Kerbside pickup
Yes
Staples in Mentor
Categories
Location on the map
Mentor, Lake County, Ohio, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Health and safety
Mask required
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Amenities
Wi-Fi
Yes
Planning
Quick visit
Yes
Recycling
Batteries
Yes
Ink cartridges
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 440-205-0830
Site: https://stores.staples.com/oh/me...
Site: https://stores.staples.com/oh/me...
Opening hours
- Monday:8AM–8PM
- Tuesday:8AM–8PM
- Wednesday:8AM–8PM
- Thursday:8AM–8PM
- Friday:8AM–8PM
- Saturday:10AM–6PM
- Sunday:11AM–6PM
Staples in other cities:
Comments (51)
I need to get documents printed in short time. I am so happy that I found Staples. I went there immediately. Only one young lady was working there. It’s 8am. There was a customer over there. I tried to use the self printer machine. But it didn’t work. I tried to ask the lady. But she was still talking to the same person. I tried to find the problem . No matter how I tried, the printer was always in the process. I waited. Then it started over. The time went by 20 minutes, I looked back. The lady was still chatting with the same person. But the machine didn’t scan the code . I had to ask the lady: “Excuse me, the machine did not work , can you help me? “. The lady said: “It’s self machine. I am busy. You have to figure out by yourself. “ I thought: “I have no time. Let me try last time”. This time, it worked. Then the lady showed up. She said: “How may I help you? “ .
Leah at the printing center does an excellent job of laminating the new Medicare cards so they will last you a while. (We called Medicare to make sure it was okay to do it beforehand. Never laminate your Social Security card though. It has some security features that the government doesnt allow it!) If you need your new card laminated, try Staples!
They had what needed an much more.
Good store for office supplies in general, even more so that Office Depot has closed in the area. Excellent staff and are speedy, and printing department is clean and quick.
I had a good shopping experience here :) helpful, knowledgeable staff.
Was looking for an office chair. They had a good selection but nothing that satisfied the wife. The prices were better than Officemax but quality was not as good.
Came in to scan 11 pages to my email address. Did not use ink and did not use paper so mind you NO MATERIALS WERE USED. I used 30 seconds of their internet and it cost me $5.89! I could have printed the same amount of pages using their ink, paper, etc and it would have been $2. The girl scanned it in like that was normal. Sorry but I will pull ALL business from Staples going forward. Meaning the $8,000 a year I spend on office supplies will be moved to a new company.
I was just in the Staples store and the lady I talked to was very respectful to me and my aunt. She definitely takes her job seriously, if I was her supervisor I would definitely give her a raise
Once again, no one able to assist me with ink until Im checking out. Then they ask for your phone number and know who you are, but couldnt do that before to figure out the ink I needed? Why does it have to be so hard?
Very nice people. Easy to locate item I needed.
Helpful sales associate for anything they sell
This is a really dirty, dark, depressing, dysfunctional store. Three employees standing ten feet away from me were too busy in their personal stories to help, or even greet, me. I will go the extra distance to visit Office Max always.
Leah, our salesperson was amazing!! She was so helpful and curtious.
Very helpful.Soon as you walk into the store someone asks if you need help.
Tech guy was very helpful and knowledgeable.
Love that place. WONDERFUL Help
I went in to buy a few items and asked where the restroom was. The employee at customer service was incredibly rude and had a nasty attitude when I asked where the restroom was (assuming I wasnt a customer, I guess)! I immediately left and went to Meijer across the street to buy what I needed. Train your employees in the ways of customer service!
They had what I needed and at a good price
Disorganized. Clearance tavle had 2 monitors on it and given a price on one and the other was unknown price. When I inquired they said price on one I took was wrong and didnt know correct price and other one had no price either. So I said they are not for sale then. They said yes they are but we dont have a price. Took the other one back and I bought a few small items I needed for work and left. Super dissapointing .
Manager is very curt and rude. lousy personality
Shelves could have been a little more organized products in spots where they shouldnt have been not matching up with price tags, better organization should be the theme for today to where the chairs were, my check out employee was very nice and helpful
Was in and out quick and painless 2 days before Christmas
Store appearance is tired, and reminiscent of a garage sale, with items piled up or strewn about without consideration for organization. Handwritten signage, badly overpriced stock, not even remotely competitive to Walmart, Amazon or Microcenter. More than a few employees seem like they are doing you a favor to give you help, particularly the older lady in the daytime. Overall the Mentor store is the epitomy of why their stock price is 1/3 of what it was a decade ago, when the place was buzzing with energetic employees, and filled with organized, cool new office supplies which were well displayed and promoted.
Great prices, constantly have new sales, and a great place for back to school shopping.
Good Staples helpful staff your standard Staples inventory well kept store and the shelves seem to be stopped well
Great help with useful information. thanks!
Sales force very helpful.
I asked a question and received poor customer service. The associate was not able to answer my basic question, nore cared to find the answer. So I went to Kinkos/FedEx Office where I typically go anyways. There the staff had no issues answering my question and taking care of me.
Tyler , manager at Mentor Staples is very unresponsive to your needs. Not very knowledgeable about store products and procedure. Store items are very overpriced. Do yourself a favor and buy some wear else.
Everytime I go here the cashier is always rude as hell. I dont go very often because of that
The staff are very unprofessional. The men behind the Photo counter are very loud and act childish. The sale signs are always mis-leading. I will never set foot in this store again. This store isnt even worth a star but I had no choice.
Worst customer service Ive ever experienced!
Couldnt help but has a nice staff
Great as always. Mentor has a great staff!!!!!!
Adam was very helpful
What you would exspect from a office supply, printing, and shipping store and more.
Staff went way above and beyond to help me
Very very poor service!
Ill see after service is complete
Very friendly manager.
100% solid
Total reviews rating 3.6
51 Reviews for Staples 2023:
Review №1
2022-02-17Customer service in this country isn’t what it used to be. Ask for help on a pc and it was like I was asking for a freebie or something. No one wanted to help me. Overheard the manager say that the guy with the gun set precedents so I just had to wait…. Wow the vibe and morale in this place was just low.
Review №2
2022-01-14CAN ALWAYS FIND STUFF, GREAT CUSTOMER SERVICE, HELPFUL IN CHOICES.
Review №3
2021-08-09Alexia is FABULOUS! Helpful and kind, she got the printing job done right! Thankful for her hard work and dedication at Staples here in Mentor, Ohio, she is awesome! Thank you Alexia for a job WELL DONE!!
Review №4
2021-06-22From start to finish, Sierra (at the Mentor, Ohio store) was fabulous! Very professional, caring, and understanding. She went above and beyond to help me, and that just made my day! She is responsible, and knowledgeable too. Work with her for all your printing needs.
Review №5
2021-06-24I went in to buy poster tubes, didnt exactly know where to look, but the lady at the print/copy center was able to help me find them. Friendly staff, and a good selection of products.
Review №6
2021-07-21ALEXIA is awesome...she greeted me with a smile, and helped me through everything I needed with success! The best customer service I have had in years. Thank you maam!
Review №7
2020-12-15Spent the better part of the afternoon trying to send a package. Went to both the UPS store (where the line was out the door and down the sidewalk) and the FedEx/Kinko’s store (where the staff was rude). Decide to give Staples a try. The staff there (Katie and Alexia) were amazing and extremely helpful. They are a UPS shipping site too,so I will be taking all my packages there in the future.
Review №8
2021-02-15Alicia at the print center was very disrespectful and unprofessional during my most recent encounter with Staples. I went in to place an order for my business and she was rushed and rude due to understaffing in the print center. Not my fault. My husband went to pick up my product the next day and the laminate was peeling up off a quarter of the board Id had made professionally and he had to leave it to be re-made. Upon the second pick up attempt the font and fill of my business logo came back inaccurate. Again, Alicia was there and this time I got the eye roll as I approached the desk and the huffy breath. Argumentative with me as I tried to explain why it was incorrect and indignant she did nothing wrong until a manager came to help her figure out the issue. The issue being the font was not the same font that I put onto my stick from my laptop for copying due to a difference in publisher versions. ( My IT person states that Publisher, regardless of version, has a compatibility mode built in and that this simply isnt true. In the past with other employees this has never been an issue. ) I see no need to argue the point that the item was incorrect and simply needed remade to the previous standards Id always had there before, without eye rolls and huffs of breath. While I do not fault Staples themselves on a whole, I do fault them for allowing her obvious attitude of me while discussing the issue. Upon my leaving she carried on in a loud voice laughing.... very professional Staples.
Review №9
2020-12-31Very very rude people working here. Very young kids too that were no help. The one girl with light purple hair was very rude and nasty had a major additude problem asked for help many times she just kept ignoring us didnt care shes lucky she was that tiny too and was a young girl. The guy at checkout too didnt even give my correct change back. I just had to get out of there as fast as i could. Not a good store.
Review №10
2020-09-02The employees are always very helpful and pleasant. I have used their print services on several occasions and their work has always been excellent.