Wheelchair-accessible entrance
Yes
Suburban Clock & Repair in Berea
Categories
Location on the map
Berea, Cuyahoga County, Ohio, US
Accessibility
Phone: +1 440-234-4027
Site: http://www.suburbanclock.com/
Site: http://www.suburbanclock.com/
Opening hours
- Monday:9AM–4PM
- Tuesday:9AM–4PM
- Wednesday:Closed
- Thursday:9AM–4PM
- Friday:9AM–7PM
- Saturday:9AM–4PM
- Sunday:Closed
Comments (61)
We bought a grandfather clock from them around 20 years ago and just love it. Whenever it needs service we call them. They are always on time, courteous, and fix everything correctly the first time.
I have brought many clocks in for repairs over the years. The quality of repair is superb. I have never had to bring a clock they have repaired back in for service other than a routine cleaning and oiling. Many family heirlooms are still providing me joy, happiness and continued memories thanks to Suburban Clock. I just today dropped off a cuckoo clock for repair that holds a very special meaning to me. I know it’s in good hands and when complete will offer me many more years of service! Places like Suburban Clock are a dying breed and I’m glad I’m able to find such a place so close to home!
Very friendly, knowledgeable and helpful. They can fix your grandmas old antique clock. Or you can find an heirloom grandfather clock or cuckoo clock for your family. Plus many other odd and unique clocks. They have big clocks and kids clocks. Stop by and look, make sure its near the hour. Youll be amazed. Worth the trip in. (And yes, Dicks bakery is next door with their famous date n nut cake.)
Beware Ripoff EstimatesAntigue clock suddenly stopped working. Took to Suburban Clock for estimate. On delivery of clock, noticed and pointed out loose screw in clock case to staff there. Left clock for them to review and make estimate. A week later, informed that clock needed total rebuild and new main spring at estimated cost of $400. Retrieved clock. Noticed that clock had not been checked prior to estimate (screw would have to have been reinstalled). Installed screw myself (one minute). Clock now works great again.Beware of ripoff estimates at this business. As non clock makers, customers are quite vulnerable to up charged estimates.Addendum, re owners response.The comment above is not a complaint regarding repair prices. The issue is that a full and unneeded overhaul was quoted without anyone ever examining the clock. The owners response sadly avoids the issue and tries to re characterize my comment.
Weve had our clocks fixed there for 20 years. They do a great job and the store is a wonderland for clock lovers.
Dropped four clocks off one still working and gorgeous. Since I was a teen my parents spent a fortune on numerous clocks for decades. They wouldnt give me anything. Should have kept the curio.... they were like white on rice but... will never return. Very disgusted.
Absolute terrible service - watch out, the head repairman tries to sell you a new clock rather than fix your clock. He asked me how old my clock was, THEN told me clocks dont last that long. He tried to sell me a $2000 clock instead of getting my clock fixed for $200. Then he took my clock in to get an estimate but after 3 weeks, he never called so I took it back. Ill find somewhere else to fix it.
Ignored when wanting to talk to service, salesman said he would get somebody from the back in service but nobody ever came. 30 minutes later I left.Went online and got answers from another company. Its cool no hard feelings I got what I needed.
The premium clock repair place on the westside
Very helpful and friendly. We were picking up a clock for a friend. They showed us how to operate and maintain it. Even offered to carry it out to the car for us.
If a battery clock or any style clock, this is the place to take your clock if you need a repair. Not many offer this type service but Suburban does with dignity and respect. Thanks for being there in my time of need. Thanks, Sal
Great little store. I like to go there just to look around. Their repair guys are skillful and honest.
They where very helpful and knowledgeable and they have a great supply of every clockwork around, would be a place to go just to seeall the different types of clocks
Klaus fixed my late mother’s music box which is of sentimental value. His charge for fixing it was very reasonable. I am sure I will think of my mother when I play it.
Im still waiting for my piece for grandfather clock. They said six weeks. So that was August and I still dont have my parts.....its November
I love this place. They repaired my Dads grandfather clock and now theyre repairing a clock from the 1860s or so.
If you are looking for a beautiful clock to purchase or need repairs done to your clock this is the place to visit.
Nice shop an staff. Got my Christmas shopping done.
I always love going to Suburban Clock! The clocks are gorgeous. The service is beyond the best!
A lot of really beautiful clocks. Would love to get a grandfather clock someday for my house.
My husband worked at Suurban Clock & Repair.It was great place
Technically excellent. However cost of service seems exorbitant.
Very friendly and listens to what you want done. Excellent customer service.
Great place to find interesting clocks and get your clocks serviced.
Really nice shop. Had a nice selection of clocks in the room I was in. I believe there was another room.
Great place. One of the best places to see a lot of clocks. I love going there and they are great to deal with.
Always a great place to take a classic time piece for repairs.
Nice people and good prices,and great clocks
These kinds of places still exist? Old and new clocks, complete clock repair and service. Best clock place!
Super knowledgeable staff old world and new world clocks and watches too excellent quality
Keep our ancient stuff running. Right now, service is backed up so be patient.
This place is just about one of a kind. Good luck trying to find someone else that does what this place does.
Got old mantle clock repaired. Good service, love the clock.
Always helpful. Great to do business with them.
Great place, so glad their here.
Great service at a fair price.
Experts in their craft!
Great people.. fast service
Unique setting. Huge selection of clocks.
Nice store and a lot of selection
Everyone should go there in Cleveland
Great people great selection
Had what I needed very friendly
My dad works and is the boss 😋
Very friendly and helpful
Best clock repair.
They are the best.
Really nice.
⏰⌚⏰⌚⏰⌚
Life savers
They have a lot of variety of watches
Total reviews rating 4.4
61 Reviews for Suburban Clock & Repair 2023:
Review №1
2022-02-27Several months ago my Waterbury clock quit chiming properly. Every time it would begin to strike, then would continue chiming until the spring unwound. I had had the clock cleaned and restored by Suburban some years ago and they did a fine job. I took it in, explained what was happening and was told without anyone even opening the front or looking at it that they would have to take the clock apart to repair it and the cost would be in the neighborhood of $250-300. I didnt have the work done since it kept good time and isnt worth the cost of repairs. I posted a picture on the Clock repair facebook group. Several people told me that the activating lever had become slightly bent because it was catching on the gears. I bent it back into place and adjusted it so it wouldnt catch, a 3 minute job including removing the face. It now runs and chimes like new.Suburban clock is a very reputable company and they do fine work but I was very put off by their attitude regarding this particular job as well as the sight unseen repair quote. In the future will get other opinions before having work done by them.
Review №2
2021-04-17This business is not anywhere near Auburn Twp. Its in Berea.
Review №3
2018-02-10Went in with a friend to drop off a clock for repair, so many cool clocks to look at!!! Ended up getting a cute robot clock made out of old bike chain parts, from germany. They have a clock for all budgets. Staff was very friendly. Parking downtown right in front of the building, open saturdays untill 4pm. The gentleman behind the counter gave me 10% off my new clock. Thank you!!!
Review №4
2020-03-08Excellent service and help from Klaus and the other staff. They got my grandparents wall clock working for me again. I hadnt heard it chime in at least 10 years. Getting it working again meant a lot to me and my family.
Review №5
2021-08-14Have brought many clocks to them for repair. Each one is running great since .They take a while like 2-3 month cause they have so much business but stand by there products and repairs.
Review №6
2020-09-25Dropped off a few watches and a wall clock to have repaired. Told it was going to be 2 weeks. Called after 2 weeks and was told they lost my tickets and will call me back. Received a call back and said it was going to take another week. Again after waiting a week without communication, I called to to find out it was going to take yet another week. Understandable if work gets backed up but the lack of communication with the customer was poor. Still waiting for repairs to be done.
Review №7
2019-09-23My wife & I had our grandfather clock repaired by Suburban. The repairman ,Clay, was very knowledgeable. He explained everything he was doing during the process.A week after the repair Clay had to come back to make a minor adjustment which was done without any hassle The service was exceptionable I would highly recommend this company if you need your grandfather clock repaired
Review №8
2020-02-11I brought them 2 different clocks on 2 different occasions recently.Klaus,who I believe is the owner looked at them and told me they were not fixable.said parts were no longer available.I said bummer.I than took both clocks to Eberts in Norton and she is fixing both of them at a reasonable cost.SO THIS PLACE JUST LOST MY CONFIDENCE AND BUSINESS.I WOULD NOT GO BACK.
Review №9
2020-09-09Tried to tell me an old manual mantle clock was worn out and couldnt be repaired. Tried to sell me a $200 quartz movement or another clock. 3 months later the clock maker who was overhauling my 1800s grandfather clock fixed it by turning the movement about an inch (at no charge). Has worked just fine since. Ripoff much? Completely dishonest business.
Review №10
2020-03-14Clock was ready sooner than promised! How often does THAT happen? Guys are a little gruff, but I didnt go there to get a grandpa, just needed my grandpas clock fixed. They did what j expected, not cheap, but not unreasonably expensive. I definitely recommend Suburban Clock as a skilled and trustworthy business to patronize.