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T-Mobile in Cincinnati

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Phone: +1 513-753-4222
Site: https://www.t-mobile.com/stores/...
Opening hours
  • Monday:10AM–8PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:11AM–6PM
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Total reviews rating 4.3

199 Reviews for T-Mobile 2023:

Review №1

2022-05-14

I have always been treated with kindness and respect at this location. I came in over a year ago while on crutches to switch to T-Mobile from another carrier, and everyone working the store with gracious and helpful, and made sure I was comfortable while we did all of the digital paperwork. Recently, I was back in this location to buy new hardware, and was treated with the same respect and courtesy as before. It is no fluke. This is my T-Mobile location for life.

Review №2

2022-05-22

My husband and I stopped in this store after being treated very rudely at another location. Amara Jones was so pleasant to work with us and replaced our screen cover for my husband when the other location refused to because they did not sell it to us. How can you sell it to us when you dont even carry it in your store. We have been with Tmobile for 19 plus years and have never been treated this way. You certainly could tell the difference in attitude by just walking in the store. Thanks so much Amara.5-21-22 Stopped by this store again and was greeted immediately. Derose was very helpful once again in replacing two screen protectors for mine and my Mothers phones. I cant say enough about this store and their employees. Very courteous and helpful. I cant say enough about this store. They most certainly care about their customers.

Review №3

2022-05-23

On 5/9/2022 I went into this store to buy a new Google TV Hub. The salesperson asked if I had the T-Mobile home internet. I told her last time I checked it was not available at my address. She stated it was so I signed up for it. I got home and set it up and all my devices showed there was no internet access. I called customer support and suggested I see if it gets resolved during the trial period which it did not.On 5/21/2022 I went back to this store and they stated they could not return or exchange it because the manager was not there and she would be back on Monday. They swapped the SIM card and that did not work. They said to come back on Monday.On Monday 5/23/2022 I went back to this store and was told again the manage was not in and they could not help me. I walked out of the store and went to another one. That store said that due to this item being out of the other stores inventory they could not take the return as these stores were not corporate stores but franchises. The sales person looked up my address and said the home internet is not yet available in my area so it wouldnt have internet access.The bottom Line is that either the people that work in this location on Eastgate North Drive are either too dumb to do their jobs or are too lazy.

Review №4

2021-05-01

Went in the store Fri. afternoon simply to purchase cover for my new phone. There appeared to be 2 employees working, each had a customer. There was 1 in front of me in line. I waited 30 minutes. I do not know if the problem was employees, their computers, or the 2 customers. I left after 30 minutes without a cover. No sale. I realize that wont affect their profitability, but it seems ridiculous to have to wait that long for a simple transaction to take place.

Review №5

2021-04-21

My family came to this store about 8 months ago to switch from Verizon to Sprint. Obviously now this is under T-Mobile, but when my phone started having issues this morning I called the store to find out about my warranty and my options to get the phone fixed. I was told to file a claim through Asurion but when there was a problem with that I decided to go to the store in person after work. After talking with the employees I had a sense of what to do next but needed the account PIN to continue. I asked if it was possible to get that info with my ID but was told their system in store does not show that info and would have to call Sprint. That’s fine, I made a comment about how silly and inconvenient that seemed, since I made the trip to the store, and an employee immediately rebutted, “It’s not inconvenient, you just have to know your stuff.” I was having a generally okay experience until that comment that I feel was basically uncalled for, especially when I came to the store for help, not some off-handed remark like that. I was familiar with Verizon’s customer service policies, but having switched to Sprint for it to be taken over by T-Mobile, of course I am not sure exactly what to do. Thank goodness I haven’t needed any customer service in the past few months; I certainly don’t expect it from this location anymore.

Review №6

2017-11-03

Rico is the man. Nate is awesome. Store is amazing. Service is top notch. As busy as this place is you still get a smile and good service. Love my Sprint store.

Review №7

2022-01-27

WARNING: NEVER BUY ANYTHING FROM T MOBILE BUT IF YOU HAVE TO PLEASE DO NOT GO TO THIS 3RD PARTY T MOBILE STORE. I WILL BE WARNING EVERYONE ABOUT WHAT HAPPEN TO ME AT THIS T MOBILE STORE AND I WILL FOR SURE TELL EVERYONE IN THE CINCINNATI OHIO AREA TO NEVER GO TO THIS T MOBILE 3RD PARTY STORE IN THE EASTGATE AREA ON EASTGATE DR. I AM GOING TO TRY MY BEST TO MAKE SURE THIS 3RD PARTY STORE LOSES A LOT MORE THAN THE COST OF THE AIRPODS THEY RIPPED ME OFF OF. MAYBE T MOBILE WILL PULL THEIR LICENSE’S WITH THEM ALSO IF ENOUGH PEOPLE LET THEM KNOW WHAT THEY ARE DOING. PLEASE EVERYONE SHARE THIS WITH EVERYONE ALL OVER THE INTERNET SO OTHERS KNOW WHAT TYPE OF COMPANY T MOBILE IS. MAYBE WE CAN MAKE T MOBILE A BETTER COMPANY THAT TAKES CARE OF THEIR CUSTOMERS BETTER THAN THEY DID ME.I told this store Manager Amara I was going to tell everyone on social media that I could about what she did to me and it would cost T Mobile more than what those Airpods would have cost them but Amara replied back “that is OK because I will still have my job here

Review №8

2022-06-12

This place is awesome! Great service! Amara is a rock star!!!Thanks for the help!!!

Review №9

2019-09-05

We always have the BEST experiences at this store. The staff is super friendly and extremely knowledgeable about their products. LOVE this store!!

Review №10

2019-01-13

Always helpful and fast. Best service at all of stores I have gone to. The only store I got to since it has opened even though I pass 6 other stores to go to it.

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