Wheelchair-accessible entrance
Yes
Sprenger Health Care Towne Center Community Campus in Avon Lake
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Avon Lake, Lorain County, Ohio, US
Accessibility
Comments (55)
I wish we had never sent my grandfather to this place. While it looks more appealing than most nursing home facilities, the care here is despicable. My grandfather has been found by family members is so many precarious states. The nursing staff has refused to follow PRN orders for medication that is to keep him calm and comfortable. He went in walking and now hes wheelchair bound. Recently, they forgot to give him lunch and left him in a hoyer in his bed in a panicked state for who knows how long. Dont send your family member to Sprenger.
Its sad when the staff take all of the parking. Especially the handicapped parking. Then to have a staff member kick you out of one of those handicapped spots so they can park there is inexcusable. Maybe if there that handicapped they shouldnt be working. And staff takes up all designated visitor parking spots that are clearly marked as well.
For being a facility that accepts both skilled rehab and hospice care patients, one would expect that their nursing department and the food services to be truly health conscious, and skilled into tending to people with special needs, right? Unfortunately, such is not the case..., as even their own customer service satisfaction person affirmed that they have great physical and occupational therapy, but a lot of complaints in regards to some of their nurses, and the domineering can foods kitchen:-/.
Everyone is so friendly & helpful and the facility is very pretty and accommodating. They also provide fun activities for all the residents. Very nice place if you have to put a loved one in special care.
My job gives me the opportunity to interact with residents and staff throughout the entire campus of Towne Center - my favorite part of my day! I can tell you, really wonderful people live and work there!
Could clean rooms a little better
Terrible place, wish I could give them 0 stars!! staff did not pay any attention to my grandma, wish we never would have brought her here!!!
The spenger facilities is a very nice place thats secure and clean an maintained. So if anyone has not been to Avon town Center please go. Its beautiful in an out.
Definately not happy with the human resource guy who... wasnt.even there for my interview....then...had me come in 5 days later for what he says was to fill out paper work...only to see he needed my social...which I left work 4 hours early for something I could of did over the phone.Then one week went by..I called..only to hear my paper work didnt go thru..which I resubmitted...3 times..another week gone..which I left 3 voice mails...no reply back....when,I did reach him..he claimed he would call back and never did..I left front desk messages and messages on his phone..also,...basically a month went by and lets say Im not employed there.. thx to him..not myself. And its a good thing I didnt put a two week,notice in,at my other job. I was completely appauld.A human resource manager.needs to follow up abd through when hiring...Thx MM...ur hiring skills are unprofessional.
I have to say that for the 9 years that my mother was a resident of 300 block. I have nothing but praise for the Nursing staff. AndThe Aids. They all were a Blessing to my Mother (Doris Lehota) and to me (Steve Lehota jr). Mom went in to Hospice care when she took a turn for the worse. And that was Blessing number two. With that being said. Springer and Hospice. You made my Mothers last years of her life special and she was happy and very well taken care of.. Even though she was a pain in the butt alot. I thank you all with all my heart and soul!!!!
Nice facility, but what pills are they feeding the rehab patients? Catatonics in wheelchairs everywhere. Ive seen livelier morgues
A nice place to work. If you need to put loved ones here we have skilled nursing , assisted living, memory care, and independent living.
Someone in your organization should have a master phone list. I got the run around from three different people with no luck in finding the phone number of one of your independent residents. There must be an easier way!!Jim Moyse933-6414
Their employees aren’t paid enough for what they have to go through. No wonder they are always short staffed and can’t keep anyone there when hired. Nurses get paid more and do a lot less work the STNA’s bust their butts and get the short end of the stick.
They dont even do their jobs right for the people live there because they make the people wait for long time and it dose not make scence
This is a beautiful facility to work at. I have gotten to know some amazing people here, staff and residents included!
The nursing and management team has handled the covid 19 crisis extremely well. Everyone works well together as a team.
Staff was very friendly, however the placed needs to have a very intense cleaning for smell. I feel bad for the residents but overall the care is good.
Horrible!!! Lack of care for patients and visitors. Many aids are from temp services, lack of workers
Very beautiful place! If I have to ever have to live in a retirement home this is where I would like to be!👍👍
Great friendly staff. They care about your loved ones.
This is a really nice nursing home facility wise....its great atmosphere there
VERY,VERY,VERY,NICE STAFF 100% VERY CLEAN PLACE IN SIDE AND OUT
Love it
Nice place to have family live! Nice staff who seem very caring!!
Poor care and horrible customer service. I will never allow another family member to be a resident here again
Smells good lol. Assisted living facility. Friendly staff
The facilities here are much nicer than the ones at Autumn Aegis.
The nurses and stnas care so much about their residents.
My mom was there 5 star place in everything.
Beautiful facility with a friendly professional staff.
Mom is happy & the staff is excellent
Very nice place to work
Never been there, the date is 2 years, but maps keeps asking
The place is very nice the people are great
Friendly environment. Workers take pride in job.
New memory care ward is beautiful!
It is a chain ... it is also great.
Nice, friendly staff
Its mostly empty.
Nice place fir retirees
Awesome
Nice Place
Beatiful place.
Comfortable
Total reviews rating 3.8
55 Reviews for Sprenger Health Care Towne Center Community Campus 2023:
Review №1
2022-01-02If you look through these reviews, you will notice a lot of them are left by employees. Probably more than you see, because some people did not identify themselves as employees. This is because Sprenger pressures its employees to leave 5 star reviews to increase the facilitys star rating and move higher in search results. Dont be fooled. Sprenger is a morally corrupt company that views patients as dollar signs and routinely finds more and more dishonest ways of decreasing the amount and quality of the care provided to your loved ones and increasing the amount of money in their pockets. Denying quality and quantity to the patients is monetarily incentivised. You would be appalled if you saw the food budget alone. Its single dollars per patient per day. Its very close to prison food costs - and purchased at the same place. Meanwhile, the people responsible for creating the budget pocket at least 100k annual salary (more if they come in under budget and get a bonus.) Sprenger has become very good at building beautifully attended and decorated facilities to convince you they will give the same time, attention, and care to your loved one. They will not. If you love your family member, do not send them here or to any other Sprenger facility.
Review №2
2022-06-05Clean. Good food. Wish staff was a littlebetter trained. Getting info in pricing and spend down is impossible. This was three years pre covid.Three years later. Post covid. Limited staff. No housekeeping services for three plus days in room. More lens and never see RN ‘s. More agency help. Nursing is dependent on who is working. Once our loved one leaves we will be not recommending them. Many residents walking around unsupervised. Resident fell no one knew. We had to try to find someone. One nurse on in an entire wing. Residents with dirty clothes and many with no shoes on. Very sad
Review №3
2022-01-31Very nice staff 🤗 entered and felt like a home. Seeing the residents and greeting them just for a short time made my day.
Review №4
2021-07-27So proud to work for this facility and an honor to take care of the residents! Sprenger is home to me and grateful for such a great company and family to work for. Would highly recommend this facility to anyone looking for long term or rehabilitation care.
Review №5
2019-11-04This is the greatest and most remarkable nursing facility that I have ever imagined existing.It far exceeds my expectations, and blows me away. I have seen many nursing facilities and this is by far the best.Its luxury resort living, mixed with top notch nursing care.The furnishings are beautiful, around every corner is a beautiful sitting room or area that more often than not has a fireplace. (Ive never seen so many fireplaces!) Theres a billiards room, a pub area, an indoor pool, a putting green, something like 5 lovely courtyards, cafes, a Main Street that has all the places that youd want to visit, from a post office, and salon, to a delightful cafe, and Towne Hall. Theres also a theater room, and aside from the gala sized dining halls, a glass ceilinged food court area complete with a giant fish tank, with living coral and amazing fish. Just extraordinary.The staff is chipper and upbeat, and everyone does their part to help make it a great place to be.I would love to live there.
Review №6
2020-01-17Just transferred a loved one out of here after 10 days. (Went to Brookdale Westlake) Terribly understaffed. Food was inedible. No cushion in her bed mattress. Marks on her butt from the bed frame. Very condescending nursing staff. A nasty cooler in the hall for ice. The kind of place you go to die when no one cares about you. Other positive reviews sound fake to me. “Greatest most remarkable facility ever imagined”!?!? Really... Read the ones about the food and the care. Maybe the independent living is better. If your loved one needs “care” go somewhere else!!
Review №7
2018-11-10Visiting a family member who has been in physical therapy for over a week.The food is so terrible he has not eaten one meal there. His wife brings his food.They do not empty the urinal unless they are asked.Who wants took at pee in a plastic bottle sitting on a bedside table all day?The place is newer, looks nice, has good physical therapists but the employees who help patients in the rooms on a daily basis need more training and need to communicate better with the patients.
Review №8
2020-08-20The staff at Avenue Assisted living go out of their way, above and beyond, to make sure the residents feel loved and cared for, especially now that they are not seeing their families on a regular basis due to the pandemic. Their kindness has made all the difference in the lives of many!
Review №9
2020-02-29They need to hire more help, they have one person feeding 40 people and that one person not one serves the food, but they also have to feed everyone. So this one person is running around like a mad man. They also need to hire more nurses and aids, they claim they change the clients one every other hour, it’s more like once a day, if they don’t ask and many people there can’t communicate properly anymore
Review №10
2019-02-26The reason for 1 star is the management and not the nursing and Stna staff doing the day work. I agree with some other reviews that the food needs and upgrade. Its not awful but could be improved. The staffing is low. Pay more to staff and not sponsor a baseball field.