Storage King USA in Aurora
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Aurora, Portage County, Ohio, US
Site: https://www.storagekingusa.com/l...
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:9:30AM–4PM
- Sunday:Closed
Storage King USA in other cities:
Wonderful establishment. Justine and Amy are both very knowledgeable and professional at what they do. Our business needed to store our items and thankfully they recommended the perfect size for us to rent.
Justine and Amy are rockstars. Honestly the best and most professional storage place Ive had ever. They actually care. I highly recommend to anyone in the area.
The manager and assistant manager are very nice, direct and willing to work with you on dates for reserving a unit. They seem very honest as well. The unit is really clean as well.
We called around to several storage places to find the right fit and after speaking to Justine, we knew Storage King was the place for us! She was so kind and helpful. Thank you Justine!
Looking to rent, unfortunately internet was down 5/21/22 around 315) so the lady couldnt access all information. She was very friendly, apologized, gave us what info she could. She obviously really cares about the business. Very helpful, will try to get a unit here
Way over priced. Came 2 Thursdays in a row and says open til 6 but no one is here at the Aurora office. Issues with getting in through the gate. Lot better options for storage with a better security gate. this one opens up like a cow corral.
The Customer Service is professional and they took care of anything I had questions about. Thank you for making my move and storage easy and affordable!
My experience with them has been very enjoyable and would absolutely recommend them to anyone who is looking for storage. Wonderful people working there and very understanding.
The managerJustine and Amy, her assistant are very helpful and friendly. The property is very clean, and they always get back to me quickly when I have to leave a phone message. I have already referred several people to this location, and will continue to do so.
Justine and Laura went above to help us! Our movers were going to charge us extra because one of our units was too far from where they could park the semi. They quickly found us a storage space closer. They answered all our questions and were so nice to work with. If you need storage, I 100% recommend them.
Me and my boyfriend moved last month, Justine and Amy were very nice and helpful. Very nice atmosphere and the yard work was amazing. The unit was very clean. I highly recommend this place and me and my boyfriend will continue to use this place in the near future. With all the moving, I kept forgetting to write this review and just found the review card.
After calling several locations and not getting any real assistance, I contacted Storage King and was immediately impressed with the kindness and knowledge from their customer service. Ms. Justine explained everything thorough and in a timely manner. ( as time is money and I dont like to waste it.) I highly recommend this business for all your storage needs.
Justine and Amy are wonderful! They are both very knowledgeable and went above and beyond to help get the right unit for my daughter, they even had locks on hand at a very affordable price. If you are close to Aurora or Twinsburg Ohio I definitely recommend Storage King USA for your storage
Justine was great. We rented a truck from her and everything was perfect. If we ever need storage this will be the first place we check!
Justine was amazing! She was very knowledgeable about the property! The property was very clean and Justine was super professional from start to finish! I am so happy I stopped in! Way better customer service than nearby competitors
Great place to not just put your items, but also very friendly and hospitality to the max. Im recommending to my dad once he moves up too.
I have had my unit here since April and have no complaints. The lot is always clean, my outside unit stays dry, even in the worst of the storms we had this year. At night the facility is well lit and secure. I would recommend this facility to anyone in need of a storage unit.
Very professional and friendly customer service! Justine was great! She showed me a few different size storage spaces to make sure I got the correct size! Couldn’t have asked for a better experience!
I rented a penske truck from this location and I have never had such a great and smooth process renting a truck. I have to say for a pick off & drop off location this was the best experience I have had thanks to the property manager Justine!!! She was kind and was able to answer all of my questions and explain everything in detail and the best part I was able to drop the truck off after hours!!
I can not say anything bad about the units but since the new owners have taken over, we have had price increase every 6 months (with no visible improvements). With the previous own we had 1 increase in 3 year period.With renting (2) units it has gotten very expensive.
Justine was super helpful during such a stressful time in between houses. Thanks for making our move that much better!
Rented a unit a while ago and Justine has made this a wonderful experience. The company should be greatful to have her as a employee .
Amy was very helpful and made it easy to rent a storage unit!
Great experience, very easy to rent. All information was explained fully. I rented on Feb. 17, on Feb. 18 I actually went to the unit. I was unable to gain access to the unit due to all the snow and ice built up around the door. The rope attached to the door handle was frozen to the ground under approx. 4 inches of ice. I was told by office to wait a couple days until the weather warmed up. I would hope that if that is in fact the case, my rental will be extended 4 days without any additional charge.
Justine and Amy are great. They were able to correctly size the unit my husband would need based on the information we gave them.
Manager did a great job, I do not remember his name! I made a reservation online they called me to follow up and see when I wanted to come in. Manager explained everything to me thru the signing process as well as show me where my unit was. The following day I started to bring stuff and the other manager was there and she say people were moving stuff in so she was out in the little buggy monitoring things, made me feel good and happy.
I dont even want to describe how poor of an experience Ive had with this place. The manager Mike is a great and helpful guy, but his employee or assistant manager was absolutely awful to be honest, hate saying it but he was rude, not helpful at all and pretty sure he has no business being in that position. Had my unit for 3 months when I first signed up, when that 3 months was almost up I realized I needed it for one more month due to cold temperature, so over the phone I asked to lease the same unit for ONE MORE MONTH when that ONE month was just about up, I retrieved all of my belongings from the unit and moved out they then sent me a bill for another month.. I called asking why, the employee had no reason for it and just said I have to pay it. So I did, then I thought toward the end of that month Id call to make sure I wouldnt be charged for another after that, so I call and ask and I was told I was already moved out of the unit unknowingly and supposedly in the middle of the month. I asked for at least a prorated refund.. didnt get it.. so I dont recommend them at all 👌🏽
Amazing experience!! I’ve been meaning to review for weeks. First, Willy helped me secure the unit with great ease! Then, Jason was a tremendous asset in explaining the ins and outs. Thank you both for making my rental experience exceptional!
This place treated me nicely through the whole process! Never had storage before so I was new to it and I was given my options and satisfied with how smoothly it all went. Thanks!!
Amy and Justine were very helpful with our storage needs with me and my husband they are wonderful people and very helpful I highly recommend them and the storage units the place is of nice place lovely atmosphere me and my husband will be using this place again in the near future
As the ex manager of the facility, it has gone down hill since it was acquired by Storage King. The thermostat in the 800s climate control building was not working when they acquired the property and is still not working. My belongings were in there and both of my couch and loveseat were covered in mold. Could use better up keep as the property needs some TLC.
The staff member at the desk (Jason I believe was name?... that was name on card that we received) was great. Very friendly and helped us find the best price/solution for what we were looking for.This was our 2nd CubeSmart rental in the past few months (we have another in TN), and both experiences were very positive.
Manager was great to work with. He was not only very thorough in explaining prices and options but also drove us out to see the available units we were considering. Facility is kept up very nicely and security appears about par for the course but, being a retired police officer, I did notice one thing that could be made more secure (no, I will not discuss it here)...fine for what it is and not a deal breaker.
Amazing customer service!!! Very professional as well and friendly! Love them!
Prior to being Storage King staff was helpful and courteous. A few months after becoming Storage King raising prices 8% with no reason given. Raising prices during a global pandemic, historical unemployment and some of the lowest interest rates in history. No reason given because Im betting their costs have not gone up at all or significantly.
General manager did a great job of showing us storage unit options. He was very helpful in getting us signed up for a unit and helping get us started.
I order my storage unit on dec 1st 2020 and its now dec 5th 2020 and still cant access it. No one answering emais or phone calls I ended up getting one at another place near by and was granted instant access to my storage unit.
Storage King Streetsboro, OH - Staff was extremely helpful and courteous.Highly recommend, couldnt be more satisfied with their service.
Very disappointed. My double unit was 407/430. I could not obtain entrance for 3 weeks when ownership changed hands. A lock was placed on 430 I could not gain access to pick up my summer furniture the lock subsequently had to be cut off by attendant TaylorMy need for a 10x30 changed since my husband’s death. I needed to downsize to #763 a 10x15 unit. After calling the general contact number I was told there would be a discount. That did not happenKayla assured me there were other discounts but none for me.The account has been consistently up to date
Very friendly staff. Clean facilities. Havent rented storage in a while, was surprised how expensive it is now, but otherwise happy with the quality of service I received. Would definitely recommend.
Very friendly staff. We had great storage space and feel like our things are safe. Reasonable prices too. Thanks cubesmart!
The storage king in Aurora oh is amazingThe young ladys are always helpful and a pleasure to deal with
Willie was great getting everything set up. He covered all the details and took me to show where the unit was. Very approachable and fantastic customer service!
I spoke with Justine and I have to say she’s very professional and patient! Any questions or concerns, she’ll help anyway she can!!!
Justine was very nice and helpful. It was an amazing experience. Thank you
Everything went great in my transfer of units. I was needing to downsize units and Jason and the management team was very helpful in making that move happen quickly and easily.
The manager Justine was very knowledgeable and polite. Nice place.
It is a very clean facility. We had a temperature controlled unit for a few months. The management and staff are very very friendly and will help you any way they can. Highly recommend
Your manager Jason at the Aurora facility was fabulous. Very curtious and helpful.Very clean units and simple access.
I had this unit for 7 years. It was great! Easy access every time and fantastic employees. A great addition to Aurora!
My storage unit was broken into and they said thats not our problemso if you want to spend a lot of money for a place thats not secure heres your place to go
Good storage facility. Great customer service.
Great customer service!Justine was great in assisting with service!
Friendly staff, affordable and awesome units!!
Great facility! Super clean and secure!
Storage units are very clean, friendly staff.
Over priced. Full of pot holes. Something I would expect to find in the ghetto
Friendly staff and a clean place. So happy with them. :)
Great experience and awesome staff
Quick, efficient, convenient, great staff and GM
Very friendly & helpful
Very good customer support
Secure, clean, professional staff.
Excellent facility and staff
Good
Secure storage facility
Clean friendly
Stop in for saving
EVERYTHING WAS FINE
Total reviews rating 4.5
79 Reviews for Storage King USA 2023:
Review №1
2022-07-07The staff is very friendly and helpful. I would highly recommend especially if you need to get a storage unit same day. Staff members are very informative and will do everything in their power to provide the best customer service possible. The office is clean and the storage units are nice as well. I don’t have any issues with Storage King whatsoever. 10/10
Review №2
2022-05-03Of the many storage facilities I have used in four different states, I have found the Aurora facility to be the best. The manager, Justine, is professional, helpful, and available. She is knowledgeable about her units and availability. If she is in the office she always answers the phone and/or door and if not, she is quick to return calls. She has a sense of urgency and can respond to clients asap requests efficiently and pleasantly.
Review №3
2022-07-26Amy was AMAZING! She took the time with me showing the various units available, and walked me through the process of renting these immaculate units. I ended up renting two! Professional, courteous, knowledgeable, and compassionate. She alleviated a great deal of stress for me as I haven’t moved in over 12 years. I highly recommend Amy and the facility.
Review №4
2022-07-08Justine and Amy made renting storage units so easy for us during a difficult family move. They were over the top helpful and thoughtful in seeing that everything went smoothly even over a holiday weekend. Thank you for making a difficult stressful time much easier. My father is thrilled to know the things he could make a decision about are stored safely near by.
Review №5
2022-04-13I stopped in and got pricing on storage units. The young lady who works there named Justine was very polite and had a very pleasant work ethic. It was a nice compared to some of the people I have come across in the past.
Review №6
2022-02-25As a long time customer for better then 2 years and been through a few property managers. the one they have now is by far the best one. Justine is so very helpful and easy to work with and has been a blessing to this place. I couldnt imagine a better property manager then Justine.
Review №7
2022-05-10They make it really easy to rent online, and Im very glad I can pay online as well. I filled everything out last night after hours and already got approved this morning shortly after they opened up. Looking forward to being able to have a place to store my stuff for an affordable price!
Review №8
2022-02-25My grandmother rented a unit at this location recently. She asked me to leave the young lady Justine a review. My grandmother was extremely happy with the service Justine provided and the details she took the time to explain. The unit was very clean and the best we have viewed.
Review №9
2022-05-31Super clean facility and the office staff was awesome! Everything was explained well and getting started was a breeze. The ladies even gave us a nice cold bottle of water on this 90° day, which was very much appreciated. I would highly recommend this facility.
Review №10
2022-03-28I have rented storage units off & on from various places over the years & this by far has been the best rental experience. Hands down. The staff is great to work with & they make sure that you feel like your units security is their top priority. Additionally, their having carts & dollies available to use at the storage location that little something extra a lot of other storage facilities dont bother with. And while they arent the cheapest location, as the saying goes You get what you pay for & I think this place is money well spent.