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Shoe Carnival in Cincinnati

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Phone: +1 513-922-8924
Site: https://stores.shoecarnival.com/...
Opening hours
  • Monday:10AM–9PM
  • Tuesday:10AM–9PM
  • Wednesday:10AM–9PM
  • Thursday:10AM–9PM
  • Friday:10AM–9PM
  • Saturday:10AM–9PM
  • Sunday:11AM–7PM
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Total reviews rating 3.9

181 Reviews for Shoe Carnival 2023:

Review №1

2021-09-22

I went to this Shoe Carnival to buy a pair of sandals after my husband told me it even existed--I had no idea we had a dedicated shoe store in Western Hills. The parking lot was clean and so was the store (although the clearance sections in the back were a little chaotic). I would have liked a wider selection--so much of the store is taken up by name brand tennis shoes, which leaves little else for sandals, heels, boots, etc. I found a pair that would do, but they were so expensive ($35 on clearance for a flat, leatherless sandal). I tried to find other options but sandals arent the most attractive shoe and some of them were even more (around $50 on clearance).I decided on the $35 pair because I really needed them and have struggled to find anything else for weeks. My husband checked out mens shoes, but they were all too expensive to consider for now (all $55+). Our cashier, Lindsey, didnt greet us at first (I greeted her), but she ended up being friendly so it seems shes just shy. She did catch that my shoes were two different sizes, and then they had three employees searching the store for the matching shoe in my size (found it in the back). Im grateful for their search!Overall, I went here because I had tried everywhere else. While I did leave with a pair of sandals, Im not completely satisfied because Im anxious about them lasting me a few years to justify the (clearance!) price. It has been about ten years since I last bought a shoe like this, so perhaps its just inflation. Nevertheless, it was a so-so experience.

Review №2

2019-03-12

Over priced, cheap cloth top shoes.... not worth the price.... not very organized....

Review №3

2018-08-22

Buy one and get one half price 😎 the only thing that the store was such a mess shoes was everywhere in the wrong Isles on the floor it was like a tornado hit it I understand that people was in a rush do to kids going back to school but come on 😒🤦‍♀️

Review №4

2022-02-06

Friendly and helpful staff. It definitely isnt their fault that you will get accosted by panhandling in the parking lot.

Review №5

2021-10-20

I purchased a pair of Emeril Legassi work shoes for my new job at shoe carnival.After one and a half weeks of wear the sole became separated from the shoe.I did not keep the box and could not find a receipt. I figured like most modern stores they could look up the purchase on my credit card.Come to find out they are not that modern.The lady told me I am out of luck.So keep your receipts if you shop at this store that sells low quality foot wear. In fact just go somewhere else.

Review №6

2021-04-19

This place is a joke. The workers are rude and have 0 personally skills. I was bothering them to ask a question about a shoe. Will NEVER step foot back in this joke of store. DSW is way better and I will drive to spend the money at a better store.

Review №7

2022-01-03

It is another shuttered business at the Glencrossing plaza. Seems only the methdone clinic is the one businees remaining.

Review №8

2021-06-16

Always have great shoes but need more sizes in womans 9 1/2 customer service was fair they seem to wanna get away with helping customers every time I asked a question it was well thats all we have...he never went to look in the back for nothing. Lazy customer service but great shoes for a great price.

Review №9

2020-09-14

Huge selection of shoes. the lady working the floor stocking shelves was incredibly rude. I asked for the mate of the shoe I was getting and she was completely bothered that I even asked her a question. after asking where to find the mate she throws her hand on her hip starts to roll her eyes tells me theyll get it for you up front as if I was supposed to automatically know this. I get to the front to check out no one greets me no one says hello Im just standing there. the one employee then points to the counter and says just put it up there. I probably will not be back to this store location.

Review №10

2020-07-20

The customer service was very poor. I was with a lady who had just had a medical boot removed and was very excited to get into regular shoes. When I asked where we could find footies for her to try on shoes I was directed to the front of the store. Ok, not knowing better thats where I went. The next question concerned a chair for her to sit to try shoes on. Instead of directing us to a chair the person actually pointed her finger and told us they were somewhere over there. Wow! Worse customer service ever. After paying for the shoes I decided to let the cashier know about the poor service. She shrugged her shoulders and said the person who treated us so poorly was the manager. I do not know the name of the manager but she was heavyset woman.

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