Serra Auto Park in Akron
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Akron, Summit County, Ohio, US
Site: http://www.serraautopark.com/
- Monday:Closed
- Tuesday:9AM–6PM
- Wednesday:9AM–6PM
- Thursday:9AM–8PM
- Friday:9AM–6PM
- Saturday:9AM–4PM
- Sunday:Closed
I contacted Matt Kopp at Serra Toyota in Saginaw seeking a 2022 Corolla Cross for my very good friend. He went the second mile to find her the perfect car, in a very timely fashion! He did not push her to buy extras, like paint clear coat, rust proofing, or extended warranties, (like another local Toyota dealer had done). I am a Toyota loyalist, and I am grateful to Matt, and Serra, for taking such great care of my friend! Matt represents Serra, and himself, extremely well and has left a positive impression for the Serra group of dealerships!
Josh did a great job making sure the warranty repair was taken care of, and of handling another repair that was necessary. Work was done in a timely manner. I am pleased to be a Serra customer.
Took car in for drivers side windshield wiper not working. Was told it was the windshield wiper transmission/linkage. Parts would be approximately $160.00 + labor. Received a call stating I needed a new arm also. Total bill was $733.43 FOR A WINDSHIELD WIPER???? Will be looking for a new car in a few months but certainly will NOT purchase from Serra! Will also be reporting to the Better Business Bureau. This was truly price gauging!
Justin McMann was my salesman. He did an awesome job and got me into a brand new Honda Hrv. Shopping at Serra Auto Park was easier than shopping online. They have a friendly crew and a relaxing atmosphere. Thank you for your help. 🙂
Went here to have my truck serviced. I was greeted immediately and the technician was extremely helpful in letting me know what services my vehicle needed. They did a fantastic job servicing my truck. I highly recommend this dealership.
Josh did a great job helping me buy my Subaru!Made the experience of buying a new car less stressful and worked with me to get me where I wanted my payment. Would definitely recommend Josh and Serra to anyone!
Had a great experience purchasing our new TrailSport at Serra. Our salesman ED made the purchase a hassle free transaction. We normally spend hours finalizing paperwork (such a dreaded experience) but Ed had us in and out in less then an hour. We had to order our new SUV but it came in sooner then expected. Ed had great communication with us thru the whole process. We have purchased many vehicles thru the years and dealt with many different dealerships and salesmen. Any further vehicle purchases going forward will be from Ed McKenna at Serra AutoPark. I am writing this review because of a great experience not because I am family, a friend or being paid to do it. Go to Serra, ask for Ed McKenna👍😊
Would give 10 stars if possible!! Had a great overall experience, quinton was my sales professional and he was very helpful throughout the entire process of trading in my truck for a new Chevy. Thanks again!
Dave Somerville was great to work with in purchasing our new Honda CRV. He followed up daily to let us know when to expect our new car!
Purchased our first new vehicle through Serra. Justin McMann was excellent through the whole experience and great about staying in touch as we waited for our vehicle to come in.
“ Excellent, very friendly and knowledgeable. First experience at another dealership than ford. With service I received you have a client for life. Worked with Cody Hazelett
The people are great, our sales lady was super nice. I gave them 4 stars simply for the lack of inventory. Otherwise, its a clean facility, friendly people and I have purchased vehicles here before!
Beau, is a great salesmen! He knows how to truly listen and help communicate your needs to management . That is why I purchased two new automobiles from Serra in 2022. Beau’s help for sure made the difference to me as a customer.
Dave Somerville made the car buying experience quick and easy. He always has a great disposition and is happy help!
I think I accidentally reposted my prior visit...anyway...I was very happy with my service advisor, Jack, and how well he kept me informed of the status of my repairs. The staff all seem friendly and welcoming. The waiting room is clean and lots of space to spread out. My repairs were done quickly and I love the video that the service person does going over everything on the underside of my vehicle! I even got a complimentary car wash. Jack went over everything with me and the multi point inspection. My heat works great again and I am looking forward to a cold day!
I purchased my camaro at a dealership in N. Canton, whos service center has done nothing but damage my car every time I take it there. I started going to Serra, and NEVER have issues! They always take care of me! Always very courteous and quick to address whatever issue I have with my car, from the minor to the major. Tim Sayre is an asset to the service department for sure!
Overall great experience. Very knowledgeable of the vehicle and was able to help me understand how it would be appropriate for a family. He also gave me and my wife space to try out the vehicle ourselves without being pushy. We were very comfortable with Matt!
I recently purchased three vehicles from Serra and I have to say the experience was very pleasant . My salesman was Paul Burke, who treated us well and did not pressure us in any way. I will be returning to Serra next time I need a vehicle and I hope Paul is available when I do.
I had an awesome experience with Scott buying CRV from Serra Auto Park. When I noticed the ad on the Serra website, I called and get connected to Scott. He provided me with all the information. The next day, I drove to Akron, I live 2-1/2 hour drive from Akron. After checking the car and the paperwork. He arranged to drop off the car at my home. After 3-4 weeks, when we used the heater, we found a problem in the heater. Scott arranged for the person to pick up the car from my home and gave us a temporary car for our use, then delivered it back after repair. All expenses (more than $1000) are covered under the warranty. I highly recommend him and the Serra auto park. I will contact Scott and Serra Auto Park to buy another car next year.
What a wonderful experience it has been working with Jeff and Danny.. They made the car buying experience seamless and enjoyable. The level of service here is unparalleled. Kudos to Jeff and his team. Highly recommend!
The service and assistance I received at Serra Auto Park was excellent! The staff is very attentive (especially my salesman Paul Burke). Buying a car can be an overwhelming experience; however my nervousness was quickly alleviated with friendly staff and exceptional service! I highly recommend Serra Auto Park and Sales Person Paul Burke. I definitely will be returning in the future for all my car needs!
My client advisor was Eric Johnson. He guided me through the whole process with knowledge and professionalism. He was ready to answer any and all of my questions. He told me what to expect from the financial office and most of all his sense of humor helped me to relax my on edge nerves 😊. The facility was very clean and everyone that I encountered greeted me with a smile. I would definitely recommend this dealership to anyone searching for a new car.
We have really enjoyed doing business with Serra Auto Park the last few years. They have amazing customer service all the way around from buying the car through maintaining it. If you are looking to buy a car, ask for Beau Lindeman at Honda or Dave Somerville at Mazda. They both have been awesome to work with.
We had the pleasure of having Scott clause as our salesman friendly and made our experience a pleasant one Highly recommend him!!!!
I had the best experience at Serra Auto Park with Justin Mcmann! I would absolutely recommend him if you are looking for a vehicle, or just have questions! He made buying a car stress-free and fun. Not pushy, just extremely helpful and easy to work with throughout the entire process! I was seriously impressed with him and Serra Auto. I will definitely be back when its time! 😁
Steve Mallory at Serra Acura is an awesome client advisor. His vehicle knowledge and pressure-free approach is exactly what you want during your car buying experience. I highly recommend both Steve and Serra Acura!!
I had a great experience here at Serra. I live near Dayton and could not find the vehicle I wanted nearby. I specifically wanted a 2020 Honda Civic Touring Edition in Molten Lava. My husband found one on the Serra website. I called and spoke with Jeff Milne who said they had sold it, he did find another one in Pennsylvania. Jeff and Serra secured that vehicle for me at a very fair price. Jeff and I were able to do everything electronically to get my financing set up with Honda Finance and to secure the down payment. My previous 2018 Honda Civic was totaled and they were very understanding about waiting for the insurance to pay off the previous loan, also through Honda Financing and to secure my down payment. Upon arriving to get my car I finally met Jeff and other staff. Everything was ready to go and I was there less than two hours. I made the trip from Dayton because they were so willing to get me what I needed and to do so in a very professional yet friendly manner. I will definitely come back to Serra and Jeff for any future needs. You should give them an opportunity to earn your business.
If you want an Acura shop at Acura. You will get so much more than just the SUV or car . Roadside service for 3yrs on the use vehicles and more.
Matt is the only guy I will work with when it’s time for a new vehicle for me. He’s patient, he listens to my needs and wants, and goes above and beyond to make my experience fun! He’s very open about any Information you could ask for and explains everything well. The best car guy you can find!
Fantastic. Beau and the staff made my visit and purchase a great experience!! It’s exactly how a car purchase should be......fun!
Worst place to take a chevy took mine in after Paying 250 dollars to get it towed there Ave they called and said we gave up we our tech has no clue how to work on it even though the vehicle is a chevy and was told to them in order to set up the appointment
Greg Hartman was a fantastic help with finding my perfect car! It was my first car buying experience and Greg made it easy going and a fun time! He was very helpful and helped me get the deals I wanted. Will use him again for future purchases
Purchased a Subaru today from Melissa Tryon. What a pleasure to do business with. She was no pressure, so accommodating, and wanted us to have a car with which we could be happy. Everything was done so timely and she communicated by text from the time we test drove yesterday until we drove it home. Serra has done service on our other car and always been wonderful. Great to have another successful experience!UPDATE: Noticed one small issue with the cars exterior when returning home. Left a message with Used Car Manager, Jerry Cugino, and he responded in 5 minutes! Not only did they fix it at my earliest convenience but gave me a loaner car while it was in the shop. You dont get customer service like that many places anymore. I recommend Serra to everyone that wants to be treated like they matter!
Working with Paul for ALOT of years, he has given me good ideas to make the right decisions. Of course being with me for all those leasing years has helped but now I am doing car ownership so I won’t be seeing him every 3 years (or less in my previous years) and he has always steered me in the right direction. I hope he will still be there when I am ready to purchase another vehicle but I won’t be seeing him for another 100,000 miles(sorry Paul but we can text). Trust me, you won’t find a better salesman*****
I contacted the dealership regarding a vehicle I seen on Autotrader. I was contacted by a consultant. After confirming the vehicle was available he was asked whether I was paying cash or financing. I informed him that I was putting money down and had a pre-approval from my credit union. He told me they don’t accept out of state credit union financing. Terrible service! A pre-approval is a pre-approval. My credit union deposits the money into my account and then I can write a check or pay cash but because he didn’t let me explain, I choose to do business elsewhere.
Casey Dungan was amazing and made me feel very comfortable throughout the entire purchase experience. It was my first brand new car and she made it painless and exciting!
Adam helped answer all of my questions. He was never pushy. I wasnt supposed to be able to take my new car home until a few days after I signed, due to not having one, but one came off the truck and he made sure it was ready for me to take that same day. I will send others here as well.
Working with Dave was a great experience, probably the best salesman that I’ve ever worked with in a long time. He definitely got us more than what I expected. I plan to go back to him when it’s time to trade in my vehicle. Thank you again!
Dave is a highly professional and honest adviser to both my wife and I. He does a fantastic job pointing out all our purchasing and financial options. We have been coming to him for years and have enjoyed our experience every time. He is truly an asset to the Serra Auto Park family.
1 year ago I bought a used Toyota from here. (Shout-out Mike)After putting 25,000 miles on it, I can confirm that they sold me an excellent car. Im definitely buying my next car from here.
Danny was a pleasure to deal with. He was laid back and worked hard for us. We never had to wait long for a response and went through the deal in a way that was comfortable and convenient for us. His background as a technician brought a great insight when selecting a car. We purchased both Honda and Acura from Danny, and I’m sure we will purchase more cars in the future.
Justin had both cars all ready for us when we arrived. It was a cold day so it was great to get into a warm one to test drive. He was very helpful and was able to answer all our questions. It was awesome to work with him.
We bought a new car from this dealership they were friendly and knowledgeable. However, it pays to know what you’re doing as a customer because they tried to low-ball us big time on our trade-in car. Just like most dealerships they will really try to take advantage of people who did not do their homework. Most people are just looking for a fair deal, which is what we got after they realized we were knowledgeable. It’s sad that you have to be on guard so much.
It was so calming to find out that even though Todd had accepted a new position with Serra that he was still available to champion my service needs.Between Todd and his employee, Mr. Crabtree, my experience was top shelf as always. Thanks men!
It is always a pleasure buying a vehicle from Serra. I have been making purchases with them since the Park Acura days, and its great to see they are still the same great organization they have always been. Matt Denholm is an extremely knowledgeable salesmen, who truly understands customer service. I drove past a closer Honda dealer to purchase our new car from Matt. Go see Serra for your Honda/Acura needs.
I just bought a new Chevy van from Serra Chevrolet. I contact Beau Lindeman by email. He responded very quickly on the van I seen on there website. We agreed on the price and being I was 5.5 hours away he FedEx me the papers I needed and set up a car delivery company ( ANEW TRANSPORT) to bring it to my home. I would really recommend him if you need a new automobile. It was the easiest auto I have purchased. Thanks again Beau for making it happen.
Adam was an awesome salesman. He was fair and responded to my texts and calls promptly. He handled everything in a very professional manner. He certainly worked very hard to do his job accurately and far surpassed any of the other salesmen I dealt with.He’s a fair guy and will definitely be happy to help you with your car buying needs. From now on I’m dealing with Adam.Thank you Adam for making my experience hassle free.
I had heard good things about Beau Lindeman as a salesperson at Serra Auto Park. I made it a point to ask for him when I went shopping for a car. What a nice guy, as a person and salesperson. Treated me the way we all should be treated. If you decide to shop at Serra ask for Beau.
Daniel Washington went above and beyond to get me in my truck. Even after business hours he answered my questions and was able to provide me with any and all the information I needed to get in my vehicle. I appreciate everything that he did for me and the next time I need another vehicle I will be looking at Serra first and going through him again
This is my 2nd purchase through Serra Autopark. I can honestly say I’m very satisfied how everything went. This time I had the opportunity to work with Bill, he was very nice and helpful. He’s been in the car business for awhile now and he knows what he’s talking about. He always had your best interest at heart. I would highly recommend him to my friends and family. Thanks again Bill for everything I really appreciate it. If you are looking for a car I would definitely recommend you to go see Bill
Looked all over for my special car and I found it at Serra (Chevy) --- My silver beautiful Jeep Liberty 2010!!! Best experience ever buying car. In the past it was so stressful. I was dreading it more than anything. Not here priced to buy! no haggling ! Best sales rep ever no lies no gimmicks straight honesty Theresa Brown she was great. Since I bought a used car I thought I would be treated less than the person buying a new car.Nope not here Jerry the Used car manager so great to deal with. I couldnt ask for a better experience. The man in the commercial he was there to How can I help you? All around great experience I will refer everyone I know there. This dealership gets 5 stars from me. Actually you feel like Royalty at Serra.
Unfortunately, I spoke all too soon on my previous 5 star review below. The buying experience actually finished two months later with 4 trips to a DMV, a trip to our bank, hours spent on the phone and emailing various parties, and ultimately another 3.5 hour round trip to Serra for corrected paperwork. The experience finished with one star, Ill average my two reviews and will be nice by rounding up.Had a great experience here start to finish. Came from Pittsburgh for a highly demanded vehicle, from reserving it to explaining out oft state tax options everyone was great. Ask for Melissa. Shes very friendly, wont drop the ball on you, was even answering questions by text after hours on a Friday night!
Took my car in for replacement of drive shafts under Safety Recall Notice, now I have to pay $372 to replace over torqued wheel bearing, that they are refusing to accept any ownership of. Do not recommend this service department at all.
It was a pleasure working with Joy Hooper! As we requested, she brought a 2020 Subaru Ascent to our house for a test drive and was very patient with my me and my spouse when we decided we wanted to purchase a 2020 Subaru Legacy instead. The price was very fair and we also received a great price for our trade-in (a 2007 Subaru Outback). I highly recommend contacting Joy and Serra Auto to anyone looking to purchase a new Subaru. I will definitely be coming back the next time I need a vehicle.
I have been buying cars from Adam for years. I would not go anywhere else but to see Adam for a new car. Adams knowledge, experience and attitude shows he really loves what he does and loves making his customers happy.
We have always had great experiences at Serra. We call Dave S and he gives us a run down of all the potential cars available. Somehow I manage to always call him on his day off, but he always takes time to get the details of what we need and he works on it the next day. He is very easy to work with and he is right to the point. He has some experience so he knows the details of the cars and the sales process. He has given us great advice and he is very honest. He knows Subaru’s and Honda’s very well, and he can get you to the right person if it’s at another department within Serra. We’ve bought three vehicles from him and it could not have been easier. If you need a vehicle quickly, he can make that happen. All-in-all we’ve had very positive experiences.
I highly recommend buying your next car here! We have now bought 2 cars from this dealer, both pre-owned and the experience for both were wonderful! Our sales person was Melisa from the Serra Chevy location and she was extremely knowledgeable and helpful. There was a slight mix up with the financing but they made it right as soon as it was brought to their attention. Great job!!!
Went for my first visit after purchasing my new Subaru. It was easy and painless. The service provider Kyle did a great job getting the few things done that needed. He was courteous and friendly. Greg in the parts department helped me get the items I needed for my car and had them ready when I came for my appointment. He too was friendly and courteous. Jerry from the sales team stopped by and made sure everything went well and smoothly. Great customer service!! Thanks guys!
My first time experience. Its was wonderful. My client advisor was Paul Burke. I appreciate Paul.
We purchased a used car from Serra today, and they were great. Very attentive and cordial. Serra is different than other dealerships, they truly care about their customers. Thanks Mike.
My first time experience looking for a car. They were very helpful and gave us plenty of options to look at. Our seller was very attentive and always tried his best to please our needs. However a lot of time was wasted due to misinformation. We had to go from Serra to Chevrolet and back twice because no one knew where the car we wanted to look at was. Overall though, good customer service and good enthusiasm from the staff.
I had such a wonderful experience buying my first financed-car at Serra Subaru. Adam was a wonderful salesman and made the new experience go smoothly and I got a great deal on my new (used) Subaru, definitely recommend considering them for your next car purchase. Thank you for helping me!
I bought a certified preowned car from them, seemed nice and all, they told me they inspected it and everything is looking great! Okay... well if that was the case then whenever I took my car to get the breaks done for the first time I was told that my breaks were barely even hanging on by a thread and if I would’ve slammed on my break it could’ve caused a bad accident. Extremely dangerous for a car that was inspected and supposedly safe. Not only that but I have had to do my breaks on my car 4 times in one year!!! I haven’t even driven that many miles for my car to need that many break jobs. Something is not right with my car and I’m beyond upset that they would sell me this car with all these issues. Just a shame and only costing me more money.
I recently bought a new Forester, and Mark Hamilton made the whole process extremely easy. He provided all the info I needed with no pressure, and I will definitely come back.Christine Kicos was a pleasure to work with too, she had everything ready and explained all the options to make decisions easy.
I worked with Ryan T. He made the process easy , and as I typically do not stay loyal to dealerships I can honestly say I will likely buy my next car here, or Ill keep my Acura until it dies because it really is that great!
Julie is a wonderful person. She is knowledgeable, intelligent, warm personality, available to put in the effort it takes to satisfy your customer needs. She builds a rapport of trust.
Carl is the nicest, most genuine salesman with whom I’ve ever had the pleasure of working. I will be recommending everyone I know to Serra because of the wonderful experience I’ve had with him.
Todd is friendly & incredibly helpful. I always feel confident that my car is in good hands anytime I am at Serra Honda, but especially when working with Todd.
Awesome experience!! Tom Flory, Joy Chevalier and Amy Wolff were all beyond helpful and got me in the perfect car for an amazing price that no other dealership could compete with. They actually listened and cared and I would highly recommend them to anyone and everyone. Quick, effortless and enjoyable experience for me and two other family members. We love Serra!
Hands down, one of the BEST customer service experiences that I have EVER had! Serra could not have paired me with a better sales guy! Eric Johnson has a personality that makes you feel like youve known him for years! There were multiple makes and models that I wanted to test drive and Eric ran from lot to lot, making sure every car I wanted to see was checked off my list. When he pulled up with the first car, he got out and lifted the hood...As a female, I instantly thought, Am I really going to care about whats under the hood?!, But Eric truly explains every single feature and safety feature that you may not automatically think about. He explained each car like it was the first car he was showing me. Not once did it feel like a business transaction, or that he was selling me a car. There was literally zero pressure and I am still in awe, at how easy the entire process was. He made sure every question or concern was answered and I cannot wait to work with Eric again in the future!
Robert was very pleasant and helpful! He answered every question I had and was able to quickly deliver when it came to finding the perfect car for my needs. I received amazing service in a timely manner and feel very confident with my new car and put my mind at ease, thank you so much for making this car buying experience stress free!
Ive been buying cars from Mike Gauer at Serra Auto Park for years and have had a good experience each time. Some were fixer-upper cars, some were ready-to-go cars.
This is my fourth Honda CRV from Serra Auto Park and Al Szymanski always makes the process as easy as possible. He’s a true professional and makes sure everything runs as smoothly as possible. Thanks for a great lease experience Al!
I purchased a 2014 Camaro 2SS from Serra Auto Group on Arlington Rd. We worked out a an acceptable agreement to make the purchase. Part of that agreement was for the company to donate $500 back to our non-profit organization. This was not put in writing because my sales associate advised there was no need. The check was supposed to be made out the day I picked up the car, which was 2 days after I signed the paperwork.I went to pick up the car and finished up the paperwork and was even introduced to one of the owners the Chevrolet dealer. I then asked about the donation check promised and was told they would have to mail it to our organization because the owner did not have time to write at the time. It has now been 2 months and we have not received it. In addition, I have emailed my sales associate and we received a call from the management team stating that we would receive the check, yet nothing has been received. We have made more phone calls and have gotten no return calls or updates.This is truly not about the money donation to our organization, it more about the integrity of what was promised to me when I agreed to purchase the car at the time.The dealership expects me to hold up my end of the agreement, yet they cant follow through with their promise. I had even sent another customerto the sales associate I had 2 weeks later that ended up purchasing a low priced used car from Serra Auto Group. Based on the experience I have now encountered, I know I wont be re-visiting that store for service or a future purchase
It was a pleasure to Lease my Honda CRV from Serra. Everyone was professional and their suggestions were right on the mark. I will gladly go back at the end of my lease to find another Honda CRV.
ABSOLUTELY THE BEST CAR BUYING EXPERIENCE EVER!!!! HANDS DOWN. Very efficient and honest sales from Carl. No BS, no wasted time. He actually took the time to go over the car for an hour to explain all of the bells and whistles after the sale was already done. Class act all the way, no pressure, no gimmicks. We will be buying all future vehicles from Serra, and you should too!
Wow! My husband and I had a wonderful car buying experience. John Graham walked us through the process and worked hard to get us the best deal out there. We were very impressed with his knowledge of all the makes and models. We are very happy with our purchase! We will be returning for future cars.
Ive bought 5 cars from Serra and I know when Im ready for a new one this is where I will go. The sales team is wonderful. Mike and Beau in Honda sales are always amazing. Lori and the rest of the service team is the best (honda and Mazda)! I cant say enough good things about everyone Ive ever interacted with there.
My buying experience was awesome! This was the third vehicle I purchased and hope to continue doing business with Ali and the great personal Serra Auto Park 😎
So I was having issues with my car and didnt know that I had a warranty left, so when I took my car into the dealer, they were very honest with me the whole time, gave me a car to use while mine was there. Eric was helping me through all of this and he called me every time he found out something new going on with me car and I felt like he kept me in the loop the whole time! I was very appreciative of this. Ive never dealt with dealers before and I was very pleased, and my car was even done a day or two before schedule. I would be happy doing business with them again! thank you for the great service!
Serra Auto Park was a great experience! Bought myself a new Mazda at Serra Mazda a few years ago, and today my daughter purchased herself a beauty... Paul Burke was our salesman for both purchases and I wouldnt think of buying a vehicle from anyone else. He is honest, knowledgeable, patient, efficient and kind! Never pushy, and let us know up front that the customer is in charge! I recommend Serra Auto Park with five stars, and ask for Paul Burke as your salesman! You cant go wrong with him! @serraautopark
Great place to do business, Joy Hooper was very knowledgeable, kind and patient in the purchase of my Mazda Cx9. We are a 4 hours distance, was definitely worth the trip!
This is the second car I purchased from Serra. Both times I worked with Paul. He is straight forward and very knowledgeable. It was a hassle free experience.Thanks Paul.
I am a proud Honda Accord owner my last one was fabulous it gave me 14 Great years I totally hated to part with it , however I did purchase a new 2017 as I passed my 2003 down to my 16 year old nephew. That being said I was very satisfied with my salesman, Sherman was extremely friendly, helpful and very patient with my decision making, he went over everything so that my husband and I made the right decision for us. We appreciated all his time he spent with us. The gentleman that helped us with the finance end of it Greg was also very friendly and personable. Overall we though Park Honda treated us right and we will recommend to family and friends.
I cannot say enough good things about my experience at Park! Everyone was genuine and helpful and they went above and beyond to make sure that i was comfortable with my used car purchase. And when that brand-new-to-me car needed surprise service, Park continued to take excellent care of me and my car and made sure that the job was done completely and done well before they returned my car to me. I had a wonderful experience with them from start to finish!
Casey Dungan is EXCELLENT !! She is very knowledgeable and was always very accessible to me. I definitely look forward to working with her in the future when I purchase my next car. I encourage anyone who is looking for a professional, polite and customer service oriented salesperson, to seek out the assistance of Casey Dugan, you won’t be disappointed!.... and no, I did not get a free oil change in exchange for this review.
I had a wonderful experience buying my Subaru Forester at Park Auto Group! Not only do I LOVE my new purchase, Julie and Tim were so great to work with and I am so thankful for their help and expertise. They made what can seem like a daunting process painless and trouble-free. I really appreciate the excellent service I received and highly recommend working with them to buy your car!!
Jose is very laid back and easy to work with! I never felt pressured to purchase anything, and he did not mind me taking my time to thoroughly look over the RAV4 before making my decision to buy it. I had a few follow up questions after the purchase which Jose answered quickly (and satisfactorily). I tend to keep my vehicles for a long time, but when I am in the market to purchase another vehicle, I will definitely look up Jose and work with him again! Thank you for providing such a positive experience!
Ric was efficient and prompt in finding a Honda for me. He is always friendly, provides tips and instructions in operating the system. I will always ask for Ric Witherspoon and recommend him to family and friends. He was especially helpful to me during the worst months of the Covid19 crisis when I had to return a leased vehicle and find a replacement. SAkron, Ohioclick or tap GoogleWrite Google Review
This is the 9th auto purchase that our extended family has made with Dave Somerville at Serra Auto Park. We keep coming back because Dave always goes above and beyond to make sure we are getting exactly what we want within payment parameters that we have established. He truly cares about our family and makes the experience fun and stress-free. He is knowledgeable about all of the makes and models that Serra offers. He is careful not to let me fall in love with something that is not in my budget and is so helpful about walking me through the comparisons of each vehicle of interest. I can trust Dave to steer me in the right direction and have always felt confident in my decision and loved my ride. I know that when I drive that vehicle off the lot, I am fully supported with any concerns down the road.
We just finished leasing our new outback at Serra. This is always something my husband and I dread when it’s time to start looking! We were very fortunate to have Carl Miragliotta as our salesman .Couldn’t have been a more pleasant and smooth experience! Serra has a real gem in Carl!!
Excellent overall experience. John is super easy to work with and did an great job meeting our needs. Very easy and comfortable buying experience!
I cant say enough about the way I was treated by everyone at this dealership. They were amazing and treated me wonderful. They were fair and explained everything in great detail. The owner greeted me at the door and got my salesman Eric who is the best. I will never go to another Honda dealership they won my business for life. Thanks for the wonderful experience.
Casey and her husband Adam are amazing. Weve now gone back to them for 3 of our vehicles and I couldnt be more satisfied with them or the team at Serra.
Serra Auto Park is great place to buy a car and George Patton is a great sales advisor, he made the the process very easy and stress free. No pressure, it was like buying a car from my neighbor.
We brought our vehicle in on a Thursday morning right before 9am, without making an appointment, because there was an unusual sound coming from the back end of the car. Service Advisor Jeremy was very knowledgeable, friendly, and reassuring that he would do a full analysis on the vehicle to help us diagnose the issue and get it resolved. We were in town for a wedding and worried about the drive back home (6 hours away) on a car that sounded like metal parts were grinding together. Jeremy gave us a rough estimate of how long the job would take, was very thorough about all the work that would be done to the vehicle and periodically called us to give us updates on how it was all going. We were able to pick up the car shortly before 9am on Friday (before we had to head to the wedding). Jeremy greeted us with a fully completed and very detailed report of what was wrong with the car (so that we can file a claim with the shop that caused the damage to the rear differential) and the solution he and his team put together to ensure we could get back home safely. He was able to answer all of our questions and concerns in a way that clearly demonstrated his knowledge about our vehicle. It was evident from the service he provided that he truly cared about us as customers. We would recommend this service shop to anyone who wants friendly, fast, and phenomenal service! Thank you, Jeremy and your team!!! We are VERY pleased with the work you did for us!
Was good experiance buying TEN MONTHS ago. Took truck back for recall on brake system and they found my brake fluid was dirty and contaminated so told them it should be covered under recall or they should replace since its been less than a year since I bought and put 15K miles on it cant say it all the sudden got dirty and contaminated. Was told recall nor Serra will cover and was told that their finance lady lied to me when I told them she said I only have to change oil to stay within my warranty parameters. Pretty hard to believe that a big dealer that Ive bought 2 cars from now wont cover under all these reasons. Asked price was 160 dollars roughly....so over 160 dollars they have lost a customer for life and will sway anyone and everyone I know to not buy there.
Al was great to work with on getting my first Honda CR-V! Made it a very painless and easy experience. Go to him for all your car buying needs- you won’t regret it!
I am very happy with my Honda Fit, from Serra Auto Park. It was a pleasure working with Beau Linderman. I told him what I was looking for and he found it. I will recommend Beau to my friends/family, for their next car purchase.
Ive recommended two people here who purchased cars, because Honda is the best and Serra is a good dealership. Why, though, do they ask who recommended said customer to them and nothing is done with the information? I dont, at this writing, expect a thank you, but it would have been nice-not a criticism, just a consideration.
Absolutely fantastic experience! Mark Hamilton listened to my wants, needs & budget and made it happen! Best of all, quick quick quick and no pressure. Best car buying experience I have ever had in 40 years of buying & leasing cars. Thanks Mark!
Julie at Park Auto Group was awesome! She worked with us on our budget, and took her time to help us find the perfect car! We love our new Mazda!!! I would highly recommend going there for your next car! Denny was great too! We loved our experience and the staff is so friendly!
Excellent! Chad Taschwer is very knowledgeable about the vehicles Serra has to sale. I highly recommend Chad to anyone looking to purchase a new vehicle through Serra.
I had a great experience with Park Subaru. Sales Consultant Casey was knowledgeable and very attentive to my needs. I also called Casey 4 days after buying the car because I got a flat tire after running over a screw, she helped expedite my service as I bought the extended warranty but because my car was so new it wasnt in the computer system yet. That is great customer service. If you are looking for a Subaru go to Park and see Casey!!
My experience at Serra Auto Park was outstanding! They took care of my car and me with a very caring approach. I have always been pleased with the treatment Ive received since buying my 2011 Subaru Impreza. I would recommend them to anyone and they would be the first place Id check when I am ready to buy a new car.
Melissa and Julie were beyond amazing! When I walked in, Melissa listened and knew exactly what I needed. When I had to leave Melissa was unavailable so Julie helped me. In less then 5 minutes of talking, she had a car picked out for me! I am so in love with my car. My niece recommended them and I will do the same. Best car dealership around!
We were looking for a subaru legacy for our daughter. We had never been to this dealership, but after stopping at 2 other places and not finding anything we stopped here. As soon as we walked in we were greated. They were very busy, but she said let me try and find you someone. Just a few seconds later Cody appeared. I noticed how yound he looked but went on with discussing what we were looking for. He was so nice, knowledgeable and definitely made us feel he was there to help us, not just get a check. At the end of the day, the young, new kid MADE THE SALE! I laughed and told him not to listen to all the older salesmen bc most of them just want to fill your head with BS. He did great on his own! I wanted to speak with the owner and make sure I gave credit where credit was due, but ended up leaving without doing so. So I hope this review finds Cody! Great job Cody! Thanks again, Emma loves her new Legacy!!! #satisfiedcustomer
The Service department was fast friendly and took care of my car in a very professional manner. I was offered a rental car of the same make as my car that was being worked on so there would be minimal impact on my life, that was so thoughtful! At the end I was told other issues that need to be addressed in a no pressure manner.
Todd Baldinger service manager at Serra Honda is a professional, if you need good assistance and wanting quick service call and ask for Todd, he’s your man, you won’t be sorry.
Adam D made the process of buying a vehicle completely painless and simple. His expertise and high level of service allowed us to fly through the purchase process without headaches or any issues. The staff at Serra all work to ensure a smooth process with kindness and integrity. Highly recommend working with Serra!
The experience with Adam Dungan at Serra Auto Park was great! Adam was willing to answer all of my questions, even on his days off. He communicated well and made each step of the process as easy as possible.
Justin was awesome! Great personality, no pressure, worked around my busy schedule. Highly recommend Justin and the team at Serra. Will recommend to family and friends.
From the first phone call I made to schedule service, to the moment I drove my car off the lot, I received excellent customer service. I took my car to the service center for an air bag warranty recall. I asked to have a few other items checked out as well. I worked with Todd throughout the process and he was completely transparent with the details about my car. If I had taken my car to a regular garage for a check-up, I probably wouldnt have gotten out the door for less than $900. Todd and the team at Park Honda gave me simple answers to my questions and a prioritized list of maintenance items to take care of over the next few months—none of which were immediate repairs—just standard maintenance for the mileage on my car. I 100% plan on taking my car back to Park to have all of the maintenance items addressed and will recommend Park Honda to anyone who needs to have their car serviced.
I worked with Ryan on getting a new car and it was the best experience I ever had in dealing with a dealership. There is no pressure on the buyer and Ryan made it an enjoyable experience.
I made an appointment regarding a recall that I received a letter about in the mail. I was told over the phone it would take half an hour to complete so I decided I would just wait. It took one and a half hours to complete. No one checked in with me during the wait. No one apologized after the repair was finished. Im not upset about how long the repair took, but if it was going to take an hour and a half I would have liked to know that beforehand. I would have made arrangements to drop off the vehicle. If the repair does only take half an hour and something came up causing a delay Im OK with that too, just make me aware. Im very reasonable and am not the type to complain. I was upset that after I waited three times longer than I was told that no one acknowledged it at all. Ill be using another location for service and eventual purchase of a new vehicle when the time comes.
Serra Auto Park is top notch! Our salesman Paul gave us the red carpet treatment. I will never use another dealership and as long as Paul is there hes our guy. Friendly, personable and now a friend. Tom, the owner, even came out to meet us and he was equally as nice .
I have had my 2003 TL serviced only by Serra/Park since I bought it there, new. Their service is efficient, fairly priced and Im treated by the staff like Im truly a valued customer -- Jack Frost, best example for courteous and friendly. The waiting area is great with Starbucks coffee, snacks, and even popcorn. I drive about 15 miles back and forth, yet I wouldnt even think about having my car serviced elsewhere. The proof is in my car which looks and runs like brand new.
Jason Ryan is a top notch individual. I have purchased 8 vehicles from him over the years and have never had a negative experience doing so. His concern for the customer shines through during the car buying process. If you are interested in a new or used vehicle purchase, I highly recommend Jason.
I had the best experience of my life leasing my Honda Accord. Mike and John were fantastic! They made me feel welcome and they wanted me have the best car at a reasonable price. I highly recommend Park Honda and I am confident that all my car needs will be met. Thanks again to my two guys!!!
This is the second time within two years or so that my wife and I have done business at Serra Subaru.We’ve dealt primarily with Casey Dungan on both occasions. The manager Tom Flory operates five dealerships under the name Serra Auto Park. He has never failed to make it a point to come over to the dealership where the customer is dealing in a transaction to introduce himself and to make sure one is put at ease. One is never rushed or put upon to making quick decisions.As for Casey, I have never met a more kind and helpful car sales counselor in the business. She will take whatever time a customer needs to explain all the details of the workings of the automobile at the time of delivery. Casey will never make one feel like she is in a hurry to get to the next customer. Her kind and soft manner of carefully explaining everything feels very reassuring. To sum it up; you will never be let down if you contact Casey at Serra Subaru; she is truly most unusual.
I was greeted by a sales agent as soon as I walked in the door, which was nice; nevertheless, I was only there get some service done for my wifes vehicle. The sales agent directed me to the service counter and also said goodbuy as I left after my visit.There was a long wait at the service counter. I got my service done and the mechanic Caleb was awesome. We need more mechanics like him in this world, and that means allot from me because I have never trusted another mechanic in my life. What a thorough guy.
Julie is very kind and didn’t pressure or upsell me. The buying process was smooth and comfortable. I will certainly consult with Julie next time I need a vehicle.
Bought my SUBARU Forester from Serra Auto Park. Robert Williams was my sales person. He is the GREATEST! Answered every question, was extremely helpful and I would request him over and over with any car needs. Even after I bought my car he keeps in touch to help with anything I need. Thank you Robert. Sincerely, Marie Brock
Mark Hamilton was truly a great man to work with on selecting my new vehicle. He went through all the options with me, several email follow ups, and really went the extra mile for delivery and my plates. I’d give him and the staff at Serra 6 stars if I could. Adam, in the service department, was extremely service oriented and friendly when I had my first service appointment. Love Serra Acura!
Without fail after 5 purchases since 2009 my latest experience at Park Auto Group has been exceptional.Considering that I tend to take a long time to make decisions I put the guys through a long workout and they were wonderful.I must again Thank Dave and Larry for their excellent advice and patience.
Brad and the Serra Mazda service team are the best part of Serra Mazda! He loves his job and cares about this customers, and it shows in every interaction with him. It shows in the care he takes. Ive taken my Mazda to Serra for years now, and I dont care to go anywhere else. I know theyre going to do the best job, always going above and beyond to keep my car safe and running well. Im close to 100K on my Mazda, and its running as well as it was the day I bought it. Thanks Brad! Thanks Serra Mazda!
Scott Claus was very knowledgeable and friendly. He took the time to show me the dealership and all of my new Traxs features, plus linked my phone and contacts with the cars. I was very impressed and would recommend Scott to all my family and friends.
Recently visited Serra Auto Park to pick up a vehicle that we purchased online. Transaction was handled efficiently with just the right amount of sincere friendliness exhibited by all with whom we came in contact.Vehicle was brought up from the extremely large sales lot and was right by the door upon our arrival. Right after we made our purchase, we contacted Mike Gauer and asked if we could pick up our vehicle within just a few hours. He was able to get the paperwork complete and ready to go in record time. Very pleased with our purchase and with our overall interactions at the dealership.
Great experience purchasing our vehicle. Staff was professional yet friendly. Sales Rep Alex M. was genuine, truly a pleasure to work with. Even Tom, the owner, greeted us, provided valuable feedback during our search and later ensured we were satisfied with purchase. Top down, they live the slogan of being the people pleasing people at Park.
I have personally purchased/leased 3 vehicles from the Park Auto Group in the last 10 years and my family has purchased/leased 6 others in this same time frame. Ive come to enjoy the casual, low pressure purchasing process guided by the excellent sales and support staff at Park. My recent dealings have all been with Dave Somerville who is wonderful to work with. Hes patient (Ive had MANY test drives over the years to find the right fit), takes the time to ask how myself and my family are doing each visit, and I get the sense he genuinely cares (the birthday and holiday cards are always a pleasant surprise each year as well).Ive had dealings with other dealerships in the past that have simply left me feeling uneasy about completing such a large financial transaction-Ive NEVER felt this way when working with Dave or anyone else on the Park Auto Group team. The transition to new ownership in the last few years has seemed seamless to an outsider looking in. The few issues Ive had with my vehicles have stemmed from Service related dealings but even those have ultimately been settled fairly and with minimal headache.
I used to dread the car buying experience until I bought my first Mazda from Paul Burke. His professionalism and approachability actually made the process enjoyable. I have purchased 5 cars from Paul to date, and he has never once disappointed me. He is always quick to respond to my texts, even on his days off, and he always goes above and beyond to make me happy. Because of this, I will be his customer for life.
All of my experiences at Park have been nothing but exceptional, They take the time to make sure everything related to my Subarus service appointment is perfect, Excellent communication and appointment reminders when I make my service appointment on line. Professional and courteous greetings when I arrive and they even provide courtesy transportation to drop me off for breakfast while my Subaru is being tended to. And, of course, my Subaru is returned to me repaired correctly every time. What more can I say than Park Auto Group does an excellent job of making sure their customers are satisfied.
Such a smooth and easy process to buy from Serra. Had the pleasure of meeting with Beau when looking for a new Civic. Everyone at Serra was so helpful, from the test drive to bringing the car back for the extras I purchased. Fantastic experience!!!
We drove over 100 miles to look at a pre-owned car that we had seen online at Park Group. Ali was our sales person held the vehicle until we arrived and helped us through our decision. She was cheerful, friendly and informative. We had a limited amount of time to make our car purchase, and she did everything she could to complete the deal within our time frame. We very pleased with our new Subaru Outback and we would highly recommend Park Auto Group.
Recently switched to Subaru and Im so happy with everything Serra Auto Park did for me!! From putting the car I wanted aside, being there for me at short notice, and the constant support from their sales team, they have taken customer service to a whole new level! Plus, I LOVE my new car!! Would recommend them to anyone.
John is a pleasure to deal with. He makes the car buying process transparent and smooth and always gives us a fair deal. Highly recommended!
This was my first time using the service department at Serra Auto Park and Adam made the experience enjoyable. He was extremely helpful and friendly and changed my perspective on having my MDX serviced at the dealership. They were competitively priced and their knowledge of my vehicle cant be touched by smaller mechanic shops.
Thanks to Dave Somerville and Rick Ballas for a smooth transition from Subaru to Subaru. Im excited for many more years cruising. High Recommend
Lets face it, buying a car isnt exactly fun, but they made the experience fairly enjoyable. I never felt pressured into anything and everyone was very accommodating with anything I needed, answering any questions, and were all as helpful as could be. I definitely feel like everyone did their best to help me out and make me happy with my purchase.
Service techs are friendly and transparent. They dont try to upsell you on services you dont need.Knowledgeable about their product.The techs explained in detail what was wrong and how they would go about fixing my car.I didnt buy my Civic here but I get it serviced here. Next purchase will be from them.
Not one to normally leave reviews, but Serra was spectacular. From the first contact to the final deal, every part of the process was not only painless, but almost enjoyable. Fran, the salesperson, performed excellently in a low pressure fashion and the sales manager was pleasant and accomadating. So much better than dealing with sleazy used car lots and their supposed deals. I got a high quality vehicle, in top condition, at a fair price. Who could ask for more?
I was very pleased with the knowledge and service of Adam during the purchase of this vehicle. He makes one feel as if they were the most important customer of the day. He made sure that I was satisfied with the deal.
Great experience with John Lavini at Serra Auto Park. Purchased my 4th or 5th car from here with John helping along the way, always great products, service and they make the process easy. We have been through 3 or 4 Honda Odyssey’s with a large family and now buying used vehicles for my kids that are now driving. Highly recommend!!
Two thumbs up! Park Honda delivers each and every time I have visited over the years. From the buying experience to the service department, it couldn’t be any better. Tom B is as good as it gets as a sales person. He is the utmost professional and very knowledgeable and helpful during the process. I highly recommend. Tom F genuinely cares about his employees and it shows by all of their positive attitudes and will to help. Just the other day I was in for a routine oil change and tire rotation. Normally, a review wouldn’t be this long for something like that, but I felt I had to give back too. From the start Catherine was kind and friendly. I brought my kids with me and they were already rattled because Dad booked the appointment during the OSU game. Catherine made them feel comfortable by offering candy and showing them the waiting room where the game was on. We took advantage of the amenities and had some popcorn, hot cocoa, and coffee and enjoyed a quarter or so before the car was done. Throughout the visit as employees walked by, they acknowledged my young children and were extremely kind and nice. Kids get antsy, but they didn’t want to leave. This is the reason we keep coming back to this store. I can buy a car anywhere, but the entire staff and team makes me so comfortable that I don’t even bother looking anywhere else. Thanks team at Park Honda for taking pride and ownership in your company by displaying these values on a daily basis. —John
This is our second purchase from Park Auto, and as good as the first experience was, this one was even better--and there wasnt exactly room for improvement.We unexpectedly made a decision on a car on the showroom floor, and our rep, Paul Burke, somehow made it possible for us to drive it home with a minimum of fuss. As I said at the time, I would have taken a large bet we werent going home with that day with a car.We cant say enough about Paul and respectfully encourage you to work with him if youre considering a Subaru, Mazda, Acura or Honda. He is very knowledgeable, easygoing, thoughtful, and experienced. Toss in a truckload of a integrity and a solid sense of humor, and youre buying a car from the guy. Thank you, Paul.Between Paul and the others we met, its clear Park makes it a point to hire people easy to work with who represent the dealership with the utmost professionalism.Yeah, yeah, I sound like a shill. Thats the point. When you can honestly pass along this much praise and auto-happiness, youll sound like one, too!
Went in to have a look and get information. Spoke with Jose, who was so friendly and knew his stuff! I didnt make a purchase....yet. But Jose gave me a bunch of insight, answered All my questions, and didnt try to force me into a decision. Cars are an expensive purchase, right? Dont throw caution to the wind and buy whatever is pretty! Jose sent me off well-informed and confident that Id make a good decision FOR ME. Serra, in this area, come up as the lowest price for the Best vehicles in Apples-to-Apples comparison to other dealers in this area...and No Pushy Salespeople!
Adam was courteous, polite, and very thorough. He showed us the car we wanted to see as well as another one for a similar price. Adam offered to show us some more, but we were pretty sure we wanted the one car. The last time I bought a car, the salesman steered me towards one vehicle and only that vehicle; its refreshing to find someone who is willing to show you all of your options and allow you to make an educated decision. We liked Adam so much that we named our car Adam!
Nice to know you can actually TRUST a dealer and the service department for once! Eric Hoffman in service is phenomenal! Such a great customer service rep! Honest...trustworthy...kind...and thorough. Best decision was buying our truck here and using them for our service needs.
This was my first service appointment for my New ILX. Service was an ease. No wait time to check in with the service advisor. He explained in detail what they were going to service and check. Waiting area has amazing Starbucks coffee, snacks and drinks. The entire staff at Park is always friendly and treats you like family! Highly recommend!
I had to buy a vehicle to replace the one that had just died that morning. I found one online that I liked and called ahead to see if it was still available. Once I got there, we quickly took a test drive, and I told them that I had to buy it as quickly as possible so I could be home for a 4:00 appointment. They provided a great car with fast, yet quality service and I made it home on time.
By far the easiest buying experience Ive ever had with a new car. Our salesman, John Graham, was patient with us and never made us feel pressured what so ever. Made sure my wife was completely comfortable going from an SUV to a sedan and answered all of her questions.If youre going to buy a Honda in the Akron area, go to Serra and ask for John. Hell take care of you!
I was very impressed by the level of service my husband and I experienced at Park Subaru. We walked in with our own financing, but were offered 0% as an alternative! Ali is very knowledgeable, and personable. I would recommend the team at Park Subaru with 5 stars!
This is a dealership that is doing things right in terms of customer service. I hear their commercials on 97.5 WONE and can tell right away they stand out from other dealers. They seem friendly and genuinely interested in helping people. Ive met several of their employees and every one of them is extremely personable and nice. Theyre also very committed to their local community, which says a lot for their character. Id recommend Serra to anyone in the market for a vehicle.
My overall experience was wonderful. Glenn was genuinely helpful and went above and beyond my expectations. I would recommend him to anyone!
Had a great experience with Burke Davis and the Serra Auto Park group with a recently purchased Acura RDX. I don’t usually like the whole car buying experience but Burke made it pleasant and hassle free. I really appreciated that he followed up but wasn’t pushy about the purchase. I’ve had the car several months now and love it.
Everyone at Park Auto is always so kind! This is a lost art in most businesses today. They make taking your car in for service (or recall in my case) a pleasant experience instead of a dreaded chore. Joe was so nice to me and gave me a flower at the end of my appointment! Who does that?! Park takes customer service to the NEXT level! I did not buy my current Mazda from them, but I certainly will buy my next car there. Keep up the good work and great customer service!
This was the second vehicle we purchased from Park. I very much appreciate a dealership who prices their cars well to start and is willing to be very fair on trade in values. I have always been treated with respect at this dealership and the atmosphere and employees are very welcoming. If you have unreasonable expectations like your 1995 Cavalier is worth $10,000 on trade, Id suggest you go elsewhere. If you are looking for a fair price, reasonable people, and honesty, Id suggest you stop at Park.
My experience With Ali Yoho at Park Subaru was excellent.She was very friendly, helpful, and honest!She took care of all the details and helped me get a great deal on my new Impreza!Within days she found and had my new car brought to her!!She took care of my entire family!Im so happy with my purchase!Thanks!
The buying process was a breeze! Joy made everything as simple as possible. I would highly recommend choosing her to guide your buying process.
Its my first time review posting and I wanted to say thank you to Park Auto Group for their honesty and dedication while selling me my new car last week. Im happy with the car I purchased, I can be sure that if I have any friends looking to buy new cars in the future, Ill be sending them to Park Auto Group, and telling them to ask for Casey. Thanks again.
This was my first time going to Park Subaru. From the moment I called to picking up my car, the customer service was exceptional. Everyone I spoke with was polite and helpful. Kyle M is who I dealt with. The problem I was having wasnt an obvious issue and instead of telling me nothing was wrong like I was told at another auto shop they investigated more and were able to fix the issue! My battery was also replaced and they set my clock and radio presets to what I had. Overall 10/10 and I would come back.
I just leased my 4th Acura (MDX this time) from Serra! I have worked with Sherman for each lease and have always been beyond satisfied!!! He truly makes the process a breeze! I highly suggest Serra and encourage you to work with Sherman!
Salesman Adam Dungan was courteous, polite, and very thorough. He showed us the car we wanted to see as well as another one for a similar price. Adam offered to show us some more, but we were pretty sure we wanted the one car. The last time I bought a car, the salesman steered me towards one vehicle and only that vehicle; its refreshing to find someone who is willing to show you all of your options and allow you to make an educated decision. We liked Adam so much that we named our car Adam!
They nit picked all my cars lil problem some were stupid not happy
Great Overall ExperienceThe sales staff are extremely kind, courteous, and professional and go above and beyond to exceed your expectations. I dread the whole process of buying a car, BUT the folks at Serra made the entire process actually enjoyable.I will recommend all my friends and family to buy their next vehicle at Serra Subaru/Mazda!!!😀😀😀😀
Dropped my car off for service late at night at the Chevy location on Arlington. An emergency situation with no warning to the service department. Eric Hoffman was able to get my car in, get it diagnosed, get the parts and have it completely fixed by 1:30 the next afternoon (on the day before a Holiday). Eric even arranged for some one to come to my work to pick me up when it was done (thanks Brittany!). A major issue resolved quickly, correctly and pleasantly. Thank you Eric Hoffman and all the service staff at Serra Chevy
One of the best and most pleasant car buying experiences I have had. From the unsure pre purchase moment to the end result purchase, I feel very confident in saying I have absolutely no regrets. The car is great and the staff were wonderful! Thank you Park Honda!
Casey was awesome we bought our last few cars from her and the park auto group. She shows us lots of options helped us through the finance process and introduced us around the dealership to parts service all wonderful people. She goes above and beyond to make the car buying experience amazing
Burk was great to work with. He was enthusiastic without making me feel pressured. He took his time reviewing the Pilot elite’s workings both before and after the purchase. The finance rep was very helpful. It was a really good experience.
I completely enjoyed having Dave as my salesman. He was professional, courteous and always wanting me to feel comfortable. When I called to make an appointment to see a car that was listed online he had the car all ready for me when I arrived. I would be honored to work with him again and send any of my friends his way.
I recently worked with James Rowe of Serra Auto Group in Green to purchase a new car. My experience with James was wonderful. He is knowledgeable, patient and very helpful! If you are looking for a great sales consultant -- James Rowe is it!
Great selection, great staff, great experience! This was my first car buying experience and it couldnt have gone better! Steve Kappel was wonderful to work with and made the entire process significantly less stressful for me. He was patient with my indecisiveness and gave me plenty of time to chose my Subaru Crosstrek. He then went out of his way and came in on his day off to make sure everything was perfect before I drove my car home. I couldnt be happier and would definitely recommend that if you go to Park Auto, work with him!
Beau & Chad couldnt have been more helpful. Weve purchased all our Hondas from Park for the last 20+ years and are always totaled satisfied with the experience, helpfulness and expertise of the staff. A big thank you to Mike in finance for his cheerful way, makes the completion steps of car buying simple, easy and efficient!
First service on our new Legacy. I called after having difficulty scheduling on website (as I have on the past with our previous Subaru purchased elsewhere). Service Manager Mark Pavlick took the call himself and got me in the same day! Service was done thoroughly in less than an hour and its nice to get a carwash anytime youre in for service. Live our new car and Park Auto Groups Service and Sales as well.
I recently purchased a car and went back for some questions. Even though it is the busiest day for making sales, Matt took the time to install my cargo cover, check and clean my windshield, and go over my Android Auto. Great service!
Great car buying experience. No pressure or slick talk. I purchased a Subaru Outback and I love it. Thanks Robert Williams for a great buying experience.
Robert at the Mazda/Subaru store helped me find my very first car! He was super patient and made the car buying experience less scary for a first time buyer. I highly recommend him for anyone looking to get a new car.
I have never had a more easier and actually enjoyable new car purchase. I am 70 and have had many. I recommend Angie and Serra to all. No stress, pressure or unanswered questions, along with excellent follow up.
Joy Hooper was wonderful to work with! She took her time showing us different vehicle options. We found just the right vehicle for our son and he absolutely loves it. I will be visiting Joy for all of our vehicle needs in the future. What a great experience!
I just purchased my second vehicle from the Park Group. I have found it to be a good experience both times. I found a vehicle I wanted online and sent a notice for a test drive. I was contacted in a timely manor. The initial vehicle that I was looking at was already sold but our sales person Dejan took time to understand what my requirements were and provided several good alternatives that were within my price range. I was very pleased with the excellent service and will go back again.
I took my acura mdx in for a recall fix and dealt with Jack frost, he was very nice and everything was done in great timing, I was given a loaner car that he explained all the bells and whistles to make sure I was comfortable, quick and great customer service! They topped off all my fluids and washed and swept my car too! Great experience and I will be back to get my car serviced again!
My wife and I enjoy buying from Paul Burke because hes knowledgeable, sincere, and makes purchasing a new vehicle an enjoyable time. Working along with Paul has made our purchasing experience pleasant rather than the drudgery salespeople often subject buyers to.
I delayed purchasing a new car for a long time. I was concerned I would not be able to budget in a decent car. I spoke to Dave Sommerville on the phone and he was completely honest and went out of his way to work with me. I was able to get a great Subaru! Even my husband is impressed! I am a loyal Park Subaru customer for life!
I went in for the free oil change offer they sent in the mail. They were extremely nice and quick about the service without an appointment. And it was actually free. Unfortunately, they dont carry my oil in a blend for future reference. Overall, very satisfied!
This is (and has been) our go-to for our car needs! The process is smooth and fast as possible, and we never walk away feeling like we didnt get a deal! Beau is great to work with and I would recommend him and the entire group to anyone in need!!
Josh Radel gave great service and I rated him 10 of 10.
This is the 2nd vehicle that we have purchased from Serra. Not only has Adam helped us with both of our purchases, but he is always available to answer questions at any time. Even if you are just interested in a new model coming out and are not looking to purchaseat that time. Adam and Serra are definitely customer focused. Keep up the great work.
This car buying experience was one of the least stressful events I have known. Mike and Angie were always available to answer my questions and never made me feel like I was intruding on their day. Mike got me the car I wanted and Angie patiently went over all I needed to know to get started. I love my new Civic!
Angie is a great salesperson. 2nd new car Ive purchased from her. Very helpful and knowledgeable, and makes sure you will be taken care of and happy with your purchase. No high pressure sales tactics like you get at other dealerships. Loving my 2017 Civic Si Coupe!
Total reviews rating 4.8
199 Reviews for Serra Auto Park 2023:
Review №1
2022-03-16Best Car buying experience ever! I had been wanting to replace my Honda Accord with another Honda Accord. I wasnt originally looking for a hybrid but am very pleased with the Honda Accord Hybrid that I purchased. Dave was very pleasant and easy to deal with. I will definitely recommend my friends and family to visit Serra Auto Park and deal with Dave Somerville.
Review №2
2022-03-21Quintin McKenzie at Serra Chevy got me into this beautiful 2018 Toyota Yaris iA. Quintin was the best to work with. He was helpful, informative, and a great salesman! Quintin should teach a class on customer relations. The finance department was fast and beyond efficient they did alll they could to get me the best situation. What Serra does for its customers after they drive away in amazing cars is above all else. You need a new or used vehicle from a group of people that exudes class and service you go to Serra Auto Park and definitely ask for Quintin McKenzie
Review №3
2022-05-03It was excellent! Jose was very easy to work with and very knowledgeable about all the vehicles I test drove that day. It truly was the best vehicle buying experience I have had! Other dealerships I have been to in the past were very pushy and just wanted their commission checks and didn’t really care about my needs. That was not the case at Serra Auto with Jose. He wasn’t pushy at all and listened to my needs and presented me with multiple options that would fulfill my needs and was incredibly patient while I made my decision. I would definitely recommend going to Serra Auto and Jose for your next vehicle!
Review №4
2022-03-06Matt Hone was the salesman that helped me from the time I reached out incurring a 2015 Subaru Legacy till the time I was able to buy the 2015 Subaru Legacy. Matt was not like typical Salesman. He was not pushy about me getting the car, which many salesman do making me not look at cars in person unless it’s a for-sure thing that could be done. He was more about making sure he was able to get done what I needed and making sure that I was satisfied without the process. He was able to answer any questions I had. If I were to recommend anyone or have to go through this process again, Matt would be the one i’d want to go through again. Thank you so much Matt for helping me get into my car!
Review №5
2022-05-30Serra Honda. We hit a deer on 80 and we’re able to drive to Serra Honda. Matt, our service rep was great. It took several days to get the insurance appraiser to look at car since it happened on a Friday but once we got an approved estimate, the repair was done quickly.Everyone at Serra was polite and helpful. I highly recommend this service area.
Review №6
2022-06-08Quintin McKenzie just sold me a used truck at Serra. He was very friendly and helpful all the way through the process. Very knowledgeable and knows how to treat his guests.The financing portion was stress free as well and they were able to work with me to get the deal I wanted.I highly recommend Serra and Quintin for your needs.
Review №7
2022-03-14Mike was very friendly and professional. He stayed beyond his quitting time to help us out and was extremely helpful. He watched to ensure that the vehicle we were interested in did not sell before we made our final decision and he never made me feel like I was being pressured. I would definitely come back to Serra just for Mike.
Review №8
2021-09-07My wife recently purchased a RDX after reluctantly parting with our 07 Lexus. The Lexus was an amazing vehicle but its age and milage was beginning to become a concern for her main vehicle. Probably the best vehicle weve ever owned we hope that this Honda does as well, I expect it will. We would have replaced it with another Lexus but their styling is just trying too hard, sorta like they are texting in all CAPS if you know what I mean?Lexus also seem to be evolving into the Oldsmobile of that market segment which is cool we all get older, but you dont need to show it necessarily hence my wifes affection for the Red ASpec model Accura. Most All modern vehicles lack any soul or personality and this one seems to diverge slightly from that. I recently did a high performance LS Swap into my 65 Impala SS so I have a more informed perspective than many people on car culture and historical relevance.Steve was my wifes sales representative and was very polite and helpful in the days of Carvana. Upon arrival to pick up the vehicle I began transferring the license plate and my wife went inside unbeknownst to Steve. He handled it well this random guy with small tools in their parking lot messing with a vehicle he had just sold, so I give him additional props for that. My bad, as a confirmed introduction would probably have been in order, I just assumed that my wife may have made contact already.We first identified this model at the last Auto Show at the IX Center in 2019 as a potential replacement for her Lexus. In the meantime the New model Accura didnt go up in price significantly, our trade in value went up $1500.00 (I hate selling cars at home) and we put about another 12K miles on it so that was all good. With internet research till you walk into a showroom you pretty much know whats worth what etc. so a dealerships role isnt what it used to be. However when parting with around $50K its nice to touch it before you actually buy it.My Depression Dad always told me cars were money pits which they are so you better make them FUN! Im happy shes happy and we have a vehicle that is an actual color not some lame shade of silver, grey, white, black etc. etc. which most vehicles seem to be anymore. For me about the only vehicle Accura has that turns my head is the NSX and that aint happening so theres that too.Personally I havent driven the vehicle yet about five days after it has arrived. Honestly while I appreciate useful technology there seems to be a lot of pretty useless gadgets for the most part with these level of vehicles. The car is basically a CRV that they charge more and had to justify the basis spread. They added cumbersome layers of technology in an attempt to create an experience (read the Experience Economy) to justify the cost of Accura ownership vs. Honda since there is very little difference in the core vehicle. Thats okay, that what car makers do.
Review №9
2022-01-25Have already posted my review on Serra Honda, but In a historically bad car market, these guys have been fantastic. My salesman Glenn, helped me find the exact car wanted, stayed in contact with me regularly from October all the way to January as it got delayed. Would highly recommend this place.
Review №10
2022-03-26Matt at Serra made my car buying experience pain free! My old cars heat broke as winter was getting worse and I needed a new car ASAP. He had a lot of knowledge about the cars available of all makes and models, and explained financing which was very helpful. Im very happy with the car I brought home and will definitely go back for my future car needs!