Delivery
Yes
Taco Bell in Canal Winchester
Categories
Location on the map
Canal Winchester, Franklin County, Ohio, US
Service options
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Highlights
Fast service
Yes
Popular for
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Coffee
Yes
Kids' menu
Yes
Late-night food
Yes
Quick bite
Yes
Salad bar
Yes
Vegetarian options
Yes
Dining options
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Dessert
Yes
Seating
Yes
Amenities
Gender-neutral toilets
Yes
Good for kids
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Family friendly
Yes
Groups
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 614-833-5183
Site: https://locations.tacobell.com/o...
Site: https://locations.tacobell.com/o...
Opening hours
- Monday:7AM–2AM
- Tuesday:7AM–2AM
- Wednesday:7AM–2AM
- Thursday:7AM–2AM
- Friday:7AM–3AM
- Saturday:7AM–3AM
- Sunday:7AM–2AM
Taco Bell in other cities:
Comments (199)
Never had to much of a problem here other than a LOOOOING like. Not their fault. People just dont want to work.
This Taco Bell is notorious for running out of basic ingredients before the day is through! My orders are rarely correct!
Got a snack after work. My cheesy rollups were less than cheesy. Literally, maybe a punch of cheese on them. It cant really be that difficult. Definitely wont be coming back anytime soon
Service is slow. One car at a time. Place order, pay get food. Then they take the next order.
My new obsession is their Chipotle Ranch grilled chicken burrito!! Its so delicious 😋
We made an online order for inside pickup to find all the doors locked. We had to wait in the drive through that wrapped around the parking lot. If you can’t mobile to save time, then this should not be an option on the app. If you don’t provide this service then be honest and don’t offer the service on your app. It’s dishonest and misleading.
This taco bell is by far the worst as far as cheating you out of food,they skim you on meat,cheese,etc, unfortunately I live close but I try to get taco bell at any other locations and heat up at the house, they are that bad and have been for years. Crazy how consistent they are at it!
Long line in drive in but worth the wait. So good and I even bought something sweet to my hubby lol. Super nice guy at the window.Even under a mask I could tell he was smiling. That is hard to see when you cant see their smile. Thank you for feeling me good vegan food. Love the black beans
The lines are always so long because they wait to take people’s orders so they can have fake numbers and show fast times for time at the window! You wait 15 minutes to order and then get your food fast. If you pull up to the window too quick and there is no one directly behind you they’ll offer you a 10% discount to back up and reset their clock. I can get behind wanting to perform well but NOT BY CHEATING. I have zero respect for any management team that thinks this is ok. I have personally been asked 3 times so I know this to be 100% accurate. Food is usually ok but the cheese is rarely fully melted In quesadillas or chili cheese burritos. Likely due to the rushing trying to get people out of there.
We waited almost 32 minutes in the drive thru to get to the order speaker, and then was told to wait a second and look at the menu. The person did not get back to us for another additional 7 minutes. It took forever to order and then the order was wrong. This is the slowest taco bell that Ive ever been to they act almost as if there is a gas leak in the building most of them are walking around looking Dazed and Confused. But on the other hand the food was half-decent could have been warmer though. The owner of this location should definitely look into revamping the entire crew.
It was a cloudy Sunday afternoon in February when I was with my family on the way home from a trip to North Carolina. It had been about 7 hours in the car and I was sick of driving. When I heard the rumble of my hungry stomach, I knew it would be a good time to eat and take a break from driving. I took the nearest exit and saw the Taco Bell sign in the distance. “I love Taco Bell” I said aloud and my family agreed. I will give credit to the workers for being being nice people but that is the ONLY credit they are getting from me. The first red flag was the lack of straws. I wondered what went through the employees mind when they saw the 4 drinks we ordered and then placed 3 straws in the bag. This error is extremely unacceptable because it inconvenienced my family greatly. If that was the only problem I wouldn’t be leaving this review. However, it’s not the only horrific thing I endured. The second was the absolute disregard that they put into making my cheesy quesadilla. The cheese was not melted and fell out when I opened the bag. I could barely eat a bite without making a mess and gagging. As someone who eats Taco Bell at least once a week, I can confidently say that this is the worst quesadilla I’ve tasted. I don’t even want to talk about the taco because it was even worse quality than the quesadilla. Additionally, my chipotle chicken melt was embarrassingly awful. Whoever made it should be ashamed of what they put me through. Finally, the freezes. They were super liquidy and I felt sick after consuming them. I am a Taco Bell slushy connoisseur so this was the worst pain I felt in the entire meal. Anyways, Taco Bell as a whole is usually good but this branch was an embarrassment to the company. I hope that in the future service will improve so that others don’t have to feel what I did on this unlucky day.
Took home 2 naked chicken chalupa s. They were both so tough it was like eatating a rubber tire fire hot. 🔥 It would have been nice to be able to eat them. Besides they are fire hot and no one told me that I needed a fire extinguisher to eat them if that was even possible. I think I will use them to put soles on a pair of old shoes. That is all they are good for.
Best breakfast options for a fast food place
The Drive Thru was crazy busy at 9pm on Wednesday! Food quality was there but waited almost 30 minutes for order I placed online. I would recommend hiring more employees to expedite the process considering the circumstances to where you cant have an open lobby.
Got my order perfect, super fast, during the lunch rush. And the service was incredibly polite, just what I needed after a rough morning. Great experience.
Meh. Ordered through the drive thru. Tryed to count my items to insure it was complete. Taco wrappers BARELY held on to the tacos with minimal handling. Not happy with having 1/2 of my hard shells broken upon eating. Window servers are fine, but the prep staff needs to be more conscience regarding proper food handling.
Half the time the orders are wrong. In fact I was just there and the poor girl was running back and forth from the front counter to the drive thru and not only was my order wrong but others before me were wrong. It wasnt her fault, the others were yelling at her telling her what to do while she was waiting on everyone. She was the nicest person even though she was stressed.
Good food can be slow at times but always polite and offer a complimentary drink or similar when having a longer than usual wait time. They also are the only Taco Bell that marks the outside of the special order tacos so you dont have to search through 20 tacos to find the 3 with no lettuce
We eat here regularly and honestly if there was another Taco Bell close to the same distance we would go to that restaurant. The food isnt consistent. Sometimes the portions are generous and the food is good. Other times the food is barely wrapped and tossed in the bag and youre lucky if you get the entire order. ALWAYS check your order before you pull away.
My food is always nice and hot and I haven’t experienced a mistake thus far!
The staff is excellent and I never had any major issues but the Taco Bell itself looks like it hasnt been updated since 1992.
Over 30 min wait in drive thru with only 1 car ahead of me. Cash only. No frozen drinks. None of my taco supremes had the tomato or sour cream. Didnt get half of my food and what I did get was completely wrong
In line right now writing this review. Ive been waiting here for 30 minutes for a simple order. I would have walked out, but theyve already charged my card. There are plenty of people inside, but they are all slow, inexperienced, and dont care. Management needs to do some re staffing as the people they have here are not putting in the effort for their wages. Im not the only one waiting but they are by no means packed. If whoever owns this wants to make money, I would suggest being able to have a higher customer turnover rate. There have been at least 15 orders walk out the door because of the long wait time. Even though its closest to my house and conveniently located for me, I will not be back. Sadly, this is not the first time this has happened.
Ill definitely visit there again, unfortunately Im still in the restroom from the last time I ate there. This particular location gives toilet paper instead of napkins, so thats cool. Dont bother asking what the taco meat is made of, the answers are so broad in range that youll never make any sense of it.
Weve been going to this Taco Bell for three years. It used to be really great -- good service, good food, and good portions. In the last year this store has suffered a radical decline in all three. We generally wait 20+ minutes in line before we are handed our order, which is often incorrect, light on fillings, and dry/old. Ive contacted Taco Bell corporate multiple times with no response or improvement. It actually seems to be getting worse. Sad.
Food is good. Usually pretty fast. Some workers are super nice and helpful others act like they hate their job and dont wanna be there and they let ya know it.
I have no words to describe my appreciation for Taco Bell open late at night. It helped find something to eat before going to bed at a place that is not my home.
Wonderful experience and a lasting impression.Yesterday, I had forgotten my wallet and was trying to use Android Pay to pay for my meal. For some unknown reason, either my phone wasnt working or the card reader wasnt working.I was so embarrassed that I had made these good people prepare my food and I couldnt pay. I tried to tell them to cancel my order, but a nice woman, I would presume the manager, told me not to worry about it, my meal (which cost $3 and change) was on the house.I felt so valued as a customer and that was a great gesture. I will be coming back often. Thank you so much!
We were passing through and went inside to order. It was a little bit of a wait but thats because they were super busy. The manager was handing out the food and talking to everyone to make sure they got everything. I was very happy with the service. Our order was perfect which many know is not always the case. Our wait was less than 10 minutes and for lunch time I was impressed. The store was clean and so were the restrooms.
We just moved into the neighborhood n I will say by far this has been the best taco bell Ive ever been to. Normally I always stop to check my food to make sure its right but with this taco bell I never have to. Perfect everytime!!
This Taco Bell is one of the best I’ve been too. My order is always correct and they always give fast and friendly service.
Ive been coming here for years and have never once had a problem. Service is always really good and the quality is on points. I highly recommend this location. I highly do not recommend the Burger King across the streets as their quality of food and service has been declining for the last two years.
This one is hit or miss on speed of processing orders. Today they were accurate and moderately fast. Sometimes though you could be waiting 30 minutes if you are inside. Look at the lines in the drive through and the line inside before committing yourself to ordering.
Literally the worst taco bell I have ever been to. Bathroom was DISGUSTING. Smelled like cigarettes, beer bottles in the trash. One employee had a hickey. Another employee was on her cell phone. Got our order wrong and was very sloppily put together. Tables and floors were dirty. Fake dusty flowers everywhere wasnt doing it any favors either. Needs a remodel and better staff!
Food was fine, typical taco Bell food. However the restaurant was older, very worn seats with old food caked on and faded away. No one was cleaning the tables, I had to clean one for my kids and I to eat in. Definitely one of the most worn and unclean facilities Ive been to.
When I first walked in I felt uncomfortable. The inside was dead and very dirty. I dont understand how the dinning room can be so nasty with no one inside. The guy who took our order was zoned out and looked lost. It took 25 minutes to get 4 tacos. Dont recommend going to this taco Bell in canal Winchester.
This was the worst Taco Bell I have been to. We jumped off the highway to get a quick bite. We went inside to order. First off the lobby was freezing cold my husband said he saw thermostat on the wall that said 65°. Next the wait was ridiculous for our food (at least 20 min). But what really ticked me off were the workers. All the girls in the back were talking LOUDLY while making the food.....Complaining about other coworkers, or their personal lives. Our cashier was extremely rude and I witnessed her yelling at a coworker for not bringing her correct change after he had ran an errand for her on his break. It was while she was standing at her register and a customer was waiting to order. Ridiculous! Date of service was 1-30-18 @ about 5:00 p.m.
If you have an hour to spare then this is the place for you. We waited in line for 16 minutes (6 cars ahead of us) which we totally understood. Then once we got to the window this guy told us Gimme a minute, I need to put you on hold. (Because apparently the cashiers are now customer service reps too) then after waiting someone else got on the microphone to inform us that if we wanted anything for lunch it would be at least 15 minutes before we were served. We said no thanks, of course, then she said some workers called off, and as we were driving off noticed six cars in the drive thru line and felt bad for them. Terrible experience. If you cant serve customers shut down or hire more responsible workers who dont all call off on the same day. Its called fast food for a reason.
Food was great. I had to ask them multiple times for no sour cream on 1 order.. they kept taking it off every order. But eventually after getting to the window and talking to another worker they got it right
A waste of money. I have never written a bad review. I usually just brush things off: but when spending $25 on food and ALL of it was extremely poor quality you can get a little mad. No my day wasnt bad, and noIm not a bitter person. This was truly horrible. Soda was flat, the potato grillers had 5 potatoes and cheese sauce. Im not kidding. My food was stone cold in the 5 min drive we had home. They gave us the wrong meal. This review is meant for the store, you need to improve. This isnt the first time we had poor food, but it is the worst.10/9/2017 5:30 pm
If you choose to get food from this store do your self a favor and buy a bottle of taco bell hot sauce for home. This place will ask you two times if you want it and then still not put it in. On top of that my tacos were soggy for some reason. Place is a joke.
Food was fine but the service was incredibly slow. The bathrooms were absolutely disgusting. I think a seedy middle of no where gas station bathroom would be cleaner and better maintained than this one. If you havent cleaned the bathroom in weeks (as it appeared) Id hate to see the cleanliness where the food is prepared.
Perfect if you want to wait longer in a drive thru than if youd gone across the street to ooharleys, waited to be seated on a Friday night, and ordered a steak well done.Also good if you dont know what you want to eat, because chances are they wont get your order right anyway. Its a great way to gamble with friends.
Been on the road since 6am and thought wed get a quick bite.......WRONG!!! placed our order....waited....waited.....person behind us got their good so we questioned whete our order was. The guts preparing the food asked what name is it under? I said, Tom ...he replied with...Doug? Haley? No!! Tom!!! Takes my receipt to make my order and still makes it wrong!! The male manager was helping him get the order correct, while the female manager complained about a female employee who was on break! Finally got our food after a 20 minute wait! My enchirto came...wrong. I order a beef one, but got a beans and rice one! I ate it cause I didnt want to wait any longer....still have a 3 hour drive ahead! Oh yea, had to ask someone to come out and wipe our table too!!
Poor service. Very slow workers and service. Sat in the drive thru line for 25 minutes and I was only the 3rd car back in the line from the window. Food was incorrect. Very poor customer service skills. The gentleman taking my order was very rude and forgot to give my card back, I had to ask. Not coming here on lunch breaks any more. Didn’t have time to eat after the ridiculous wait.
Multiple visits now my ffod has been made incorrectly. Tonights fiasco was a 12 of cinnabons with no cinnamon or sugar on them... ?!? They said it was recalled... but the same cinnamon was on the cinnamon twists in the 5 dollar box and I was told they are a separate product?!?!The two boxes we ordered were triple double crunchwraps... the pics show differently... singles!The manager on duty rushed me off the phone and I called the corporate office. I worked here 10 years ago and we had great reviews. I was a manager on 3rd shift. This location is horrible for getting your order correct. Nearly every visit theres been issues...Save yourself and drive to the next t. Bell in reynoldsburg or lancaster... lol seriously
I dont know how this place is still open. The last two times Ive gone there Ive waited more that 30 mins for my order. Ive also seen employees go out to a car and smoke and come right back in. The place is a mess as well. I know going in that Im ordering Taco Bell and I shouldnt expect 5 star service, but it seriously looks and smells like animals broke in there. I wish I was just embellishing this review, but this is one of the worst places in Columbus to get food.
No effort from staff. 20 minute wait for food that was wrong and tasted stale. They didnt even have straws. The place was a mess and the bathroom was disgusting. My three year old daughter even noticed how dirty it was. There are plenty of other options. Avoid this place. Wish we would have.
Taco Bell is my favorite food, but this restaurant tried my patience. Most TBells are pretty much the same more or less in my opinion. This restaurant stood out as poor. I experienced uncourteous staff an unclean eating area and mistakes in the food. Do yourself a favor and skip Taco Bell in favor of a different one while traveling out and about
Customer service was good. The young man that took my order was very customer service friendly and everything was correct with my order. I like when the person is respectful and take out to ensure what was placed in the bag is accurate. Thank you.
Do not expect your order to be correct. Of the 6 items we purchased as a carry out order only one item was prepared correctly. I would suggest avoiding this restaurant unless you like bringing home a Mexican fast food grab bag.
Came here and got stuck waiting in the drive thru lane for almost half an hour to an hour. Half the employees were outside talking to friends, shift manager comes outside to collect a few of them but minutes later they end up outside again. Ended up leaving with no food, what a horrible place.
There should really be an option for negative stars. I placed an online order with this location on Friday 05/04. All seemed to go well, the order went through and I received the following email which also includes a confirmation number which I did not add to this but I do still have, advising when it would be ready for pick up:PICK UP YOUR ORDERIN-STOREReady at Fri,6:22 pmat 6075 Gender Road,Canal Winchester, Ohio 43110Just head to the pickup counterand well call your name.Track Your OrderI sent my daughter to pick up the order as I am unable to do it myself,and about 5 minutes after she left I received the following email:Sad TacoOOPS!WELL TAKE CARE OF YOU IN THE RESTAURANT.Sorry–there was a problem with your order!Come inside, tell us your name at the register,and well get your order ready.Once my daughter arrived at the location they made her re-place the order and recharged my card saying that the first order did not go through. However it did go through. I checked the banks website as I was on the phone with my daughter as she was at the restaurant. The person who waited on her said the charge would just show up as pending and would be removed once the bank updated their records. Since it was Friday evening and the bank was closed I went ahead and gave them the benefit of the doubt with the pending charge. We had no choice but to replace the order which I recited word for word right from the original confirmation email. Clearly even though I recited the correct original order to my daughter who relayed it to the person at the store, they still got it wrong because it was less than the original price by several dollars. In the end they gave us plain tacos instead of taco supremes and completely took off the cinnamon twists. And now that it is Tuesday morning and the bank has finally reconciled all transactions from the weekend I was charged twice.I am not happy, to say the least. I have chalked this up to an expensive lesson learned and I will not order from this location again and I would warn anyone to refrain from ordering online with them at all. Clearly this location needs to hire professional people who can proficiently work with data, in order to make online ordering work. Be warned if you try to use this service here. They will charge you twice and mess up your order in the process.Since the person working that night was so set on not applying a credit for the first transaction I have decided to write the Ohio Attorney General and send copies of the both emails and a copy of the charges on my bank card statement. This company should not be allowed to treat people this way. Its like they are blatantly embezzling money straight from the customers right before their eyes.Be warned if you try to purchase anything online with TACO BELL. They will literally send you through the ringer.
Our team at Winchester Reviews have had many experiences at this Taco Bell location. We have found these experiences to be far from perfect, yet somehow we keep coming back. Yes, the service is horrible, and so is the health quality of the food. Despite this, as long as my flimsy tortilla shell filled with mystery meat tastes good, you can bet Ill be back.
Almost always unprofessional when we go to this taco bell. Went last night pulled behind another car in drive 30 min before they close they served the people in front of us then swith ed the drive thru to closed. We waited to ask them why and he seen us in line and handed the people their food in front of us and locked the window and disappeared so he didnt have to talk to us. Extremely rude and unprofessional. Planning to call the manager today.
This had to be the most disgusting Taco Bell I have ever been in. There were no less than 5 roaches on the floor. Not surprising since the floor was covered with food, every table looks like it was wiped with used napkins, the kitchen floor looked even worse, not to mention it looked like this place hadnt been cleaned for days! This place needs to be and will be reported to the health department. Should be ashamed to be open!
They forgot our Baja Blast Freeze. This Taco Bell always finds a way to mess up your order.
This Taco Bell is always ridiculous. Tonight was no exception. Stopped in to get a snack before dinner. The drive thru was backed up so my husband went inside. There was only 1 customer ahead of him inside. We waited over 30 mins to get 4 spicy potato soft tacos and a cheesy bean & rice burrito. About 15 minutes after my husband had placed the order they told him they were out of rice and if he wanted beef or something on it..? Even though it is clearly a vegetarian option.. So we decided to just have an extra taco instead. We also ordered 2 sides of the chipotle sauce that comes on the tacos. Several minutes later, got the order, went out and checked everything. They had given us jalapeno sauce that comes on the burrito we couldnt get and sliced jalapenos....? He went back in to try to get chipotle sauce, received 2 more jalapeno sauces as he was told they were out of the other sauce... But there is chipotle sauce on the tacos and why would you give out a different sauce that does not go on the items we received... We dont think there was a manager there. But there were at least 4 people there and 4 more showing up for shift change that couldnt clock in without a manager. A possibly new person who didnt know how to take the orders he took going on smoke break while the place was packed. And a guy sweeping up nothing on the floor. And when we got home, the potatoes on the tacos were as hard as rocks and inedible. I will be contacting corporate about this horrible experience and every one before that.
Longest wait times I have ever encountered at a Taco Bell. Iv spent 45 mins stuck in the drive through on a few occasions . 45 mins wait just to get the wrong order or half of the right order. Don’t waste your time at this location. I’d give it zero stars if I could.
Worst service ever...screwed up our order not once but twice, then we asked for our money back and she was only going to refund half of the money, until we persisted, AMD her excuse was it wasnt her store, even though she was wearing a managers shirt. Needless to say...we wont be back to this particular location. Do love me some nacho fries though!!
Sunday, July 30th at 9:40om we ordered a few tacos. There were 3 cars in front of us. It is now 10:08 and we still have no food. We have never had to wait so long for a few tacos..
No one was in line except me & no one in the drive thru but it took a while to get my order to go. Then, I had to get my own soda & the drink station was filthy. The condiment station was filthy too. They hadnt been cleaned & there was dried soda pop & food crumbs all over every counter & floor. The food has always been hot, with quite a bit of toppings but now that Ive went inside, Im not sure Ill ever eat here again. If it looks this bad where I can see it, how horribly filthy is the back where we cant see?!? It was pretty gross
Had to wait 20 minutes for 5 tacos and 2 freezes. Only had 3 people working a d one of them was on the phone the entire time I was there. The kitchen was disgusting dirty, food all over the floor. I definitely dont recommend this place..... Please stop going to this place.
Absolutely horrible. The amount of food that they put in some of these items when you pay for extra is really not even worth the time a waiting in line or leaving a review I give them 0 stars but I cant
Stopped in this morning for breakfast. Three of us got hashbrowns skillet bowls with potatoes and pico to Gallo and crunch wraps. All of the potatoes were rotten, the pink go to Gile was clearly not edible anymore and taste like poison. All the hashbrowns were rockhard. We called to get a refund for our food because two out of the three of us were throwing up from it, and were told that we needed to bring the food back into the restaurant so they could look at it. We drove all the way back to the restaurant, show them the food, Only to be told by a manager that not only were we not getting a refund but she would not give us corporate number, only took my number and said that they would call me and to save the food that made us sick so that they could look at it again. We have a problem every single time we come to this Taco Bell, they’re dirty, they have terrible customer service, the men in the drive-through will cat call you and tell you to smile, do not ever go here.
Hadnt been to this taco Bell in some time so I decided to try it out. Everything was made right and the drive thru employee could not have been any more pleasant and friendly. Overall very good.
This location really needs to hire more people. I went through the drive thru and an item was wrong so I went back in to get it fixed. They were so backed up. The guy up front was taking front orders and drive thru and passing out food in the drive thru. I had to wait over 30 minutes to get my one item fixed. They are very short handed.
Short wait for party pack but I asked for a medium Cherry Pepsi with little ice and they filled up 3/4 of the cup with ice and I got probably 3 good sips in before I was done with my drink. That seems like a big screw you to the customer.
This places is absolutely nasty. The bathroom in the ladies room is trashed and filled with flies (girlfriend has pictures). The kitchen looks like it hasn’t been cleaned in a month and the wait for two soft tacos was 8 mins.
Sign at the counter use the kiosk. So I used the kiosk. You cant get a receipt unless you give them your email or phone number. No thanks. The store was pretty filthy. Staff was friendly, outside of the manager. Would be nice if I had the option to order from a human.
Try a chili cheese burrito with extra cheese.aka chillito
This place is run down and not well maintained. Equipment like the soda machine is dirty looking. The restrooms are the same way and smell like a sewer! The only positive, management quickly fixes order issues, which happen to often.
Friendly staff, every one knows Taco Bell. Always a long wait in the drive thru. If your eating a quick car lunch its a struggle to find shade.
Fast friendly drive thru service for lunch!!! I see they are kind of out of the way of other stores and wondering if that’s hurting Them as it was really slow . Give them a try had a good fast meal !
Went to this location tonight and sat in the drive thru for close to 20 mins for a $5 box with 2 cars in front of me. Get my food home and there is hardly any meat on my tacos, no cheese and my one taco was completely broke along the bottom. Will not be returning to this location.
Worst drive thru ever. Waited 15 minutes and then received a burrito that had very hot sauce on it. Definitely not what I order. To top it off they dont answer their phone to fix the problem.
Late night craving after a long flight. This guy the spot with most everything else closed at 12:30am. The drive thru was fast and the food was hot. What more can you ask for.
This Taco Bell is typically very slow with service and the breakfast is even worst. Got a couple burritos and a couple flatbreads that had very little filling to them as if the people working were preparing the food on limited supplies.
Bad customer service especially at 1am don’t pay attention to how they make the order.. I asked for fiesta potatoes they gave me potatoes with just sour cream I thought cheese came on it as well?? I had to wait 10 mins for my order you’d think they would make it the correct way
So when I first approached the drive-thru there was No Breakfast Menu a lady from the inside had to come out and change the menu board so I could view the breakfast items and order, strike one! I ordered a Crunchwrap with steak and a grilled burrito with sausage. I go around to the 2nd window and pay, my order was done rather fast, which I appreciated it since I was just getting off of a 12 hour shift. Once I got home they got the breakfast burrito right but the Crunchwrap was also sausage when it should have been steak, strike two!! So I proceeded to look for a receipt to see if they charge me for steak and gave me sausage and also, so I could call and tell them about the mistake, no receipt strike three!!! I looked Taco Bells number up for that location and the phone just rings and rings and rings. Ive called 4 times and no one will pick up the phone I guess my order will never be fixed / replaced. Terrible customer service
Food is typical Taco Bell food but the store always forgets to put something I ordered in my bag. My orders are kind of large because I am ordering for 5 people, but that is just even more reason that nothing should be left out of the bag.
I got off the hwy here & stopped at this Taco Bell location while in route to a different city just passed canal Winchester. This was a very recent visit, happening only a few days ago. It was late on a Friday evening, approximately 11P-12A and as always, i have my 20 month old son with me, asleep in his seat in the back...oh, and i CANT exit the drive thru once I youre in it at this place.. or else I SO SO would have! But the traffic behind you blocks you in with those little walls to the side of you ea way for one, but for two you never used it.And it LITERALLY took TWENTY-SEVEN MINUTES JUST to get through the drive thru! All I ordered was 3 regular soft tacos and 1 fiesta potatoe (which is just a super tiny bowl containing a handful of diced, deep fried potatoes with very little nacho cheese sauce & sour cream onem).When I did finally make it to the pay/food window, I was truly floored that the guy STILL asked for money when he opened it! I figured for sure he was going to tell me that I could simply have the food in exchange for the *nearly 30 minute wait* I had just experienced...in THE DRIVE THRU! Lol! wth!?But wait, it gets better...Not only does the employee NOT offer to make what they had done right, he doesnt even open the window and offer ANY kind of explanation for what in the hell was going on in there in order for me to (at this point) now be a full 35 mins behind schedule on my trip...HE NEVER EVEN SAYS:😶IM SORRY FOR YOUR/THE WAIT.😮 😬😣😕😫😦.And the whole time, i just stayed polite & never said a word.Yeah, Id say this was probably the worst fast food experience Ive ever had.And girl, I didnt even eat the damn food. My tacos had got cold waiting on them.Go figure.So yeah, nver again will I attempt going near this Taco Hell.
Poor service! Took a good 15-20 mins to get our food. Then my burritos were super small and I also asked for sour cream.. got a little dab on the bottom of them.
Portion size in the meals were pretty skimpy and the food made us a little on the sick side. May not go back to Taco Bell.
Will not order food here again at night. Wait was long, staff unfriendly, food was disgusting. Ordered a chicken casadilla and they put an insane amount of greesy cheese all over it and their sauce which I specifically asked them not to do (mouth is on fire). Did not eat but 2 bites. Gross and rude staff.
So why does the Canal Winchester location suck so bad? Double checked times to make sure it was open, I work 3rd shift. I get there all lights were on sign said open and then someone’s car was parked in front of the drive through so I couldn’t go through. This is the 3rd time I’ve tried to go to this particular location to no avail. Not suRe about them but I wouldn’t be able To get away with that at work.
This is my second time ordering from this location and its the second time they messed up on the order; I ordered sweet tea and they gave me pepsi. I ordered loaded potato and told them specifically, NO MEAT or DAIRY because my GF is vegan, but guess what? The burrito was full of bacon! What if my GF was allergic to pork? It would be a worthy case to sue this place because someone didnt want to do their job and make a new burrito.
Ive rarely had any problems with my food order at this location. The food is always freshly made and hot. Prices are very reasonable as well, and the drive thru is usually fast.
Do not come here I have to take a 5-layer burrito back 3 times because the employees do not know what no sour cream means. (Update) As I stand here for another 10 minutes as my 4th 5-layer is wrong a customer got tired of the wait amd left to go to chipotle and a heavyset employee started to yell and cuss at the top of his lungs about that customer, WISH I COULD RATE NEGATIVE STARS
I always have a great experience with this drive thru, but this particular location is in desperate need of a makeover.
I spent 40 minutes in a line full of cars there was only two people working at the Taco Bell and we ordered nachos did not get nachos we ordered two soft shells got three soft cells that we expected warm or hot food and got cold food.
Very very slow. Ordered and sat in line for a very long time before leaving. Wasnt just one car; each car ahead of me was delayed several minutes at the pick up window.
Its taco bellWhat do you expect
Slowest drive thru. Every other time our order is wrong. When we go back to get it corrected, the employees are always complaining about everything in front of customers. Floor near pop machine is always filthy.
I know Ive been there once before late at night and there was only a few people and they did their best. But I just went today and they were fully staffed and got our very large order very quickly and had great service.
Ordered tonight at 6:12pm, got food inside to go for family dinner. Got food at 6:42pm. Why? Let me tell you...I saw a guy talking to a couple applicants and not helping customers. Walking outside 2 times while I was there my 30min. Manager comes to give a guy a refund because he was done waiting. She was listening to her phone music in her pocket, with the (hollow don’t care face) giving him a refund. Drive through person average 6-10min a car, keeps having cell phone ring in her rear pocket clicking to send to vm. I have been here before and it’s not the best but man this was the worst out of the 10-15 times coming here. Guy working on food orders keep asking talking to application people guy for help. One star and “Taco Hell” award! Will not be back to this location.
Little upset one chalupa Shell was old it crumbled eating it wasnt fresh. Other one was Good
Hey Taco Bell, your aim could be better.
Long wait in line over 16 minutes. Taco fries were soggy in wimpy. Food was prepared poorly. Got the taco fries box the only thing that was good was the taco.
Came in and stood at the counter. Nobody was in line in the dribe thru or inside. The satff was standing around just looking at me like i wasnt even there. This store has gone down hill since the change in management. Ive been a long time customer and probably wont come back unless things change.
Ive been sitting in line at the drive through for 47 minutes. Got to the window and they were out of something we ordered and a refund wasnt an option so we had to get something we didnt really want to replace it just to get out of there. Then we asked for our receipt and they couldnt find it. Very disappointed.
Nice drive thru people food is good and we got the food fast as well
I waited about 15 minutes in the drive thru just so that they could tell me they dont have nacho fries. Maybe dont plaster them all over your menu and windows if you arent going to have them.
Very rude 06/06/2022 at 9:24pm
Not taking the mask mandate seriously. The girl that handed me my food at the drive thru had her mask under her chin. Cant follow basic public safety procedures.
The wait is too long. Please read the comments of everyone. Fast food is not waiting in line for a half hour. You obviously have people who wAnt to eat here. Maybe hire more staff.
Nicest folks in Columbus work here and the food is great.I would here every day if my wife would let me.(eat here).
Well. The employees treated us like total garbage. I hope for improvement in customer service this store needs training BAD. JUST BE NICE AND ACT LIKE YOU CARE? Even if you don’t lol
They have left stuff off the order a couple of times, late night stops are painfully slow but not a terrible place. Seems clean and employees are nice.
Im sitting here. Been sitting here for 15 minutes waiting on my order. DO NOT COME HERE IF YOU EXPECT PROMPT SERVICE. Many employees are just standing around doing nothing or moving as slowly as possible.
Drive thru always send packed anymore. Not enough workers to get through they say
Good service at this store. Typical Taco Bell food!
For some reason they only do one car at a time in the drive thru!!! You sit at the speaker for 10min if not longer while they tend to ONE car at the window. It has been like this for months and it is ridiculous!!!!!
Drive through is unbelievably slow... then you finally get to the speaker and they tell you to take a minute to look at the menu and won’t take your order.
Its a Taco Bell. Sometimes you get extra food. Other times they miss an item. They did a good job last time I was in.
Terrible service and after waiting for our food for almost 15-20 minutes we get home and its all poorly made. My doubledilla is literally less than half of a regular order and her Mexican pizza was smeared across the inside of the box.
Don’t even deserve one star. I waited in line for over 30 mins at 12 at night and finally got my cinnamon twist and a mtn dew. 4 cinnamon twists. 4️⃣. What kinda service
Dirtiest Taco Bell Ive ever been to. It looked like it hadnt been cleaned in months. (9:30 a.m. on 7/7/19)
Terrible experience. They either get your order wrong and/or you wait for 20 minutes or more and then they give you your order....which will then be wrong. This has got to be the worst Taco Bell in the Columbus, Ohio, area. Go somewhere else
Generally a bad attitude from employees. The food was put together sloppily and wasn’t the best. Definitely not some place I intend on giving my business again.
Was waiting at the speaker for several minutes to just take our order. Didnt put much chicken on our chicken quesadilla as well.
Long wait time, the staff always looks bothered by your presence, the food is almost always smashed. Still not as bad as the Canal Winchester Burger King...
Restaurant was dirty, the food was barely warm and the staff didnt seem to care about helping us - one girl was on her phone while ringing customers at the register. This Taco Bell needs serious help.
It was okay the food wasnt that great I was not pleased with the Nacho Bell Grande I had it to go and in the Box it was more chips than anything else
Accidentally showed up close to closing, and they were still very nice about it. Other than that, about what you can expect from a taco bell. This one happens to be in a decent area.
I think my order has been wrong everytime Ive gone to this location. But the staff is usually nice.
Went through the drive threw and the wait time was ridiculously long. Will NEVER recommend this location to anyone whos trying to get a quick bite.
Wish I could rate this higher but this is the slowest fast food restaurant around. Workers are pleasant and food is decent compared to other Taco Bells.
This Taco Bell always super fresh, nice sized portions.
The line is always long but it cheap good food and close to home.
Slow service, food was mediocre. Good the order right though
Great food and drinks. Its right next to a Kroger, Home Depot, and Walmart. Food came from DoorDash and turned out great!
Love the staff. They were friendly and well mannered. How ever the place is in need of a renovation it is old and things are falling apart. Especially the bathroom
Always takes at least 25-30 minutes for the drive-thu, even if you’re the only car in line. The inside isn’t much better, with the addition of it smelling like urine.
This has to be one of the worst Taco Bells ever. Dirty! Bad staff, bad attitudes, no real management used. Afraid to eat there again. Food poisoning?
Services drive-thru is really good answered any questions I needed to know about what was in what I ordered in my order is correct
Their service is terrible! We waited on line for 25 minutes, only to reach the window and be told that we would be waiting an additional 20-30 minutes because they ran out of chicken, and had to make some.
This place says they close at 2 am but every time I come here around 1:45 -1:50 they’re already closed. Every time. I even called the store and the employee that answered said they were still open and I was on the phone with her as I was pulling up to Taco Bell. Pull up no lights, everything is off and they say they’re closed.
This is actually the worst Taco Bell ever. Left before they even took my order it took so long. I cant even begin to fathom the amount of time it wouldve taken to get my fookin tacos.
Very slow waited for 30 minutes in line. Its always slow. The food was good and the workers were nice .
Hit or miss here always out of the caramel apple empanada‘s! Waited in line for 25 minutes In the drive-through. Some improvements needed here at this location!
Always check your order before you leave. Its never correct the first time but they quickly make it right
Really slow took 36 minutes for me just to get my food I really dont even want to give one star but I have to what thats why you never keep them in your pocket oh s*** thats even worse oh speaking in that
They need to clean!!! Nasty bathrooms. Hand cleaner did not work. Employees standing around, not busy, and whole inside filthy!
I just went to toco bell and got some food and they put like 25 onions on my burrito never did i say i wanted onions im never eating at that toco bell again periodttttt.
They are grossly underqualified to serve people food here! Thats saying a lot seeing as anyone should be able to make tacos right?
Food was good, but the wait was absolutely ridiculous. We have gone a few different times and it is always so slow.
Inside of store unkept. Not tidy at all. Cashier unfriendly. Only rated 2 stars because my order was correct.
I got it right after volleyball tournament and it was amazing and delicious and perfect
The service on the inside is absolutely horrible! I called Melissa to let her know come to find out the inside counter person was in the restroom? Funny he ordered from a tablet? WOW????
A much dirtier version of a Taco Bell!
Went there twice and both times they got a very simple order wrong.
Food is definitely not the same quality as years before just depends on the time if your food is hot or not its a roll of the dice
Not so great service, the food I am given is often not what I ordered. Slow drive through when busy.
Want some tacos? Are you okay with waiting 45 mins in the drive thru? Then this is the place for you.
Service was fast and my order was correct. That’s all you can ask from a fast food restaurant!
Its taco bell! Probably a bad idea but youll enjoy eating it. Nothing wrong with this location.
Dude at the drive thru window was a nut but fun. Standard food you would expect from taco Bell.
Didnt get our order right, and the food was cold.
I ordered a cheesy gordida crunch and instead got 2 hard tacos. And threw it away. trash
Maybe its OK if you go through the drive thru. Trying to get food inside to over 20 minutes
Staff is friendly and food is great they might be a little slow but worth the wait.
Fries were old, burritos were poorly made, dining area was dirty, given dirty cups, sticky everything.
Its the bell! Its late, your hungry, the bell!! Your a little buzzed, the bell!! You have a case of medically induced munchies, the bell!! Its there for you.
Two out of two times trying to go there its been a 10 minute wait to even get to the ordering window with only one person in front of us before giving up and backing away.
Getting the food was slow considering how busy they were, but tasted as expected.
Friendly staff but really long wait on food. Not sure if it had to due with heavier traffic due to rain, but waited probably 25 minutes in line.
Actually got all of our order right an food was hot an fresh
One of, if not the, slowest Taco Bell around. Rude staff, and for some reason they always, and I mean ALWAYS, seem to be out of mild sauce.
Horrible! Waited in the drive thru for over 30 min for them to screw up our order. Seriously? What a joke of a place...
I used the drive thru and they were out of large bags. How can that happen? Inside needs updated.
Waited in line just to have to go back inside to get what was left out of my bag. Crew was doing nothing and manager was doing nothing! Would NOT recommend going here!!!!!!!!!!
Food was got and fresh,also they have wild cherry Pepsi 😋 drive was a little slow
Dirtiest Taco Bell that I have ever seen. Every table was dirty and the drink station was nasty. Food was stale.
Stopped in tonight around 9 awesome crew working, everyone was respectful and all the food was fresh. Thanks!
Fun place to go. Food good. A bit on the expensive side but you get a meal with entertainment.
It was fine, dining area not the greatest condition, few chairs look like they could fall off.
This restaurant is always slow, but food is good
Great food for the price. Better portions than most of the other Taco Bells.
Its Taco Bell....nough said
I love tacobell. I just wish there wasnt so many calories in the items I like. lol :)
Good food but generally slow or closed for computers down or shift change..
Unfriendly staff, terribly slow, and incorrect orders. That sums it up. I’ve visited twice in the past week. I’ll now be doing what I can to avoid this place.
We had to wait 24 minutes to get the order, one of the employees apolagized.. sorry they f@%$ed up....
Very friendly staff and now the time in the driveway has shortened considerably!
People are usually pretty nice. Order has always been correct
The wait is forever and the food is always cold, only get half your order most the time
Ive had to wait almost 20 minutes in line. If you plan on wasting your lunch, come to this location.
Good food good service. Hot and fresh as its gonna get for their quality
Total reviews rating 3.3
199 Reviews for Taco Bell 2023:
Review №1
2022-05-27I ordered the Mexican Pizza and the Cinnabon bites. Delicious, so glad the pizza is back!! There was a long line at the drive through but it was dinner time and people were just getting off work.The line did move quickly and efficiently! This is my third trip to Taco Bell in two weeks. Wont be my last!
Review №2
2022-07-06Very friendly staff. Sauce we ordered was in the bag. Rarely ever any issues with this location vs others..
Review №3
2021-02-22Can not manage to get an order correct! Nacho bell grande missing the cheese. The crunch wrap Supreme is soggy and missing the sour cream. Chilli cheese burrito has chicken in it, since when??? When called to complain about the messed up food, the rude boy that answered the phone wanted to argue about it rather than fix their countless mistakes. Sad that the service here has gone down, we are regular customers! Hopefully someone from corporate sees this, since calling was pointless. Time of visit 2/22/21 between 5:45-6:15 pm.
Review №4
2022-07-30We all got what we ordered on the touch pad. Then our Take Out order got put together so quickly, we never missed a beat!
Review №5
2022-03-05Fastest & most accurate taco bell on this side of town! Pulled in at 11:30p, had 6 cars in front of me... was out of the drive thru before 11:50 & I had a 20 item order!!! The crew tonight (3/4/22) was AWESOME!
Review №6
2022-05-25Worst service ever!!! Placed an online order and still had to wait an hour in the drive thru line to pick it up. Tim actually told me on the phone that he could care less about my order!! His concern was the 7 cars in front of me, even though my order was placed 1/2 hour before I showed up. 🤯 Wow!!!!
Review №7
2022-03-11Hate to say it, but this taco bell is a hell of a lot better than the local chipotle. Even when the line is around the building in the evenings you get better service and better food here than ya do there!
Review №8
2021-12-19They dont listen!!! Every time I order from there they ALWAYS mess up something. I ordered a grilled cheese chicken box with NO sour cream or tomato and of course I get sour cream and tomato (that literally happens every single time at this taco bell). I stay at the window and check the one I order with no sour cream thats how confident I am they will mess it up. I then have them remake it. I leave thinking everything is good I get home and find out they put sour cream and tomato on my box of party pack hard shell tacos. That was my last time going there. Save yourself the aggravation and go to Brice and main they have competent people working there.
Review №9
2021-11-10I know times are tough right now and I know how it is to work in fast food. The guy who works the window is super nice and very respectful but I’m CONSTANTLY missing something every time I come here. The first time I never got a straw even though I asked for it and was told “it’s in the bag” when it wasn’t but didn’t really make it a big deal, it’s a straw. I went tonight and they forgot my nacho fries. Honestly the long line wasn’t worth going back to get them and I never got handed a receipt. I just wish they would double check the bag before they hand it out the window. Other than that, my food is always correct and hot.‼️UPDATE‼️: 11-10-2021: This location is GREAT! They have worked so hard to get to this point I’m sure. I’ve never had any issues here recently and the staff is phenomenal.
Review №10
2022-01-09If I could give less stars, I would. Placed an order online and when I showed up at 8pm, they answered the drive-thru with an immediate ‘we’re closed’. When we explained we placed an order online, they simply said, ‘sorry, we’re closed. You might be able to get a refund online’ with no other offers for assistance. TERRIBLE customer service. I will NOT be coming here again.