Taylor Automotive Family in Toledo

Review №1

2021-05-05

I purchased a brand new vehicle and they put the VIN number to a different car on all my paperwork. This led me to insuring someone else’s car while I drove around unknowingly with NO insurance and fictitious tags. They also set up my Bluelink account with the wrong VIN # so the app to the service of remote starting the car don’t work either. I’ve reached out for 3 months now.... I’m done dealing with the dealership staff. I WANT TO TALK TO STEVE He is well aware and has been for over a month that I want to talk to him for resolution and possible customer recovery... but he won’t reach out to me. HORRIBLE CUSTOMER SERVICE AND THEY ARE IN THE WRONG!!

Review №2

2019-04-30

The service department staff is awesome! I had A/C issue with my 2019 Jetta. I took my vehicle 2 months after purchasing the vehicle last summer to a VW dealership close to my home last summer and was told I had no issues .As summer is approaching, I decided to take the vehicle to Taylor VW and sure enough I had no A/C! Phil Price took good care of me and told me I had a warranty issue with the A/C and gave me a loaner for a day. He and his staff treated me with great professionalism and awesome customer service. Thank you so much and thank you Mr. Taylor for telling me about Mr. Price!

Review №3

2019-09-06

Id give 6 stars if I could. JJ was awesome, he bent over backwards to get me 2 brands new cars at a great price. He even delivered the second to my home because my wife was stuck at home with sick kids. Took longer than I planned but the whole staff kept me engaged and entertained the entire time. I didnt realise how long it took until I looked at the clock on my (fancy new) display. Most enjoyable car buying experience Ive ever had.

Review №4

2019-10-29

My family and I had a wonderful time at the Trunk or Treat event that was held there! Even with the massive crowd I was able to speak to numerous employees and even was able to talk to Mhartez about my options when buying a car in the middle of the event! You will definitely not find service like that anywhere else, I will definitely be back!

Review №5

2019-09-06

When my husband called and said he bought 2 cars I was a bit upset, but he did good and JJ got us a good deal. He even personally brought the paper work to me so I could sign, instead of asking me to come in! Talk about great service

Review №6

2018-08-24

If I could give Taylor Automotive countless stars, I would. Gilbert Hadden exceeded all my expectations! Gil and his assistant Macaela could not have been more customer centric. They answered all my questions, were fair in pricing, were responsive and helpful. The service, knowledge and care of this company is exceptional. I am over-the-top pleased with my experience and would recommend Talyor Automotive Family to everyone. You need to go here to buy or lease a vehicle!

Review №7

2018-03-20

Broke down right after purchase. Told to get a tow truck even though I just bought and was a block away from dealership.tried to return.. exchange..get it fixed etc.. nothing has happened but numerous attempts for them to repair which only led to more problems and original issue is still there.was told by service advisor to wreck it since I had full coverage.maybe he was joking but maybe I wasnt.get the run around from anyone that is supposed to be higher up and shuffled around to other people.never again

Review №8

2021-06-03

I love merry Cadillac CT5. Working with Singh at Taylor made the process of buying a new car very easy and smooth.

Review №9

2018-03-06

After looking for cars i found the taylor auto family. they helped me finda car i want and walked me through the process. Toledo Vapors leaving a bad review from their business page is LAME AF. Vague review sounds like you wanted something you cant have

Review №10

2021-05-20

Constant phone and text harassment until I threatened to contact my attorney. This company/sales jockeys cant take no for an answer. Very cocky, very pushy and a bunch of LIARS