Wheelchair-accessible entrance
Yes
Storage King USA in Cleveland
Categories
Location on the map
Cleveland, Cuyahoga County, Ohio, US
Accessibility
Phone: +1 216-518-1227
Site: https://www.storagekingusa.com/l...
Site: https://www.storagekingusa.com/l...
Opening hours
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:9:30AM–4PM
- Sunday:Closed
Storage King USA in other cities:
Comments (87)
Taking a friend to pickup some items, looks like a nice place
Their Customer Service Representatives Were Very Kind, Knowledgeable, And The Front Desk Rep Gave My Husband The 1st Month Free Deal:It Enabled Us To Pay Our Deaf Movers. AWESOME!!Thanks Storage King USADeaf Creations, LLC
First time renting a storage unit I was a little nervous. Jim and Bri made sure all my questions were answered and made me feel tons of relief. The pricing was decent but the amenities and upkeep of the property make the price worth it. The staff really made me feel welcomed and ensured my items would be safe. Thanks again guys!
Ive had my storage unit for 2 years now. The place is clean and the on property staff is nice but I have never been late nor have I missed a payment and out of nowhere they raised my storage fee. When I asked about it I was told that they started a yearly price increase, which was not mentioned in my contract when I first received my storage unit. The storage unit that I have is small and should not cost that much to be raising the prices.
The female associate was very rude from the start. As soon as i walked in and explained that I was there 2 check in. She very rudely stated were only doing contactless check ins. Which is not what this website States. It states that if you want to do a contactless check-in you can. I did explain to her that I intended to do that however the website wanted to charge me for a lock that I already owned and did not want to repurchase. That is why I came in. She then became very annoyed with me and ask me my information. I gave her the information and ask her opinion on which size unit I should actually get. She was very frustrated with the fact that I sought her advice on this. When I tried to describe to her what I would be storing instead of listening to everything she cut me off and told me to get the 10 x 10. So I explained to her that I wanted to tell my husband who was waiting outside. My husband walk to the door and I explained to him that they were only allowing One customer into the store. So I explained the situation to him and as I was explaining to him the manager of the store walked up behind me. He heard what I was telling my husband. The manager then proceeded to speak with my husband and then walked him around to show him the unit so that my husband could determine whether or not it was the correct size. When the female associate saw that the manager took over the situation with my husband she then changed her whole attitude and began to speak to me in a professional manner. I went ahead and completed the transaction with her but I started to just tell her I dont want to deal with you. I would rather deal with the manager. But I dont want to get anyone in trouble during this time especially when jobs are scarce. I started to give a one-star review because of the associate. However I upped it to a three star simply because the manager was very professional and helpful.
What a joke this place is. They lock you out of your account after 30days and the hours are 9:30am- 6pm. The weekend hours a funky as well. To say the least real people have jobs that dont fit into your schedule. Not making the online service to pay after 30days is a recipe for your account to be subject to lien fee $110 plus any fees tacked on and placing your account up for auction. Stay away this money grabbing place. Keep in mind they are housing stuff thats already paid for and now you paying triple to get it from being sold.
Bri did a great job drilling a lock for me BUT I highly advise everyone not to loose their key! Wow was that a lot of work! The area was so clean and temperature cool. Bri and Taylor do a great job at Cube Smart! My hat is off to them both and I say a great big thank you! I highly recommend this location for storage!
I started as a Trojan customer and was a little upset when Cube Smart took over. I had a lot of questions and needed help transitioning to the new company rules. Bri was there for me whether it was answering questions making me a delicious cup of coffee or staying after hours to pull a key out of my old lock. Taylor and Bri do a great job taking care of the landscape and customers. There was always trash blowing in the parking lot and Trojan staff did not care. Feels good to have staff on the premises that care.
I stopped in a week or so ago and purchased boxes and mattress covers. Bri was very helpful and knew all the details about the merchandise. There was a second young lady in the office who looked homeless...hair all over her head and did not acknowledge me. The unkept looking young lady never attempted to assist me while Bri helped other customers.
Bri was my first contact with cube smart and from the first phone call I felt welcomed. Bri made sure i had a unit that would hold all of ny belongings. She was very helpful when i had questions or concerns. Her personality was very upbeat even when the office was crowded! Thanks for the 10 star service Bri! Her service is the reason i chose cubes smart instead of life storage. I value service more than a free month of rent!
Clean facility, friendly staff and reasonable prices. This is my third time renting with Cube Smart and I am pleased. Thank you Bri and Taylor I was a little worried about renting in such a secluded area.
I am new to Ohio and stopped at this location for directions because I was lost. I was not even looking for storage but Bri the manager assisted me anyway. After printing out directions for me she still offered me a storage space since she saw I had a trailer attached to my SUV. I will be recommending CubeSmart to my friends, thanks Bri! (FYI I MADE IT TO MY INTERVIEW AND GOT THE JOB)
Very positive experience thus far. Price is competitive, and manager is excellent. Easy to work with, friendly, knowledgeable. Highly recommend.
Just came to this location with my car packed ready to purchase a rental. Unfortunately, the manager, Bri Hannah, immediately gets an attitude with me after I simply ask what’s their availability for rentals today and the prices. Extremely unprofessional and immature. Disappointing b/c they are right down the street from me but I refuse to give money to business that treats customers the way I was just treated.
I love the ladies at Johnston Parkway! Tiffany and Bri were very helpful and know their products and services well. Very professional and informative and the office smelled good and was super clean
Im thankful for the service and kind words i received from Bri. I was having a horrible day and her personality alone brightened my day. When i arrived Bri was picking up trash in thhe parking lot, soon as i pulled in she immediately assisted me. I was later shocked when she gave me her biz card and shes the store manager. I never saw a manager care about the look of the property the way she did. I had my young rowdy son with me Bri gave hjm water and a coloring book while we discussed my needs. Thanks again Bri 😍😍😍!
I stopped in to get a feel for the facility since I will be needing storage soon. I don’t partake in reviews often but Bri made me feel so welcomed and was very helpful. I’m new to Ohio and Bri helped me find the items and places I needed. I’ve never had someone go above and beyond the way Bri did! She had great customer service and I feel like I’ve known her for years. I really appreciate how Bri answered all of my questions about products and services as well as directing me to key places in the city I was curious about. Thanks Bri see you soon! Go Cavs!
Stopped in for a property tour, had the pleasure of being assisted by Bri. Clean property even while under construction. If the pricing wasnt so high I would have rented a storage unit
Extremely satisfied with storage facility and staff. Manager, Foy, consistently provides exceptional customer service. Hes personable, knowledgeable and efficient. Facility is well lit and safe. Highly recommend Trojan Storage.
Nice facilities but I have to give a 2 star review because of the hassle the manager caused me. DeMarco reserved for me a unit to move into the next day that was already in use. He said the guy was supposed to move out but never did. Another staff member said there were other units empty and available and didn’t know why he would give me a unit that was still in use. I’m not really sure either. I was coming from pretty far and had to make an extra trip and didn’t receive any kind of discount or compensation for this. He simply brushed the blame on someone else. In the future, I probably won’t use Cubesmart.
Stopped in for pricing had the pleasure of meeting Jim and Bri! I wasn’t having the best day since I am going through a divorce. Jim and Bri turned my frown upside down and they didn’t have to do that. Some things you can’t teach and the staff there deserves a standing ovation for service. In my opinion Jim and Bri are the Shaq and Kobe of storage straight up MVPs. Thanks again you two 😃 10 stars from me
The facility and storage space in general were very clean! Upon entering the facility I was greeted and offered coffee. Bri made sure all my questions were answered. Great service!
After meeting with several storage facilities in the greater Cleveland and surrounding areas, I have to say that the customer service that I received from Foy and Demarco at the Johnston location has been at the very least... the best experience Ive had thus far! During one of the HARDEST times in my life, these guys were not only empathetic, but also very eager to be helpful with meeting my needs. Its citizens (in the business market) like them who make a HUGE difference, when you have to trust your accumulations that youve acquired and worked for, your whole life; trusting it in their hands. They rank as superior to others with cleanliness, customer service, and availability, to others in their industry! God Bless their parents for giving us people like them! I would HIGHLY recommend this facility to others!
Nice facility and Mike was eager to help when my account wasnt getting auto billed even though their website said it was. Would store again.
Great storage place, I even got an awesome deal from booking online!
Great place to store your belongings. Very close to home. Thank you for your service
I was lost in the are stopped in for directions. Jim and Bri helped me without hesitation, even though I was not looking for storage. Clean office, would recommend this facility to anyone looking for storage.
Extremely personable service from Foy, the manager. Couldnt be happier with my unit. Gate, lock, security cameras and alarm protection with easy to drive up spots. Highly recommend this place.
They are very helpful here. I have been with them for 8 months now and I couldnt ask for a better storage place.
James the Manager at my location was awesome. The service was fast and top notch as he went over everything with me and took me on a tour. I would recommend this location to all my family and friends.
Secured storage, open hours are convenient
Its clean and enough space and all, but the new management doesnt give you a break if you cant afford your payment for that month. Theyll lock you out of storage. $51.
I reserved a 10x30 space with Outside / Drive-up access tryng to put my stuff and my car, but when I arrived with the truck full, the space was a Dock style, It was no useful for us.
Excellent service from Bri and Jim! They both had great energy and answered my billing questions. Clean facility great staff!
Great facility and staff! S/o to Bri Hannah for always answering all of my questions and keeping the office smelling good.
They have a A plus facility. Foy makes you feel like you have known him for years, very nice person. I highly recommend this storage company to all my friends.Thank you Foy.
Great service and clean facility! Thanks Jim and Bri for all of your help! Lots of traffic but I was helped in a timely manner!
CubeSmart Self Storage is the best thing i could have did. No more packed house, safe storage also
Taylor Wilson the manager there was accommodating and offered excellent service at a spectacular price. I would definitely recommend this facility.
I mean its a storage place so not much to say... and the rates arent bad at all.
The humidity level was a little high. Flies in the storage area. So mold on belongings.
Omg love this place. Foy n Demarco have great personalities. Welcoming spirits n very helpful. Facility clean n safe. 2 thumbs up
Great office staff, lots of personality and expertise! Thank you Bri for going above and beyond to assist me. You rock!
Great customer service, clean and safe facility!! Awesome place for your storage needs !!
Have no complaints use this storage for years getting to be a little costly
Manager was great, we were coming out of town and he stayed later to ensure that he met with us.
The manager was very helpful in secureing me a space. Would recommend this place for anyone looking to rent.
The staff on Johnson Parkway need to be retrained the lady and the man there are very unprofessional do not know how to talk to people I would never use that facility again and I will not send no one there for a reference bad service
Location is very clean, freshly painted, and unit was priced well.
Nice place to storage things
Clean facility and helpful staff! Jim and Bri are amazing!
Prices getting to high they raise rates less than a year crazy high
Ease of access, security, customer service and competitive fees make this an excellent choice.
Nice clean units & good service
It was mostly done online, only had to pick up lock.
EXCELLENT CUSTOMER SERVICE,AND VERY FRIENDLY STAFF
The young lady that works there has such a funky attitude
Just found this place nice rentals
The Customer service was great thanks Bri
Great place. Great price
Clean, new looking storage. Friendly staff!
Great service, thanks Bri!
Prices went up. Hopefully thats it
No complaints
To early to tell wow this blows my mind.
Lots of storage, easily accessible
Best storage facility
Excellent service clean and organized
Customer service was not good.
Its big
I love this place friendliest people there to help you not there to rob you you looking for storage best place around. Walter Cameron
Good
Bad Customer Service
Storage
Rude people
Excellent prices and well guarded
Very good and accessible
Total reviews rating 4.3
87 Reviews for Storage King USA 2023:
Review №1
2022-05-10The clerk in the office was very courteous and helpful. The move-in special was really nice and saved us money What I didnt like was that the 10 x 5 unit was not. I measured it with my tape measure and it was10 feet across but only 48 inches deep. A whole foot less than advertised. We needed that extra foot and that caused us to have to put items in my basement that would have fit if the unit was what it was listed to be. They did offer us the option to move to another bigger 5 X 10 unit but it was not worth the time and hassle that it would have taken.
Review №2
2022-05-06Gina & Mike were friendly and accommodating. Great service, clean facility and fair prices!
Review №3
2022-03-08The two ladies in the office were great in helping me choose the correct size unit. Property look nice
Review №4
2022-02-19Jamia was very helpful and answered all questions I had. She showed me a couple units. Place was clean too
Review №5
2021-12-17Couldnt be happier with my entire experience. Easy to reserve online, and when I went in person to confirm, the young lady who was working, was very nice, explained everything clearly, and took care of paperwork quickly!
Review №6
2022-07-05Have limits on when you can get Into the storage. Its better to have 24 hours access
Review №7
2021-07-12Thanks so much to the staff who assisted me. Manager, Portia, was warm, knowledgeable and made the registration process both completely transparent and very efficient. Price for a 5’x5’ storage space was very fair and payment/cancellation process is straightforward and reasonable. Thanks!
Review №8
2022-02-19This is an Amazing facility with a friendly and helpful staff. I would defiantly recommend to store your items at this location.
Review №9
2020-10-08So far so good! This used to be Cubesmart. One day, my husband was in route to an appointment and told me that I might want to look into our storage that is now under a different name. Before I could physically check anything out, I had received an email and snail mail about the changeover. My monthly cost actually turned out to be lower than previously...and when I went to sign the new contract, Michael was very helpful and accommodating. 👍🏾
Review №10
2020-06-14I chose CubeSmart because they had climate controlled units with easy access to upstairs units via elevator. I found a 50% off promotion and called a nearby location for more information. Brie at the Johnston Pkwy. location in Cleveland, Ohio patiently answered all my questions. Her knowledgeable and polite assistance convinced me-- I was sold! Before I finally made my first visit to store my items, I had to change my move in date and get clarification about a few more things. Each time I contacted the CubeSmart agent, Brie, she was courteous, informative, and helpful. I like the security of using an access code to open the gate, and the unified lock system used that provides added security. Overall, Id recommend checking into CubeSmart before making a final decision about where to store your excess personal items!