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Comments (199)
Hello just wanted to show my cheese quesadilla I got. It wasnt cooked and they used smaller tortillas. I wont go back to this one. Taco Bell has just been getting worse and worse. I WENT BACK TO THIS ONE STUPIDLY AND I ORDERED TWO MELTS NO CHICKEN AS I HAVE BEEN A VEGETARIAN FOR 5 YEARS AND THEY GAVE ME CHICKEN. They alienated my rights ....IM CONTACTING CORPORATE
I just like it because its the cheapest food place around and they are pretty quick too. I get 5$ boxes all the time and free food on the app I love it.
Whats the point of ordering ahead online for a designated pickup time in the drive through when they dont make it until you get there and you have to wait 10 minutes for them to make it. New Menu item unavailable because coffee machine is down
Not sure why they fired their entire staff and now an empty building sits there. Raise your wages and rehire people or vacate the building, please
Sat at the drive thru for about 15 min. When we finally got our food it was like it came out of the fridge. I went inside and they replaced food and apologized.
This is supposed to be a beef chalupa with no tomatoes and a cheesy Gordita crunch… sloppy soggy mess
Got.home food was missing out of my order. They were out out of food couldnt make most of what is on the menu. Unprofessional first time there dont no if Ill return
I ordered a chicken quesadilla and got no chicken nor the extra sauce I ordered. Nothing was properly cooked, cheese was very cold still and not melted.
Not very good mexican eats. Need i say more! Go to LA Fiesta Jalapeno in North Ridgeville for delicious Mexican food!
Went to this location at 1220 am when theyre open until 2am. Nothing posted anywhere but apparently only taking third party delivery orders. Was told I couldnt even orders through their own app to pick up. Why be open if you cant even take orders at least through drive thru? Let me just drive home to place an order for delivery when im already there. Thanks for making an easy process ridiculously difficult
Inernet says open at 8, but Im sitting in the drive through at 8:05 and no one is taking orders...finally left
Food was hot and fresh and drive thru was quick
How does it say u open at 8am, you can see people inside and yet I set in drive-thru for 10min with no answer. Looks like I will go elsewhere.
Never encountered a Taco Bell that was out of more then half the menu items. We were only able to order tacos, bean burritos, and nachos.The staff was friendly and the order was correct. Not being able to order our favorite menu items was disappointing.The Avon Lake Taco Bell closes randomly because of staffing issues. What is happening with the Taco Bell franchises in this area?
Order 5 beef chulapas got 5 hard tacos with refried beans instead.
I just ordered the nacho bell grande combo. The guy at window handed me box and drink. I specifically asked him if my taco was in the box bc I thought it was weird to place a taco in same box as nachos. He said yes. Taco in box. Got all the way home and my taco wasn’t in box. Maybe better training is needed here
I will never go to this establishment or Taco Bell ever again. I haven’t been to a Taco Bell in years but decided to give it a try today. Worst decision. I got FOOD POISONING. I know it was from this because for breakfast I had an apple and toast. Then I went to Taco Bell around 12. After that, I didn’t eat a single thing. At about 5 I started puking and stuff started coming out the other end as well. The puking last for a few hours and I’m still dealing with the other stuff and started getting cramps in my feet and a headache and still have the shakes and sweats. Do not eat here!
I went to Taco Bell in Avon 10 minutes before closing to find out they aren’t serving. If you stop serving 10 minutes before close, put it on your website. I drove 20 minutes to this Taco Bell (the Taco Bell in Avon lake is understaffed and closes early). Taco Bell in Avon and Avon Lake need to get it together, they’ve both gone down hill A LOT lately. Probably the worst customer service out of all the fast food chains near me..
They should feel honored for being the worse taco bell in lorain County. Skimping on everything couldnt figure out how to cut a quesadilla. I should have taken a picture there was 7 half attempted cuts in the thing. 11 nacho fries in the cup I had so much cheese left over normall you got to ration the cheese sauce. If I was you Id honestly just drive the extra 6-10 minutes to another one.
Closes before 1:30 often instead of at 2 like posted. I had 3 DoorDash orders come in last night at 1:22. Showed up at 1:28 to be told by a very rude employee that they were closed. Maybe it’s the work ethic of the younger generation but business hours are posted for a reason. That was an extra $80+ the store could have made off those 3 orders plus the other 4-5 cars that pulled through after me. If the employees don’t want to work, replace them with others that are willing too.
If I could give 0 stars I would. I never go there anymore because Ive been there 5 times. my boyfriend still goes because its close to him when getting off of work. They constantly mess up our order and the food taste bad, the rice is never cooked fully. Everytime he orders he asks for meat and cheese only on his items and they still end up putting tomatoes or lettuce on it. Tonight they made him wait for his order and they still messed it up. I know its fast food but come on how hard is it when you ask for meat and cheese only. Especially at night when there isnt many people in line. I refuse to go there. Hopefully managers talk to their night time staff and will fix their problems.
After I ordered my quesalupa box which is about 6.70$ I get my order and realize it’s a chalupa box, thinking it’s an honest mistake I go and ask. This very rude lady tells me it’s discontinued and looks at me like it’s my fault for not knowing. The tablet which I ordered it was showing the quesalupa as available. She didn’t even ask me if I wanted to switch it which made me angry as most restaurants would’ve at least asked what I wanted.
They were out of so many basic and/or iconic things when I went due to a county wide shortage (chips, tomatoes, lettuce, chalupas and baja blast) but they handled it like champs. Got a beefy burrito, ans would def go by there again. They really did their best.
Super short staffed, but the manager and one crew member handled the super long line with professionalism and a great attitude. Food was good, made properly.
Freshly made food. Quality was great. My order was supposed to have cinnamon twists included but they were missing ,however got an extra taco so it evened out :)
Great tasting food. Very clean restraunt. Welcoming crew. Nice location. Very accommodating when we didnt realize there was ranch dressing on our order, they made it again for us no questions askedIt was our fault for not asking what comes on the protein bowl. They were very quick to make us happy. Thats good management!
Placed order on app, picked up via drive thru. Order was perfect, staff was friendly, could not have asked for a better experience. I modified the items a bit and they made it perfect - thanks guys!
I also work in fast food and I came through last night and the girl who took my order rushed me so much that I just stopped with my order. She said anything else after every little thing I said and then you could hear her sigh when I ordered more. I come there several times a week late at night after work and they are always so rude and last night the girl had her mask down around her neck. Whats the point of even wearing it?? I dont know if I will be back! Your customer service is horrible!
Actually got wrong order. Went back and staff person was very friendly and apologized for mixup. Gave me my order plus the wrong order for the misunderstanding!! I always go there because they are very friendly and will continue to go there!
I ordered a veggie power bowl. I got a box of sliced lettuce, about a tablespoon of shredded cheese, about 2 tablespoons of chopped tomatoes, tablespoon of guacamole maybe 3 tablespoons of rice and a small amount of lack beans. It cost $6.49. I should have driven another block and gotten a veggie bowl from a competitor for 1.50 more and had a great lunch.
Avon staff is very friendly and apparently works well together. Lots of smiles. Fast, accurate and well made order. One of two mexican pizza kinda started to slide out of its holder...but over all, good visit.
Tried to place an order at the drive through of this open restaurant. Was told they are only doing mobile orders. Can’t do transactions. Literally the dumbest thing I’ve ever heard.
I would give ZERO stars if possible. They made me go through drive through twice to get order right. They would not correct at drive through window, said its against company policy. Asked for receipt they said against company policy. I called headquarters and they started no such policies on either the receipt or correction of order at window.
Longer and slower lines now that the employees have to work the window AND doordash
Ordered through the app, two straight times they forgot to swap the double decker taco shell for a fiery shell. Also i was double charged for my order as i paid through the app and they said i needed to swipe when i picked it up. Last but not least, they forgot my two soft tacos completely. Now im back to work and my coworker cannot enjoy their lunch with the rest of us, since their food is missing.The store employees were nice both times, and the food we received was good.
Over the last few months I have ordered steak crunch wraps, steak Grilled stuft burritos, and steak the power burritos from this location. They are always smaller and thinner than they should be and missing the steak. Even the power burrito I just ordered which claims to have double steak had like 3 or 4 small piecesEdit: went back today 4/9/19. They are still doing this. Power menu burrito had 6 pieces of steak. The girl told me its portioned. There is no way thats true. The burrito they gave me was not like they advertised.Update 11/30/21 they are still skimping on the ingredients. they cant even make a cheesy gordita crunch right. I had two tonight missing half of the ingredients. Its been over two years since my first review and they still do this. Whoever runs this place is very cheap.
I arrived and was told they are only taking mobile orders. So I ordered online and the girl at the drive thru widow was very rude. I get it your short staffed so why even stay open if you cant properly take orders
My fiancé and his work mate just went to the drive-through not too long ago for his lunch and the girl at the register asked them if they wanted sauce and they said yes and he did not get sauce so he went back through and he asked for sauce and the GM tried to charge him for sauce when he didn’t get sauce, he just stood there with a look on his face. This is a bad place to eat. There food is sucks and customer service.
They have fast service but could be a little more polite. But overall a great place to go when hungry at 2am.
I dont always eat taco bell but when I d.....kidding my 3 year old loves cheese roll ups and hard Taco, we go all the time this location is always on point!
This Taco Bell, above all others, always gets my order right. This, for some reason, is a rarity in fast food these days. This place is A+ and their food actually tastes better than most of the other Taco Bells.I will go here and it doesnt even need to be 2AM after the bars.
They got our order wrong,and we had to wait and wait and the place wasnt even that busy. The tables were gross,and the bathrooms were dirty. It was the same story the last time we were there! Plus last time the pop in the machine wasnt mixed right so all the pop was gross. Had to ask for my drink from behind the counter,and the napkins were empty. There was literally 2 people in the while lobby and not a line in drive through...so NOBODY thinks to check lobby and bathroom??
No meat and ripped my friend off on steak tacos and gave him half servings of chicken rather than the upcharged steak after informing us they were out of beef. Very rude.
Very poor quality concern regarding proper facial covering by what appeared to be a lead person in the drive thru service today about 4:30. This individual had a mask on, but it was only covering his chin! That protects nobody. FYI to owner ...If health department is made aware, could possibly lead to closure of this location. Someone may want to educate ... and enforce proper technique on how to wear a mask (both nose AND mouth need covered).
Yooo, I waited 20 minutes in the drive through for my meal, and when I got my meal it was soaking in grease and sub-par as heck. 0/5 stars man. You guys need to step your game up! Definitely wont be returning.
Drive thru worker looked and sounded like she was about to quit her job. First she forgot my two large drinks. I pulled off to realize she forgot the hot sauce too. Ugh. I knew it was weird when she asked me if I wanted sauce while I was ordering 😡
It seems like the staff has gotten through the growing pains of opening a new store. The first few times we visited they struggled to get orders right, but tonight there were no issues. The order was filled perfectly and in a timely manner, and the restaurant was very clean.
The order got messed up. Ordered a bean burrito with no onions only to have extra onions on it and had a really tiny cheese roll up. Might have been a miscommunication but disappointing nonetheless. Btw I do like taco bell.
Having everything as ordered has been hard to get lately. They did a very good job. 👍
Not everything in avon is better, we got tacos, burrito and quesadilla and all were terrible. Below average ingredients portions, mostly bought tortillas... Never going back.
Memorial Day weekend. Planning to make a road trip and figured it would be nice to get a slushy. No one in line, seemed perfect, pull around and I am handed a cup that is overfilled to the point of spilling all over my hands because it is dripping out of sides and top. I did not squeeze the cup in any manner to cause this. It got all over the interior of my car too. I had to go home and wash up because I was all sticky. Also had to wipe down the car. Why would TB make it so that the cups have a dome lid if the slush is more liquid than solid? To say I am disappointed is an understatement as it pushed back my whole day at least an hour. Just sucks, mood ruined, thank you so much. Happy Holidays.
Yum! Super fast and I never have any issues with my order. Always hot and fresh! Staff is friendly as well!
The Avon location was rude to our friends in front of us, and our bag was full of loose lettuce and cheese. Sometimes its a little messy, whatever, but there was about a half cup at the bottom of the bag.
Just spent $20 on food they didnt give me straws or my sauce pretty sad. Good luck in the real world. I bet you expect $15 an hour dont you.
Staff was very friendly and very helpful one of the best Taco Bell experiences Ive ever had the manager was great
Best chicken quesadilla I have ever had at a Taco Bell. Very fresh! I think this is the first time I’ve actually had it the way it supposed to be! Good job Avon Taco bell workers!
They could not sell chicken quesadillas, but the food was good service was quick
I stood there for 5 minutes and nobody came to the register. I had to say excuse me to get their attention. There was a worker in the ladies room and i went in after her. She was in there for as long as i was waiting for someone to help me. I walked in and she never even flushed. All around gross and not a good experience.
My mobile order wasnt even close.
AWESOME PEOPLE THAT WORK THERE AND THE FOOD IS MOUTH WATERING TERRIFIC 💯🔥💥 PERCENT 😋🔥💯🔥💥
Soft tacos were losely wrapped and fell apart in the bag. Stood st the counter for 3 mi utes while they looked at you before got a mrg. After explained and said was going g to throw it out was offered to remake it.
Usually good food but this visit the taco shell was stale and the burrito tortilla shell had a hole in it.
Dont bother ordering online it doesnt work. So that means you cant order any of the new items that are online ordering only. Its a main office company thing and no one can help you.
Heres another time they completely disappointed didnt have what I wanted trying to give him a fair Shake but I think Im done with it if you actually look at most of the reviews some of the staff that work there or riding them I live a half a mile away from this suppose it fast food establishment its very bad the staff is very very disrespectful they act like they hate their job and I will be going all the way to Elyria to get all of my tacobell which is actually about a mile and a half out of my way but at least they get it right and furthermore why are all the reviews within like a 3 month. They dont save any of the Past reviews the staff is horrible they get the food wrong they got the price wrong they overcharge you for s*** that you dont even get it is the worst tacobell Ive ever been to thanks for nothing I gave you guys multiple chances
Removed some of my favorites from the menu- dbl decker taco supreme and 7-layer burrito, meximelt... Guess Im old school but not going there any longer.
Great 5 dollar box not 2 tacos but 3 yummy
If there is one thing Ive found with Taco Bell restaurants, its that they are not very consistent between locations. Some locations are hit or miss, some consistently bad and others consistently good. This is one of the consistently good locations.
Night order at 11:30 1/31/2019 no receipt given with order employee and manager both had bad attitudes and were disrespectful. Wish I had their names to call corporate. I will be in touch with day managers to resolve the issue.
We love Taco Bell!
Same taco bell taste. Although they close their dinning at 10pm and the one night the doors were locked at 9:38pm. Lost some service.
Quite a rude staff. I was going to place an order on the screen at 10 p.m. but they looked at me and scoffed. I guess its a good thing I didnt put in order through here.
Excellent environment, great view and the Piano adds a relaxing note. Food is excellent and so you got what you pay for.
Im looking for 4th meal here
Food was warm, presented well, and tasted pretty fresh. Good job for Taco Bell. Lady was calm and pleasant as well.
Extremely slow service waited over 15 minutes several different customers for one or two items. Food was good just service needs way more help
Its taco bell. They explained everything that was inside some items. The person was nice about it.
The taco-est of all the bells. They served tacos but no bells. Idk
Ordered doordash, asked for lettuce on my nachos, didnt get it.. asked for hot sauce, didnt get it.. and no plastic ware.. pretty annoying.
Very polite. Seems like night shift needs to be staffed more so the lobby does not have to close early due to short staff.
100 times better then Avon Lake Taco Bell. Nicer staff and food’s better quality!
Fast and friendly service. Alternative since Avon Lake store not open late anymore
Food was as expected, but terrible service. Kid that was supposed to be at front counter taking orders had to be told multiple times to actually get up to front counter because people were waiting. Not sure what he was doing in the back...
Gave me hot and mild instead of fire sauce and forgot my straw.
New item on menu was great. Best new item so far. Steak avocado ranch bowl. Super good.
Its not a place that I go back to did not get what I ordered
Cheesy Gordita crunch was good and not too sloppy.
Good toco and would go again thanks for being opened will come back 🌮🥗🥙
Always consistent and quick. Taco bell gets a bad rap but Ive always loved it and you know what youre getting.
Great service and the food is good,hard to beat the 5.00 box for a quick meal.
Worst Taco bell hands down. Never again will I go. Ordered a Doritos locos taco entire thing was
It was quick and easy. You get what you pay for, but you have the option to substitute for different meat which makes all the difference.
Fast food,Not Took half hour in drive thru line.We wont be back. Hire some workers.
Very clean and customer service was wonderful. Food was done in a timely manner and neat.
Food was fine. Service was slow in drive thru for two tacos.
As always another good fourth meal. Servers at the window were really friendly this time.
Always messing up my order last time i eat here
Wheres the cinnamon twists? Took the time to seal my bag without a receipt or my CINNAMON TWISTS!
Nice workers a little skimpy on the nacho fries overall very good food
They were out of letters out of Pepsi service is slow food is prepared poorly
Food was alright, service was fast in drive thru
Great value for the price,we like the ability to get most items veggie only.
Bad food and very rude workers there all they do is throw your food together they dont even care bout the customers I would not go to that one if I were you.
Great customer service
Very good food workers are nice.
TOO SLOW FOR WORDS......People are paying for this food, it is NOT FREE......GIVE THE THEM , THEIR MONEYS WORTH AND YOU WILL KEEP CUSTOMERS !! CHEAT THEM AND THEY WILL GO SOME WEAR ELSE TO EAT !!
Came at 1am and they said they were close. Website said 2am.
Meh
Very inconsistent with closing time. Sign on door and online said 1am, however, it was closed 20 minutes early. When asked why they closed early, they said they are out of everything.
Taco Bell was pretty good until they just recently changed their menu
Very rude and unprofessional workers Thursday around 5:30pm.
Great!
Worst Taco Bell.Horrible customer service, always an issue with the drive thru or taking credit.
Well made food, super friendly staff.
Always fresh and clean service. Yummy!
Food is good depending on who is making it 🤷♀️
Usual good service and delicious food
Love the taco bell. :)
Gave me someone elses order
Great gut food when your empty.
Food order was wrong and when I asked to have it fixed they were not the friendliest. :(
Quick and efficient drive through. Good food too
Drive Thur was packed so I passed
Clean sit down areaFast serviceFood comes out hot
Love the gluten free doritos locos taco
Quick, clean, nice, food is always fresh
Had the best service at this taco bell!
Showed up at 130 am no1 here thanks for the misinformation !!!!
Got my order wrong again. Leaving items out of the bag.
Well they were out of BEEF. How does that happen? Disappointing for sure.
The 1 dollar double wrap tacos awsome
Friendly staff, I had ZERO issues with my order!
Waited over 20 minutes in the drive thru line.
Its a taco Bell lol like what do you want me to say? They do taco bell here
Slow as can be. They suck
Good food fast and nice service
Always a great quick meal.
Service very slow food not very warm
Yay
Your standard Taco Bell faire.
Great quick service!
Once again taco bell you are very disappointing
Terrible service
1/2 of my order was wrong
Nice counter help. Order came up fast
Same food. Same service. Fast food. Good food.
Great food good prices
Quick service and correct order.
Vegetarian options available
Horrible experience. Don’t go here.
Chicken chalupa box - good deal!
Great place to go and get quick food
Double tap taco was great
Extremely slow service dining in.
Try the chicken casadea it is so good.
The morning crew on the weekends are great !
Love there taco salad
Dog food
Good area
Your typical Taco Bell. Clean and friendly
Its taco bell...what else can you say
Employees suck terrible customer service!
Can you send me coupons ?
Good services! And cheap price
Great people and good food
Could have been better
The staff its always nice.
Always yummie
Couldnt get waited on so i left
It was ok
Its taco bell. What do you expect.
Very friendly people that work there
Garbage
Service was,quick and accurate.
Very fast service
All we got to run to the Border
Good food and good service!!
Awesome customer service.
Competent workers.
Quick and always good
Perfect late night snack
Prices are to high.
No food to cook.
Hard to get into and out of.
Excellent customer service
Fast easy predictable
Too much anymore
Nice workers and clean
Its Taco Bell.
Great place friendly..
3.6 (199 comments)
Review №1
2021-09-19I opened up my meal to find cigar paper and tobacco stuck to the top of my food. I called to tell the manager he said I dont believe you I said I will gladly bring it up and show you.. He hung up. So here is the proof. this is beyond disgusting and so unprofessional on the phone. I tried to call back and got a busy tone. This is not the first time i had an issue here, i got robbed 20 dollars before. Same guy I handed 20 in cash and said put the rest on the card, I was charged the full price I complained to the store and had to file for a miss charge on my card and never got my money back. This guy needs a new job so rude smoking pot at work and getting the tobacco and cigar wrapping in my food, stole 20 dollars service is slow always and the way he talked on the phone I wish he would talk that way to me in person. Id give 0 stars if I could and totally name blast the guy morning manager for his rudeness I ask for the district managers number and was told no, believe me I will go up there and find the district manager find out the guy I spoke with and I dont want my money back i want an apology
Review №2
2022-06-29I don’t understand what the hell going on there. It never used to be like this. I had Taco Bell this afternoon at a different one and it was great. So I had gotten two hard shell tacos from this one. The shells were stale and the meat was Disgusting. I almost feel like I’ll probably end up having food poisoning. I really wish this Taco Bell hasn’t come to this….. But I don’t think I’ll be going there anytime soon. Unless it’s just for a drink. Benares that’s the only safe thing there. Very very disappointing.
Review №3
2022-04-14This is the worst Taco Bell I have ever been to. I feel like the staff there just does not want to take orders or work at all. Every time I try to go there they turn me away and I get a different reason every time. The first time they said they were only taking mobile orders. The second time they told me they were only taking EXACT CHANGE IN CASH! The third time they said their system was down and they just cant take orders. I never once was able to get food from this place but Im sure it is probably disgusting just like their service. Dont waste your time and maybe they will close this dump and replace it with something nicer.
Review №4
2022-07-18There was barely any meat in the Chalupa bad lettuce on the taco and the Chalupa no napkins no receipt and no sauce
Review №5
2022-06-22Had to cancel online order. Drive through had 1 car move in 15 min. Register is regularly broken so can only pay in exact cash.
Review №6
2022-04-19Food was awful. Ordered a variety of things. The order was right unlike last time. But it was so greasy the Taco meat grease leaked through shells and through the bag!! The hard shells had an awful and weird taste, probably old and the chalupa shells were really hard. The meat was just oozing grease. So gross.
Review №7
2022-05-21Ordered through mobile app. Picked up through the drive-thru and drove home. The drink and 2 items I ordered were correct. However, the Nachos BellGrande was missing completely and the 2 Toasted Cheddar Chalupas werent that, they were two uncooked tortillas with chalupa filling. I tried calling the store using the phone number listed on Google Maps listing and it was incorrect, it was a faxline.🤬
Review №8
2022-06-07Ordered food and waited 40 minutes for it to be canceled. Not sure how this place is still in business. Horrible service and could care less for customer service. Better off eating from a dumpster then going here, shame on you.
Review №9
2022-06-15Horrible everything, I got a huge variety of menu items- I ended up giving most to my dogs when I got home. I know, it’s Taco Bell and it’s not gourmet, but it shouldn’t be left over from lunch and served for dinner- just sayingStopped after a movie at Regal in Crocker park, shoulda went elsewhere.
Review №10
2022-07-21Very rude and lazyThey shut down the drive thru in the middle of lunch and told everyone to go inside…We went inside and was told nobody was going to take orders because they are busy and short staffedWe walked out and so did 5 other customers waiting to be helped