Delivery
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (199)
My whole was disgusting and wrong. The 1 star is for the girl at the window was nice. All my food was soggy and cold. Tested like it was left over from yesterday.
I typically have no complaints about this location other than occasionally forgetting sauce. This 1 star is for whatever brainiac put the this location closed today on the pickup window instead of the speaker/menu. Thanks for wasting 15 minutes of my half hour lunch break
The best service, the best workers, the best tacos and nacho bell grande, and a very clean restaurant.
Consistently good food and friendly staff. There was a minor mistake with my order and they fixed with no issues. Thanks!
Drive all the way out of my way to get my kids a quesadilla because the normal taco bell we go to has not been able to make them and I pull up and they are only doing mobile orders. Dont waste your time. Workers are rude too. Wish I could give negative stars.
Great place for a quick snack and a cold drink.the gentle man who was in the drive thru was very friendly and attention detailed.
This taco bell is HORRIBLE. i ordered nothing that involved a fork, with a drink. i got a fork instead of a straw, no sauce packets that i asked for, and one of the workers, anthony i think it was, was laughing and being loud the whole time being completely unprofessional. horrible experience
Incredibly slow service. Orders always incorrect and when you call to ask for help for the order they messed up the employees who answer the phone basically mock you. “I’m not sure if the dining room is open, you’ll have to come up and check.” “Your order was wrong? OH NO! I’M SOOOO SORRY THAT HAPPENED TO YOU!” in and obvious mocking tone.Management and really needs to train their employees here.
This store is a joke. They have the lobby closed so you are forced to go through the drive through. Which is fine until you have more than one order in your car. If you have more than one order than it cant be anything more than 7 dollars. They say its taco bells policy but it isnt like that anywhere else. You cant even do an online order and pick it up and have another order on top of that. They will make you go through the drive thru twice. Not impressed.
This is usually my favorite Taco Bell but today on March 13, 2021 at 3:20 PM I got the worlds worst service complements of a manager! She refused to give me two extra sauces for my Chalupa. I guess she is in the back personally making them and did not have the energy to make two more required to eat those dry things. It’s a shame how people who apply for customer service jobs never seem to want to do their actual jobs with good attitudes. I will never go there again and trust that I did place a call to corporate! Just ghetto.
This location should just completely close at this point. It is rarely open and when it is the quality is poor. Don’t waste your time. Take a quick trip to the Avon location which is actually open and provides good product.
Sucked! Paid $10 for 3 tacos didnt get any sauce so 3 dry tacos garbage...
Not the best Taco Bell . The girl working the drive thru was like disoriented like she was lost and couldnt figure out were she was. I dont know but she had my order all the way wrong gave me drinks without asking what I want gave me food that wasnt even asked for as in I wanted cinnamon tots but gave me cinnamon twist when back threw was told they ran out so why give me the cinnamon twist very unprofessional management and the food was hard like it had been sitting alot time.
I do GrubHub. This unit of Taco Bell treats me really well. The manager let me know that things are back to where we can come into the Restaurant. I always like this much better that way I have a personal contact with staff. People person cant help it. Keep up the great work.
They installed ordering kiosks. Now it takes at least 3 times longer to order, and there are only 2 of them. Never dining in again.
This place is almost never open even during their “open” hours. I’ll even see employees inside, it’s like they just choose to ignore the drive thru. At least turn off the lights and put a closed sign on the drive thru screen if you’re not taking customers. Guess you don’t want my business anymore.
The worst Taco Bell ever. There is always a long wait, and most of the time the food isnt cooked properly. I have never been to a Taco Bell the serves crunchy rice, yet this place thinks thats how it should be cooked. I also wish they had a better drive thru so people could get out of line. You shouldnt have to wait in a fast food line for over 25 minutes for your order. If you have never been here, dont bother. There is a Taco Bell on Detroit in Avon that is way better and worth the drive.
Charging to swap hard shell tacos with soft shell with meals? Come on! They are the same price if you buy them separate why would you charge an extra 50 cents per taco to change from hard shell to soft shell? Nickle and dime every step of the way. Will not be going back to this Taco Bell. They also charge $5.50 for the $5.00 boxes, why? Who knows.
This is a generic 5 star review to taco Bell as a whole because of the app. Being able to fully customize every item has changed the game and I have been getting some really good meals. Super convenient to order on the app before you go and pickup in drive through
This place has the most illogical order policy. The dining room is closed so everyone is forced to use the drive thru. However, if you have multiple orders in one vehicle they wont let you spend more than $7 each. Dont try to order off the combo menu. Oh but its fine if 4 people order 1 item each from the value menu. Also they change their covid procedures depending if you are wearing a mask. No mask, no cup for the credit card handling. If you have a mask then they decide to use the cup. Stop with the games and treat everyone the same.
Both website and door decals state inside is open but it wasnt. As a truck driver i came out of my way and parked for a waste of time i wont come back ever. Ppl dont understand what an inconvenience this is for fake info or lazy workers that lock the door for less work when clearly supposed to be open
Best fast food around!! I have never had an order problem or a complaint about my food!!
I owe you a huge apology. I left a scathing review on here that was intended for a different location. In reality, we recently had an excellent experience here. Prompt, polite, friendly service and some of the freshest Taco Bell weve ever had. Sorry for the confusion. Thanks for doing such a great job.
This location used to be open until 4am, which was great since I get off work at 2:30am. Then they changed it to 3am. But many times they will stop acknowledging people at the drive thru before 2:45. The employees are always friendly and the food is always delicious but why continue to close before the posted time? I was just there and it was 2:42 and they shut the drive thru sign off as I pulled in and never took my order.Update: Open later in the summer but still stop taking orders early. 7/24 3:28am no one there.
Normally get quick service. Friendly staff. Thumbs up from me! Thank you for bringing back the Doritos Locos Tacos combo!
Very slow service. I am in drive thru for the last 30 minutes. Still no movement.So after 40 minutes of waiting in drive thru they took my order. But no refried beans. It will take another 30 minutes to prepare. So I ordered my taco with black beans.
I called taco bell for a situation that happened. I asked to talk to the manager and the lady that answered said she was. I was explaining what happened when she stepped away from the phone and with attitude told someone else to talk to me she was not. Another lady came to phone and said she was the manager. I said I thought I was just talking to the manager and that I heard what she was saying about me. I asked to have the owners phone number or the corporate phone number. She said it was on google and hung up on me. This is where I found this review section. I also found that they are open at 3 am. Not closed at 9. If you are closed and look like you are open you should at least tell the person sitting at the drive thru menu to order for over 5 mins that you are closed immediately. Do not waste their precious time because the whole crew is running around changing signs. So he spent his money at McDonalds. To him as he drive off it seemed the van behind him was able to order. He was going there to get his sick mom the only thing she likes to eat. He was not able to take of mom. What customer service!!!!!!
Its a taco bell. We eat lots of tb because my wife is a vegetarian. This is an OK one. Some are better. Its a remodeled one and nice but parking lot is small. It can be a while to get food so no 5 star. But its clean inside and out. Rarely is there an order issue thats not handled quickly.
Consistently messes orders up ordered three chalupa boxes and none had chalupas. Paid 15 bucks for 3 drinks and 3 beefy burritos and they want 15 hr
The girl on the register was super nice and actually looked at me while talking to me. Also, they got my very large order right and it was good
Just stopped in there for a evening meal. Unless you get the deals they offer, Taco Bell is not the low cost leader. Small Pepsi was $1.76? Yikes. I mean a small, 16 oz. But in spite of that, the Taco Supremes I ordered and the bowl dinner my wife ordered were excellent. The drinks seemed calibrated, although I am not a Pepsi fan. So, a good, qsr ( quick service restaurant ) experience. I cant or wont give 5 stars for almost a $2 small drink, so 4 stars it is.
They took my order incorrectly. I let them know that an item I paid for was made incorrectly. Even after offering to bring back the food items, they wanted to charge me twice.
Been sitting here for 15 min and the line hasn’t moved. I wasted half of my break waiting. Don’t bother coming here bc you will be trapped in their line. Only one window is being used.
Always good as far as fast food goes.. This place is hard to make a left hand turn when you are exiting because it takes you onto a busy street. Better to visit this Taco Bell when traffic is light.
Good fast food, friendly service! The manager Debbie is phenomenal and has a great crew working for her. They are always on top of things at this Taco Bell really like this place.
No lettuce! How is that possible?! The worst part about ordering at Taco Bell is you cant get out of the drive-thru line if something like no lettuce is thrown at you while youre ordering. I would not recommend ordering anything from Taco Bell with lettuce if they are out of lettuce. The tacos were naked without lettuce. I suppose it would pose a health hazard if someone took initiative and went to a grocery store for lettuce? Maybe get some from another local Taco Belll?
You kidding me?! I love this stuff!!
The last 3 times we have been here the order was messed up. We asked for no veggies on nachos bellgrande and got tomatoes. Forgot to give me the bean burrito I ordered last time. Forgot the mini chicken quesadilla this time. Both times they handed it to me when i walked inside,but no apology or anything! Just oh heres the food you paid for!! We are going to just spend the extra 4 minutes to drive to Avon from now on.
Food was good compared to some other locations and its easily accessible. Took off a star since it took the cashier a while to figure out how to make a substitution on my order. Thankfully there wasnt a line getting held up on account of this. Other than that.... Its a Taco Bell
Corporate decided to get rid of literally all the items I eat on the menu. This review will be repeated for all locations. Fire your regional and national management they have no idea what theyre doing.
Waited 30+ mins for 4 cars
Zero stars we ordered online. Went to pick up on our 30 min lunch break and they had a hand written note saying they were closed early. There were workers inside and refused to answer the phone or come to the window. And the app charged the card. Horrible experience wasted whole lunch break. And got ripped off.
Taco Bell has good comfort food for a low price. Many menu items are easy to reccomended, but you have to wonder if a few items were tested before being put on the menu; however, the food for the most part is worth what you pay.
I cannot explain in words how much I hate this location. My order is always messed up...the customer service is horrible. I went through the drive thru tonight 9-5-15 around 11pm. When I got home I sat down to eat the taco bell I spent $15 on. First my chalupa had a smashed what looked like a mosquito on the outer shell. I put it aside and tried to think of it as just an accident then I went to eat my soft taco with a smash bug on the taco shell. Im disgusted. When I called to complain I was not rude but I felt like I was talking to a teenage boy with the attitude of a 13 year old girl. He said he was the manager but did not do anything to fix this situation. I need to know who to contact I have pictures with the bugs on my food to go along with my complaint. Im a lomg time taco bell fan I even ask for taco bell gift cards for holidays and birthdays but never again.
Very slow service in the dining room. Took 5 minutes for someone to take my order and another 5 minutes to get my food... And there was no one else in the dining room.
A+ for effort I guess?? Taco Bell has done it again. They messed up my entire order. Love it. Horrible food when they dont make it right.
This is the best taco bell, they always make sure to treat u like family, the company continuously trys to better its selves unlike a lot of taco bells. The assistant manager Maria is the bomb!
Seriously had to go through 3 times to get ALL of my food! I work fast food and can honestly say everyone makes mistakes, including myself!! But three times... Come on people!!
Unfortunately almost every time I have gone there the line is ridiculously long and seems like the workers inside dont have any initiative to put out good food its just a paycheck for them.
Taco Bell is what it is. This location has about an 85% chance of getting any drive through order incorrect, which is frustrating. It does force you to try new things though, so that’s a plus I guess.
Last few times Ive gone there I have had either poor service or theyre out of several things.
Great food and quick service, great place for a quick meal for a very fair price.
Service was quick but even though signs started dining room was now open, no dine in service was available.
Not really a fan of Taco Bell, but my husband is so we come here several times a week. The service is quick and friendly, and the food is pretty good, even if its not my cup of tea
Usually good. Forgot some of our food. Im not looking forward to no beefy fritos burritos! Bad move Taco Bell, bad move
The staff is always nice in the drive through and inside. They always have made my order complete. I love all the new options changing at TBell all the time
Food is decent but long wait times, and some of the employees seem to have no customer service skills. Please get it together Taco Bell
Great food, small wait time, great atmosphere, and wonderful workers. One of the best Taco Bells Ive been to in awhile. :)
Its not as bad as I remember! I realized that the burritos are really good the next day cold from the fridge! Try it!
Worse Taco Bell ever. Items always wrong. They never give you any sauce.
I have eaten at taco bell before. Its bad but still good! Once I had a soft taco but it had a hard shell but the stuff the put in it was good.
Debbie from the avon lake taco bell is the greatest person I have ever met! She is amazing! She is the only reason I come to this establishment!
Got a taco with mold on shell
Pretty good. I like the food options at this plaza. Out of Burger King, Taco Bell, and McDs here, I tend to pick Taco Bell. I used to come here pretty often when my mo-in-law wanted Taco Bell.
What can I say tacos but on the value menu I enjoyed the Frito burrito for an extra $0.60 get extra meat fills me up most of the day Im not a big eater though
I ordered $60 worth of Taco Bell (not for myself, for a group) and they got the entire order exactly right. The staff was great and the service was very fast for such a large order.
Dont enjoy placing an order, getting home and the most expensive items are not in the bag. Not happy, wont order from this location again.
Food was great today Im a little concerned about the people working there though couple of them sounded like they were higher than kites
Love taco bell! I usually add more cheese once I get the food home & save money by adding my own sour cream.
This Taco Bell was on it. Our very large order was complete, nothing missing or made wrong. Great job crew!
Waited an hour and a half for them to cancel my UberEats order... Everything is closed now. If you cant handle the orders why make it available?
Went through drive thru had to wait quite few min, paid got no receipt , no drink, had to go in get it, then got all the way Northridgville, no cinnamon chips had to drive all the way back to get them, strike 3 wont happen again cause I wont rerurn!!😡😡😡😡😡😡
Terrible service lady didn’t even wanna work she’s rude she rolled her eyes when I ask for things disgusting food was good though just wish you don’t have people like that
Good food! And very accommodating when there is an error in the order. Friendly!!!
Whats the point of having a taco bell in avon lake if its never open????
EVERY time I go to this taco bell we wait 30 minutes in the drive thru. Total incompetence at this location. Youve been warned.
Very slow service. Marginal cleanliness. Food was blah and didnt look fresh. I guess its a Taco Bell, right?
To slow not enough workers
They tend to open late for breakfast in my experience. Other than that, its a pretty standard taco bell.
Order is always right, food is always quick and i always get a smile when i go there. Its just taco bell but its a well ran one.
I do love taco bell.but when someone says like no beans or whatever please make sure you dont put on there food.thanks!
Its taco bell, but they have spicy potato tacos back
Fast service, drive thru is always quick, never had a wrong order.
There was a mistake with our order, and they fixed it right away, even though they were super busy! Fresh!
Cant tell you nothing about Taco Bell you already dont know friendly people good food
We ordered a taco but we didnt get it and we got a empty bag filled with napkins so my sweeteie had to eat napkins
Called at 130 am to verify they were open rang 6 times then someone left phone off the hook.
Delicious as usual...the kid on the register wasnt firing on all cylinders but was very polite.
My food came wrong, I waiting In the drive through for 30 mins and when I asked for sauce I never got any.
When attempting to place our order we were informed that they were out of certain items and unable to make any burritos.
One of the best Taco Bell’s around. Always hot and fresh and actually made properly
Burritos love those
This location is super slow filling your orders. Other than that just your ordinary Taco Bell.
Employees rushing me the whole time.order incorrect. Wow..polite employees but come on get it together
Its Taco Bell. For when its 3am and you want something cheap and quick. Be sure to grab a bottle of pepto bismol for the morning after.
Food was decent just to wait time took a while to get the food out
Its taco bell. Nobody in the western world needs me to review it. Its Taco Bell. American fast-food Mexican.
Why is at every night a 1 am when you are open etheir say there computer is down or under staffed every fing time I get off work to go eat and the only thing open is taco Bell the night manager seem to not do her job right I will be calling the corporate office on this and hope this gets fixed soon
The lady up front was. Awesome however the chubby cook is rude I couldnt eat my food after watching him scratch his butt
This taco bell needs a pick me up. Seems to struggle
The restaurant or fast food place open past 10pm in the city. Fast and quick service and very nice customer service.
How are you out of burrito wraps. You are a chain restaurant. What is the point of even being open if you can only serve tacos. Get it together!
The manager (Shanita)and her staff werw friendly and professional and my food was fresh and the location was kept bery clean.
Glad they are getting plenty of customers this lunch hour
Overall they do a great job hook it up guys 🤘
Awful service. Was in line for a half hour, and I couldnt even exit the line. When I went up to the speaker rudely said they would be with me in a minute 5mins went by nothing. Awful.
I love my XXL grilled stuffed burrito more then life itself.
Debbie is the best!! Delicious food and great service. Keep up the great work, Debbie, we appreciate you!
Best breakfast deal around! Good food, and no long lines 😊
Closed did not tell the people waiting in line.
My son enjoys Taco Bell and its closed and convenient for fast food
Food is OK. Service can be slow at times. Sometimes they forget an item in the drive thru.
Extremely rude manager, they were put of burritos and lettuce yesterday and today they forgot half of my order.
Its taco Bell, the service is decent and the food adequate.
Up to 25 minutes to get your food! Its happened 3 times now. Poor service!
The food and employees are always top notch!! Excellent!!
Frito burritos a dollar in a Coke fills me up all day recommended
I didnt catch his name, but the guy at the counter was absolutely great!Everything was super fresh.
Good service, took a bit to get all the food, bit was good and fresh
Your usual taco bell. I havent had any order issues in the several times ive been here.
Great location but very spotty hours.
How are you today, wish more fast food places started their conversation like that
Waited 35 minutes to order and then they were out of half the menu.
Meximelts no longer available. MEXICAN PIZZAS NO LONGER AVAILABLE!! REALLY???
Messed up my order again. Not sure why...one of these days they will get it right.
Friendly & Courteous Staff, food was ready & fresh FAST.
Taco bell.. enough said. Fast service. Friendly staff
The food is good but they always running out of things
Cleanest Taco Bell in the world. Always great service.
Server very friendly. Quick service and the food was very fresh!
This wasnt even okay. I shouldnt go here without the influence of alcohol.
Chicken quesadillas with double meat and a medium Mountain Dew Baja drink for happy hour
They like to rush people even when no one else is in line behind them
Food can be hit or Miss a this location but the service is always good
Burrito supreme add extra sour cream ...it was great.
Almost always gets the order wrong employees in a terrible mood every visit.
Fast friendly drive thru crew
Served cold food and refused to warm. States itis supposed to be cold in the middle.
Extremely long drive thru wait and rude employees.
The chunk chicken is pretty good, stay away from the shredded...
Very nice service, staff is very friendly. Never had a problem.
The manager Kim was very helpful in navigating the menu!
Food was made wrong as usual, and I wonder why I even bother
Its taco bellIts ok for a quick bite
They limit the amount of black beans everyday. In the evening they are typically out of black beans
Not a fan of this location, will eat there but not the best.
8 cars pass in the drive thru as 1 persons gets served
Its right by my house always service with a smile
Not crowded. Great service and food.
I love 7 layer buritos and diablo sauce :)
Nice attendant, clean dining room quick food and fresh
Very slow talking not doing there job almost made me late back from my lunch break.
Poorly managed location, under staffed and got my order wrong twice.
Clean restaurant. Wonderful service. Hot food!
Great service, good food, clean bathroom!
Very friendly cashier, and fast service 😊
Worst taco bell i have been to
Always great portions and polite staff
Got my food quick and it was done right!
Great place to pick up a cheap snack
Refused to give out order at night, both employee on brake
Love this location, always fast, friendly service!!
Stopped by for breakfast one day. Its worth checking out.
Food was good, place looked clean.
Sat in the drive thru for 10 minutes with one car in front of me
Good when they get the order right :)
Very slow service today. End up with 15% off. It was only 11am
Busy hours expect slow service and uncooked food.
Good,more napkins next time
Excellent service,quick bites for little $👍
My husband and son love taco Bell
Delicious coffee, food and excellent service.
What bad things can be said about Taco Bell?
Literally get every order wrong... pathetic.
Easy to place big order s for work
Order two items that couldnt get it right.
Love their taco supremes
Who DOESNT love fourth meal?
Spent 30 minutes waiting in the drive thru.
Very nice and clean. Busy during lumch
Very slow to give food to customers
They always mess up my order
Cleaned up .. fast friendly service
Slow drive thru as always
You forgot my cinnamon twists, that’s about it.
Right place and great food as always
Love there $5 boxes
I had a BAJA BLAST XDD
Grossest, yummiest paradoxical food franchise.
3.6 (199 comments)
Review №1
2022-04-16Go through drive thru, ordered 2 nacho fries, about to drive away, eat one and they are old and soggy. While still in the drive thru ask then if I can pull around and get fresh ones (as I use to manage fast food establishments, so I know expired food), I pull over, and walk in 5 minutes later, still waiting so I am thinking they just came up...nope. I get a bag, this is what it looks like, same old stale fries. THROW FOOD AWAY when the time is expired! Same thing yesterday, get 2 spicy potatoes soft tacos, potatoes are hard as a rock. I will never be back. Waste of money. Teach staff to follow regulations!!!!!
Review №2
2022-06-02Its fast food and in that context it isnt bad.If you want to eat at somewhere with appetizers try a restaurant. Like any place like this the food you get will be hit or miss.BUT....they are open very late for when you must have tacos. 🌮
Review №3
2022-04-27Service is slow but everything is made just prior to purchase.Wish they would have more advertising showing that they are open. (they closed down for awhile and had limited hours previously) BK across the street closed down & we need this fast food restaurant in the city.
Review №4
2022-01-14Amazing customer service. I was very hungry this evening and the employees on shift tonight gave me exactly what i needed. I ordered a 12 pack of cinnabon delights and was absolutely in awe when i opened the bag to 23 of the delicious golden nuggets. Beyond satisfied with this experience and absolutely will be coming back. I will remember this for the rest of my life
Review №5
2022-02-03Under new management an open till 3a.m. again. They actually got my order right an done like a fast food restaurant. Very very happy with the new management an service.
Review №6
2022-03-03Service was polite and quick, but there was zero cinnamon sugar on the cinnamon twists. Upon returning, they quickly and politely replaced that item.
Review №7
2021-12-15First off, I rarely rate five stars anymore. It takes alot to impress me. This taco bell nailed it. The customer service was the best by far for this city out of all the restaurants out that way. Friendly, helpful, and ready to serve. There is a little bit of a waiting period for your food. But when you get it; its hot. Be careful.
Review №8
2022-06-04Best taco bell Ive been to.Friendly and efficient staff food was great and tasted fresh!
Review №9
2022-04-02Not reliable whatsoever. More often randomly closed than open when I stop. DoorDash order today confirmed by the store, driver went there, then Taco Bell cancelled the order 20 minutes after confirming it. Just close already.
Review №10
2022-06-216.20.2022, night crew going into 6.21 made the best Taco Bell I’ve ever had