Kerbside pickup
Yes
Sams Club in Columbus
Categories
Location on the map
Columbus, Franklin County, Ohio, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Health and safety
Mask required
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
SNAP/EBT
Yes
Credit cards
Yes
Phone: +1 614-476-4224
Site: https://www.samsclub.com/club/co...
Site: https://www.samsclub.com/club/co...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:9AM–8PM
- Sunday:10AM–6PM
Sams Club in other cities:
Comments (199)
WOW TERRIBLE customer service. Very rude. Went in on Tuesday 03/15 around 10am. The “supervisor” was plain rude and didn’t seem to really about helping me along with whoever was working member services at that time. Now the lady at the door around that time was SO sweet and the most helpful person in the store. Will not return.
One of the worst locations that I have been ever to. Customer service was terrible even for a Sam’s club.They ran out of bags of ice. The lady at the door asked another employee to restock. He checked the freezer then walked away swearing. 15 minutes later. I was told to go to the service desk to get a refund because they don’t know how long it’s going to take…
Usually do curbside pickup without any major issues, but at our last trip over half of our order was suddenly out of stock. The part of our order that we received contained items that weren’t at all close to what we ordered.
It’s 2022 and I was denied access by an 80 year old man in because I didn’t have my physical copy of my sams club card? Seriously update your policy’s! I have never had any issues at any sams club but this one
Sams club Morse Road service is getting bad and worst.Tire department workers are not available after scanning the QR code (20 minutes )Customer service person call the radio to get Someone to help me on front dusk.The associate who helped me was Mr. John. He asked me my Sams card I give it to him ( he was talking with someone through the Bluetooth ear phone) put my card some were on the other table and asked me again the card.Later I got a call my car is fixed.No one was available after scanning the QR code after 15 - 20 minutes I asked customer service for help.It was a horrible experience from Sams club this should taken care.Did you renew your Sam’s club card if you had the same experience?
🤔Sams Club has Jumbo sizes of everything, frozen food, toiletries, cleaning items, H20, soft drinks, jewelry, rugs, clothing, bedding, in and outdoor furniture, and ect. Too much 🤪 to name. Favorite place to shop.♥️👍🏽
They were out a few items we were looking for. Freezer convenience items were hit pretty hard.. I was not surprised. They get hit pretty hard on weekends.The checkouts were pretty crazy. Time in line was about 45 minutes. Staffing an issue everywhere you go. Absolutely would not recommend going on weekends if you can avoid it .
The checkout line situation is JACKED UP.... There needs to be painted lines on the floor to prevent all the Dang Fighting due to not knowing where a line starts. 🤦♂️I witnessed almost 3 fights due to attempted line skipping because of the current jacked up system.
Most of store was ok but produce was a mess. Never seen so many opened packages of fruit in the coolers in any other store. Hard pressed to find a package that hadnt been opened and was only half full.
The customer service here is GARBAGE. On their phones, rude, could not care less about helping the customer, dont have answers to your questions anyway... I mean how the hell are you so okay with this?
Sams is super busy if you are going during weekends especially on Sunday.ProsFast moving line with self checkout service.Handy when you are using your phone.ConsSometimes hard to find staff to helpSigns are Misplaced and the rate is totally different than what is listed.
Normally love this location. Today most people didnt have on masks and they were out of quite a bit of the items. No super bowl specialty items they usually have each year.
Just had the worst shopping experience. First, this location is short staffed. I waited for 15 minutes for return.Then, the gift card from return didn’t work when I check out. Had zero balance on it. Had to wait another 10 minutes at the self checkout lane for someone to help me.Then I spent another 10 minutes at the regular checkout lane, but the gift card still didn’t work. The cashier told me to go to customer service desk.This means I have to go back to the place where I just took 15 minutes for return. There were even more people waiting in line. I had to spend another 20 minutes in line, and about 15 minutes to finally solve this issue.I wasted over an hour for a gift card that have zero balance. Apparently this is Sam’s mistake but I did not hear a single sorry from anyone. I won’t renew my plus membership anymore.
What a garbage operation? Its a shame too because they have some nice in-store products. Managers are just standing around watching 3 long lines of folks trying to check out. 3 of 7 lanes open. No helpers for the cashiers!
Definitely sticking with weekday shopping. Can get overwhelming with how many people are in there on the weekends. Lots of great deals but you have to keep track of your space at home
Some good deals but lines so long I would have put back my selections if another customer didnt mention scan and go. Lines were 18+ customers each at 3 in the afternoon.
The only star was given to the variety of goods it provided there. The shopping carts are dirty. Lots of them still has trash leftovers. The staff in green is not willing to help at all.
Its great for inexpensive produce and they are getting more plant based protein items all the time. I love shopping here.
Most of the time they have what I need when picking up. Today my order was supposed to be ready and I get a message after checking in that the order was not ready yet.
On December 7th, at 12:30 in the afternoon and no one would answer the phone. Let it ring for over 5 minutes. I wanted to know if they had queen size mattress in the store because you website will not show the answer.
Sams is fine as warehouse stores go. Good prices, fully stocked shelves, many choices.
I received a Sams Club membership as a gift and its the reason I have to shop at Sams. Costco has more plant-based / vegan items. Could you please stock more plant-based / vegan items? Thanks!
While the location can be pretty busy, the facilities in and near are fantastic and there is no beating scan & go! I havent waited in a line at Sams for years. Always so much to get and generally in pretty decent stock position. My only complaint is having to show my physical card at the door.
Great customer service, an associate had a large item located in the warehouse for us. Very friendly, social distancing markers in all checkout lines and all associates wearing masks.Update- Very friendly and helpful staff. Most people still masked but not all.
I purchased a bunch of mulch, and they helped me load it. I didnt expect it, and appreciated it very much.
Frustrated at the lack of organization. I used online order and pick up. When to pick up my items and didnt realize two items were missing that I had already paid for. Going back to retrieve those items was a hassle and a complete nightmare. I called and spoke to a gentleman who identified himself as a manager and explained that two items were missing from my order. He stated he could see on the shelf that my two items fell off the cart and were placed back on the shelf. He stated to call him when I went in to retrieve the two items. I asked if I needed to come inside and show my membership card to retrieve the items and he told me no, and he would bring them out once I call. I arrived, called the store, explained what was going on and was told they would let the manager know. 10 minutes later, no one was coming out to my car. I went into the store spoke to a floor manager who was attempting to contact curbside pick up. I had a feeling the curbside pick up person would have no clue at what took place. I went to customer service and explained the situation. She walked over to the pick up area and retrieved my two missing items. When I attempted to leave the store, I explained yet again what was happening to me, to the lady checking receipts and she told me she could not let me leave the store (40 minutes had passed by now). I told her none of this is my fault as I was not the one who didnt load the items into my car. I told her to get the manager as at this point I was over it and told her how upset I was at this entire ordeal. Another employee came over and told her not to worry about it and I left. If you are going to offer pick up, please ENSURE your employee knows to double check their list against what has been loaded into the car, and not just what is loaded onto the cart!!!! If I have to exit my vehicle and check behind your employees every time, there is no point to offer the service, as I will just walk into the store and get what I need.
Need more lines open at night time.. its b. S. Standing in long lines especially when you gotta shop for other people
Was in and out pretty fast , bought a braid Hibiscus, was $19.98 great price. I was a little bummed they didnt have the Member Marks $22.00 2lb bags of snowcrab they had b4 Memorial Day, it was great.They did however have another Brand 5lb box $59.98 $12 lb, havent tried it yet.
Better off going to another sams club. This location is understaffed and over worked due to the high demand in the area. They never have anything in stock and once it is, its all gone in less than a day. Store does not follow company wide policies either.
Pick-up service is excellent. Same day, on-time, no waiting extra time in a line to check out. Brilliant !!
The prices on the items that I use to buy have gone up in price, I cant afford them anymore 😢. So I wont be going into Sam s club like I use to.
First time shopping here and I loved it! Awesome selection and fair prices BUT the cleanliness of the store needs to be better. Trash everywhere outside in the parking lot and inside is very messy and not clean. I will be back, but Im going to try a different location.
These are photos drivers lounge. They take keys if you dont want to drop your loaded trailer. My appointment time was at 3. Its 4:45 pm. Still not done unloading. This place has a feel of a hole in the wall jail cell with no place to sit. Not sure if that wall socket is live but it looks unsafe to me. Asked for a chair and was told no. Maybe thats why theyre always hiring drivers.
I know theres a shortage of product & workers but the lines are extra long & getting worse🙃blessed those who are 💪🏽 enough to endure the load🙏🏽
They never have scooters ready and charged up for elderly or disabled citizens. Its disgusting 😒
I will give benefit of saying Ive had both good and bad experiences at this particular store. Today I purchased 3 shelves listed as 29.99 in main aisle but they rang up 31.68 each. I understand 1.68 is not big price difference but I came back because I saw the price earlier in the week while shopping. I asked for price adjustment but after waiting for 15 minutes including the cashier assigned to self checkout going back and looking herself and taking a picture of sign for 29.99. The Manager that was on front line indicated the price was 31.68 in a different aisle and would not do a price adjustment. I just think it is bad customer service and consider this deceptive advertising to have a product with 2 different prices at the same store. I told both the cashier and the Manager I would submitting a review because I consider it unacceptable.
Read ON! Look at other reviews and they seem questionable. Possibly to boost the star rating of an underperforming branch.This is not my club, (its about the same distance for me to go to this one vs the one in Sawmill Rd) but I have made the mistake of going to it a couple of times, but of all, Tire & Battery (T&B) is the worst departmentAbout a month ago I ordered a full set of tires to be shipped from the website. I made the mistake of sending them to this branch. Avoid doing this mistake if you can.Other Sams Clubs that Ive been to allow you to come in through the Auto T&B door. Not this one ( I posted a picture of it ). This is just a hint of what awaits you when you reach T&B from the inside!On both of the last and final 2 occasions that Ive been to this club, the 1st its been because of my tires being put on and the 2nd because they screwed something up that I wanted fixed. Theres a T&B front desk rep that has that uselessness air about him and he obviously doesnt go back to the shop to work in any of the cars, it may be well beyond his motivation and obviously his skills set. Itd stand to reason that he should do ok when it came to providing customer service. Nope! He is a complete failure. He is USELESS!. Ive gotten him both of my last 2 visits there.He avoids displaying his nametag and he always has a jacket or pullover that covers it for apparently obvious reasons.He always has some sort of excuse as to why he cant take you or have an appointment that accommodates to you.The first of the last 2 visits I made to the club, I was getting the tires put on, I showed up ~30-45 mins earlier than my appointment (maybe a concept hes not used to). He made me wait because it just wasnt my time slot. Apparently the guy is a good seat warming bureaucrat. When my time slot came I was prompt to go back to the T & W desk. It took me 2 hours to get my tires put on.The last visit I made to the club, I wanted to get a leak corrected from what Im very confident came from them bumping the TPMS sensor. As I was coming in through the front door I saw one of the tire techs having a chat with this guy. Apparently not real busy. When I approached him, however, the tech went back and I was turned away since they were too busy for the day and the next appointment wouldnt be for another 2 days, which would have been on a weekday (cant do)I called the Sawmill branch, and they got me in for the same day that evening.
I love Sams club but the food court lacks sanitary products. The tables are always dirty and nothing to clean them off with. There should be sanitary wipes and hand sanitizer in the area.
Very good shopping experience as always.Covid-19 guidelines strictly followed for customers and employees safety. I truly appreciate Sams Club wanting to protect everyone.I find great deals and its always well organized.The rotisserie chicken is always delicious!I wish business plus members could have earlier hours rather than 08:00 am. My only complaint because I might not renew membership next year... possibly join Costco. Something Ive been seriously considering.Overall Sams is fun place to shop.
Long lines at checkout. Great prices on dog food. The same poor check out service.
Great prices, helpful staff. Only bad thing is the neighborhood. A ton of panhandlers and homeless people hang out in the parking lot, make it a bit of a nuisance to shop there. Id never let my wife go alone.
Customer Service was extremely rude and uncaring for their customers. There are two separate checkout lines, you wait 15 minutes in one line only to be told (with extreme attitude) that is the self-checkout line, you cant use the register. Go get in line. So we had to wait another 15-20 minutes in the other line, just to check out. Btw, both lines are unlabeled so there is no way to tell which is which. If I could I would give this place a 0 star, but then i couldnt post this review.
This location is understaffed. Customers are unwieldy. No one steps in to do anything to alleviate any issues at the checkouts despite numerous customers shouting at each other. Hot mess.
Always have what everyone needs whenever they need it and they also have cheap food there to get with ur expensive items that make it worth the money
Placed a pick up order, checked in when I arrived and waited 20 minutes before going into the club to get my order because no one brought it out. Before going in I tried to call and ask about my order but the phone just rang and rang. This is the first time I’ve had this issue but I feel that it is unacceptable. I have small children and place the place pick up orders for a reason.
I was at Sams on morse road. The store was not crowded but the lines were 30 people deep. I went to the self checkout. After paying an associate double checked my purchases. I left to go to the door where another associate was checking carts. He took my receipt and began scanning. Not one or two items but 5 items scanning my soda twice. He took my boyfriends receipt scanned all of his purchases. I have issue because my usual store scans you quickly and lets you go. We had to wait in the long lines then in the ever growing line waiting to be excused. It was 10 people in line to leave.. Not enough room to social distance with people fuming wanting to get out. I called into the store and I was directed to the acting store manager. She started to say do to the holidays. I responded that is not acceptable. She hung up on me. Horrible customer service.
EVERYBODY LOVES SAM’S CLUB BUT YOU MAKE TOO MUCH MONEY CLEAN UP YOUR PARKING LOT BEFORE SOMEBODY FALLS!!!!
Of course spend to much...dont go there hungry. LOL. Were sold out of snowcrab, were sold out last time too. All of the employees I talk to were nice. Werent long lines. Got out quickly. The manager over the cashiers, was rather rude, I thought, she walked right in front me when I was pushing a basket with almost $500 worst of stuff in, not like I could stop on a dime. I said excuse me. She just huffed me off...I wasnt in wrong. Some people get a little authority and it goes to their head, thats why I have them 4 stars instead of 5.
Again I had excellent and a I can’t stress that enough customer service at the membership desk, I just renewed my membership, I’m very happy with all the people I have encountered here. Today, Tanisha made my day, her professionalism , knowledge and Rockstar personality is an asset to Sam’s club and every person that is lucky enough to meet her, thank you,
Very disappointed as usual. They didnt have the shrimp I used to be able to buy there they did not have any chicken wings and have not for over a month and they also had no mozzarella cheese. May have to consider Costco as an alternative to Sams club going forward
This place is a nightmare. No cars, no flatbed carts, line to checkout goes almost back to the produce section annnnd the line where they check your receipt is long too. I walked out as fast as I walked in. Whomever manages this location should be embarrassed.
Sams check out does not like Chase Cards.....I walked out a month ago and shopped at Wal-Mart. Same issue 😪 today. FINALLY went to 3rd check out ,this time with cashier. Still problem but they got it 👍....
I went it around 3 on a Monday and everything thing was picked over and my biggest complaint was the lady in the front asking for cards. While I was digging through my purse to find mine she was yelling at customers and even talking bad about them when they left.
Roz was amazing this morning. Had a great interaction with her and she made me feel welcome, people like her is what makes you want to come into the store rather than doing curbside pickup.
Its always a pleasure to shop at Sams club you know other than that I dont have anything to say the deals are great the atmosphere is nice and they keep it moving so Im going to give it a five star have a very blessed morning
Normally very good experience.. But today there was nothing but rudeness from the cashiers.. Instead opening more lanes for quicker service they put everyone in one line and then was disrespectful when questioned about where the line starts and stops... Jeanette needs a HR moment on customer service
Store was busy but made it through the checkout without any problems.
First time there as a member. Definitely worth having a membership
I went there to get some small bottles of water..and other things..it was nice and people were friendly
They several types of memberships so I purchased one that would allow you to shop earlier than other shoppers. Hours are to begin at 7am, I get there at 730 to find the store is still closed. Do we get a discount for not getting what we paid for? I feel gipt I could have just gotten the 50$ membership for all this and probably wont renew this membership
Really enjoy going into Sams Club. The people that work there are very kind and helpful most of the time. Once and awhile youll get that one employee that takes there job to extreme, like she did today.
I was shocked at how long the self checkout line and the regular checkout lines were. It was really bad then I noticed out of 6 self checkout machine there was only 2 working and there were only 3 registers open this is not right. Ive gone to Dublin store its very nice much different then Morse Rd all of the machines work, store was clean and orderly plus they have a special meat counter, special produce room but I dont want to have to take a trip to the other side of town when Im closer to Morse Rd, All Sams club should be equal and nice. Morse Rd is a high volume store no excuse for what is going on. Ive called Sams Club customer service and complained about this and I hope other customers will too. We deserve better.
I spent more time in the checkout line than I did shopping. Line was almost all the to back of store.
Fully stocked, clean and good buys.
The girl that brought my groceries to the car apologized for making me wait which nice to hear!
Sometimes hard to find items or they will be out of stock. Love their rotisserie chicken it is amazing. And the scan and go app great for really busy times like it was today.
Very bad customer service. I would not renew my membership. I had to wait a long line in customer service to get a day pass since I did not have my card. I had only 4 items and once she gave me my day pass I was asked to go back in line again to purchase. She could have been nice enough to ring those 4 items. So I left the merchandise on the cart and walked out. Dont care about customer at all. I also have costco membership and you get treated there like a customer so far. I have been with Samsclub since 2005. For this kind of service I dont see why I should pay for membership.
I ordered a set of 4 tires on nov 5th to be sent to the store. I go to the store 5 days later when they say they are ready for pickup online and they tell me they cant be installed until the 21st at 6:00pm . I get my name on the schedule and on 11/21 I show up and the entire tire department is a ghost town. After about 10 min a manager comes to help me and is completely confused as to why the entire tire department is gone. He calls who I can only assume was another manager and I over heard them say I rescheduled all the tires today I had no voice mail and no phone call that day or before. The manager I was working with couldnt even find the schedule for the day. He eventually found it saw my phone number was there and I was on for 6:00. He was doing his best to figure something out so I offered to reschedule. I was offered a spot for the same time the next day 11/22 6:00pm I arrive to check in and the tech working goes to find my reserved tires and says we only have one of the four and then told me I have to order them AGAIN and wait 3-5 days and then reschedule the install. I asked him to just cancel the whole thing because this is ridiculous! wasted my time twice and accomplished nothing. not to mention the woman standing in line behind me was upset because they lost her keys earlier and so they had not done her tires when they said they would. go somewhere else for tires despite paying for a membership.
Must have membership, bulk items, & bring your own bags. Also long lines, they only have 3 or 4 clerks working the checkouts lines, but actually it went quickly.
We went to the Hilliard Location to pick up hand sanitizer and groceries. When we got there they were out of hand sanitizer but they checked for us and said that the Morse Rd. Location had some. Thats 30 minutes from us, so we called on our way there to verify that they had it as well. The store associate from the service desk confirmed that they had it, but that they were busy so they couldnt go grab one to hold it for us, but assured me again that they had it and Id be able to run in and grab one. When I got there the shelf was empty just like the Hilliard store so I found an associate to see if they had it in another location and she proceeded to tell me how busy they were as she went to see if they had any up on a palette up in the overhead. She came back and said they have it up there, but that it would take 2 or 3 hours before they could get any down because theyre just too busy. I explained who all I had talked to again and she repeated the wait time to me again. I said thats ridiculous. And Im sure that Sams club is happy to know that your shelf is empty of something that people are trying to buy but Youre too busy! To get the items down for your customers. Once again Sams clubs customer service makes me think about not renewing my membership and switching to Costco!
The store was clean and social distancing was in place. My peeve was that I only had 5 items in the cart and I arranged them in order to be easily scanned. The cashier however had to removed all the items from the cart because the corporate office wants it done that way. That adds time to the checkout and also they didnt have 2nd helper to help with the cashier like they used to. Was told only when corporate comes to the store is when they get the 2nd helper.
Love the app. Scan as you go, pay on your phone, show your phone as you exit and you are done. If you know what you want you are done in minutes!! Know lines, doesnt get better!! Thank you Sams Club!
My experience is never great here. My cashier Tina didnt utter one word. Good morning, good bye or kiss my ---. This is the second time I told them about the loving helpful willing employees they have --- not. I will give Kudos to the bakery. So nice.
They always have the items I need. Even with the start of covid 19, they try hard to keep the shelves stocked. If they dont have what you need that day, there is always personal there to tell you when it will be back in stock.
Went to buy gift cards and checkout told me all sold out. Why did you wAste my time . Where is store manager in charge to know gift cards are out. Clerks need to dress better. Try your own store.my clerk was drinking a Starbucks. Yikes .
The customer service here is horrible. The products are what we are used to, and its as expected. When you pay for a membership; most people would agree, you should receive better customer service. This location employs a lot of Africans and there are a lot of African patrons too. Most of the times I dont have a problem with people as I am an immigrant myself, man the patrons and employees at this Easton Sams location are just rude. The African employees have this look on there faces like you are bothering them at the customer service desk, learn how to smile and please Sams put people that I can understand their English when I need something. Although the floor employees there are somewhat decent, aside from the management there which are just as bad. I feel like I should be getting through the lines faster too, as a paying member and customer. The lines are always too long on the weekends. The parking is terrible because there a re a lot of Africans who can not drive and read going the wrong way and making parking a nightmare. Maybe its just Easton overall, it has declined because the location is too close to too many affordable apartments. Anyways back to Sams Club, I will be going to another location from now on.
Good but shelves were mostly empty beening a Sun and near closing time a couple of things were high but 98% of things were priced just right for people I can buy food cheaper at Sams Club than at store on many items
The store itself is fine, good selection of items and pretty clean. The customer service however, terrible. I was checked out by Talibah who never once said hello or exchanged any pleasantries. Didn’t even asked for my membership card, just held out her hand and waited for me to figure out what she wanted. Throughout my transaction, she carried on a conversation with Brooklynn about her Uggs and how much she liked them and what size did she wear. Really??? The only time Talibah spoke to me was to tell me that the chicken I got, didn’t have a price tag on it and I would need to go back and get a different one. I said forget it, as I was already peeved by this whole thing, and left. I’ve worked in customer service for many years and this experience was far from acceptable.
Always busy so dont always plan on a fast in and out.
Some employees should be reminded that customer service is part of the job
When using scanning go when a price Rings up wrong I do not want to go to customer service to stand in the long line thats the whole point of getting go nobody never can help you in the store with the correct price on the item
I am very disappointed with my recent experiences at this location. Let me be clear, it has nothing to do with COVID19. I was offered (2) free Members Mark brand infant formulas by a manager at this location. However, the formula was not available at the time he offered. So he told me he would call me when it was available. It has been over two months with no response after several attempts to reach him. I have been patient due to COVID19 but I am really frustrated. I did not ask for anything, it was offered to be to rectify a situation but has yet to be fulfilled. I have spoken with Customer Care twice and no one can seem to get a hold of any managers at this location, which I find is an issues in itself. I will continue shopping at Sams because its what is best for my family but as a member, I do feel disappointed and frankly let down.
I enjoy shopping at Sams club. I usually buy my paper towels, toilet paper as well as many other items. Its nice how every now and then those items are reduced by $2. I also like how you can sample some of the products they sell. The members mark water is good & reasonable. The self serve registers are nice but they only take your Visa/MasterCard. It would be nice if one or two accepted cash.
The Pharmacist, Matt, is an absolute JEM. Kind, patient, genuine....everything the WORLD needs now!! 5 stars ***** for him!Sams on the other hand, where do I begin. The entire check-out process needs to be re-invented, including the customer service. One simple word, horrific! Very low grade, knockoff version of Costco, sad.
We found some great clothes.
For the past five years every time I’ve had to go here it has been a s**t show. Horrible customer service. Half of the departments are not open during posted hours. I typically get the feeling that nobody there actually enjoys their job. On more than one occasion I’ve left without pre-ordered goods/services . And on more than one occasion I’ve called and I’ve been put on hold so long I’ve actually gotten in the car and driven over there before someone picked up the phone - and I live in polaris!I have a strong feeling that most of these positive reviews have been paid for.
I got great service today at Sams Club on Morse Rd. I needed help getting a product that was on the very back of a pallet. The young lady got down on the floor & crawled back there & got what I needed. Thank you!
Friendly staff and speedy checkout. Dont have many of the regular commonly purchases items normally at other Sams but overall not too bad of shopping experience 😉
Wow. The online pickup is a sh-t show. No marked pickup areas(they are supposed to bring it out). The app did not ever update to say the order was ready even a hour after. When I went in I got lots of grief and they had to search for the order. Im shocked because Ive done the Walmart pickup(owned by same company) and the employees are on point and nice.
Shoppers beware. I purchased a gun safe, got it home and unboxed to find out it had been damaged. I have tried numerous times to contact a manager, left messages, and nothing. I called customer service and got a representative that spoke very broken English. I really like Sams club but be cautious of the types of items you purchase
Employees did not seem happy. We were completely ignored at customer service desk for several minutes. Employees throughout the store were a little on the grumpy side. We did run into a couple older employees that knew how to smile and acknowledge your presence.
Found most of the things I wanted; the line was however, a bit long but moving. Nice place to shop.
We went to Sams club to buy some windshield washer fluid. The Sams Club did not have any windshield washer fluid. Other than that it was a nice visit. We did pick up another item while there and my wife was happy with it.
Good shopping experience. The store is always clean and organized, and the staff are very friendly and helpful.
Scan and go will save you time at check out especially on the weekends when the store is busy
Sams club is a place to buy stuff in bulk. They offer good prices when you buy in Bulk. The concept is very similar to Costco. Prices and quality of food is very good.EDIT: The place is good for Bulk Purchase. However, Poor customer Service. Tire and Battery Club is below average.
Great selection and prices. Lots of variety - my favorite warehouse store. Very good fresh items and produce. Bakery croissants are excellent, rotisserie chicken is a great value. Items for home and office. Eyewear, hearing aids, etc.
This location doesnt have enough cashiers or open self check outs. I stood in line for 45 minutes when my shopping only took 20. I will not be returning to this location
I always have a great shopping experience. The store manager “John” is a customer driven person always helpful and respectful. He is doing a great job!!!
Shopped on saturday around noon.Bad idea! Very crowded inside despite pandemic. Everyone was masked up but the lines to check out ran to the back of the store. Used my sams clup app and skipped checkout. Saved a good hour not being in line. Well worth it
Great deals and friendly and courteous staff
The check out lines are very discouraging! I was in a Dallas Sams 2 wks ago & they have regular lines. Your competitors have regular lines. Consider moving your seasonal items to other areas ( center isles maybe ) this will allow for deeper lines at those registers.
Love it can find all my needs.
Super annoyed by the choice of music played at the registers when I was in last. What people choose to listen to on their own is their business, but when in a place of business especially one open to the public that includes the elderly and children never do I want to hear music that references drugs, the use of drugs, the sale of drugs, or anything else having to do with drugs. How very unprofessional and inappropriate.
Ordered groceries for pickup. Entire order was correct!! Brought to car within 5 minutes. Totally positive experience.
Weve been members for years. Its the best place to buy cat food and kitty litter. Their bakery is fabulous. All the name brand food is less expensive than regular grocery, but you have to buy a case of 12 cans. Still, 1/2 half the cost per can. All cleaning and paper products are much cheaper. They have name brands as well as house brands.
I purchased four new tires from Sams Club that are Goodyear and top of the market for traction for winter weather conditions. After 2 weeks from the purchase when I was driving, my check tire pressure warning light came on. I pulled over to a parking lot and added air to all my tires but noticed my passenger rear tire was at 25 psi. I filled the tires to the proper level of 32 psi for all tires. A week later I saw the tire pressure went down which is common during the winter and it appeared to be a slow leak. I made an appointment with Sams Club Tire and Battery Center and after looking over the car for about 2 hours, they advised that everything was OK. I thought something was still fishy so I attempted to call a few Sams Club locations for the tire and battery center including the Easton location and I could never get through. The line would continue to ring no matter the time of day and when I left a message with the member services desk which is literally 30 feet from the tire and battery center, no one ever called back. After three days and leaving from work when it was confirmed the tire was OK, my tire pressure went down from 33 to 25 in the affected tire. Today, I called off work since I did not feel safe driving on the freeway. I arrived to the Sams Club near the time it opened and the manager PJ advised that there was no guarantee that the car could checked today as appointments are handled as priority over what I expressed as an emergency. He informed anyone could say it is an emergency. I advised that I have been trying to call multiple locations throughout the week in Columbus and no answered or returned the phone call. And of course while I am there I see him and other workers answering the phones which makes no sense. Nonetheless, I stated I should not have to pay for anything since my car was worked on over the prior weekend and it was confirmed there was nothing wrong with the tire. I stated it was not fair that I would have to pay due to their incompetence and I had to take a day off work for this. PJ replied we are human and seemed nonchalant and not caring about my issue. I asked for the store manager who worked with PJ and I was not charged what I was told was not a tire issue but the sensor. I set up an appointment with another tire center this weekend because I have no confidence it was done correctly as it was the same employee that confirmed everything was OK on Sunday. I understand that mistakes can happen but to told that my car may not be worked on until today or the following day is unacceptable due to the misinformation from the day it was worked on and the fact I could not get through to anyone on the phone in the beginning of the week. It seemed like I was being punished for not scheduling an appointment although their bad service of not answering or returning calls was the major dilemma. Due to this incident, I will not be renewing my Sams Club membership as overall it was a terrible experience. If I did not speak to the store manager, I would have had to pay for something that should have been take care of the first time.
Couldnt give it 0 ⭐. Had thee worst cashier who wanted to do EVERYTHING other than ring people up expeditiously. And the pay app wasnt working.
Scan and go is awesome! As Im putting things in the cart, scan em and when Im done...hit pay option and Im out! Love it☺
All Products in the basket or all products out the basket at checkout!! If a company is going to enforce rules. It should be across the board, not pick and chose which customers to enforce or not. Not be told a manager can do what they choose. I have had a membership for over 10 years and I am ready to switch to Costco.
This store has more selection of product than Ive seen in any other Sams before. Ill be coming here more often, as its worth the drive.
Love this place! The selection is bulk-tastic, and the people are always friendly and helpful. Pro tip: download the Scan & Go app, so you can buy stuff as you put it in your shopping cart, and then skip the checkout line and go on your merry way.
Terrible customer service! I had downloaded the scan and go app so i could rush in and out. Imagine my upset when i got to the door where they check my receipt. The scanner battery was dead. Imagine! Offering such a convenience means you should always be ready. I waited 5 minutes and still no new scanner had arrived so i got in line to return my items at which point the cashier motions to the gate keeper JP to let me through. So infuriating. If i hadnt threatened to make them lose a sale, they would have had me foolishly standing there waiting for a scanner when all signs point to the convenience of a scan and go app. Waste of time and the rudeness. She could have saved me through the moment they notived their scanner eas dead. Ill think twice before shopping here again. The one on hilliard rome road is much better.
I work for a kids cooking school in Gahanna and we order 100 plus cupcakes uniced every week from the bakery. We are very reasonable with the bakery following their 24 hour pickup policy, and make sure we place orders 24 hours in advanced. The bakery and management have been very unprofessional with our requests, and cannot provide icing on the side in a bag for us. We have been having to go out of our way to the 256 Sams just to get enough icing. I dont understand why it is more difficult to put the icing in a bag versus frosting 100 plus cupcakes, especially when we only need one maybe two large bags of icing. I still am required to pay the same price for uniced cupcakes as to if they were iced. I am just not happy with customer service especially since we buy every week and are constant customers.
Love Sams Club. Great meat & produce selections at a very good price. Cant beat the after shopping snack... jumbo hot dog & a drink for $1.50. Free onions and sauerkraut if preferred.
I spoke with Laura. She was very unprofessional and rude. She told told me she was not going to check on my item, she was by herself. I asked to speak with the manager. She said “yeah ok” put me on hold and NO ONE answered or came to the phone. I waited 10 minutes. No wonder people are canceling memberships and Sams Club stores are closing.
Very bad customer service. After waiting on the line for 30 min the cashier asked me that I need to use the other line, and it was another 20 min wait. I canceled my membership right away because she was very rude 😤.
My mom and I were buying a tv that was on sale. There were not any large carts to put a 65 in tv on. So we carried it/slid it to the register. Not one employee offered to help. We get up to the cashier and the tv does not ring up for the sale price. I tell the cashier. She looks at me and rudely says no. Not this tv. Im like yes it is. She tells me No again not those sku numbers. I then tell her its right there on the sign you can go check. She gets mad and calls over a supervisor. The supervisor and my mom go check the price. She then tells me to step out of line so she can ring up the person behind me who has tons of items. Im like the tvs are right there closest register to the tvs. She says she has suspended my order and .I need to step aside. Now remind you I have a 65 in tv in front of the register .only item Im purchasing and now she wants me to move it aside to make room for the person behind me to get her cart up to the register. Which I can see my mom and the supervisor walking back. So nowI have to wait again longer while she continues to ring up multiple orders for the woman who was behind me. Now the supervisor says I was right and they need to do a price correction but neither one of them can make that happen. On the third try after voiding my purchase twice they get it together. Not one apology. Not one offer to help us carry the tv out or find a cart for us. Mind you my mom is 74 years old!!! And this was a 65 in tv. Another customer offered to help us lift it in the truck. Totally horrible customer service. Changing to costco. Advising no one to shop for big purchases here. Very disappointing.
They have passport photos for 5.00 which is awesome, but the diaper selection and wipes is horrible now! They no longer sell Huggies lil snugglers in store, you have to get them online, smh. As a member I should have had the heads up! And the 936 ct of Pampers sensitive wipes @ this location is non existent. The customer service here was horrible here too. Much rather travel to Sawmill where I voice my concern about the wipes (936 ct) box being destroyed and got 7.00 off and info about how I can get the box of diapers online with free shipping!!
I get my produce from Sams, organic and usually high quality, if not I return it for exchange or full refund, without issue. Management is usually helpful.
Just to use the tire shop you have to park your car at the entrance and then walke around the building because they lock the tire shop door for safety!!!Also Im here because I bought 4 new tires from them and Im back for the third time within a month for balancing my tires because my car keeps shaking and at Toyota they told me that I need to balance my tires professionally.DONT USE THIER TIRE SHOP
The Worse service ever 😫 I hope and pray I never need to return to this sams club especially for a online order enter at your own risk!😠😡 @morse rd columbus ohio
They are always out of things I want
Great for bulk foods and hard to find items. Well worth the minimal membership fee.
Horrible.Waited twenty minutes at the photo to pickup prints to find out that the worker named Chris had clocked out for lunch at 3:30. We had arrived at the photo at 3:15.Why an associate is allowed to leave their post with out reprimand is a display of this locations lack of structure and commitment to customer care.While standing at the customer service desk another customer needed a copy of a receipt since her was ineligible due to a faulty printer. None of the workers knew how to reprint a receipt and multiple times the worker had asked to speak to management over the radio for help ththe response ever the radio was why. Seriously the only answer the worker received was why.Apparently I am spoiled by the service at the Sams Club in Zanesville Ohio. Personally I hope I never have the unfortunate circumstance to put myself within the same zip code of this store.Terribley ran and hard to believe it shares the same name as the other locations.
Typical Sams but no gas station
Worst experience I had today with Sams club at Morse Road, Columbus OH... Called over phone and spoke to one of Sams employee to know about iPhone 7 deals and she said that we can walk in to buy. When we asked on do we need any appointment she said no you can walk in. I reached at 5:20 PM there.. Mr. Vik Vagesna finished his work with another customer and at 5:45 asked us whether we have appointment or not? I explained him what we were told over phone and he simply apologized and said that appointment is must as Friday appointments are still going on. When I asked for Manager he went and came back n said that manager will be here soon and I waited for 30 minutes and no one showed up. Finally at 6:20 Mr. David came and repeated the same. When I asked on waiting time to talk to a manger he replied that he came on first call. The other manager Marie even didnt show up and while talking to David she was passing that place so he called her and they were least bothered about the inconvenience we had. Dont prefer to go to this place.. better to avoid Sams club and take either BJs or Costco to let them know the customer value.
Love this sams club well managed amazing with members and the Che shammy butters are Amazing!!!!!! You must try the garlic butter and the cinnamon please family will enjoy it!!!!!!
Good wholesale club for a yearly subscription fee of $45 for a basic membership. Have been going to Sams club for almost 4 years now. Limited items to choose from for a discounted price. Basic categories of groceries available.
Pleasant atmosphere. My only suggestion would be that store associates should never walk past a customer that clearly needs assistance without offering to help. I witnessed this multiple times on my store visit today.
They need more cashiers. Employees are friendly, but place is in a bad location. Be careful
We ordered a sofa set and it took them a over two month to get to my House. When it arrived the pieces did not match. We called costomer service but they did not help at all. The only things they told us is to wait. After two week we called them again and they still told us to wait. What do you think we should do? We thought that ordering online is easier but it is more complicated than we thought. We bought stuff from your website. You cannot help us figure out problems. You told us to contact producers ourselves. Your website only cares about money and does not cares about what we receive If it is good or bad and If it is real or fake. So what your defferent between taobao?
Only buy what you want to keep or dont mind waiting 25 minutes to return. Its the slowest return store in the area. Bar none. I could return a car to a dealer faster than a shirt to Sams club on Morse road.
I love the heck out of that store but for some reason theyve been short on stock lately
For those of you wanting to compare Sams Club against another type of vendor, consider this when choosing your membership.We have been a business member of Sams Club for many years, the staff has always gone out of their way to assist me on various needs but now they truly have won me over for life. Our office was going through a remodel, I purchased 4 TVs and mounts at the end of August, I took them straight to our office and they sat in my storage area until we were ready for them the General Contractor did not start his work until the end of October, I had expected to be completed with all work by Thanksgiving and well you know how that doesnt always go as planned the policy when you purchase TVs is 90 days of which I was unaware, I did keep asking the GC when was he going to hang the TVs and this did not happen until the first part of December when he hung up the first 55 inch LG TV in our Main Conference room there was no issue, but when he hung up the second 55 inch LG in our Lobby you could immediately see internal damage on the TV and even though there was no damage on the box or styrofoam and I know that I didnt drop it and I brought it out from storage and watched the GC hang the TVs and they didnt drop it. We immediately boxed it back up and returned it to Sams Club the next day only to find out that I had just missed the return date and would have to wrok with LG on this issue, on the first call I am told that I would have to have a diagnosis by one of their approved technicians and called the number provided only to find out from them that no matter what they found LG would deny my claim, so I called again now at least an hour into two telephone calls where I even conferenced their vendor into the call they finally escalated the claim and someone would call me well that never happend so I called again and this time they sent someone to my office at their cost to see the issue only to tell me that they werent going to do anything about it so Im out $550 so today I took all of my paperwork back to Sams Club and met with one of the Managers Mike, Im a consumer and he understood that I did my due diligence and actually made me cry when he said that he would take care of me and replace the TV, and it dosent even have to be an LG I would even take a cheaper TV. Remember Pretty Woman, well LG mistake BIG mistake and Sams Club well member for life oh and well we have another location to remodel and Im going to be supplying that location with at least 3 TVs and they will all be bought from Sams Club!I also need to mention Jeanie at Sams Club Morse Road, Girl you Rock!
Good selection, good prices. Sessional items change very rapidly.
Sams Club a little busy not too crowded. This store has everything usually bulk. I love it
Staff are rude. Not to mention, most of the female employees wear super tight clothing and short shirts. Ive been to this club a few times and never truly feel welcomed at all.
Please do yourself a huge favor and download the Scan and Go app.... Wow!!!!! No waiting in line
This store has soon many good bargains and sjch...especially Home Goods!!! Customer Service ship is impeccable from Cashier Tanisha!! Kudos to your Professionalism!!👍👍👌
I like this Sams Club store, it is busy but it also depends on when you go to the store. I have the business card so that allows me to go in earlier than the normal people to avoid the rush.
They had everything I needed but they have for cashiers open on 4th of July weekend. The lines word to the back of the store.
I had a great time shopping at Sams Warehouse, I can get whatever I cant find at Walmart, like computers that play movies no more.
If I could give this place 0 I would. My wife and live over by the Sawmill Sams Club and bought a 50in LED VIZIO TV from them in early January of 2014 with a couple year warranty service and told that there is a 90 day money back guarantee.. no questions asked for why returning the product. The box was slightly damaged but we didnt think anything of it. That night when I opened it up I didnt notice anything out of the ordinary but wasnt looking for anything. When I plugged in the TV and turned it on the LCD screen was cracked however still intact so the picture didnt show up in 1/4 of the TV and it was clearly damaged. I called the Sams on Sawmill but they said they didnt have any in stock anymore and that I should direct exchange it with at the Easton Sams Club and it wouldnt be a problem. Upon arriving at the Easton Sams club the customer service was terrible. I dont mind waiting at all but once it was my turn I was in interrogated as to why I was bringing the TV back. I explained my situation and that I talked with the Sawmill store and that they said I could just exchange it. The terrible staff began to put up a wall immediately. They then opened the box looked at the TV and explained that they do not do returns for broken merchandise even though I had bought it that day. They then accused me of breaking it and I showed them the damaged box which they than said it was my fault... Long story short they are the worst and extremely rude and unhelpful. They just didnt want to do their jobs. I then went back to the Sawmill location returned it with no problem with them even apologizing for Eastons incompetence and got my money back. After that my wife and I went to Best Buy did a price check and are much happier not having given our money to Easton. I highly recommend the Sawmill location as their employees are always nice and professional however the Easton location is filled with nitwits and lazzy employees.
The workers at Sams club are always nice and polite and cater to there customers.
Was just getting about five things the line went back a mile long no Express checkouts it was awful I left
Sams Club set a Good Standard for Bulk Customer Direct Merchandise. Still, I feel that Even with Cosco right across the street they still do it the Wal-Mart way...
Shocked again by the number of employees and customers without masks or below the nose. I hate when I have to go in there and certainly will never buy anything from there again.
Yes they everything i wanted and great services
I first got my membership at this Sams Club. They have a lot of the things that I like, but I have since moved closer to the Zanesville, OH store, and I like Zanesville much better. In Zanesville, they talk to you, they actually care about the quality of every thing on their shelves. At the Sams, Morse Road, Columbus location, theyre pretty aloof for the most part. Naturally, there are exceptions, but for the most part, most associates dont particularly like working there.
They got some good deals for the holidays but theyre running out of toilet paper and paper towels fresh turkeys dollar 10 a pound
This is the WORST SAMS CLUB! Team Members just standing around when lines are to the back of the store, the Coordinator dont have a clue!! and just letting them continue with their personal conversation and playing on their phones.
Good place to shop long lines
Staff members are unprofessional, rude and not courteous. Members lack the basic human manners of saying thank you. Members in store are unable to find products not willing to find a staff member that may be able to help.
I was in this location yesterday (Feb/29/20) to get a new membership followed by grocery shopping. Staff were not so friendly, biggest issue that I saw yesterday was I noticed a salmon pack that said Processed on Mar/01/2020 2:58pm whilst the date was still Feb/29?!!! I asked couple couple of Sam’s team members, their standard answer was ‘I am not sure!!’ will be avoiding this place for food products.
Please save yourself a heartache and become a Costco member. Zero customer service here, they have one person that is doing returns, issuing membership cards and answering phones; chaos.
Helpful staff, was waited on quickly.Got an Rx & they took all the time needed to answer any questions.👍
This location is bad ...the people are awful and the service at the cashiers bad too and only 2 cashiers open huge lines bad in general!
Lines are way too long and moves very slow. Didnt have this problem on Sawmill
Love this sam’s club the workers are very attentive and the Chef Shammy butters are so awesome you must try the garlic butter with the Brazilian cheese bread
Shelves half filled, aisles rearranged, appears as if it is going out of business. Worst shopping experience I have had at this store.
This my first time at Sams this store is just not the best but overall I like Sams
Great store, nice and clean....Associates were very nice and friendly.
Never really had an issue here. The ladies at customer service have taken care if anything I needed, usually without any attitude. The associates inside the store can be a little curt though.
I just love Sams club you guys have such great deals on certain items and I just love it love it.everytime I come in the greeters are ALWAYS nice and with welcome arms .your store is amazing beautiful.keep up the good work 😊😊😊
If I could rate 0 stars I would! TERRIBLE customer service- was rude and not helpful at all. We got a TV from here and found it was broken out of the box. Went in to exchange and they were terribly difficult. Never coming here again.
Horrible. Only tried to go once and people at this place are unreal. Outside, half the people at the Handicap spaces are not even handicap. Saw one of the ladies parked at a handicap spot alone was carrying 24 packs of soda. Most people at the parking lot were in a rush and stalking for parking spots...lol. Inside it gets worse. Left and do not intend to return.
I had such a great time browsing thru Sams Club So much to choose from A big variety of Just Everything
The have quality products. I bought a vacuum cleaner and I got a warranty for three years.
Hurded into front door while trying to get family in the door and make a return. Man elbows me in line. Almost intentionally. Doesnt say sorry. Turns out to be the manager, David sawyer. Cs at return counter calls over head twice and finally same attitude driven man gets up from taking at a table with another employee and finally causally walks to to counter to help and cant or wont. Noticeable walk notes his ghetto to the max composure as he leaves.
Love self checkout. Awesome. If you dont use, you should. No waiting in line, except to get out the door...lol.
They have perfect customer service. Immediately you need something, they come very quickly.
I always use the scan and go app to avoid the very long checkout lines.
Slowest and rudest COS at this location. Never again will I step foot into this one or bring my business here. I spend enough money here a week to deserve better customer service. Unreal..
All good☺..... but this one didnt carry sushi🍣😕.... Oh well.
Love Sams but they need to open more registers. Huge lines to pay.
I have been going to this store for almost 10 years. Very consistent quality and cleanliness. The staff is helpful and friendly.
Sams west inc is American chain of membership only retail warehouses club owned to operated by Walmart inc founded in 1983 which named after walmart founder Sam Walton.
This was the worst experience i had in sams club wooooooow while i was doing shopping i saw a guy that demonstrates some vitamin boost drink, i liked i want to buy it so he has only two flavors grape and fruit Bunch i asked him sir let me taste thr grape gues what he said nothing he wont let me taste and his job was to show and taste the customers.##Straight up Discreamntion##
The store a bit busy, we had to wait. the bathroom very dirty.
Were new to the store and so far weve enjoyed shopping there.
Went there to do a simple exchange. Ended up being overcharged and had to go back to the store to get it corrected. 3x in one day for one item! Crazy!!
What a chaotic, noisy Saturday experience. When we arrived there were no carts available and people were leaving. I snagged one lone flat long dolly and bumped my way through the store for my 5 items. Whoohoo, next time I will come during the week.
Good place to shop. However, being limited to purchase only one item (if you need several of the same item) is a hassle!
The store had want I wanted the employees was great. The only complaint is they only had one handicap wheelchair working. The one belonged to Walmart and the other one was broken
Yesterday i went to this sams club i went to see if i could get a sample this old lady with white hair was just giving a attuitute look and wasnt serving samples i guess she was only offering to people she thought that would buy..but i kept passing 3times and she hasnt offerd me nothing i felt uncomtrable and tgought she was anoyyed.. never coming to this sams club .. this happened on 4/18/2017 she was the only one there ..
We found several good deals today!
Nice people their they was helpful .Iplaced aorder in the meat for a party coming up an brad help me he was great. I also need help at the desk and tj help me find what i need . thank all the peole there for all the help on my shopping visit
I dropped a cup and handed it to an employee. He put it back for another customer. I took it back out and handed it back to him and told him it needed to be thrown away because it had been on the floor.This location is notoriously bad. Go to Sawmill.
Total reviews rating 4
199 Reviews for Sams Club 2023:
Review №1
2022-05-08One of five stars indicates 20% success. There absolutely needs to be a zero star rating option. This particular Sams Club sent me an email indicating that my entire curbside order had been canceled, because they were out of stock on each of my ten items. However, that did NOT prevent them for processing payment of $100+ for the order, then taking three business days to refund the payment. Pathetic business practices. Get your act together.
Review №2
2021-11-21Purchased a membership thru Groupon. It was easy to follow the steps, went to pick up my physical card from guest services with no issue.The scan and go is super convenient.Sams has a lot of sales, can find something for everyone in the family.*Vegan items available 🥰The frozen vegan breakfast sandwiches are delicious, my dad couldnt tell the difference and was impressed.
Review №3
2021-08-08Sams bakery cakes are always the best.. fresh, flavorful and cant beat the prices. Here I ordered a 10 cake & a 5 cake with cupcakes to make my own two tiered cake since they arent making them anymore. All I did was add the animal decorations, sprinkles, candle and cake topper. *Imperfections in frosting are from my wild two year olds fingers* 🤭😂 10/10
Review №4
2022-06-04DO NOT go to or place a pickup order from the Morse Rd store! Items are forgotten inside, so you have to go in anyways. They have issues with things being in stock when you order them but not when you go to pick up your order (making you wait for a refund). The Morse Rd store has really gone downhill the last year or so, it would be really nice if they actually had some leadership there. Im really thinking about going to Costco
Review №5
2022-03-22Very organized and associates seemed very professional. My only probably I feel is no one offered to help push my cart out or load my truck. People at Costco Offer help so thats the only difference
Review №6
2021-08-18Sams club is the best of all the bundle shop places... My only issue is that it requires membership. Not sure if thats the worst thing in the world though. They have lots of great options and itll definitely last a minute as well in proper conditions. Not much to complain about they have fresh fruit, meat, seafood, baked goods, its like a exclusive walmart but better not really alot of clothing options just seasonal stuff but lots of different stuff to choose from at not break neck prices.... All in one mart. Definitely worth 59$ a year for membership. Id pay 80$ a year if it could be delivered to my house too without me having to leave to shop!
Review №7
2022-05-28Visited this Sams Club after about 5 years. Worst…there were carts lying all over the parking lot but not a single available in cart pickup area, dirty floor litters everywhere, saw a huge watermelon cartoon went to pick one and found potatoes in it, line was almost to the end of aisle but many checkout stations closed. Definitely won’t renew membership.
Review №8
2022-05-29Organization is not on the high side. Checking out was complete chaos. Overall lighting could be better. Store needed clean. Wont be back to this Sams Club anytime soon.
Review №9
2022-06-04I got to the door at 7:47pm to quickly get some beverages. The employee saw me coming but he proceeded to close one of the doors. I tried to enter through the second door but he told me the store was closed. The Morse road location in Columbus OH closes at 8pm. His response when I questioned him was, I was told to close the doors and not to let anyone in. We close early to get the customers out by 8pm. This is not quality customer service. Especially not for a store members pay to shop at.
Review №10
2022-04-03Used to love order pick up and service over there but the look like it is getting worse. They start having missing items and it is more than one item and they did not even let me know that my item in a cart is not there. And they charge me for it. Refund is not important. Just do your job right. You have one job. Very unpleasant experience lately !!