Wheelchair-accessible entrance
Yes
Secure Data Recovery Services in Cleveland
Categories
Location on the map
Cleveland, Cuyahoga County, Ohio, US
Accessibility
Phone: +1 440-740-3282
Site: https://www.securedatarecovery.c...
Site: https://www.securedatarecovery.c...
Opening hours
- Monday:9AM–6PM
- Tuesday:9AM–6PM
- Wednesday:9AM–6PM
- Thursday:9AM–6PM
- Friday:9AM–6PM
- Saturday:9AM–6PM
- Sunday:Closed
Comments (199)
I had a great experience from start to finish with Secure Data Recovery Services, and am most appreciative of the assistance of Jonathan Nguyen to make it as painless as possible.
Thank you Scott McMacken!My troubles began with a faulty SSD Drive from Samsung that killed my laptop. Secure Data Recovery were able to recover the data in the drive at a very reasonable price. Scott was quick in his communications, and the whole process was extremely painless.We spoke verbally about the expectations and payment. I had some hesitation in going through with the process given the costs, but in my case everything worked out as described. My data represented valuable time and information and in the end I deemed it worth more than the price quoted.I mailed my SSD to their facility, and received information about the contents of the drive in the form of a list of files that were recoverable. After payment was completed, I received a hardware encrypted 1TB hard drive with a keypad containing my files.Overall, if I am unfortunate enough to experience any hardware failures I will know who to contact. Scott McMacken was the representative and he fully deserves dinner on the house for his efforts. To the engineers that did the recovery, if I had the option to tip a pitcher of the finest craft beer in your area, I would have taken it.P.S: To avoid this process and its associated uncertainty in the future, I suggest you a) use a Mac product and take advantage of the Time Machine feature, b) get a personal cloud device where you can set up your own data backup (e.g. synology) c) use a cloud data service. It is very likely that will be cheaper than having to confront a data recovery, but if you do, SDR worked for me.
Secure Data Recovery was able to recover files and folders from a broken USB whereby all my local resources were unable to do it. The mail away process was easy, the customer portal kept me informed of the progress, and the Customer Service rep, Chris Scott was fantastic. They answered all my questions and made the whole process easy. While it wasnt cheap, it was handled exactly the way it was explained to me. Thank you!
My name is Bobby Hurman, and I am the Director of Technology and Operations for a coastal city and the owner and operator of PrismTechTx LLC. A technology sales, repair, and consulting company that specializes in small business operations and residential clientele.Last year, at the end of October, my home caught fire and completely destroyed everything that I had worked so hard for over the last 15+ years. Adding to this, my mother was hospitalized for nearly a month, and I got cut up pretty bad barely escaping out of a broken window. As this tragic set of events started to sink in over the next few days, I realized in this substantial loss, that my Synology DS1512+ NAS data was at least the one possible material possession I could restore. I dug through charred and disfigured remains of the area where the RAID 5, 5-disk NAS should have been. What I found was a physically and severely damaged piece of equipment. Looking at it, I wasn’t too hopeful that my nearly 9 terabytes of data in this SoftRaid would be recoverable. But, at this point, I had nothing else to lose in at least asking Secure Data Recovery Services to evaluate it. About a week into having it, they told me they had a preliminary list for me to review.To my surprise, they had managed to recover all of it.I was and still am so grateful to have experienced these kinds of results with their services. Having lost everything, this will at least help establishing a new starting place.Thank you again Secure Data.
Scott (Chris) McMacken is the mac daddy of data recovery. He was able to work with a customer of mine to work with them in these rough times. Reach out to them if you have any data needs. Thorough and very organized. Their return drive they send is really awesome too, built in keypad for hardware encryption.
My CPU crashed. I took it to a big box store for their advice and was told it was over their head. I then took it to a local shop and was told the same. Not knowing what to do, I Googled and found Secure Data Recovery. I called and spoke with Chris McMaken. Within minutes, Chris had set up everything I needed to send them the hard drive. I was worried, because my life and business was on that drive. Chris called/emailed to let me know they could save the day. He sent me an email showing everthing they could recover, that everyone else previous could not...In about 2 weeks, what I received FAR exceeded my expectations.This is not Amazon or some cheap knockoff recovery drive. Not being tech savy, I needed assistance after I received my drive. Again, Chris saved the day. He walked me through and helped me find ALL my files. All the way through this process, Chris and SDR, nothing but 1st class.
Chris M. was the rep for my recovery service. I got responses via email in minutes nearly every time I had a question. Answered or called back very quickly via phone also.I am very happy to have my data back and ready to go on a brand new drive I ordered along with my recovery service.I was apprehensive at first, worried that I would send my only source for this data to a company I knew nothing about, other than the great reviews they stand upon.I will attest to the great reviews and leaving one of my own. If you’re worried, don’t! Just call and get started ASAP.Thank you guys!
We recovered some priceless pictures off of a cracked and coffee-flooded iPhone. I was impressed they were able to get any photos off at all, let alone all of them. I really appreciated the engineering report that detailed the tasks to be performed in the recovery process. And they demonstrate a strong commitment to data security. Throughout, Jonathan was responsive and kept us informed. I definitely recommend this service to anyone in need of data recovery.
Chris McMacken and the SDR team were incredible. Ive been in the IT field for 22-years and without a single doubt, can say, Im impressed with SDR. Our old SQL server took a dive, at the same time our back-up server was completely full and did not capture the most recent .bak file from the server. Chris and his team were able to fully recover our 5 - SQL Dbs, along with critical data we needed. Chris Customer Service skills are top-notch; he is polite, understanding and responsive. The SDR drive arrived and we were able to successfully recover our critical data. Many thanks to the SDR team for their great support. Bravo!
I sent my corrupted external hard drive in and Secure Data Recovery was absolutely amazing from start to finish. Jonathan was so helpful and prompt in assisting me with my data recovery, and even though I didnt move forward with the recovery service he was extremely helpful and kind and made a potentially stressful situation very easy to navigate. My hard drive was shipped back with care and arrived back to me very quickly. I highly recommend Secure Data Recovery!
Im pretty good with computers, so when I had a data accident, I did everything I could, but the hard drive had a hard failure. My only option was to let the professionals handle it, which is an ultimate last resort for me. I contacted Jonathan Nguyen and he got me all set up. I had little hope, and anxiously awaited the email telling me that my data was unrecoverable, but just a few days later, Jonathan emailed me to inform me that my data could be recovered! Once I authorized the recovery, it took about a week until I got the email with the list of files recovered, and it was all there! I dont usually write reviews, but this service literally saved 10s of thousands of pictures, including 3 years worth of overseas living and travels. Dont make the same mistake I did, back up your important data, in multiple places, including the cloud (services such as smugmug for photos and video are excellent). Hopefully you will never need to worry about losing your data, but if you do, these guys can help you out.
I was scared to send my hard drive that had crashed anywhere to get fixed but I called secure data recovery and got to speak with Jonathan. He was great and explained everything they will do to my hard drive and the process they use to recover the data. He answered any questions I had and returned my emails right away. Great person to work with and great company.
Jonathan was great to work with. I appreciated his quick responses during the Christmas and New Year holiday season. My MacBook Pro crashed and wouldnt turn back on and Apple wasnt able to help either. I had 22 years worth of work that I needed to recover ASAP and SecureData Recovery was able to do it. I greatly appreciate Jonathan and SecureData Recovery.
I had an external drive that stopped working. I thought I lost all the data. Secure Data Recovery technicians and Jack Gambatese, my main contact, helped me a lot. Prompt service and most of my data recovered a couple of weeks later. Thanks for the great service!
Jonathan was a great communicator and helped me get the photos I had lost! Thankful for his expertise.
First time Ive needed data recovery like this, Scott M. was quick to answer my questions about the process and accommodating with local drop off and pick up. Hopefully I never need it again, but if I do I know itll be a smooth experience.
While the price might seem a bit high the customer service is second to none! Scott McMacken (Chris), made me feel very confident from my initial call and even more so through each follow up and update call throughout the entire process my recovered hard drive is on its way and I couldn’t be happier! In a day where it seems customer service seems to be most business’s last thought Scott and Secure Data Recovery certainly make it a priority. I hope I never have a reason to call on them again, but if I do it will be without hesitation.
I recieved excellent help recovering my pictures. It was such a traumatic event having my pictures erased.Demitry was very patient with helping me. My electronic skills are limited. He was always professional but also understanding. I have recommended this company to several of my friends and to ask for Demitry.
Scott and team were able to recover ALL my files and data on my fried hard drive. Took it to Best Buy first, and they could do nothing. Found Secure Data online and decide to give them a try. Process was easy, they were able to extract all my data, and then was sent a great 1TB secure drive. Looks pricey at first, but looking at the data I wouldve lost, it was a fair price to pay. Great prompt service.
Working with Chris at Secure Data Recovery Services was a great experience. He was responsive and helpful every step of the way. They were able to recover all my lost data and returned it on a solid hard drive. Good experience all around.
One day, I could access my data on my SeaGate 1.0 TB External Hard Drive. The next day, I could not. I was devastated. I had photos, documents, and spreadsheets saved which were now gone.I went to MicroCenter to see if they could retrieve the data or figure out what was wrong and they said Id have to send it out for data recovery.I went home and Googled for a few places and I decided to go with Data Recovery Services. I worked with Timur. I chose to drop off my broken external hard drive in person and let their office ship it out.It took a bit longer than expected to arrive due to some confusion with FedEx but Timur resolved all issues with expedited service and a price adjustment. Mine was completely broken upon arrival and it took a significant amount of work to retrieve but SDR retrieved 100% of it! I could not be more pleased!Prior to payment, they sent a file with all data retrieved for me to review.I sent the new external hard drive via a Pre-paid FedEX shipping label Timur sent me and within 1 week of finalizing the paperwork for repair, I had the external hard drive at my door. I was amazed!Overall, SDRs communication was stellar! Its rare to find a company who responds within 24 hours (except weekends), if not sooner. All legal documents were easy to sign electronically.Everything is working fantastic and I will definitely use SDR again. They are highly recommended!
As a wedding photographer, my work is extremely important to my clients. After a freak accident that literally came out of no where, I found myself having potentially lost a wedding. After a local IT guy couldnt fix my external hard drive, I contacted Secure Data Recovery. From the get go, this company was amazing. I worked with Luke, and he was incredibly helpful, kind, and professional. I was worried sick, and Luke was attentive to every crazy email I sent. I was so happy that Secure Data Recovery was able to recover not only the wedding, but my entire lifes work. Worth EVERY PENNY I SPENT!!! THANK YOU THANK YOU THANK YOU SECURE DATA RECOVERY FOR SAVING THE DAY!
This is my 2nd time I had an issue with an external drive both times I came to this company for help! Neither problem was anything they couldnt handle. They were professional, responsive, and reassuring that they would not only fix my drive but return my data as quick a possible. They have saved me on both occasions in time to still meet my deadline! Thank you so much Zach for your help! I really appreciate you and the team at Secure Data.
Very Professional and so glad I sent my hard drive to them to recover all my data. They were great to work with and very responsive.
I reached out to SDR not expecting a solution to fix my problem in an affordable manner. Anna reached out and worked with me and made my experience seamless and in a way that worked. She was wonderful to work with, responsive, and put up with all of my many questions. I deeply appreciate the understanding she showed me as a consumer who doesnt know much about data recovery.
These past few months I have had the absolute privilege and pleasure to work with Scott of Secure Data Recovery and his team of experts. I was in the unfortunate position of having an SD card go bad soon after putting files on it which were of utmost importance to me. I Googled around and found Secure Data Recovery. I was impressed by the site and the reviews I found and submitted an request to discuss the case. Scott reached out with the quickness and friendliness that I would come to see as part of his high character.Reputable data recovery is by no means free but Scott and Secure Data Recovery were able to offer an incredibly reasonable price for the service and turnaround time. The guarantee of only having to pay if they recover the data youre seeking is crucial from an end consumer perspective and shows the companys dedication and focus on satisfying the customer. Often on the web you reach out to a company for assistance and are met with a faceless and corporate style of response. Scott is down to earth, patient and thoughtful in his responses. I did have a lot of questions about the process and he was always receptive to them. I am truly grateful to say Secure Data Recovery was able to procure the data I sought. If I ever need their services or know of someone who does, I will be glad to give them my highest recommendation.
I had a power surge with an extremely important external drive plugged into my computer that had 17 unedited weddings and more on it and was not backed up anywhere. After the surge, my drive would not show up. After freaking out, I decided to send it to Secure Data Recovery. Chris McMacken was my representative and assured me that I was in good hands and they would be able to retrieve my data. I was very antsy and nervous about the whole situation because I didnt want to tell clients that there was a chance I could lose their wedding footage. Chris thoroughly explained what was being done to my drive every step of the recovery process. I called and emailed him a lot and he always calmed me down. He even called me on his day off after seeing my email. I just received a new external drive today with all my recovered files on it and its all there! Ive never been so happy to do work in my life and I will definitely recommend Secure Data Recovery if you run into a crisis like I did.
I was extremely devastated when my drive crashed and having help from Chris made the difficult situation much easier. I received calls back almost immediately after I left a message. The whole situation was handled very quickly as needed since my files were extremely important. I was kept updated curing the whole process which was also very helpful. My case was handled very professionally and although I hope this doesnt happen to me again, I would definitely come here for help if needed!
Secure Data have helped me numerous of times including one memory SD and two hard drive cases. Everyone Ive talked to has always been kind and transparent. The company moves fast with diagnostics and complete recovery options and are very open to working with you on a price depending on your budget.Theyve got some of the best engineers in the business -- I send a hard drive to another company who told me that their engineers could see the data but it was overwritten too much and couldnt recover. Sent this same hard drive to Secure Data who was able to recover the deleted data.Backing up data is important but if you ever have a device that goes bad or a backup that fails -- I would only recommend Secure Data Recovery. They truly care about their customers and if there are any issues, they will make it right.
Secure Data Recovery Services provided everything and more for me, keeping me in touch throughout every step. They were able to work with me on the price, and provide a COMPLETE recovery on my iPhone 11 pro. They helped me keep what I thought had been lost forever and at a negotiable expense. I would highly recommend their team to anyone, thanks again guys!
I was really happy to hear that my data was fully recovered from my external hard drive, thanks to the hard-working team at Secure Data Recovery. I had all y portfolio files in there, and need them for my career. Also, the entire process was made easier thanks to Jeff Harts great customer service. He is patient, polite, and communicates very well and efficiently with customers.I had only 3 weeks in the USA to fix this problem before returning to my post abroad, and we got it all done in great timing.Although the service is not cheap, it is worth it when you get an email saying 100% successful recovery.I highly recommend this company. Thank you.
I couldnt be more pleased with the services of Frederick A Wright and Secure Data services who helped recover 100% of my data on my MacBook.Frederick who was the assigned Data recovery specialist on my case was very helpful and supportive right from the start in going over the diagnostic process, understanding my concerns and keeping me updated throughout the recovery process. He went out of his way to help work out a budget so we could have all of our data, family photos recovered. Even after the data was shipped he continued to stay in touch to ensure there were no issues. Thank you so much Fred and Secure Data Recovery, I would be very happy to recommend your services to anyone who would need to have their data recovered.
Scott was helpful and responsive all along the way. Shipping was easy, and the majority of our data was recovered. Thank you.
I had the privilege of working my case with Scott Moses. He was extremely helpful throughout the whole process and I am thankful for his expertise and patience. Although the quote for my drive repair was more than I could afford, Scott remained gracious in his correspondence the whole way through. What sticks out in my mind as I think back on working with Scott is his high caliber of professionalism. He represented Secure Data Recovery very well. Secure Data Recovery is fortunate to have a true professional on their staff who exemplifies superior customer service.
I produce electronic music on Ableton, I have thousands of sound files & project files split between many different external hard drives. I have not backed up my hard drives even once since I have been producing in the last few years... I definitely thought I had learned my lesson the hard way when my hard drive started making a beeping sound & my computer was not reading the hard drive anymore no matter what I tried. I was so devastated, I reached out to secure data recovery regarding their services & Scott got back to me super fast. He & the secure data team were able to get SO much of my data back for all of my projects & audio files, I am eternally grateful for everything they were able to accomplish. I will definitely be backing up my work from now until forever lol. Thanks again for all your help & getting my data recovered!
My experience with Secure Data Recovery was fabulous! They were timely, honest and were able to recover all of our data. Thank you and I would highly recommend Secure Data Recovery and their account Specialist Eli Robinson.
When my external hard drive quit working, I was crushed. I had family photos and work files stored on there. I began to panic. I found Secure Data Recovery and from my first phone call Chris M walked me through every step. I had a lot of questions and he took the time to answer me at each part of the process. I was thrilled that they were able to recovery all of my data!
I have no idea what happened but my hard drive got corrupted and I couldnt access any file on my laptop! My LIFE is on there! Business and personal... tax stuff, family pictures, you name it. I never backed up anything unfortunately. I was referred to Secure Data Recovery from my local tekkie guy when even he couldnt restore my files after he tried with several programs. Rob Anderson from Secure Data Recovery was extremely responsive from day one and walked me through what I needed to do. We spoke on the phone and emailed several times and he was always available immediately to help me out. He was very helpful and did not tech speak to me, always breaking it down into laymans terms that I could understand. The online status of work page on their site was very helpful too in reassuring me that everything was being worked on and progress was being made. Eventually some files were just too damaged, but I got at least 99% restored, including the most important files. Very happy with the customer service and would highly recommend this company! Thank you Rob Anderson and team!
I accidentally broke a thumb drive for work that had 64 GB of critical data on it, and had been neglectful in backing it up. I called Eric Dvorin at Secure Data Recovery, and they had the data recovered and back to me in less than a week. 100% recovery, and they were great to deal with. If I or anyone at my place of employment is ever in need of Data Recovery in the future, we will be using Secure Data Recovery.Larry Hanna
Scott McMacken was helpful throughout the entire process, I got quick responses and they answered all my questions when I felt very lost after my phone’s OS got corrupted. I haven’t received my device back yet but they sent a list of file names that they have recovered, it looks like they got everything and I’m very happy I decided to go through with this. I’m excited to have so many important memories back thanks to Secure Data Recovery.
I recently experienced file corruption of my 4tb backup drive - losing over 11 years worth of my data in the process. Thanks to Elijah and the team over at Secure Data Recovery, they were not only able to quickly diagnose the problem, but were also able to repair the corruption and recover 100% of my data. Excellent communication, fantastic customer service, I could not have asked for a better experience. Thanks!!!
Our hard drive crashed a few days before Christmas and we had nothing backed up. I was devastated at the thought of losing years of family photos and important documents. I found Secure Data Recovery and Chris McMacken was so patient and helpful. We are thrilled that we got our data and pictures back! Secure Data was terrific and so much more knowledgeable than anyone else we spoke to. I would trust them completely and recommend them to anyone.
When my hard drive failed I didnt think there was any way Id get my data back. Ive used another service before, and it was a miserable experience. My friend recommended Secure Data Recovery, so I go in touch. I worked with Mitchell, who got back to me quickly and kept me informed through each step of the process. Im an artist, and I had so many irreplaceable photos and files on the hard drive, and they were able to recover every one. The data came back on an encrypted drive that unlocks via bluetooth from an app on my phone. Perfect experience, and I would highly recommend them.
Secure Data did a great job of recovering my two damaged hard drives. Chris McMacken made prompt arrangements on the day of drop-off, provided timely status updates on the progress of the project, negotiated in good faith to provide a fair discount for more than one drive, and followed up on delivery and restoration of access. Highly recommend both the company and the specialist. Thank you.
My external hard drive crashed so I took it to a competitor who was going to charge me a higher price, would not commit to a full recovery but would charge me full price if they recovered some of it, and they used an impersonal customer service call center. Needless to say, I opted not to go with them and was fortunate to find Chris McMacken and Secure Data Recovery!From the get-go he was AWESOME! He kept my updated and full informed throughout the entire process. He was very personable, friendly and helpful. I instantly knew I was in good hands with Chris. He did a fantastic job and, if I have the misfortune of needing data recovery services in the future, I would go back to him without hesitation!Thanks for a job well done, Chris!
Chris and Secure Data Recovery could not have been more helpful. I was really nervous about losing all my material and he came through and helped me big time. He walked me through all the steps and made sure to check in and update me along the way. Highly recommend both Chris and Secure Data Recovery.
Great Company & Excellent Customer Service - I had an old external hard drive that needed full recovery. At a time when you think you need to do anything and everything possible to get all your data back - Secure Data Recovery and a great CS rep by the name of Ryan - were there to assist and offer solutions. Ryan was such a great help; his communication was outstanding. They are super flexible and offer lots of options. I agree with previous comments about the service being a bit pricey. But it is absolutely worth every penny. I highly recommend Secure Date Recovery...and Ryan!
The SDR did an amazing job recovering my data. Luke was very accessible every time I emailed him to know the progress of the recovery. And he even helped me to figure out an very economic and affordable price to get my external hard drive repaired. When I received my hard drive and find out all my data was back, I know they are the best people I can trust!
4 years ago I had an external drive crash with pictures and videos from my oldest childs first year on it! I was devastated!! I thought I would never get those memories back. I held on to the hard drive because I could bring myself to get rid of it. So thankful I did that. A couple months ago I started researching data recovery companies. Got quotes from several different companies. Secure was by far the quickest to get back to me and they were the only company that worked within my budget!!! I got my lost data back quicker than expected. They recovered all the precious pictures and video plus more that I forgot was on the hard drive! HIGHLY RECOMMEND! huge shout out to Frederick Wright the data recovery specialist I worked with! He was so helpful and polite!
My external drive crashed out of nowhere and I needed help. After researching a bit, I found Secure Data Recovery - and I am glad I did! My Account Rep, Mitchell, was awesome! He worked with me every step of the way, answered my questions and let me know where we were in the process. I always felt I could ask questions and could get straight answers. Mitchell and the magic workers that recovered my data did a great job. It was simple and I would even go as far to say, pretty painless! Thanks so much for everything!
Once again hats off to Chris and the team at Secure Data. This is the second drive I sent to them. This drive crashed 6 years ago and I tried several companies and all told me the drive couldnt be recovered. After my first drive was recovered I spoke to Chris about the second drive. I sent it to them and they were able to recover the entire drive. Once again Chris was exemplary in his professionalism. He kept me updated through the process with both emails and phone calls. I highly recommend Secure Data for anyone who needs recovery services. I have told all my friends and family, If they need recovery services give Chris a call.
When my iPhone 6s randomly stopped responding, I was absolutely heart broken and devastated at the loss of all of my precious videos/photos of my infant daughter. Through no help from Apple, I did my own online research and found Secure Data Recovery. Brett responded to me within hours of my inquiry and was extremely helpful and professional through every communication. I had several questions that he always patiently answered in a timely manner. Most unfortunately, I was disappointed to hear that my phone had resulted in an error that did not allow my data to be recovered. However, I have hope that the Secure Data Recovery team will someday soon find a solution, and I will be their first client if/WHEN they do. Very appreciative that this company exists.
After our hard drive got damaged, my husband and I were very upset to find that we cannot access any of our pictures/videos/documents, and that years of memories are gone as we didnt keep another copy of our files. We reached out to Secure Data, and our data recovery specialist Jeff Hart, was very helpful and knowledgeable and was also able to negotiate a discount for us so that the recovery price can fit within our budget. He explained all of the recovery steps, kept us up to date, was prompt to reply whenever we had any questions, and also followed up to see how satisfied we are with our data recovery. I hope we will never have this issue in the future, but if we do, Secure Data and Jeff Hart is who we would use again!!!Thank you Secure Data and Jeff Hart for giving us our files back!!! :) :) :)
Dear Secure Data Recovery Team,We send our sincere thanks for your efforts in recovering business critical data from a very old hard drive. You cannot imagine how unsettling it was to know that one of our key databases was nearly lost forever. We all lost a lot of sleep thinking that literally multiple years’ worth of records simply vanished. The call we received from your company letting us know that all the data was recovered was joyous! Racing hearts slowed and sweat beads dried on the brow knowing that once again WE WERE BACK IN BUSINESS.We can appreciate the mission was not that easy. We needed to recover a Patient Database from a failed medical back up system that corrupted our encrypted backup hard drive. We know that it was a very difficult job involving encrypted data in a propriety database format. We sought out several firms that this sort of work but none of your competitors could guarantee data recovery. Fortunately, we were recommended to contact Secure Data Recovery before the data on the hard drives got damaged beyond recovery.At the end of the day, not a single patient record was lost and all our database remained up to date. We sincerely appreciate your professionalism and 24 hour turn-around time on this critical project. Finally, thank you for the “no obligation” evaluation of our backup procedures going forward and for setting us up with your state of the art cloud backup and recovery service. As another layer of business data protection, we will recommend everyone to contact Secure Data Recovery before loss can occur.Plain and simple….YOU SAVED THE DAY!
When I reached out for data recovery my computer was completely unresponsive and I didnt have anything backed up, which included (and most important to our family) all our photos as well as all the photos from our kiddos first 3 years of his life. I worked with Fred to figure out the issue and get all the data recovered. The team was able to fully recover all of my data, for less expensive that I originally thought and within a much quicker time frame that originally quoted. Fred was very helpful, very responsive and so helpful every step of the way -- even for a non-tech person like myself. I am 100% satisfied with this service and highly recommend it!
Chris McMacken and Secure Data Recovery saved my life, perhaps almost quite literally. After losing countless enormous work projects that I had foolishly failed to back up from a laptop hard drive that I assumed was completely dead and gone, Chris and the team of technicians rushed to help me on a tight timeline. They kept me informed throughout the process, tried to set my mind at ease that the challenge was in good hands, and returned ALL of my priceless data back to me on an unbelievably quick timeline. Even when the panic of waiting set in and I wrote to request an update on the status of my data recovery, Chris immediately responded with patience, understanding and reassurance and explained to me in detail everything that was being done to rescue my precious data.Beating myself up over my failure to back up my data was completely pointless...the only smart thing I did was entrust Chris and the Secure Data Recovery team to bail me out, and they accomplished that better than I ever could have hoped would be possible!
I recently had a SD card fail on which vacation photos were stored. I contacted Data Recovery via E-mail and was contacted by Data Recovery Specialist Scott Moses. Scott was very professional and helpful. For an affordable fee, Secure Data Recovery extracted all of my RAW photos from the SD card and shipped them to me on a thumb drive. I highly recommend Secure Data Recovery for their excellent service and Data Recovery Specialist Scott Moses for his professionalism and assistance!
After trying 2 different companies to retrieve my data on a crashed hard drive. I decided to try Secure Data. Frederick was amazing! He was patient, responsive, and continued to work with me to get all of my data restored and returned to me. I would highly recommend Secure Data to anyone who needs assistance with data recovery.
My work computer completely crashed and my employers I.T. department did not have the capability of even attempting to recover my data. Secure Data Recovery Services was recommended to me by a colleague and I cant say enough good about this company, Jeremy Provchy, my data recovery specialist was absolutely phenomenal in keeping me informed every step of the way. He gave me constant updates, and always informed me what the next steps in the process would be. He made a potentially terrible situation so much more hopeful! In the end, I got a full data recovery and could not be happier with the service I received from Jeremy and Secure Data Recovery Services!
I had the pleasure of dealing with Chris McMacken over at Secure Data to help me retrieve my photos off a damaged hard drive. Chris was in communication with me through the whole process both online and on the phone. I spoke to him a couple of times on the phone and he was both friendly and knowledgeable. He also was able to provide me with several options that could fit my budget. They were able to recover practically every last file from my damaged hard drive. I really appreciate the help. Thanks a lot Chris and Co.
I would highly recommend if you have hard drive troubles and need your data recovered. I had a drive go bad in my network attached storage before I could fully back it up to another drive. They were able to get almost 2TB of data recovered off my drive and got it back to me fairly quickly. They sent it back on an encrypted secure drive to ensure it was not lost. Customer service was fantastic and Chris McMacken made sure I had all the information and really went above and beyond taking care of me. He even waited on the phone while I plugged in the drive and made sure I knew how to access my data.
Frederick Wright is my direct Data Recovery Specialist. He was able to recovery my customers data files. Secure Data Recovery is the best. Frederick is very knowledgeable in his field. Everything went smoothly, shipping, recovering data process and delivering amazing results. Thank you very much. I highly recommend this company and Frederick
Chris McCracken at Secure Data Recover Services is the most diligent specialist ever! I needed to have my hard drive recovered after a crash. He tried everything in the book to affect the recovery. What I especially appreciated about Chris, he kept me informed every step along the way. It was very comforting to know our office had the best person appreciate our problem. Secure Date Recovery Services is the go to place - make sure you ask for Chris McCracken if you need comparable services, hes the best. Thank you.Eleanor A. Slanga, Executive DirectorPhiladelphia Orthopaedic Society
From start to finish, Scott Moses was assigned as my Dedicated Account Representative and was extremely helpful and quick to respond through the entire process. Not only was the customer support satisfying but their online customer web portal was very user friendly and informative in providing a current updated status as well. Data recovery was successful and I would certainly recommend Secure Data Recovery to my colleagues
Chris and his team were fantastic to work with. It was my first experience with Secure Data Recovery, but far from my experience w/ a clean-room firm. Their communication and support were unmatched compared to the other national firms I have used in the past. They will have all of our business in the future.
You know how they say if you don’t have three copies of data, then you have none? Well, we had a back-up hard drive fail and when we were backing up the primary drive to a new back-up, the worst happened - the primary drive crashed to the ground, causing serious physical damage to the internal components. In that split second, all of the memories from my husband and my whole life together were put at risk: 15+ years of photos, graphic design projects and research papers, all of our music and movies, our wedding photography... We were devastated. Then I spoke to Chris McMaken, who was so kind and explained what Secure Data could do for us. If anything, he undersold their service - in less than two weeks, I had a new hard drive in my hand and they had recovered all but three files out of literally hundreds of thousands!! The service was pricey, but Secure Data performed actual magic to save a hard drive everyone else said was far beyond repair. Even better, Chris followed me through the whole process, checked in with me every step of the way, and was incredibly responsive and professional. It was wonderful to have one rep who was familiar with my tale of woe and could provide accurate and timely updates in real time. He was very reassuring, and made this ordeal so much easier for us. I don’t know what we would have done if we hadn’t found Chris and Secure Data. THANK YOU SO MUCH FOR SAVING 15 YEARS OF MEMORIES!!!
Secure Data Recovery was able to recover the majority of the very important data that I lost when I had an old flash drive physically break a few months ago. Fred was pleasant to talk with, available quickly most of the time when I needed to contact him, and extremely patient in answering my MANY, MANY questions. Their skill level is unbelievable.
Long story short I clumsily knocked down my external hard drive that contained all my old photos, videos, and backups. I mainly wanted my old photos/videos recovered as some were family photos and old videos not saved on my mac so I started looking for a company that could somehow recover my lost data(I read that best buy could but I rather that be my last resort than 1st :P). I managed to find secure data and decided to ship my drive since the analysis is free.Scott M contacted me soon after and kindly explained the process and situation. I asked if it was possible to retrieve the lost data lower price range since all I wanted was my old photos/videos. Instead of stating that the estimated price given was final, he instead offered a slower yet just as efficient service at a lower price(like I wrote in the title amazing service). Scott kept me updated on everything as time passed. Even better is that I managed to receive all my data fully recovered at a lower price. Im very grateful that I found this company and highly recommend their service to anyone whos in need if data retrieval.
Chris McMacken and Secure Data Recovery are life savers! My external hard drive crashed with basically my entire work life contained in the drive. Chris was able to recover ALL of the files and deliver back to me in a much better drive and even offered some on line storage options. Thanks Chris! I feel whole again!
I cannot say enough about Chris from Secure Data Recovery Services. He provided excellent communication every step of the way in handling my case. He went above and beyond to help me meet my budget restrictions. I would not hesitate to use their service again. Thanks Chris for the great customer service.
Had a crashed drive with important data. The backup program in use was not properly backing up so recovering the data was the only potential option. I spoke with Chris at Secure Data Recovery Services and with his help, guidance and coordination through the process, potential became a reality with over 99% of the files being recovered. Now not all cases are the same and recovery does depend on the severity of the crash but I would highly recommend that anyone in need of this type of service consider these folks and contact Chris for help.
Chris McMacken helped me out, he did a good job of walking me through the process and what to expect.As far as I can tell so far, the data from my drive was recovered successfully.I took off one star on my rating for the following:1) Price is high - they did help get me a less expensive option that was closer to my budget than what was originally quoted, but it was still a lot.2) No option to download data or have it sent to cloud storage. My restored data came back on a keypad encrypted Secure Data USB external drive. While it works, it is inefficient for moving the data to a cloud.3) They recovered a 3Tb drive I had used as a backup for years, and it had a few million files. As I didnt know which files were the most important that I critically needed, they sent me a list of the files they expected to be recovered. The list was a directory dump in a zipped text file too large to open to identify important files. Another format for these files would have been preferred (maybe a secured website with search, filter and paging options).
My experience with Secure Data Recover was excellent. I hope people dont mind me name dropping, but Chris McMacken was a huge help in getting this all taken care of. Everything was handled professionally and promptly which is great when youre trying to recover a users data after there computer crashed with no backup.
Sent our non responsive hard drive with 1tb worth of pictures into Secure Data Recovery Services. Within no time they had diagnosed the drive and were able to recover all the files! They put all the data on a secure external drive and shipped it back with no problems at all. Very pleased with how professional and the speed of the work they did. Thanks again Fred!
100% Satisfied!! Alec was amazing to work with! He was very helpful, answered all questions that I had and work with me to get the best service at the best price. Since I read many of the reviews before I decided to use Secure Data Recovery Services, I will tell my story, too. I am a teacher. I dropped my external hard drive with all of my teacher files -- 5 years of files! I was devastated! When I inquired about getting it fixed in October, I wasnt sure it was work the $$. As, I finished the school year having to remake soooo many documents just to get through the day to day requirements of teaching, I was overwhelmed. Then in June, I decided to bite the bullet and sent the external drive in. The price quote was much more than I had hoped. But once again, I have to say -- ALEC was AMAZING! He worked with me and the company to reduce the cost with an Educator and off-hours discount. I still paid a pretty penny for the service, but it was worth it!! When I add up the hours I would have had to work this summer and throughout the school year to redo all of the cool school projects that were on my drive the recover effort was worth it. So educators, if you are ever in a similar situation -- without a doubt, I HIGHLY recommend Secure Data Recovery!
I really had a great experience all around with them.. very efficient process and very patient, attentive people I dealt with, willing to answer all of my questions and guide me through the process. They will also work with you and provide services within your budget, if necessary. For example, it wasnt an urgent need on my part, so they did the work in off-peak hours, and I was able to get a reduced price.I definitely would recommend to someone who needs data recovery services.PS. Luke was great to deal with and very prompt and timely in responses.
I experienced a hard drive failure and had lost very important and valuable data.I consulted three big data recovery companies but due to the severity of the crash they were unable to retrieve any data. From the moment I contacted Secure Data Recovery till the successful retrieval of the entire data,the process was extremely straight forward and professional.I would like to thank Brett Olsen for his exceptional customer service through out this process.Brett was accommodating,considerate and prompt.They were able to retrieve all the files from the corrupted hard drive.I could not be happier with the data recovery.I highly recommend the companys services.Thanks to the entire team of Secure Data Recovery.
Being stupid and not backing up and then having your hard drive crash is a nightmare. When it happened to me I just searched data recovery and luckily for me came up with Secure Data Recovery Services. I spoke with Chris McMacken that evening and he talked me through what the process would be an emailed me a FedEx label so I could get my hard drive on its way immediately. He informed me every step of the way and when I typed a question in the box on the website he called me while I was still sitting at the computer. This is one of those services you dont ever want to have to use, but if you do, I highly recommend it and Chris was great.
A dog jumped on my hard drive as I was in the middle of editing a video for my freelance business. The head was damaged, disc scratched and I was basically done for. Every unedited event I filmed in the past 2 months was completely gone with no backup.Scott Moses was assigned to my case and always answered my questions truthfully and consistently. Talking on the phone with him felt relaxed and friendly. Having the phone number to his direct line was comforting to know that I was able to keep the communication consistent between one person and not an automated machine. The whole process was personal and comforting.The company itself did a phenomenal job! Even with extensive physical damage that my hard drive endured I was able to receive 99% of my data back (over 400GB worth). Thanks to them my business can run on without any damage!
My experience with Secure Data Recovery was a very positive one. I appreciated the quick response during every communication. I never had to wait to hear back. Being able to recover my lost data saved me thousands of dollars and TIME! I would use them again! Im a very satisfied customer.
I had a very good experience with my representative Alec Sakenes, he explained what the problems were and how they would go about repairing them and they did as they said they would do. My only concern was the price of the data recovery; but after working with Alec I was able to work out the details to my satisfaction. Overall I would rate the experience a great experience.Also I decided to backup with their Secure Backup Program and had a great experience with Shane who helped walk me through the process of setting up my backup.
My story is no different then most people posting, Hard drive crashed and I didnt have a backup. time to pay someone to recover the data or just forget it. I did a quick google search and picked Secure Data Recovery Services. A simple online request form followed up by a call from Fredrick Wright from customer services who help me with process. A couple of day after I sent the Hard drive to Secure Data they sent me the quote for recovery. I knew their is a cost in technical services, but I was a little shocked at the actual price, but going from the many online postings data recovery is expensive! Mr Wright emailed me at each step keeping me informed on the status of the recovery. When the recovery was completed I was giving the option of storage device to put the recovered data on and what shipping method. not all files were recovered. It looks like around 5 word documents out of the couple thousand recovered were unrecoverable. I live with that thanks again to Fred Wright and the rest of the staff at Secure Data
Ryan was a pleasure to work with in recovering our data. His professionalism and responsiveness was great. He was patient with my many questions and answered them thoroughly and in a way that made sense and easy to understand. My ability to go online and track the progress of the recovery was wonderful. Awaiting the arrival of our new drive so that life can get back to normal. Thank you Ryan and Secure Data Recovery Services.
Jeff Hart and his team at Secure Data Recovery was able to recover important documents from my failed USB flash drive. Jeff stayed in constant contact with me regarding my data recovery issue and was able to answer the questions I had about the process. The recovery was quick and I am very happy with their service. If needed (hopefully not) I would definitely use this company again.
Chris was great. He helped me find a location to drop off my media and was very knowledgeable about the procedures and processes that needed to be done. Though my disc had enough damage that the content wasnt recoverable I feel confident if they couldnt recover you data then your data is unrecoverable. I highly recommend using Secure Data Recovery to anyone that may have the unfortunate experience of a malfunctioning media storage device.
I called Secure Data Recovery for help and Chris McMacken was assigned to help us recover data from a damaged SD card. He was very professional and compassionate and did his best to help us out. But our card was too damaged and was not fixable. But Chris did his best and was so understanding and caring! Thanks Chris! You Rock!
Secure Data was extremely helpful in attempting to recover data from a corrupted hard drive. Their personal attention to your needs and consistent and timely communication really helped during a pretty stressful time. Luke M. did his best to communicate the process with me and even worked a deal for me for a better price. Highly recommend.
The heads on my hard drive died. I lost around 12 years of pictures (440 GB) along with all other data on that drive. Im happy to say that Secure Data Recovery got back 100% of my lost data. At first, the cost was a little steep, but Frederick Wright (my contact through the whole process) helped me lower the cost tremendously by lowering the priority of my recovery. This process is not cheap, but if you have lost data, I would highly recommend Secure Data Recovery.
My experience with Secure Data Recovery was nothing short of amazing, and I credit most of it to Scott McMacken. He was extremely helpful and helped alleviate a ton of my stress. My data was recovered and is on its way home now!
I called the other night and talked with Chris McMacken at Secure Data Recovery Services about a data recovery issue. He was extremely helpful and professional and answered all of my questions. I certainly appreciated his knowledge of the subject and his explanation of the services that are offered. Should one ever need help with data recovery, I would highly recommend Chris and the team at Secure Data Recovery Services. He can answer your questions and provide needed guidance when you need i!
Used Secure Data Recovery Services after all other attempts failed at recovering data off my phone. Should have used them first since they were able to recover all my data; would have saved a lot of time and money. My customer service repersenitive Chris kept me informed throughout the process and provided a secure hard drive with all my data. If I need to do this again I will definitely give them a call.
My external hard drive crashed that had 10 years of pictures on it from our wedding day pictures, to the birth of our children, and to everyday life. I was devastated! The recovery of those pictures wasn’t something you could put a price on. What a blessing it is that technology has advanced to the point of being able to recover photos. Secure Data Recovery was a breeze to work with and Rob was very informative every step of the way. I knew my pictures were in good hands. I wouldn’t hesitate to use them again, but I think I have learned my lesson and will always have my pictures in two places.
I worked with Ryan Wiggins regarding getting one of my companys laptop hard drives data recovered. As a business owner and Entrepreneur, I have never taken a no very well. When my regular MSP techs said they couldnt recover the data, I kept searching! Ryan was amazing, incredibly professional, responsive and overall dedicated to solving my problem! I would highly recommend SDR and if you can request a specific Tech, I would ask for Ryan!
We had our network go down and found it was the disk array that destroyed the Domain Server. Included in the destruction was our financial files. We contacted Secure Data Recovery. My contact was with Jeremy Provchy. Jeremy did a great job taking through each step of the process. We dropped off our disk array and Jeremy kept us updated through the whole process. Secure Data Recovery was able to rebuild our financial files and we are back on track. The only minor problem was when I tried to pickup our disk array, I was only given our disk drives. A miscommunication with the return site and Secure Data Recovery. Jeremy found the error and let me know that the server was at the original location. Unfortunately, a 2 hour drive each way. Otherwise I would recommend Secure Data Recovery!
A local computer repair business was unable to recover data from our external hard drive that crashed. Media was shipped to Secure Data at my approval and Luke Marrali called me as soon as he learned my media was headed his way. He answered emails quickly and gave thorough answers to all of our questions. At my request he even offered a discount to the price quoted for repairs. Though we ended up not moving forward with a data recovery, I would highly recommend Secure Data for your data recovery needs. They offer great customer service!
Our temporary backup drive crashed immediately after consolidating over 20 years of data before we could make any duplicate. We were devastated. Searching the net for data recovery companies was a risky venture since there were so many places claiming to have expertise and facilities, only to discover that our drive would be shipped to some strangers apartment.Fortunately, after speaking with Chris McMacken, I felt confident that Secure Data Recovery Services was our best hope. We sent our hard drive over to be diagnosed and they confirmed what we suspected: read head malfunction. Chris spelled our the procedure and related the engineers confidence of a high percentage of recovery. Within a few days, the Clevland facilitys team was able to recover a true 100% of our priceless data with Chris keeping us updated the whole way!If your lost data is truly valuable and irreplaceable, speak with Chris and trust this companys abilities.
Phone was stuck in a recovery boot loop and I was advised that the phone had bad connectors and my data/photos/files could be saved for $1,327.00. My phone was reassessed by another business which identified the actual cause of my phones malfunction which was a damaged camera and not bad connectors and all my data was saved for $80. I applaud the customer service but the service department may need to level up.
Secure Data Recovery Services is the place to go if your hard drive crashes and you have years of photos! They were able to quickly recover all but one file of hundreds of GBs of data. Chris McMacken was exceptional! He explained what needed to be done and when to expect my data. I would highly recommend them.
My laptop was ruined by significant water damage but I needed to try to save the info on my SSD. I took it to a local shop who was unable to help. I then found out about Secure Data Recovery and sent it in. The whole process was simple and Fred was super helpful the whole way through. He explained what the technicians were able to determine about my hard drive, that parts were corrupted however most or all of the files were recoverable. They were able to work with me to determine a solution that fit my timeline and budget. In the end, all of my files were recovered and Im happy to have my data back.
Great service! In our everyday lives we takes so much for granted. Especially the huge amount of data we keep piling into our gadgets. Its all fine and good until something goes wrong, then what do you do? Thankfully we have the fine folks at Secure Data Recovery to save the day! I was guided through all the steps required to recover my data. I am glad I have someone to turn when this happens. Thank you Secure Data Recovery!!!!!
I had a hard drive die during a data transfer and lost a lot of video, picture and data files.Contacted Secure Data Recovery and Ryan W. contacted me right away and got me setup with everything i needed to get the drive to them.Once there they quickly diagnosed the issue and got me on the road to recovery. Ryan was great. He responded quickly to every question i sent and followed up at every point.Very happy and would highly recommend.
My son dropped my external hard drive and damaged it. A good friend of mine recommended Secure Data Recovery Services. I called them and before we hung up the phone I received the FEDEX shipping label. The process was fast, smooth, and professional. They were able to diagnose and repair the damage and transfer all my data to a new external hard drive I supplied to them. Im hoping this will never happen to me again, but if it does, I will be sure to send it to Secure Data Recovery Services. Thanks!
I had a computer crash with hundreds of family photos that my local computer shop couldnt recover. Secure Data Recovery had the tools and expertise to help. They were able to work with me and my budget to save me a bunch of money. I now have all of the data back and am forever grateful to Secure Data Recovery and Frederick Wright.
I contacted Secure Data Recovery after being told by a local data recovery place that I need to send my hard drive into a lab and it will cost me at least three thousand dollars. Although I wasnt planning on spending that much, I researched the web, and discovered Secure Data Recover. IT WAS THE BEST THING I EVER DID! I filled out a help request and, not more than SIXTY SECONDS LATER, a representative named Chris McMacken called me, explaining the exact process of a free diagnostics and a no data no fee policy. He also told me the price range, which was way less than $3,000. Chris answered all of my questions with extreme patience and clarity, and kept me updated along the process. Every time I contacted Chris via email, I got a swift, clear, precise answer, not more than three minutes later. Chris McMacken wins the award for being the best customer service representative that I ever dealt with in any kind of company! The best part is, that I actually got my data back, within an affordable price range. Thank you Chris!
I was so pleased with the service that Secure Data Recovery Services provided to me! The representative, Fred, who assisted from start to finish with the process of recovering my lost data was so helpful, kind, and patient with me. I recovered all of the files I thought were lost on my broken flash drive. This company is professional and fast.
I thought Chris McMacken did a great job helping me recover data from a damage USB drive. Chris was thorough and detailed with his work product, very professional, and he inspired my confidence!! I give Chris and Secure Data Recovery Services my highest recommendation.
The service was great, they retrieved almost 99% of my data, even when Seagate said my hard drive was damaged beyond recovery. The whole process was very easy, and I even received my data back sooner than originally promised. Ryan was fantastic thru the whole process from start to finish. I would highly recommend their service.
I randomly found these guys on the Internet, and they turned out to be just terrific. They recovered 100% of the files on an external drive of mine that failed. I had crucial data on there, big video and image files, and they restored every single one. I strongly recommend them if your drive crashes. Chris McMacken was my Data Recovery Specialist, and he was very easy to get in touch with and talk to, which you dont always find. Well done.
I’ve been dealing with Eric Dvorin from Secure Data Recovery from the Cleveland, OH location from 09/17/20. I had shipped out the hard drives (with my own shipping label) and it arrived the next day at their location. The email respondence was decent and then it started to lack drastically. It took them a couple days to let me know their findings, however, for one of the drives they stated that they were still working on it. I had to email asking what the status of the third drive was, as I was not getting frequent updates. You would think with a highly recommended company that their customer service will be much more on point. We still required further information on the third drive, and we had questions for the engineer. We had asked Eric if he could put us in touch with one of the engineers, as we had questions that he could not answer, to no abide he did not have any one reach out to us. We had spoken to him on the phone several times and had also asked if we could speak to an engineer while on a call with him. The information he was giving us and the questions we had asked, it seemed as if he lacked knowledge. On 11/04/2020 I had stated that I want two of the three hard drives shipped back to me. On 11/05/20, I approved an over-night shipping label and expected it to arrive in the mail the next day. There was no follow up or anything from Eric Dvorin about whether or not he sent my two hard drives back as requested. I checked on the Fedex website only to find out that it was never sent out. I tried calling Eric several times but reached his voicemail. I emailed him on 11/12/20 letting him know that I had not received the drives… WHAT IS THIS COMPANY DOING???!!! When a customer requests for something to be sent back, you send it back – you do not wait further because you want to decide for them! COMPLETE DISRESPECT FOR ACKNOWLEGEMENT. On 11/12/20 Eric emails back letting me know that he wants to know about the third hard drive…AGAIN, I asked for two of the three hard drives to be sent back – why was it so difficult to proceed as requested?! On 12/03/20 I had called Eric and left a voicemail and emailed him requesting a supervisor contact information. Eric did not return my call, I had to go through another representative ( which he was somewhat helpful as he provided Eli – The manager’s extension number and let me know he will reach out to Eli for him to give me a call). Eli emailed me on 12/04/20 stating that this was brought to his attention. I have requested the director or principal’s information a few times – 6 times to be precise from both Eli and other representatives from a location in Atlanta – Both failed to provide me with the details. If there is something is needed to be escalated and a consumer is requesting a call back several times – you pick up the phone and call the customer back. ITS BEEN OVER A MONTH AND I STILL HAVE NOT YET RECEIVED MY HARD DRIVES!!!! Is this the level and quality of work that you guys produce?! How is your company’s rating so decent when you cannot even get a call back, nor have your hard drives sent back as requested!! I have paid for a shipping label, so What on earth are you guys hanging onto my drives for???!!!!
So I am a university student and dropped my external hard drive with all of my notes on it a week before finals week. The drive was no longer detectable and to put it lightly, I was panicking. I called Secure Data Recovery and got Luke Marrali as my representative. As I said, I was a mess, but Luke still took his time to work with me through different options and explain everything I needed to know about the process, the cost, and how long it would take. He was available to answer any of my questions and did so clearly, concisely, and promptly. I really am very thankful for his patience with me working through this whole ordeal. In the end, they were able to recover 99.9% of the data I had lost, which is more than I had originally thought possible. I highly recommend this if you need your data recovered. And again, Luke was amazing. Thank you again!
I would highly recommend Secure Data for anyone who is suffering from a failed hard drive with needed data trapped on it. Ryan Wiggins of Secure Data was extremely helpful and quick to respond with any questions I had. SecureDatas backend/client portal was also impressive as it was update with every step of the process so I could check in and see the status of my order at any point. The new drive with all my recovered data was mailed and delivered within 3 days after I received confirmation that all the data was recovered and paid my final balance.
Elliot Fisher was excellent to work with. He was great at responding quickly to my calls and emails and was very workable trying to make this the best experience for me. A + customer service! Thank you!
Wanted to reach out to let you know my experience working with Chris. First off, I lost my hard drive-of course before a HUGE customer meeting. I was extremely stressed about the entire situation.I submitted my laptop Thursday. Chris was in contact with me immediately. He was honest, but he was calm and friendly which helped reduce my stress. He called to provide me updates regularly. He gave me an estimated timeline and then delivered the all iimportant folder early-over 12 hours early. He called to make sure I got the folder and that the contents were intact.I am big on customer service, in fact, I recently took over services for my company. My motto for the team is something along the lines of No Nordstrom pricing at K-Mart customer service. Chris far exceeded any expectation of service. I would highly recommend not only your company but I would tell people to ask to work with Chris. Your organization is lucky to have him, I felt he genuinely cared about me as a customer and cared that I get my data restored.Thank you so much for everything. I will be posting a positive review on Yelp and will definitely direct any needs of my company.
When my external hard drive fell and began making ticking noises, I thought I had lost all my family pictures over the past 10 years (from wedding to births of my kids!) I was completely devastated, especially when a local store couldn’t recover my data. I finally contacted Secure Data Recovery services and Nick Wright drew a picture of services that offered a shimmer of hope! Nick Totarella took care of the free diagnostic analysis and the recovery process and was beyond helpful! So positive, supportive and prompt in answering all my questions of distress! And the final result was 98% of my files were recovered! The service and assistance I received from Nick was really excellent! That reassurance and positive attitude made the wait for the results much easier. A big thanks and a strong recommendation to make Secure Data Recovery the first stop for such problems!
So thankful I found Data Recovery! They worked with me on pricing and timing and I recovered family photos going back 10 years. The hard drive I had stored them on failed and the first group I took it to told me they couldnt do anything and were going to throw away the drive. Thankfully I went back and asked for the drive so I could try elsewhere. Data Recovery is awesome!
The service provided by this company was some of the best I have seen in awhile. I sent them a drive that I needed repaired for an older couple and I very quickly got my quote. The couple wasnt able to pay because they have limited income but the company was willing to work with our budget to get our data replaced. The customer service representative that I was in contact with was very helpful through the whole process and always responded quickly. I would highly recommend this company if you ever need any data recovered.
7/29/2019Secure Data has provided an invaluable service to my company, and I am very personally grateful. As a small business owner, I was dead in the water after the motherboard on my desktop crashed, taking with it over five years of job data and files for two separate business. After contacting Secure Data, I shipped my hard drive using a pre-provided shipping label. At their N.J. facility, the hard drive was secured in a clean-room and the data files analyzed for recoverability, and the crucial data saved and shipped back to me via an easily downloadable external drive.
I worked with Mitchell Moore, and he was courteous and responsive through the entire process. The cost is obviously a bit high, but certainly not significantly higher than most of the major companies. I would say the experience with Secure Data Recovery was as easy and painless as I could have hoped for, as their excellent customer service coupled with timely response made my experience excellent. Highly recommend!
After my laptop died Secure Data Recovery was able to help me get all of my important files off the drive with a quick turnaround. Scott was so much help during the entire process with answering any questions I had quickly. I will be recommending this service to anyone that needs it!
Great experience. Data recovery done in full and much faster than I expected. My Representative, Chris McMacken, did an excellent job. He was easy to reach for any follow-up questions I had and explained the process very well.
Even though my hard drive was unable to be repaired, the Secure Data Recovery Service rep Alec was very helpful and was there every step of the way. And I must admit, even encouraging me when I dropped the ball on sending my drive in. Emails were prompt, courteous and helpful. So I thank you Alec and SDRS...! I highly recommend this company and its staff. And if ever I would need this sort of service again I know who to call.
From my research, this service is not the least expensive. That said, it was the only service that boasted a 98% recovery rate! They also only charge for diagnostics if they are not able to recover the data, which was only $30. So I gave them a try. I am not disappointed. Their customer portal was easy to use and very informative AND I had a single Recovery Specialist assigned to my case, so when I had questions he responded in short order via email with in 1-3 hours, which put my mind at ease. IF I find myself in the spot where I need to recover data, I will definitely use Secure Data again.
I always intended to have a sufficient backup of my data. Like so many things, I was going to finish it tomorrow. If Im entirely honest, part of my apprehension to take proper precautions was my own hubris. I am fairly capable of solving my own technical issues and I thought, even if something happened, I should have no trouble recovering my own data, What could possibly go wrong? Well, something went very wrong indeed. Not only was I not able to recover the data myself, but there were no local companies able to help. After a Google search of data recovery companies, Secure Data Recovery seemed able to solve the issues and recover my data. Before I called, I had some concerns about my potential customer experience. Secure Data Recovery has had so many large clients, how could they possibly have time for my relatively small account? But, from the moment I called, they treated me like mine was the most important account they had. Chris, my customer rep was attentive and responsive. He fully explained the process and answered all of my questions. Over the course of the recovery of my data, I called him many times with questions or just out because of my own panic and feelings of helplessness. If he was not able to answer, I always had return calls within a few minutes. I would like to say that I will be a long time customer, but I have learned my lesson... No more unbacked up data. But, should catastrophe strike again, I know who I will call. Secure Data Recovery is incredible.
Secure Data Recovery did a great job recovering my data and working with me on the cost. They had the hard drive back within 3 weeks, and I was able to access all of my features. Thanks for the great work!
Chris McMacken was the Data Recovery Specialist working with me to recover data from a failed flash drive containing info for my work.He answered all my questions and addressed my concerns in a timely and professional manner. Chris was able to recover 100% on the data.Chris is an asset to your team.JoAnn L.
I lost everything on my laptop which I use for work and personal. There was A LOT of important data on there. I was so disappointed in myself for not backing up my information. I took my laptop to a local company to fix it and after he looked it over he called to let me know that he could not... but he did know of a company that he was pretty sure could and referred me to Secure Data.I made a phone call to them and spoke with Fred Wright. He was friendly and always keeping me up to date with what was going on with my hard drive. They did end up getting ALL of my information back to me. I was SO thankful and would highly recommend using this company.
On the fateful night of April 12, 2018, I had stepped away from my computer for only minutes when I returned and was horrified to find that for some reason my hard drive of 7 years simply did not show up anymore in my file explorer. I pride myself in being good with computer hardware, and I tried literally all manner of troubleshooting possible before the sad reality slowly started to sink in that my hard drive, and all its contents, were lost. In an instant, I lost years of literally irreplaceable files like family photos, school work, and so much more.Before I resigned to my fate, I came across secure data recovery and reviews of many people who successfully were able to get their data back. With nothing to lose, I contacted them right away, and Ryan W. promptly got back to me and opened up a case for my drive. Ryan was in contact with me frequently throughout the entire process, and Im so happy and relieved that by the end of it, he and the team at SDR were able to recover all of my data with virtually no loss. At not point did I ever feel I wasnt in good hands. The process is by no means quick or cheap -- keep in mind that data recovery is HIGHLY specialized service -- but to me, having a second chance is easily worth it. It was an easy decision to make in the end. Thank you so much, Ryan & SDR. You have my sincere gratitude.
Im clumsy and unfortunately dropped my girlfriends external drive. Basically, her whole life was on it. From pictures to movies, and personal documents. I tried out one other data recovery business, however, they werent confident in their ability to secure the data due to the internal condition of the drive. I did some research and found Secure Data. They were known for their ability to recover the most difficult and broken drives. Upon calling Secure Data, Jeff Hart was able to explain costumer expectations and set up my account. Jeff truly helped my situation out with true costumer service. They dont seek dollar signs, but rather quality care. With that said, a HUGE HUGE thank you to Jeff Hart and the engineers at Secure Data!
I had a laptop that after a windows 10 update crashed, of course I never thought that would happen. As a result I was unable to access any data, I tried some online software and that did not work. Frantic, I called Secure Data, shipped my drive to them the next day, Im happy to report that all of my data I needed was recovered!!!I am one happy camper and customer.... thanks to Chris.
Happy I found SDS when looking to recover a hard drive for work. We had been diligent about backing up our laptops regularly to an external hard drive. Unfortunately driving 60k miles with that drive in a book bag and it eventually failed to read.Working with Chris was an absolute pleasure. From the beginning to the final shipment of the new drive and all the recovered files the communication was spot on. I was never left wondering what the status of the drive was or what part of the process they were working on.Hopefully I dont have the issue again but if I do, Ill be reaching out again to Chris and SDS.
Yes, we have an ancient software system.Yes, it was married to a semi ancient hardware system.Yes, the worst happened, complete hard drive crash, no redundant drives, only had ancient media tape backup.Our IT found the online reference to Secure Data Recovery. I called Alec Sakenes on a Wednesday and long story short, by the following Monday afternoon, all data was recovered. It took another several weeks of internal IT support and software support to fully engage and reveal the recovered data but that was due to our semi ancient hardware system.Alec was the best in customer service and communication even calling and emailing me over a holiday weekend to report on progress. Expensive? Yes. But the alternative was even more expensive. Many thanks to Alec and all the engineers and support staff that were involved. We would go out of our way to recommend Secure Data Recovery to others.
Secure Data Recovery did a great job in recovering my SSD. Fortunately we have a location here on the East Side of Cleveland, so I was able to drop off and pick up directly at one of their facilities. The customer service and efficiency of handling my case was excellent, and my customer service rep Alec Sakenes was very helpful in answering my questions.I feel that emergency data recovery is a lot like divorce, its really expensive but its really worth it! LOL!
Chris was very helpful and patient with me. We had some issues with getting the hard drive delivered to Dada Recovery. He was very encouraging about my recovery. Cant wait to get my recovered data.
I accidentally lost about 60 irreplaceable videos and pictures that belonged to a close friend, due to a mistake on my part when copying the files from his phone to a computer. I was in an absolute panic, since the files were from a once-a-year event and were irreplaceable, and my friend had entrusted me with copying them over.I spent two hours that day researching and calling data recovery companies. The first two companies told me that there was no way to recover deleted files from that type of phone. Another company told me that they could get them back but that they required a $99 fee up front just to determine whether the files were recoverable. This initially sounded reasonable, but then the salesperson got really pushy about paying the money as quickly as possible to start the process, and it just felt like a red flag.Then I called Secure Data Recovery and talked with Ryan Wiggins. I was almost crying by this point because I was so desperate to get the files back and I had already had to rule out several other companies, but Ryan was calm and reassuring and clearly knew what he was talking about. He told me it was likely that they could get the files back, although there was no way to guarantee it (which made sense and actually made me trust him more), and that Secure Data did not charge for an initial analysis or for files they could not actually recover. I spoke to him a couple more times that day via email and phone, and he was responsive and helpful every time. After looking through the companys reviews and testimonials, I sent them the SD card from the phone.Ryan kept me informed of the status of the recovery efforts and answered every question I asked promptly and professionally--even when I asked things more than once out of my desperation about getting the files back.Secure Data initially thought they couldnt recover the files because they werent in the deleted data on the card, but when I explained exactly what had happened, they ended up finding them after ascertaining that there had been a glitch in the drive such that I hadnt been able to see the files on my computer or on the phone. Ryan sent me screenshots of the files they thought they could recover so that I could confirm that they were the right ones, and he had endless patience with my requests for verification of the status of the process. When I would send him questions in the late evening, I came to realize that apparently no matter how early I woke up in the morning, there would be an answer from him waiting for me.Secure Data was able to recover all of the files I had lost, and they shipped them to me promptly and packaged everything up carefully so that there weren’t any issues.I already referred Secure Data to one friend and would absolutely use them again as needed. They do amazing work. Considering the anguish the loss of the files caused me and the incredible relief I felt when they were able to get them back, I am so, so grateful to Ryan and the rest of the Secure Data team for their technical skills and their ability to reassure and help people who are dealing with very bad situations.
Our company had a major crisis - database server crashed and all recent backups ( NT and DB files) were corrupted.SecureData did an amazing job in recovering all crucial for day-to-day operation information.Upon receiving recovered data company was up and running at full speed in no time.Special thanks to our case representative Chris McMacken for his professional attitude and detailed guidance throughout the whole process!!!
I had lost all my data from college and professional school when my computer got a virus! Luckily, I found Secure Data Recovery to help me get that data back! Ryan Wiggins kept me updated throughout the process! He negotiated with me and even went on my behalf to talk to the lab tech doing the work on my device! A great company and I highly recommend working with Ryan Wiggins if given the opportunity!
I was helping an elderly friend recover data after her HD failed. Upon learning that the drive was not readable I reached out to Secure Data Recovery. Chris McMacken at Secure Data Recovery Services made this a really easy experience. I am happy to have the data recovered. I am definitely going to use this group again as needed. Thank you Chris.
Really happy with the service from SDRS. Ryan Wiggins walked us through everything that would happen, answered any questions we had and made sure he stayed in contact during each step in the recovery process. There was no pressure to proceed after we had an estimate and Ryan did a great job working with us and helping us get our data back and best outcome from the service.
When my hard disk crashed I panicked. Then I found a link to Secure Data Recovery. I talked to Fredrick and he walked me through the options. I chose to have them attempt recovery. In fact, they were able to recover all of the data! They provided me with a recovered hard disk and Fredrick walked me through the process of copying the recovered files to my new hard drive. Everything went smoothly. I dont know what else they could have done to help more. Having a hard disk crash -- which is full of important files -- is a HUGE pain. Even though I thought I had everything backed up, I was wrong. At least theres a place like SDRS that could help me recover my lost files.
Chris M. was very responsive to emails and was able to explain any questions I had about their service. The data recovery occurred in the stated time frame and was to specifications. I only wished I didnt have to do it and had the old hard drive backed up on secondary service. It is not cheap but it is worth the money if you need to get files off mechanically damaged hard drives
Alec was a pleasure to work with, and the sold state experts in Ohio were able to recover all my family members data that would have been lost, after both Apple and another data recovery place said they couldnt do anything. (651,000 files). In addition, I never had to leave my house, they sent a fed ex label, and all we had to do was send in the drive and they mailed me an external HD with all the data on it once the recovery was done. To say this made one persons Christmas is an understatement. Great service, great communication. Thanks!
Secure Data was very helpful in getting my wifes data recovered from her I-Phone that unexpectedly stopped working. The representative assigned to my case, Chris McMacken, was most helpful and courteous. He explained the recovery process and was prompt in responding to inquiries from me.
I had a 500 GB SSD on my MacBook Pro crash unexpectedly. Of course, more recent parts of it were not backed up. Im an academic and the SSD had course notes, research products, and other valuable files.I sent the drive to Ryan Wiggins and Secure Data. They had a drop off point only seven miles from my house in New Mexico, from which the drive was forwarded to Secure Data. I got an assessment from Ryan within a week or so. I then authorized recovery. A couple of weeks later, after completing some paper work, a 1TB hard drive arrived in the mail containing all recovered files, including everything I as looking for. While it took a few weeks in my case, this all happened while I was on vacation. The recovered data conveniently arrived back here as I returned. Great job, Ryan.
September 20, 2018To Whom It May Concern:I am a Certified Public Accountant and a Certified Valuation Examiner and spend time primarily in my Wisconsin office. Fortunately, I also have a second home in Colorado and I frequently travel there with my laptop and an external hard drive that contains a significant amount of information. Unfortunately, my hard drive failed in Colorado and I was a wreck from the thought of losing significant files. A local computer tech in Telluride, Colorado confirmed that the drive was corrupted. He suggested I contact Secure Data and gave me the phone number.Scott Moses to the rescue. Scott was very professional in every way and made me feel that “all was not lost” and life still had meaning. I went from being a wreck to feeling that I would be able to recover most of my data and life would go on. It must be noted that I am not technically inclined when it comes to computers. Like many, I depend on this technology but rely on others for assistance.Whenever I had a question about how this recovery process works, Scott promptly answered all my questions. I never felt that he was not there for me and he continued to update me throughout the entire process.I would highly recommend Scott and Secure Data to anyone in need of the services. The web site is interesting (men in white suits), the electronic execution of signature documents is great, and most of all the customer care from Scott was the key.Because of Scott I am able to say that I am no longer a wreck and am spending time admiring the fall colors in Colorado, having a bourbon, and not worrying about my files. It was a difficult lesson to learn but Scott got me through it.Backup, backup, backup. Safety first. Thanks for the lesson.William James Taylor, CPA, CVA
After years of attempting to recover the contents of an old SSD by myself, I decided to look into a professional data recovery service. I called around and, after speaking to Alec on the phone, I felt comfortable with using Secure Data Recovery. Once the issue with my SSD had been diagnosed, Alec walked me thru the process and answered all of my questions regarding the pricing and the likelihood of recovery, how long it could potentially take, etc. In the end, they were able to recover the entire contents of my drive. Customer service from Alec was top notch. Highly recommended.
Luke at Secure Data Recovery walked me through the process of recovering a bad hard drive. He answered all my questions, was very responsive, knowledgeable and polite. The entire process was fast and Secure Data Recovery was able to recover all data. We opted for the SecureDrive KP as the transfer medium. Couldnt be happier!
My son dropped my wifes phone in the pet water bowl and completely ruined it. Took it to a bunch of shops in the area and they couldnt do anything for it. My wife was a wreck because it had about 5000 pictures on it, back to when my kids were born. I found Secure Data Recovery and sent in the phone doubtful of ever seeing the pictures again. Mitchell got to work on it right away and was very upfront and honest, giving me prices and options along the way. They recovered every picture and video and now Ill be able to give all the pictures back to my wife just in time for an anniversary surprise. A bit expensive, yes, but those pictures are priceless and it was worth every penny. The process was quick and easy, and while I hope I never have to use their services again, I wouldnt hesitate in the future because these guys know what theyre doing! A+ service! Thanks again Mitchell!
I wanted to thank Ryan Wiggins and the Secure Data Recovery group.I finally had time to sit down and get through most of the 1TB restored drive and am extremely happy to see that so much was recovered.Ryan walked me through each step of the process and answered every one of my concerns.It was an expensive lesson to learn - but now I know if it should ever happen to me again (heaven forbid), I certainly know sometalented people with the right equipment to bring it back to life.
The Team at Secure Data Recovery Services did an OUTSTANDING job recovering my data!! I was able to log in and be kept up to date on every step of the process!! I will definitely use them again and recommend them to anyone to needs data recovered!!
Was able to fully recover about 2TB worth of critical data.My only complaint is that they wont accept a credit/debit card for transactions over a certain amount. They took a card for the diagnostic fee, but we had to either mail a check or do a bank transfer for the actual repair bill. That caused an additional delay in getting the data back.
I work for a school and due to our Server dying several of our teachers lost data, one teach had 20 years worth of critical data, that would not have been able to be recovered if not for their diligence work. Jeremy Provchy, who walked us through the process from start to finish, was always professional and courteous. The process was very transparent and upfront about what was being done and what it would cost. I wish more businesses were as great to work with as this company has been.
It was great working with Alec Sakenes. I submitted a help request and after submitting it I received a phone call from Alec asking if I had any questions regarding the data recovery I desperately needed. He answered all my questions and I decide to retain the services of Secure Data Recovery. Alec promptly emailed me a FedEx label, I filled out the necessary forms and sent out the hard drive that night. Alec followed up every step of the process needed to recover my lost data. Thanks again Alec!!
A customer of mine recently found themselves in a dire situation. Their server suffered a hard drive failure. Chris McMacken at Secure Data Recovery Services professionally and competently navigated me through this process. They have three tiers, we chose the middle tier or expedited route. Secure Data Recovery Services also has a provides a customer portal that enabled me to follow their progress. I am anxiously awaiting the arrival of the DAS with my clients data. Stay tuned...
I dont need recovery services often but when I need it I need it badly. Secure Data Services delivered what they promised, when they promised to and were very professional about it. In todays world that is a very high compliment and accomplishment. Kudos to you folks. I have told several associates and contacts about the experience.
Im beyond happy with my experience. Ryan and the team were able to recover all of my files (which turns out I had WAY more than I thought, talking 26k). They provided updates, were able to work with me on my budget, and even helped with my issues with FedEx. I highly recommend!
I work at EDF and a customer had some very important and sensitive data on a HD that recently crashed. I found Secure Data Recovery Services and started a request for data recovery. They immediately sent me a return label to overnight the HD to them. They made the process extremely easy with online digital signatures for paying for the work and they recovered all of the data that was on the failed HD. Paying was easy as well. I highly recommend Secure Data Recovery and the technician helping me was Luke Marrali, who was amazing. He kept the communication lines open and I never felt like I was in the dark. These people are the best!!!!
Had a employee storing company files on her local encrypted hard drive without backing them up. Drive was a SSD and it went bad. Contacted SecureData Recovery and worked with Luke. He was very timely in responses to questions during the entire process. Data was recovered and was able to retrieve what we needed.
I was so worried as I had an external hard drive that was not working and had to send it into Secure Data Recovery. I had so many photos on the drive. Scott Moses walked me through all the steps and was able to recover these memories on the drive. I am very thankful for his work and help.
Rob was absolutely great to work with through out the entire process. He answered all my questions, listened to my concerns and addressed my needs moving forward. I had so much data I didnt even know what all I had on my hard drive. The thought of losing hundreds of gigabites of personal data/ memories was pretty upsetting. Thankfully they managed to save most of my stuff.Unfortunately not all the data was recovered but I was happy to see that even the damaged files came back to me so at least I could see what I had to start with. I think I will still be able to take cuts from partially damaged video clips for my edits :DGreat job guys!But honestly I hope I never have to go through having damaged media again.Very grateful in Colorado,Brandon
I found myself in a position where my personal hard drive crashed and in full panic. I did my research and learned of Secure Data Recovery Services and contacted them. Jeremy Provchy was my contact person and he was very helpful with the process and what to expect. My data was able to be recovered in full and Jeremy was a pleasure to work with and very responsive. I would recommend this company if someone finds themselves in my position.
Jonathan was very helpful in guiding me thru the process very quick to respond to my questionsThe whole process was easy to followThey were able to recover my whole hard drive it had 3 years of downloads on it very pleased
Disaster had struck and all our data was (apparently) gone. Did some Google searching and found Secure Data. Chris McMacken explained everything and helped me pick the process that should recover the data. Long story short: 99% of the data was recovered, the 4 files that werent arent a problem. The whole process was done quickly and professionally. Chris was there whenever I had a question.Many thanks to Chris and the whole team there at Secure Data!
Secure Data Recovery Service went above and beyond to take care of failing hard drive. Im just a regular home user that had important business and family documents that needed to be recovered. I was somewhat intimidated by the array of different offerings available as it seemed geared towards big business more. I contacted them and they were able to put my mind at ease and address my concerns timely in a professional courtesy manner.Elijah was assigned to my case and kept me informed every step of the process. If I had a question, Id have a response within minutes. They supply you with a prepaid FedEx overnight label to get it to one of their recovery labs ASAP across the country. Once my hard drive was received, the diagnostics test was initiated that same day. Their website layout is designed very well. Simple and easy to navigate. There is a progress window of the recovery work thats being done to your hard drive.They were able to recover over 96% of the data on my hard drive. If they arent able to salvage any data you arent charged for it. Their prices can be somewhat expensive to the average user but the quality of work and the scope of equipment utilized in the recovery process is top notch. They are also willing to work with you in what you feel is a comfortable budget.If you are ever in the need for this type of service, dont hesitate, just a simple email to them can get your data back.
Chris McMacken was exceptionally helpful and kind. He helped me figure out what my data recovery options were and made it as easy as possible for me to come in to drop my laptop off. Id highly recommend this business because of him.
This was my first experience with a data recovery service and it couldnt have been better. All but 2 files were recovered. Alec was very professional, always making sure that I understood each step in the process. I would highly recommend Secure Data Recovery!
I was at risk of losing about 13,000 pictures when my iPhone would no longer power up, so I turned to Secure Data Recovery for help. Rob Anderson was extremely helpful and responsive from start to finish. Unfortunately, SDR was not able to help so Im losing years of wonderful memories, big sigh, but 5 stars for responsive customer service.
SDC recovered every byte of 7 years worth of work and professional files for me on a failed drive. Their processes and documentation are first rate, and the communication was continuous throughout the process. I would have no problem recommending them to anyone in a bad spot with a critical need to recover data.
Swift and friendly service! Thanks again Jonathan and everyone at Secure Data Recovery!
I must say Chris McMacken and staff not only were able to recover very important data, but also so did so in a very timely fashion. Secure Data Recovery Services are some of the the finest recovery team I have ever done business with.
Recently had a Dell Poweredge server motherboard failure. It also managed to corrupt a RAID 6 array on a Perc controller and backups. I contacted Chris McMacken and Jeremy at Secure Data Recovery. Everything went well and they recovered 100% of the data/virtual machines saving several years of data. Hopefully, this never happens again but will use these folks again if it does.
I had an issue with my harddrive and had alot of data that needed to be recovered. I had the pleasure of working with Alec to help me schedule recovery for my data. He was very professional and followed up with me several times and all of my data was recovered successfully. Would recommend to anyone that needs data recovered professionally.
First things first; Secure Data Recovery (SDR) was able to successfully recover all the data from an SSD that I couldnt gain access to using neither a SATA nor a USB connector, and at least 4 different recovery software programs. They appear to have recovered every single bit and did so within the promised time frame of 5-9 business days from receipt of the drive. If I ever get in the situation again where I NEED to recover a drive and cannot gain access, SDR is an obvious candidate for the job.So; on time and good result! But, as expected; not exactly cheap.In fairness; if you get the drive to them, they will take a look at it (for free) and see if they think they can recover it and at what cost. At that point in time you can back out without any cost to you. If you chose to continue you have to let them put an authorization for the estimated amount on a credit card before they will attempt the actual recovery which is fair. And while the price seemed high, it would have cost us more to recreate the data. While I had backups of more than 98% of my stuff, I suddenly found out what my back-ups were missing, and it would have taken weeks if not months to recreate much of that info. Lesson learned.As my data was recovered I cannot vouch for their claim that they won’t charge you unless they recover the data.All in all; I’m happy I sent the drive there and got my data back.
Excellent customer service. Scott was a great. Secure Data recovered all the requested data.
Excellent service and effective results. Customer service was quick to respond no matter what method was used to contact the representative; phone, email, question through the website. Process is well defined and files were clearly described as to what data was recovered from my failed drive prior to me committing/paying for the recovery. Would definitely use again.
Mitchell at Secure Data Recovery was wonderful! He responded promptly to all my questions and helped guide me through the process. With just over 1 TB of potentially lost data, they recovered all but 37 pictures! So grateful! Thanks.
Secure Data Recovery is amazing. They got all my data; the process was simple and secure; the people were serious but friendly, and super responsive. They did the work at a fair price. Thanks!
I called Scott Moses and explained I just had my hard drive crash. Being it was filled with critical data, I was understandably fearful of the results. Scott assured me there was a really good chance all the data could be retrieved. I shipped it in, and within a week I had 99% data recovery. Thank God for Secure Data Recovery and Thank you Scott!!
I called having thought I lost all my old files. Eric walked me through connecting my external drive which contained a Mirror Image I had recorded in early March. Five minute later I has all my files and am now in the process of uploaded them to my C drive. THANKS ERIC.
If youre reading this youve already lost your data and are searching for a recovery service. I sent my damaged 2TB HD to Secure Data and my case was picked up by Mitchell Moore. Mitchell provided very timely responses to my questions and was able to recover over two years of family photos I had lost with no backup.
Ryan Wiggins handled our case and was super helpful every step of the way. The process was easy and he answered every one of my questions without hesitation. Without the help of Secure Data Recovery team this could have been a catastrophic loss. Thank you!!
Chris McMacken at Secure Data Inc was able to recover all the data from my crashed and reformatted hard drive that everyone said it is impossible to recover. He was able to do it. Very professional and prompt... Highly recommended...
I was absolutely devastated when I lost all of my sons baby pictures. Chris McMacken was my representative through the entire process. He treated me with such kindness and respect, caring and understanding, that it made the whole horrible situation that much more bearable. He explained every step of the process to me in detail. He was upfront with me about everything and was able to explain what happened and where to go next in a way I could follow. Thank you so much!!
I highly recommend Secure Data Recovery Services for getting back any data lost. They were prompt, polite, and willing to answer any questions along the way. I was helped by one of their Data Recovery Specialists, Jeff. He was extremely helpful throughout the entire process.
Jeremy Provchy was my service representative. He walked me through the process of retrieving my data and answered all of my questions in a timely manner. Secure Data Recovery Services were able to retrieve all of my lost data. I am so thankful for this company.
Our small nonprofit had a loss of data due to a computer crash. We were referred to Secure Data and had a very good experience. We worked with Chris McMacken and he was so responsive. We had his direct phone number and he always answered our questions and calls in an extremely timely manner. We would definitely recommend anyone going through the agony of data loss to contact Secure Data.
Jeff Hart provided timely and excellent service in helping me get irreplaceable video files off a dead hard drive. Clear communication from this company on their process and no fee if they dont recover anything. Net promoter score of 10 from me.- Peter Simon, Multimedia Team Lead, Boy Scouts of America
We had a server go down, that contained our accounts payable. They were able to do an emergency recovery, and got all of our data back extremely fast. Our account rep Alec Sakenes did a great job keeping everything moving forward and fast tracked.
My dreaded day came when my hard drive crashed on my mac and one of my clients wedding pictures were not backed up and Secure Data saved my life. I have an amazing rep, Frederick to help me and keep me updated. I pray to never have to use them again, but I will definitely pass their website on!
Customer service, both in quality and speed of response was excellent. Services were rendered, and although the time it took to recover my data was several days longer than originally expected, all the relevant information was extracted from the drive and a new drive with our valuable data was overnighted to us.
Total reviews rating 4.9
199 Reviews for Secure Data Recovery Services 2023:
Review №1
2022-06-17An amazing company whose staff are incredibly resourceful, kind, and thorough. I came to secure data recovery after having some damage to my laptop from a power surge. I took my device to the apple store and was told that even with their repair it is possible that my data could be lost forever. I called Secure Data Services, and my representative Jonathan helped me every step of the way. He and the data recovery team were prompt, knowledgeable, and very patient with me as someone who is not incredibly well versed with this type of stuff. The service is pricey but is well worth it, and I felt incredibly safe throughout the whole process. This feeling is well worth it when something as personal and valuable as your data is on the line.
Review №2
2022-05-07Jonathan N. (Dedicated Account Representative) is an absolute professional and went above and beyond for my data recovery case.Great communicator, courteous and knowledgeable, he made the whole process smooth and hassle free.I highly recommend Secure Data Recovery Services for your safe, secure and fast data recovery. These guys are utmost professionals on all levels.Take a look at the video of their lab as well as the number of certifications. If there is one company that I trust with data, it is Secure Data Recovery Services! Thanks, Guys!
Review №3
2022-06-08I reached out to Jonathan with Secure Data Recovery! He answered all my questions, gave me the assurance that they could help. The entire process was smooth, clear communication. They were able to recover 98% of the drive, over 2T of RAW files! Didn’t lose a single image! Data recovery is not cheap, however well worth the price when the data is irreplaceable!! Thank you!!
Review №4
2022-02-23I had a hard drive that was 11 years old and the data was not readable on my computer. After searching for a data recovery company I was put in touch with Elliot at Secure Data Recovery. Elliot was fantastic! He explained everything to me, answered all my questions and the turn around time was insanely fast. I would recommend him and this company to anyone. I really appreciate his kind personality and how easy the whole process was.
Review №5
2022-06-13Jonathan was fantastic. This process was more pleasant than expected, give the quality and quantity of data that I needed recovered. He followed up quickly and accomodated my payment method. Delivery of the final product was expeditious, much appreciated. Will definitely recommend going forward!
Review №6
2022-04-20I had a USB drive that was broken into several pieces. Randall and his team worked with me to get the data recovered at a reasonable price and time frame. Very impressed with this service. Highly recommend!
Review №7
2022-06-14Jonathan from Secure Date was great to work with. He was even able to work with me on overall price since what I needed was relatively specific instead of comprehensive. I highly recommend working with Jonathan. Two thumbs up.
Review №8
2022-05-15Jonathan and the team at Secure Data Recovery Services saved my butt and got all of my data back after I broke my flashdrive. They stayed in touch throughout the whole process, worked with me around my needs, and were quick and professional. Thank you so much guys!!!!!
Review №9
2022-06-01For starters, they are miracle workers. Never throw away your devices, even if others tell you theres no retrieving your data. Their customer representative (Val) was very professional and courteous, and guided me through the process. I am extremely grateful to them. Am and will keep recommending them to everyone.
Review №10
2022-05-01Eric and crew were professional and effective. Delivery to pickup a week. Recovery rate > 99%. Clear description of work done and results achieved. Thanks!