Kerbside pickup
Yes
The Exchange in Cleveland
Categories
Location on the map
Cleveland, Cuyahoga County, Ohio, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 440-845-0828
Site: http://www.theexchange.com/
Site: http://www.theexchange.com/
Opening hours
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:11AM–7PM
The Exchange in other cities:
Comments (199)
I feel like the prices they offer are a little on the low side but hey they have to make a living. I know they don’t make the prices up. I know there is a system they go by. You can find some cool things. Sometimes less, sometimes higher than market price. Not bad overall.
Great local music, movies, and video games shopping. Plus the Exchange has many other cool items as well.
Great store for all things media new and old. Like a hip version of Best Buy. A little pricey for their new games, whenever there are deals elsewhere you can pretty much bet they’ll be full price. But if you’re looking for a great selection of vinyl, anime, vintage games, and cool trinkets, it’s one of the best spots in Cleveland.
I love the Exchange. They are always fair on pricing and the staff is super helpful when youre looking for something. Ive been coming here often for the last 20 years and its nice to see they are still doing well with the switch of media in the last decade to mostly digital online streaming. They usually have a huge assortment of DVDs, Blue Ray, CDs, Video Games, Records and collectibles. Make sure you come in and take a look around if you can. I love owning a movie and watching it whenever I want, instead of paying an online rental fee if they arent available to stream when I want to see them.
My grandkids love this place. Fair on prices. Little bit low on exchange products. Would like more funds offered
Lots of items, more collectibles than other locations. Helpful staff.
Awesome store a lot to see ppl were really helpful!
An excellent place to go for hard to find memorabilia, toys, games, and movies nestled in the heart of Parma Heights. Clean, well kept, and friendly service, you never know what Funko, Lego, or old record surprise you might find. Always some sort of great treasure to uncover for every pop culture, anime, nerd, gamer, enthusiast.
Wow this store has alot of stuff. Organized well and price seem fair .Huge discount for some not too much of a discount for others. Unfortunately the box set I was looking for was not there and the individual episodes were only $1 less than I could have bought new on the internet Awesome memorabilia I havent seen for years Staff if super nice
They had what I was looking for, but I couldnt find it on my own. Better labeling would have given them 5 stars
Save yourself the drive and just go on ebay or even Gamestop is significantly cheaper. Even BestBuy had significantly lower prices on new games, and Im not talking 3 or 4 bucks Im talking their 45 dollar games are under 20 bucks everywhere else. They did have very good prices on 3rd party controllers, those were only 2 or 3 dollars more then online.
I recently came to this exchange with a like new copy of pokémon shield,and a like new copy of animal crossing. I wanted to exchange it for the new Mario party game. they only offered me $40 in store trade for both games, then lied to me about what they sell them for. I knew this was a lie because right next to where were talking are the switch games with the prices clearly displayed. so I declined the $40 store credit and went to the steelyard exchange and they immediately said yes well give you that game brand new for your games. I highly recommend that if youre going to an exchange never go to this Parma exchange they were rude they were liars and they do not care about the customers. if you want a good experience at an exchange, go down to steelyards common.they take care of you, theyre friendly,and they will not lie to you to.
I have been going here for years. You never know what you are going to find on the shelves. They have movies, games, toys, audio visual equipment, vinyl records, and more. I try to make it up there at least once a week to look around at whats new. Employees are super friendly and helpful as well. Best exchange Ive been too.
Looking for something cool and collectible? This is the place to go. If you need an item that is difficult to find, give this store a chance. They do get busy so dont be in a rush. Relax an take your time.
I have been going to The Exchange branches of stores around the Cleveland area for several years now. They have a great selection on a lot of things- from gaming systems (old school and current) to movies, music, vinyls and other things. One product that caught my eye and I am glad a purchased it- Dealers Choice- a classic game from the 1970s originally done by Parker Bros. It is a automoblie dealership game. The price on the game was $8 and I asked if I could check the condition and pieces- they were all there in like new condition. So I bought and I still have it. Was worth every penny and had everything needed. And from what I understand- if you want to purchase something from them- one thing I do- I ask to check the condition of the materials of what you plan on buying. However- I will advise that if you want to sell them materials to them- I would not because the marketing system standards that they use to offer what you would sell them would not be the full bearing market price. But overall- I have not had too many issues with them. Judge accordingly.
It was nice it was my first time going there. Im from Inkster Michigan an when I come back to Cleveland Ohio I know where to come
Friendly andhelpful staff. They have a huge selection of games, movies and electronics.
This place is a rip off they give you less and sell your stuff for a lot more. It should not be a exchange no more
Great products and organization. But the employees ask you over and over if they can help you, it’s very agitating and excessive. In a ten minute visit, my shopping was interrupted 5 or 6 times. They need to understand that not all of their shoppers are going to be extroverts.
Customer service is great! Love looking mostly for old games.
Always have the game wanted at a good price
Was in Walmart was told to come here to buy a controller for a game 🎮console. Nice people the sales lady was very informative and I will continue my shopping there for my grandson needs. Looks like you can buy even if it is the last of the Mohegans Thats for sure
I believe the prices went up a lot before Christmas!. You can buy cheaper Kiss albums on the Kiss site! Other items were a bit higher as well. It was crowded though.It all depends on how much you want to spend.
The best used store around. Dan O is a superior customer oriented individual, who has arguably one of the most awe inspiring hand shakes. This fella keeps the wheels turnin
From an average Joes POV, this store is great for exchanging items. Gave them the rest of my items that didnt sell at my garage sale and ended up with $130.25 store credit and/or $88.00 cash in hand. You already know I took that cash. TYSM for a great experience!
Always a big variety of items and lots of people to help you. Place is a bit crowded and parking is usually minimal. Would do better if was in a bigger store!
My favorite exchange! Constant new inventory and friendly staff! Always feel welcome. Its absolutely my favorite location. The staff will help their hardest to hunt down whatever your looking for. Fair prices, large location. I have been a regular for the last 7 years and I will continue to be at Parma.
Probably the best Exchange store in Ohio. Its not my favorite because the one in Willoughby is close to my friend and I and we go there very often and Ive been going since I was a kid, but this one is the best. I was in here for the first time yesterday and boy do they have a large variety of vinyl records. I was in there for an hour and a half, looking through nearly every record. They also have lots of movies, probably have the biggest horror section compared to every Exchange Ive been in. Ive been in around 8 total Exchange stores, even the one in Downtown Pittsburgh. So, I definitely recommend this store, please go!
I cannot say enough how cool the employees at this location are. Very helpful and patient and knowledgeable. There is so much in the store and it can be overwhelming, and its like a dream come true type of place. The amount of games, movies, toys, classic things, even records and comics and the list goes on! Totally worth going to if you havent already! You may want to keep going back!
I recently purchased a 2014 car with a cd player. The Exchange has any CD I want for my ride ❤️
Been going to this store since i was a kid its the best! Always unique and random things to find there! The staff are always polite and friendly!
Always been a very nice staff very helpful. The only discrepancy I have. Is Im going to end up going back there this week after having to trade something into gas money in pocket money for the week. And what I had trade it in on eBay whats going on for $150. They gave me 25 bucks. Now if I go in there this week and see that up on the shelf for $150 or even $100 Im going to kind of be upset. Because Ive been coming here for more than a decade. Been a extremely loyal customer. And the ratio of what you get back in cash in trade in compared to what they resell it for its always been hurtful. I just hope that this time its not a complete smack in the face. Because its one thing to be an honest person who just need some money to run on for the week. Somebody going up there and doing mischievous Behavior because of certain things. And I brought this company honest merchandise dial throughout the years theyre completely innocent reasons like just having some pocket money for the week. So Im really hoping and praying that when I go in there this coming up week Im not completely insulted and upset. Because I love this store I really do and the staff is great. But I have made this place some good money over the years. Its one thing to go up there and to see that Im reselling it for 4050 box making a hundred percent profit thats cool. If I go in there and see this thing going for 150 even a hundred and I got $25 out of it Im going to be upset. I mean you couldnt have come off a 50-50 split thrown me 50 and sold it for a hundred fifty. I mean its $100 profit.
They have a great selection sure. But when it comes to selling. They are just as bad if not worse than gamestop. I bought a 100$ version of borderlands 3 and after playing it twice I realized it wasnt for me. And when I was going to return it. The same guy I bought it from at the store said he couldnt go any higher than 15 dollars... its honestly pathetic, Ive also sold countless items there that they have given me a quarter value for. Only doing it because I desperately needed gas money
A great place where you will always find something of interest!Pros: Has a good amount of everything. CDs, DVDs, records, games, game systems, Apple products, accessories, and more.One of the bigger locations in the area, so there’s more to look at. Your odds of finding at least one thing here are pretty high because of this.This may be the only location in the area to have HD DVDs in stock.Cons: I cant think of any right now. Hope it stays that way!You won’t regret visiting!Edit: Apparently this location does have a dollar CD section. I must have missed it. Their dollar CDs are more or less similar to the ones the other locations offer.
I go to the exchange all the time they have a great selection of games and movies and even consoles. they always have the newest and oldest games and consoles and they will not disappoint when you sell a game
Wasted my time!!! Called ahead to ask about Xbox 360 headsets. Store associate responds we sure do. I even specifically asked for Xbox 360. I took advantage of halftime of the Browns game. WASTE OF MY TIME DUE TO THEIR PACIFICATION. Listen when people call. Heading to GameStop after the game. Thanks The Exchange.
The employees are the BEST. They are always friendly and willing to help. I was in today with a list of movies I wanted to purchase. One of the movies I wanted they did not have. The young man told me that he would check another store to see if they had it. They did and it will be shipped to the store I was at. Thank you!!!
Horrible customer service lied about being busy but made me wait 6 hours for a 1 min phone call . I’ll be posting more than jus one one star review now. I wish I knew the kids name he was so short couldnt see name tag but nonetheless this the first 1 Star. I’ll prolly one eryday till under their under 3stars for good.
They got good new staff members. They always are friendly and quick. Sometimes they even offer to cross reference other locations and order in an item they dont currently have from another store. Fair prices and way better than gamestop. Plus they have music. I think the older black dude that works there is a hard worker and probably lives there because there isnt a day I go in where he isnt there. He deserves a medal. The youngsters working there too are very friendly as well. They seem to be under good leadership. Good job, keep it up.
Well stocked and employees were helpful. The only thing I wasnt happy with was tue amount of Pokemon cards that were in stock.
The exchange is a great place to shop for things you never thought youd see again or you didnt even know existed... The staff was so on top of their game and so courteous it seemed like every 10 minutes another one would come by and ask if we were okay and ask if we needed anything or if they can help us find anything
I had 2 toddlers in my car and just wasnt going to attempt a trip into the store so I called up and the very nice guy on the phone was able to suggest a couple of games for my grandsons to play on their system and even came out to the car when I got there and did the cc for me and everything. Im lost when it comes to these things so he really saved me!
Vinyl, cassette, vhs, DVD, Blu, games from every Era and play type, collectibles... everything! If you need something entertainment based, they got it! Buy or trade. Still a favorite pit stop.
I went in to turn in my XBOX ONE, and the staff was super helpful. It was also my first time in the store and it was very cool.
This is one of the main locations I visit weekly and when we visit we never leave with less than 5 movies or games. The staff is always friendly and always willing to help and I must add the cleanliness of this store is amazing and I love how everything is alphabetically in order and if you are looking for a certain title oh, the staff is more than willing to help you immediately. And we purchased the total of 13 movies and some of them may be outdated and some may be a year updated but we got all 13 for 26 bucks
This goes for all the stores Ive been to since I moved to Ohio. The vinyl has been in excellent shape. Im very pleased with the quality Ive found. Keep up the good work.
Not sure who prices games but pretty much everything is way over priced or marked up near 50% above actual value. Especially older consoles and games. Maybe they think we don’t have the Internet in our hands?
This place is great you should check it out
Always a good staff and a lot of good finds.
Great materials and wide variety of things to look for.
Always really helpful, pretty consistent employees over the past few years. They always ask if you need help, it can be a bit overboard, but an excellent store overall.
If youre looking for video games, action figures and related paraphernalia it looked great. I was looking for vinyl records and it had a smaller collection than I was expecting. I suppose thats why they changed the name of the chain at some point from The Record Exchange. Regardless, the place was clean, well-organized and the staff was very helpful and knowledgeable.
Found what I needed. Staff is very helpful. Im giving them 4 stars because they sold me a switch remote saying it was wireless and it wasnt. Otherwise the store is clean and organized.
I enjoy the selection of games and collectibles. However the problem I have is with the staff. They’re incredibly rude. Granted there are a few nice people there, but it’s far and few between. Whatever you do try to avoid selling anything there. They’ll give you a tiny fraction of what it’s worth. I understand they’re a business, but you have to be fair to your customers if you want to stay in business. My fiancé had probably 12 figurines that were in perfect shape in box. He paid 30 each for them and they offered him $40 cash, yet sold each one for $30 in store. There are two guys up at the front that are extremely rude however I don’t know their names because they don’t wear name tags. There was one time I went there looking for a game (I go there very frequently, enough for the employees to probably recognize me), and they had an employee follow me all around the store because I went into my purse to grab my phone that was ringing. I asked the employee to please stop following me because she was making me uncomfortable, but she refused. I walked out and went to gamestop for the game I wanted. Be weary about going there.
You always get a hello & how can I help you. Thank you for understanding that customer service makes all the difference!
We went to sell some of our giant DVD collection. Prices were low but comparable to prices offered online and I didnt have to pack anything up for shipping. The house is 3 boxes of movies lighter! They also buy some audio electronics - I saw turntables and an entire 70s Era sound system - and collectibles. Had fun browsing while we waited. The only reason I didnt rate it a 5 was that their music was a bit loud.
I have used the exchange for about 3 years now and for the most part it has been a very positive experience, the people there are nice, but you do occasionally get a rude one or two, but overall very helpful. The amount of product they have here tho is what really sells it, from movies to video games, plus they have a great selection of music.
I absolutely love this location! Its nestled in a small shopping center on a main road, so, it has easy access and lots of parking. The staff are always friendly and knowledgeable, and, even when the store is packed, everyone remains professional and gets the customers taken care of quickly.
I usually only buy games from here and they are almost always scratched and can not be read by my console. it’s very frustrating!!! They need to start testing the games they get and only take them if them WORK. I cannot even tell you the amount of times I’ve purchased a game to go home and not be able to play it!!
Great place for movies games music plus they buy them to. If you are looking old games and movies and music this is the place to go. Or just come in and check it out. You will buy something.
Had to go back because one of the games my Son purchased for me wasnt working well, when I got there I was greeted immediately and didnt have any problems getting another game. Every time I go, theres something new to look at, and the staff is always working very hard to make sure the place looks great and the customers experience and needs are met. As a matter of fact this is where I take my Cousins from Puerto Rico when they are in to get a lot of the hard to find games and music too.
This place has amazing star wars stuff
My favorite place to shop for video games and collectibles! Impressive selection and the staff is friendly, helpful, and knowledgeable
They have a nice selection vintage and collectible stuff but the money they offer you is ridiculous and insulting. I want to sell a collectible set of dolls that go for $300 easily and I was offered $25 cash $35 store credit. Theyre like the GameStop of collectibles.
Love this place. Come back to Great Northern please
I used to love going to the exchange but I started realizing that over time I would sell stuff to them and the amount of money they would buy my stuff for was so low. Also it seemed their prices slowly went up. Now if I want a game I can go to GameStop and get my game for cheaper and sell games or consoles and get way more money than Id get at the exchange. Total rip off. Dont waste your time.
Great selection of games, movies, comics, records, ect. Ill sometimes go in there just to look around even if Im not looking for anything specific. The staff are extremely friendly and helpful.
The best place for gamers & collectors! They have everything from music, movies, video games, figures, and everything. I never had any problems with them. Every time I went I always found something new.
I have always enjoyed getting my movie fix from this shop. They are good about helping me hunt down my nostalgic movie fixes. Also get games for my kids and gifts for my peeps for holiday.
This is by far my favorite exchange . They always have anything Ive ever looked for whether it was an old ps2 game , or a POP figure , or Drop Dead Fred (which you cannot find really anywhere now a days) . They seriously got it all . And another awesome thing is , if they dont have what you want , you can go literally the next day and their shelves are totally restocked with new choices of games , movies , figurines , comics . I seriously dont know how they do it . They will always be my home store . Oh and also , they have BOXES UPON BOXES of comics !! Seriously they have the BIGGEST comic selection out of all the exchange stores Ive been to . You must check this store out !!
Good selection, helpful staff
Huge selection of games movies and more. It is not just a record store like it says on google it has a large variety of everything and the staff is great and very helpful. Will def be back
Ive been playing video games since the early 80s and I have all of my systems. They might not always have the best prices but they do have the the best selection. I love their collectibles too!
Killing some time while in town I didnt expect to stay long at the store but the shelves and memorabilia just kept going and going. Would consider busting out the old N64 knowing that you can buy games here at good prices. Ended up buying an old TMNT jacket for my son for $5. Would return to browse again.
Awesome place! Out of all of their locations If been to around Cleveland this one is the biggest. I often take trips here and spent an hour or two looking at all of the movies, CDs, games, board games... you name it and the Exchange probably sells it. Love it here!
Love this place. I go for the movies and books, while my fiance goes for the games. We love the atmosphere, and the employees are generally kind. Its better than GameStop.
Actually a decent selection, with prices that are comparable, if not better, than amazon and ebay for many items. I was able to find some rare out of print dvds for cheaper than ebay, as well as some ps3 videogames, all in EXCELLENT condition, for only a few dollars each. Staff is usually helpful too, and they seem to be pretty attentive. Store is kept pretty clean and organized.
We really enjoy going to this store! They have a great selection of movies, CDs, video games, and records! Friendly & helpful staff! Check it out if youre in the area!
Went in looking for a copy of Oblivion, they had one in good condition without a case for only a dollar! Always call ahead to ask if they have your game in stock and it might surprise you how good their prices are!
I ALWAYS find way too many things to listen to. Keep me away from the dollar bins. I’ve found vinyl that was priceless. Cd singles and remixes that blew my lid. I never lose when I go in. Staff at Parma and Lakewood are especially helpful.
I was humiliated in the Parma hts location on Pearl road. I have a medical condition regarding the masks and I was wearing one anyway but it wasn’t up high enough to the liking of the employee who harassed and humiliated me. I was even told they would serve me curbside wich I agreed and when I got outside he threw my bank card at me. I called to make a complaint to the manager and an hour later the police came to my house accusing me of threatening the employees. The employee used information off of my bank card to harass me even further! If you don’t want your personal information stolen dont shop here
The store is great, employees are very helpful, and prices are competitive. You can find a lot of old nostalgic items to listen to, play, or watch.However, the reason for only 3 stars is very simple. If you are trading in or selling your items the place flat out rips you off.I fully understand that they are a business and this is America, but when you give someone ten cents per used DVD then turn around and sell said DVD for $8 it just puts a really salty taste in my mouth.There is no room for negotiation either, their automatic response is hurrr durrr its what the computer says hurr durr....There is no need to rip people off and take advantage of them. If someone is selling their DVD collection, they are obviously hurting for money to pay a bill or even eat, and they take full advantage of the situation.With that said, I will never personally sell anything to them. With the dawn of the internet age, there are many other options where you set your own competitive price and keep a majority of the profit.Once again, the place is great if you are there to buy. They do a great job of keeping the place clean and organized, and the employees are very helpful.
Very helpful staff, and a huge selection of most media from the last 30 to 40 years
OK the store itself isnt bad. Good merch. decent prices. Staff is TERRIBLE. Rude snobby little girls with an attitude. Without expectation theyre up your ass every 60-90 seconds asking if youre still OK. Yeah. I have money. Im not stealing anything. Stop breathing down my neck. And god forbid you actually do ask for help. So much attitude. They act like youre a complete moron for asking anything. Several times one girl at out plowed through my daughter and o trying to get to the back room. We would gladly get the hell out of your way if youd ask. Bunch of snobby wannabe edgy teenagers.
Great place full of variety! Music, Movies and so much more! Love their novelty items
You look on EBay for vintage items, you get totally ripped off. If you go to the Exchange you be surprised at all the deals. And if your stuff doesn’t work, returning it is easy. The one thing I wouldn’t recommend is going to the exchange to buy new games. I wholeheartedly recommend the exchange to anyone who likes vintage video games and music.
I was having a lot of trouble with headphones not working. After the 3rd trip after 2 purchases of bad luck... They were nice enough to help me and cut me a break on a more quality pair that worked much better. Their customer service was helpful and to see my frustration by working with me is greatly appreciated. Thank you guys.
Great customer service. Better prices on D&D pieces than most comic/hobby shops. Got good money for the games I traded in. Always have a pleasant experience at the exchange.
So I sent my dad with Once Upon a Time Seasons 1-5 some of which have NEVER been opened at least the DVD parts, They only gave him 10 Bucks. 10 DOLLARS for Something that is WELL OVER ten dollars. This establishment has always gave a small price in stuff when you sell things to them, only to hike up the prices when you go to see how much they are when you want to buy them back. This place is a joke, they are seriously so unprofessional and completely lazy. I will never go back there; ever! These people are rip-offs and take pride in making you pay more for something when they only gave a measely 10 dollars to the original owner.
I have been shopping the parma hts location since I was 12 years old (40 something now🙂). Great place to get retro and current gen video games. Also a massive movie collection. Staff is really top notch!!
If you are looking to buy a video game do not go to this location! Every time I have purchased a game from here it is heavily scratched and unplayable. It seems to me the staff does not care about the quality of discs they receive, very sad!! Again, please do not go here if you are looking to buy a disc, especially if it is a video game!
If you are looking for an older video game from any system or maybe a movie this is the place t go. The staff is super friendly and attentive and will do what they can to help you find what you are looking for.
Only place I go to trade or buy video games and movies! Friendly staff always asking if you need assistance, no need to go searching for someone like other places. Prices for trade-in are just shy of what you might expect to get in cash but they make up for it if you choose store credit.
Every time I go to exchange Im greeted and treated very well. They have a huge selection spanning every genre. Theres alway so many great finds anytime I go in I cant wait to go back.... Kind of a addiction LOL
The staff in almost every location on the west side of Cleveland seem to be stuck on themselves. They are condescending, and act like you are bothering them to get a case open. When asked a question about a game or album, they arent very knowledgeable. They all dressed like sub level hipsters and some even smell bad. The prices are not at all fair. They give you pennies for an exchange, then turn around and sell it for a considerable profit. I would not recommend this store to anyone who is smart about how they spend their money,and care about good customer service. Seriously do you find your staff at bad coffee shops with least socially apt people you can find?
Great place to exchange ! Gave me top dollar
The service is great despite what people say. If you ask AnD WAIT they will help you out and will spend as much time with you as you need. They test your game for ya on your stuff or the stores (if u bring in the console). We been coming here since I was a child and now for my son. Thank you the exchange.
Bought a used ps4 and new game for $341 and it had problems after a couple days. Only noticed that it wasnt clean on the outside in the store but when it started having a software issue and crashing during gameplay closer inspection revealed a lot of dirty crust and corrosion on the inside. Relieved to get a refund and might just spend the extra money for a brand new one now since they didnt leave me hanging and stuck with a $341 brick and game.
Stopped in 1/28/16 with my brother and had no problems. I read the reviews prior to entering and the staff was absolutly pleasant and helpful. Browsed for awhile, we were asked if we needed help and it was readily available when we did. Extremely clean and organized, will return again.
The prices of their collectibles that they likely bought for a tenth of the price are stupid. Barbies for $150 that have been sitting for months? Ridiculous.
Everything vintage/oldschool/latest and everything in between. I could spend hours inside the shop. I got my all of my used gear from there, and have been 100 percent happy everytime. Ive never had an issue. I found a couple hard to find nintendo cartridges there too that were in perfect working condition. I look for any excuse to go check out what they got in stock. They even got collectors items in mint condition. My girl is into Sailor Moon and found some pretty cool mint condition items. There is something there for everyone.
Very well organized. Friendly staff. All sorts of different merch!!
They have an amazing movies selection and same with the games and have really good money back if your looking to trade in
Been coming here since I was a kid great little shop always find something you want.
They moved to a bigger store which is a plus. They have a large assortment of video games, vinyl records, DVD and CD. The staff usually greets you as you come into the store. My two complaints are 1- they used to put items on hold for 5 days now its only 3 days. 2- When you bring in items to trade or sell they give you a very low dollar amount.
Have shopped here for years and have bought many movies,games and consoles from them. However when trying to trade in something they will make up every lousy excuse to not take it..or they will offer you an insulting couple of dollars. I keep my items in beautiful condition and to offer me only a few dollars or not at all is DISGUSTING and pure GREED. Me and my husband are boycotting the exchange of parma now which is sad because they used to be fair to people and nice . Word of wisdom , do not shop here.
What a neat place. Havent been her for years and was passing by with my daughter. Such a cool store... they have everything from classics to current. Very nice selection and the store is very organized and neat.
Used game prices are hit or miss. Retro games are usually marked up way above market value. They tend to jack prices up on what is trendy at the time (when the Final Fantasy VII remake was announced at E3, $35 copies of the orginal jumped to $50-$60). Heavy hitters are stuck behind glass with the price tags obscured, forcing you to inquire about it. There are better deals at local game stores if youre willing to look. If you are willing to pay $60+ for Zelda on Snes, thats on you.
The staff is always friendly and never pushy about anything. Dont need help? No problem theyll leave you alone. Need help? They are always within earshot for assistance.
Lots of interesting merchandise. Staff is not the friendliest and their offers are often insulting. Sell them your things if you are de-cluttering but, not if you are looking for a reasonable & fair offer.
This place sucks of you actually plan on buying something. This is day three in a row i have gone in and tried to buy something. After a 20 minute wait each visit, i left without anything. No one does anything. No one is around to unlock a cabinet. Lazy lazy lazy workers. Dont waste your time.
The selection was great, but apparently some of the staff thinks it acceptable to be rude and dismissive. I spent $70.00 and got service worse than a downtown fast food restaurant. Apparently this high profile career has the added perk of being an unpleasant creep.
Excellent choices and variety of selections!Yurt great!
I like this place because the games and movies are more cheap than other places like GameStop.They also sell more than just games like movies,music and action figures.The employees are very nice and welcoming to everyone.I would suggest coming here to buy or find movies and games.
Clean, well lit, friendly staff and a decent selection/variety of everything from music, movies, video games to connector items and bobble heads. Pricing seemed alittle off (high) on most things.
Every person working was very knowledgeable on what I was asking and helped me get what I wanted fairly quickly
Lots of selections from music, toys and games. Somewhat affordable. I love browsing this place alot.
Havent visited in awhile an happened to be in the neighborhood. Good selection and not too crowded
Never know what you can find at The Exchange! Wide variety. They even have an obese Booker T figure!!
Everything you need from new and used games, records, CDs, DVDs, figurines and more. They also purchase your unwanted items as well. Not sure what the exchange rate is but you usually get quite a bit more in store value than cash.
Its a nice store and helpful staff, but the only reason I give it a 1 star is that the prices are through the roof when it comes to older games. Example Mario Kart 64 was $65 dollars. I saw that and ran
Like going there almost always have what I am looking for but if they dont thy will look for it in all there stores even have it delivered there always give you a good price for your stuff they have a lot of old School stuff like toys ,movies, games and systems
Ive always found something I will like there. Pricing has been very fair the past few years I been going, and the staff has always been good when Ive been there.
Nice and friendly staff! They have good deals on games but the deals on cds wasnt so good. Overall still a good place for used games and such.
They had over 10 copies of Legend of Zelda for the SNES and each was $50... the employee said its a rare game. Its not rare, just over priced. Older games with high prices, ebay and amazon is the better option sometimes.
Its everything Game Stop wishes it coould be and some. Generous selection of NES, SNES, Genesis, etc games. Vinyls, toys, posters, etc. Its like an Anime store/video game store all in one. We dont have these in South Florida so if you see one....go to it.
I came here after i stopped at Gamestop, wanted to exchange my kids Wii U to Nintendo Switch. They where aswome gave me $50 more for the Wii U & Games than Gamestop did.Great customer service too
I always love coming here! Helpful and very kind staff, great merchandise, and reasonable prices!
Everything is too overpriced there especially if youre looking for old stuff on Blu-Ray
Every Exchange location seems to specialize in certain products. This one specializes mainly in video games and vinyls. I bought an Avenged vinyl there today and was very very pleased
A resale shop where you can get record video games CD DVD blu-rays at a discount price and we can also buy various statues and Funko .
I like this place because the marvel legends and superhero and villains action figures but theres one thats a little bit better Ollie North Olmsted by great northern Mall
Had exactly the CDs I wanted. No hassle. GREAT experience.
As soon as I walked in the girl had a bad attitude.Long story short my xbox one wouldnt turn on (which I was unaware of because I havent turned it on in a year) so understandably she told me they were not able to buy the xbox. But in the bag that xbox was in were two digitable cameras and an old camera. She basically tried to steal them from me so I walked behind the counter and grabbed them. She never mentioned anything about the cameras. I guess I should have plugged my xbox in before I went but absolutely awful service.
First time I went and it was awesome they have everything there to movies, action figures, to records and CDs, t shirts, games, and systems, board games. I recommend everybody check it out
I called them looking for season 4 of The Walking Dead and their used price is $42. Thats rediculous considering you can buy it used off Ebay for $15, and NEW off Amazon for around $22. I understand they do not sell in bulk so they may be a bit higher than either of these companies,but they DONT give their customers much money for used material,and then jack up the prices very high. I dont see how they stay in business with out rages prices like this.
Great selection and friendly people
This is the perfect place for any music lover, gamer, or movie junkie. The selection here is absolutely amazing and the staff are incredibly nice. 100% recommended.
They are pretty busy but its a great fall back option when the stores are out of current accessories.
Cool stuff but dont sell your old gaming stuff here, they will screw you on the prices. You are better off selling it yourself. Still better then game stop though!
Wide selection of games, music, movies, etc. Staff are always helpful, the place is clean, and the prices are fair. What more could you want?
I have a collection of rarities, and some regular stuff....got tired of ebay/post office/fees so I figured The Exchange might be a good alternative. You will spend more on gas to get there than what they offer you. Ignorance at its finest, they didnt even offer me 25% of items value or what they would sell it for on their shelves....they obviously didnt take a single second to research and reference ebay/amazon and other second-hand retail outlets to compare values. Firmly insulting, having to ask for my items back, after waiting a solid hour and change to get my offer.......brought in a well-organized box of items, they gave me back a heaping pile of cds that I had to spend 8 minutes at the counter reorganizing just so they wouldnt fly all over the place as I drove them home. They do sell some good stuff at a FAIR-ish price so I may continue to buy from them unfortunately.
Ok if you are going here for vintage games, vinyls, dvds anything like that then this is the place to go. It is the cleanest/largest game exchange that i have been to. That being said everything is overpriced which is not always a problem if something costs just a couple extra than what you can get it for online, but god forbid this store is basically ran on what others trade in/exchange. And if you are going there to trade/exchange be prepared to get ROBBED completely! First off they dont even give you 25% of what they sell it for. Of course you can get a couple more bucks if you chose in store credit but their offers are insulting to say the least! Another problem is customer service. Two times i have been told to wait and check out the store while they check my trade in items and 30 minutes go by i walk up front noone says anything(they usually call your name when they are done checking items) so an hour of walking around looking and i finally just wait by the counter and turns out the guy who checked my stuff completely forgot about me and started helping others like wtf?! It took a girl to see me waiting and asked if i needed help and i say im waiting on a trade. Shes like oh its probably ready for you.... she grabs the games that they cant take behind the counter and the games they did take is nowhere to be found. No receipt to tell you what you got for each game nor do they tell you. You feel like an ass asking them for your stuff back and take their shitty offer most the time. Seriously everyone make an ebay account for christs sake. Robbed
Great selection this place is always packed with great games and collectables. Prices are a little high but if you dont want to wait for eBay or a sketchy Craigslist deal this place will have your games.
My boys and I love going to the Exchange when we want to hunt down some movies and video games. We almost always find what we want and even when we dont were never disappointed because the selections are so large we try something different.
Friendly, helpful staff, lots of choices on movies and used electronics. You can sell your stuff too for a little extra spending!
Always plenty help,someone always helps with the dvds im carrying by asking to take up front if i would like.always willing to search other stores for my movie list and get them for me.great place
Great selection of used vinyl - could have spent all day there!
Amazing place for all things digital. They have a fantastic variety of new and used games, movies, and music. Their record selection in particular is one of the best around.
Has a great selection of video games and memorabilia. Prices are good. The people who work there are really nice.
I bought a wii about a week ago, and while it worked perfectly with everything else, it wouldnt play Super Smash Bros. Brawl (I found out that some of the early wiis had a problem with the laser reading certain games). I stopped by and an employee named Roxanne not only fixed the problem, but she went well out of her way to help. She made sure everything was working before I left, and was very pleasant from beginning to end.I will always go here > the other big named game store from here on out. Thank you Roxanne!
Better than the North Olmsted location, so if I had to choose one Id go here. On a serious note, I apologise to the two people working the counter as I didnt intend for my visit to the store you work at to interrupt your conversation about Sams full name from Lord of the Rings.Edit: I know when I go there that they will test any electronics I bring in. I tested my game console before taking it in to trade. It worked just fine. While they were testing it, I heard their conversation about do we want to pay out for this? Haha, no.They then told me that it wouldnt read the HDMI cable for some reason, they cant buy it. I took it home and hooked it up, and apparently the ride home fixed it, because it was reading the HDMI cable just fine.As much as I appreciate their gentle attempt at lying, Ive got to say that if I ever step foot in that store again, its because my butt is on fire and theyve got the only extinguisher.
Love this place...games ..movies Collectables and old albums
Cheap expansive collection of games for all systems from PS4 and Xbox One all the way down to Nintendo 64. Always worth a stop in to see what kind of games theyve collected.
Just because the website doesnt have any sort of inventory.
Luh luh luh the record store but its about profit, sometimes used items are a little over priced; though there are always hidden gems. If they dont have exactly what you need it can always be ordered.
You have to be prepared to spend some time here. There really doesnt seem to be much rhyme or reason to their layout. The associates like to chat each other up, so if you need help youll have to wait or interrupt their conversation.
I gave this place a 4-star rating because of the employees. There are always very helpful and willing to go the extra mile to do what they can to help you. I appreciate good customer service.
Staff is very knowledgeable... friendly... more of a big record store feel than the olden days...They have Vinyl and collectibles now as well...
Absolutely love this place! My favorite place to shop! Always can find something for myself or gifts for others. Store is clean and staff is helpful.
Wish the reggae section was larger. I am sure I would purchase more discs if I didnt have to beg someone to unlock the case and have them shadow me constantly.
Helpful and attentive staff. Large assortment of music cds and related items. Inexpensive nostalgic gifts and must have items for people who love music.
This is where I go for all my cds, games, and more. Kids love all the collection of toys too! A lot of unique items.
Complete FAIL. Purchased a working overpriced NES and wasted 2 hours of my valuable Sunday. Get home to find it is NOT working (even though they tested it) returned to the store and said if they simply provide the 5 dollar part it needs to repair, I would still take it... They refused and said that I would still need to pay the 75 for the broken NES and 15 for the part. LOSERS. No customer skills whatsoever.It is only a matter of time till these trash stores are gone forever, and incompetence like this is a big part of it (other than the internet). Also I felt very rushed on my purchases throughout the store with the un-knowledgeable girl. Never again.
It can be hard to exchange movies and games due to overstock but the ones theyre low on you can good value from. Sometimes better than gamestop.
I love browsing through the inventory because they are always getting in new items. Its always awesome to find something you didnt know you were searching for!😉
They have it all! I needed a video cable for a super nintendo and they had it in stock, along with a huge variety of other gaming accessories, consoles, games, etc...
Great selection of movies and games. Staff always asked if we need help. Its a go to spit for me...
Staff is helpful and the selection is overwhelming. They are great about finding other stores that have the item that Im looking for and usually have the unusual items I like!
Nice selection usually but the prices are sky high
Loved it. Cool stuff and staff was super helpful.
Everytime I buy nintendo gamecube games from this place they dont work the discs are all scratched up or they freeze .... not worth my time
Old music,hard to find items of music,vintage gaming all areas,also new stuff.A little less than box stores but spot on when looking for specific items.
Tons of used and new CDs, DVDs and video games. Lots of unique toys and gifts as well. Helpful and friendly staff.
I love this franchise to death!!! they are so nice and helpful its almost unreal, the games are fabulous, and even though the games are cheap, not one ive bought has been faulty (and i buy a lot here)
Awesome staff, always ready to help. Very clean and organized.
Great store! Very helpful staff. Good selection of movies,music,games and collectables. Thank you for the help today!!
Love this place for anything from classic albums to movies to the latest video games. Good deals on new and used items means theres something for just about anyone
Had everything I needed and more friendly store people too thank you very much Stephen
This place is amazing! The people that work there are so nice and understanding. My son has Autism and he loves this place. And they are so nice to him.
Great service and staff. Will return for more gaming and other necessities. 👍👍
99% of the time they have what Im looking for in house, on the off occasion they dont, they will order it. Great spot. Well managed and super organized.
Everyone was wearing masks, lots of people working, very friendly and helpful!...ALWAYS a Great place to shop for music and movies!!
Cool store, nice staff
Massive very customer friendly place clean organized and they have all the cool stuff old school game new school vintage records CDs assisories and all kinds of new and used stuff
Best pawn shop thats all in for classics, modern & nostalgia whatever you sell they offer you money at a good price
This place can be a total price gauge for alot of items but I can count on it when my kids are looking for a game or console & I want a discounted price. So it could be worse... Like game stop. Thats the worst.
Awesome Used and New Video ,Games,Comics and Music store! Friendly and helpful staff . Clean and very well organized
Awesome store!!! This store sells everything that has to do with popular culture:vinyl records, cds,dvds,vhs tapes,etc...Old and new items are here!
Total reviews rating 4.4
199 Reviews for The Exchange 2023:
Review №1
2022-07-17I was at a birthday party, when they put in the movie, Ghost Busters, Afterlife. The host of the party turned the movie off at a half hour into the movie. So the birthday girl could open her presents.So, I never got to finish watching the movie.So, I stopped at the Exchange, and they had the movie. It was on the pricey side because it was newer and in perfect condition.I told them it was my birthday month and they said theres a 20% discount on used merchandise and 10% discount on new for your birthday. So, I got 20% off on my purchase. You can use that discount once a year.Happy Birthday To Me! 😊 I got the movie and was very satisfied with it.I always receive friendly and helpful service at the, Exchange, and I highly recommend the, Exchange!
Review №2
2022-03-05I have been to several locations. The one on Howe Ave might be the largest, but this one is Parma is jam packed with a lot of cool stuff. Worth checking out.
Review №3
2022-04-20They never give you enough money for your games i have 10 games that were worth about 400$ in total and i was expecting to get afleast 70$in store credit but no they gave me 25$ in cash or 30$ in store credits! I know thats how they get there money but bro 400$ worth of games and i got 25$ your better off selling them on facebook market place or something. But some of the staff are cool the others just bother you 24/7 while your looking around
Review №4
2022-04-23Always has great movie(s) at awesome prices 👍
Review №5
2022-05-13I worked here for a few months at the beginning of this year and I loved almost everything about it except the manager. I was on my phone in the restroom(which apparently is a no-no) and that same day they fired me for it. I show up two months later to shop, AND THEY TELL ME I’M NOT ALLOWED IN…do NOT go to this exchange
Review №6
2022-03-13As for media, its your typical exchange. Large variety. As for toys and collectables, they a little pricey. Im a barbie collector so I check in here every now and then. They have quite the collection of Barbies but they want the higher end of ebay prices for them.
Review №7
2022-06-04Im addicted to this place! If they dont have what you are looking for, they will help you locate the items and order them for you! They go above and beyond! Awesome staff!
Review №8
2021-01-05As a 14 year olds mother, I wish the Exchange did NOT do such a great job meeting my sons video GAME addiction. This franchise store (with several city-wide locations) seems to regularly have the older systems gear (that I can afford to have) with GOOD PRICES he can afford. You can get games and necessary EXTRAS such as cords (broken during meltdowns), remote controllers, & paraphernalia that will not break your bank and will leave you feeling like a kid again. They have DS, Wii, WiiU, Playstation, DVDs, Pokemon novelty items like Pez candy characters, stuffed animals, figurines, lunch boxes. This is a 1980s mecca.
Review №9
2022-08-08This place is not a video game store. it is a place where you go to buy nostalgia and good memories. Just make sure you bring your whole paycheck. Nostalgia isnt cheap.
Review №10
2022-06-08My visit was with and for my son. The staff was very present to assist with all of their customers. I also would like to add that all the staff is very professional and patient with my child.