In-store shopping
Yes
The Arcade in Cleveland
Categories
Location on the map
Cleveland, Cuyahoga County, Ohio, US
Service options
Accessibility
Wheelchair-accessible entrance
Yes
The Arcade in other cities:
Comments (199)
Unfortunately all thats there is a couple of restaurants. As good as they are, a mall full of empty storefronts cannot get a good rating. If you are looking for a beautiful old building, its worth a stop.
Great for photo opportunities (weddings, random photoshoots, prom, etc.). A Cleveland landmark and really beautiful. It is a little empty however the Hyatt is my favorite hotel downtown, grab a chocolate martinis at Chocolate bar or get your nails done at one of the salons to make it a full experience
The beauty in here just takes you back to a different time with the gold and brass details. It feels so incredibly open with the high ceilings and windows for the ceiling. There are minimum shops in here with more restaurants than anything but still a lot of empty space so this doesn’t have a lot of foot traffic so it can be peaceful.The top floors are hotel rooms so you do not have access to enjoy the building from a different vantage point but the building is still REALLY pretty.
I had the most pleasant time, attending my Nephews wedding on the bottom floor.... The people where so nice and I would recommend the Hotel to anyone... Smiles.... Harold Hagadone
Five stars but only because its super impressive and gorgeous on the inside, theres usually a wedding going on though so besides that not too sure what else there is to do there 😂 but definitely worth a drop in if youre in town!
Great night out/experience. Staying at the Arcade at least once is a must if you live in the Cleveland area or are just visiting. Beautiful setting with access to a large amount of dinning/night life options.Weve stayed in the main concourse are and in the towers. Rooms in the tower area were well furnished, good size and very comfortable. Concourse rooms were a bit smaller but have that traditional feel the Arcades vaulted glass ceiling brings with it.Staff was great, friendly and quick to help too.
It was absolutely beautiful! It felt like I was in the titanic! However, it was quite empty for business and public restrooms were closed due to covid which was not good for me. I truly thought that games would be here but there are no games here...aww, that sucked for my son!
The Arcade itself, architecturally speaking, is beautiful. Its a lovely old building with a lot of character. I personally havent stayed in any of the rooms so I cant speak on that, but I found.the businesses on the main floor rather lackluster. The only place I found myself wanting to go was the Chocolate Bar, which was great.
Really nice and fairy place to visit it’s has many shops and hotel Hyatt Regency. We went around Nov-2020. And seems like there was no shop or anything that’s open. even though, there was many shopping mall around too but all has a local shop and covid impact really hard so just enjoy kind of quiet city. Moreover, if you are photos fan than this place and many others good places are that good to visit and really ideal for click some really good photos. Other than that Cleveland is seems like really clam and friendly city. Sport is big here so if you are planning to go while so In-town game going city probably going to be filled-up.
Went on a Sunday so Im assuming we went at the worst time possible. We were told by a local that this was the place to go to shop with small businesses, but all of the store fronts were empty and vacant. Im assuming maybe covid had a hard impact here.Overall, the building is stunning and made for a nice short walk. Also, fun fact that its one of the first indoor shopping malls in America!
One of my favorite hotels in downtown Cleveland. Lovely place
The hotel staff was very professional, courteous, and attentive! Very spacious and clean room with all the amenities. The historic-era motif adds a nice appeal to the restaurants and shops. Plus, you cant go wrong with the convenient access to the 4th Street shopping/entertainment district! I look forward to my next stay when Im back in Cleveland.
Great hotel. Easy walk down to the stadiums and the Rock n Roll Hall of Fame.
Very beutiful place is like antique get fusion with the modern, the staff is nice ,clean rooms and the Chinese restaurant and Puerto Rican restaurant are so delicious their food 😋
It was very pretty looking and historical! It is nice if you’re looking to see some history, but definitely not if you’re trying to eat or shop. When we walked in we weren’t even sure if it was open, and it turned out there were only two places open while we were there.
Great architecture!! But there’s not a lot to do..The mall stays open until 7, but all shops closed at 5.We paid $30 for parking for 5 minutes of viewing this building. Not worth the money!If it’s easy to go to, it’s interesting.
This is by far on of the finest designed malls that Ive had the pleasure to visit. From the lighting to the atmosphere it attracts and welcomes pleasentness and peace and a very memorable shopping experience. It also is a good place to do photography and to be photographed as other reviews have highlighted.
I can honestly say this is the best place Ive been in Cleveland. Its such a beautiful and incredible space, and Im glad it has been restored instead of being left to rot or torn down. Its worth noting that the Arcade is run as a hotel first and foremost, so you can expect that private events will be held here. (Who wouldnt want to have an event here?)
Top notch ever time. Its so beautiful. The rooms and BEDS are so comfortable. The people are very helpful, smiley, and kind. We stay here when we come to Cleveland. Its the BEST
I had a wonderful overnight stay here in Cleveland. I was in town to see a show at the House of Blues and this was so close!!! Literally had to walk across the street to get to the show. This hotel was beautiful and all the employees were friendly. Everything was clean and up to standard. Breakfast at 1890 was great. Valet parking is 39 per night. I had foor and beers at pizza 216 which is also in the arcade. I highly suggest them. Highly suggest this property any time in Cleveland
Beautifully done all hotels up top shops and businesses down below.
Beautiful architecture inside and holiday decorated! So quiet inside today!
What an iconic Cleveland destination. It’s a quick trip with some cute things to see. Take some pics and move along—or consider staying at the hotel, it’s a beautiful awesome place.
We loved the whole idea of an Arcade! Very charming style and magnificent architecture.
Always worth the trip just for the beauty and history of the building.
Really gorgeous interior though there are not many shops opened inside.
I went 15min. Before closing never again cookies look like left overs but the bigger issues is location the arcade doors lock at 9pm how are you suppose to by cookies if you cant get in and security is terrible I told her were I was going she said building close I said not the shop she waisted 10min. Of my time.
Gorgeous and well kept! I only wish more businesses called this place home. Its worth preserving AND its worth seeing and exploring.
Very pretty architecture but not much to do once you get inside. Would recommend as a place to take pictures but if youre looking for shopping this is not the place.
Breathtaking. if you are able to visit downtown Cleveland. check this place out. it is beautiful. they need more shops in it.there is a hotel attached. I will be staying there in the near future.
Its gorgeous architecture and interesting to view. I can see why so many weddings are held here. However, its very rundown and none of the shols are cool. Id recommend going to see the building, but not for shopping.
Beautiful space and architecture but nothing more. Visiting from out of town and expected more. Most of the shops are closed and there’s not really much to do here other than look at the architecture for 15-20 mins.
Waaaaaa! This is the neatest old building and its mostly empty. Just a shell now of its former glory. I hope one day it will be back in full swing. While there we visited and enjoyed coffee from The Raising Star.
Great food ate there twice. They ran out of Prime rib on Saturday by 7:30. There was a big convention in the hotel they should have accounted for. Service was server was great Friday and awful Saturday.
Room prices were a bit steep for a hotel without a pool. My biggest issue with pricing is that you had to pay extra to the parking deck to park. Overnight rate was another $20. The rooms were nice and clean. The staff was really helpful. Beautiful view of the arcade from the room. You are walking distance to the stadium. The Jack casino is on the next block.
The Arcade is a beautiful shopping mall and dining experience. Covid has shut down several of the store fronts. But there are still many great experiences located in this gem. Just walking through the building gives you a wonderful feeling of nostalgia. The real hardwood doors, the guilded details, beautiful staircases, mail slots and more. Every detail reminds you of a time seemingly long gone these days. If you are in downtown Cleveland, this location is definitely worth a visit. Stop in for a great dining experience, buy some insurance, visit a chiropractor or get your nails done. The Christmas decorations were tasteful and also looked great at this time of the year.
We stayed in the hotel attached to The Arcade and were in awe when we walked in. The space is amazing. Open spaces, plenty of sunlight coming through the glass ceiling, and a nice shopping district located on the ground floor makes this building a true work of art.Check it out if you are in the area.
Love the arcade, even if theres only five to six restaurants open in it. Beautiful architectural details in those restaurants are all very nice. Love Pizza 216, great pizza and cooked fast. The chocolate bar was super fun to go to and had a great menu.
Incredibly unique hotel! Six of us shared two rooms all loved it! Wish we could have stayed longer.
Interesting place that needs to be occupied. Breakfast is too expensive, I imagine it is tied to the Hyatt. Try RISING STAR, the coffee shop, early for pasties and your morning delight.
Very quaint and Instagram worthy hotel and shop area. The Hyatt regency here has one of the coolest vibes out of the Cleveland hotels
Stunningly beautiful antique shopping arcade and renovated hotel. Great place to stay in Baltimore. Be careful downtown at night.
I can imagine how this building was tremendous when it was open at the picture in a store. But, now there are only few shops left so I stayed very shorthly. I understand how important this building meaning is in Cleveland and in America. But, as a visitor, it was not that attractive place to look around.
Ive always wanted to visit here and I should have prior to COVID-19. 4 stars only because it was practically empty and barely any shops were opened. It was a Friday so I dont know if the day makes a difference but this place was a ghost town. It gives me Titanic vibes and my friend yelled out Jack in her Rose voice :). I will visit again providing that the shops are up and running.
Clean rooms, great staff! We came for 1 to 2 nights and decided to stay 3. Plenty to do and see within walking distance and a short trip out of downtown to get to Wal-Mart and a park with walking trails.
Its a hotel with needed shops. Gorgeous inside but not a lot to do that isnt available on the street itself.
Great place. The architecture and design is beautiful. The renovation has kept the original spirit and flare of what is one of Americas first indoor shopping malls.Featuring some awesome shops, restaurants and the Hyatt Recency Hotel.
Went here when travelling with work in October 2021. Was such an impressive building but none of the shops or cafes were open so hard to say what they are like.
Walked thru on a Monday, most of the shops were closed. But looks like a fun place when fully operational.
Beautiful place. Too bad there arent more retail options. Rising Star here is always friendly. The Latin Café (Puerto Rican) is also excellent.
Beautiful hotel, great staff! I got stuck in the elevator, not a fan of elevators, hyper ventilated because my card deactivated! 20 minutes before another couple was getting on, so I got off on their floor. Wasnt happy with that on Saturday morning. Didnt leave my hotel room after that.
It was a beautiful apartment located with in walking distance of everything. Brian was a great host!
This very interesting old shopping mall was included on our walking tour. It would have been nice if more stores were open here. On the other hand, its probably best to conserve the history.
The Arcade was beautifully decorated for the holidays. A wedding reception was also about to begin. Glad we made it through before it was closed off to the public. Had hot chocolate and a delicious dessert at a nearby cafe. If youre sightseeing in the downtown Cleveland area, this building should be on your list of places to visit.
Mist beautiful hotel stayed at. Iris was fantastic. Beautiful architecture and most stunning staircase.Easy walk to anywhere you want to go. Highly recommend.
It was beautiful inside, it would be fun to see all the shops filled and open.
Theres not too much going on in the Arcade anymore but its kept up with so well and it is truly beautiful. Its a great place to take pictures and even just walk through when you need a break from the cold!
Cool looking inside. But like everything else now a days. Not one open store.
More incredible Cleveland arcitechture. I wish I was around back when this mall was thriving. Just a gorgeous arcade, make sure to walk through it on your way through downtown. Especially take it in during the holiday season.
I remember this place from years past. It was a quaint place to visit with many unique, independently-owned shops. Now, its an unloved ghost town with empty shops full of disheveled junk. It hasnt been the same since that Euclid Corridor Revitalization. What a joke for every place downtown that wasnt Playhouse Square. They obviously blew their money on that and on digging up the street. Its all facade. Nice on the outside and sub-par inside.Back in the 90s and early 2000s, the management company of the arcade was someplace called Chartwell. I remember the signs. I dont know if they still run it, but if they do, they ought to be ashamed. So should the Hyatt and the city government. These arcades are a treasure and should be treated as such! Offer discounts and rebates to get businesses back in!
Cool place sadly Covid closed a lot of the small businesses inside.
I went to Marengo Luxury spa. The staff was so sweet and friendly I felt like putting them in my pocket and taking them home. Ill be going back and I recommend anyone who wants to be spoiled for a few hours do it.Its worth it. 🤗
Such a nice place go and walk through little bit of CLE history. Vendors and eateries are sparse unfortunately. Hopefully it will go back to full occupancy in the future. There is no place like our Arcades!
The Arcade is such a beautiful place. It is like stepping back in time. We visited on Christmas Eve. It was breathtaking. My whole family enjoyed walking around and capturing pictures. It is a true treasure!
Dont miss a walk through. Stunning architectural detail, not to mention a wedding rehearsal or two...
Stayed in the hotel here when visiting Cleveland. Great breakfast joint downstairs.
Beautiful historic and unique hotel . great place to spend holiday vacation or an intimate get away. Will definitely be going back!
An evening visit really highlighted this architectural marvel. Surrounding city lights create a unique refraction pattern from the Arcades rooftop glass enclosure.
Nice pie! Fast, Stone oven. Plenty to drink. If your in the area, stop of for a quick bite and a drink.
Beautiful place right on Lake Erie. It has picnic tables and boat loading zone.
Neat looking older building with some offices and a coffee shop. I wouldnt suggest going to Choclate Bar unless you just want a drink with some friends.
Such a beautiful gem in the middle of the city! The details are amazing and it takes you back to a different place and time!
Been coming here periodically since I was a kid, beautiful architecture
If you live in the greater Cleveland area, and appreciate architectural design, I highly suggest this one. The size alone is daunting, but when you look closely at the intricate details that absolutely overwhelm every square inch of the entire area, it becomes apparent that this building was a massive undertaking. A labor of love. Plenty of shops and fast food, very clean restrooms. A great place overall.
Beautiful architecture but not much exciting going on as far as stores and restaurants. None that suit my style.
Magnicient architecture, mostly vacant and somewhat eerie, but absolutely worth a visit. The ceilings glasswork is stupendous.
This place is pure historic architectural masterpiece HEAVEN !! Truly a destination place for any lover of Beaux Arts period. It has been meticulously restored to Rockefellers specs ~ and it sparkles with pure elegance & truth !!
Great historical site but dont waste your time here on a Sunday afternoon almost nothing is open.
Did not actually go into the arcade but walked past it. Neat area, old architecture intact, good view
This arcade is inside Hyatt Regency in Cleveland downtown. When I entered into the arcade, the ambience was just wow.. it seemed that I had entered into some palace.So nicely decorated..There were few shops and restaurants..We went to Chocolate bar ..Must visit for atleast once ...
It is a classic old style building turned into a hotel. There are three restaurants in the building and a few other businesses as well. It is within ten minutes of the zoo, the Science Center, Rock and Roll Hall of Fame, the Indians field, the Cavaliers stadium and the Browns field. It is across the street from the public library and anything you could need.
This hotel is beautiful--one feels as if they are on a large floating vessel a la the Titanic instead of a bustling metropolitan center . Historically preserved as it was in the 1890s, with convenient dining and shopping options such as boutiques, spas, and restaurants al in house. They even have a post office! Chocoholics must try The Chocolate Bar--pure decadence.The staff was helpful and friendly answering all of our tourist questions. They even give you a welcome mixed drink upon checking in. 10/10 would recommend. Well worth the money spent.
This is a great place to stay . It was a great return to the past for me and my wife. We had not been to the arcade for years at least 30. This is a place we went to as kids. Its has changed but it is still a beautiful sight. We enjoyed our time there. We stayed there for 2 nights in the hotel. We had a good meal at the 1890 lounge located in the arcade. Happy we choose this spot.
Wow, what an awesome place. A true piece of American Shopping Mall history. Somewhat empty today, just a few shops here and there, I suppose the big attraction is the hotel located in the upper floors (to which you otherwise have no access). Still, a great place to visit and to just enjoy the architecture of the building. Take in the true craftsmanship that went into making this place, yup, it is still visible today...now how many times can you say something even remotely similar about modern day shopping malls?
Just beautiful architecture
Absolutely beautiful place!
Pretty nice hotel and architecture. Noticed that all the gargoyles were not all the same.Several restaurants are right across the street. Valet parking is available. A quaint coffee shop is at the entrance of the hotel.The room was very nice and clean and a room key card will be needed to get beyond the lobby floor.Hope you enjoy your visit and please like if this review helps you decide.
Nice architecture but nothing to do like Cleveland.
Love this place ❤ especially the 5th St. Underground mall! Cocos Chalky Paints has a Wizard of Oz tour going on you dont want to miss!
While walking around downtown Cleveland, I ventured into The Arcade. What struck me most was the amazing historic architecture. What a beautiful building. There were several shops located inside, but many were closed after 5PM. However, I was able to enjoy Happy Hour at Pizza (216) which was amazing. Next time, Ill try the Chocolate Bar.
Nice place place. Beautiful layout. There are a bunch of shops and restaurants. Chocolate bar is my favorite. The place is clean and neat. Pretty affordable too. There used to be a Greek place not sure if its sill around. You can even bring food and eat at the tables. If you are in the area this a good spot to spend time and walk around a little bit. The shops are cute too. A lot of hand made stuff is sold in some of the stores.
Beautiful place, was nicely decorated for Christmas. A lot of vacant spaces around...would be a bit nicer more full. Has a couple restaurants inside. Was built in 1890 so has some cool history to it. Worth a stop to check ot out
You can hold any type of event here. Ive seen weddings and business holiday parties. The lights are something to take in. The business in here include a salon, hotel, restaurant and a few more. Peak in, youll like the piece of history and architecture you get to see. Enjoy!
Built in the late 1800s, this was the countrys first shopping mall. Its now home to the Hyatt Regency, which has turned it into a very unique hotel experience. Request an atrium room and youll be sure to experience the wonderful architecture!In contrast, the rooms are very modern with all the amenities that you would expect. I didnt like having to pay for bottled water in my room though.They were setting up for a wedding and what a wonderful venue this would be. In addition, its close to everything you want to do in downtown Cleveland. The highest rated coffee shop is right next door, too!
Great space and the architecture is beautiful. Must see if in the area
I stumbled upon this gem of Cleveland while on a bus tour. We didnt get to shop in the stores here, but quickly veiwed its stunning architecture. I highly recommend just seeing the interior of The Arcade. Its ambience will steal your breath away.
Nice café on the ground floor. 24 hr gym and in the middle of all the restaurants in the area. Rooms were nice and clean and staff was great.
Stunning! Thats all I can say. The views and the shops...breathtaking!
It was ok, when we went a lot of the stores were not open for business. It has since been redone but I have yet to visit.
Such a beautiful building, shame its not like it used to be. I love hearing the stories from when it was bustling and THE place to be back in the day. Would love to see some revival!
I had an amazing experience! I actually helped host an event. Ill definitely b returning.
Amazing place with plenty of really great places to visit in the area!Thank you,LEAGUEOFRIDERSMC.COM
Though its a good hotel there are better options for the same price. Would have been 3 stars if it wasnt for the super friendly service.
216 at Arcade one of best restaurants in Cleveland
Very nice building and some nice shopping. Good place to visit for a walk.
Americas first indoor shopping mall? If not, close to. Amazing architectural beauty. Just stunning!
Beautiful architecture, but not a lot going on inside
Did not like the quality of the good dishes, i mean they look great, but they taste... well you can get better food for the price is all o am saying. The customer service was okay. I would not go here again.
Very nice and killer architecture.
Gorgeous mall with breathtaking views that were unimaginable from the exterior. Early morning nothing was open, but it was clear that this place is no longer a shopping mall. Many of the spaces were vacant or non-retail, and the two uppermost floors were unused.
Beautiful but Covid has taken its toll with the tenants. Very well maintained. Cute spot for photos.
Stay at the Arcade Hyatt hotel is a amazing 100+ year hotel. The hotel is beautiful and in better shape than many 5 star Hotels. Restaurants and bars in the shopping area of the hotel are great. The access to 4th Street night life is unparalleled. Rock and Roll Hall of Fame is a short walk. Walk to train is easy to go to the airport. Train ride was a challenge because of having to switch to a shuttle bus for o portion of the ride. Way to go Ohio!
Weve been inside the Arcade several times and its beautiful inside. Just stayed at the Hyatt Regency at the Arcade for the first time and we will definitely stay again. Your right down town and walking distance to everything.
Its unbelievably gorgeous!!
Always live this place when we come to stay in Cleveland. Nice relaxed atmosphere, cozy stores, good food choices, either here or very close by. Even just sitting and taking in the marvels of the building itself is worth it.
One of my favorite hotels on earth. So glad this amazing building is still in use. A must stay!!
Best place for photoshoot
The restaurants here are superb. The hotel is fantastic. I love being inside the building especially when they light up the inside hall at night. Please do not pass the opportunity to go to Daydreams and Tea. Its central to access the city. It is a place I will forever enjoy returning to again and again.
We stay at the Hyatt and love the location and proximity to all things downtown CLE!!!
Storefronts are mostly occupied by professional offices. Architecture is amazing though, and historically it is very interesting
We stayed here for the Cleveland Indians and Detroit Tigers game. Will definitely return
Like all the home town shops and stores. Its always a good thing to ship in these local places. Its more personal and the place is rich in history!
The Arcade was very nice Beautiful people that work there nice all around area love it there we will be back to stay we thought we loved the fancy Hilton hotel until we stayed at the Arcade . The Arcade every thing is close we just love it there the 216 pizza place was very good cant say enough about the Arcade thanks for Everything!
Theres nothing there except a hotel and a pizza place. vacant shops all around. Both here and Tower City are ghost towns. Dont waste your time. Paid $14 to park for one hour just to find all this out. It would be nice if a big investor took an interest and brought it back to its glory, Its gorgeous!
Its mostly empty and has a haunted feel.
Fantastic hotel. Just was there for my second visit in 5 months. Beautiful rooms, wonderful staff. You just have to ask and they will do their best to get it done. Close to wonderful restaurants, the stadium and Jacks Casino.
The ninth building designated by the US Historic Society in existence. Its timelessly gorgeous.
This place is beautiful! However its like a ghost town...we specifically went to the coffee shop The Rising Star...highly recommended. And then poked around a bit imaging the place filled with a little bustling shops, neat boutiques and eateries showing off their local Cleveland goods! Maybe someone can see my vision and will have the wherewithal to make it happen! 🥳
Awesome customer service. Rooms were very clean and comfortable
Once was a bustling indoor shopping center that made valiant efforts to revitalize with even smaller, tabletop stands. Pandemic declines, especially with hybrid workforces, has made The Arcade barely sustainable. It still holds on, however.
Nothing like what it shows on their website. None of the shops was open and no where to get information.
Absolutely stunning building and great place to host an event! [Note; if you rent a room within the main part of the Arcade check to see if there is being an event held because it can be fairly loud until 11pm]
I gave only 3 stars because it was DESERTED on Sunday. We expected something to be open, maybe a sweets shop or coffee bar...but we were the only people in the place, our footsteps echoing in the vast chamber.
Was here was a wedding... Beautiful building. The interior is better to see in person. Staff was super nice. Rooms were clean and comfortable. There are shops, a bar and restaurant inside. I will stay here again.
We walked into the hotel and the first thing we see is garbage in the arcade. We go to check-in at 1:30 (which is early) and were told they would give us a upgraded room that was ready for an additional charge of $12 a night with a view of the arcade. We declined as the arcade is empty and almost everything is closed or abandoned. Later we checked in and got our bags from the car. The room is a decent size but there was a dried up contact on the floor and a pill case from previous people on the floor. There was a note saying clean me on the window which nobody saw i assume. The coffee pot was missing parts and we had to get a new one sent up. We used the gym during the evening and a security guard followed us in and went in a room where i assumed watched us the whole time (kinda creepy) The valet and other hotel members only acknowledged us 1 out of the 20 or so times we walked through the front door and that was when we had bags. The only place to eat was open from 7:30-10 am for dining in and than from 5-10 for room service which isnt a huge window. Overall i wouldnt recommend this location, it is in a building which is almost always empty and has very few stores that are ever open. I would stay somewhere with some options on dining and other activities.
Cool architecture. The Puerto Rican cafe was great for a quick bite. Take a pic and admire the building. Thats about all there is to do but itll be a great 30 minute lunch time outing.
A very historical and pretty building but nothing left inside now.
This is a beautiful hotel, especially inside. The rooms are fairly spacious, though they are certainly not all the same size. Weve stayed here twice and our first room was very large with a spectacular view of downtown Cleveland, and the second was smaller with a nice view. These rooms are priced the same and we stayed in a king both times. Actually, the first time we came they gave us a dark and depressing room with (if Im remembering properly) a view of a brick wall. We we asked to move and paid a little extra for a city view. So its hard to know what youll get until you arrive.There is a giant TV, a closet with an ironing board and iron, comfortable bed and pillows and decent linens. The location is right downtown.Heres what I dont like: the trash cans are tiny, our refrigerator was leaking water inside, theres no microwave, the cleaning was sub par this second time, with dust on the handles of the drawers and on the Kleenex box and the water pressure in the shower is pretty weak.But the rooms are solid and quiet, the staff is friendly and responsive, its very pretty, there are stores and restaurants in the arcade and there are some great restaurants within walking distance. I highly recommend Tasa if you like middle eastern food.Also, youll pay for parking. The lot next door is $40 a day with fees for leaving and coming back. They do have a valet service for $39... I imagine the costs are pretty similar if you factor in the tips, though we havent tried it. It looks pretty convenient. Make sure to factor parking into your per night charges.Well definitely stay here again.
The Arcade is awesome, witnessed a wedding reception live there. So beautiful edifice and remarkable features around.
Beautiful hotel with extremely nice staff. Walking distance to the Rock and Roll Hall of Fame as well as tons of amazing restaurants.
Beautiful hotel , inside a national historical registry building ...
It was an incredibly beautiful building. I didn’t realize it was a hotel, but I still had a nice time. Great coffee shop there too!
Pretty landmark in downtown Cleveland. Worth a walkthrough if nothing for selfies in the gallery on a bright day.
Beautiful place. If you go to the Arcade plan to stop in at 216 Pizza for a bite. Delicious super thin crust pizza
Perfect place for locals to sell things. All self business can get a table and sell their items.
There are a few nice shops here but the Arcade itself could use a little help. There arent any places to sit, the bathrooms arent available to the public, and there are a lot of fruit flies. I recommend going in to just hit the shops and then get back out into the city.
The inside was really nice looking, but otherwise a pretty pointless building. We came here twice this past weekend. Once it was closed due to a private event (graduation or prom I guess) and the other time it was open but none of the 2 businesses inside were open. (Theres more than 2 businesses in there, but its like a state farm office, and then some small food shops)
It is beautiful in its structure rest there are Barbarshops, restaurant, gift shop l, yoga center, Chiropractor, US Post and other offices.
Absolutely gorgeous. So beautiful. Great shopping. Must be amazing at Christmas
Located inside Hyatt a beautiful hall way, a lot different shops
Nice area, a few different resturants located here. Plus a USPS center.
Nice spot to visit. Lot of businesses were closed.
Dinner was delish! I had as an appetizer the Caesar salad and for the main course Filet Mignon and sweet potato fries# Yum😋 I want some more! Great food! Great service! Great company I was in. Wonderful ambiance! I had not been there for years. It is just as I remembered it. Awesome place to be in Downtown Cleveland, Ohio!
Not what you would expect for a shopping center.. its mostly for pictures as it is a historical site
Loved this hotel. Exceptional service all around. Enjoyed my stay. Only downfall is parking which should be expected when in any city downtown. I recommend.
Interesting shops in a beautiful classic building. Jack Flaps had the best sausage Ive ever eaten.
Very pretty inside, especially during the holidays. Not many shops open and not a lot to do though unless you’re going to a special event.
Not really what I was expecting but the interior is beautiful. I thought it was going to be a mall but its more like an event space. There are a few shops but we went on a Sunday and everything was closed. Looked like they were setting up for a wedding.
Depressing reminder of how much lockdowns and restrictions have destroyed small businesses. Mostly closed and empty storefronts. Such a beautiful building in a great location almost entirely abandoned.
Omg this place was amazing. Words cant describe the feeling, the history, and how beautiful. I felt taken back in time to a simpler era.
It’s a nice time capsule feeling but that’s it. Five minutes tops
The staff was amazing. The services offered were outstanding. I woke up with morning sickness one morning and the front desk sent room service to me with hot tea and crackers without my asking. The price was definitely unbeatable for all the luxuries of being downtown and access to so many attractions. We will absolutely stay here again when we come into town.
Gorgeous building with some baroque architectural details
Short walk to Cavs or Indians games. Great Victorian architecture. Rooms feel very clean, well furnished, and modern. Staff is courteous and helpful.
Ive been away to long! This use to be the smoke shop back in the mid 80s when I went to West Technical. It made Me sad to it like this!
Great experience. Lovely architecture. They are very pet friendly.
The Arcade is an amazing display of shops and a few restaurants. Really takes you back in time to the splendor of bygone eras. However, much of the place was empty, and the few businesses that were there, most open quite late on the day.
An integral part of the Hyatt Regency. Beautiful architecture.
It was a great place to spend a night on out way to Canada :)
Sad to see so few people and empty shops. Lovely architecture, place. Hope it will get back on track
It seems like nothing is ever open here but the place as a whole is fun to visit. Very pretty, especially during Christmastime
Really cool old mall. Look for pizza 216 or rising star coffee.
Nice hotel bit when I arrived an hour late for check in my room still wasnt ready. I waited 30 minutes for my to get ready. Once in the room to shower the hot water wasnt working. It was a bad start to our anniversary but I made the best of it.
This beautiful building is a treasure. I would love to stay in the hotel just to spend more time here. There are also several restaurants and a chocolate bar in the building.
I was very disappointed with this facility. Our room was musty. The towels were scratchy/rough. Asked for room service, which they advertised, was not available had to pickup my own food. The cost I paid doesnt match the service I received. The housekeeping staff was pathetic. Find some other place if youre in that vity.
This building is absolutely gorgeous! This would be a fantastic location to have an event, whether that be a fundraiser, a birthday party, a wedding, a retirement party etc. The hotel is gorgeous and is has so many shops near by as well as great restaurants. (The Chocolate Bar, The Corner Alley, Cleveland Clothing Co., The House of Blues, a BBQ place etc. We loved walking through and seeing the amazing structure!
Beautiful space for a wonderful wedding!
Nothing as in shopping but great souvenirs and nice tee shirts of Cleveland browns
This is a very nice shopping area conveniently located in downtown Cleveland. This building has very nice architecture, and you can experience the buildings large glass roof, which lets natural sunlight flood the building. This building is also home to a Hyatt Hotel, which is quite nice. When I went here, the shopping area was closed off due to a wedding being there, so I cant comment on the matter of the stores in the building.
One of the oldest malls in America! It was built in 1890...such beautiful architecture, and grandure, really breath taking honestly. Not many shops and now belongs to Hyatt hotel. But is a must see!!!
It is just a beautiful place with nothing to do unfortunately
Absolutely beautiful place, but the only restaurants opened was the pizza place and the chocolate bar. All the businesses in there looked closed or empty and the only place to visit was the spa. Really wish there were more shops opened. We stayed Saturday night into Sunday it was a shame for a beautiful place that it was pretty much empty.
Deff worth the money.....very vary clean and great service!!!! Ty again arcade! Best B-day wedding anniversary ever!
Nice stores to shop at, or just a nice place to walk through because its so pretty inside, especially around the holidays.
Nice crowd and clean safe place to shop...Highly recommended
Gorgeous architecture. Not really a retail location any more. Part of a hotel.
The amazing building! It’s the first indoor shopping mall in U.S.
Great hotel, right in the middle of all the action. Close to the stadium, casino, the federal reserve, and this alley way where you can get some good food.
Went and grabbed some pizza @ 216pizza which me and my son really enjoyed. Bought a $10 ice cream sandwich next door which was ok, but definitely not worth it. Im sure The Arcade has seen better days, but there just isnt much going on there at this time.
Total reviews rating 4.3
199 Reviews for The Arcade 2023:
Review №1
2022-06-08Such an amazing, incredible place. The main Arcade is a little deserted, not a lot of open shops. However, theres a USPS location located on the ground floor. But the Arcade on Fifth/Sixth is filled with cute little shops. Come here and be in awe of all the history and stories this place has. Word is, even Thomas Edison once owned a shop in the Arcade.
Review №2
2021-12-28Very classy and upscale hotel and indoor shopping venue. When we went there there was someone planning a wedding there so that my be something they do there as well. Looks like a older elegant train station feel to it.
Review №3
2022-05-08My daughter and I stayed in a room at The Arcade. When we walked into the main area we were in awe. So beautiful. Our room was very nice. It was a bit more modern than what the lobby/arcade area looks like. There was a wedding party getting photos in the main area so we weren’t able to walk around too much. If you are ever in downtown Cleveland you need to just walk through this area. It is truly stunning.
Review №4
2022-04-16Amazing architectural structure. When people are not present the silence creates an awesome atmoshere! Cozy bars and restaurants offer a variery of options to stay in and enjoy the view.
Review №5
2021-11-15Beautiful hotel downtown Cleveland. Convenient for any sporting event or concert. Just a few blocks away from the rock and roll hall of fame.A wedding was going on while we were checking in, looked really nice.Beds comfortable, nice shower and bathroom.**** parking is $40 a day valet only. You really just have to park in the street in front of the hotel the have the valet come to you.
Review №6
2022-01-17Very cool example of late 19th century Victorian architecture and one of the first indoor shopping centers. Beautifully restored and listed on the national register of historic places
Review №7
2022-02-21The hotel here was amazing. Room overlooked the Arcade and there was a wedding going on. Only negatives are that parking is expensive and the parking garage is not connected to the Arcade. Also any noise at all from people walking through the arcade echoes so loud in the rooms. A family with little kids walked through at like 6am loud as can be and woke me up.
Review №8
2022-05-25Beautiful architecture! Not many stores open when we visited on a Monday. Really cool to take photographs though.
Review №9
2021-12-11I have always wanted to spend a night in the Arcade (a Hyatt Regency Hotel) and it was very nice. The rooms have been updated nicely; beds are very comfortable, bathrooms are well appointed including make-up mirror and hair dryers and the room also has a small refrigerator and pod coffee machine. The 1899 Restaurant is very nice too, food selection is adequate but very good. We ate at the bar because the restaurant was rented out for a private party.
Review №10
2022-06-06Went in to see what the place was...its a hotel and venue with amazing structural details. Great place for a stay or event... beautiful.