Identifies as veteran-owned
Yes
The UPS Store in West Chester
Categories
Location on the map
West Chester, Butler County, Ohio, US
From the business
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 513-755-6662
Site: https://locations.theupsstore.co...
Site: https://locations.theupsstore.co...
Opening hours
- Monday:8:30AM–7PM
- Tuesday:8:30AM–7PM
- Wednesday:8:30AM–7PM
- Thursday:8:30AM–7PM
- Friday:8:30AM–7PM
- Saturday:10AM–4PM
- Sunday:Closed
The UPS Store in other cities:
Comments (135)
Employees were so fun and playful. Genuinely seemed happy and mentally stable which was such a nice change of pace from the post office. Also super fast and did a great job 5/5 recommend.
I love this location. All the associates always treat me well. I come here to get copies, mail pkgs and get forms notarized. I was in 7/6/22 to get a form notarized, Amber helped me and was awesome!
Great experience! I went in for notary services and she was so helpful and patient in helping me navigate the process. Will come back to this store for all my needs because of the great staff!
The kid helped me with the bulky Amazon return packages and actually helped me get them out of the car. I forget his name. However he made the transaction seem less and efficient. Wonderful experience.
Great UPS store! The staff is very helpful. I was missing a box and didn’t have the right paperwork, the staff employee navigated me through everything to get my return sent back. I will be using them every time for my returns and mail needs!!
Utilized the stores notary services for a car title transfer. Was in and out quickly for a great price. Notary Amber and staff Jacob were very pleasant to work with.
The notary Amber was extremely helpful and quick with my request. Process was pretty painless and she was patient with me since I had no idea what I was doing. Will be coming back if needed again.
Great customer service from Andrew this evening before closing the store. He was very busy and polite answered questions and help with shipping several packages. Great service from this location. Store #2903
Went in 07/06/2022 to fax some documents and the staff was very attentive. They helped me complete my request and for me My confirmation. They even waived my fax costs for this visit! Great job!
Amber, the notary, provided exceptional service. She was thorough and careful when notarizing documents. She was knowledgeable and professional. If you need a notary, go see Amber!!!
This UPS store goes above and beyond the call of duty. They are extremely professional and the one store I trust for all my printing and shipping needs. I would absolutely recommend this store to everyone.
I manage a TUPSS location in another state, and had an issue where a customer was traveling to West Chester for business, leaving behind a book he needed. His wife shipped the package to him and there were weather delays, preventing him to get it before leaving West Chester. Trying to help my customer in a panic, I called this store and spoke to Carrie who was able to print a PDF of the book and bind it in a blink of an eye. My customer was happy, and I was absolutely blown away by how helpful Carrie was. Shes a gem of an employee who did whatever she could to help me make things right with my customer, and Im so grateful for her efficiency and kindness.
Very helpful and friendly. Will definitely use them again for my Amazon returns. Much easier than Kohls.
Staff are super friendly and service was the best out of all UPS Stores I’ve been to. If you need something shipped go to this location!
The delivery company did not properly deliver my package and returned it to The UPS Store. This was not the fault of The UPS Store but understanding my frustration they reshipped my package at no charge and patiently worked with me to make sure all the delivery details were correct
I ran in today to make some copies. A gentleman offered help as soon as I walked in the door. Took less than five minuets. Very satisfied with their service! Thanks!
We notarized our couple of documents. They have taken care of us and usually I see those working there they are very hard working and humble.Thank you all.
Fantastic, fast service and the store is very organized and clean. The gentlemen working in the store are so friendly and patient with the customers!
The employees were a major help and provided assistance with extreme kindness and professionalism! I love this Ups store and will be back in the future!!!
Great service! I ran in 10 minutes before close and they were extremely helpful.
The most helpful and kind hard working employees always willing to help and very knowledgeable best ups store.
The team at this store is awesome! Very friendly and knowledgeable. I would definitely recommend this location.
Incredible customer service! The staff seem so happy and upbeat. Extremely willing to help and get the jobs done fast. Store is also clean, organized and because of the staff a very cheerful errand time.
Always super polite and efficient, especially during busy times. One time there was only one woman working and the line was to the door and even then she greeted every customer that. Came in the door and apologized for the wait.
Amber, the Notary, was extremely nice and helpful, as were all of the employees, who had to witness some documents. Would highly recommend to anyone. A very good experience.
A big thank you to Britney and the guys for going out of their way to solve a problem which I had created! These folks are really great.
Wonderful customer service. Very helpful, friendly and polite
Very pleasant staff and made my shipping process easier!
These guys are mvps. They’re speedy with packages and they’re nice enough to let you use their charger
Always courteous, helpful and professional! So convenient and such fast service!
I went to The UPS StoreAnd I had the pleasure ofAnd got great service
Fantastic customer service! Highly recommend! Best UPS store!!
Extremely pleased with the service.The staff was great, they didnt even charge me for taking 1 printout. Thanks & Shoutout to UPS Store# 2903 West Chester, will surely visit again!
Amber was terrific in helping us resolve our notary issues. I will be back.
Great team. Great service. Always kind and getting things done.
Absolutely wonderful experience!! Super nice staff and very helpful! Thanks so much!! 🥰
Great experience. Fast service, very helpful employees!
The staff was incredibly helpful and kind during a very busy time.
Fast and friendly service. I always come here to rerun amazon packages.
Great experience! Employees were very helpful.
Amazing customer service very helpful and efficient. The only UPS store I will go to! :)
The absolute rudest employees ever. I would ask simple questions and they would be sarcastic and rude. Didn’t want to help, rolled their eyes when asking for help. There are too many UPS stores around here for me to EVER go back to this one. Save your time and go somewhere else. They clearly don’t want to help or show any type of decent customer service.
Appointment times for notary so no waiting. Friendly staff and very helpful.
The store had a very long line but it didn’t feel so long because of how efficiently it was being taken care of. I was quite impressed by the cleanliness of this location, especially in these difficult times, and the enforcement of face masks was truly appreciated and respectable. The packages were clearly handled with care which I was thankful for. My transaction was very smooth and swift.
Friendly and super helpful staff. excellent service. Thanks.
The team is always so helpful! In and out everytime.
Great customer service! Very helpful.
The customer service is good in this ups store
I have always had great service here!! The staff is so friendly and awesome!!!! Thank you for always being there for me when I need you!!!!
I really dont find pleasure in leaving poor reviews but I am left with no other choice. Right before Thanksgiving I called this location and inquired on whether they accept packaging for USPS at which they indicated yes. I let them know that I had 2 items to ship and that I have a shipping label, however, I would need packaging. They let me know this would be just fine. I arrived to a packed store. By the time it was my turn I reiterated that I had just called, I needed to combine these two items in 1 package and showed the cashier (Moe) my shipping label. I let him know that I was advised they had packaging materials that I could use and would like to do so. He indicated to me that this was fine, that in fact he would just do it for me. He also let me know that he could not provide me with a tracking receipt but would be sure to handle it for me. This should have been a red flag for me. I should have waited, despite the long line, while my items were packaged up, labelled, and placed in the USPS pile --- but I didnt want to be complicated. I wanted to be courteous to those behind me and silly me, I trusted that he would do just as he said. Long story short, only one of my items was successfully returned to the vendor. But how so if they were packaged together? This means that somewhere floating around the universe is my camel coloured pea coat. When I called to inquire of this item, no one had any clue what I was referring to - which to me leads me to believe it was stolen by an associate. Otherwise, it would have shown up, as indicated, along with the other return item - same package. I called for several days in a row to speak to a manager - a manager is never there. I will be clear that each encounter via phone and in person, was with Moe. I was told by Moe that the manager would just tell me that there was nothing he could do about it. The straw that broke the camels back was today, after calling several days in a row - and still no manager. It is Monday morning - how is there no manager present? I am then told he would be back at 3pm at which point - still no manager at 3, 4, with know known time of his return. So managers just leave the store and dont come back all day? When I asked for a contact for escalation, Mo also said that he cannot provide this information. There is no way and I am left to believe that yet again, this team is dishonest and I am very disappointed. I feel like there is nothing else for me to do, other than to not trust so easily. I would also warn you, dont trust these people. Get your tracking slip, watch them package your items and place them where they belong. Especially since this is how you will be treated should there be any confusion. Trust, it is worth the wait and I am sure the other customers can spare an extra moment or so for your peace of mind. Luckily I was able to get into contact with a nearby location (Beckett Ridge) and they were able to provide me with escalation information , I was able to talk to the manager there directly, and he even stepped in to personally help resolve the issue with the other location. Fingers Crossed!
Every single time I go into this store, the staff is always working so hard, they are all so friendly, and always willing to help! Only location I will go to! 😬
I have been visiting this store several times a week for almost 1 year. Always quick in/out and recognized as a frequent shipper. Never a single issue until I needed a package turned around.UPS lost the package between terminals.Since I used the store to ship the package UPS wouldn’t give me any information in regards to the claim.Contact information along with item value information attached to the claim. Package was insured.All UPS will tell me is that they closed the claim and sent the information to the store. I have reached out to the store. Multiple times.UPS closed the claim on September 11th. It is now September 25th. UPS won’t tell me anything other than “contact store”.I spend a lot of money on shipping. It’s rare that I have an issue but when I do have an issue I would expect UPS to be a bit more forthcoming with information and at the least honor their insurance when they lose a package between terminals.I understand this to be a UPS issue and not so much a store issue.Unfortunately I will no longer be using UPS because of this.1Z37X2990301040136
Such fantastic service by the team at this branch. Micah and Larry have always been supportive, patient and courteous. I have been here so many times for notary, printing and mail services. Not once have I had a bad experience. Thank you team! I really appreciate your customer service.
Great staff...friendly, courteous and professional. Always willing to help you navigate through shipping options.
Super helpful staff! Always accommodating!
Amber was very kind and professional! Excellent customer service!
Excellent customer service, friendly staff, efficient
I just recently started going to this location, and it is a great location! I ship quite a few parts for work (weekly) and they are always helpful and friendly. Most of the time, Im in and out in about 5 minutes. I also use their notary which is kind and helpful! I know for a fact that I will continue to visit this store!
Great and fast service. Nice team.
Awesome staff and great service!
Always super helpful and fast!
The staff at this location is friendly and very helpful. Ive always had good experiences at UPS stores. However, the employees at this store have gone out of their way to assist me on several occasions. To me, that is worth the fifth star.
I stopped in this store last week to drop off a few packages. I get a chance to meet Erica she helped me with my packages. Shes friendly and also good customer service. Thanks again. I would use this UPS location in the future.
This store is close to my house and i use it almost daily. All employees have been very helpful. They have offered me ways to save and helped me with all my shipping needs. I recommend this store to anyone who wants nice, friendly, and helpful customer service from a reliable place of business.
7/18 - The guy named Mo was a great help during my visit. He appeared to be very knowledgable and was able to quickly answer all of my questions. I really appreciated his service!
Manager was extremely rude to me and other people in front of me. Also has bad odor of cigarettes that was unbearable. Don’t recommend this location.
Called 3 times this morning. Had a simple question that would’ve taken 5 seconds to answer. Was told to hold the first time but he hung up on me. Was told to hold the second time so I held for a long time only to be hung up on a second time. Third time, told the guy I’ve been hung up on twice but he ignored me and threw me on hold again. I know you have caller ID. Least you can do is apologize. Nope. RUDE!
This UPS location is the best! It’s never busy and the employees are super friendly and helpful!!!
I directed my field engineer to this location based on a google maps search so that he could get some items boxed and shipped before he gets on a flight at Dayton Airport...and despite the UPS Store sign, and the sticker on the door itself that said Ask us about our pack and ship guarantee!, the person in the store (Tom) said they didnt do that, and that we had to go to the hub. Ive used the pack and ship option at UPS stores often, and Ive never had someone refuse to package and ship something for me. Now my field engineer is likely to miss his flight because he cut his time too short, and now he has to find another UPS store that is willing to package and ship 30 lbs of tools.
Great store, Great vibes, Great team!!!
Very friendly and nice staff
They do everything they can to get your package delivered, returned,or otherwise processed. The staff is friendly and professional
Great service by a Wonderful notary
Thank you!!! Great service!
Made an appt with notary for 0930. I get there and they said he wouldn’t be there for 30 mins.
Fast service and great experience 👍
Great service every time!
Very helpful and very professional.
Greeted at the door and great service
Amber has great customer service
Great location.I was assisted with my small transaction quickly and efficiently by the young lady. The man in front of me had a bigger headache, but was assisted by the very knowledgeable staff.
One of the worst experiences in my life. Never gonna use UPS again. Gentlemen there dont know what they are doing. My package been lost 2 days
They have great service. Their quick and very curtious. They are covit respectful
Thank you Ryan at the Whetherington location.
Great experience. Very friendly employees, worked quick and helped me out with everything no problem.
Every time I go to this Ups store, I end up leaving with everything I went there for. I do my printing here and I always receive the help I need. Great people here!
Great customer service
Return was handled quickly and with ease.
Always a pleasure to do business at this UPS store. Friendly, prompt service is always appreciated!
Drop off my packages here when Im in town. Great service, and near Sultans Mediterranean Cuisine :)
Guy immediately helped me get my return box to a Fedex when I walked in. They get the job done fast, in a flash
Always friendly and fast
Went above and beyond to help me send back a package. I was missing a couple things and even though they was taking in a shippement they still took the time to help me out!!
Helped me ship a snowboard that I thought was going to be a hassle. Was fast! Definitely would work with again.
They lost my package 📦I I’ll never gonna used your services again, very disappointing
Very efficient and friendly. They even know my dogs name.
Great UPS location. The employees are always really kind and knowledgeable.
Great customer service. Very professional. Nice store
It is a pleasure dealing with the staff here. They are always helpful and very friendly.
Very friendly staff. Clean store. Very helpful.
Very well ran and organized. Very nice staff.
Fast and friendly service. Quick drop-off with no line!
Great service
Was unhelpful and rude.
Fast and quick. Amazing customer service!
Awesome customer service
Erica was excellent. Very helpful and fast.
Excellent service! Thanks for all your help!
Great service
Fast service
Friendly staff , love Erica
Quick and friendly service
Great place , good help at this place !
Great helpful service!!!
Fast great service
Welcoming and friendly service
Great service
Friendly Staff.
Good experience
Very helpful
Super helpful staff! They had my packages boxed and ready to go before I knew what was happening! Love it!
Quick service with a professional yet friendly manner. Upbeat atmosphere in the store. The staff always seem happy to help and assist. Store is always clean and orderly as well. Very pleasant experience each time.
Service was excellent!
The staff is passionate about friendly professional, quick customer service. Everyone is kind, extremely helpful and dedicated to giving their customers the best experience possible. From a quick drop off to multiple transactions, they handle it all with speedy attention.
Staff was very friendly with helping me to ship my textbooks back!
Total reviews rating 4.7
135 Reviews for The UPS Store 2023:
Review №1
2022-02-03I was so pleasantly surprised at the great customer service. They had a few people in line and I patiently waited. When it was my turn, I asked if I could borrow their 2-wheel cart to bring in my boxes since they were heavy. I was met with of course you can and you didnt need to wait in line to ask. That was surprising to me. I didnt want someone to think I stole their cart so I wanted to ask permission first. When I got to my car with the cart, I turned around and here is an employee there to assist me with getting things out of the trunk. I was shocked that he took the initiative to do that. Again, quite pleasantly surprised. He helped me with the boxes and then got everything put in their system. Both employees really seemed to go above and beyond to help all of the customers from what I witnessed. I will be going back there for sure. Excellent job!
Review №2
2022-07-13I stopped to get packaging for an item that I was returning. The staff each greeted me kindly and were very helpful. They were quickly willing to direct me to the least expensive way to package my item for return and promptly finished packing it and sending it on its way. Writing my review took longer than my time required to complete my shipping task today. I’d come back again!
Review №3
2022-03-22My favorite UPS store! I live in Fairfield but usually I use this ups location because it’s near my son school and it’s very convenient. The staff is super friendly and fully knowledgeable to attend customer needs. I love the fact that anytime I need to have something printed, they offer their email, it’s save me the hustle to get into my email from a computer and print it from there. I can literally do it straight from my phone. As a busy mom this matters a lot to me.
Review №4
2022-05-12I was in your store this morning and the young man working was being treated very unfairly( abusive) by a customer ahead of me. He was doing everything he could and never once was he rude. I ended up leaving no fault on the store and returned later and told Carrie my concers and gave kudos regarding how Andrew conducted himself. She asked I give a review so here it is. I use several of the UPS Stores and Im always a happy customer.
Review №5
2022-08-05This store has renewed my faith in humanity. They were so accommodating and were happy to help me with my many questions. I will never go anywhere else. The manager went over and beyond any expectations I could have had.This UPS store is truly an asset to our community.
Review №6
2022-06-20I had a rather complicated task for one of their notaries to complete. Not only was she polite & professional, but she went above and beyond by researching on my behalf in order to ensure the task was completed properly. I am a customer for life at this location!! I’d highly recommend.
Review №7
2022-06-28We had this store notarize documents for us (as well as take an Amazon return) and the entire staff was friendly and helpful, even to the point of giving my toddlers bubble wrap to play with while we took care of the paperwork. We were in and out quickly and efficiently.
Review №8
2022-05-17I walked into the West Chester location by Meijer this afternoon, and there was a huge line. Within moments, the employees had gotten everyone taken care of and rushed out, all with a smile on their face. I was impressed, and I found them to be very caring. So sweet. Excellent service!
Review №9
2022-07-08These people were awesome and efficient. Amber was personable and professional in notarizing documents. Other team members were willing witnesses to the signatures. Everyone was kind and courteous. I highly recommend this store.
Review №10
2022-05-02Wonderful customer service. Very helpful, friendly and polite. I was anxious and overwhelmed about returning some computers and equipment but the UPS associate kept calm and gave me some good advice to manage my situation. The matter is resolved and I’m relieved.