Credit cards
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (199)
I had a fantastic experience, traded in a smaller car to get in a vehicle that was more suited to my growing family. Everything went smoothly and everyone was extremely helpful! Mika was an excellent sales person keeping me updated along the way!
I had an amazing experience with Serpentini, however, thanks to Cooper, we were able to make a purchase! He looked out for me and my best interest! Definitely am recommending Serpentini of Tallmadge!! Thank you again so much Cooper!!
The work done on my car was just fine no complaints. Your service department has fallen off in the last year one time it took 3 hours for a oil change and then I had an appointment at 8:00 am with a confirming text when I brought the car in the service desk said it was at 11:00am did not work on my car until 11:00. This last service call the appointment was at 10:00 did not work on my car until 2:00 or so. Then I had to remind them that the service was under the 200,000 mile warranty so he said he would check and call me back but did not call back. The 200,000 mile warranty is worthless I have had all my service done at Serpentini 40 pages of history thousands of dollars spent at your service department and the service done was refused by the warranty company. I will no longer spend another dime at Serpentini I am very disappointed.
This guy right here!!! Amazing! Michael Young. If you are looking for a salesman who is not a robot, personable, and patient. I had a great experience and would love to purchase a vehicle here because of him. Great prices and great people too.
Since I moved to Ohio I have never bought a car at the sane dealership twice. I will 100% be returning here for future vehicles. No pressure or games here and great customer service throughout the whole process. Ronda helped me get into a RAM 1500 and it drives beautifully!
Low pressure and friendly staff. Having worked in the car business elsewhere, I know how pushy salespeople can get, but that wasnt the case here at all. Just courteous helpful folks, especially Erica and Tom. Great experience, and I literally dont do reviews but felt it necessary this go round.
They are a awesome group of people. Mika is a wonderful salesperson. She has help me through the whole experience. Made it very easy. Would recommend them to everyone. Thank you
I made an appointment at 11am for the 45,000 maintenance. I had to wait as I live 45 minutes away. I was told it would be 2-3 hours when I made the appointment last week. I got there and was informed no one “would touch my vehicle during the 12-1 meeting. The meeting ran over . I did not leave until 4:20pm. My entire day off was spent waiting. I will be looking into moving to a closer dealer for future service.
Kevin our salesman was extremely pleasent and helpful. Alan was extremely helpful finding us financing that was within our budget. Definitely will come back next time we need a new car!
Came here looking at a car, and I got it! I’ve had Tom as a salesman 2 times now. Great salesman. Answered all the questions I had and more! Great group of salesman, just took a bit longer than I would’ve liked to sit at the dealership. That’s all part of the process though! 5 stars, would come back again and again!
I ended going with HONDA GREAT LAKES ! Never prejudge your costumers ! Am surprised the sales guy didn’t gave me another choice of car and left me go out of the lot ! Well Great Lakes made a better plus ! And I walked with a car that my wife picked up ! A super deal And their sales floor looks sharper and everyone in there at Honda dress like they wanted my business ! The only brownie he did offer me water and my wife ! Sell or be sold !! Grant Cardone !!
I worked with Serpentini due to my car accident. Its where Progressive sent me. My insurance company was not truthful with me about the time it would take to fix the damage. The team at Serpentini helped me so much by taking the time to assist with a possible loaner car. However, they fixed my car within half of the time. They were awesome and if you need something fixed, send your car there.
My experience was amazing from beginning to end. Sullivan eased my anxiety about buying a car with the very first phone call. Josh made me laugh the entire process which eased my nerves. They were amazing.
Our salesperson Kyle was a true professional. He was extremely personable and made the whole process very pleasant. I would recommend stopping in if you’re in the market for a vehicle.
The customer service young lady at counter is always crazy nice and super helpful. The new young man at counter was also very nice and helpful. With the service you get with the team that is there it is always pleasant to go and sit and wait even though I know I do not have to
Make sure you add your own fluids because if not they will fill your washer fluid for $9 without asking if you want it done or not
Absolutely the worst experience attempting to purchase a car that I have ever experienced. Set up an appointment to see a vehicle, drove 1hr 45min, sat for what seemed like forever only to be told that the vehicle hadnt even been through service and that they didnt feel comfortable showing it to me in that condition.Total waste of time and gas. Should have told me it wasnt ready and I wouldnt have wasted my time. UNPROFESSIONAL!!!!!
Showed up to pickup a RV they sold and there was a tree branch on top of it.... the rv wasnt even near a tree and they refused to move the branch off the rvAVOID!!!
I would give this place zero stars if I could. From the start the customer service was terrible. We worked with Cooper. We originally had an appointment with Jason but Cooper took us and just started running numbers and not explaining anything. He then proceeded to tell us a final monetary value and ran my boyfriends credit for financing... then he came back with a monthly payment that was impossible to get with the price he gave us and when I questioned him about it he said the final price wasnt correct and they were upping the price $5,000 over MSRP for no reason and he hadnt calculated tax and title before running his credit. Not to mention their website advertises the price at MSRP, not over. Terrible customer service, terrible place. Dont go here.
My experience started out well. I had checked them as a possible dealership i would to use on chevy.com. They promptly called me back and set up an appointment with Anthony.I received 3 prompts via text that asked me to confirm my appointment ..which I did.We show up at Serpentine Chevrolet 5 mins early. When we walked in we were greeted by a nice man who we informed we had an appointment.They had no idea who we were...had no one waiting for us...and informed us that Anthony (who we had an appointment with) works from home.We give them the benefit of the doubt and agree to sit down with a salesman who we explain again..that we were there to order a van from them. He says let me see if they are making them because they arent making some vehicles. We wait 15 mins listening to the couple next to us who asked for an SUV..and they pulled up in a car for them to drive while the lady is being persistent..I dont want a car! And they keep telling her they are trying to help her because they cant get her an SUV. Our sales person comes back to us and tries to show us a map on the computer.. look, they dont have any of your vehicle within 500 miles to which I replied...I know...thats why we need to order one. He says oh, they arent making any and proceeded to attempt to bait and switch on us when I cut him off and said Goodbye!Ive contacted Chevy and another dealership since my appointment an hour and a half ago...both of which assured me that I can place the order on the Van...but it would be a few months before I saw it. All of which we are willing to do.I wouldnt recommend anyone bother looking at Serpentini ...at least not at this location. Maybe someone else will have a better experience with them...but if they dont have exactly what you want on the lot...I doubt it.
Service is sub par, and they employee thieves. Not only did they steal $1400 worth of valuables and a firearm out of a bag in my car but they are apathetic about the situation at best. They refuse to look into the matter and dismissed the issue as not a big deal. They will steal from you and follow it up with atrocious service
Habib and team were awesome to work with! So happy with my ‘new to me’ vehicle!
Long story short had a recall on vehicle when trying to sell to dealership. I was told that vehicle couldn’t be resold un till they fixed recall. Said parts would take forever to get. So they offered me what I was owed on vehicle which wasn’t much. Was very upset but I needed to get out of payment due to family maters. But a week later truck was sold for almost quadruple what I owed. Which was in the mid 20k range. Would never deal with these scammers again. Do your research people car dealership are not you friends even if you take your vehicle their all the time.
Had a great experience with Mika and Sullivan finding my parents an SUV. My mom always wanted an SUV and they were able to get her what she wanted and in her price range. Please note we were not at the dealership for several hours!!
Everyone was so helpful. Great crew to work with, Michael Young was great and answered all the questions I had. Would highly recommend if you are in the market for a vehicle.
I bought a used car from them the salesmanship was good but I got the car was driving home 10 minutes later we made a left hand turn and we heard a horrible rubbing or grinding sound so I called Eric as soon as we heard it and they were closing so he said he would talk to service the next morning to see what it could be or what they did to the car he called and said they said it could be a wheel bearing or heat shield which he chose to say then it would not be covered so he was just saying fix it your self so I then called the sales manager spoke with him and explained it all and he assured me he would call on Monday to set up to have the car looked at well guess what no call and it is now Wednesday so he lied would never recommend anyone to them and all I have to say to Serpenti of Tallmadge thanks for nothing!!!!
We worked with Tom and his customer service was amazing! He worked with us to get the payment where we needed. We definitely would recommend coming here and asking for Tom.
My neighbor informed me the service department stole over $1,200 worth of valuables from him during routine maintenance after I asked for dealership recommendations. When requesting the dealership to investigate, they did little if anything to help. Id be vary weary of leaving my car with them.
We had a awesome experience with Ms. Ronda, she worked diligently to get us in a new car. We highly recommend her for your next vehicle!
Worked with Mika Hmeidan, and we had a great experience. She listened to what I was looking for and did a great job understanding what I wanted. She is very knowledgeable and I recommend anyone to work with her.
Their employee stole $1400 of items out of my car while it was being fixed. They refused any and all accountability.Do not recommend.
Tom Knapik was a great help today! He took the time to listen and thoroughly explained what I was getting! Excited to drive my new Equinox!
Michael Young helped me get the car of my dreams!! He was sooo nice and professional!! I would recommend him anytime!! Thank you Mike!! You rock!!!
I would of given no stars but I had to leave one they had an advertisement on Facebook for VIP treatment and could get anyone approved which is BS I explained my situation kept on pushing me to come in said I was pre approved then nope told me to keep my vehicle didnt even seem like they were trying I will definitely not recommend this was a short story of the details I work in Akron but I live an hour and 15mins away I expressed if you feel like you cant help me dont waste my time and they did time and gas I mean thats not cheap either!! Ridiculous
Their employee stole $1400 of items out of my car while it was being fixed. They refused any and all accountability.Do not recommend.
Mike Young is awesome! I will definitely send some customers his way! My daughter and I thank you!
Great experience, Cooper was the best salesman I’ve ever worked with. Already recommended this dealership to other people.
Awsome exspeirience from Kevin. Best salesmen that we have ever had. Low pressure, straight forward, easy to talk to, knew exactly what we wanted in our budget.
Tom helped to get me and my fiance into the cars of our dreams! He was very friendly and knowledgeable about everything I inquired about! I would highly recommend going to Tom.
Drew & Sullivan were the best they helped me get the car i wantted they were helpful & gave me the best deal possible! 10/10 would recommend!
Kyle is awesome, got a 2017 civic for a great deal. Definitely go to him, hes very professional and personable.
If u think u can’t get it they will just run ur credit just to put hits on ur credit make sure u go there pick out a car itself u don’t need all these hits on credit for real ad is like a scam do not let them run ur credit they will tell u can get approved with social security it’s a lie they u u need a co signer they say up to 5000 more for ur trade it more 300 dollars in my opinion even picked a car 5000 dollars less have not heard anything do not let them run ur credit for all that go to brother auto in Youngstown becuz this place will tell u u need 4 6k down for all that go to brothers and take to ur mechanic this place is a scam now leaving same feed back on google for them
Great experience helped me with everything I needed and got me rolling in a great car the same day. Definitely See Mike Young!!!!
Starting out had a great experience, Tom was helpful along with Josh. With this being said I am now having issues with said car I bought, and today December 27, 2021 marks 30 days of having vehicle. I was told without extended warranty they couldn’t do much which is a lie according to the state laws going into lemon law. I do not recommend buying used vehicle without knowing everything about said vehicle. John was not very helpful and I went into this going well I would help pay if they are willing to help me out but instead that is off the table and this should be and will be pursued further. Again do not recommend personally. Everyone’s situations are different and if you have had a good experience then that’s good but now I have not.
Bought a used car from here a few weeks ago from mike. he was fantastic and really helpful when it came to helping me find something i want! the car had a few issues that started shortly after purchasing. the entire staff was extremely helpful through the repair process. denise in service was great and the general manager helped a lot. everyone was extremely helpful and did a lot for me! highly recommend coming here for your car needs! :)
Loving my new 2022 Chevy Equinox! I recommend these guys to all of my family, friends, and coworkers. My family is slowly becoming a Chevy family. Special shout-out to Josh K, Drew, and Jon for making it all possible. Thanks guys!!
Purchased our truck on New Years Eve, ending a lease and starting a new purchase was a lengthy process, but Kevin our salesman was absolutely awesome and we left happy.
Wonderful experience with Mr Young he made my dream come true I set out to get an equinox and mr young made that possible and I’m forever grateful for that I went to Serpentini willoughby hills and was turned down but Mr young not once said no and now I have my car thank u Mike I really appreciate u forever your customer I can wait to send business your way
What can I say Jim Lucas and his team at Serpentini Chevrolet are the best!!! Thanks so much for helping us get into our new 2022 traverse! Youve got customers for life!
Tom and Sullivan were exceptional. They were very friendly and helped me get the vehicle that I wanted. Everyone did a great job, thank you so much.
Tom at serpentini was amazing. He and the finance manager worked well with me. I recommend coming here. This is my second vehicle with them and I couldnt be more happier. Thank you for putting me in what I wanted. If I could give you infinity stars, I would.
Kevin Skubic was a great representative for serpentini and car salesmen in general. Even during these hard times he was honest, forthright, and tried to get the best deal for us. He informed us of what the market is like currently and how it looks in the future. This allowed us to come to the most informed decision.
My sales person Drew Spitz did a great job with the car details.Took a bad situation and made it pleasant transaction. I would recommend him to family and friends.
Great experience! Kevin was a great salesman and Alan went above and beyond to get us the deal and financing I was looking for. Highly recommended!
I had an amazing experience with Serpentini Chevrolet in Tallmadge. They managed to reduce stress and anxiety and were able to help when no one else could. I will definitely be back for my next purchase.
A lot of hidden stuff behind the scenes. Car listed at 33k But on paper I was charger 35k, not told the interest rate and fees and length of the loan until after the loan officer signed everything saying I have to do it this way. Car that was listed at 31k Ended up costing me 43k Kind of ridiculous how much stuff they hid from me and tried to get me to hurry up and sign.
My first experience at serpentini in tallmadge was an awesome experience because kevin, allen and josh made sure they got me the best deal and price for the car i was looking for! Highly reccomend going to them for your car needs.
Tom is a awesome salesman. I’m so glad he got me toghter. I would recommend him to anyone he’s great at what he does thank you Tom
I have purchased five vehicles from Serpentini in Tallmadge and have had a GREAT experience every time! Drew Spitz has been wonderful to work with!
Had to buy a car and Veronica was my sells person. She was great! Thank you so much Ronda and the entire Serpintini team!
Absolutely easy and amazing process witg Mika. Never had a sales rep like her. Her honesty and personality made this such a pleasant experience. Flawless.
My husband bought a use Dodge Dakota from here to put the engine in for his dodge Dakota he didnt even get it home and the engine went out. He tried to return it and they wouldnt take it back. They knew they were selling him a lemon n just didnt care. This place is bad business not to satisfy the customers just wanted the money. If I could them a ZERO I would!!
In & out that day with my new ride. Great team that works there & together so well. I will recommend Cooper to my friends.
Drew, Alan, and Sullivan were all awesome and got us into our second car! If you want an awesome sales team, they are the ones to see!!!
I purchased a new equinox from Michael at Serpentini today. I am really happy with the experience I had in the purchase and will definitely come back again. Thank you Michael.
Great customer service my sales guy Josh Reynolds got me in my Dream car and I’ll recommend anyone looking for a new or used vehicle Serpentini Chevy Tallmadge will get you together the right way
Drew Spitz took great care of me and husband on the 2022 Equinox we just leased!!!
Wouldnt send my enemy here. poor customer service, wont return calls will a argue with you even though they agreed to something. If you do make mistake of going here get all agreements in writing
Serpentini was easy to work with. Cooper was a great salesman. Low pressure and very helpful. I would recommend buying here.
Had my company vehicle in recently. Denise always gets my vehicle in quick and always make sure its washed. We throughly enjoy the service department and staff! Always top notch service
I have had the best experience with Serpentini the workers helped me make a good decision on the car to buy! I suggest to come to them!
One of the most beautiful women I’ve ever seen with short ringlet curls called me BEAUTIFUL i don’t even care if she was lying this gave me self esteem for at least…6 months. ⭐️ 5 stars 😂
I recommend Mika Hmeidan if looking for a vehicle. Very nice and she went over and beyond to make sure I drove off in my new SUV. Serpentini is the best!!
Josh has been more than a fantastic person to work though this ordeal with me on purchases a new truck he’s been nothing but professional and courteous diligent and very transparent this gentleman is a keeper and deserves all the blessings that come his way
Habib was a great salesman! The entire process went great! Highly recommend thank you all! Josh, Alan, and Sullivan!
The whole buying experience was stressful. Kevin Skubic was our salesman and he was kind of cocky knowing that if we wanted the vehicle we were going to have to pay the $2000 over MSRP, he said that is what the market is like right now. Then offering a low offer on our car by more that $6000 from what it searched on KBB. He then said well you can always sell it yourself. We ended up talking with the manager and he offered a little more for it and we did end up going ahead with the deal. Afterwards, I saw our old car for sale for over $6000 more that what we were paid. I know dealers need to make money but to charge $2000 over MSRP and then lowball and offer on our car just makes you feel like you got taken advantage of. Will never go back there again.
At first, I was annoyed about how long it was going to take to get my car fixed. I didnt understand about the warranty process. Kyle was very patient with me and handled everything.
Just got our dream car from [email protected] thanks too our awesome salesman Drew Spitz!! Got a 20019 malbu !!! Beautiful car ! So happy
Kevin did an amazing job helping me find a car of my liking everyone here has been very good to me and kind to me throughout the process
Kyle looks young but acted with respect and dignity I would work with him again
The entire staff- from the making the appointment to the salesperson to the finance person- were amazing! Id definitely recommend them!
Amazing experience! Kevin, my salesman, was so friendly and informative. Definitely recommend!! Very happy with my experience!
Jim Lucas was great. Made the process super easy and enjoyable. He is very kind and funny!
Friendly & professional atmosphere!!! I felt extremely comfortable in my car shopping experience with Josh!! Highly recommended!!
Drew Spitz was very friendly and easy to work with I highly recommend asking for him when you decide to car shop
Awesome Service, Great Cars, Very Friendly, Highly recommend Kevin Skubic. He helped me through everything.
Everyone was so nice and helpful, thoroughly explained everything. They actually made it an enjoyable experience. Thank you Serpentini!!
Kevin and Alan were really great and worked to get me an awesome deal on a brand new car!
Michael Young is a outstanding sales person very welcoming and genuine person come see him Asap you wont be disappointed
Mike was very attentive explaining every detail to me we were very satisfied
Phone bank system is terrible and has been for a long time. Ruins an otherwise good dealership.Update: 1 year after initial review.I had scheduled both my cars in the dealership via the Serice Department phone and it was much improved. Many thanks as a repeat consumer in addressing the issue. The phone system, even in todays times, is still at the forefront of good customer service. The Service Department did a great job!
Had a great experience working with Tom Knapik in sales. Friendly, helpful, and stress free buying experience
This was my third car from Serpentini and working with Jim Lucas! My Mom even bought a car from him too! Im always happy with working with Jim! Good people over there. 😀💯
Thanks to Josh ! He help me get a 2020 with bad credit an all 😩 They was fast & easy . Appreciate y’all
Was a awesome experience with veronda perkins helping me buy my truck. So friendly and relatable.
My husband and I came to this location with absolutely no plan on what kind of vehicles we wanted. However knew we needed to do a trade in on both of our vehicles. Josh Reynolds, our salesman was able to do just that! Josh went above and beyond to find us new vehicles that we liked and was within our budget! Thank you Josh for helping us in so many ways and making this transition smooth. We look forward to doing future business with you. 💕
Tom Knapik made our experience easy and painless in purchasing my new car! Very nice , helpful and informative! Highly recommend them!
Tom really, understood my situation, and got me in to. 2020 Nissan. They are the best. Thanx serpentine.
Visited today to buy my first car and Kevin was the absolute best. He went above and beyond to find me the car that I loved and was the right fit. He was extremely patient with me and did not pressure me at all. I definitely would recommend others to come here. The finance guy was also extremely helpful!!!
They are so nice there and kind to me! I always call last minute and they get me right in. I enjoy bringing my Arcadia there for the work needed from oil changes to body work!
Josh and Drew at Serpentini Chevy went above and beyond to get my wife into the car she wanted, at the price she wanted. We received great service and the employees were all very friendly!
We enjoyed our experience. Weve been wanting a new and bigger car but werent fully convinced that we should bite the bullet and do it. We were introduced to Cooper when we walked in and he laid out our options of what we were looking for, showed us what we wanted, and answered all of our questions with honesty - which is what we were looking for when making this big purchase. We had a pretty quick experience with the financing individuals who took their time to answer all of our questions and explain things - we love our new car so far and couldnt be happier! We look forward to all of the adventures to come with it!
I had great experience getting into my new Corolla. Allan dealt with the bank lending and Kevin helped me every step of the way! They made it very easy!
I had a great experience with your service department the lady that helped me was very kind and helpful. As far as the experience I had purchasing my car was a little disappointed the salesman showed me nothing how things worked in my new vehicle , Was a little upset that as I was doing my purchase agreement he cleaned out my old vehicle boxed up all my stuff I think that is so wrong for someone to do that without asking. Other than that your service department was excellent!
S/o to my salesman Josh Reynolds. Hands down he is the BEST salesman in the world. If you are looking for a car, Holler at Mr. Who’s Next 2.
This is my 6th vehicle purchase from Serpentini Tallmadge within 3 years (3 brand new and 3 used) and that’s should tell everyone something about this dealership. They absolutely take care of their customers. I’ve worked with 3 salesman and they are all low key and no nonsense and will work tirelessly to make sure we got what we wanted each time.Kevin, Habib, and John W we’re our salesman and they are INCREDIBLE and knowledgeableJohn the finance mgr is equally knowledgeable and doesn’t pressure you with the stereotypical philosophy and is straight with you with the options available.My 7th vehicle will for sure be purchased here as well.Very pleasedThank you guys. Keep it up!
S/o to Josh Reynolds! Hands down he is the best salesman in the world! I highly recommend you see him. He got me together in a beautiful 2019 Chevy Silverado TRAIL BOSS !!!
Worked with us on making a deal work. Tom was great!
They were awesome especially Drew Spitz! He made sure I got exactly what I wanted they even let me take my car home overnight to decide if I wanted it or not. They were so great and patient with me and explained everything step by step. I highly recommend this place
Kyle was great spend hours after close to help me out with an total unformatted situation!.
Kevin Skubic is a Fantastic Salesman and John in finance made this sale a breeze! The whole experience was seamless! Much appreciated and we will do business again! Happy Holidays
Everyone at Serpentini Chevrolet were very helpful and informative. The got me out my old car and into the exact one I wanted in no time. Thank you to Mika Hmeidan for making the process a breeze.
We are so grateful for Serpentini Chevrolet and our Service Advisor Kyle! Kyle took a very difficult situation, in our car, and labored through the cars issues with patience, feedback and great advising. His communication skills was greatly appreciated as he carefully defined every step of the cars repair. He was outstanding in his council as what needed to be fixed and guided us through every needed repair with costs and time! His service and crew were able to complete the repairs and we now have a car running as good as new. We also want to tip our hats to the detailing crew who did an A+ detail!.. we are believers in the service and work of Serpentini Chevrolet of Talmadge without a doubt...
The other day I had got a flat tire from a screw in my work parking lot and I called you guys right away to get in as soon as possible because I had a lab class that and I can’t miss it because I can’t me it up. Denise that works in the service department I was able to get me in and out within an hour on my lunch break at work and was able to make it so that was able to get to my lab class and not be at risk of failing the course due to a miss class. She was the only one willing to put in the effort to get things done that worked with me I appreciate that so much above and beyond and I hope she gets recognized for her job and satisfying your customers. I feel she deserves to be recognized for what she has done. So if you could please show her some type of appreciation because it’s hard to satisfy people these days
Brought my daughter in to buy her first new car. Mike went above and beyond to make the experience as painless as possible, and he and Jim worked hard to get her the best deal. The transaction was absolutely perfect, no pressure, no tactics, only transparency and honesty. Based on this experience, They’ve definitely earned my future business. Highly recommend.
No call I had to call first to check on car. Then told can not find anything wrong . Charge for diagnostic that knew wasnt gonna show anything new.
Great experience from start to finish! Mika was very helpful. Glad to have found the truck I wanted and a dealership that made the purchase as smooth as possible. 5 stars, maybe even 6 if it was an option.
I had a great experience at serpentine. Mike Young went above and beyond for me
Car buying can be a nerve racking experience. Shout out to Josh R. for making this purchase easy and stress free!!
Kevin was extremely helpful and everyone we talked to was very nice.The finance guy did what he had to do to make our deal so we could take home our new ride. More than likely we will be do business again in the future!!!Edit : will never buy anything from them again and will tell everyone I know to never buy anything from them..selling lemons when promoting Cherrys.
My experience was more then amazing, it was a fast and friendly process , Joshua was amazing , he got me together and I couldn’t be more happier , I would recommend him every time someone is looking for a car , he gets 10 stars in my book ☺️
Mike Young was amazing!!! Thank you for all the hard work getting us into our new car!! Bless you!!
They was totally nice and worked with me and got me in what I wanted for a real decent price. Habib was Awesome!!!!!!!!!
Tom was very helpful made sure we got into a nice car that was reliable and safe for my family and I’m very happy! If you come here ask for Tom!!!
Drew spitz was an excellent sales guy. Got me into an affordable car.
Wonderful experience purchasing a fleet vehicle today. Drew Spitz was a complete professional and answered all my questions. The most positive experience I have had purchasing vehicles in the last year and longer!
Cooper was the best ever.got me a nice truck and was fast. Finance was great also.
Tom Knapik was very friendly and helpful. He was very attentive to my handicapped mother.
Mr. Micheal Young, was very helpful and efficient in helping to get vehicle I have wanted for sometime. Thank you.
Another great experience with Jim Lucas at Tallmadge Serpentini. I have and will continue to buy from Serpentini and work with Jim.
Josh Reynolds was our salesman and he was helpful and professional, while talk to us as if we were friends for years. Didn’t act like a salesman towards us at all. Got me a great deal on the truck. Will be back for my wife’s SUV! Thanks Josh!
The staff here is amazing!! Hassel free financing. Super knowledgeable associates. Great vehicle selections!! I felt like family from start to finish!
We have continuously been wowed by the level of care and customer service we have received from the entire team.Most of our interaction has been with the manager, Garth Grimes, and our salesman, Alan Sipple. Both professionals tailored the sales process to our schedule and timeline. As self-employed business owners, we cant tell you how much we appreciated this.We never once felt pressured or out-of-the-loop.Youll be taken care of if you decide to take your business here!
I came to Serpentini after being referred by a friend to obtain a vehicle to re-establish credit. I was greeted by Mika when I pulled up. She was welcoming, courteous, knowledgeable and answered all the questions I had. I was able to pull off the lot in a vehicle that is just right for me. Thank you Sullivan and Mika. I will be returning in the future!
Jim Lucas and his crew have given me a great experience along with patience through my shopping experience
Big shout out to Kevin our salesman got my man a beautiful truck great deal!! Fast car buying experience didn’t take 4 ever like it usual does buying a car he is super happy!! Thanks to John for the extras !! He looked around for the best warranty coverageduring our finance session. Thanks again guys appreciate the opportunity to purchase from you❤️❤️
Eric Cagle is top of the line salesman, not pushy or overbearing at all! Takes time to listen to what you want, then gets you EXACTLY what you need.
Drew was awesome, definitely will continue to shop at serpentini and recommend to friends
Tom was excellent! So friendly and personable! We had our busy toddler with us too and he didn’t mind at all! He worked with us to get us into a truck today! Highly recommend, will purchase from him and Serpentini again in the future!
Kevin was absolutely fantastic today, super laid back, and knowledgeable. Made me feel very comfortable making my purchase! The whole team has been very pleasant also.
Josh Reynolds was amazing! I contacted him few days before going into the dealership. I was having the worst birthday weekend and he put me in a 2021 Blazer gave me sooo many rebates and three in so many extras.. his energy was great! I got there at 9 am was done by 11am... he was honest and fair! He sold to me based on my needs. I am so appreciative this has turned out to be the best birthday weekend ever.
Sales rep was a very nice guy! But knew he was giving me a messed up car! I bought a 2017 Honda Polite Saturday haven’t had the car 24 hours tire pressure light comes on! later on that night my transmission light pops on, send a email Sunday because they was closed! Got a response of I’ll send to management! Monday comes talked to management didn’t help at all! Talk to the auto service department they want to charge me 135 to see why my tire sensor is on! Gtfoh!!! I told them I needed a reliable car and they gave me junk!! Which i have to put money into 48 hours after having the car!
Im not one to leave bad reviews, but I drove 45 mins up there, they posted an ad for no credit checks, no payment for 90 days and no down payment. I get up there and the first thing they did was pull my credit. i don’t have good credit at all. so for them to advertise that was a waste of my time. Plus I test drove a car that was not ready to be seen at all. It had a part left in the trunk and then I tried to have him pop the hood and there was no button for it and there was a wrench on the floor. definitely a turn off. You would think they would have them ready to go before showing them to people. Just embarrassing. If you have bad credit don’t waste your time
Kevin and Allen did a great job getting me my new car.
It only took me a week, start to finish, to get my car. Definitely satisfied, considering the car I wanted wasnt originally on the lot. I do think communication can be improved. I went 3 days without hearing from our representative after I had already given my deposit. Overall, Im pleased! The dealership was clean, the representative was friendly and helpful. Very happy with my purchase.
HAD AN EXCELLENT EXPERIENCE BUYING MY NEW CHEVY MALIBU. HABIB DID AN EXCELLENT JOB TAKING CARE OF ME. IF YOU NEED A CAR STOP AND SEE THIS GUY!
Took my car in Tuesday for a flush and here the appointment was for next Tuesday. Kyle set it up for that same day!!! Done by 3:30.!! Thank you so much for making it happen and giving me peace of mind for the holidays. Thank you again Kyle in service.
I made an appointment with the dealership because I wanted to make sure the work was done correctly on my vehicle. They installed the wrong part and then after I made arrangements to take my vehicle back to get the issue corrected they parked my vehicle in the wrong location. When I called the following day to see if my vehicle was ready, they then informed me they hadnt even looked at it yet due to it being parked in the wrong spot. I was inconvenienced by being down a vehicle two additional days beyond what was originally expected. For my troubles they delivered the car to me and gave me a card for a free oil change. Why pay the premium a dealership charges to get subpar performance and service? I couldve went to a backyard mechanic or any mechanic for that service. The only thing I will say positive is the service Denise (I believe that was her name) gave when I spoke to her about my vehicle. She was very helpful when scheduling my appointment, and very apologetic about the numerous mistakes they made.
Mike did a great job and worked hard to make sure my wife got the car she wanted at a price we could afford .thanks mike.from the broke husband.
We were in this weekend to but a new 2500 Silverado and the service was impeccable. Josh (the salesman) went above and beyond to ensure we got the payment in the range we wanted. Sullivan (the manager) even came over in the middle of deal to make sure we were taken care of, and kept up up to date on the progress. Nate (finance man) made several phone calls, and went way above and beyond. Definitely suggest stopping in if you are on the market for a new car! 11/10 recommend!
Mika did a fantastic job at finding the perfect vehicle that fit our families needs!
The gentleman that serviced my vehicle was more than accommodating but overall he provided me with exceptional customer service and made the wait more enjoyable.
This is my 7 new car sperpentin of Tallmage they do very well with consturms and do there best to get u in the car of your chice thank u Kevin
First time buying a car and Drew Spitz helped me and exceeded all expectations. He was clear, concise, and very informative throughout the process. Definitely recommend!
Kyle was so patient with me, very kind and helpful during this process. Thank you
Salesman Josh exceeded my expectations with buying my car! Everyone from management to financing was extremely friendly during my entire time I was there. The dealership was extremely clean. Ive been recommending them to everyone I know ever since my purchase!
Mika and Alan were very nice and helpful! Made the process very easy and walked me through the process. 100% would recommend Serpentini to anyone looking for a vehicle.
Very satisfied. Went to Eric Cagle and he was awesome! Very professional and straight forward. He didn’t play any games and wasn’t much back and forth. He will get you as close as possible if not exactly what you’re looking for. I came for a bigger vehicle and a good value for my trade in and at the same or cheaper payment and that’s what i got. Couldn’t be happier🥰
I came her with low hopes BUT they did it. Josh reynolds was amazing. Fast and efficient. I told him what I wanted what i expected and he provided. He didnt waste time. I am very happy and will be sure to come back and recommend everyone i know here.
As i entered the dealership i had no idea i would be coming home with the vehicle of my dreams. The staff was extremely pleasant especially my agent TJ Donnelly. He took a lot of time tonwalk me through every step breaking down every little detail. And made sure my experience was mre than pleasant but well worth the time spent with them.Thank you for allowing me to have all that i wanted and needed.
Tom was great to work with. He really listen to me in what I wanted!!Yes that was great, but yes but! I have tried to schedule my free oil change and tire rotation and if I can’t drop it off there no times available. I am still waiting on my window sticker in the mail how the 20 year 200,000 mile covered drive train works and I’m told it was sent 2 times.
It was a great experience! Josh was great and helped with all my needs!
I purchased my used vehicle on Saturday. I was impressed with how hard Kevin worked to give me a deal that would be worth while. When I had questions, he took the time to answer them for me.. He was very pleasant to work with. I had questioned some minor scratches on the new car, and he went above and beyond to assist.I will be able to pick up some paint in a few days to fix minor scratches.
Working with Tom Knapik on getting me into a truck was easy and painless. Thank you Tom.
It took less than a week from start to finish. Mr. Alan Sipple was very honest, informative, and friendly. Got me a new truck with a better price and better rate and more options that what was agreed upon. Therefore, My experience was excellent. If I ever need anything or another a car I know just where to go and trust. I highly recommend.
Not sure what to think of Serpentini Chevrolet of Tallmadge. I lost my car in a traumatic accident 4 weeks ago. My car, an 11 year old, Chevy Impala , was purchased from Serpentini Strongsville and in excellent condition. Insurance paid high $ for it as per KBB, but still not enough to buy a car straight out. I picked 3 cars to look at on the budget lot to keep cost down and get something I could pay off quickly. Got there and was shown the most expensive car they had at the time in budget. When I asked about the others Id viewed online, I was told this was the best choice, the sales rep said he knew the car, the family history, etc., etc., etc. I was also told it was a steal at $8200 but online it was clearly listed as $7981, still not sure why the increase when buying at the lot. It was 1 of the 3 Id planned to view, but #3 on my list. I listen to sales rep and bought the Chevy Equinox.Well, less than 3 weeks out, Ive already had the tire repaired, thanksNTB for doing that for free and as of today, will have to pay $1500 to replace the catalytic converter, as per Tim Lally Chevy, who inspected it and gave me a list of other items it needs too. I dont even have the lien title yet and of course Car Shield warranty wont cover because its too soon after buying the policy. Had to rent a car too, so I can get to work.I dont mind paying to take care of or upgrade my car to ensure it last me for years. It would have been nice to have had an honest this is whats wrong with it, up front before making my final decision. And I did asked about the slow shift/pick up during the test drive. Is this normal for this type of vehicle?Thats my dilemma and the reason I have to give 2 stars. Did you sell me something you knew was bad and withhold that information as per so many other review comments I see here, or did you not know all these things were wrong with this vehicle? I will still buy from Serpentini, just nothing else from the Talmadge location. Unfortunately, Ill have to unload another 2-3K into this to get it up to speed. I like Tim Lally, trust them for my Chevy maintenance and service.If I had known, this would cost me an additional 2-3k from the start, I could have added that to the purchase price and got something I wouldnt have to fix 3 weeks after purchase.My recommendation: buying from the used budget lot because you need a car and dont wish to or cant afford to pay a lot at the time: Get it checked before buying here. 8K may not be a lot to some people but it is to me especially when un expected due to an emergency.
Bought a new truck this weekend from Serpentini Chevy in Tallmadge. Do not buy a vehicle from this place unless you want to get taken advantage of. We have bought GM vehicles for 30+ years and have never had such a bad experience. I bought a truck and with all the offers/discounts, plus my GM employee pricing discount should have been around $38000. When I was done the price was over $48000. They informed me they were not going to honor my Employee pricing discount after avoiding the question all day because GM motors stopped honoring it. My brother bought a tuck from a different Chevy dealer in stow where we always buy and will continue to buy after this place a month prior and received it. They also snuck in a $5300 tire and wheel protection package that we never talked about, but when I brought it to their attention they lied and said we talked about it. They said they could take it off and I would receive a refund on the principal instead of redoing the loan amount for $5300 less. I would still be paying for it and they still receive the money for selling it. I left a voicemail for the gm and 2 days later never received a call back. This basically sums up how this place is being ran if you can’t even get a response from a manager. What a joke this place is and a bunch of thieves.
That was the fastest, easiest and smooth buying experience I have ever had! We will now be lifelong customers. We traveled over an hour and do not regret it one bit! I got exactly what I wanted and there was no games. I highly recommend them!
Brent Miller took excellent care of me and my Jeep! EXCELLENT CUSTOMER SERVICE! I was in an accident on NYE, and when I took my truck in for repairs he made things quick and easy! He even helped me with a really nice loaner vehicle. Upon returning the loaner and getting my Jeep back it was in better shape than ever, THEY EVEN WASHED and cleaned up my Jeep. My kids will ruin it in 2 weeks but the work is amazing. Thank you Brent and team!
Run away. Worst place to go. They lied on multiple occasions. They wouldnt honor their advertised price, instead added almost $3000. Claimed had to finance through GM, however, it never stated it anywhere on Autotrader. After a screaming match, finally left. If you want an honest dealership, go see Nick at VanDevere outlet. He made the buying experience as pleasant as possible.
When I first came into serpentini I wasnt sure if I was going to be able get a new car but Kevin Skubic helped me out in every way and made it possible for me to drive away with a new car! All the guys here were helpful and I was very pleased with my service here at Serpentini Chevrolet in Tallmadge.
Drew Spitz helped lease my first car today and was absolutely amazing! He is extremely friendly and made us feel at home the entire time. I would definitely recommend working with Drew if you’re in need of a new vehicle!
We bought a new Trax 3 years ago from this location. Kevin called the other day regarding current incentives about trade in and such. I politely said no and we werent interested. Later that night we put some more thought into it and said what could it hurt? I then spoke with Alan, gave him information and what we would be interested in. Within 2 hours he called with offer. We were able to trade in our (only) 3 year old car and drive off with a brand new vehicle and only spent a hour at dealership (it usually seems like it takes ALL DAY when car shopping). I am very happy with our new purchase and with the service from Kevin and Alan!!!
This is the second car we have bought from this dealership. The first one I’ll be honest wasn’t the best experience a few years ago and made me reluctant to return. However with the shortage of vehicles currently and after searching multiple dealerships I’ve the past Month, I found myself back at Tallmadge Serpentini with a lot full of cars and when I came across our sales personnel Mika.She was kind, knowledgeable and personally invested in our purchase of a new vehicle. She was never pushy, or over bearing like I have had in the past, and at the end of the day just wanted us to buy a vehicle that fit our needs and that we were genuinely happy with. I can’t give enough thanks to her and as long as she is in the car selling business she will have my families business. If you’re looking for a great person to help you with a car, with great morals, I hope you don’t think twice about talking with her. Thanks again Mika, I hope Thai company realizes the winner they have 👍🏾
Great service and nice people Tom Knapik was a big help and hes a great salesman
Jim lucas was our salesman today. Gave us good news. Approved us for a chevy colorado. Then came back with great news with lower payments. He is friendly and knowledgeable. I recommend him and this dealership. Communication was excellent! Thank you Jim!
Josh Reynolds is the best salesman!! If you need a car go here and ask for Josh!!
Josh was the best! We enjoyed working with him! Him and sal lol they are understanding and don’t push you to buy just any car! If your nervous about buying a car go talk to them! They will explain everything before you even buy it! Thank you guys
Cooper was great! He helped us all day to get into a vehicle we love. Great guy! Ask for him when you come shopping for vehicle. You won’t regret it.
Mika was very easy to deal with and worked hard to get me the deal I wanted.
I had my car in last week for body repairs and the process was very smooth, this was my first experience with Serpentini. Brent was great to work with, he was very detailed and made the insurance process seamless. Thank you so much, I will be a returning customer!
Drew is the best! I got two cars from him prior, so when it was time for my next car, I knew I had to find Drew in Tallmadge. He is very professional and makes getting a new car easy and actually enjoyable. I love my new Traverse! Thank you!
My husband and I went to Chevy Serpentine in Tallmadge, we had Drew and Nate helping us along with a trainee Michael who helped us out a lot and super awesome. Nate sold me my first Chevy and had to come back to him. If you want good service come see these guys, they are good and wont steer you wrong. We bought a pre-owned Jeep!
This dealer is amazing Drew was very informative and helpful. Thank you Drew
This is our second vehicle from Serpentini in Tallmage! Cooper is the guy you need! Best service and easy process! He will ALWAYS make sure you get the best deal. The whole dealership is awesome. We will continue to drive over an hour to come here for our vehicle purchases!!
Sales rep Joshua provider an amazing experience. I knew I loved the vehicle and he enhanced my decision even more. He definitely knows his Chevy’s! Truly made the experience about me and my wants.
My experience was great the men who helped me was very helpful and explained everything to me very detailed.
Thank You Tom ❤️Their Whole Team Is Awesome And It’s A Nice Friendly Environment ….
Sullivan and Mika helped me and my dad find a perfect vehicle for him. He’s incredibly happy with how they were able to work through the credit situation.
4.5 (199 comments)
Review №1
2021-11-05What started off as a bad lead, quickly ended up as a great experience, thanks to Kyle (sales) and Josh(manager) they fought hard to help with our very unique credit situation (recent bankruptcy). They got us into this beautiful Caravan for a monthly payment we were comfortable with. We will definitely trade this back in here when the time comes. Thanks guys!
Review №2
2022-04-15We didn’t come in with plans to buy a new car but to look at options to put us in a better position than where we are now. Mike was great at working with us and in our budget. The GM, Nate, also made our experience even better by addressing our needs and frustrations from a previous appointment to get us into the perfect car for us. We appreciate the whole team and we will be back!
Review №3
2022-03-03My experience was top notch!! From the time I drove in til the time I left I had nothing but great experiences with the entire team. Everyone was super friendly. The service time was fast!! The job was well done. John Keating and his entire crew were phenomenal. I will definitely be back. Thank you!
Review №4
2022-06-25Just got our new 2022 Blazer and the service and sales staff were absolutely Amazing. We have done business with other Chevy dealers in the area but here we were treated with respect and honesty. We found our new permanent car dealer. Thanks to Steve Cooper for such a great buying experience!!!
Review №5
2022-03-07Drew was great to work with! He worked to get us a great deal in the price range we were looking for!Update: the experience with Drew and the purchasing experience was indeed, great, however their used vehicle inspection process needs work. In just over a week, Ive found that the front brake pads are almost completely gone, the rear rotors are rusting out, the air conditioning doesnt work, the drivers window switches dont work, and the forward collision sensor is defective. I understand there are risks for purchasing a new vehicle, but I feel some of these shouldve been discovered during the vehicle inspection.
Review №6
2022-03-02We’ve been looking to get into something for awhile now and the entire time, we’ve been sticking with Serpentini in Tallmadge! Kevin has helped our entire family get into something fit for them and their needs! They’ve been checking in on us to see how we have been doing and to see when we were ready to actually get into something at the best time for us. We swear by them and recommend them to everybody that is in need of a vehicle. They go out of their way to get you into something safe, in your budget and comfortable as soon as possible. We’re young and they are still willing to work with us and explain things the best they can. You should definitely check them out :)
Review №7
2022-03-02Our Equinox broke down late Tuesday night. We already had an appointment scheduled for the following Monday for a check engine light. This was the earliest we could get in. Service checked our vehicle late Wednesday and had it repaired by early afternoon on Thursday. We did not expect it back until the following week. Very impressed. Thank you for the great service!!
Review №8
2022-04-15Jim Lucas was such an amazing help in purchasing my 2022 equinox! As a new buyer he made the experience fun and exciting as well as being super informative in all areas! 10/10 would recommend and I will be back as a returning customer!
Review №9
2022-04-09Cooper did a wonderful job helping us get in the truck we wanted!Erica was very kind and got us all set up to make it happen.I would highly recommend this dealership without hesitation!
Review №10
2022-03-19Cooper was amazing. I was a little nervous doing this alone but he was very nice and did not take advantage of my being a widowed lady.I got a great deal and would highly recommend anyone to Serpentini and especially Cooper.