In-store shopping
Yes
T-Mobile in Columbus
Categories
Location on the map
Columbus, Franklin County, Ohio, US
Service options
Delivery
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Amenities
Wi-Fi
Yes
Crowd
LGBTQ+ friendly
Yes
Transgender safe space
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 614-930-6673
Site: https://www.t-mobile.com/stores/...
Site: https://www.t-mobile.com/stores/...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:12–6PM
T-Mobile in other cities:
Comments (45)
Ive pretty much had every carrier and felt like no matter what, the store was just hard to deal with and always took half the day away. Not this store. Easily the most relatable staff, and to the point. Also, felt no pressure for an upsell. Customer service done right.
The T-mobile staff is awesome and the girl was really helpful. and so was the short guy i was there just to pay my bill. but they showed me the newest phone out with Samsung. and told me i could get 500 for my phone if i got the new samsung phone. i will be back on friday
All the staff at this location are extremely helpful and friendly. We decided on this store even tho the drive was a bit further due to the already good reviews. And we were not disappointed. We have now been to this store twice. Both times were very good experiences. Justin specifically helped set-up our new service on two new phones and port things over from other providers and get a sim card ready for a third phone that was BYOD. He was very helpful and knowledgeable about getting the job done on the first visit. For the second visit Boost Mobile was being very difficult about unlocking an S9. I wasnt sure how the second visit would go since the sale was already completed but again Justin and the other staff got the job done and helped deal with Boosts complete ineptness. Justin basically walked them through their own job at unlocking the phone that had all the prerequisites. Wed definitely recommend T-Mobile and specifically this store.
Chase incredible outstanding associate and hopefully you will give him a promotion he is A number 1 with customer service acceptiionable and so are his Co workers hospitality 100% extraordinary!!!!
Awesome service. I have never had better service from a cell phone provider. The representatives were helpful and changed my screen for me. One persons negative review should never have an impact on a salesperson commission... I am still wondering about the previous review as it completely sounds fraudulent and something of what a Verizon consumer would do.
Amazing service, great staff and wonderful manager. Previous reviewers (Kori Kahn) Needs to get an education on how these processes work and understand how customer service should be. Just because you dont get your way doesnt mean the Manager was wrong. She doesnt make the phone, she doesnt call the shots on your warranty replacement and she sure as hell isnt responsible for your irresponsibility. I have shopped at this store many times and will always come back here. Dont let poor reviewers ruin your day! Great store!
Mario was amazing! He made the transition from My old carrier to t mobile seamless. I will be recommending many people to him for all of their wireless needs.
Ive never spent so much useless money.
Chase was fantastic help and great customer service. I was really amazed the service and the professionalism he showed. The information he provided was great help
Charles at Henderson Road T-Mobile was extremely friendly and helpful! Great guy, very patient.
I was trying to get family plan from T-Mobile, they told me no specials coming from metro by T-mobile.Good deals only coming from At&t or Verizon.
T-mobile Assurance system was all messed up, and my phone was not working so I went to the T-Mobile Henderson, and Brandon was very helpful, he called assurance and helped me with my insurance claim from A to Z. Thank you Brandon for your help!
Very bad costumer services there were two people working but soon we open the door they look us very bad instead of saying how how can I help you, or something was so simple them I tell the guy what was the issue so he only day contact costumer service with out checking whats going on or take the time to see I been with t mobile for 7 years and they treat us horrible
Walked in to two people helping one couple.no hello nothing for 5 minutes.just had a quick question.
Charles was extremely helpful ! Changed my mind about this location!
Employees here are excellent and very patient with customers!
Chase was very helpful in getting my plan straightened out.
They were very helpful and friendly. Has great offers
GREAT COSTUMER SERVICES I HIGHLY SUGGEST THIS T MOBILE!!!!!!!
Again, I never get any Tuesday gift from this store even I went in Noon time they out of it. That was happened 3rd time. I went for Winter Cap this time.
Great team at this location! They have earned my business!
Friendly
Great location, easy to access. Staff was very friendly and helpful.
Great, friendly, and knowledgeable staff.
I send all of my hearing aid customers to this store!
I upgraded to the Samsung Note8. Love it.
Great store .. Great location
Austin was very helpful and professional.
Awesome people to work with!
These folks do good work.
Crazy good at up selling
Very helpful staff.
Justin was a big help!!
Excellent
Very good service
Total reviews rating 4.4
45 Reviews for T-Mobile 2023:
Review №1
2022-06-286/27/2022 in-store visit: Charles is fast, friendly, knowledgeable, and EXCELLENT at multitasking with customers needs and wants for T-Mobile products and services. I highly recommend Charles if youre due for or want an upgrade like I did or if you are looking for new products and services from Charles and T-Mobile!! Excellent experience from Charles!
Review №2
2022-04-01Rihan handled my issue efficiently and painlessly. She is extremely knowledgeable and able to anticipate questions before I knew I had them. A rare positive experience.
Review №3
2022-07-29Even they were closing but Maaesa really Help us out, thank you so much Maaesa, Youre the best
Review №4
2021-07-31Actually enjoyed my time here. Upgraded my phone - was informed of a promotion going on & ended up getting a great deal! Great staff! Very knowledgeable!!! Thanks Chase, I appreciate all of your help man! (My dad does too! As you can tell he is a big fan! HAHAHA!😆)
Review №5
2021-07-28Store hours are till 08:00pm. I was in the store at 07:08pm there were 2 associates and they told me we are short staff and there were no other customer ahead of me and they said we are closing.They were not willing to provide service Even though I am a sprint customer which T-Mobiles own it. I was just replacing my sprint Sim to T-Mobile.Not a good place to visit.
Review №6
2021-03-22I’ve been trying to deactivate my plan for a few days now. They told me that I had to call 611.. after an hour phone wait ( which drained my battery) I finally reach someone and then was transferred to another person .. which was another 20 minute wait for them.. then refused to give me my own information to log into their online portal.. I have never had to use it.. I’ve had sprint for three years.. they always handled my issues in store. The woman who answered who I was incredibly polite and kind to considering how frustrated I am.. just hung up on me and did not call back. I had to go to bed ( yes this lasted my entire day off) and had to wake up early for work.. I’ve been on the phone on hold now for 35 minutes.. I called as soon as I left work.. it’s like they’re refusing to help me so I can’t turn my phone off and leave. Which is going to cost me way too much considering I’ll be stuck paying two phone bills. This customer service issue and several lost calls and slow functioning device is why I want to leave to begin with. Lastly .. the people on 611 told me to go in store for this.. the people in store told me I had to call. So what do I have to do to get away from this carrier ?!?!
Review №7
2020-12-17Didnt go well and only got worse... but they handle it really really well.Yesterday my wife and I went in wanting to change carrier and take advantage of the promotions. 1) I seemed to know more about promotions than the employee. 2) Numerous mistakes were made when changing things over so it took WAY too long! The other employee present knew what was going on and did his best to help but there was a long line and he kept working through the other customers.Also as we talked about new devices there was no mention of the phones having to be mailed due to not being in stock until much later in the process.When everything was complete there was an issue so we ended up leaving with sim cards to put in the new phones upon arrival. I WAS ADAMANT in ensuring we would have service and our phones would NOT have an issue as we ported out our numbers and were leaving on our old carrier still. We were assured there would be no issues.Monday morning we woke up and I went to start making my work calls since all my meetings are done via phone.... AND YEP NO SERVICE! I put in the new sim cards and started getting all the introduction to t-mobile texts. Along with your number is suspended and your bill is over due. TO SAY I AM LIVID AND FURIOUS IS AN UNDERSTATEMENT.1) dont let employees that dont know what they are doing work by themselves.2) Tell your customers when they wont be able to walk out with new devices at the START of the transaction.3) KNOW how the hell things work. As a customer I was fairly certain my phone would stop working... and IT DID!!!!! You the freaking expert told me it would not.UPDATE: I have to say their customer service has been possibly the best I have ever experienced. From calling Customer support and getting a human that could get our phones working quickly. To the fact the same individual called back numerous times through the day to give us updates.I ended up having to go back into the store, and they acknowledged all the errors apologized profusely, and fixed it quickly. The manager Mario I wanted to be so angry at but all he did was fix problems and acknowledge breakdowns. +1 star from where they were...
Review №8
2021-01-31Charles was so helpful warm and patient with me. Went above and beyond to help save my information from my old broken phone to my new phone I purchased. I called before I came to the store and he was very understanding and kind on the phone. I had called the graceland t-mobile and got no where with that person said he couldnt help me or give me any advise. So I called the henderson store and was very impressed with my phone call and then went in to the store and purchased a new phone great customer service from both of the two guys working highly recommend them.
Review №9
2021-06-22The associates in this Henderson Road store are amazing. Very helpful and friendly. Took their time to answer all my questions and to make me feel comfortable and confident in the plan and phone I choose. The store manager, RIHAN, is excellent
Review №10
2022-08-03Very helpful in getting my phone problems taken care of.