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Sayler Park Ace Hardware in Cincinnati
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Location on the map
Cincinnati, Hamilton County, Ohio, US
Payments
Phone: +1 513-941-2520
Site: https://www.acehardware.com/stor...
Site: https://www.acehardware.com/stor...
Opening hours
- Monday:8AM–6PM
- Tuesday:8AM–6PM
- Wednesday:8AM–6PM
- Thursday:8AM–6PM
- Friday:8AM–6PM
- Saturday:8AM–5PM
- Sunday:10AM–4PM
Comments (58)
Piss poor customer service. I bought a grill around thanksgiving 2019. When the delivery was supposed to happen they never called, I had to call them. Upon delivery the grill was damaged and the label on the grill said smoke and not crimson. The grill top was crimson I called weber and they said they wouldn’t warranty the grill because of the mismatch colors. I went to the store to speak to the manager( who was not there). I waited about 30 minutes for him to show up. David gave me nothing but excuses on what happened. He supposedly ordered parts to fix the problems. Here we are February 14 and nothing is fixed. He never returns phone called when he says he will. This store manager needs to go back to school on customer service.
As usual I had a great experience at Ace. I needed two special cables with loops made for me, and a special chain with hooks also made for me. I had a job to do with my come along, that required these three items. You cant get stuff like that done at Home Depot or Lowes. As usual, Mark was the go-to guy. Did an excellent job.
No problems with service. However, been in the store twice in the last week and NO employees are wearing required face masks to provide a safe environment for customers. Wont be back during pandemic.
They will have any general hardware you might need. Propane, mulch, tools, plumbing, electrical and much more.
Best place in Cincinnati to get grill gas - only $10 for a canister fill-up. While there browse the store!
Had a great deal on a wheel barrow.
We highly recommend Taylor and every member of his team at Sayler Park Ace Hardware. They have been most helpful in locating parts for our trailer rehab and are always pleasant and greet us by name.As a Stihl distributor, we were very pleased with Taylor’s knowledge and expertise with their product line and features. He helped me to select the exact model best suited for our application as well as several tips to extend the life and efficiency of our Stihl.These qualities are what makes us drive past our other hardware store to shop here instead!
Friendly staff. Have what Im looking for without getting lost in the big box stores... and my GSD liked visiting too.
Im certain if they dont have it, you truly dont need it! Got tour (yes it is that big) and couldnt believe the things they have there! They even sell beer and wine. I could have spent a fortune on things I didnt even know I needed that I found while browsing the shelves. And the staff is friendly, helpful and best around.
Im am utterly impressed. I did not expect the vast amount of hardware they have managed to shoehorn into this small location! Excellent smalltown like service and good prices too!!! Wish i would have stopped in sooner. Keep up the good work!
Called on a sunday afternoon to ask if carried riding mower engine part. Instead of just checking if stocked, was told repair techs were not in, only 2 working today, and he (other) was with customer. She said closing at 4 (was 3:15), suggested call back monday. Felt like could have at least asked to hold until talk to someone who knows what store stocks/sells.
If you are missing a screw, need to fix something around the house, need a hose for the yard, this place has it. Perfect place to quickly get in and out with just what you need.
Great little hardware store always very helpful
With the owner and his employees are always nice and polite they pretty much got everything I need and theyre close by, I enjoy going there and the prices are great too
Great, small store that carries most hardware needs. Great for a quick in and out stop.
Great local Ace hardware. Employees always willing to help you find what you need. They stock a little of everything.
A great old school hardware store. Everything you need. Lots of stuff you didnt know you needed, plus cheap propane tank refills.
Great sales personnel and great propane prices...
A great community hardware store. Helpful employees and a nice selection of goods. Thanks for helping us out at Eden Chapel UMC.
Service was fantasticGuy cooking outside very friendly & the burger was fantastic
Great place great people an extremely large selection of everything. Better than home depot
Great local business, very helpful people. Always a great place to shop.
The employees are the nicest people there.
Online showed items in stock but store didnt have them.
Way over priced 27.00 for plastic snow shovel is terrible.
My favorite hw store, they somehow always seem to have what I need.
Nice friendly knowledgeable people! Prices are competitive with the big boxes.
Great helpful people. They have Rockwood charcoal! I will buy again!
Nice ,clean very nice and helpful
Staff is always friendly.. quick fast and easy..
Great service. I always go there because of that.Thanks so much
Service was very prompt and got what I needed with no problems.
Best customer service around.
Great neighborhood hardware store. They have everything!
Great place to shop.
Fast, courteous service. Staff was very knowledgeable.
Great people and service!
They always have what I need!
Great customer service!
Always helpful, quick and affordable.
They have just about everything.
Always helpful, and knowledgeable.
Very helpful and knowledgeable
They had what I needed.
Good
Excellent service!
Great place!
Great service
Total reviews rating 4.7
58 Reviews for Sayler Park Ace Hardware 2023:
Review №1
2022-04-12Every interaction I had from beginning to end was welcoming and warm. Eric at the front desk and the Tyler across the street made me feel welcome and valued as a customer. Friendly nice people. Highly recommended and will keep coming here.Please, keep up providing great service.
Review №2
2022-05-02I gave this establishment a 1 star due to poor service and the rudeness of their employee. I took my lawnmower there for a tune-up. This tune-up was done incorrectly, and although they eventually fixed it, it was not without several issues with pick-up and delivery and all around miscommunication. I called and asked for a refund and was told by your associate that if I want a refund I can bring my mower back in and he will dull the blade and take out the oil then I can have my refund. Not only was this a rude comment, but it was also unprovoked and uncalled for. I feel like this establishment doesnt value their customers and the fact that this is the treatment I received speaks volumes. Now the associate did give me my money back for the delivery, although that is a start it doesnt negate the rudeness of his comment or the all around issues I had with the service to start with. I understand if you do not wish to provide a full refund, but also understand I will be taking my business elsewhere.
Review №3
2022-01-30Called 2 hours before usual close time to ask if they had XYZ item: yes they do. Drive and arrive twenty tive minutes later to find a sign on the door that they were closing early. Youd think if someone called and asked if you had something, and you did but were closing in ten minutes (special for the Bengals game), you might mention that extremely important information?
Review №4
2022-03-03Really nice store and great knowledgeable people working there. First time there but wont be my last.
Review №5
2021-09-24The staff is so friendly that its my first choice hardware store. Dont let the seemingly small footprint fool you, they have a very good inventory and offer much more than meets the eye.
Review №6
2020-08-11Good old fashioned hardware store. Kind of narrow, meandering aisles. Bigger on the inside than it looks on the outside. They carry well-known brand names plus some that Id never heard of before. Service was nice and polite and they offered to order something I wanted but wasnt there. Much better than a big box store.
Review №7
2021-04-19Young man , long light brown hair. Across street in Stihl house. Excellent. Very friendly, very helpful. Got chainsaw and blower. I need these kinda kids working for me. U hardly find them out there!
Review №8
2021-05-02Lots of friendly & helpful employees. However be careful when you get to the cash register they dont take their discounts for this or that or that and you cant help but walk out of the store feeling so youve been overcharged this is the second time there second time you felt that way will not be back
Review №9
2021-04-07This place is great. Your greeted at the door. Great customer service. They have alot. Nick was awesome 😎. Dropped off the mower for a tune up.
Review №10
2019-04-06We just moved to the area and wanted to paint our heat registers (got in over our heads!) and ace saved us! They told us they would sandblast and paint them all for us and let me tell you, the end result is incredible. Not a bad price either! Very very happy with the overall service, friendly staff, and amazing work. This Ace went above and beyond! Pictures to come!