along with another male. I could keep going with the issues that we have experienced but I think this is long enough. I worked at an apartment complex and cannot believe this place is open. Will be contacting their corporate and BBB. Extremely disappointed. DO NOT LIVE HERE.I came back in to edit this today.. yesterday I heard a women’s voice in my apartment so I went to the door and asked who was here and the answer was “omg I’m so sorry they told me this apartment was vacant”. Are you kidding me.
*update as of 12/07/2020* I made the mistake of renewing my lease. The only reason I stayed here is because it is cheap. Management is still neglectful of their tenants, people still litter, maintenance is almost nonexistent, they changed the locks and I was locked out of my apartment and no one even called me back about it, I had to call them to follow up. My rent was supposed to be discounted and now it’s not and no one will answer the phones and they close the office before 6 PM and still don’t answer or return your calls.I would advise that you do not move here.Apartments look nice and it’s pretty quiet overall. One issue I have had since I moved in, which was last November, is parking. No one monitors parking, no one gets towed for parking in resident parking when they’re not a resident, the new parking lots have taken over six months and they’re still not done. Meanwhile I am a resident who pays rent on time, and I end up having to park on the street where someone bumped into my bumper and scratched my paint. A couple months ago, it was almost impossible to park somewhere if you got Home after 7:00 PM. People were parking in the grass. Maintenance is fast to respond, but they don’t fix whatever you need fixed, at least in my apartment.*edit to respond* I call and email and nothing ever gets done.Why can’t you monitor parking even when they’re reported? Why can’t your staff pick up the litter that is all around the neighborhood.
There are mice and bedbugs. They had Orkin come out for the bedbugs, but it looks like there are still mice there (I saw three crawl out of a box of mine in storage yesterday in my friends storage unit. I left the box). My friends currently live there, and the renovations look nice - but they live next door to some crazy folks. While I was there, the police came multiple times. It was loud, and according to my friend, there were a lot of problems with management. This review is coming from a person who decided not to move into these apartments but who had plans to move in. My friends still live there, but I went to an independently owned apartment complex instead. I gave it two stars because the renovations look nice, but that doesnt mean its a high quality renovation. My friends cupboards are wonky, they had to have someone come in and cover up where the carpet and the kitchen floors meet because it was just raggedy carpet, not even stapled down carpet. The lights were lopsided and the sink got clogged within the first week. So enter at your own risk, but make sure you talk to current tenants before making that decision.
Im going to make this as honest of a review as I can.I believe that everyones experience living somewhere is different and every group of units here are a little different. So, it depends on you, your perspective, and the building youre in. My building has been fantastic. The people living around me are super respectful and nice. There are small negative things about these apartments but none of those things rank as much of an issue to me so Im just going to leave those things out.The only actual issue Ive experienced here was the promise of central air conditioning. It was promised to us in late July, early August and now it is October and still not installed. Clearly the need for it now is almost non existent- however when we moved in this was also a huge selling point for us and we still have yet to receive it.Looking back at what the apartments looked like before the renovation, the upgrades in the kitchen and living area are fantastic. The appliances are nice and the open concept from the living area to the kitchen was a big improvement. Removing the carpet from the living area was a huge plus for us. ~*They allow doggos*~ The people in the office are overall very friendly and they remembered our names. Maintenance tends to be pretty quick when issues arise.I think that for the price of these apartments, what they have to offer is very fair and definitely worth considering! We love our little home.
I just moved into the Flats At Douglas this week, and have been so incredibly impressed with every aspect of this community since day one! Lauren Schmid has been my leasing specialist, and along with the help of Stephanie, has addressed every question and concern that I have presented in the most prompt and professional way. During my initial visit, Lauren informed me that she was in training, however, I was still completely impressed with her professionalism, kindness, hospitality, and ability to find the answers to any questions I had that she didnt already know. Lauren has been in contact with me throughout the entire apartment hunt and move in process, and has made sure that I have been well taken care of.One thing that really stood out to me in regards to Lauren and Stephanie was their ability to quickly take care of any bumps in the road during the leasing process. Any concern that I have had has been quickly addressed with options on how to best move forward. For example, I was very concerned at the beginning of this process about not having a washer and dryer in the unit. Instead of allowing this to be a deal breaker for me, Stephanie and Lauren were able to offer me a slightly differently modeled unit with a washer and dryer, OR a unit that was directly across the hall from the washer/dryer. They allowed me to tour the apartment that was modeled differently, and assured me that they would not pressure me to sign a lease to an apartment that I did not absolutely love. I really appreciated their honesty and ability to offer a variety of options for me to make an educated decision about where I would be living.On top of the management being totally magical, the apartment I ultimately moved into is absolutely beautiful. The renovations that have been done are gorgeous. The apartment was clean, smelled nice, and looked exactly the way that I had hoped it would upon my arrival. I am SO excited to be living in this community, and am confident that every request I have made up to this point has been honored to the best ability of the office and maintenance staff. Thanks a million!
For apartments in toledo this is about as good as youre going to get. I got lucky and had good (quiet) neighbors but the walls are very thin so it could be a nightmare if you live next to loud neighbors. The people in the office are very friendly. Theres restaurants/fast food/ starbucks close by which is one of the reasons I liked living here. It was also nice being a few minutes from UTs Rec center and 12 minutes from the health science campus. Im moving mainly because the washer/dryer fee is the same as a laundry mat but the machines are half as big so its time consuming and expensive. Also not a safe neighborhood; my car got keyed and someone got into my things when I accidentally left my window down over night. If youre careful and aware its not that bad. Maintenance sucks. If you want anything done you have to go to the office and have the ladies there get a hold of maintenance for you. Also my heating bill was outrageous in the winter ($100) because I had to crank it up just to be comfortable. I was on the second floor too so I think I just had poor insulation around the windows. All packages get sent to the office because your mailbox is super small. However Ive never had to wait for someone to grab my packages for me at the office so it wasnt really an issue. Quail Hollow Apartments are the nicest apartments to live (mostly because its pretty safe) but theyre expensive. I would suggest getting a roommate and going there so its affordable. Otherwise the Flats is a pretty good option too- just make sure youre in a good building with sane people and dont leave your car windows down over night. Im also still salty the manager never replied to my message about my car getting towed.
The Flats at Douglas is a well renovated (for the price) apartment complex with friendly maintenance staff, decent amenities, and well located for a college student. If my review was based solely on the property and the maintenance I would easily give this complex 4/5 stars, however, there is a glaring issue that has caused regular anxiety and undue stress to myself and my fiancé. I have received six eviction notices to date, all of which were in error, my storage unit had the lock cut and my possessions removed by management (which they denied even though our neighbor watched as maintenance cut the lock), and now as a cherry on top, my fiancé’s car was towed. We both work 45-60 hour weeks, pay our rent in advance, and keep to ourselves. When I get to my door at the end of a 12 hour shift to find eviction notices telling me to Vacate in 3 days it causes way more stress than I need. Working as a manager I have dealt with my fair share of difficult customers and I have repeatedly reminded myself that everyone makes mistakes.
Im giving this complex 3/5 stars and I am being completely honest in my rating and review. Most of the reviews on here are either very harsh or super optimistic and clearly fake (or the tenants are just sucking up to get free rent for the month of November 2016). While this place definitely is not perfect it is not nearly as horrible as some of the people are making it out to be. Any renter knows that living in a complex this huge and newly taken over will be a give and take situation.The Maintenance men are very nice and caring, theyve always been tentative to any issues in my personal unit and get them fixed in a timely manner. The location is also amazing - this complex is 5 minutes away from almost any store or restaurant with decent traffic. My apartment was ready on time as the staff promised it would be, and I had no delays moving in or receiving the special rent promo that month. The renovations are nice but you can definitely tell they were done in a hurry, the paint on some of my walls is uneven/chipped, an area of floor in my kitchen was not properly leveled, and the doors stick really bad inside of my apartments because the fresh coat of paint is way too thick. However, a 3 bedroom apartment as spacious as my own for less than $800 is very reasonable in Toledo and that is mainly why I chose this complex.Here is what bothers me the most with this company:-They did say I would have central air by August and I do not.-Parking is absolutely a nightmare-I dislike that my water rate is fixed at $72 a month because I have a 3 bedroom unit, but only two people reside in my unit including myself-I think that an initial $300 pet deposit PLUS an additional $20 a month for pet rent is quite an overkill. Everywhere else Ive rented requires either one or the other for pets.-Ive caught a few spiders in my apartment but that is to be expected when a property has so many trees. Everyone complaining about the excessive insects need to either realize that thats what happens when there are plants and it starts to get cold OR maybe just clean their apartment better. I had ants in the beginning but they went away after I changed the way I stored my cats food.All of this being said, I do feel safe here. Ive never seen or known anyone that had their car broken into anytime of the day. Security patrols the premise at night, and the buildings require an extra key to even enter. For the location and space - this price is nearly unbeatable in Toledo and especially in the surrounding cities. Take the bad with the good, it could honestly be much worse.
I moved into the Flats at Douglas a few months ago, and I love it so far! The newly renovated kitchen and dining area really is great, and the living room space is great as well. Above is a picture of my room, which is spacious and has nice Windows and a good amount of storage space. The price is also very reasonable and the area itself is very convenient, being right next to the University. The bus shuttles are also very helpful. Im enjoying my stay here!
Renters beware. This property is a disaster, management wise. Since I’ve been here they’ve had countless new managers and the others were BY FAR much nicer and easier to deal with. The new manager here is TERRIBLE. She is never of any assistance and if there is that slim chance you catch her outside of her office that she always locks herself in, you’ll find that she is RUDE. I have never come across anyone this rude at a complex that I’ve lived in before. She makes promises that she doesn’t keep. The new clubhouse is the only thing good about this place but Melissa, the new manager, makes it so you don’t even want to step foot in it. If you want to deal with someone that doesn’t respect residents then come live here and she will disrespect you night and day with her rudeness and terrible attitude. I don’t even know how she’s managed to be here as long as she has and how more people aren’t complaining about her. She is terrible.
Just toured my actual apartment and Im so excited! Moving in this weekend and it looks just gorgeous. Ive never had the opportunity to live in a place that is brand new even living with my parents we never had a new house or new appliances. So having a brand new apartment is definitely extremely exciting. The office staff has been very nice since I know Ive been a bit of a pain :). Cant wait to move in and I know I am going to love living here!
Where to start. Have had issues since day one. First and foremost, they advertise a business center and coffee bar, and yet Ive not seen either of those things. 24-hour fitness facility with free weights and weight machines is a room with a couple treadmills, thats it. When I signed my lease last July, I was told that they would be breaking ground for a pool the following spring, but thats probably the least of my concerns. This place is full of empty promises to try to make a quick buck. When I signed, was also told that central AC would be installed in all the buildings by September of 2017, yet here we are in June of 2018 and still have a window AC unit that looks older than the building, and runs about as efficiently as the lease office (not at all).When I moved in, I had not seen the unit and was told that it would be identical to the model. After signing and getting the keys it was obvious that the bathroom was not even touched in the remodel, except for the vanity, which didnt come close to matching the yellow and black cracked tile. Since we were on a limited time frame with the moving truck, I called the office to bring it to their attention, and was told that I would need to put in a work order the next day to get it fixed. When I stopped in the office to talk to one of the consultants about the bathroom, I was told that I would be put on a wait list. This was the first week of August of 2017, and was told that the wait time was until mid October. 2 AND A HALF MONTHS, so I inquired about a rent reduction until that was fixed because I was told I was getting one thing and the rent is by no means cheap, and the consultant told me that they would not do a rent reduction because the bathroom still functions. It wasnt until I called the attorney general to file a complaint about fraudulent business tactics. Im convinced thats the only reason any action was taken because not 36 hours later they were knocking on my door because they miraculously had a cancellation in their wait list and I magically got bumped to the top of the list. But this was not through understanding of my frustrations. They called my mother on the phone when I didnt answer mine since it was 9am, and I had gotten home from work at 5am, and the agent speaking to her so rudely saying that THEY were doing ME a favor by fixing my bathroom, and if I didnt answer in the next 5 minutes that they would put me at the bottom of the list. So the bathroom did get fixed, but I have a strong feeling it was strictly because I was prepared to take legal action.In terms of the parking situation, if you get back later than 9pm, dont expect to get a spot anywhere near your building. Almost every night I was forced to park on the other side of the complex since I didnt get out of class until late, and one night, at 2am, I drove around the complex for close to an hour trying to find a spot before I found one on the end of a row, but because they dont actually monitor who parks in the private lots, and dont regulate how people park, I was forced to park with my wheel 6 inches into the grass. Come morning, my car is towed. I called the office immediately to file a complaint since cars without stickers take up the lots. Was told the only way to guarantee a spot was to rent a garage port, so I asked what I was supposed to do at 2am when the office is closed to which they gave the same reply. I end up reserving a garage, only to come back that night and find a car parked in it already. Turns out they double booked it, and assigned me another, and then the key didnt work. I cancelled the garage but it was a major headache. So be weary.I received an eviction notice for late payment because they took everyones name off their gas utility without their knowledge and tried to charge service fees for that even though I continued paying to the gas company. It was settled the same day in the office, but I was 30 minutes late to work as a result.The whole experience has been nothing but a headache. Not worth $700+/month.
The WORST place I have ever lived at. It is over priced and not worth the headache! I only give it a star because of the maintenance group and the fact that the location is close to the University of Toledo. The apartment itself is pretty spacious too.The management is the worst you will ever encounter. The manager, Darren (I think that is his name) , is very rude and disrespectful towards residents and has no idea what customer service means.Currently, they are going through renovation. They increased our rent by $90 and justified it through the upcoming renovations. We were told we were going to have new appliances in the kitchen, central air, new carpet, ... We have been paying the extra rent for months now, but NO renovation has happened in our apartment. When we talked to the manager he was extremely disrespectful and said that it was not his problem.The buildings are old and stinky. The parking garages are unsafe and quite often get broken into. I know of many cars that were broken into.I would strongly discourage you from moving to Flats at Douglas.
I lived here starting June 2016 for 1 year.Pros: pet friendly, reasonable rates with good sized apartments, modern updated kitchen and living room, centrally locating within Toledo, safe area, garages near to the apartments for off road parking, I needed emergency maintenance twice and they were quick, plus didnt charge me because it wasnt my fault, lots of storage and closetsCons: the bathroom wasnt updated in my apartment so dated and very used-the enamel was coming off of the tub, neighbors smoked in the building and management never seemed to take care of our complaints about that, I was told all the buildings had central air well mine only had a window unit in the living room-there was no way to get even a breeze down the hall to my bedroom, also the windows were not placed to be able to add your own window unit, I ended up getting a garage because my parked car got hit on the road, the common areas leave something to desire-the stairways arent updated, the workout facility is not very good, after I signed a lease the following month I got an eviction notice saying I hadnt paid additional fees which were never mentioned to me.I specially had problems with one individual in the leasing office as she was not trained well to sell the apartments. She told me misleading information then management backed her up saying she wouldnt say something wrong but I had 7 other people looking at apartments with me and they all heard the same information.Over all I would suggest this apartment complex. I left because my rent was going to increase significantly and I decided to buy a house instead. Its a great starter apartment for young adults.
This a very decent apartment complex to live in. The apartments are very modern and sleek with beautiful hardwood floors and fantastic new stainless steel appliances in the kitchen. Move in was a little bumpy with several work orders going unaddressed until we complained to the office. But the maintenance staff was very kind and helpful, I got the sense that they are just swamped working out the kinks from the new renovation. Overall a good place to call home.
My experience has been great at these apartments. The renovated kitchen and living room are beautiful. The new hardwood floors are easy to clean. Their price on three bedroom apartments are great! Their maintenance team is always quick to respond.
I would give this place five stars, but I never give anyone a five star, though this place absolutely deserves it.When I first moved in, when it was still Kenwood Gardens in 2015, I had an issue with my kitchen flooding a few times due to the piping underground and the tenants piping backing up into our apartment. But each and every time, the maintenance handled the issue promptly. For the last 6+ months, there has not been any issues of flooding.The 2016 renovations look absolutely wonderful. I work from home and the noise only got unbearable maybe twice in the entire week. Not having electricity was not good, but it was necessary. Water was shut off, but it was off so briefly, I had no time to miss it. We had access to the refrigerator and stove throughout the renovations. It was a very streamlined and concise process. I will say that my broom came up missing, and the painting is a bit shabby, but other than that, the renovation crews went about their business swiftly.I love the name. Now the apartments match the persona behind the name.Thanks so much for the rent concession. Thanks to the maintenance crew. Thank you Miendy Soto and all the office staff.
When we first moved here, everything was actually decent. We loved the space we had, management was very courteous, and very on top of letting you know what the scoop was. However it took a few months for stuff to just get worse. Management now isn’t always on top of letting you know if there is an increase on rent until you go to pay, and you feel a little out of the loop. My car was broken into three times in the past year and I couldn’t obtain the video survalience upon request after filing a police report. Our apartment was broken into twice, both of which we were home. Our apartment door knob was broken off, in the attempt to break in again, I’m sure. Our cars get towed by side company’s for illegitimate reasons most of the time. And it is a HASLE to even get your car back. My biggest complaint however is THE PAPER THIN WALLS. If you work early, and need sleep.... don’t count on it. People are so inconsiderate of quiet time, and they take advantage of EVERYTHING. If one person smokes in their unit (in our case- our downstairs neighbor), your unit will reek of the odor for at least a day. Parking sucks, and in our particular parking lot, the drivers are awful. They will hit and run often. The evidence is all over the car garages. Central air is nice, but we went from a $50 bill to a $130 bill in a month, in which we didn’t even run the air constantly. We have had new management twice or three times now that we’ve lived here in just a one year span. I see some positive changes but some changes wouldn’t be enough for us to consider renewing our lease with the price of rent and quality of the units.
Never moved in and I would rate the experience very negatively. My son is going to UT this year and sent an application along with a down payment to this complex. He was never contacted by anyone regarding moving in so I contacted them. I spoke with Emily. When we sent our deposit the price of the single unit was $684. By the time I called they had raised the rate over $100. When I questioned this I was told that it’s supply and demand and since school is starting the price went up and would continue to rise. I questioned why the deposit did not lock the price in and explained that he couldn’t afford the raise in cost and Emily hung up on me. EXTREMELY RUDE. My son called back and spoke with Carlos who said he would try to work it out but never called my son back. Preying on students. Beware. The bad things you read on here are true. I would appreciate the deposit being reimbursed.
Ive found my experience with The Flats at Douglas to be very affordable and accommodating. The parking is less than great but my recently renovated unit is very nice and does its job. The office staff is great and I can always rely on them to get things done. All in all, Im very impressed with my experience with the apartments.
The worst management ever. Don’t waste your time with these unprofessionals. They want to take all your money. Bad reputation heard from a lot of people and I should have listened.
There is no pool or fitness center. They have not started construction and Ive been here almost 2 years. They finally got into the 21st century this year and installed central A/C, but then raised the rent $600 per year. There is nowhere near enough parking for residents, there is parking out back behind some buildings, but even if you park in a clearly marked spot with yellow lines and parking barriers, theyll tow you if they feel you were blocking a garage (which nobody rents, totally empty.) The owner of the tow company lives at the complex which is a huge conflict of interest. The complex allows them to just drive around at their leisure and tow first and ask questions later. Myself and my roommate have been disrespected and talked down to by the friendly office staff several times. They once charged me a late fee by mistake, when I noticed the error and refused to pay it, I was given the line, oh, so youre okay with being evicted? If you have a maintenance request it will take at least 2 weeks for someone to even come out, while being sent an e-mail every day that the service has been completed. Please do not move in here, it is very terrible.
Not all units are created equal and certainly no where near the presenation of the model Upon moving my daughter in this this apartment last year we found the apartment to be less than desirable. There was mold in the kitchen ceiling, paint splatters on the kitchen floor and paint drips in the bathroom. The air conditioning using barely worked as the buttons were completely worn. Later, a rain storm blew through the area causing water to pour in the living room window. To my knowledge this was never repaired. The mailbox lock was broken and never replaced. During the winter months, sidewalks were not shoveled or salted. In February we were hit with a horrible ice storm which left the sidewalks and entranceways a complete sheet of ice which caused me to fall walking out to my car. Multiple messages through the website portal go unanswered. Multiple phone calls and messages are left with no response. When was able to speak with someone in the office, they were constantly speaking over me as if what I had to say was not important. Most recently we were had some duplicate charges on our ledger that I called to discuss but apparently there is only one person who will discuss it yet she refused to return phone calls or emails. The nightmare at the Flats continues and even though I will no longer be liable for the apartment after 8/15 Im certain Ill be fighting to get my duplicate charges and utility charges and deposit back though the apartment is clearly in better condition that when we took possession. Renter beware.
Upon moving in I dealt with a few difficulties that were very stressful, especially since it was my first apartment renting experience. I regretted choosing The Flats. Once those problems were solved, thanks to management (Darren, Tyler, and Diamond), who were very helpful and cooperative, I became and am very content with my living situation at The Flats.Most of these negative reviews are all based on the chaos that comes with renovations. It doesnt just happen over night people. There is new ownership and new renovations and you have to keep that in mind. For those of you complaining about the area, welcome to Toledo. The Flats were JUST renovated, the area isnt going to automatically improve, it takes time and its already obvious that improvements are occurring.Also, hardly any Toledo apartments are renovated. The ones that are are extremely expensive. The Flats at Douglas give you renovations with a fair price.
Ive had nothing, but a bad experience since I moved in. When I first moved into my apartment, I asked to see the apartment I was going to be moving into, but they said I couldnt and had to see the model, which does not look like my apartment at all. I had my moving truck all packed and ready and picked up my keys from my leasing agent at the agreed time and when I arrived she told me as I was about to leave that the hot water was not working in my building.I get to the apartment and the water in general was not working in my apartment, my oven didnt start, the blinds were on the floor, the doors were painted so much they didnt close and there were cigarettes in my toilet.I had to fight with the landlords to get a reimbursement for being 2 weeks without water. While reading my lease in detail I saw that I had an incentive of $300 gift card for moving in the month of July which no one told me about. I had to fight with the leasing office to get it and it took till October.The parking/ safety concern has been an issue, my back door doesnt lock and maintenance doesnt seem to do anything about it even when I put a request in.I was told the rent was increased for the pool and the new office, so Im paying for it and my lease will be up before I can even use it which I dont think is fair at all.I have sent all my concerns to management and never get responses. No one ever answers the phones and a few times Ive come to the office the doors were locked during office hours. Onc Stephanie told me to stop complaining.There are rats in the garages and storage units, there are broken windows and dirty hallways in the buildings.It has just been a horrible experience and it doesnt feel like management cares. It is a lot of false promises.DO NOT MOVE HERE.
First things first..this is long but so worth reading! DONT MOVE HERE!!!!! I know this place was a low income place before but this place is terrible. The walls are so thin you can hear every little thing next door neighbor is doing, the A.C. in this place sucks and theres only ONE little window a.c. with little black strips of foam to keep hot air from coming in. Also can NOT be removed for winter . They will tell you that central air is being installed which one person in the office told me they have yet to get it approved. My floor is new carpet but there was gym, paint and roach casing on it, the dishwasher doesnt switch from heavy and hot heat so you either use that or ya dont, my sink head comes apart often and also doesnt return back fully like its supposed to, shower leaks regardless if you turn it enough to think your water is shut off, it was a dirty place when I moved in and they tell you look the carpet even has lines DONT BELEIVE IT. I had to scrub everything. Windows only slide sideways so when you have a hot room (both rooms) youre just hot as hell. The kitchen remodel is done poorly and nails stick out of the carpet right where the kitchen and livingroom meet so you have to wear house shoes. Not to mention the mailboxes are super tiny and most of them dont lock. I had to mess with mine for about 20 minutes to get it to lock. Bathroom is just paint covering what use to be dirty white or light blue. The closet doors have had so many coats of paint that they dont close all the way and if they do you have to use all your muscles to get it open. Tiny closets in rooms, kitchen shelf was falling off as well. This place would get a negative 10 if there was a way. The ONLY good thing is the big living room and the dog park so my dog can run around for a bit. And they fix things within a week. If youre looking for somewhere to get your moneys worth then look else where I will not be renewing my lease and I would price this place at $600 for a 2 bedroom. Terrible terrible, Terrible! AL wasnt the person that signed me up for this place but he was the ONLY person who showed like he cared about my business and my concerns. Everyone else is a joke.
Terrible and horrible places to live. I have had bug problems and mice problems. As well as no plumbing for 5 days because 24-hour maintenance here means well show up when not playing bumper cars in the golf carts. Also mid dryer cycle for my first load of laundry the dryer broke. I already pay almost $4 per load of laundry. This place is a rip off on the cost and they are not willing to help. On top of that for everything I pay all the problems. There is no good amenities in the cost and no one willHelp you out. Also an extreme lack of Parking. I wouldnt wish my worst enemy an apartment like this.
The apartments themselves are just fine, recently updated and all that. You can tell though that they did the updates for as cheap as possible. We had out sink fall out of the countertop and shims for the cabinets loosen and fall out. The parking situation was also atrocious and instead of addressing that, they are building a community pool. Prepare to spend $140 on a towing fee at least once because you will be forced to park illegally. They will also try to screw you out of your security deposit claiming they lost evidence that you ever paid it. I wouldnt recommend living hear if you can help it, itll be more trouble that it is worth.
If I would have known, what I was getting into I wouldnt have moved in here. I was promised a garage, first floor apartment, central air, and a different building. Didnt get any of those spoiler alert. When I moved into the remodeled apartment the people that did all of this work left paint everywhere, nothing was clean, cant close doors, incredibly dirty bathroom, amateur at best work on the remodeling. Do yourself a favor and dont move in, Im looking how to get out of my lease to get away from this place.
If you want to live in a place where you can hear your neighbors fighting, their TVs on, and pretty much everything else that goes on in your neighbors apartments- live here! If you want to go through management company after management company and have no stability or knowledgeable staff- live here! The new design is pretty, but the quality is lacking in pretty much everything in the flats. Think twice before renting here because it will give you a headache.
My wife and I moved in as our first place together! We really couldnt be more pleased. We are renting a 1 bedroom deluxe apartment that has the 1 bedroom plus an office! We wanted to rent a 2 bedroom so we could have an office, but this is an amazing deal as we have the office space (very spacious with its own ceiling fan and closet) as well as the separate bedroom.We are very happy with how open the apartment feels...we honestly never feel cramped! All of the rooms are spacious apart from the bathroom which is not huge by any means, but works for a bathroom haha!All of the renovation are great, welcoming, and very modern. The kitchen is beautiful — so many cupboards and new appliances! Only complaint with the renovations is you can tell the craftsmanship is less than stellar — sloppy painting here and there. Overall, very satisfied though!Our refrigerator was broken upon moving in (the seal was broken so it wouldnt stay cold enough). But, after calling a few times to check it out and try to fix it, they ended up just giving us a brand new one! So, thats great. The maintenance has really been great overall.As for parking, there are parking lots and room to park on the street. Ive stayed here for about 5 months now and have only had to park on the street maybe 2 or 3 times. Not bad!Our building is pretty quiet. The buildings are built really well. I only have one shared wall with my neighbors and it is literally made of concrete blocks behind the dry wall. So, noise levels are generally good. Theres really only been maybe two nights when there were any annoyances and at least one of them was because of the UT homecoming or something like that (I dont keep track of that stuff haha).The community is lots of international (I assume students at UT?) and students with anyone in between. I have an older couple in my building right across the hall. So, the community is just fine.The location is good! Right next to UT, the highway, and maybe 10 minute drive to the mall or downtown. It really is conveniently located.Overall, I rate it 4 out of 5 stars because this is really a great place to live — I honestly think youd be very happy with it! But, the pool and new fitness center havent been added yet (they are promised) so when they are added well see to make it 5 out of 5 stars :)
DONT MOVE HERE!!! Just look at the reviews. Absolutely everything that they said is TRUE! This is seriously a disgusting place to live. I have had nothing but problems since I moved here in July. First they told me that my apartment would be ready to move in July 1st. Long story short I couldnt move in until the 7th of July and when I finally got my keys, my apartment was abosoluely disgusting. Since I paid my first months rent before I moved in, they were supposed to reimburse me for the week I couldnt live there, and they didnt. I called and called the office to tell them that they need to reimburse and after multiple days of them ignoring me, Darren finally took it off my rent. But then tried to get me for being late when it was their fault they didnt take it off. Secondly, I pay for a garage. They look like a chicken coop. They are separated by wire........pathetic right? Not to mention, when I opened mine for the first time, it was Filthy. Trash everywhere!!! When I moved in they told me there would be central air by August. Sounds great right?! Well wrong. Because I still have a moldy, old, smelly, and trashy unit in my living room window. The apartments have really bad bugs. A few here and there are whatever ya know, but I probably find at least 3 spiders a day. All this happened in a matter of like 5 days. The appliances suck. Sure everything looks nice but theyre not. They are cheap and everything is done by illegal immigrants. I was on 3rd shift and I was sleeping around 8 am when they started doing complete renovations on the apartment above me. They never gave me a warning, nothing. So I got no sleep. (Also done by all illegal immigrants) most recently they offered a refer a friend in the month of September and get 500 of your rent for October well I did just that and got my rent in the mail saying 800 something so I go down and show them the picture and they gave me some bullshit excuse. DONT DO IT. Im telling you. The people that would in the office are rude and all they do is lie. Dont fall for the trap.
Overall this place has not been too bad. 4 stars until I see all the upgrades & additions completed. I viewed countless apartments. Most are completely outdated & old. Some are outdated & over priced and a few are nice, remolded, but very expensive. I moved here Mid August, 2016. As with every new apartment you may move into, there will be some kinks that must be taken care of.First, take into account that the complex has remodeled every single apartment here & is still doing so. Inevitably there will be some issues arising from construction & the inconveniences arising from such work being done. Whats important is that management, office staff & maintenance do their best to remedy as many of the issues that they can in a timely manner. Can it be frustrating? Yes. But, you either must deal with the construction or rent an old, outdated apartment which Toledo has plenty of.Second, The updates in the apartment are aesthetically pleasing. The kitchens look great with the new modern cabinets, The tiled backsplash, stainless steal appliances, quartz countertops, & accent ceiling lights are nice. In addition the stove is a gas stove! Which is great. There is a dishwasher & built in microwave. One downfall is not having a garbage disposal. The flooring is laminate which gives a nice faux hard wood look to the apartment. All bedrooms have brand new grey carpet. The bathrooms have new vanities & countertop to match the kitchen. Some bathrooms have old colored tiles, but they will re-glaze the bathroom tile & tub white if you want, which comes out pretty nice. The paint throughout the apartment is a light grey color with the living area having a dark grey accent wall. Every bedroom also has a new ceiling fan & light, which many apartments do not have. Each bedroom has plenty of closet space & the hallways have extra closets & a nice large linen closet. All the windows in the apartments seem pretty new & nice.Third, Parking can be frustrating at times for those people who come home late in the evening, which makes sense, because more people are home by that time. Yes the parking lots will fill up & so will the street parking. There is the option of renting a garage. Now I will say the garages are not great and can be annoying, but theyre an option and functional.Fourth, rent is pretty fair. Yes there are cheaper places in Toledo, but they are also old & outdated. There is a monthly water/trash fee. Gas/electric are your responsibility. Gas heat & stove.Fifth, As for the additions they have promised.Air conditioning: All being changed to central air from the window units. said it would be done around the end of September. But, again in construction there will always be delays. However, I have seen some buildings already having them installed.The hallways: The hallways of each building (usually has 7 apartments) are being remodeled as well. Were told they are finishing from the inside of the apartments first, then doing the hallways & entrances. Which makes sense. Once this is done Im sure it will look even better.Landscaping: New landscaping and tress planted in front of each building. They said this will happen in the next phases of the remodel which will also bring more life and aesthetics to the buildings.Fitness center: New fitness center building is going to be built as well. They have not begun on this project yet but will be a very nice addition.Laundry rooms: Every building has a 24 hour laundry room with a brand new washer dryer, which cost $1.75 each/per load. Sometimes people forget to grab their stuff, which can be frustrating while youre waiting, so some type of call or notification system would be nice so people will grab their laundry. Each apartment has a large storage unit in the laundry room to store belongings & lock up with your own lock.Lastly, Safety. I have not felt unsafe here as of yet. The neighborhood going down Kenwood Blvd towards Secor Rd is absolutely beautiful & well kept. The neighbors all seem to mind to themselves and are friendly.
I was so excited to get to move into these newly renovated apartments but I have had nothing but problems ever since I signed my lease. My beautiful hard wood floors keep falling apart and the underneath is all rotted. I had to move all of my furniture out of my living room in order for them to come fix my floors. Ive been waiting approx a month now for them to have time to fix it. Also, due to placement of outlets and cable outlets I cannot get wifi or any internet set up. My car has been broken into in the parking lot. Bathroom walls are cracking and falling apart. Cannot wait for my lease to be up in July, do not recommend the Flats to anyone.
I love living here!! The dog park is wonderful and they supply bags which is super nice. There is plenty of space inside my apartment and I love how quite my building is. My only complaint is parking is difficult when you arrive late and there arent enough garages. But other than that, I love the flats!
This is the worst apartment Ive ever lived in. I moved in with my boyfriend and he was at this complex before me, and they have been causing problems ever since he moved here. We were promised the new renovations in January, which then got set back to September, and then did not happen at all. Because they kept pushing the renovations back, they didnt want to fix the ridiculous water damage in our bathroom that was leaking from upstairs. The management is horrible, the leasing agents and the manager have some serious miscommunication problems. We were told by a leasing agent that we had to pay them before we could move out, so we did. Then the manager comes back and said they didnt know why we wrote them a check, and whoever told us that was wrong. There are dozens of other times where we were told one thing by a leasing agent and told another thing by the manager, but Ive already written enough here. I would not recommend this apartment complex to anyone.
Chapter 1 of why you should never choose to live at The Flats at Douglas..About a month ago I was stopped by one of my neighbors who informed me that someone has been going around and looking in windows, banging on doors and stealing stuff out of storage units. This freaked me out so I was making sure not to leave my apartment after certain hours because I wanted to make sure I had a good parking spot so I could quickly get into my building (especially when it was dark since this complex is very poorly lit). One night my sister and I went to the gym late and when I came home the only parking was down the street by the leasing office and I was not comfortable walking that far in the dark because 1. There are creepy guy(s) walking around looking in windows and stealing stuff 2. The area is not well lit so I parked in the grass. When I went to move my car to the street 4 hours later my car had been towed. I went and paid $120 to get my car back. Then I decided to stop at the main office on my way home to inform them of my concerns about the limited parking especially when there are guy(s) walking around looking in our windows and breaking into our storage areas. The workers response was “I feel ya girl” then changed topic. I was shocked at the lack of concern the worker had about the situation. I will just go ahead and assume she does not live here so she is not the one fearing for her life when she is walking into her apartment after dark. So, thank you to The Flats at Douglas worker for “feeling me”. It really fixed the situation at hand.
The only reason Im giving 2 stars is because its updated/ish. I moved in almost 2 months ago and the place wasnt even cleaned and bathroom was beyond filth. On top of that leading up to my move in date no one contacted me or called me back. Took up to the day before my move in date for someone to finally answer and to change my address on me and tell me my rents 30 dollars cheaper. That was a li . They raised my rent where it should of came out to 706 or something but now Im paying 780 a month I never agreed to that nor was I told Id be paying more. Melissa said she would try and take care of it in which she quit answering my calls and never responded to my emails or voicemails. This place doesnt care about you after you move in they just want your money.
Lets start off by saying we are paying rent for things that we STILL DO NOT HAVE, we were told before we signed the lease our apartment would have central air the beginning of summer it is now october and we still have no central air. Were also told the buildings would have cameras in them, they still dont. There is never any parking, Also, when we moved in there were some minor things wrong like, paint stains on the floor that are still not removed, the wall was not painted, the outlets werent working, we put in a work order they came in and didnt do a very good job and never fixed the outlet we had to have a family member do it. But, the groundkeepers maintain the lawns well. The kitchen and living room is very nice, the rent is affordable for brand new renters. Overall I think if youre going to school this would be a good place for you to live.
FED UP W/ FLATS -- When we first moved in, our apt. was not yet complete for us. The CONSULTANT ASHLEY PARKS said the apt. wouldnt be ready at our scheduled time which was 2p and so we had to wait. Come to find out, my roommates and I show up at the office around that time and she says its ready--she was never going to call back and let us know that. Once we entered the apt., the toilet seat was not installed but left in one of my roommates bedroom. The cabinets and drawers were built unevenly, our floors as well, and the paint job was shoddy. My blinds in my room were not put up properly. STEPHANIE FLORIAN THE LANDLORD assessed a pet fee to our rent claiming we did not pay our rent and so gave us warning of an eviction. NONE OF US HAVE PETS. When my roommate called about this, Stephanie laughed and said funny story, my mistake or whatever. ASHLEY has been hostile toward one of my roommates, she never gave us an e-sig to sign the lease and claimed we never signed it when in fact we signed a physical copy. She asked in an email Any idea how this could have happened? REALLY?! CORPORATE NEEDS TO SEE ABOUT THIS STAFF AND MANAGEMENT.
Kitchen and living room have now been renovated but rent has been raised too. Its an old apartment but it was good enough, relatively convenient and like you get what you pay for. Now, its a little overprice for me. Also, every time my upstairs neighbors are walking around their room, it sounds like elephants walking around. It is something that has never changed.
Been here 3 months and I like it a lot so far. Not sure why everyone complains about staff theyve been very helpful to me. Neighbors can occasionally be a little loud but thats no fault of the staff. Other than that Ive enjoyed my time so far
The apartment its self is gorgeous, the inside has been redone and its very spacious for the price... but sadly the managment staff is horrible. Have any problems? Forget about getting any help, the staff will tell you to contact the property manager stephanie and in turn she will hide from you, avoid your phone calls, dodge your emails and then have the staff hide her and then when you get mad enough to go up there in person she will lie say that she never got any messages. And the apartment will charge randomly fees to your monthly rent and then act super unaware about it while promising to remove the fees and never do. This place would be great to live if the management staff and company werent such greedy snakes. I wouldnt wish this place on my own worse enemy. Honestly dont walk away RUN!
I would not recommend these apartments to anyone. This apartment complex has very unprofessional and inattentive staff. You can never reach a manager or a resolution to a problem. They put my roommate and I into collections for over $600 with out any notices that we were going to be sent or even charged. The sent us to collections just for applying. We didnt even end up renting from them and man, did we dodge a bullet! If you like not having decent customer service and your problems unresolved , this would be the place for you!
The worst!! Ive lived here for 7 months so far! When I first moved in my apartment was dirty I had to clean it myself before I could move in the bathroom looked nothing like the model I had ugly blue An black tile, paint pealing off the wall it took them 4 months to redo my tile in my bathroom an never fixed the paint I had a very big list of things for them to fix an no one came till the 2nd month to fix these things such as my dish washer wouldnt open, I had a hole under my carpet floor, the drawers in the fridge were cracked An broken the shelfs in the cabinet were down (which still is not fixed) my doors have so many coats of paint on them they stick shut An I cant open them including my front door An every time I pay rent I mention it about my front door because I have children an if there is a fire I will be fighting the door to get out an it still does this !!!! The windows leak air so in the winter dont stand by the window ull freeze ! My heat went out in the winter I called an maintenance took all day to come The parking is ridiculous u have to walk blocks sometimes to get to ur building cause there is no parking my car got stolen here my neighbors are constantly loud all through the night there spouse bangs on their door at any hour they fight an argue to where my decorations are rocking off the wall Ive complained to the office several times An nothing is done I asked to get moved to a new place an they want to charge me 300 Im guessing for cleaning charges maybe but thats not fair when I had to clean my own apartment An on top of that they havent contacted me back to let me know they have a new place for me to move in its goin on 2 months since I asked Im ready to just move to some where else oh their only washer has ripped 5 pairs of jeans of ours ! Im sure there is more I can go on about but I think Ive said enough good luck if u move here ! Dont let the pretty kitchen distract u from what ur really getting into the remodeling was done very poorly An fast u can tell!
One star is for maintenance staff. The property is well-located. In the past, it used to be called Kenwwod Gardens and was under the old ownership and everything was OK. After it was sold to another company, the property was renamed and became The Flats at Douglas. I dont know who the owner is but they made a terrible decision in appointing the manager. Darren is a 20ish guy who is so disrespectful, irresponsible, and rude . They increased the rents by promising to renovate apartments. OK. My apartment renewal was first scheduled for February, I moved everything, they did not show up. It, then, was scheduled for June, I moved everything, they did not show up. It was rescheduled for Sep 7th, I moved everything they did not show up and did not even let me know that they have postponed it. I decided to speak with the manager. He lays back at his seat and says its not his problem. He does not even apologize. He speaks very rudely to people who are twice older and far more educated than him. This property used to be OK, and is terrible now. If you need a place near the campus, you might want to consider The Flats at Douglas as the last choice.UpdateAs I am writing this the water valve in bathroom is broken for more than 3 hours and water has been running ever since. I called the number of the emergency maintenance and the lady said they do not own the property anymore. I asked my neighbor if there was another number for emergency and he gave me the number for the office and then option 3. I called it more than twenty times and that option and all other options were invalid. I went out to find the security person hoping he can help me find the right person and no surprise that he was not around. My brother in law is still searching for him and its been more than two hours so far. The bathtub is almost full and I cannot sleep and it is 1:00 AM already. Emergency maintenance and security person are big lies here in this terrible property.
From pictures on the internet youd think all is great. I was promised central air when I moved in, in May. As you can guess no central air. Remodeling was done extremely sloppy, paint everywhere, apartment was dirty when I moved into it, BUGS EVERYWHERE even when you clean constantly. I have a good feeling the construction they have been bragging about will not get done. There was supposed to be fitness center, pool, new office...none of that at all. Day I moved in, I had to move buildings, agreed to first floor apartment and received a second floor apartment (with nothing to make up for it). I either will be buying my lease out to get out..or simply move somewhere else and pay rent at both, unless the conditions here greatly improve within the next month or so. Also flats at douglas dont reply back with your generic response. We all know nothing will be fixed. Only well functioning unit here is themaintenance staff, on time and fixed my door with the 1 request I had.
I give this apartment complex a 3/5. I really enjoyed my stay here but the management team needs to show more concern for their residents. My package was lost due to the leasing office. I spoke with the leasing manager about the issue and it was NEVER resolved. I sent several emails and there was no response after providing proof that my package was dropped off. This really turned me off
The management team at The Flats at Douglas does so much to show that they care about residents. They’ve also done a great deal of work to update the units and make them both contemporary and affordable. This has been one of the best management companies that I’ve ever worked with and I greatly appreciate what they do!
This is my first experience in any apartment and Ill be honest I chose The Flats because the pretty, remodeled kitchen really suckered me in. There were a few set backs on move-in day because the contractors and cleaning crew had litterally just finished the remodel as I got my keys, so it was a little rushed and not quite finished. However, the staff in the leasing office and the property manager have all been very kind and helpful with any problems or concerns I have had. The 24 hr maintenance guys are awesome and are on top of whatever you need. Its a nice little community, where people go for runs and walk their dogs when the weather is nice. Ive never felt unsafe, as I have also noticed a security guard that drives around at night. What does kind of suck is that there is only one washer and one dryer in each building, but I have never ran into the problem of waiting on somebody else so that I can do laundry. I think its a pretty expensive for the location, but they are definitely the most updated apartments in the area. No utilities are included in your rent so plan for that.
In all of my searching this is hands down the best dollar per square foot available in Toledo.The community has been renovated top to bottom. Though the property itself is quite large, there are only six units per building so it does feel a bit more intimate. The leasing process was incredibly smooth and the management team has been very helpful start to finish.I highly recommend checking out the Flats At Douglas if you’re looking for modern apartment interiors and a quite environment.
The upgrades are really nice and Taylor and Diamond in the office have always been really nice and helpful. What annoys me the most is that my hot water goes out at least once a month and sometimes I have to wait 24hrs for it to be working again. Most of the reviews are accurate, but Ive never seen any mice/rats.Update: My hot water went out on Monday night, Wednesday night it came back on for about 2hrs its now Thursday morning and of course I have no hot water
My son recently moved in. When we toured we were shown the model. We were assured that his apartment would look like the model. His living room, bedroom and kitchen were updated. The bathroom however was not. It looks terrible. The sink,light fixture and vanity were replaced. The tub and tiles look terrible. Many broken, cracked yellow and black tiles...some tiles replaced with white tiles. Patches on the door and walls with new spackling and no paint or primer.The floor also looks old and dirty. When brought to managements attention he was only told he would be put on a list for remodel sometime in October. So that means hell be without a bathroom for several days. They also advertise online and in their pamphlet that they have a new fitness center, only to find out its coming soon. Management would not discuss it with him. Very unhappy with their bait and switch.
EDITED after living here for a year and moving out 3 month ago:PROS: AWESOME LOCATION for UT students. clean neighborhood, modern interior, lots of closets, free storage, helpful office, and maintenance is good.CONS: High rent, extremely drafty. We insulated all of the windows, not nearly enough! If you want to warm up, you need to heat up the whole apt. which can be quit pricey in winter. not enough parking. roads are in bad situation and need to be paved.
When I called to inform them that I would not be moving in, Taylor rudely ended the conversation and didnt even ask why. They wanted to give me my address and have me move in before even signing a lease. I had told them I wanted to move in July 15th when I did the application and they waited until the 6th to give me any information. I live a couple hours away and need a little more notice and a lease to go over before just moving in. I had even contacted them a few times after the application to ask how things were going. Kitchen is beautiful but the price is not worth it.
Moved into one of the renovated apartments in March. There were a few kinks at first but much better now. The only real complaint I have is with the contractors that are doing the remodel. Theyre VERY slow and VERY behind. Other than that, the management is great and the maintenance is good.
These apartments suck , the leasing people dont give me problems but everything else is terrible , the renovation workers blast their music and sing at 8am the price is to high for the apartment , the water never gets hot, bugs like crazy even if you bleach the kitchen every day, parking is terrible, the grounds are ok kept the apartments suck on the outside ,the renovations were done fast so there is paint everywhere. We moved in May on the agreement that wed have central air by August, its September and no central air , pool, gym, clubhouse thingy no nothing just a nice small kitchen. The mailboxes are always broken too so watch your mail. Dont move here ! I was trying to give them zero stars but Google wont let me .UPDATE: Renovations below me were done and now my apartment is FILLLED with ants !
Just look at the apartment complex from Google Map. It is wide and open, with lots of grass. It not only implies a safety concern, but also means lots of maintenance going on constantly.Some other guys have reported safety concerns in some other reviews, you may go read them. We had at least four teams of fake energy company guys trying to get us hooked. Every time I tell this to the landlord, simply they shouldnt be doing that out there... .... meh... so?Because the complex is huge, therefore they may under pressure to fill in the vacancy with different type of tenants... have had some strange neighbors.Because they have huge areas of grass, there are lots of lawn mowing, which could be very noisy each time they do it. If you like me, need to sleep during the day to catch up work for evenings... you may need to reconsider...The unit I had was cold during the winter and hot during the summer... Gas bill was 130 during the winter. During the summer, it was about 60 for electricity. Anyway, decide yourself.
Horrible experience living in your apartments while you do renovations. I just love paying more to be woken up every day at 8am to people destroying other apartments for renovations.Promised to have ours done in February, it is now March 15th and they arent even on our floor yetIf it goes into April I expect another concession on my rent. The workers here start singing at 8-815 am in Spanish when they come into workWhat a mess.
Recently moved into these apartments and am more than satisfied with them. the staff is cool, I really like living here its quite and peaceful .The new kitchens are great. Love this place! The people are great and the remodeling is done really well.
This place is a JOKE, The management is a JOKE and professionalism is just not here. Im not the type to go on websites and rant about my experiences, but by posting this I hope NO one has to go through what my brother and i have been dealing with since moving in. We have put multiple work orders for multiple aspects of the apartment since the day weve moved in for parts that have never been finished or just plain done half ass. My ENTIRE shower is old, yellowed, broken/cracked un-calqued tile. This is quick, fixable problem, but now becoming a bigger because of the bugs and mold thats coming in where i cant or clean or block off. Not only that, the paint above my Cupboards are peeling, the floors coming up in areas, the island has multiple holes, our closet is half painted/falling apart or we cant even get something as basic as hot water! The one time they had someone come out, they emptied all of our belongings out of the closet, painted half of it, and then decided he cant finish until next week, and never even came back! Didnt even clean up his mess! To make things better, We got our first bill that was charged almost $200 more with hidden fees!!This is NOT where it ends. My brother and I go into the office to and end up talking to Ms. Diamond to figure out whats going on with our situation, and I was honestly baffled at how such a rude, disrespectful and incompetent person got the job. She saw our frustrations as unimportant, after deciding our problem wasnt hers, she didnt want to deal with us anymore and began verbally attacking us, childishly mocking us saying we were the rude and awful people.Long story short; If you want to live in nice, completely remodeled apartments with good management, youll have to comprise here. Only giving a star because i have to in order to post this.UPDATE: Only person i would recommend talking to is the assistant manager, which i believe her name was Mandy. this is because after requesting a specific maintenance worker not to return, she got an amazingly kind, courteous, and humorous older fella to come and actually fix a leak that previous workers said they did but didnt, which caused more mold under the kitchen sink. As far as addressing my problems, she said what others in the past have, but at least this guy fixed 1 thing out of the lot.As far as the Work Order Problem, were still hearing the same old run around. Constantly getting empty promises and generic phrases that let you know that youre going to get blown off. Were paying just as much as everyone else, to not get what everyone else is, which is a violation of our lease. Also, not only are they a violating our lease, they go against health codes. They are not timely with mold situations, in fact, they dont even care! Thankfully the older Gentleman that came by today got a chunk of it gone.Things we were promised and or signed our lease for:1. Central air. (what we got was an Extremely old AC unit that somehow is still functional, except it has no vents an mold throughout! By the way, who expects an AC designed to cool 1 room, to cool a whole apartment!?)2. Bathroom Reglaze/Cracked Tile/ Unsealed Windows3. Rec center/ Fitness room4. Security Cameras ( If you have a nicer car i highly sudjest youn speak up about these as I literally have to park my car next to my window sometimes to deter mongrels)The best yet to happen was my experience referring a friend to live here (which I shouldnt have) for money off rent. He Moves in, 3 months go by, they send me a bill for FULL rent. I call in, Mandy knocks it off, no big deal. Until i come to learn through these reviews and talking to other tenants, they were promising DOUBLE the amount i got off my rent (250/500). I dont know what the hell is going on with this company, but its not right. This could be a really, really nice community, but its barely decent because of how its handled.
Chapter 2..Now here we are not even a month later and I am having yet another issue. I was out of town and my boyfriend parked his car in the carport. When he went to leave for work he noticed his car wasn’t there. When I came home I went to the front office to ask why they towed a car that was in the carport I pay for and the worker said “Do you know what company towed it? If you didn’t complain they shouldn’t have towed the car”. Mind you my apartment uses one tow company so just another instance of the employees being absolutely clueless here at the flats. So, I told the worker that we would call the company and see if they had it and if they do not then it was possibly stolen. The worker said “Okay give me a call back and let me know either way”. My boyfriend called the company and they said that they did not have the car. Just to be sure we drove to the tow company to check their lot and they did not have the car. I called the office to inform them we would be filing a police report because our vehicle was stolen but did not get an answer. I called 3 more times, still no answer. I shouldn’t be surprised though with 4-5 workers sitting in the office at any given time how could they find time to answer the phone? Once we made the police report of the stolen vehicle we were informed that the car was actually at the station and they would be keeping it due to events that happened after the car was stolen. A few days later I had to go to the office to pick up a package and the worker that I had talked to about my car a few days prior was working so I informed her face to face (because I did not get ahold of anyone with my 4 phone calls) that the car was stolen and they would be keeping it due to events that happened after the car was stolen. The workers response was “crazy turn of events!”. I was speechless.Do you guys not see an issue here? Why are we as tenants not being notified of issues that are occurring at the complex via this online system you had us sign up for? Why don’t you send a mass email to people to give them a heads up that cars are being stolen, people are breaking in and guy(s) are going around looking into windows?I am absolutely appalled with how these two situations have been handled. I am concerned about the other people who live here who are unaware of what is happening right down the street. The lack of care and concern the Flats at Douglas has for the safety of their tenants is mind blowing. The fact that they had made zero effort to even let tenants know of the situations occurring is frightening to say the least. Do yourself a favor 1. Do not consider living here 2. If you do live here get out ASAP and 3. If you used to live here say an extra prayer for those of us who still do.
Aweful place to live. Helpless crew and too rude manager.they dont care about residents at all. Maintenance is the only one who cares. Dogs waste everywhere . Parking lots are like war zone . Construction left the apartment full of ants and insects.as soon as you move in they forget the promises all they care is to trick you in. Property manager is rude,Never Never count on him.Cant wait to move out and get rid of this headache. Never consider this place if you dont want to deal with this disaster.
Ive lived here for about two months now. So far so good. I love the layout of the apartment! The staff is friendly including maintenance and things get done in decent time frame. Wish there was more off street parking available by my building.
Hired an elite force of illegal Hispanics to do all the renovations. Got out of here while we could. First week of living there was a giant rat in our apartment. Thats right.. A RAT NOT A MOUSE. After renovations the place was filled with ants, cheap fixtures, paint everywhere, management would let people in our apartment after renovations without letting us know or giving us a 24 hour notice. Bums are always going through the dumpsters to collect whatever theyre looking for, so we had to shred our mail and documentes for a business.When we first moved here we told the leasing office we needed to be in ASAP to open our buisiness as we moved from Cleveland. They told us to overnight the application and they would have the keys for us the next day. We waited for their call, once calling them, they told us that the person who does the leasing is out for the weekend. Even though she promised us we would have the keys the next day due to our situation.Incompetent, cheap, scumbags... Three words to describe the flats at dougless.UPDATE!!Now you want to address these problems? Your sad company deserves to be audited and shut down.
This place is nice, the kitchen is amazing and the price is, I believe, correct.The only issue I have is that the water takes a long time to warm up, so everytime I want to take a shower I have to turn on the water a few minutes before actually getting into the shower.Theres A LOT of small flaws here and there, nothing tragic but still, so if you plan to move in make sure to carefully look at everything.
Terrible roads. Disrespectful community. Trash everywhere. Apartments are poorly renovated. Walls cracking. Windows leak when it rains. Maintenance never gets back to you. Office workers are not organized. People will dig through your dumpster. They claim they have 24 hr security—that’s a lie. Car got broken into and no follow up was done. Mold in bathrooms. These apartments suck.
Terrible place to live. Neighbors smoke cigarettes and weed to the point where the foyer is foggy. Called that in, got told there was nothing they could do. Bath tub got clogged, called that in. Said they fixed it, tried the next day and it’s not fixed but no one can come in until Monday to fix it. When we moved in, they had us assigned to the wrong size apartment. Heard someone drilling upstairs and all of a sudden water started pouring through our cabinets. Al is the only knowledgeable employee. Hate every second of this place, can’t wait to leave.
I moved in july and although its nice there are some issues they need to bring attention to. The bugs are a big concern. They are literally everywhere to where you wake up and find bugs on your bed and in your tub. The security and neighbors are a big problem as well. Need better policy on upkeep of dogs and a neighboorhood watch/ police and patrol. The workers who do construction and lawn keep have no consideration and will take up the whole driveway. The streets are a mess and no parking I suggest you take down those garages.. overall I think the renovations are nice and they just have kinks they need to figure out but I really love waking up to an updated japartment
My Move In Exprience was Great. I Recieved A Great Move In Deal. Diamond was the Leasing Agent Was The One That Helped Me And She Was Very Nice And Patient During My Move In Process. She Made Sure I Understood Everything.Overall I Really Love My New Place. The Kitchen is Amazing and Very Modern, The Rooms Are Spacious and Theres All Of Storage.
We have lived here for two years, never had any real problems, its not been a bad place to live. The maintenance staff is amazing, you need something done theyre right on it. The new upgrades were a welcome addition, cant wait until they are all finished.
Love love love The Flats! The management is wonderful and know me by name. They usually do free food weekly or because of the holiday they have a free wrapping station in the office. Anytime something breaks or I need something fixed maintenance is always on it. I would definitely recommend The Flats to anyone!
If I could give 0 stars, I would. I have never interacted with a group of people that lack customer service skills, common courtesy and etiquette. Carlos Stallworth and India are both rude.India does not know her job at all and will give you conflicting information. She is just plain rude and hangs up the phone on customers when you catch her in her many lies. When she is proven to be wrong instead of just admitting her fault, she will try to overpower your voice and bully you over the phone. Carlos Stallworth, I am not sure how he became an assistant manager, but he is unable to quote the correct prices and when you ask him for clarification, he hides behind his assistants and does not answer his phone or emails. AVOID THIS PLACE! If they cant even respectfully gain your business without having your money, imagine how they will act once they do. Believe the reviews that say this place is a joke because it is. They are doing shady business at this facility.
I have currently lived at The Flats at Douglas since February and absolutely love my home. With all the space in the living room and so many windows to bring in the natural light, it makes my home feel so open and inviting. The updated appliance in the kitchen tie in so well with the back-splash tiling along with mocha colored cabinets. This is a home I intend to live in for many years to come.
The apartments are fabulous and the area is comfortable.The amneties are what win me over for this complex. I enjoy how nice everyone is that includes some of the mangement and those that live in the complex. However, they are unfortunately over priced and the Owners changes quite often. It can be challeneging communicating with the office staff as well. I dont drive and there are stores and restaurants in walking distance.
During the winter they need to shovel their sidewalks going up to each building. Also, they need to empty out their dumpsters more often, it was overflowing out to the parking lot and it was impossible to walk over. I came over to an apartment to see a friend when they first moved in and there was a hair tie in the shower!!! EW!!!
I have been living at The Flats for half of the year and so far it is has been great! Apartment itself is very nice and the management team has always been kind to me from the day I moved in. Parking can sometimes be a challenge but otherwise The Flats is a great and safe place to live!
Office never answers the phone even during business hours, at some points I have called and immediately been hung up on. There are only 3 maintenance men for the entire complex which makes getting repairs difficult or impossible, representatives promise they will have big repairs done (reglazing bathtub, fixing floorboards) which repairmen never show up for. Rent is too high for what this place is worth.
My experience so far with The Flats has been awesome. Al Harvey was very thorough in explaining everything and was always willing to answer any questions I had. The move in process was very streamline and everything was so simple. The unit is great and Ive been very happy so far. Really looking forward to staying here. Ask for Al he is the man!
The new kitchens are great and have much more space than when it was Kenwood. Even the bathrooms have been renovated
UPDATE:When you need EMERGENCY MAINTENANCE, it will take 4.5 hours for a maintenance person to show up and they will not be able to fix the problem that day.DO NOT LIVE HERE!!! Management is horrible, below is just a few of the issues:-PACKAGE THEFT : mgmt tried to rememdy the issue by allowing the packages to be delivered to the office. But if you cant pick-up the package within 48 hours during office hours they send the package back to sender...this is not an adequate fix-SMOKING ISSUES: this is supposed to be a smoke-free complex. However residents still smoke in their buildings and management has done nothing to fix the problem(even when approached about the problem multiple times)-BROKEN AC: mgmt says they will fix/replace the units but it never gets taken care of-FLOODING: anytime after a major rainstorm, one of the entrances/exits of the complex gets flooded. Not only do the roadways flood, but it floods so bad that it can flood the engine and interior of your car-COMMON AREAS: are disgusting. There is trash and cigarette buds in the stairwells that maintance doesnt even bother to clean-MANAGEMENT: will only return emails and phone calls that are convenient for them to address. Avoids dealing with any issues regarding the complex. Management only works hard to get people to sign new leases...ONCE YOU SIGN A LEASE HERE, YOU ARE STUCK WITH DISGUSTING LIVING CONDITIONS, PACKAGES BEING STOLEN, AND DEALING WITH RUDE MANAGEMENT. There are much nicer and more accommodating complexes in Toledo.
I love this place! Just moved here about a month ago and its great so far. My apartment is brand new I mean everything I am the first person to use it which I really like. The office staff has been really helpful with any questions I have had. If you are looking for a nice new place in Toledo this is the place for you and let them know Dema sent you :)
My wife worked at these apts. for 3yrs., she even stayed for the new owners until she had to go through chemotherapy for cancer. Her work record was awesome, high move in rate , and approval. She was punctual, helped train new staff, while others walked off. She did not. Staff informed her signing some FMLA papers would secure her job, though it didnt. They back dated her FMLA a month--it only lasts 12 weeks. Now mind you while she was going through chemotherapy, they would not release her so she could collect unemployment, instead they drug her along thinking she still had a job when she was done. She did not. After her chemo she called ready to go back to work-they filled her position....It was open 2 weeks prior...ps...BEING TERMINATED FROM APOLLO PROPERTY MANAGEMENT IN CLEVELAND OHIOFOR HAVING TO GO THROUGH CHEMOTHERAPY...My wife Suzanne Nevins, was hired on Morgan Properties in Feb. 2013, her company was bought out by Apollo Property Management in Cleveland Ohihole. When this company was bought this everyone was jumping ship, quitting---getting unemployment uncontested. Suzanne stayed with them and even trained their property manager, and other consultants that came in, doing the work of 3 people/job descriptions sometimes . Had high Move in ratio, was there when she was on the clock (not having someone doctor clocks)... She was loyal to them. When she relapsed she had to go through chemo, and at first they were accommodating...then they had here sign this FMLA. They told her it would protect her job-secure her job. They even did her a favor and backdated her FMLA a month, FMLA last 12 weeks. Now when she was going through chemo they wouldnt release her (they couldnt because they cant terminate you for being sick), so she couldnt collect unemployment. Suzanne stayed in contact with HR Jennifer Ophille , and kept her posted. Now mind you when she was staying in contact they were assuring her she still had a job. She did 6 months of Intense chemo therapy. She called after her last chemo, and her job had not been filled yet.... As soon as the doctor cleared her for work her position had been filled and she was now phased out of a job. (that was 2 weeks after they said her job still hadnt been filled.) SO I wrote a couple review---2 to apollo Property management, the better busisness bureau, and the flats at douglas-oh and a attorney-after I posted these 2 were taken down and 1 was refused, but HR called her and asked to take those down. Then she assured Suzie they still wanted her to work for them and they would not contest unemployment ---they did. They are making her prove she has cancer and had to go through chemo. Now mind you HR also told her dont worry we will not contest your unemployment. Others were stealing petty cash, doctoring computers for hours, working for them yet refusing to move people in as a protest and they were still paid uncontested---a loyal rule abiding employee gets the shaft.
Horrible. Management shouldn’t even exist if they’re gonna continue to ignore phone calls or not call back. I’ve left voice mails and called so many times. Moving into an apartment with bad management is a waste of time and a headache.
The apartments are spacious and have been recently renovated. The new management company is taking steps to improve this apartment complex as a whole. Ive enjoyed living here thus far.
Great place to live! Great customer service from the leasing office staff - Ashley has always been cheerful, courteous and positive.Good location - close to The University of Toledo and to other important community amenities.
Pulling in the road has potholes and is wrecked but everything else is awsome
The apartment is easy to keep clean and the renovations make it look so livable and comfy. The maintenance people are always willing to fix any problems very reasonably and quick.
Made my first time renter experience easy and painless. I got a newly renovated apartment, but I can see in some places where it was rushed. Nothing detrimental, just small details
This place is horrible and is only getting worse. New mangement again, even more corrupt games and issues that occur with ZERO assitance to solve. New mangement is rude and avoid interaction with tenants.I have lived her for four years and this is the worst it has ever been. Issues are mangement related, miscommunication, and stereotyping.
Maintenance responded quickly and fixed the issue (arc failure in my circuit box).
Best place I have ever lived in since I came to USA 3 years ago ! .. I admit that The flats of Douglas has great employees, they are really friendly and they know what to do ! .. I also like the security system in every building, really great cameras in every side. Not to mention, activities area is AWESOME !!!!
I have been here for years, even before renovation. Im happy here, this is my home! They did a great job remodeling. Now if they would make the parking lots bigger. 😅 I always have people parking outside my window.
Ive been at my apartment for 2 years and its been a great experience so far. Warm help desk staff, prompt maintenance responses. The rooms are spacious and the kitchen was recently upgraded.
Honestly this place is a disaster. The maintenance staff is very kind but that is the only good thing I have to say. Every few weeks our hot water goes out. Each night I hear the people above me speak, i also hear every step they take. Its insane! The streets have pot holes that look like a meteor just struck. All in all, just dont even with this place
The apartment is great. It has a lot of space with modern finishing. All appliances work perfectly fine and the help desk staff is always ready to help with anything. Its just amazing here!!!!!
The guy that toured us today should be fired. No respect at all. We almost fell off the golf cart because he was driving like crazy. First unit he showed us was very dirty, we didnt even bother to go in. He has no clue how to do his job. Someone like him shouldnt be allowed to be the face of the company. Worst experience we had.
BIG NO NO!!I have been here long enough to not refer a friend for $500 or write a good review for $100. You want me invite my friends to this mess you better pay me more.If you are in need of a shelter badly enough that are willing to pay $700 to $850 and deal with rude unprofessional staff you found it!!!! If you want to go to office to charge your card for laundry all the time, you found it!! if you are happy with adds only welcome to the flats at Douglas
The flats at Douglas is a great place to live. The office staff is very professional and helpful, I have lived here for one year and I have found that if I had any problems or complaints the were always handled very promptly and efficiently so with that being said I hope to enjoy many more years here at The Flats
Apartments aren’t even fully renovated. Bed bug infested. Black mold in bathrooms. Drift in cheaply renovated kitchen floor. Apartment managers are not helpful.
During this Pandemic I really thought the management would clean better I wiped down the railing on the stair and they were FILTHY dont they know how many germs there are. I pray that no one gets sick!!! Also the parties during this time, is just WRONG!!!
Ive posted before, but now more has happened. Was promised the marijuana would get fixed, but it still happens every night. Turns out theres a woman living upstairs that isnt even on the lease, but nothing is being done. They have now taken everyone off their gas bills, charging everyone a fee. This place is a mess.
Do not apply here they obviously discriminate and don’t understand the difference between conviction and a charge. They charge you a processing fee of $100 and if your denied or changed your mind they take 4-6 weeks to refund you your money. I hate this place give me my money ... I still haven’t received it although they claim they processed it
It took literal months for my toilet to get unclogged and a bar to be put in the closet. They never tell you when there is an extra fee in the rent until you have to pay rent.
I absolutely love the Flats! The staff is great and being just 2 min away from campus is great for college students! The maintenance staff responds very quickly to any requests. I Would highly recommend the Flats!!!!!
Love the look of our apartment. One of the more modern looking places in Toledo. We have had a few minor problems but maintenance fixed our problems with in the same day.
I saw the 2 bedroom apartment on 1st floor was just beautiful the apartment buildings outside r nice looking so was the weight room,club house and the outside fire pit they were very nice and courteous showing me around highly recommended if u looking for a place
Diamond and Taylor are always very helpful and prompt! Couldnt be happier with my apartment! Also, the only apartment in the Toledo area that I have found that allows large dogs!
I have lived at the flats of douglas for over a year now and absolutely love it!! Between the wonderful renovation and friendly neighbors I have zero complaints... NOT TO MENTION THE AMAZING STAFF IN THE MAIN OFFICE!!! recommend moving here 10/10. YOU WONT REGRET IT!!!!
Very good experience moving to the flats on Douglas! Management was very patient with all our questions. Our apartment is very nice and neighbors are friendly.
Recently moved into these apartments and am more than satisfied with them. I live in one of the one bedroom apartments and it is very cozy and appliances are up to date.
I love it! Newly renovated and a huge upgrade from my last apartment. Kitchen complete with brand new appliances, cabinets, and countertops. Affordable college living.
Over all nice apartments but they do not contact you when there is a problem with the rent they just send u a notice that an a eviction will be placed if not tooken care of
Terrible place to live. The staff were quite unfriendly. Apartment maintenance was poor. I do not recommend this place to any one. I had to stay there for 3 years. It was part of hell.
So far it’s been a great experience living at the Flats there is a lot of changes happening and I can’t wait until the clubhouse open so I can relax at the pool!
Excellent location. These units are constantly being updated. If you are looking for an affordable & comfortable place to live. You must see these apartments.
Amazing community. Have had a lot of friends live here. You get incredible bang for you buck here. The new management company has really made all the difference in the world here.
We love living here!! The staff is super nice, quick to respond, and maintenance is fast. Just big enough for my boyfriend and I
I like the Flats at Douglas. Its perfect for me because Im close to Campus Kroger, ect. The ONLY person I like in the office is Taylor 😊 the rest of the people are rude.
If i could this place would 0 stars i stayed here for 3 years so when my lease was up i sent in a 30 day notice n they still charge me for rent and long list of other stuff there was i flood n my apt had sewer water in the used up my electricity i was to dry out my apt i was told i was going to get reimbursed for but didnt receive jack do go here cause everytime u renew they up your rent and there furnace r old so expect very high bills ty
Stains in the carpet, cracks in corner of bath tub, closets don’t shut, refrigerator has a dint in it, & floor uneven. Can’t wait till my lease is over😩
Apartments are overpriced and cheaply renovated. The streets are covered in huge pot holes and parking is a nightmare.
New AC, new appliances, new parking lot. Things are getting so much better here. The problem lies more with the tenants than the staff.
The management is awesome could see myself staying here for a long time credits go out to Al Harvey for putting new carpet in my place awesome owner/landloard the people are so nice and respectful
I was pretty nervous about living on the first floor of an apartment for the first time. Im shocked that there isnt a single noise that I can pinpoint from above (day or night)
I had the worst experience residing in this unpleasant neighborhood. The onsite management office does not take care of the issues residences have. Not much repairing and utility services available! Impolite costumer service and represantatives.
The office staff is amazing but my experience here has been horrible the occupants below my apartment stay up all night smoking fighting and listening to music its very hard to sleep the cops have been out several times to deal with this issue and nothing gets done about it also the parking here is horrific i would not let my worst enemy live here
Renovation look pretty good and the maintenance staff is amazing.
I have lived here in The Flats @ Douglas four years the management team is full of crap they go up on your rent with little to NO NOTICE for a place Ive lived at before the new kitchen but who wants to rent a place for $700.00 because of new stove .....still on A/C they make promises and dont keep NONe
Dont live here. They will nail you with a million fees when you try and leave. The apartments arent even that great for the price they want you to pay.
Loved my 3 bedroom apartment, great staff and amenities. Updated and tons of space!
I love living at the Flats. The kitchen is amazing as well as the size of the entire apartment.
Deiaa AlshekhIts a good place to live . I like the new managements. My only downside is the street they need to work on thet.
Pricey, but definitely worth it. Great kitchen and very modern. The people who work there are very helpful
Its a quiet place to live and is close to campus. The remodel did wonders for the kitchen and floors.
Awesome experience, very helpful and made it easy to move in! The community is very nice and they offer great move in deals!
Have a friend that lives there Very nice place and wouldnt mind living there.
We dont have hot water since Friday and when I called their office, they said it wont be before Monday and that too in January winter. Ridiculous.
Nice for students housing.
Inside it’s good but outside my car has been broken into to many times to even count and. They don’t do anything to help you
This is the worst case of management ive ever dealt with! --stay away from these people- the 1 star is the lowest I could choose but zero is the real rating
This place isn’t good to rent from at all they run you down for rent before it’s even due put notices on your door constantly and the staff is rude to tenants.
Its a really good place to live its became more awesome with the new management.
I really like living here its quite and peaceful and no one bothers me.
Great apartments! Helpful and friendly staff! Safe neighborhood!
Too many issues to list. Advertised like its luxurious but its not. Do not live here.
Don’t waste your time here
Love this place! The people are great and the remodeling is done really well.
Terrible. Terrible. Terrible. I would never recommend living in these apartments to anyone!!!
Everyone was so helpful and positive!!! I would definitely recommend
The rent is good and the units are nicely renovated
Terrible agents. Al Harvey is stubborn, belligerent and dismissive
Good place to live, I just moved recently and I like it.
Superb . I highly recommend them
They don’t give your refund back
I have never seen such this awful and rude manager in my whole life...
They keep increasing rent every year!
VERY NICE STAFFVERY QUITE AND SAFE PLACE TO LIVE
This place sucks so bad , the customer service is terrible
Lived there three years total.
Nice place to live. Great staff.
Floods very bad
Horrible customer service. Arrogant and unprofessional agents!!!
Very responsive staff. Problems are fixed in minutes.
Really nice location.
A little bit cleaner than Alcatraz!
Love my apartment! 😊
2.9 (199 comments)
Review №1
2022-05-09The WORST place I have ever lived. Here at the Flats it will give you a headache, LITERALLY (these buildings are infested with MOLD and are a serious health risk ). We discovered this after my husband had to get a tumor removed in his sinuses. The renovation job that was done here is ludicrous and mediocre. They seriously painted over dust filled vents, outlets, light fixtures, hinges, and screws but managed to not paint behind the fridge or the stove? Must’ve ran out of paint? The wood floors in the kitchen aren’t fitted properly and is leaving inch space gaps between the floor and appliances. It gets better, one time my sink literally fell into the cabinet underneath breaking my vases my mother had gifted to me that I kept under the sink. Water damage to the ceiling causing large cracks. No ventilation system in the apartments making the walls sweat, and leaving water marks down all the walls. Thin walls you can hear other tenants in different apartments. Even I could have done a better paint job than this. They got paint on the floor, paint on the carpet, over painted the trimming on everything. Layer after layers of paint on the doors making them really hard to open, and somedays you can’t even get the doors to budge open. Carpet was never laid or tact down properly, so vacuuming the floor just rips it out of place. The washer and dryers are disgusting and have ruined expensive clothing, bedding, and god only knows what else. I have to call hundreds of times just to get anything done around here good luck of getting ahold of anyone in that office bc they don’t answer the phones even after the whole “covid” pandemic excuse. PEOPLES LIVES ARE IN YOUR HANDS and REMEMBER THAT!
Review №2
2022-05-26I have lived here now over 2 years. I have had a GREAT living experience since I moved in! I recently renewed my lease and will be here for the foreseeable future as I just landed a new job here in Toledo! The staff is always courteous! Very attentive to my needs or concerns if there were any. The maintenance staff is timely if there were any repairs needed which is minimal in my case. This rating should be higher than a 2.9! For real ! No kidding!
Review №3
2022-01-10Best part is the gym and pool area. they just started to remodel the building hallways which is pretty nice.The only things I didn’t like was how the apartment itself is built it seems rushed and they didn’t clean the apartment all the way when I first moved in, there was mold by the shower window & the drains are horrible etc. When I first moved in the tub drain was so clogged up I tried to do my best cleaning it up but that didn’t do justice it needs a whole new drain. Also the carpets and walls are not good. The carpets are super loose and not attached all the way just from vacuuming & moving in they come up the edges and it’s just all messed up. Just make sure you tour your exact apartment to see what your dealing with (something I was not allowed to do) I’m glad I left.
Review №4
2022-01-13** addressing old reviews, they are under new management**Weve lived at the flats for about 2 months now, just for a reference.So far whatever questions weve had Julie has answered in a timely manner! (Usually next day and sometimes same day depending on when I email) and there have been A LOT of questions!!! I always like to make sure everyone is on the same page, so were in pretty constant communication because she always asks how were doing!Any maintenance issue Ive put in for has been fixed promptly (same day, next day, or if its a super small problem within the week)Security is good and addresses things in a timely manner (loud neighbors after hours)Love the community events!I know there are some bad reviews, but honestly weve had nothing but a good experience thus far!***Just to address the comment about the office being hard to get a hold of***If you used the number from the website it does take you to a larger directory because the property managers own multiple properties. So they route you from there. The office has addressed this issue by sending out a mass message to all residents about a direct phone number that directly takes you to the office at the flats. I personally have never called as I work durring their business hours. However email wise its been nothing but immediate response.***to address the issue about the washers and dryers***They use a third party service, they dont own the washers and dryers. Julie is always sending out constant updates on repairs for them and whats going on. It might be a bit of an inconvenience, understandably, when they are not working. However management for the flats is at the mercy of the third party company. If parts have to be ordered its a wait no matter what with shipping issues right now due to covid.
Review №5
2022-04-28Lived here about 3 months. Management was very helpful, especially Julie. I have had some maintenance issues, but they have been responded to and resolved. So far, I’m happy with my apartment!
Review №6
2020-10-05I would not recommend this place to anyone. The rent is a little less than other communities but there is a reason! The complex is short staffed and oftentimes, there is no response to calls or notifications through the tenant portal. The clubhouse is nice but in the current times, I would not use as it is not sanitized or a regular basis. It looks nice on the surface but not all units are.Before moving in, the staff was very helpful and friendly. The model apartment was beautifully finished and the staged well. I was told that they were going to find me a great unit close to the office and coming clubhouse. I did ask if all the units looked the same and was told yes. I also confirmed the complex rules (smoking, drugs, pets, security, etc). Unfortunately, things quickly changed once I moved in.The unit I was assigned was not beautiful. The workmanship was sloppy and there were gaps in the walls, cracks in the ceiling and overall poor craftsmanship. The flooring was also uneven and you could feel the unfinished bumps from the concrete below (I had a first-floor unit). This was noted to the then manager without any response. He left along with several of the other staff a few months later.With any apartment, your neighbors can make or break the experience. These definitely broke the experience for me. The immediate neighbors were very loud, broke the drug rule and constantly left the security doors propped open. The ones across the hall were also erratic - fighting and playing the flute at late hours (midnight). The upstairs neighbors broke the rules about dog breeds and sizes, housing a large German Shepard and Lab that barked and made noise all day and night. The new management assured me that these issues were addressed but nothing changed for months. Finally, the one neighbor was evicted but this took over 8 months. Instead of talking to each other, most just turned things up louder to try to cover the others up.The next big issue was with security. The first sign that something wasn’t great was the spray-painted gang tags that started to appear on buildings and signs in the complex. There were heaping garbage units that were not emptied timely which led to rats. Then, after tearing down the old car ports, the complex did not install any extra lighting or pave the new lots. There are huge holes and uneven parking surfaces all around the renovated areas and paved areas owned by the complex. The external roads are really bad too, but this is a city issue.The assigned inside storage units have hasps for locks (mine was locked) but with people leaving the outside doors and laundry doors propped open, someone got in, cut the locks and stole several things including my bike. I asked for the video footage for the police report from the cameras the complex uses but was never acknowledged. I’m not sure they work to be honest. The worker who took my information did feel bad about the situation but were no help in the report to the police or insurance. I requested the hasp be fixed so I could relock the unit and was told several times it would be fixed in soon. Two months later, still not fixed.The final straw was a large gathering of people (50 or more) having a parking lot party at 1 am in the lot 20 feet from my bedroom. It wasn’t the first time a gathering took place, but this was just crazy! The police were called but they never came out. I reached out to the complex and it was agreed that I could terminate my lease early since I had record of everything that had happened and told them I would seek legal guidance if things weren’t addressed.I’m so happy to be done with this place - in the end I got my deposit back, but only after threatening a civil suit as they did not provide any itemized reasons for it to be withheld and letting them know they were violating an Ohio Revised Code.
Review №7
2021-11-25Staff is very friendly. My cat, Bella, has only lived in one place and never gone outside. I was concern about the possibility of her getting fleas from other tenants so they did a preventive pest spray before I moved in.The Hallways are old but, slowly getting renovated via a fresh coat of paint and new anti slip laminated flooring.Any cleaning concerns brought to their attention is usually taken care of within a day, if not sooner.Overall my move in experience has been great. My only concern is the issue with my deadbolt which can easily be corrected.
Review №8
2021-12-28A list of problems1. The quality of the apartment unexceptionable2.Things arent fix properly3.drainage/plumbing system is terrible4.mold/moister problem in bathroom do to no ventilation.5.paint drippings everywhere6.carpet is cheap7.rent is too high for what you get8.front office is hard to reach9.washer and dryers are always down10.building is always free and open to who ever wants to come and commit a crime.I can go on and on. Do not recommend this place at all zero stars.
Review №9
2022-04-17Love the amenities and the upgraded apartment. Maintenance is friendly and prompt. The office is staffed with friendly folks. Glad I chose this as my home.
Review №10
2022-01-08The worst management ever!!! I left the premises last month and I just got a letter saying I owed for this months rent!!! I been moved out! The management should have been knew I left because they are the ones that told me I have 3 days and I told them and I left within 2 days. Don’t move here they will try to take all your money and lie and act like they didn’t know and remember they told you to move out already!! Fed up with flats all the way.