Safelite AutoGlass in Avon
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Avon, Lorain County, Ohio, US
Site: https://www.safelite.com/stores/...
- Monday:8AM–5PM
- Tuesday:8AM–5PM
- Wednesday:8AM–5PM
- Thursday:8AM–5PM
- Friday:8AM–5PM
- Saturday:8AM–5PM
- Sunday:Closed
Safelite AutoGlass in other cities:
It was a service garage that Safelite worked out of. He was able to to do the work in a timely fashion and get me on my way. Unfortunately for me because I had liability insurance on the car in question, I had to cover the cost of the repair. But Im okay with that. Good job and good work for them, would look to them again if I had to.
I couldn’t be more pleased with the service I received from Joseph. They got me in right away and I was able to file my insurance information online with no hassle. When I arrived, Joseph was courteous and honest about the repair. He had it finished in about 15 minutes and did such a good job, we both had a hard time figuring out where the damage had been! 10/10
Matthew was my technician— he went above and beyond to make sure my windshield was perfect. The first time I had my windshield replaced my auto wipers stopped working— Matthew made sure to customize the windshield to make sure the auto wipers worked perfectly. He also took the time to make sure the seal was perfectly even. If possible I would request him to fix an future windshield problems!!
Terrible. Visited twice. Told me a master tech was necessary first time and needed time. Waited two weeks and no master tech showed up. Ok, you would think they would follow up to make it right? Nope. Unprofessional and disorganized. AVOID this company!
Great service. A semi kicked up a rock that cracked my windshield while driving on the highway. I called them right away and explained everything, gave them my insurance and location. They told me theyd call me when they were in route and they did just that. When they got to where my car was they explained the process and did the job efficiently. They said if I had issues in the future to give them a call because it was all under warranty. Super appreciative of their great work.
Had a chip from a stone to outer glass of windshield during traveling for the holidays. Chose to come home before getting it fixed. Made an appointment online yesterday for this morning. Was even able to get insurance info. online to find out theyd cover a repair!! Great service and was fast (20-30 min. while I waited.) You can barely see that its there (probably if you didnt know where it was you wouldnt notice it at all).I was early for my appointment (and yes, as I see another reviewer noted, the guy was on his phone, however, I was the one who was early and he was willing to take my car in early, so I wasnt going to complain that a business owner is taking care of business while waiting for my appointment time. It happens--and not everyone is early for their appointments.) He took my car in right away even though I was early.
You cannot talk to a live person, all they do is tell you to go to their website because thats how they now conduct business. Thats crazy, I had questions to ask. I dont mind scheduling online, but to do away with customer service support is a dumb concept. Needless to say I found a company who actually answers the phone and will talk to you! Thats who I went with!
Came to fix deliver truck window. They show up and cant fix. Needs replaced. No problem. EXCEPT didnt bother to let us no THEY JUST LEFT. . They say we canceled to reschedule. Lack of communication 100%. Had my delivery guys sitting around ON CLOCK for i dont no how long. Just saying what a disappointment on this company. BE AWARE. Wont ever use this company again. Thanks safelite!!!! No stars if i could.
I love my new windows... The tint is beautiful
Have a honda civis. Over the weekend passenger window stuck open. Not broke. made an apt on line. Monday am. got there early. Took me early & out the door really fast. It was unbelievable. Employee who i talked to really kind. I was having a bad week. He was the highlight for me. Back on the road!!!
The communication with the customer, from the company was GREAT! The technician also communicated with the customer, on the time to expect him there. He was on time, and excellent service!! Id recommend them to family and friends.😊
Do not use them if you own a Ford Flex! No problems getting the windshield installed but they use aftermarket a pillar trim pieces that make a horrible noise. Last attempt they did to fix the problem was to reinstall aftermarket trim pieces with some glue to hold down the rubber seal that makes all the noise.still refusing to use OEM parts and now glue has worn off after a month and back to making noise again. Tried to call service manager again but has yet to return my call. Very disappointed in the service
Just a outstanding experience from stay to finish. 58 min after giving them the keys I was driving out there door with a new windshield. Highly recommend them!
Was there for about an hour. Glass replacement went exceptionally well and would recommend Safelite to anyone needing their windshield replaced.
Excellent customer service & the repair was quick & effective! Would use again, if ever needed & refer friends & family to this location.
Not no good experts when it comes to putting mirrors on back on the glass whats the point of yall replacing glass but yall can put the rear view mirrors back up but yall couldnt guide me nowhere to the right spot
Avon Ohio. Guy was very rude. Making phone calls and talking on while talking talking to customers. I asked for a price to fix a small chip in my windshield. He walks outside to look (Still on phone) and says 125 before I even showed it to him. No way he could see it from where he was. Tells me to take it to Cleveland because my truck wont fit in shop. P.S. had whole windshield replaced a year ago for 150. Different company. Guess Ill go back to them
Just had my windshield replaced by Bob, he did an amazing job. Thanks!
Im a truck driver and they fixed the windshield on my Freightliner ridiculously fast. They even squeezed me in earlier than my appointment time. Great service
Waited a very long time for someone to come to help. Had to track them down myself. Otherwise, everyone was very nice when I finally found them.
Eric was quick and professional
Stopped in for a quote a gentleman that took care of me was very professional will definitely do business in the future
Easy to deal with, and did a great job. Only minus, was the charge was supposed to be $225.00 and ended up at $270.00. Disposal fee, etc.
Professional services and quality work. Windshield was repaired in 30 minutes.
They ordered the wrong glass for my van. They need a better system for this. Now I have to waste two Saturdays getting my glass fixed
The service is great, and the people who work there are so friendly!! The prices are not bad either.
Great window technician. Professional and curtious had the job done in no time at all.
Very nice guy. Will recommend every person I know. Thanks such good service!!!!!
We were helped by Damien, he was great. Very helpful, professional and friendly.
Highly recommend they have great quality fast work easy to deal with
Wonderful place. Quick and easy.
Great job, didnt wait long either 👍
Very fast. Great service.
Windshield replaced and cameras recalibrated in less than 1 hour!
Quick and easy, took less than an hour.
Gave me estimate, then 5days later made new estimate higher
Fast and friendly service.
Why put a phone number when no one answers?
I found them very helpful.
Great price fast service
Pleasant efficient service
Friendly fast and efficient
Awesome
Total reviews rating 4.4
53 Reviews for Safelite AutoGlass 2023:
Review №1
2022-05-09Fast friendly efficient. He got every little piece of glass out . I look down at my phone.and then I lookup again and then the glass is on. So fast . They did it with smile on their face and with professionalism. 5 stars
Review №2
2022-04-15Brought in my jeep for a front window repair. They had me in and out in about half hour. Nice and courteous staff! Got the job done right and quick!
Review №3
2022-07-15This place has the best customer service l have ever experienced. They were able fix my car up nicely and gave me a free lift to and from work to pick my car up. Safelite is awesome auto place!👍
Review №4
2022-07-10Kept in touch on scheduled date. Arrived promptly. Cost was exactly what was quoted. Cleaned area up after replacement both inside and out. Tech was friendly, professional, and efficient. Thank you Safelite.
Review №5
2022-02-19Eric, the technician arrived on time within the scheduled window. He called earlier in the day to give an approximate time of arrival. He explained the process to replace my windshield and completed everything within an hour. I found it very easy to schedule the mobile service online and received texts of the progress throughout. I would definitely recommend Safelite Avon.
Review №6
2022-03-13Started a repair online. The part is not found online. It said the agent would contact me within 30 minutes. Never happened. I tried calling three times. Automated and won’t let me through to anyone no matter what I do it tells me to go online, and hangs up on me. I should not have to beg to spend money here.
Review №7
2021-10-10Let me start by saying I understand that mistakes happen I totally get it, so I will edit/update this review. Scheduled an appointment online which to me is a setup for failure choosing what I thought was my vehicle (only had a couple options and turns out none of them were it) but having gotten a call the day before my appointment ( which I jumped through a lot of hoops to make and cancelled appointments of my own) was told my appointment had to be moved to a different location reason being vehicle would not fit ( funny because the do mobile installs not in doors), after explaining that my vehicle is not what they think it is and I tell them exactly what it is and dimensions of it I was told to carry on with original time and place. Once I got there I was told that they had wrong glass (but was confirmed prior to appointment) and after a couple of calls by install tech I was sent on my way being assured someone would call me. Didnt happen so I called them and was told how sorry they were and offered the come to me service with fee being waived, was given a couple options on days but wasnt sure exactly where I would be then, told the person on phone plz give me a few minutes to check my schedule was told no problem and it all went even more downhill from there. Appointment days not available fee not waived on quote. And not the friendliest or knowledgeable agents on phone, so now I wait on the call again, ...... To be continued
Review №8
2022-06-01They were done way quicker than I thought. Definitely going back again, if needed
Review №9
2021-08-19Few things:1. My appointment was scheduled from 8a-12p, but the technician texted me with a window of 11a-1p. 1pm is not within the window that I agreed to, so I was worried that I would not have access to my car when I needed it. The technician arrived a little after 11a, though.2. They don’t share important info easily on the website, like that they will refuse to repair if the windshield is too hot. Had I known prior to the day of the appointment, I would have made accommodations to adequately prepare so as to not have my appointment rescheduled.3. Don’t go off of the live map they provide for their technicians because it isn’t accurate. The map said the tech was 45 minutes away but showed up in 3 minutes. To circumvent the issue I had with the window being hot, I was going to let my car AC run to cool the window down before the technician got there and when he showed up sooner than expected, it wasn’t possible.4. After the technician was done berating me about “not reading my texts” and scolding me for the windshield being too hot, I told him I would contact his manager and cancel my appointment because obviously this wasn’t going to work out. Once I said this, he loosened up and tried to assuage the situation. I appreciated his honesty that if he did end up working on the car with it being too hot, that the repair would fail. I’m not a windshield repairmen or expert, but I understood and appreciated his honesty in wanting to do it correctly the first time.5. Scheduling is easy and simple, but I guess the Avon location isn’t doing indoor shop repairs currently and that limits the scheduling options. The next available appointment that works with my schedule is 45mins away that the technician helped me schedule.Overall, I had a disappointing experience and I still don’t have my windshield fixed. Communication is a large issue, and being professional with customers would definitely help. I definitely did “read my texts”.
Review №10
2021-11-15Tyler the service tech was on-time and very quick. Answered all my questions and was extremely professional. The install was perfect and I was very happy with Safelite.