Wheelchair-accessible entrance
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (71)
Keep in mind it is a teaching school. A professor oversees all procedures. The new location is a state of the art facility. It is an inexpensive, well staffed alternative to a high cost dental visit. Exceptionally well for any oral surgery you may need. My visit today consists of an consultation for wisdom teeth extraction. Patiently waiting..Wish me luck! 🤞🦷
The care and service here are Amazing. They have a Great Staff, are very well organized, and truly care about their patients, which is very important especially when you are nervous about going to the dentist. They were very clear with me about the Dental procedures I needed. They are also wheelchair and handicap friendly, and keep their building and bathrooms immaculately clean. I was very impressed with All who work here, and that is saying something because Im terrified usually of going to the dentist.
We started there 15 years ago with my daughter receiving braces. Excellent care and results have been just what she wanted.I have been using the clinic also that many years. I have had many procedures done there. I have been pleased do not want to go anywhere else.My drive there is about one hour and love the new clinic location, clean, and everyone is so friendly and treats you to want to come back.I survived all the times of trying to get a parking space at the old building that was my only dislike. The new clinic is perfect and I still visit quite often due to having procedures done. WMckenzie
They do a great job and its great a mature dentist ( a teacher) always comes to check the work. It would be great if they have rinsing facilities as in a private dentist. The new scheduling assistants so far are not courteous nor speak clear. Would be a good idea to train them better.
BEST Dentist Ever. I have been to probably over 30 dentist or more and have been given all different types of treatment plans told to me that were very easy to understand the fact that they were just trying to take advantage of their clients by coming up with ways to ovr charge them. As far as comparing All of the dentists that I have been to along with this one I will Never Ever go to any other dentist. If you dont want to be taken advantage by being a loyal customer for a while and you want above and beyond treatment from a customer standpoint of view then the School of Dental Medicine in Cleveland this location of what Im writing the review on is where I would highly recommend for you to go to have all of your issues addressed more than other dentists would do. Keep up the great wrk. Far as Im alive this place has my Permanent business.
I just took my two sons there for cleanings. The building is beautiful. The receptionist was pleasantly polite. The two residents that took care of my sons were also very nice. I will be bringing my sons back for all of their future dental care.
The staff was nice but the oral surgeon acted like he didn’t care at all. They have long wait times and A LOT of miscommunication!!! I got surgery on FRIDAY and today is WEDNESDAY i’ve been calling over and over since SATURDAY with questions to the surgeon about this procedure since nothing was explained prior nor now. They say they sent messages and emails but no ones responded for days!!! The pain is unbearable and I keep getting pushed off like it’s nothing. Would not come back here.
Absolutely reprehensible service. I was eligible to have a cavity filled for free by having a student dentist use my teeth for their exam. They also found a tooth eligible for root canal surgery while the tooth was still stable in my gums.However, the quality of service Ive experienced from these student dentists have been an absolute disgrace to dentistry. The first student doctor transferred me over to another student doctor because she would rather perform on her boyfriend. The second student doctor constantly assured me that he would take care of my teeth,but made we wait 8 hours in a waiting room only to have operated on a different person. He then assured me again that he would take care of my teeth over the course of 2 months, but then stopped responding to my texts. It turned out that he left campus and never bothered to reschedule me to another dentist.I am currently on my third student dentist, 6 months after the initial assignment, awaiting surgery. The tooth eligible for root canal has now completely rotted away, and Ive been informed that extraction is now necessary. This means hundreds of dollars out of my own pocket because of the negligence of this dental school. Ive now been deferred yet again because apparently the dental school is now closed and will reopen next month.If an institution such as this is supposed to produce qualified dentists, then I am shocked at the lack of focus on the most important aspect of dentistry: the patient.
I had a filling done improperly at another dentists office. It fell out. Becky Farag my student dentist, did an excellent job of removing the amalgam filling and replaced it with a composite filling. The old filling was visible through the side of the tooth. The new filling is now invisible. I came into the clinic with a crudely crafted tooth. Becky took her time and with her impeccable craftsmanship and skilled hands, I was rewarded with, a pearly white, anatomically correct, tooth. Thank you so much! You are awesome!
The prices are good, however some of the care can be very lacking. The process of getting something even slightly complex dealt with is mind numbing. I have a rare gum disease and it took about a year to get through to the students that anything was even wrong. Most of the time they would just give me weird looks as if I didnt know what I was talking about. However, the specialists are pretty good, once you can get to one.If you have to miss an appointment due to illness, getting another appointment can be a real pain. The desk women who answer for the different groups of student dentists are total jerks. I have never had a good experience with any of them. Lack of organization, my referrals always get lost. Ive gone there two years and they still cannot figure out how to fix my very painful two front teeth. I would skip this place
Canceled both of my appointments without notifying me. Then said the next available appointment was seven months out. Ridiculous!!
Seems like the Star-ship Enterprise - Just a marvelous Group of People - Bright - Enthusiastic - Well Learned .... One of the Greatest Places Ive ever been too.. Seems funny I get it.. The Staff form Checking to Checkout is Outstanding .... We are all fortunate to have such a great place for our Hygiene Health -- You should go there They are Amazing
I needed some gum surgery. I didn’t know what to expect and was apprehensive. Turns out with good reason. I was told there’s be mild pain for a few days and to take Advil. I was written a prescription for it. After almost a week of really bad pain I called. Dr. Eman Ferkry needs to learn bedside manner. She said everything was healing fine and I wasn’t in a lot of pain because eventually the Advil worked. She made me feel like I was lying and/or begging for attention. Her teacher was much gentler and although she said much of the same thing, pain is to be expected, it’s healing, I didn’t feel like she was condescending like her student. So I Hope in the future, dr Fekry will learn that people experience pain differently and that they should be told what to expect given the worst case senecio. I’m still in pain and alternating between Advil and Tylenol, which her teacher suggested and she didn’t mention. It would have been a lot easier if I knew what to expect and if I was berated for “not being in enough pain” for her liking.I took off one star. Three stars is too generous. After my appointment yesterday, I’m still in a lot of pain. I’m still not able to eat on the side of the surgery. My friend who had the same surgery done 3x at a real dentist didn’t experience anything like this. Update. I finally have some answers. Not from dr. Fekry but from her teacher. I was in today and he explained everything. Why I was still in pain, how long the pain should continue. He actually explained things and cared, something she was lacking.
I would never return to this place again. I should have known when i arrived for my oral surgery and saw a young lady leaving with cheeks swollen the size of grapefruits. The dentist not only broke off the tooth next to the one being extracted but also slice the skin an inch or so deep where my upper lip and bottom joined. I was horrified to get in car and noticed i looked like the bride of Frankenstein. I was so numbed up that i did not know the dentist had cut me. Noone said anything, not to mention he was to old and was showing students who were also clueluess. Your best bet, go to American Dental or private practice.
I have been receiving treatment here for nearly twenty years. I have always had excellent service and results. SoJung Angela Lee did two fillings for me yesterday. She has hands of gold and I highly recommend her. I have insurance that will cover most dentists but the quality I receive here is unbeatable. Do not be dissuaded by the negative reviews here. Do yourself a favor and give Case School of Dental Medicine a try. You will not regret it!
If you have very little money and even less concern for your teeth and gums, this is the place for you! While there must be competence and concern lurking somewhere in this behemoth, I have not yet been privileged to discover it. Family pressures doomed me to switching from a top-notch oral surgeon to this graveyard of hope. I began my quest to be seen more than a year ago. My treatment is scheduled to begin today--after three consultations that were just excuses to repeat x-rays already done, lose ALL of the information that my referring dentist REPEATEDLY sent, wasting full days of my time for a brief yeah, well, your dentist has to tell us the program (at full charge), failing to return calls--God forbid you could reach a human by telephone, so the promise is that you will be called back, and treated with an infuriating mixture of condescension, discourtesy, and apathy. Im sorry that you are upset, I was told when I complained that, despite past visits (somehow not recorded) and unnecessary preparatory procedures, an appointment could not be set to address my ever-worsening dental issues. Because of the cant be bothered philosophy that is apparently this institutions motto, I have incurred much extra expense as temporary measures--often emergency measures--had to be undertaken by dentists who knew what they were doing and were willing to do it. In other words, even the ONE supposed advantage of this School of Ineptness--that the patient can save money--has proved a laughable falsehood. Need treatment and have a limited budget? Take a loan if you value your dental health. DO NOT COME HERE. I only wish that I could give less than no stars. (I really hate this place and truly dislike the pompous know-nothing students it has been my misfortune to have inflicted on me.)
I would steer clear of this place. Horrible treatment. The lady Andrea at the front desk is exceptionally rude. Absolutely no personality or empathy. She dropped the ball on my first scheduled surgery so it had to be pushed back a whole month. Told me she would call me once they had preauthorization from my insurance for the procedure. I call 2 weeks before my appointment and she never even sent the preauth over!! No communication skills and that was some how my fault. I had to get oral surgery with 5 teeth being pulled, 3 of them impacted. Day of my surgery I waited 3 hours to get called back. After the surgery they gave me 0 pain meds for my ride home back to Akron. So by the time I got back to Akron and another hour for my scripts to be filled, the numbness wore off and I felt nothing but raw pain. Had me buckled over in tears until I could get the meds in my system. They gave me 16 Norco for pain. That’s 4 days for the procedure I had done. Are you kidding me? Today is day 3, I am still swollen and bruised from my neck all the way up to my eye. It’s pretty bad and I’m still in a lot of pain. I called and left 3 messages on the number they give you to call if you have any concerns after surgery. No call back. The first message was left almost 24 hours ago now. I called the front desk and spoke to Andrea, once again rude as hell. She asked me what was wrong and I told her, her response was that if I needed more pain meds, I would have to make another trip up there to be re-evaluated. What sense does that make? They know exactly what I had done. It’s Friday afternoon, if someone would have promptly called me back yesterday, maybe I could have made arrangements. Now we are approaching the weekend and I’ll either have to fight through the pain or spend hours in the ER hoping they can help me. Trust me, spend the extra money and go somewhere where they actually care about their patients. If you don’t believe me, read the rest of the reviews.
If you want to miss school, work, and pay ridiculous amounts of money for parking, this is the place for you! I’ve been a patient here for about six years, and it could’ve been four years if the third floor craniofacial department would PICK UP THE PHONES or see patients at said appointment times. I receive no apology every time I’m here for over an hour waiting for an appointment that would be approximately at 2:00 pm. The Doctor would even make snide remarks about me not showing up for almost half the year, but that wouldn’t be a problem if your receptionists or residents would actually do their job and pick up the phones. While I would give five stars for this place being cheap for their treatments, their patient service is not worth the frustration. I’d have to call off from work and miss classes multiple times in order to to “accommodate” these appointments. Doesn’t anyone who work here understand that they can’t waste patient’s time around here? The lack of consideration makes me wish that my mother and I would go through Dr. Kate’s.
Let me begin by saying first, if you are planning to be treated here, stay away from resident named Dr. Hussam. I would not give any star at all if I could. I and my friend, both of us had a horrible experience here. let me begin explaining the torturous experience in the name of dental care that we had to go through. Dr. Hussam (the resident) who did the dental exam for me, poked me so badly with the probe that my gums were bleeding and two of them were inflamed after the pocket test he did with the horrible probe. He then did the x-rays, this was even more painful than the deep pocket test. I was crying with pain, because of the x-ray probe poking into my soft palate, tongue and the gums, but to my surprise the resident dentist rudely blamed it on me saying I am too sensitive and carried on the process. He took at least a 15 images, which I believe are totally unnecessary. I could not eat anything solid for a week due to the injuries he caused me while taking the x-ray. I had no clue how its done, and he kept saying its normal, when I had the dental exam done at the other dentist I realized how horrible of a dentist the resident was. He was very inexperienced but acted as an expert.
To start I had to wait a month to get my wisdom teeth taken out. So I get here at 12:30 for my appointment at one like they told me. Then come to find out they are only doing a consult. So now we have waited from 12:30 to 1:30 just to go pay. So finally at 1:45 I get called back for an X-ray that took 15 seconds and then was told to go wait out in the waiting room again. Then at 2 they put me in a room and now it’s 2:40 and nobody has even come into the room. I’m just sitting here. Also their parking ISNT free so I’ve been here for over 2 hours now and I have to do far pay $6 for parking and that’s IF they come see me soon. I WOULD NEVER RECOMMEND. I honestly think it would be easier to pull my own teeth out at this point beings that they won’t be able to get me in again until AFTER July
Worst worst place you can go for dental treatment. I wish I’ve had seen the comment early before the treatment. The students in dental school treat you like the rats in the lab. They did the filling so poorly and freaking slow. And also very very poor technique. They could spend a free making whole afternoon one only one single tooth. Not bad enough? The filling was not done properly and I have to go back again to get it correct. And the fall off in a year. I even got charged twice just because they drill two holes in one tooth. Buy a dental insurance and get the treatment somewhere else. You would pay even more here for a poor treatment. One filling for 50 bucks. Are you kidding me?
I wouldnt recommend this place, they suck!! I had one student working on my fillings & supervisor would look it over & see if she missed anything. Well I go to a professional dentist now & they missed other fillings!! Like the supervisor should of caught everything like he should be doing... The student that I had was way to aggressive for me. & they didnt ever call me back when i was looking for a new student. Im so good on them, i like my new dentist!!
Dear Dr. Dale Baue,I came into CWRU School of Dental Medicine with high hopes of a consultation and treatment plan. The school seemed much more affordable than my regular dentist and very professional on the website and even over the phone. The receptionist answered all of my question, and if she wasn’t sure of something she would find out a firm answer; always returning my phone calls promptly.Unfortunately when I arrived I was greatly disappointed. After following what seemed like general protocol, such as going to see the cashier and getting X-rays complete, I was led back to an extremely dirty, foul smelling room with a corroded dentist chair. I was asked to have a seat. I did so, and waited. Waited some more, and then some more. It’s was an 1 1/2 hours before someone came into the area to speak with me.A gentleman by the name of Nima Ehsan came in with a rather polite female student. They washed their hands before coming all the way in. Immediately upon this man entering the room I could smell something not so pleasant. It was very clear that he had terrible hygiene and hadn’t shaved or had a hair cut for some time. He asked me a few questions like, why I was there, and what I needed to have done. Before I had a chance to reply, his phone had been making multiple noises and he excused himself multiple times to take a personal phone call. During him entering, leaving and re-entering the room multiple times, when he would speak to me, his words were slurred and I noticed him nodding off a majority of the time.No one looked at my xrays while I was there. I had to ask if he would be returning to the room because nothing had been discussed. When he did return once again he stood almost behind the dental chair and I had to strain to see him while asking questions. The answers he gave we’re not clear and almost inaudible.He gave something to the student that looked like a badge so that she could enter a treatment plan that was not clearly discussed and she swiped it into the computer for his approval when he wasn’t present.A treatment plan was made with her, and my time was up. I felt so dirty, that I wanted to wash my hands before leaving. I used the same sink that they did and there was no soap. Yes, no soap. Meaning these people who just had their hands on my face and around my mouth had filthy grimy hands. Yuck.I relayed to the receptionist what happened. She seemed shocked but stayed very professional and did not make me feel obligated at all to make a follow up appointment.The following day, I received a phone call from Petra Olivieri. She wanted to follow up with this terrible experience. Thankfully the receptionist relayed this to her. Petra made is clear that this is not how the school wants to represent itself and actually looked at my xrays and called me back with more information about my treatment plan. She answered all of my questions and was quite pleasant.I can say, from this experience I had no desire to come back. It was so unsanitary and the feeling I had when I left was confusion and just flat out creepy.I am thankful that I was able to talk to Petra and I am considering follow up treatment at the new facility as long as I don’t see the same gentleman as before.Oh, and did I mention I drove 4 hours to get to Cleveland; and 4 hours to go back home.
This place has nice staff working. I had an appointment at 8 am for my wisdom teeth. And didnt go into the back until about 11:30. Totally unacceptable for that to happen. Would not recommend this place, it takes too long to get am appointment and also to even see the dentist!!
Good prices on services BUT horribly inefficient in treatment practices, exorbitant parking fees, almost impossible to reach on the phone, excessive amounts of appointments needed for treatments i.e. (re-making an upper denture 7 appointments needed, Aspen dental 2 to 3 appointments with free parking) Altogether too much hassle for what they offer. Beware of false bargains.
I have been coming here for years but never needed any dental work only cleanings. Last year I needed a crown and they cemented the crown in, didnt tell me it was permanently cemented, didnt let me know the process, I wasnt happy with it they said they would give me a new one at no charge but wanted to try to fix this one first, messed the crown up even more, I had to come back around 5 times, and then refused to redo it or to give me a refund. They wanted me to pay again for them to practice on me. And the temporary tooth they gave me while the crown was being made fell out and cracked. They are good for a cleaning but if you need anything else done dont go here. And speaking with the Dean Jean of the department I was expecting a cordial intelligent conversation, but she believes her lying students and was quoting things an attorney made. Be prepared to be intimidated by the older medical staff. No one in this place is in reality.
Clean, modern facility. Friendly staff-- Janet took us up to the clinic, and two dental students showed us around. If youre looking for good dental treatment or a good education, consider the Case Western dental school. When you stop by tell them Joe sent you...they will say Joe Who...thats me.
Lack of proper dental care and oversight finally caught up with my teeth. I had an older crown which broke at the gumline and I no longer had dental insurance. Unable to afford the prevailing rates in my market I sought out the services and help at Case Western Reserve University School of Dental Medicine. It was a very wise decision. I now have a truly healthy mouth; I can now properly chew my food via dental implants which are fully functional as teeth and I now have a beautiful smile which is bright and white! It is a slow process, but I received the very best care and finished product. My dental procedures were closely monitored and perfected. I was paired with a young student who will become Dr. Erik Johnson, D.M.D. on May 18, 2014. His instructor, Dr. Schneider reviewed and approved all procedures step by step. I cannot state all the good and positive opinions I have for the dental school and staff. I received the upmost respect and textbook perfect treatment plan.
I am CWRU graduate school alumni and a psychologist and educator. This is program gives student dentists the practice needed to become licenced dentist, with title of Doctor. I have used the program for two years. The student dentists were attentive, professional and friendly. The service was that I have found in my retired Dentists office. Cost has always below what is found in the marketplace. The supervision of the instructor Doctors is excellent. I am glad to help students practice their skills. Dr. Orin Martin
Brother had dental appointment at never was there before so I took him , lot cheaper than a regular DDS.
AVOID SURGERY HERE AT ALL COSTS. I had 4 full bony impacted wisdom teeth in need of extraction and honestly it has been the worst medical experience of my entire life. Nearly 3 months later and I have just (painfully) removed bone splinter number 12 from my gums. 2 students performed the operation, 1 for each side, and one side was so badly done, I busted 2 stitches on that side in the first 2 days, and had a cavity between my jaw and gumline which took 2 months to even remotely heal. Not only that but that side has YET TO HEAL. 3 MONTHS LATER. DO. NOT. GO. HERE. I voiced my concerns to them after multiple anomalies in the healing process but the advice was always the same take ibuprofen and rinse with salt water. News flash, ibuprofen doesnt remove OVER A DOZEN BONE FRAGMENTS FROM UNDER YOUR SUTURED GUMLINE.
I have been coming here for about 7 months, old location and new location. I had 4 wisdom teeth removed from them and lower jaw surgery done, my experience has been amazing with all the doctors I encountered. Highly recommend
If you are having a lot of work done, do yourself a favor. Sell -EVERYTHING YOU OWN because you are going to be making DOZENS of trips back and forth. Gas, Parking, Missed time from work, in the end will cost you the same amount of money if you had gone to a REAL dentist in the first place, but with probably only 3-4 trips instead of the MONTHS AND MONTHS of driving up there. Would you’re employer tolerate it ? I think not. Can your car even handle the abuse?
Worst place ever!!!! My son was scheduled for a oral surgery appointment, theyre rescheduled him FIVE TIMES which took a whole year and never got seen!
I had a good experience here. The students were very nice, gave me lots of info, answered all my questions. I was a walk-in on admit day got there about 9:15 and made it to the back by 10:30. The wait was expected because I was a WALK-IN! So yes if you dont have patience or are on a schedule dont waste the time. Nowhere can you go and get demtal work done for the prices you get here. If youre uncomfortable with your student just tell them (SPEAK UP).
This was my first time getting waxed and I was super nervous!! The staff Jackie jordana Emily was super Polite, professional and understanding that I was super nervous!! They were so amazing that it felt just like family being with them! I M going to recommend everyone to go there 10 stars
The students were very pushy to schedule an appointment for me to get all my teeth extracted and have to wear temporary dentures immediately afterwards. I am a veteran and on disability wondering how to come up with almost $2,000.00 in a month? Im very upset with this place and I was told by another veteran that this is the place? Yea right...
I needed extensive care with my teeth and they took good care of me. Always reminding me of my check-ups. I also had surgery and they number me and gave good aftercare as well.
Im seeing if they have implant payment plans i cant afford it and i have a health issue and got deny for care credit idk wat to do
Its nearly impossible to reach someone here. All I want is to schedule a teeth cleaning, but Ive been directed to call 5 different phone numbers. Each time I call, it goes to voicemail. And whenever I get a call back days later, the person tell me that they cant help me. Sigh.
Horrible place. Even faculty practice does not even do the minimum job to examine or treat you. The dont tell you anything. They dont really care about you. They never tell you what they are going to do either. The doctors are incompetent.
Very nice place to go for the dentist. they have parking behind the building turn down east 93street from chester ave.
Very nice
Rude and disrespectful dentist. This place should be shut down
Treated me as if I didnt know what I was talking about with my own mouth they couldnt tell me what was wrong with my mouth turns out the reason I was having so much pain cause I was suffering from bone loss they couldnt tell me that themselves waste of time professor acted like a teeny bopper she was foreigner lol lollollollol china women lol lol lol
They are very polite and patient. Made sure I was comfortable at all times and made sure I was ok through out the whole process. They even called be after to check up on me
If I could give zero stars I would. Ive called them numerous times to schedule a root canal. No call back. Ive not talked to a real person. Suck it case western!
Had an appointment at 8 am and still here at noon waiting. The doctors are unreliable and lied to you. Would have avoided this place had I read the previous reviews earlier. Totally a set of incompetent doctors.
Dont go to this place I had to get a root canal fixed and it took the guy 3 hours to fix it he also told me I had 7 more but he was full of it because my acual dentist told me I only had 2
This place is a joke , it’s taking a year to get my son his 2nd root canal and they just canceled his appointment for November 5 without cause or without calling me and letting me know plus His special needs
This place is messed up they dont do anything right the place isnt cleaned the doctors are terrible and horrible i wouldnt even take my dog there
THE PHONE WILL NOT ANSWER. Its always the same thing it hies to voicemail all the time its tiring and now the phone goes to staticand the call end. WORST SERVICE EVER
Very caring Students And professionals that I felt comfortable.
Took 3 years to make a partial and now it does not fit
Very slow. Long wait periods. Unorganized. Unprofessional.
Staff was cruel
Great place doctors are fabulous
Strong recommendation
Excellent care
.they help
They cleaned me then they said I needed to change the fillings that didnt bother me they changed 2 until it was a nightmare they changed my bite and one of them after three months hurts they didnt bother to know how I am nor did they inform me of an infection in a tooth of the trial the truth is to be a good doctor first you must worry about your patients learn that also procedures is not everything the patient is the most important thing.
3 (71 comments)
Review №1
2022-07-06My experiences here have been great!The dentists are fantastic, and yes, they are students and its a learning environment so be prepared to sit and stay awhile. Put on your patience hat, (if anyone still has one) and try to remember the world doesnt revolve around you, enjoy the ride! AND theres an up side most people dont see. One, they are monitored constantly, every decision made concerning your dental work is a group decision made with your input. Your doctor, their supervisor and you.And best of all you are going to receive the very latest innovations in treatment options. Ive had two dentists-my first graduated- good luck in Boston, Sunny! My second dentist is Conner, VERY friendly, knowledgeable, and professional!
Review №2
2022-09-10Poorly organized. Good luck if you are a patient here unless you are fond of circuses. The student was quite forceful with several of the imaging sensors so much that she was jamming them into my gums. I did not want to say anything but at one point it was so painful that it brought noticeable tears to my eye. It was difficult to understand the student at times. One of my visits she called me in only to tell me that I would be undergoing a cleaning and schedule it. I had conveyed several times that I live 90 minutes away and functions such as this can be conducted over the phone. The next time I made the drive in, I was told that my appointment had been changed. Nobody had bothered to inform me about the cancelation. I discovered that the parking charge is typically $40 to exit the lot unless you know to acquire a discount pass. Upon departure I placed a $20 bill in the parking gate machine and the screen indicated that change was unavailable so I was out $18. I then had to pull back around to approach security about the issue. I was directed to a car with completely tinted windows where I had to wait for the warlord supervisor to decide it was time to roll down his window and allow me to speak. He said he would have to call someone to being me change. I left and will never return. Money and time wasted.
Review №3
2022-04-27I am here with someone having a dental procedure . I have worked medical administration for 16 years and as I sit in the lobby waiting I am observing the staff talk on their cell phones on personal calls, using obscene language, with the appearance of just rolling out of bed, throwing on clothes that look like they picked up off the floor! Absolutely no professionalism whatsoever! The security guard was rude to us when we came in, practically yelled at us to put on our masks, which we immediately did, then I observe him REMOVE HIS MASK TO SNEEZE!!!
Review №4
2022-08-15This Dr. And his student cared more about my overall health rather then hack up and ruin my teeth,as Im a victim of malpractice. Needs to submit my referrals so I can get treatment from him and the students. A very impressive dental clinic. The ones my insurance sent me to prior isnt were not fit for wild animals!
Review №5
2021-05-13CWRU Dental Medicine Clinic is a phenomenal facility. I’ve been a patient for about 3 years, and the students responsible for my treatment were meticulous and capable of perfecting my smile 🦷. I received comprehensive care in both the Orthodontics department [for braces] and the Oral and Maxillofacial Radiology Clinic [for corrective jaw surgery]. My surgery went pretty well and I love the results. I have my Taye Diggs smile 😃😂 THANKS CWRU
Review №6
2022-08-20Monica Jackson, who works as a PCC supervisor, is extremely rude to students and staff. This is the reason why people are leaving, and students dont want to talk with you. The school should consider replacing her as soon as possible.
Review №7
2022-08-04DONT NOT GET GUM GRAFT HERE. YOU WILL LOSE YOUR TEETH OR BECOME VERY LOOSE BEFORE YOU CAME IN. RUN. DONT WALK. The staff and teachers have egos. I spent 4 hours in chair when gum grafting should take an hour. My teeth look so much worse now.
Review №8
2021-04-06My son was scheduled at 1:00pm with Dr Baur.We waited for to 2 weeks for this refferal.Not to mention we was reffered for urgent appointment but not given one . We was told to show up 15 minutes early.Jen the dental assistant brought back 10 patient before my son even thoughwe was registered first.Gail from registration never notify or assisted in scheduling a stat ct scan. Even though we was registered first we waited a hour to be seen.We was also never even register properly. Stacy the x ray technician spent 20 minutes trying to convince me it was not her fault.When I asked to file formal complaint, i was refused while my attorney was present on the phone.There support team should all be fired.I reported everything to the joint commission.Dont go to this place...it not worth the time effort and energy.
Review №9
2022-01-28After my consultation, in December I was scheduled to have gum grafting surgery in March. My surgery was then rescheduled for February 4th. I reached out to my doctor to confirm the new surgery date and the surgery I was having. I was then told that the extent of my surgery was not up to him.After trying to call the school for several days and not being able to get in touch with my doctor to clear up what surgery I was having done, I was put in touch with Patient Services, who then reached out to the Director of the Periodontal department.A week before my surgery, I am now being told that there was a meeting between the Director and my doctor, and that I am now beyond the scope of the schools help, and that there is nothing they can do for me. My surgery has now been cancelled. I do not understand why my surgery was cancelled, I was told multiple times that they perform gum grafting at this school. No one will return my calls or emails at this point.
Review №10
2022-03-26Went for a consultation. Wanted to talk about procedure. They cannot deviate from what referral states. If referral states pull the tooth, have to pull the tooth. Asked about implant. Nope referral doesn’t say anything about an implant. Have to go somewhere else to ask questions and referral must state everything including exact questions. Was charged $125 just to tell me that the referral isn’t correct as it didn’t address my questions. Wanted to use my CareCredit. Nope we don’t take CareCredit unless it’s orthodontics. Then why advertise? Needless to say I was very upset with my visit.