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My daughter worked here for a short period of time and was cleaning a room and got stuck with a needle, she told her trainer and all her trainer did was throw the needle in the trash, which is illegal, and when she went to the hospital about it they had to fill out workers comp papers and this hotel management denied them covering her getting further tests to make sure she didnt contract anything from it. They put her health at serious risk and did not care.
I stayed here for a couple of nights and my friend was cleaning a room and she got pricked by a needle, she told me about it and she said she told her trainer and co-workers about it and they just threw the needle away without proper caution and didnt tell her what to do after words. She was also being harassed by some other co-workers too. And not great service either.
How was my stay, you ask? I cant really answer that, because I didnt GET to stay!!! We booked a reservation through Hotel Planner the day of, everything is confirmed etc. We get there and the place is horrible, theres a sign that says Pools closed, no wifi for guests (who is the wifi for, in that case??). The clerk slowly makes her way up to the counter, asks for the name, then says she doesnt have it. We say we have the reservation number, she just says that wont help me. We ask if we can book another room, she goes were full without even looking. No one was in the parking lot or lobby, but sure. Youre full. She just leaves after that, and we hear her and her coworkers talking about how they wish they could get a keg of budlight. Our courtesy refund was denied by them as well. Courtesy refund... YOU DIDNT EVEN LET US STAY THERE. This place better be a front for a more lucrative business, otherwise I dont know how theyll stay in business. GO TO THE QUALITY INN ACROSS THE STREET, THEYRE VERY NICE, HAVE A POOL, AND THE WIFI ISNT JUST FOR THE ELDRITCH GODS APPARENTLY TAKING UP RESIDENCE IN THEIR EMPTY POOL WHILE THE EMPLOYEES DO BUDLIGHT KEGSTANDS. DO NOT GIVE THEM YOUR MONEY.
**I was told I would get a $22 credit, instead they are charging an extra $22. I called and she has no idea whats happening... DO NOT VISIT THIS HOTEL.** The pool was closed and they picked and chose who they discounted for the inconvenience. (We only came to this hotel so my daughter could go swimming) I was not one of them. Our room had stink bugs so we asked for another... that also had stink bugs. The lady who checked us in kept complaining she needed a break, a drink and a cigarette. When I talked to the other lady at check out she complained that nobody there other than her is competent. That shes worked by herself during busier times, no issue... My point was, neither should be complaining to a customer about them doing their job.. The rooms were shabby and not kept up. I am highly disappointed in the whole ordeal here and will not be returning. When I went to call the front desk I noticed the phone didnt even work. It was plugged in but looked partially taken apart and no lights or dial tone.
Room not clean, had to get another room. Elevator broken. No wifi. No sign to tell you the name of the hotel. Bad experience.
Very friendly staff, Kim was the most welcoming person for us, especially after needing a last minute room. Rooms were clean and the hotel was close to conveniences. Would stay here again!!
Pros:- Very nice staff. Nice management. Everyone I interacted with was friendly and helpful.- Decent complimentary breakfast. Good amount of choices and coffee isn’t too bad at all.- Location is great - right by the highway. There is a McDonald’s right next door which is convenient along with a handful of other fast food joints.- Parking is easy and plentiful. The lot is well lit and all spots are easily visible unless your room is on the inner part of the building looking over the pool roof top.Cons:- No air conditioning in the lobby. Very hot and humid.- Elevator was simply gross. It was not cool, and wreaked of urine or something similar. Honestly the elevator was perhaps the worst thing about this hotel. I had to hold my breath when inside - almost made me gag.- The rooms are somewhat outdated and the furniture was beat up beyond what I would consider acceptable. Computer chair at desk had tattered upholstery. Mattresses were old and way past due to be replaced.- Air conditioning unit in room smelled mildewy whenever it would kick in. Needs cleaned undoubtedly.- Bath towels smelled foul and old. Not really clean smelling.- Toilet was not clean and actual had a brown streak in it (gross!)TLDR -The staff is great and they are doing the best they can, but don’t expect much from the quality of the rooms and amenities. The place is pretty worn out and needs some serious attention and improvement. I stay in hotels a decent amount. I’d probably avoid this place. If improvements/updates are made, it could be quite nice!
We arrived around 2:30 and were our rooms would not be ready until 3:00. Not a problem even though we had to be at a wedding at 4:00. Left to grab a bite to eat and returned to find out 5 of 7 housekeepers had called off and rooms would not be ready until after 5:00. We were offered to change in the board room which we did. However, it wasnt ideal. Room was clean enough. No hand soap in the bathroom and the place could use a little updating.
Dont stay here theyre hella rude and will do anything to get u to pay more than u need too the place is also so dirty looks like they dont take care of the pool either dont recommend!
This hotel will do the job for a quick weekend trip. The hotel is dated but adequately clean and tidy. Nice location with quick access to plenty of restaurants and stores and convenient highway entry. Seemed to be short-staffed but everywhere seems to be right now. Stayed in a king size suite that was a bit small but was adequate for a short stay with younger children. Indoor pool is typical for a hotel or this size and kids were thrilled it was open. Grab and go breakfast had limited choices but was fine. Staff was helpful and felt safe in this location.
In town for Ashland graduation, so this was a convenient location. The room was comfortable.
Positive: The only staff I dealt with was at check in, but she was awesome and friendly. Negative: The furniture was older and it showed. Not dated, just well-used. The room was very clean though.
We have stayed at the Holiday Inn many times over the last 15 years. The room during our last stay was terrible. Felt dirty, one on the beds had a mattress that was about 6 thinner than the other bed. The desk chair was disgusting. This place needs a facelift. Breakfast was ok but pancake machine was broken.
This hotel was great! Jennifer who checked us in was great. Very friendly.We are on vacation and on our way back home I will be stopping by this place again.The breakfast was supper. The lady that put it all out was as sweet as could be.The pool was good. The beds were very soft got the best sleep Ive had in years.
VERY NICE AND CLEAN HOTEL. Exceeded my expectations!
Positive: Staff was very friendly and accommodating! Negative: Age of this hotel is showing. Was told they were due for an update, and then Covid hit. Ice machine only working on 2nd floor. Bathroom sink constantly dripped.
Disgustingly dirty and stained carpet in the rooms. The mattresses are completely wore out, completely! The furniture is beat up and our non smoking room stinks like smoke. The toilet is loose from the floor and the sink is falling from the wall. The bathroom door wont latch and the view out the window of tarps all over the roof is about all I can say. We are staying with a large group, everyone shares the same thoughts. The manager is usually standing at the front door smoking if you need anything. You will need to get towels at the front desk as they still dont clean rooms and wont bring them to your door. The shower is new!Ashland is a very nice small town Id highly recommend any of the local pubs and breweries downtown.
Superb service. The staff really make this place. The rooms are fine, not spectacular; the linens are super clean. The pool was clean and not overly chlorinated, the breakfast food was good and well stocked. Great location and excellent price. Will be staying again.
First off, due to frequent work travel I am accustomed to many types of hotels and their variances in quality. Sometimes you get taken. I rarely ever complain, so here are the facts: Paid $160 for jacuzzi suite 406 which was $16 less than original price; smells like dog urine; furniture is either scratched up or has stains; desk chair is so worn there is no leather left on the seat and its peeling off onto your clothes if sat in; dust everywhere... up the wall you can see marks that appear like someone has tried to wet dust but made it worse and quit; dust in the jacuzzi itself; large stains on a tall floor lamp missing its lightbulb; holes in a lampshade on an end table; remote to tv didnt work(only a minor irritation); paint/wallpaper peeling in most corners and at the ceiling; a/c didnt work; crusty buildup on every water fixture including jacuzzi; poorly cleaned; dog hair throughout; frost in mini-fridges freezer; and I felt every bed spring and slept only a few hours until I couldnt take it anymore and slept in the stained up chair.
The absolute WORST hotel experience we have ever had!
Paint peeling, swimming pool closed and 5 min hot showers is just not ideal situations of comfort for me. Sorry
Stayed here with my daughters softball team. They closed the pool for the weekend. No housekeeping. No soap in room. We had to go to the desk to get our towels. Trash was not picked up. And the room was still dirty when we arrived.
This was hands down the BEST hotel experience weve had in a very long time! The room was clean, everything was in good working condition, the staff was super friendly and helpful, the continental breakfast had a nice variety which even included eggs, bacon, and sausage. The lady, Brenda, was just the sweetest as well. The pool wasnt heated but was indoors and the arcade was so/so... but overall, great experience.
The front desk was short with us. The hotel was put on lockdown while we were there, but they acted like everyone should know what was happening and what to do without being told.One game in the game room promised a prize every time, but was set up to lose each time.
The ladies at the front desk were nice! I’m only giving one star because I was so mad that somebody that was cleaning my Room went through my bag and stole some cash from me! I didn’t notice until I left unfortunately but man! how are you gonna do that to people?? Be careful when you leave your personal stuff at this place, disappointed!
Just NO. The lobby was dirty , then the bathroom had hair on the floor. Room was generally filthy. We left. The woman behind the desk was extremely kind and responsive but I had to leave immediately. We went across the street to a much cleaner nicer newer hotel and were very pleased.
Older hotel but the beds were very comfortable and the breakfast was great. We just stayed at another Holiday Inn the week before and the breakfast was a bagel in a bag. Here you had a huge selection with Jimmy D breakfast sandwiches too.
Well...a 5 in many ways and a 3 in other ways. Surprised that it is a Holiday Inn that is NOT updated! Wow... kick back to the 70s in decor and 80s for room appliances! They could use new mattresses too. Staff, pillows, cleanliness....all a 5!
It was absolutely disgusting. Dead bugs lying all over lobby and rooms. Hair all over floor, and rooms smell like wet dog. There were crumbs in room and on bed. The front desk worker uses a whistle to quiet kids down. You can’t have any fun especially since the pool is “broken”. Also should add, there’s a cockroach sitting on the lobby table in the lounge area.
Fantastic breakfast included with your stay. Employee Linda did an excellent job making sure that everyone got what they wanted. Other staff members are courteous and friendly. Night manager Johnny made us feel welcome upon our late arrival and immediately volunteered to arrange a wake up call as I had an early meeting the next day.
Very comfortable, well-kept room. Have no complaints about any of the features. The continental breakfast is exactly what youd expect with a continental breakfast- its mediocre at best. Overall, its well worth what you pay for and provides a nice, quiet space for the duration of your stay.
Rooms are not well maintained. Staff at front desk does not pick up. I had to get two light bulbs replaced, the tv was broken and there was no remote, and toilet ran all night.Went to from desk for light bulbs, tv and remote. They fixed the tv and replaced the bulbs. The remote had broken buttons and was replaced the next day.Night staff bashed day staff about being derelict.
Had a great stay!..my family and I only eneded up booking a room for a couple days but during that time. I enjoyed the Breakfast bar. Room was clean. Needed extra towels and this Black employee helped me. She didnt have a name tag. But held a great conversation and made sure we had everything. So we really appreciate the help. We definitely will book again!
Overall, our stay was enjoyable except last night my wife found a couple items behind the night stands that completely grossed her out. Front desk person had to personally come to our room and remove the items with a pair of plastic gloves. Breakfast was good and plentiful. Planning to come back to the area in February and debating whether I will stay at this location.
A nice stop for the night. The lobby area was comfortable and the rooms were clean. The pool was a decent temperature for a morning swim. Breakfast had a good variety for a free hotel continental breakfast with hot and cold items.
Had a very nice stay. Rooms were very clean (slight musty odor near the air conditioner). Many choices at the breakfast and the food wasgood. Front desk staff (Katherine) was exceptionally helpful with everything and gave us helpful ideas of things to see and how to get there. There was also an abundance of pillows on each bed and a mixture of soft and firm to accommodate everyones favorite. Would stay here again.
Stayed here for softball toyrnament. Will not stay here again. The weeds around hotel almost look like small trees. The hotel was dirty smelled really bad like wet dog. Hair on floor in bathroom fridge in room wouldnt get cold plugs in room to plug phone in would not work. Bed has seen better days and hand prints above headboard. Ive stayed in alot of these because of traveling with softball but this was terrible. I asked for a receipt when left they couldnt give me one.???? Staff not friendly at all.
I have stayed at 100s of hotels in my travels and this is by far the worst hotel I’ve ever stayed at. Totally outdated and worn out! Rooms and just thrown together not CLEAN, absolutely disgusting! I am actually blown away that this is an operational hotel. Holiday inn should be embarrassed. I am giving you a warning save your time and money and drive a little further to stay elsewhere.
No continental breakfast just grab and go. Microwave was old. No restaraunt pamphlets in room. Grout coming up in bathroom. No ice macine on our floor. Bed was comfortable.
The hotel was quite nice, down the road from a wetland preserve and adjacent to a few places to grab a bite. The complementary breakfast was really solid, too. The best part, though, has to be the staff. They were amazingly kind and helpful, and saved my bacon when I realized I had forgotten my shaving supplies.
One of the worst HIE experiences. The overnight front desk employee was incapable of handling the domestic dispute on our floor. Screaming for over two hours between 2-5am. When I told the front desk about it this morning, she had no idea. How was this incident not documented?!When checking in and seeing my name listed as a Spire Elite member on the board, I felt valued for my loyalty to the IHG brand. After last night, not so much. The situation was not handled properly, if at all. Very disappointing!
This hotel has a very welcoming staff who are very helpful . You are greeted with a smile and when you get to your room it is very clean and fresh! Their rates are very reasonable and comparable to most of the nice hotels out there. Overall, my experience was very good and recommend it to everyone.
Stayed for two weeks for business. Had to get key card re-scanned around 6 times to get into room because they would just stop working. The Walls are thin so I could hear full blown conversations next door and noise from upstairs. They had plumbing problems one day. I stay at many hotel for work. Theyre usually nicer ones. This one looks fairly nice but I had way too many issues to consider them on par. Happy to leave..
Very few amenities due to covid precautions. I was upset because a person entered our room by using a key to unlock our door. Call ahead for details.
The guests in the room above us were loud, both nights of our stay. We called the front desk NUMEROUS times. The noise continued until just after 2am. The staff member working the front desk acted as if there was nothing else that could be done. We had to be up early the following morning for an event, and got very little sleep because of the ongoing noise above us. At checkout, all they offered us was extra reward points. Next time, we will stay elsewhere.
Couldnt find our reservation even with my confirmation...after about 15 min realized they used my middle name for my last name. Room was not cleaned, bed cover looked made but sheets were slept in and not changed ulgh! Shower head was green...at 7pm only one woman running the desk and brought us new sheets, I helped make the bed because we were already unpacked and hubby was in shower. Bathroom was visibly clean. NEVER have I experienced this at a Holiday Inn. Pool was not available due to broken filter and this place was rated 5* and a 9 for cleanliness! Feeling let down
Seriously I have never been in a hotel before with such poor service. When we got there it was very clean set up nice. We stayed for 2 days. First night was fine. The housekeeping came. But we were still getting dressed and all. Told her come back in an hour. So we left a few minutes later. We came back that evening and we go into our room and it was the same as we left it. Really? No clean towels nothing! Called the office, well the housekeeper only works certain hours you. Should have asked for towels. Are you kidding me? She should have told us that and offered us towels. So manager said she was busy come get some towels. We are both handicap. Really thats how you treat people? Wow. So we decided to forget it. Get into bed and laying there and we here a frog in our room. So i called the office and they acted like we were crazy said we could switch rooms. Are you serious? We are in our night clothes and we would have to pack up and load up and unload. We are HANDICAPPED. OMG dont stay at this place!!
Clean rooms and building but inconsiderate cleaning staff. Very loud and shouting back and forth between rooms nonstop for extended periods of time. We had a sleeping toddler in our room and politely asked them to not shout and was told to mind our own business.
For the price, its a pretty darn good room. But the people are what makes it great. So friendly and helpful. Definitely recommend it.
The hotel manager personally came to check on us and deliver fresh towels. Also the ladies at the front desk are very friendly and helpful.The hotel is very clean and well kept and they often leave out delicious fresh cookies.
Rooms were worn out and the breakfast was horrible. Ended up driving to get breakfast sandwiches from McDonalds. Would definitely look for another hotel next time.
No mask enforcement and there were sticky places in the room. Bothered us a lot. We felt that we had to wipe the room down with antiseptic. Morning clerk was taking a smoking break right outside the door, entire lobby smelled of smoke.
The cleaning lady stole electronics from my room valued at $200. The hotel Manager Jennifer was horrible to work with on this. Her resolution to the situation was to send me the check-in document, to which she stated she is not responsible for cleaning staff stealing or any stolen property - disclaimer at the bottom of the paper. She said she really didnt care and wouldnt do anything about it. See attached image with yellow star she highlighted. Totally unacceptable. IHG is also very disappointed about this hotel.
Clean rooms, friendly service, great breakfast. Pool could use a cleaning the tiles around the outside rim covered with water scaling. Night shift hotel personnel should walk the halls on occasion to be aware of loud guests.
I am an IHG Spire Elite member. I am so disappointed by Management and staff at this Holiday Inn.First, the complimentary breakfast is a bogus here. After few guest enjoyed the breakfast, the milk, juices and few other items were empty by 8.00 am. When reported to the staff, they blamed the Management and Management was not available to help. Nothing was done to improve the situation even on the second day.Secondly, I had booked 3 rooms, where one of the room was paid with the IHG points. Due to difference in points, I had to book it separately. When I came to the hotel, I was told the room assigned to me will automatically be assigned for the second day. I was so disappointed because my room keys wouldnt work when I came in late to the hotel on the second night. When I came to the registration desk, they wanted me to provide them the credit card, id cards to register it again. They had all the information in the system to register without the inconvenience.Thirdly, at the end of the stay, I had asked for an check-out extension for an hour which was out-rightly denied without even checking the system.The Management and staff here is rude, arrogant, not flexible and not fit to run this fine brand of Holiday Inn.
Its clean and a good place to stay when youre on the road
I will never stay here again! The front desk didnt do what I asked and was unable to cure the problem once it was done. The bed in the room looked like a banana , the mattress was completely worn out and the carpet was very dirty. The pool was cloudy and you couldnt see the bottom. Very uncomfortable, and I did stay a a Holiday Inn express last night!
We come into Ashland several times a year to visit family. I am an IHG member and have stayed at properties all over the country. This might be one of the worst. The suite we ordered had a broken knob that made it unusable. We basically had to beg for towels and soap. The front desk people are super friendly and tried to do their best to make things ok, but travelling with 5 people is hard enough. Maybe look across the street to a different hotel. Yes, I still have one more night here
The soup made me itch...it was horrible, the table was dirty (in the room I stayed in at least), uh..the toilet seat was the wrong size?, it was pretty funny tho-
Worst experience of my life here. The room was barely clean.. dusty the room smelled of animal. Upon my complaint i did get a free stay due to the condition of the room. The front desk manager was awesome but i will never stay again. I left feeling so dirty
Easy check in process, room was clean, neighbors were a bit noisy but it was a Friday night. The breakfast the next morning started well but tore my stomach up the rest of the day.
Worst customer service ! Booked a room with the hotel manager days before ; who didn’t inform the night staff . Had to redo the booking because they don’t talk to each other . Then they blame you and agreed customer is always wrong lolWhat a joke hotel!
Clean bedrooms and public areas alike. Breakfast was good tasting and serving trays kept well supplied. Quick check in and out by friendly staff.
I didnt stay in a room, but it was a very nice place and was set up for a Cosplay Convention. The location was nice because there was a lot near it, such as restaurants, Movie Theatres, and so on. I didnt have any problems with any services either. Definitely a nice place to stay
Hotel was clean and staff was nice. Good location for interstate travelers, as it is close to interstate and restaurants and gas station are close by. Breakfast selection was less than normal Holiday Inn Express, but that may have been because a college baseball team was staying at facility. I would definitely stay at this location again if I were in the area.
Friendly staff. Clean room. Fair price. Breakfast buffet was good.
Very Nice and friendly hosts, hotel and rooms are very dated. There are a few fast food restaurants near by. Rooms are average, I did have the unfortunate luck of having both the shower and the bathroom sink to be very, very, very slow draining. Overall... Eh.
Reserved the room 1 month prior to arrival. Reserved a room with a king and a sleeper sofa as there were 3 adults. Arrived at hotel only to find out a have a room for 2. No sleeper sofa. May not sound like a big deal but not what we paid for or reserved.
Room was clean but our jacuzzi didnt work properly so they had to move us to another jacuzzi room which worked.
I only Stayed here for only one night, the room was nice, spacious, and clean. The staff was very friendly, and accomodating. Would have gotten 5 stars but the wifi was really week on the 4th floor.
The room was very nice and clean with a king-sized bed and cable television. The bathroom was clean and up to date. This was a great hotel to stay in for an overnight business trip.
Nice people, and helpful. However, the rooms are spartan and worn. The toilet rocks, the sink and shower barely drain. Overall, a great group of people, but the lack of closure competition shows.
Friendly folks, enjoy the fireplace in the lounge. Rooms very clean. Average grab n go breakfast. Good coffee.
Got 3 cartons of milk took to the room and all three was spoiled. Alot of the stuff was empty
From the staff to the good nights sleep to the delicious complimentary breakfast we enjoyed every aspect of our stay at the Holiday Inn Express. I would recommend this hotel to anyone. Thanks for your hospitality.
Room was very nice. Comfortable beds. Breakfast lady was very rude to another guest. I voiced my concern to the front desk.
The hotel could be maintained better. For the air conditioner, you had to share one knob for all the controls. No coffee cups for the kurig. The whole experience was saved by the very friendly staff.
Air conditioner in the room didnt work, half the lamps didnt have lightbulbs, and the bathroom didnt have any soap.
My bf and I was pleased with the room. The breakfast was better than any of the other hotels we have stayed in. Very nice and clean!
Ive stayed at this Hotel a few times over the years and Ive got to say that Ive never seen it this dirty. It was filthy!!! My room smelled as if it had not been cleaned in weeks. Air conditioner wasnt working. Worse stay ever. I wont be back.
Great customer service, very sweet and open. The room was great, clean, comfortable beds and pillows, all the amenities you would want. But dont drink the coffee!
Nice, clean and comfortable. The staff was friendly and attentive for our event set up. The breakfast was actually quite good as well.
Rented a suite there. My only complaint would be that the fridge doesnt keep as cold as it should. Room is clean and well cared for. The staff is very friendly.
Friendly service, great breakfast, clean rooms. Loved it
Very nice property, room is neat and clean. Hotel staff seems cheerful and willing to help. I will definitely stay here again!
The rooms were very nice and clean and they had bath and bodyworks products in the bathroom! I had to stay overnight because I have a long drive from work and the weather was bad and they made the check in and out process very easy!
The service was impeccable. The staff answered questions, and saw to guest needs promptly. The rooms are very well appointed, and Ill enjoy coming back.
The staff was very friendly but the room was horrible. Smelled like years old smoke and wasnt cleaned thoroughly. I checked in and out within 5 minutes. 👎👎👎
Clean, comfortable, friendly staff who called later to ask if there was anything I needed and if satisfied with room. A newer hotel I found pleasant for price.
Tried to get info about renting a banquet room for my wedding reception this fall, over the course of 3 months...contacted the event coordinator Jennifer S. NUMEROUS times and left SEVERAL messages for her. I never once received a call back from her...I then drove to ashland to hopefully meet with her in person not once but TWO times from Mansfield, and she had just left for the day and was on a leave of absence the 2nd time...I left my name at the front desk with 2 separate women and was told they would relay my mesage.....thankfully the Janitor of the hotel was nice enough to show me the banquet rooms before he left for the afternoon.....they were not what I was looking for.....I dont recommend planni,g events at a place that cant even respond to a simple phone call....horrible customer service. I took my business elsewhere.
The staff were very accommodating of particular requests made during the training session hosted at their hotel, and even allowed me to charge my electric car at an outlet around the back of the building.
Beds are OLD and worn out!!
Had a wonderful stay! The staff was friendly, housekeeper did a great job & the hotel is close to everything. Very pleased!
We stay every February for a cheer competition! They are very helpful and welcoming. Breakfast is always warm and fresh!
We were only there for a day but the room was nice and it was clean. The staff was friendly and helpful and the kids enjoyed the pool!
Always a good experience. Great beds, good size rooms and decent breakfast. Wonderfu l customer service and clean atmosphere. Plenty to eat in area.
The service was very friendly, and the rooms were clean. I wish we would have gotten a king but the accommodations were quite sufficient.
The walk in area was clean. The front desk only had one staff member workin,and a line of people. I was there for a meeting and there was no welcome sign for us or a sign up pointing in the direction of the room..we had to wait awhile just to ask the girl at the desk.
Rooms and breakfast are on par with other Holiday Inn Express locations. Had issues connecting to the Wi-Fi, page would time out right after submitting the access code before it could connect.
The checkin was incredibly awesome and welcoming. The breakfast in the morning was about an hour late. At least most of the food tasted good
Decent place to stay, very nice rooms and service. I only wish that I didnt need to use disposable plates and eating utensil for breakfast.
My stay was very pleasant. Staff was kind and helpful. Every aspect was taken care of, and fine details were observed. 5÷
Great place to stay! Room is clean and tidy. Breakfast does not vary a lot everyday for 2weeks.
I visited the Holiday Inn Express and Ashland Suites to fill out applications smelled wonderful as soon as you walk through the door the aroma of cleanliness and maybe even a floral scent just fill the air and it was just magnificent everything was clean the front desk clerk seemed very nice and helpful
Great hotel in Ashland ... we stay here when we visit our daughter at AU. Clean, comfortable beds, hot showers and decent free coffee in lobby.
Pretty clean, friendly staff. Met basic hotel needs.
Through rooms were adequate - I didnt even have hot water when I stayed there.
Very outdated. Nice service and still has amenities listed but rooms are VERY dated.
Friendly staff and it served its purpose.
Very clean rooms great jet tub ok breakfast overall great
We made a reservation early in the morning and had some questions a couple hours later and nobody would answer the phone. We tried at least 20 times with no luck. Absolutely ridiculous.
Service was poor, cleanliness of the hotel was awful, and did not enjoy my time. Next time book Hampton Inn.
Friendly, clean and a good breakfast. What more can you ask for if you are just staying overnight. Price is Right.
Friends staff. Nice clean rooms. Good location by the highway. Breakfast was a little dull, but to me that is not a bug deal.
Very friendly staff, comfortable beds, great amenities & great breakfast food! Wish I had more time there!
Clean and well-kept. Had a pool, arcade, & fitness room. Courteous staff & service. Great for the price.
Clean and professionally run hotel. Very convenient to the highway and to town, lots of places to eat nearby, helpful staff.
Clean, quiet and comfortable. Included breakfast much better than most. Staff extremely friendly.
Awesome comfort, nice staff, great breakfast. Workout room, clean. Will stay again.
Nice, clean hotel. One of the better hotels in an already good chain. Staff very courteous.
Room was clean and easy access to the highway. Breakfast room was small but the food was hot.
Horrible worst place Ive ever stayed not happy at all. I will never go back
The hotel was small but cozy. Perfect for a small new convention. Hotel staff was very accommodating for our event.
Very nice rooms and service. This hotel is next to a nice nature trail. Overall I would recommend this hotel for anyone
Not up to par compared to most Holiday Inn Express, old, dated, unclean.
Conveniently located off of State Rt. 250 and I71. The rooms were clean, the breakfast foods were great, and the staff was friend and accommodating
The front desk lady on Sunday the Oct 6th was very helpful and knowledgeable about local attractions such as Granpas Cheese Barn
Very polite staff. Clean rooms, nice location. Met all of my needs.
Had very friendly staff and rooms were decent with very comfortable beds.
Room was comfortable. Breakfast was good. The staff was very friendly.
We were on the road for 10 hours, it was a comfy place to crash. Staff was nice.
It was easy to find. The room was nice and clean. The staff was really nice and helpful.
Room was clean, service was fast, workers were friendly, breakfast was delicious
Staff were very friendly and helpful. Extremely professional environment that I would recommend to anyone staying in or near Ashland
Small hotel, easy to navigate, and friendly staff. Not much in the way of extra amenities, but they do have a pool!
The hotel was good. Bed was really comfortable. But the breakfast was really nasty.
Great ! Very nice house keepers. room was outstanding and the head lady was great help ! 👍
One of my favorite places to stay when in the area.. friendly staff. Home away from home
Staff was very helpful, weather didnt cooperate with outdoor events, so they helped find spaces to work those events inside.
Nice hotel and super friendly staff! Will definitely stay here again.
Nice place very clean just a little on the high side for the location but enjoyed the rest.
Dated, needs upgrade. Nor cleanest. But, friendly staff
Fine hotel, but like nearly everywhere youve got maskless people walking the halls
The staff was all nice and the meeting room we had worked quite well.
It be nice to get fresh towels at least twice a week
Clean rooms and great service from all the workers, very clean sheets and pillows.
Nice room and staff. Definitely stay here again if back in the area
My family had their Thanksgiving at the Ashland location. Staff was friendly and helpful and the facility was very clean
Cleanliness of our room leaves something to be desired. Carpet particularly and bathroom..
Clean rooms and great staff!!! Ask for Johnny! Outstanding customer service!!!!
Hotel staff are very friendly. Great place for a quick overnight during moving travels.
Nothing fancey, has everything you need nothing you dont. Good while on business I wouldnt stay here for leisure.
People are always nice elevator is broken really big Jacuzzi tub you have to crawl over just to shower
Room was clean and well put together. Jacuzzi streams were very weak though.
Great staff an a super breakfast
Nice hotel! Stay here every few months. Close to everything as well!
Its a holiday Inn. They are all rather nice and comfy. They have a neat pancake maker. Its good.
Went for larp event, was overbooked for events, no food on site and constantly annoyed or annoying other groups. Still not awful, but wouldnt recommend either
Awesome service of rooms and mediocre style
Clean, decent breakfast choices, pool, gym, internet etc. Close to stores and other activities as well.
What a Beautiful place to rest. We have always been satisfied staying here. Ty.
I didnt stay there, I was just there for meetings. But I found the place to be clean and the staff very professional and friendly.
Good location. Typical rooms and service for this chain.
VEry nice and clean. Friendly staff. Good breakfast
Very well kept. The staff is more than willing to help. Easy access to the Interstate.
The room was very spacious. I am very graceful to my stay.
Rooms were clean and in order, staff was friendly.
Stayed 5 days great place and the free breakfast bar was outstanding
DO NOT STAY in Room 106. Worse night sleep ever. Wall literally vibrated with noise. Room is adjacent laundry room.
Everything was just as I expected during my stay. No complaints.
Very clean and tidy reststop that has loads of tourist info.
Clean, modern, quiet, and friendly. Great breakfast!
Nice quiet rooms very clean very friendly staff
Friendly staff down in Ashland! They did a great jobQuiet hotel too at night.
The location is good, place is very clean and the staff is friendly. I would return.
Good location near the freeway and town. Perfect for when you need a quick stop overnight in town or traveling.
I called late and they got me in. Clean room at a fair price.
Easily the best continental breakfast I have had in a long while.
Clean room,soft bed, friendly staff
Average hotel the only downside was the breakfast area was very small and crowded.
Love the stay and very courtesy
Clean and nice although the oven was broken so not much for breakfast thanksgiving weekend
Soft beds nice people clean rooms
Nice room but the staff was not friendly
A little on the run down side, but good. Service has been nice.
Great experience. Lady at the front desk was stupendous
Rooms are very nice. Staff was helpful
Ashland Holiday Inn Express and Suites is always very accommodating for Baloonfest.
Didn’t have any complaints it was great and good service
Total reviews rating 3.9
199 Reviews for SureStay 2023:
Review №1
2022-05-01This hotel was a second thought after I went to my first choice and it turned out to be a dive. So I decided if I’m going to spend a little bit more money I’m going to enjoy the amenities of the room. I made sure that I had a jet tub to help my sore muscles after a long drive. I wasn’t very pleased with the fact that there was no masking going on and I was told that it’s everybody’s right to choose their own protection. I wonder if that also applies to the mold that was in the bathroom because all they needed was a little bit of bleach on the caulking to minimize the black mold that was sitting on it. I was also advised that I was lucky to be staying there because all the other hotels in the area were severely dated and never upgraded. But then added to this was that this hotel was also dated. An example of it being dated was the worn out chairs and headboards, the scratched furniture, the mold on the caulking in the bathroom, the severely caulked toilet base, and the run down parking lot. Was it worth what I spent? I got to tell you I slept pretty well even though the bed was a little lumpy. The sheets were soft and cool and having that soaking tub was amazing. Hopefully I won’t get anything from this place being dated but it was a welcome relief compared to some of the other places in town
Review №2
2022-06-24Someone said it best, this seems to be a hotel in transition. The hotel is very clean, the beds were comfortable, and the staff is extremely friendly and helpful. You almost feel like you’re staying with family. With a special shout-out to the morning crew. 👍Aside from that, the WI-FI was not working, the elevator was not working, the pool and Rec. room were closed, and it felt like the Air Conditioning in the public areas was not working. If you’re looking for a room at a very reasonable price, and the unavailability amenities are not an issue for you, then I would recommend this hotel.
Review №3
2022-06-04If I could put a lower rating I would. This hotel absolutely sucks. Staying with a friend for her graduation here and it’s terrible. The pool is closed, as apparently it has been for months now(read more reviews, you’ll see), the roof is coming down in the arcade room and the games suck. The furniture is so worn that it feels illegal to use them. They only give you enough towels for maybe one person so if you need more…good luck. Service is terrible and this place obviously needs new management because whoever is here now needs fired.
Review №4
2022-05-18Pool was closed because the ceiling was falling in after it rained. The pool was the biggest reason I booked this hotel and not a cheaper one nearby. No signage outside or on the hotel, only way I knew I was there was the GPS. The cable went in and out constantly while trying to watch TV. The shower head felt like a pressure washer. And the worst part of the entire stay, NO HOT WATER! It barely got warm for about a minute of use after waiting 5 or so minutes at a time. Had a room with a nice jacuzzi tub but couldnt even use it because the water was so cold. Not worth the money I paid. Should be about half the price it is because whoever owns it has not put any money into upkeep or repairs. Looks like it would have been a nice hotel when it was newer...
Review №5
2022-06-18The pool and the elevator or out of order. But other than that it was a nice stay. The rooms are very very clean and nice. Unfortunately no refrigerator in the room. But other than that, it was a very pleasant stay.
Review №6
2022-06-26Sad. Just plain sad.This property is in poor condition. Heres just a small list of problems.- no public Wi-Fi (broken)- no hot water. Only luke warm at best.- pool under repair (doesnt look like they are working on it.- broken elevator (may not be their fault as it was heavily vandalized by a drunk)- water leaks (some rooms had wet carpets)- worn furnishings in room and public areas.A refurbishment is sorely needed.Continental breakfast is decent.Staff is friendly.
Review №7
2022-05-14I hate to even leave a review but we had so many people come down for a cheer competition and when we get there they tell us the pool is closed due to roof collapsing (understandable) but most people were looking forward to that and no notification was given. They did tell us they had a game room. Once we got there the change machine was out of order rhe ceilingwas collapsing in there and the claw machine wouldnt move side to side.. and we had to switch rooms due to the wall separated from The ceiling due to past leaks. It was about 80 in the whole hotel except the rooms did have air. No one had any hot water at all. I did ask for a Corp number but got a whole reasoning of why the hotel was in the condition it was. Very disappointing for the price we paid for one night.
Review №8
2022-05-16Positive: Location Negative: Pool was closed. The breakfast bar was so so and they took cereal away and it was only 8am. There was pancake syrup but nothing to use it for. The chair in my room had leather obviously ripped off. Whirlpool tub not working.
Review №9
2022-06-27No hot water, Elevators, ice machine, pool, ac in building and wifi out of order. Ants in bathroom, chair looked like from yard sale, tarps over holes in roof, parking lot couldnt see where to park. Worst hotel I could stay in if I could leave negative stars I would.
Review №10
2022-06-21Positive: It was clean. Negative: We were forced to walk up 4 flights of stairs. No elevator. Our reservation was nonrefundable and no other rooms available. The room was in disrepair.