Wheelchair-accessible entrance
Yes
Runaway Bay Apartments in Columbus
Categories
Location on the map
Columbus, Franklin County, Ohio, US
Accessibility
Phone: +1 614-362-2990
Site: https://www.therunawaybayapartme...
Site: https://www.therunawaybayapartme...
Opening hours
- Monday:10AM–6PM
- Tuesday:10AM–6PM
- Wednesday:10AM–6PM
- Thursday:10AM–6PM
- Friday:10AM–6PM
- Saturday:10AM–5PM
- Sunday:12–5PM
Comments (199)
DO NOT LIVE HERE. Absolute nightmare. Maintenance is always short staffed. Took over a month to get a working washer. Then my hot water leaked for over a month causing fungus and mold to grow on the walls and carpet before someone finally came to replace it. Pictures added to show how disgusting this place can be.The leasing staff is horrible. They have a turn rate like Ive never seen before. Probably because they deal with upset tenants on a regular basis. Will talk to 5 different people over 10 times to get barely anywhere. They will charge you immediately and take your money, even send you to collections without notice or reasoning, but when they owe you something (referral money, maintenance request) it will take months, if at all.Millions in renovations for a clubhouse thats treated like a frat house with half the people at the pool who dont live their piling trash to the sky. The units however, have not been renovated for decades it seems like.TRUST ME AND STAY AWAY!!!
Never in my life have I been so disgusted by an apartment complex and their management. Calling these apartments luxury homes in an absurd lie and if I can stop anyone from renting at runaway bay I will be able to sleep better at night.I should have known the place would have issues as right after I signed my lease they had to null it and give me another lease because the unit I had signed for “suddenly had plumbing problems”. After all the new paperwork was drawn up and I had cancelled and re setup every utility I realized my apartment was across the hall from the unit in the original lease and there were no plumbing issues, the unit was under renovations and the people in the office didn’t realize and then lied about it.The next major issue was our mice infestation. Yes, an infestation. Every night I was woken up to mice running around on our floor and some even dying on the floor of my room. There was a hole in the wall under the sink in my bathroom that was not properly dealt with. Management took 3 days to send someone out and all they did was nail a piece of wood onto the wall and never fix the drywall. I have no doubt in my mind the mice have returned since I left.After this our washing machine broke and sat in our unit completely filled with water. Management “looked” and could not find another washer. So in the peak of the pandemic I carried my laundry down 3 flights of stairs every week and to a laundromat. I finally demanded some compensation as I paid for that service of having an in-unit washer and dryer in my rent and they offered me a $20 giftcard. I almost laughed. Once they had gotten tired of me calling they “realized” the unit next to me that had been empty for 3 months had a washing machine and they wheeled it into my apartment.Now the company has illegally withheld my security deposit and refuses to respond to any emails or calls. I moved out over 3 months ago and their behavior is childish and professionalism is nonexistent. I was told I paid a renters fee, not a security deposit, so my entire months rent I paid upfront was just a non refundable fee. However when I sent them the original documents I had saved stating it was a security deposit they cut all communication. For three months I have tried to make contact and they have ignored me. They also had charged me a fine for not having renters insurance for 4 months, totaling $200, after they failed to read the correct expiration date on my insurance document and have refused to refund me the money. Not only is this illegal but a gross business practice I imagine they have done to many other previous tenants.These are only the major issues. Some other issues include large fees included in every months rent, dog fights in the park and in front of the apartment, trash that goes uncollected, and bed bugs. Do yourself a favor and never live here.
I think the staff are very sweet, but just not professional at all. Weve been having problems since our move-in date, we couldnt even move in until 1.5 weeks after our original move in date because it was filthy! I had a really bad start with management, but I found the old property manager Casey, to be super helpful and took care of all of my concerns before she left. Now, things seem to be going downhill. The reviews are right though, they are constantly changing management it seems. Super unreliable, and would not recommend to anyone
This place gets 1 star for the quality neighbors/ sense of community (most of the people that live here are very friendly, responsible dog owners and look out for each other) it gets 1 more star for the amenities 1.) The pool is nicer than it used to be but that will quickly disappear when poor maintenance makes it go downhill. 2.) No breed restrictions on dogs/ dog park (see neighbors.. 5pm in the dog park in good weather = happy hour and dog play... they even have a Facebook group!) And 3.) The lake. Its gorgeous. Buy a kayak, a paddle board or a floating raft and you have the most beautiful and fun backyard.The rest is astonishingly mismanaged and neglected. Paperwork goes missing, referral incentives never get paid, maintenance requests rarely get filled on time, building maintenance from mold to leaky pipes/ water damage, to door and window locks failing... living here and expecting the basic features of your building and unit to work is very optimistic. If you drive around the complex a night, over 15 of the lights in the complex are out and have been for over a year. The gates havent worked in 8 years...and in good weather non-residents can really ruin your lake/pool experience.
I have only lived here a couple months but by far the best place I have rented. They have a super nice quarry beach and dog park. Management is quick to reply and very reasonable. Any issues I have had so far have been remedied very quickly. Kyle and Taylor from the front office have been very helpful and are always willing to assist. Runaway bay has had very good communication which I appreciate because I have a busy schedule and dont have time for nonsense games. Overall would highly recommend and most people I talk to here say the same thing. I came before to checked it out and walked around and lots of people outside so I asked them prior to moving in and most people lived here years and love it. I continue to meet people here saying the same thing. I have not had this same experience with places I have rented in the past so I wanted to leave this review because I know it would have helped me when I was looking for a place.
I met with Shaylyn, who was phenomenally helpful! She was thorough, knowledge, friendly, and help us find the best unit to fit our budget and needs. 100% recommend
They dont give proper notice to enter, in my view. While they realized they messed up and initially gave a 5 day window (!!) to enter our apartment (lol), they ultimately realized they messed up under ORC 5321.04 subsection 8 and shortened it to a two day window of enterance. This is still not compliant with the subsection under any common-sense reading of the code. After a brief conversation with the manager I was shuffled off the phone and hung up on before I said goodbye. They assert that they can give a 48 hour window, which seems to be goal post shifting given that they initially gave a 5 day window. By this logic, they could say on day 1 of your lease that they can enter at anytime because they gave over 24 hour notice. Additionally, when I tried to get to the letter of the law, the manager simply said that I can do other things than assert my rights as a tennet and that its not their fault that they arent acting lawfully because the contractors wont give them a timeline. Regardless, this is their obligation. Always contact a lawyer if you have property issues, companies like this operate under the assumption that you dont know your rights.
Great location. However staff is very rude. It took maintenance over a month to fix a broke door to my building, allowing people to walk right in. The pool and gym were closed for two months over this summer due to renovations that the company then discovered they weren’t prepared for. The company will put on neat events, like hiring food trucks etc, but give you no notice that the food truck will be coming at all until they have been parked serving food for an hour. Additionally, when deciding to move out after 2 years, I was told to reply to the office by August 30th, 2021 on my decision to stay or not, for a lease ending on September 18th. While trying to move units to move in with my girlfriend, I was informed that actually I had to give the office 60 days notice and reply to them on my decision by July 18th, NOT the August 30th date that was relayed to me. Very mismanaged. The location and amenities are great (if they’re actually functioning). However all maintenance requests will take over a month to get completed. It took a colleague of mine 3 weeks to get their AC fixed at the beginning of this summer. Avoid the headaches.
I have lived at runway bay for the last year and have had a great experience. The maintenance people are always speedy and efficient, the amenities are always nice and kept up, and the office staff is great! Lauren in the office has been so incredibly helpful throughout the process of moving and she has worked tirelessly to make a place for me to call a home. There are quirks and kinks like any other apartment complex but I wouldn’t pass this place up if I were you!
Ive had two significant maintenance requests and have received great service with regards to both.The first was a shower issue and Billy addressed it promptly and to great satisfaction.The most recent was a toilet flushing issue; I felt bad for whoever would have to address the mess however Franklin stepped up. On Tuesday he came by to diagnose the problem, this gentleman said he thought he had a solution in mind but would have to clear it with his supervisor. The next day Franklin came by, knocked and made sure the timing was OK for me.Then Franklin delivered, problem solved and I continue to feel quite pleased with the environment in which I live.Thanks friends!
It is with great pleasure that I write this review for Runaway Bay Apartments. The office staff and the maintenance staff have surpassed my expectations with their professionalism as well as their friendly and kind demeanor. Each one of them have gone out of their way to get to know the tenants and our pets by name. They have all been very welcoming and responsive to our needs. The beach and the pool are a huge plus in living here! They offer fair prices and the community is very clean and safe. I love that they also offer security to give the tenants that extra sense of safety and security. A wonderful place to call home for both short term and long term renters!
My experience was good living there for three years. Overall I would say that I had a good experience living there and the lake/quarry made it worth it more then anything. I didn’t enjoy the stairs or lack of parking. Other then that I really liked living there the maintenance was good and I didn’t once have anything sent to collections.
Absolutely do not live here. I lived here for three years and the management company changed at least 4 times. Multiple maintenance requests were completely ignored and the management team was awful. Close to moving out, we received a renewal notice stating that we had to let them know if we were renewing or leaving. They wanted our answer my May 3rd, but they sent us that message on June 2nd. We informed them the next day that we were leaving at the end of our lease but now we are liable for two months extra rent because we didnt give them 60 days notice before our lease end date. The lease is extremely wordy and they try to take money from you every chance they get. Management is awful. STAY AWAY.
I was interested in an apartment here and tried to leave a message multiple times but was hung up on. After about 20 seconds. Terrible customer service.
The living experience here is unbeatable for those who have a busy lifestyle. The grounds are clean, safe and well kept. Maintenance crew is fast and available. The quarry and new beach is a wonderful edition. The apartments are dog-friendly and even with that, the grounds are kept in very good order. I would suggest this for any single(s) or couples, who have a busy lifestyle and are looking for an affordable, safe, yet comfortable place to settle in.
I have been living here for a few months now and feel confident in leaving this review. I really dont have anything negative to say about living here - it kind of feels like living at a resort. I will say the only complaint I do have is that there are still people using the lake that do not live here. Ive just sparked conversation with several people on several occasions and have found out they dont live here but are using the lake. At the same time I have witnessed the security or even maintenance escorting non-residents out. Besides that - wow I love living here! The process of moving in was super easy and surprisingly inexpensive. I dont hear my neighbors, I have amazing amenities, the neighborhood is safe and beautiful and FRIENDLY! And I have had a good first experience with maintenance. I put in an online maintenance request around 10pm last night bc my dryer was overheating and had a funny smell. At 10am this morning maintenance knocked on my door and fixed the issue within 15 minutes. All of the staff and residents are so kind and welcoming. Im genuinely happy I live here.
I’ve absolutely loved my time living at Runaway Bay. I came to tour an apartment and signed a lease the same day because I fell in love with the lake views and affordability! The staff is so wonderful and friendly, maintenance is always timely and thorough, and the amenities are amazing. If I wasn’t moving across the country I’d be staying here for sure. Thanks for a wonderful home for the past year!
I changed this review because first I believe its not an ongoing issue, secondly me personally went through a life changing event and the management team was willing to help me out tremendously, here by I wish to say I appreciate their kindness to walk the extra miles to really give me a lot of help on a personal level. Also this might be the best pet friendly apartment in town, thats also why we stayed.--------------------Does this look okay to you, while being charged a $25 fee to collect your trash by your door which you cant opt out, but leave this overflow for days?
Only $1300 for no AC, leaking gas from furnace (deadly), trash galore, leaking roof into your apartment patio storage. We’ve gone seven months without proper AC and the 4-5 times maintenance has actually shown for this one thing, they say it’s fixed but it never is. They’ve told us multiple times how they have 15 occupied units without air like that should console us. There are clearly more units here than can be accommodated by any part of the staff. If you’re a member of the staff don’t bother commenting on this you know who we are just give us a new furnace for Christ’s sake it’s less than the cost of one month’s rent we pay it’s the least you can do.
I am very pleased this new property manager Ashley, she is very nice and always try to do her best. I loved to live in the Runaway Bay Apartments. Both of the apartments where I lived were in a good shape (even though they were not the renovated ones) and I enjoyed living in there (I lived in the last apartment only four months). I would say that the only negative part I find is the utility company (Conservice), which I did not like at all. Otherwise I can recommend this apartment complex, even though the quality is a bit different (but not so badly) from the Finnish point of view.
DO NOT LIVE HERE. PSA: this is the absolute worst place to live in the United States. I have never left a review for an apartment before but I feel it is my civic duty to warn anyone from the most tragic apartment and toxic property management run by slum lords. My ceiling was leaking for months and they would not fix it so there was a giant whole and i had to have a bucket. The staff mustve been recruited from the dark web or prison, they are a different level of horrible. They incorrectly charged me $2,000 and sent it to collections just to try to ruin my life FIVE YEARS after living there (also during Corona of all times). They wont do maintenance because they are cheap and probably broke so once you sign the lease youre on your own. Id rather live under an overpass as it wouldve been less stressful
My wife and I moved to these apartments a few months ago and have had a great experience so far. The apartment we selected was recently remodeled and felt brand new! We were able to get one with a view of the lake in the winter time and we are super excited for our first summer here so we can enjoy kayaking on the lake, playing with our Mastiff at the dog park, and swimming at the pool. For now we are enjoying the view and working out in the 24 hour gym.When we signed up we worked with Paola who was very professional, kind, and communicated very well. She took the time to explain things and explain them further if we had questions. Her customer service didnt stop once we signed the agreement and moved in. If we need anything I go directly to her because I know I can count on her and the rest of her team to care and take the time to help us. We new that the area had great restaurants and and easy access to highways and grocery shopping but we had no idea how nice it would actually be until we moved in and experienced it. My wife and I now have a saying we say to each other every time we have a new and fun experience living at the Runaway Bay Apartments....In Grandview, we live like kings!.
Pros:- very nice staff- emergency 24 hour maintenance- security guard on complex and community feels really safe.- amenities (dog park, pool, beach in quarry, fitness center, computer lounge, tennis/basket ball courts)- fire place and washer and dryer in unit- walls are well sound proof so not a lot of noise coming from neighbors. (at least mine was)- apartment was clean and remodeled when I moved in.- close to downtown, pharmacy, and grocery.- food trucks come to community some times.cons:- rent is really high for what you get: with trash valet(not optional) and pet rent and water, you can expect to pay between 1250-1300$ a month.- they are not really good with 24 hour notices with maintenance or property work. Sometimes they will send out community wide notices and they may never actually show up. Sometimes you will get a 24 hour notice and they will show up a few days later.- (not a big deal but worth noting) one of the entrances to the community is gated off in order to direct traffic through the main entrance. However google maps usually says to use the gated entrance. This often causes confusion if you are ordering food delivery or inviting people to visit.- although the community is smoke free the smell of cigarette smoke and weed was often coming through the vents from the neighbors.other:- very dog friendly, almost everyone in my building had a dog.- the community is full of scientologist, which is fine, but they like to leave pamphlets in your door and other marketing material in your door.- the community has a lot of young professionals and college students. So on weekends you can expect neighbors to have parties late into the night.conclusion:Honestly I would love to continue to live there but the biggest deal breakers for me was the price, the unreliable notices to enter apartment and the upstairs neighbors constantly littering cigarette butts and cigar wrappers on my patio and even throwing up on my patio once. Those neighbors have moved away though and I cant blame runaway bay for that as I never complained and you can never be guaranteed good neighbors. All in all I think its a decent place to live but for the price I feel like you can find better places in the Columbus area.
The people and dogs who live at Runaway Bay are great, and the employees are friendly. However, the leasing office is completely incompetent and isnt well managed.Throughout my one year living there, office employees were replaced frequently by new office members who rarely seemed to stay. There was never effective or efficient communication between employees themselves nor employees and tenants, and the office constantly made errors. The apartment complex was in the process of working in new management when I moved in, and unfortunately, I suffered the consequences of trial and error of the new management.I moved out almost two months ago, but even when I left, the office still could not get their s**t together. It was a frustrating year living at Runaway Bay when it came to EVER having to deal with the leasing office for ANYTHING. Albeit the employees friendliness, having to go to the office/ call/ email for any reason was miserable.Additionally, the gym was never well kept and always dirty/ dusty. There was also no restroom available when at the gym unless the office or pool was open (even though the gym was open 24/7). When I asked about this issue, I was told that when renovations were complete, there would be an accessible restroom for those using the gym. However, no one thought that access to a restroom during renovations was necessary? There was still no way to pee during my workout outside office hours when I moved out almost two months ago.Good luck to all the current tenants and anyone who decides to take a risk and deal with the poorly-managed Runaway Bay Apartments.
There is beautiful lake/quarry view and the clubhouse building features plenty of awesome amenities. Unfortunately, that’s all that is good here. Yes, the staff are sweet but extremely unprofessional. A general lack of competence was an ongoing concern, just as many other reviews mention.Worn and highly stained carpets: There was a large aqua stain in the second bed-room at the time of move-in which we mentioned in the move-in checklist which is now favorably lost(PS: Always save a copy of the move-in list. I didnt. Thats on me )Security is a concern: At the time of move-in they promised a lot of features for security like key-code entry, locked gates, regular security patrols etc.… for all that my roommate’s car tire was stolen. When we went to leasing office, their response was very casual, “Yeah that’s been happening recently, we will increase our patrols”. Why didn’t they do that on the first report and inform the rest of the community about the incidentSecurity deposit was not returned: After move-out even though there were no damages to the carpet and we had no pets. we were still charged for carpet cleaning and odor removal on move-out without providing a receipt of those services which is a violation of state law.For other peep in my situation if you want more info on this law, Look up Ohio Revised Code Section 5321.16,I will not recommend this place.
This has been so far THE BEST apartments I lived in Virginia Beach. I wish they have 3 bed. Apts. so I can just stay here at least till I buy a house, I currently live here with my daughter and we love this place, my daughter love the pool and playground area and also even if I don’t like dogs my daughter does and she love the pet playground area that we also have here, gym it’s 24/7 with new equipments and what I like the most it’s the safety, my car had a problem and sometimes my windows spend the whole night and day open with phones in the car and other stuff and never a single thing missing (VERY SECURE APARTMENTS). The area it’s perfect, close to everything. I’ve been living here for 2 yrs. and i had no problems at all. One time one of my outlets in the bathroom went bad and it took nothing to get it fix. They’ll fix it the same day. No leaks problems, NO BUGS problems at all. Staff it’s very friendly (maintenance guys and everyone in the office). I’M SO SURPRISE WITH THE REVIEWS but don’t make a decision because of them. Believe me, I’ll RECOMMEND this apartments to ANYONE come and take a look before making a decision because of bad reviews, you won’t regret it.
Just moved in about a month ago, and wanted to wait to write a review. First off, the leasing office staff are the nicest people you will meet. We worked specifically with Ashley and she made sure all of our concerns were handled when we moved in and even took it upon herself to make sure the apartment was all cleaned up before we moved in. Second, there were a few things wrong with the apartment when we moved in (light switches werent attached to outlets, doors werent fit properly, etc.), however, we put in work requests at 6:00 PM at night and maintenance was there the next morning and fixed every issue within an hour. I think the complex recently came under new management (Borror), and so far I am very impressed with how they run things. The renovated apartments are also very nice, I cant wait to see the complex after all hallway, clubhouse, and other renovations are completed.
You get what you pay for. The first year is relatively cheap and I had a lot of maintenance requests within the first few months. However, after that everything seemed to be running smoothly for the rest of the year. Then upon renewing the lease, they went ahead and increased rent by $125 per month with no negotiation possible. With that rent increase, there are no upgraded appliances or improvements. The pool is nice, the gym is functional, and the dog park is alright aside from people not picking up after their pets. Also had my car broken into a couple times but you learn to never keep valuables in your car. Such is apartment living. Needless to say if another rent increase is upon us, we won’t be staying around. The Quarry apartments across the street is no different as everything in this post can be applied there also (lived there two years prior to here). The office workers are incredibly nice and mean well, but the large company that owns the complex is ruthless. At least the last one that owned it. They’re under new management now which seems to happen every year at these big places. If you’re looking for the post grad life this is where you’ll find it.
Awesome staff, especially maintenance team. Ive lived here for almost a year and have only had to make a maintenance request on two occasions. Both times, maintenance has come to my rescue in a time sensitive and professional manner. Cameron is very knowledgeable and even followed up to make sure my issues were taken care of! I often see the maintenance crew working long hours to ensure all of their residents needs are met. Thank you for all that you do, maintenance! You deserve a raise!
I found my home in this place. It’s where I found my support system, my family, and my best friends!The amenities are top notch, the culture is so supportive and loving. Not to mention the leasing office associates truly take care of you.Forever thankful I found Runaway Bay. These reviews are so outdated and from the old owners- I hope people see this and can really see how happy they’d be here.
After living at Runaway Bay for 5 years I am really disappointed in how everything has played out since we left our home for the last half a decade. We made some of our best friends and have many memories from long days the pool. After paying rent always on time and referring 6 different units we arent receiving our initial $300 deposit because there was a change in ownership and the current owners are having us deal directly with the previous owners (who we know left them in the dust by destroying previous records so we wont be hearing from them any time soon). I am deeply disappointed and will not recommend anyone to move to runaway bay until there is a change in leadership. Up until the very end, I would have felt differently but unfortunately this is leaving a sour taste in my mouth after spending the last 6 weeks fighting for our security deposit. After we provided the proof of payment 2 forms this has left me with my only option of sharing my story and hoping others learn form my experience. This review does not reflect the impressive maintenance staff or the safety I felt while living at Runaway Bay.
Honestly, this place is terrible. Were currently being charged $1,000 per month for rent alone for a 1 1/2 bedroom apartment. From day one weve had spotty, disgusting, patched carpet in our unit, our sliding glass door has never worked, and the windows and walls are so thin you can hear everything around, and above you. Were 5 months in, and weve already had our A/C unit break down, and have had to buy multiple traps for mice. We also found a live bird in our utility closet, which makes me believe that there are poorly patched holes in the walls from where these vermin are coming from. Lets also not ignore the fact that there is constantly overflowing trash in the dumpsters, not enough parking spaces for residents, the gates are always open, and our building has a security system that doesnt work. Theres also shattered glass from our building door that has surrounded the entrance for about 3 months now, someone broke it and it has never been cleaned. There is a tow truck that comes to the parking lot from time to time, but they are notorious for towing residents cars because theyre too lazy to check if theres a parking sticker on their windshield. This unfortunately happened to my boyfriend, and when we called management, she told us that she would look at her email to see if they had his car and call us when she found out (she never did.) my boyfriend had to take the morning off, I had to drive him, and we had to pay the towing fee. No reimbursement, no apology, no explanation, not even a response or phone call back. Honestly, if you want to live in grandview, find a better place to spend your hard earned money, because this place is anything but good.
I should have clued in when it was named Runaway.First the pros:LocationAll breeds acceptedGym I guessNow. Story time.They played a bait and switch showing us one apartment and then informing us a few days later we couldnt have that one. The one we did choose was NOT READY. It smelled so badly like wet dog, the paint had literally just been rolled on (every light switch and outlet was covered), our kitchen was missing shelving, the dishwasher was missing a rack, and the closet door was off the hinges. We tried to de-scent the place ourselves while waiting a week for the carpet cleaners. Next we get a notice on our door a month into our lease that we are to be evicted. Apparently, we had accidentally written a check against a line of credit via the bank and not an actual check. There was no forgiveness for a one time mess up and we had to pay directly online from now on despite the online site being semi-functional. I think that one was $130 in ridiculous fees. Come December some idiot turned off their heat and the pipes burst on the 3rd floor. All of the water was channeled into our bottom floor apartment which meant 8 hours of carpet vacuuming and huge fans running all night long. We got nothing from the administration despite almost ruining a huge amount of our property. Skip several months of dog poop everywhere, people using the pool who dont live on the complex, people getting towed for no reason, helicopters coming to yell at people jumping off the cliff, and our space progressively getting worse. When we move out, we make sure to pay everything appropriately, and yet, as others have warned, our paid bill was sent to collections. We spent another two weeks working with the debt collectors (as Runaway wont talk to us) to figure out why this is happening as they are as confused as we are. It did finally get dropped.Overall, what a miserable experience. If youre DESPERATE for a place that accepts all breeds, maybe look here. Maybe.
I have lived here for about 1 year and recently renewed my lease. It is a really great central location for my commute to work and the multiple grocery locations I shop at, along with making it easy to go places to enjoy times with my friends. The staff are always welcoming, friendly and helpful when I interact with them in and outside the office.
!!!BEWARE!!!!This place will over charge you for everything. They make you pay for things you cannot opt out of. Beware when moving out. Good luck getting your deposit back. They even charged me 600 more dollars for things that were normal wear and tear after living there for 2 years. I would strongly consider a different place.
Ive been here for 2 years, in that time there have been 2 owners and the new owners dont care about the residents. All they care about is squeezing you for every penny you have. After every year they jack your rent up a ridiculous amount. They do the bare minimum when making repairs. Ive had them just paint over water marks on the ceiling to repair drips. They left the notice to renew at my door the day before the deadline to cancel, while I was out of town. All the office would say is sorry you should have known better. Well maybe they should actually do their job. They threaten to fine you for every little thing. They constantly say they are making changes and that theyll be done by the end of the month then continue to push it back another month. They never empty the trash by the quarry so the cans just have a pile of trash around them. DO NOT live here, it will be one of the worst experiences youll ever have. Youd be better off living somewhere like the quarry where they actually take care of their residents.
We used to live here and have witnessed the improvements since new owners took over.The photos are looking toward Runaway Bay from the opposite side of the lake.
I can positively say that this place is a hell hole starting from day one. First off, they gave us the wrong apartment number and after telling us we had to set up gas and electricity prior to moving in. Think about that, you set up gas and electric under your name into the wrong apartment number because the staff messed up the paper workWhen we put our deposit in, they had given my roommate and I a hard time due to our criminal background (we were cited for underage drinking in college, god forbid) so we had to pay full deposit which we understood. First day of our lease the apartment was not ready. There was a hole in the master bedroom leading to the living room where you can see clear as day right through the hole. Second one of the closet doors was placed in the hall way...yeah thats right. A door that belonged to my apartment was leaning up against the hallway wall when it should of been inside my apartment.Plus one of the toilets had leaked everywhere which gives you a clue that staff does not even inspect your apartment before you move in.There are tons of people that dont live at the complex and are still able to use the pool and quarry area so there is limited guest parking. If you have a guest they might get towed. Ive had a guest get towed even when the office staff showed me where to park on a map. Later they found out they were wrong and I refused to pay for rent until they reimbursed that tow. Most of the outlets dont even allow electronics to plug into them since they are all so lose. When I brought this issue up it was ignored. Also be prepared to step in dog poop all the time because the rest of the residents dont care about cleaning up either. I could go on and on but long story short, DO NOT waste your money here there are better places out there. Although I have to say, the maintenance team here is very friendly and nice. But the office isnt ran too well, they do not care if you are a current resident only if you are interested in a showing. This place is a joke and I cant wait for my lease to be up, unless I break it before then.
I would avoid this place like the plague. I have never written a review online but this place is so bad I feel like I need to warn people. I am counting down the days until my lease is up. We have been here about 6 months and it has been less than ideal.We have had a flooded apartment due to the plumbing above us- they just painted the ceiling and used a fan to dry the carpet. We have not had AC for 3 weeks currently and have been told it will be another week before it’s fixed. The windows in the bedrooms didn’t open for the first 5 months.The leasing staff just says sorry a lot but doesn’t do anything to help solve problems. The towing company is the only part of this complex that seems to be on their A game, they tow your car if you let your tags expire or forget to renew them. The old management was much better.
Living here has been a mess from day 1. A timeline:August 18’ - get an email 7 days before move in stating that the apartment I SIGNED A CONTRACT FOR was actually resigned and they put us in a more expensive unit, on the first floor. The only reason I chose runaway was the fact that I’d be on the top floor. They refused to give us our “unit holding fee” back.April 19’ - i got a second car, and needed a garage. I pay an extra $75 dollars a month. Was advertised as $60 on my lease. Garage door breaks and I couldn’t access my second vehicle for over 24 hours. They Relocated me to different garage, same thing. Eventually worked out but I had to clean out the empty beer kegs and Misc items the maintenance crew had left there.May 19’ - decide to re-sign based on a leasing special, and “management” changed. Move into new “renovated” apartment. Heat/AC doesn’t work, washer/dryer are older than me and don’t work, dishwasher leaked gallons of sink water all over the floor, and details are just terrible. New laminate floor is already splitting, cabinets are poor quality, toilets are old. Countertops were nice, though.June 19’ - finally moved in. First floor reeks of cigarettes. Carpets and walls in the hallway to the unit are run down (they did slap new carpet and paint on it later) charged a $50 fee because we left for the new unit and closed my old gas account for the old unit, and there was a “lapse” in service. Runaway pushed this charge to me and refused to credit our account.August 19’ - valet trash is in full force. For those not familiar, they pay a company to take everyone’s trash they leave in cans in the hallway. That leaves rotting trash in front of everyone’s door for however long until some guy in a pickup truck comes and drags the bag out and takes it to the dumpster. While looking at the dumpster, you’ll see random locals picking through the trash and abandoned furniture.September 19’ - neighbors car get towed. He lives here. He has a pass. Gets towed. Runaway had nothing to say, he was stuck with the bill.December 19’ - my truck is broken into. They claim top notch community security, but not a single camera (they have none) or security guard caught someone take $2000 worth of tools by ripping my locking bed cover off, and scratched the entire driver side of the vehicle right in the middle of this complex. I was told I should have bought a garage. They offered me an insulting discount on a garage. I called for a “courtesy patrol” and found out they only have them contracted until 2AM. Several people in my building alone have had problems with theft.April 20’ - multiple problems with our “renovated” unit mentioned in a conversation in December 19’ have been left unaddressed.May 20’ - move out. I feel like I just walked out of prison.DO NOT LIVE HERE DO NOT LIVE HERE DO NOT LIVE HERE DO NOT LIVE HERE DO NOT LIVE HERE.I wish i spent the extra money over the course of my time here on a nicer, safer, cleaner, etc. place to live. The issues above were the ones I could remember, I’m sure I could write a few more pages.I want to personally thank the management team for forcing me into purchasing my first home. It turned out to be a great decision, and for that I am thankful. But that’s it. Dorothy in the office is quite honestly the only positive part of this hell hole. Thank You, Dorothy!
At first impression this apartment complex seems great, with many amenities and a nice location. This was quickly and consistently proven to be incorrect. After having maintenance called for our bathtub drain leaking into the apartment below us, the maintenance man looked at the drain for all of 2 minutes. Confirmed it was leaking and advised we just not take baths for the rest of our tenancy. Next, we come home on a Friday evening to find a letter slipped under our door from the front office telling us the new rent will be over $140 more a month if we resign. Rent increases are understandable in a trendy complex such as runaway bay. However, this note was left on a Friday night telling us we had until 3 days later on the monday of that next week to decide and lock in the only $140 a month increase or face a rent increase of $500 a month. If we had been gone for a long weekend and returned late monday we would have missed the incredibly short time period the management staff decided to provide us.For that reason we decided to not renew our our lease. Following up a month and a half after we left, we received an email from the runway bay office informing us we owe $200 in moving out fees. They did not attempt to contact me by phone and only sent one email with a bill before I was receiving calls from a collections agency 2 business days later. Overall I cannot recommend these apartments to anyone. The already high prices will only be increased if you decide to stay another year, and the management staff will likely make little to no attempts to accomdate you in the time you are there.
This has been the worst experience I have ever had with an apartment complex. Charges for unforeseen and undocumented things and will not respond when asking for a reason why. The property manager just happens to not be there every time I go in. For example, the late fee stated in lease is one time $125, rent was $615 and had a balance of $934 and has failed to explain the charges on every occasion. We have lived here since August 16th and have had to submit 13 work orders since, all involving heating(2), air conditioning(3), laundry(3), or dishwasher(3), as well as sink not draining or will not turn on, and none of these are resolved in a timely manner(1-3 days) unless you personally approach the maintenance man. It is absurd how horrible it has been. 24 hour maintenance is a bold faced lie, have seen the only on call staff member leaving the premises more than once around 430-5. Dont waste your time or money on this place, the property manager is rude and has the largest lack of effort to please current residents.However, I will say if living in a comfortable environment where everything works is not your concern the amenities and other staff members are wonderful. The landscape is absolutely beautiful and they are constantly renovating for a more appealing experience, and sound is never an issue. My apartment is surrounded by dogs at all points and I have never heard them from inside my apartment.
I was a model tenant and for the most part, I really enjoyed living here. I had a nightmare of a downstairs neighbor, but the staff did give him warnings on my behalf. Maintenance was handled in a timely fashion. Once I did get a mysterious bill for almost 300 dollars on my door, but I fought until the charge was removed. No one could ever give me a satisfactory reason why I owed it, since I owed nothing like that the month prior. Unfortunately, they allow the entire city of Columbus park in the lot to use the lake and towing is not enforced. Yes, there is someone who tows at NIGHT, but I never once saw anyone towing on the weekend during the day, which is when all the parking spaces were taken up by non-tenants using our amenities.When I moved out, I left my forwarding address on the envelope when I dropped off my keys and garage door opener in the drop box, but I can only guess what happened to my deposit because I never received a written explanation, statement, nor bill. I have been gone 3 months and never received any explanation of where my deposit went (which is illegal in Ohio, by the way, they owe it in 30 days). I didnt damage the apartment and I painted it back, so who knows? I WAS, however, sent to collections for my last utility bill and a late fee. How could anything have been late when my lease ended on a Sunday? What was late? I dont know. I called and asked for an explanation, but no one ever called me back. Let me make that clear: You will not know where your deposit went, or why you owe what they say you do, but you will be harassed by a collections company until you pay. I never had an issue living there, but apparently they want to burn their bridges after you leave. If you dont care about that and you like a place that is not too expensive and has a nice lake and pool, it might be for you
I live here now and management is chaotic and unorganized. Constantly having problems trying to pay rent. They just give you a large bill and dont tell you want any of the charges are. One time I even emailed management asking why my bill was so large AND THEY DIDNT KNOW. Still had to pay the bill in fear of a late fee. They dont tell you about all the extra fees you have to pay when signing up, so if you think their prices are too good to be true, its because it is..This month, I tried to pay rent online to find out they no longer had their website up. I called the office and they said they had posted notices around the apartment grounds two weeks before letting us know to pay rent in person, but I was out if town. No email warning us, and how easy would that have been? So, now I am out of town forced to pay another late fee, which is like $150. Even trying to write a check now for the rent, I have no idea what my bill is. I called the leasing office for the amount and they told me to guess. What? Really? This place does not know how to operate.
I lived at this location for two years and the first year I didnt have any problems aside from maintenance sometimes not coming when they said they would but the second year staying there they would come in to all of the apartments all the time with barely any notice, would be difficult to get a hold of, and had more trouble with maintenance actually coming in when I ordered a repair. I even had them one time ask me to go to the leasing office and have them make a copy of my key because they didnt have a key to my place. What? When it was time for me to leave, they charged me a bunch of extra charges that I had to talk to the manager on multiple occasions to fix since he was dodging my calls and emails and he wouldnt listen to me regarding the last extra charge until it finally went to collections and I just caved and paid it. I liked living here for all they had to offer and the price but the leasing office company changes so often with this facility and I didnt have a great experience with the last company I dwelt with at the end.
The staff is friendly and reasonably helpful but it absolutely is not worth nearly what you pay in rent. They force everyone into paying into a trash collection program whether or not you use it that causes people to leave trash sitting in the hallway till the building smells like trash. They make it about as difficult as possible to bring boats to the quarry or back up a small door in a big fence and no opportunity to drive it down and drop it off. It’s definitely not worth over twelve hundred dollars before all the fees and add ins.
Please listen when I tell you not to live here. My roommate and I read the reviews before we moved in and we ignored them because of the location and the price, but I really wish we had listened!! Every negative review is exactly what we went through with this complex. Lack of maintenance, lack of security, lack of assistance from staff, Runaway delivers the whole package on incompetence and pure laziness at every turn.Our apartment was a disaster when first got there, they said they would come clean and never did. They base their entire service plan on the idea that if Management never responds to your requests, people will eventually just give up stop bothering them. Our dryer was broken when we arrived, and instead of ever replacing it, they came (months after putting in the requests every time and countless follow ups) 3 times and did a temporary fix until it broke again. My car was broken into along with countless others, and Management straight up did not care. It has been 4 months since we moved out and still have received no correspondence about our security deposit, even though I gave a forwarding address and have called multiple times, only to have the reps tell me that they will have someone call me back (no call backs of course).At one point, they had changed our door code to get into our building and did not inform anyone, so all of us were standing out in the cold for hours trying to get in. The office is only open during normal business hours, M-F 10-6 and Saturday until I think 2pm. You cannot ever go in there to get help if you work during the week, and when you call, the notes they say they are taking just get lost.They kept giving us notices saying we owed a bunch of extra money for this and that and when I came in and asked about it, they could not figure out what the amounts owed were for or why the notices were sent to us.I could just go on forever. They dont care if they burn bridges, they dont care about your safety, they dont care about your property or well-being. Please please listen to the countless reviews, dont be like my roommate and I, learn from our mistakes!!!
Moved into Runaway Apartments around Decembers It was a lease takeover & while weve had a lot of problems with the apartment, the team has been active in fixing all of them as promptly as they can. They have sent out Cameron for most of our issues & I honestly really cant thank him enough. Hes always prompt, polite & takes pride in his work. He talks about how much he loves his job & being able to help the people that live there! Ive also seen on multiple occasions his ability to manage and guide other workers so that the job gets done. I appreciate him so much for all he has done for us & for making our stay better here at runaway!
I truly dislike living here. I do not think that the amount I pay every month is worth it. From day ONE we found nothing but problems and thats not a lie. Been 6 months into my lease and Im just as annoyed with the place. Its not a million dollar renovation like they advertise. Everything is cheaply done and tacky. My sink in the bathroom is completely cracking. My room is always cold. I am on the second floor next to the stairs inside and its nothing but stomping and loud bangs because of how thin the walls are. Management sucks here. New person at the office every month I kid you not. It says its a gated community but its not. The key pad to get into my whole unit doesnt even work. Ive called numerous times and all I get is Well we will call a contractor to fix the pad. Never happened. Today I was stuck out in the snow and called and she told me the same thing well Ill call someone but in the mean time walk around the unit and use the back doors there is no key pad there. So I walked through the mud and the doors are locked tight. Im so upset. I really cant wait to move and I wont reccomend this place to anyone.
I moved in to Runaway Bay around mid October. Here are the GREAT things about it:They accept pitbulls in their community. I heard like 30 plus NO’s from other apartment complexes.They are super easy and close to downtown.They are mostly reasonably priced.They are cute and pretty well maintained!Quick turn arounds for answering questions and for maintenance requests.Friendly staff and really do some fun engaging things for community like Holiday Party, outdoor movie night etc. SO FUN!Safe and well lit!! I have no problem walking at night with the amount of lighting along the walks.They have dog parks that are fenced in!They have washer and dryers RIGHT in the apartment !I have a lot of storage space in my apartment and love the balcony.The quarry is super pretty and perfect.The fitness room is on smaller side but has great equipment.The pooooool!! Cant wait to actually use it this summer!!Parking is usually abundant.Things I dont love:Lots of residents dont pick up after their dogs. Its hard when you walk your own dog for an hour each day and have to CONSTANTLY watch where youre stepping. Yuck.Thats it. Haha! Literally everything else is GREAT! Definitely recommend living here!
The clubhouse building is beautiful and features plenty of awesome amenities. Unfortunately, I am truly unable to think of any other substantial positives regarding Runaway Bay. Yes the staff is friendly, but a general lack of competence was an ongoing concern, just as many other reviews mention. Let me get straight to the point. List of issues:•Worn and highly stained carpets. Traffic patterns in the bedroom easily highlighted where the previous tenant(s) had placed their bed. Two large aqua colored stains in the center of the living room greeted us at move-in. Slight pet urine smell. No amount of vacuuming could give a sense of having clean carpet.•Kitchen laminate, while newer, was not particularly well installed and was beginning to lift up in corners.•Walls were painted a bright, sterile white which seemed to scuff with the slightest contact. They were not a clean modern white, but rather a “discount brand paint at Wal-Mart” white. All baseboards and closet door exteriors were painted over just the same.•We had a full bag of trash which included food waste still in the unit from a previous tenant at move in. The slightest attention to detail from the property management would have resolved this issue before it arose.• Kitchen cabinets were literally falling apart. We had to change in which drawer we kept our silverware due to the drawer bottoms giving out. Many cabinet shelves were water damaged and wobbly. Cabinets near the kitchen sink were missing veneer due to water damage. The cabinet below the sink was the worst condition overall, apparently due to a previous water leak.•Utility closet contained heavy water damage and a crazy amount of dust and debris.•The temperature insulation was poor leading to pretty extreme ambient temperature variations throughout the unit (+/- 5 degrees). The ‘master’ bedroom was the coldest room in the unit, and typically only stayed comfortable with the help of a space heater during the winter months. The furnace was unable to equally service each room and the thermostat was not reliable for accurate temperature readings.•The fridge was too big for the kitchen so the door separating the kitchen from laundry / storage room was removed. We were told by the rental office that they would order and install a bi-fold door to separate the rooms, but this promise went unfulfilled.•Several severely broken tiles and missing tile grout around fireplace. A few of the tiles could be simply picked up off of the floor.•A lack of dumpsters led to trash overflowing regularly. The abundance of trash did not stem from move ins / outs as management typically blames, but was rather simply day to day trash.•Common area light bulbs were not changed for months on end. Our hallway had three ceiling mounted light fixtures, each a different model. A wall mounted emergency light dangled from its cord for the duration of our residency. Common areas also had issues with trash and spilled food on the floor and stained walls and carpets. These are not things that tenants should have to put up with, especially with consideration to the price points of the community.•Bathrooms were exceptionally small with rusty and poorly functioning fixtures. The toilet would run constantly without taking off the tank lid and manually adjusting the moving parts within. Maintenance was unfortunately, though unsurprisingly of little help it this issue.•Windows were oddly small, poorly sealed, foggy, and one was cracked for the duration of our residency.•Security deposit was returned beyond 30 days after move out and without an itemized list of deductions. When I called the office to ask what deductions were taken out, the representative I spoke with was unable to confidently and specifically answer. So sketchy!When they were built in the 1980s, I am sure these units were fine. However, years of poor management have taken its toll on the property as a whole, with the exception of the area surrounding the clubhouse and model unit. This area was always the best maintained...
I have lived in these apartments for about a year now and plan to renew my lease. I have mixed feelings about them but the apartments themselves have good and bad qualities:Pros: The location is great, I can uber downtown for about $12 and get to work in 10 minutes. There are a lot of restaurants and bars on 5th avenue. The lake is lovely and the pool is fantastic. A lot of young professionals, I like that they play music and we are allowed to drink at the pool. I like they gym, its small but convenient and close if I dont want to make the drive to my gym. I do wish parking was more open, I have wanted to have coworkers or friends over and they never want to come and risk not having a spot, but I appreciate that the apartments want to limit who parks there. My apartment is lovely, I have the biggest floor plan and love my fireplace, appliances, and square footage. Also nice to have a balcony. MOST of the time maintenance is relatively responsive, a few examples below were exceptions. I do love that the apartment is pet friendly, though people dont pick up after their dogs as much as they should (I do not think this is the apartments fault, it is the responsibility of the residents)Cons: Most everything I have read about the management is pretty accurate. I have seen a new person in there every time Ive stopped in. When we first moved in they didnt give us our mailbox keys or the passcode to get in the building (which should both be things you get when you pick up your keys). Because we couldnt get into our mailbox for two weeks we got an electricity bill we never received and our power got shut off. Our door does not shut and I have complained multiple times and they said it goes through an outside contractor. I had pets that left and called on multiple occasions to fill out a form and get the pet rent dropped from my bill and ultimately had to write them a note and pay $50 a month for 2 months following after I had no pets. When my roommates tub had a crack in the bottom she called them almost every day for a week and no one knew who she was and she went 2 weeks without a usable shower. When my A/C broke it took them a week and a half to get to my apartment but it was the first heat wave of the season and it sounds like there were a lot of other apartments with the same complaint. I just got a bill dropped off charging me almost $80 for something and when I called they said they needed to look into it but it was most likely a mistake.Overall I would say the apartments and amenities are great but the management is frustrating to work with and extremely unorganized. If you think the pros outweigh the cons (which I do) then I would move in. If not, I would look elsewhere.
Runaway Bay has more negatives than positives and I do not recommend living here if you value cleanliness or your safety.First some positives: obviously the lake/quarry is gorgeous and fun. Pool is also very nice. It is close to Grandview, you could even walk or take the bus if you wanted. Most apartments have a balcony and some have a fireplace.Now the negatives. Everything is poorly managed, from the grounds to paperwork in the office. From where I parked at night, I saw 5 lightbulbs that were burned out and not replaced. The roads are filled with potholes. The hallways are disgusting. The front door of our building had the door hanging by its hinges for over a week. Maintenance will not fix things properly when they finally do show up. The apartment will be filthy when you move in. Every wall is painted in the cheapest white paint available, scuffing if you touch it. The bathroom and kitchen are clearly very old and have a lot of wear. Water may leak from the apartment upstairs and get all over your things. The office staff is clueless and wont help you with anything.Then, when you move out, they bill you for nonsense and it goes straight to a collection agency in less than 30 days. Youll get a threatening call from this collections agency and suspiciously theyll tell you it was sent to collections two days BEFORE you turned in the keys. It doesnt matter that the apartment was turned in in better condition than you got it.Runaway Bay preys on young 20-somethings who dont have the experience to choose a better place to live. If you choose to rent here, you are allowing them to continue to take advantage of people.
Ashley & Dorothy are the best. However the entire staff are being amazing during this virus. They are being understanding & working with residents that are financially effected by the shut down. Not to mention the sanitary measures they are taking, I’m constantly seeing our door knobs being sprayed.Looking forward to the beach being completed so I can enjoy some beach time with my 3 yr old god daughter, it’ll be a nice staycation for us :)
I was referred to Runaway Bay by some friends who have been residents for over a year. Ive had a welcoming & professional experience so far. The leasing managers are great, maintenance is responsive & community is beautiful. I’ve had maintenance work done by John and his manager Cameron and they are both professional, polite and do a wonderful job.
Lived here for 4 years, wouldn’t recommend it. The office has so much turnover with their staff. I can’t even keep track of all the different office people. The amenities are nice, but they don’t patrol the lake so it gets extremely crowded with non-residents. A lot of shady, sketchy people live here.
Ive lived here for about 5 months and my fiance and i love it. The location is great its about $7 to uber downtown. Ive had good experiences in the 2 small maintenance requests ive had. The only negatives that I can think of are the size of the gym because of the age of the average resident the gym gets pretty busy and you also have to pay a $50 gym fee when you move in but theres only 2 treadmills. The actual equipment is really nice theres just not enough for the amount of residents. The other negative is the carpet, for me its the one thing that separates these apartments from the luxury ones, ours was very worn on move in and shouldve been replaced. Other than that I love the neighborhood, the amenities like the dog park and kayak storage are awesome, I havent used the pool yet but it seems nice. As of right now we are planning to renew our lease.
Do not let this apartment complex fool you. Their new management is still the same management that are rude, and could care less about you once you are moved in. Their 48 hour maintenance commitment is completely false!! We are lucky if they come within 2 weeks of a simple maintenance request. When they show you a sample apartment they make it seem so nice but once you move in to your actual apartment it is the total opposite! When we moved in, we had mold all over our sinks, and our apartment was nothing like they said it would be. This place is so out dated and old, do not believe the new renovations they say they had, it is completely false!! This apartment complex is a complete nightmare!!!! Every month I have an issue with them, weather its them claiming they did not receive my rent (btw always ask them for a receipt so you can show them proof you paid), or them not fixing my maintenance request for weeks, or them telling you the wrong rent amount over the phone then changing it when you come in to pay. Do your self a favor and stay away from this apartment complex!!! They are the worst people I have dealt with, they are so rude and their corporate office never answers and if they do they do not solve your issue.Its called RUN AWAY bay for a reason!!!
I recently moved to Columbus for dental school and was looking for an affordable 2 bed 2 bath that was within driving distance to the med center! So far, I have had a wonderful experience. Very nice and approachable office staff, and maintenance crew. They are pretty quick at coming to fix any issues when a work order is submitted. Beautiful pool and workout center! Also, I can have my dog here, which is my favorite part :)
Plain and simple, do not live here. Yes, the area is great and its a short drive to pretty much anywhere thanks to it being extremely close to 670, but there are many other locations that are, one, closer to Grandview (or wherever youre looking to be near), two, cheaper, and three, are not run by an incompetent rental company.All problems that I had in the year I lived there stemmed from the over-arching company and the various managers (and their staffs) that ran the property. And even then, everything comes down to the lack of communication, or even the companys refusal to communicate, with its tenants.As soon as the lease was signed and the deposit was paid for, the office stopped returning phone calls and emails until I had to physically come to the office to get their attention.Shortly after having moved in (in mid-July), the AC unit broke and emergency maintenance never once responded to a phone call (actually, they never once, EVER, in the year I lived there, responded to a phone call. Ever.) and every maintenance request I put into the online system was closed and marked completed although the AC did not work. I literally had to sit in the main office for two hours until they figured out what to do to fix the unit. And even then, it was not finished until the following day.I was promised an updated unit (which I did have) but it was obvious that everything had been installed the day before because there was still sawdust everywhere that needed to be cleaned before anything could be moved in. Unfortunately, I was promised new carpet that I absolutely did not get. The old carpet I got was dingy and smelled like cigarette smoke.Yes, the pool area was nice, but it was poorly maintained.Someone had vomitted in the common area and didnt clean it up (like as an adult they should have) and the main office never once sent someone out. Someone just poured bleach on it as a remedy.The coded entry never worked once in the year I was there, regardless of the number of times I put in a maintenance request.But, the absolute worst thing was moving out. I was told I was going to have to come back and pay my last months utilities. Thats fine, I understand, and on 9/1 I went back to the property and paid the bill on its due date. The following week I get a phone call from a collection agency saying that Runaway Bay had put that bill into collections on 8/31, the day before it was actually due. Since then, I have called the property multiple times to ask them about how incompetent someone in their office can be so as to let something as damaging as this happen. IF I get an answer from someone at the actual company, Im usually put on hold or transferred to a voicemail. If I dont and my call is transferred to someone off-site (leasing office, I believe?), more messages are left and still no one calls me back. Luckily I was able to resolve the collections issue (having had a cleared check from my bank, showing that Runaway cashed it) and Ive given up ever getting some sort of response/explanation/apology from them for over-paying to live at a place that employs people that are so inept that it should be a crime.Plain and simple, dont live here. The perks are just not worth it.
Weve lived here for a few months now and the experience has been pretty positive.Po (Paola) went above and beyond to find us an apartment with the things we were looking for. She is quick to answer emails, even when she isnt in the office.They have done many updates to the complex since we moved in in April. New roofs, painting buildings, staining patios, ect. Maintenance is very quick to respond. Yes things break but theyre usually there within 2 days to fix it.They do catch you with small fees in different places but its nothing that isnt in a lease, so read it carefully. Valet Trash pick-up, maintenance, ect.There are a few negatives to the place. During the summer there tends to be a lot of trash left down by the lake. Also dog poop is never picked up. They added new poo stations but its still all over the ground.
I am a leasing agent from a property in Dublin, Ohio. I can say, receiving prompt customer service & rentals back is key to this business when approving prospects. As it is sad to see residents move on, your agent Jason W., was prompt & lovely to work with! Hoping to send more rentals your way one day! Thanks for the awesome service Jason!
Moved in at the beginning of May 2016 and have not been happy with management since our move in date. My boyfriend and I found our blinds to the back porch broken, the AC wasnt working, the washing machine had a weird smell and then we found mold and a funking smell under our kitchen sink all on move in day. I called the office day one and no one ever came. We both called and went to the office repeatedly for the past month and... Still have not had maintenance come to our apartment. People park in the regular parking that dont have visitor passes and never get towed. JUNE 2 2016: neighbors were shooting fireworks from 10 to 12 down at the water and even in the direction of our apartment. I dont mind the apartments in general BUT management sucks, people have walked to our back porch and decided to take a piss yeah really great and maintenance never comes. Oh and people dont pick up dog poop all the time either.
Runaway Bay has experienced a complete makeover during these past few years both on the interior, as well as, the exterior of the buildings. The workmanship has been of such high quality. Additionally, the landscaping, quarry waterfront, and dog park have recently been upgraded.There are numerous amenities available, including a beautiful pool, fitness center, a tennis court, basketball court, and a volleyball court.My decision to move here was predicted on its location and proximity to downtown, the airport, OSU, Grandview, and Upper Arlington and it’s peaceful, serene wooded surroundings. During these past few years, the amazing staff; Dorothy, Ashley, and Po and the major improvements have definitely cemented that choice. The management company has done an exemplary job of addressing safety and security issues and they have systematically made improvements from replacing all of the roofs to lighting, painting, and carpeting, etc. RBA has a real community vibe with neighbors walking their dogs to food trucks serving the area. It is indeed, a charming place to live.
If you want to enjoy the pool or quarry with multiple people please be aware they only allow you to have ONE friend or two per household. They have security check wrist bands and make people leave if they don’t have one on. New management has made this place less fun and had changed things for the worse. My friend lives at the quarry and they have two pools and you can invite as many friends as you want and actually enjoy your summer.
The only good thing about this apartment complex is the pool and the lake. We signed a sublease just for a month to try it out and I would not go back here unless there is a complete office, management, ownership, and culture change. We paid our rent up front, took care of all our utilities, and somehow the office leaves a note on our door that we owed $77. For what? I asked. First the staff told me it was for rent due. I said, check your records, we are paid up through the end of the month and we paid early! After checking her records, she discovered that we were right. Next she tried to tell me the $77 was for utilities that werent transferred in time. All utilities were transferred the Tuesday after we signed our sublease (on Saturday). It appears that they just throw a bunch of fees at you to see if they can bully you into paying. We are not paying their made-up charges.The outer door to our complex has been broken ever since we moved in, and I called several times and was told several different stories about the door - first it was on the list to get fixed next week. Next week came and went and I called again. The story then became ALL the doors in the whole complex are scheduled to be replaced. Again this was supposed to start in the next week. A month later, work has yet to start anywhere. The gates at the front entrance have never worked. The pool is a big party on Saturday, which is fine - but for Petes sake, empty the trash cans. On Sundays, the detritus from Saturday night is piled up all around the pool and stays there until Monday, apparently. It would be a simple thing to have a maintenance guy come in for a couple hours and empty trash on Sunday morning. The restroom doors at the pool have been locked and the keyfob wont even work to open them. The office staff apparently either doesnt know how to work the security system or they keep screwing it up because the door will work one time, the next time it wont work, then it will unlock from the outside but once youre in the crash bar wont work to get you back out (which is illegal by the way because it is a marked emergency exit).For us, this was just a vacation getaway for the summer so we are out of it the end of July. I feel sorry for all the people who are stuck in this hell hole for the remainder of their lease. The saddest part about it is this place could be a gem if it were just maintained. The pool and the lake are great draws in the summer, but sadly, lack of maintenance is so profound that it detracts from the overall experience.Get a clue, RB, and fix yourself first. It is not difficult. Stop trying to pass on false charges to people. Hire a dedicated property manager. Fire the maintenance guys that are not doing what they are supposed to be doing. Train the office staff so they can unlock doors. Take care of high-priority issues (broken doors, windows, air conditioners) immediately. Fix up the dock/lake access area. Clean up the dog poop. You have a pretty hefty pet fee, use it to hire a dog poop pickup company. I work in maintenance and I understand that all the calls are about problems, but you have got to be able to address them in a timely manner. Training the office staff to tell lies and make false claims is the fastest way to lose respectability.
This place is a joke. Rude staff that is constantly changing. Good luck trying to get maintenance done. The apartments are old and not that nice even with the new “renovations.” Be prepared to wait weeks to ever here back about the repairs you need done. The bay could be nice but it attracts all kinds of Columbus scum since they will never fix the gates up front. CONSTANT car break ins. When you move out they will not stick to their maintenance charges they gave you. They will charge you more then you expect, and then send it to collections without a notice. I was here a few years and seen it all and heard it all. All of these remarks I made are not just my sole experience, it’s also what I heard from all the others who have lived at the complex as well. It won’t take you long to realize what you got yourself into if you decide to live here.
I love how dog friendly the community is and how much fun the extra amenities are! The beach down by the Quarry is the next best thing for someone who cant afford to get away for the weekend in the summers! Also, the staff has always been super friendly and helped me out even in times of struggles and confusion. Great prices as well :)
If youre looking into potentially living in this place, youre best off believing every review listed here and looking somewhere else. This was by far the worst experience Ive ever had with pretty much any company, not just apartments. And its not because of the overpriced apartment, or the frat bros and parties that make the pool/gym/grounds disgusting. Its not because of the two times that we lost A/C during the hottest time of the year simply because someone accidentally disconnected the plug to the wrong apartment unit (thats a pretty good sign of how dumb they are and their incompetency, though). Its not just because of the rude and incompetent staff (mostly the property manager) or the utterly disgusting carpet. Its because they are the most incompetent human beings Ive ever met, dont care about their tenants, and lie out of their asses. To start, we had countless issues with parking the entire time we lived there. We paid for one spot under an awning, which occasionally others would park in even though WE paid for it – and the staff would straight up say they couldnt do anything about it. (Even though when we moved in, they told us to just call the tow company they pay to monitor the lot and theyll take care of it. The tow company and the staff each told us different stories on different instances about this.) So 50% of the time, there was NO spot for my bf to park in – there were not enough spots per unit, period. And while the tow company does frequently monitor the lot, they would NEVER remove the cars that were parked illegally in our section – the cars with no visitor passes or complex passes – yet one night, my bfs car was towed with BOTH passes. And you know what the manager said? She got an attitude with US and was rude beyond belief and basically told us to F off and that were SOL. Excuse me, but isnt their job to take care of their tenants? OR at least be nice when they deem themselves unable to help? I was and am still shocked all this time later. Secondary to this, they are health code violaters. When I shared pictures of this with them, and with the JRK management, NO response. No one cared. Literally breaking laws and they dont even care. And when we moved in, we took pictures of the disgusting carpet (that should have been replaced and that we were told would be replaced) AND paid to have it cleaned when we moved out (as we were instructed to do) yet they still charged us $75 of our security deposit when we moved out. They also never followed up with us or mailed us the move-out statements as the lease says they are legally obligated to do. I had to contact them more than a month later and got a sorry, I can email you a copy? And guess what, they will make up any arbitrary number they can to allege that they you dont deserve your deposit back. That is, they claimed the carpet cleaning (which we were told that if we paid for, we would be reimbursed, not charged TWICE), and two water bills that were not even the same amount of the real water bills we actually received. We had water bills from the same time they were claiming, with proof of our payment and to prove that the $s were different, and yet it didnt matter. We have proof of every little thing that happened here from conversation recordings, photos, bills, and more and yet their own parent company didnt care to respond to countless calls and emails, let alone the office. Its sad, because the location is great and the apartment itself was fine (save for poorly kept buildings with health code violations and people who let their DOGS swim in the public pool) ... but RUN FAR AWAY from this place. Its going under with its poorly run staff and parent company, anyway. Save yourself the headache and lost money.
I lived in these apartments for a year and just moved out. The only reason I lived here was for cheap rent which they have since increased 200+ dollars. From the start it was a disaster. The lady I signed a lease with never told me the door code needed to access my apartment. I moved in on a Sunday and couldnt get into my apartment. I had to call emergency maintenance and leave a message. About an hour later they called and gave me the door code so I could move in. That same door was eventually damaged and unable to close which was never repaired. A thiefs paradise at Runaway Bay. About a month after I moved in my dish washer broke. I reported that but was never fixed during the 12 months I lived there. Some of the people in the complex are nice but unfortunately I was next to a couple that had domestic violence incidents about once a month. When I ended up moving out they attempted to charge me for damages that I had included on the move in sheet. A couple weeks after I paid any owed balance I received a call from collections indicating I never paid and then demanded I send them proof that I had paid because they arent able to verify directly with Runaway Bay. This occurrence seems to be common as a number of past reviews also mention it. Overall a nightmare. Lived in Columbus for 10 years and I would prefer taking cheaper rent on campus over this dump. I highly suggest looking else where.
I love living here. The location and amenities have been fantastic. Everyone on staff has been super friendly and helpful. I’ve been especially impressed with the maintenance staff. My issue was address quickly and professionally. I really appreciate Ivey for being so responsive.
Ive been living here for 10 years, and there is no better place to live in Columbus. A resort style community 5 minutes drive from downtown. Swimming, boating, and fishing on the lake when the weather is warm, its like being on vacation at home. They also just completely tore down and built a brand new clubhouse with an incredible state of the art gym I use daily, and also a brand new pool with cabana, which trust me, is the place to be on any warm summer day.Im shocked when I read maitenance issues people have posted about, Ive never had any issues here, nothing has ever really broken in my apartment, except my refrigerator died on me like 5 years ago, then my garbage disposal broke a few years back. The fridge died, I went to the office and told them, like 3 hours later guys rolled a new fridge in my place, I didnt even lose any perishable food. My garbage disposal took 2 trips, but only because they came out same day and tried to fix it and told it me was dead, next morning they came back and put in a new one.Bottom line people, dont let bad reviews scare you off. I travel all over the country, and its the same way with hotel reviews, I never judge a place on other peoples remarks until I see it for myself. Take a visit to Runaway Bay and check out the property for yourself. I find it hard to believe anyone who sees the lake views here wont be impressed with the property.
I had some relatively complicated questions about my lease. Lauren Gerber, Jason Whiel and Taylor Mouton in the leasing office were so helpful. They took time to answer my many questions and were knowledgeable and thorough. I would recommend this apartment complex.
Similar experience as others. 1. I had my car broken into and lost about $700 worth of radio equipment in addition to the loss of the trunk and door lock. Apparently this happened to others on the same night and is a common occurrence 2. My unit was nowhere near as nice as the model that had been shown to me. It had old appliances, stained carpet (with plenty of paint on it), and damaged floors. 3. My upstairs neighbors flooded my apartment. Runaway Bays fix? Wet-vac followed by placing a fan on top the maybe 60 sq. foot area that was soaked. You cant dry carpet and padding with a fan on top! So, I pulled the carpet up myself and took the padding out and dried it so I didnt have to live in mold for the few months before I could escape this place. Worst part about the flood: roaches apparently love flooded wooden cabinets, so when I moved out I didnt get any deposit back because it was used to pay for exterminators that wouldnt have been necessary if Runaway Bay had just cleaned up after my neighbors flood properly. 4. I only got one guest parking pass (I regularly had to make my friends carpool over). I think the parking permits are to discourage the public from coming to the quarry, but that doesnt really stop anyone.
I actually did enjoy living here because of all of the amenities. I didnt have any issues with crime or anything like that. Occasionally a noisy neighbor but not a huge deal. I did expect there to be more young adults versus college students, but again, not a huge deal. The 1 star is because the office staff is ridiculous. I think this past summer (2014) they had a regime change. The staff before wasnt great, but acceptable. The staff now consists of a bunch of . Absolutely no customer service skills, or really any skills to speak of. I moved out in the middle of the change in management and it was a nightmare. I would highly recommend taking your money and time elsewhere. Id love to share all of the details but I know if I type much more its just going to make me angry all over again. I didnt have much luck with the BBB either because I couldnt find Runaway Bay listed. Im giving up and Im done fighting for my security deposit.
NEVER move here! Tons of hidden fees, and the apartments are disgusting. My carpets were old, torn and saturated in pet urine which I did not know until I had them tested. They refused to replace them. There are bugs everywhere despite the $5 per month pest control fee that EVERY tenant here has to pay. They dont get to maintenance requests for 2 or 3 weeks at a time and not without you calling or emailing again and again. This is definitely the most disgusting place I have lived since Ive been in Columbus (12 years). I cannot wait to move out, its like serving a prison sentence here. Save yourself the hassle and go literally any where but here.
I just want to say the maintenance guys Ivey & Franklin are excellent! Every time My girlfriend ZOI & I have needed anything done around the apartment, these two guys have immediately helped us and have kept the apartment up-to-date. Thank you so much!
Back in November, I submitted a work order about having cockroaches. The old management company didnt respond. When the place was taken over by new management in December, they responded to the request and took the appropriate steps to remediate the issue. However at this point, the problem had gotten BAD. I had to move everything out of my kitchen and pull all my furniture away from the walls for about two months. The new management company got pest control to come but they made the assumption that I was the one who brought the roaches in and told me that it wasnt that bad when they didnt even look. The conditions were not livable. There was roach poop every where and roaches seen in all rooms. I ended up buying out my lease because I didnt want to deal with arguing with them about the problem. The unit was super run down and not worth was I was paying for it. Im definitely glad I got out of there. Would not recommend, there are way better options in Grandview.
My fiancé lived here for 3 years while in medical residency. I wouldnt wish this place on my worst enemy. Every month he would get told he didnt pay a utility fee from the previous month when he had the cashed check to prove it. The door to the main apartment entrance was broken for months before getting fixed. He called 3 times before anyone came to fix his leaking bathroom faucet. Perhaps the worst part was that once he moved out, they evicted him when he no longer lived there. We had to hire a lawyer to get the eviction reversed so it wouldnt affect his credit!! Apparently he had a court date that he was never notified about?! This was an absolute nightmare. I cant even express the stress this place caused. This company is unethical, fraudulent, and honestly should be sued and shut down. DO NOT rent from this place!!!! The rating reflects the truth!
Amazing place to live! Great amenities....pool is always a good time and well kept on a summer weekend, above average gym facility for an apartment complex, and the lake is great for kayaking! Their office staff is extremely helpful and accommodating. Liz (office staff) in particular has been super helpful throughout my stay at Runaway Bay! Overall a fairly priced place to live in Grandview and I would highly recommend checking out their facilities if you are looking!
Absolutely worst customer service Ive ever encountered. Everytime I try to pay my rent they always try to add on additional fees that mysticaly appear from the corporate office! And every month I have to argue with property management to prove that I should not have any additional fees. They love to get attitude until I show them my paper trail that Ive learned to keep over the months. To top it all off, NO ONE knows that Im there every month because they hire an entirely new staff EVERY 1 to 2 months. Hence, the reason that most of property managemnent is not well versed on need-to-knows of the lease or how to explain them. Also, when I accidently used the wrong check to pay my rent I got a notice on my door the next day informing me of the late fee I incurred on my first and only offense. On the other hand, when my neighbor pays his rent half way through the month they dont charge him. How is this fair???
I have lived at Runaway Bay for a little over a year now and have had frustrations with both management companies that have been at this complex since I moved in. Borror recently took over for JRK, so this review will focus specifically on Borror and the most recent frustrations.After contacting the office via phone and email upwards of 8 times over the course of the last month, I have yet to receive end-of-lease/lease-renewal information from Borror. Before making the decision on whether to stay at Runaway Bay for another year, Id like to review the renewal packet and gauge if the rent increase is worth it. Dorothy, Brian, andthe property manager have each promised that I would receive this information by this Friday at the very latest (now over two weeks ago), by the end of the day. Period. (now almost a week ago), for sure by the end of the weekend (last weekend). Now that I am well past the 60-day move-out notice period, it seems that the office has intentionally delayed getting me this information in order to swindle me into another lease.This experience has left a very bad taste in my mouth. It will take a lot of convincing on Borrors part to retain me as a resident. All communications with the office have been well documented. I would recommend to all readers that you document all communications with Borror in writing in the case that legal action is required.Additional complaints only iterate those of the other reviewers:- Guest parking is a disaster. Dont expect to find a place for your friends/family to park after ~7:00 pm.- Facilities are run down. I have two leaks in my utility closet -- one from the ceiling when it rains (photo) and one from the air conditioner which is likely clogged with scale/particulate. While maintenance has been very responsive in helping me deal with these issues on the short-term, no long-term solutions have been found.- The quarry sounds like it would be cute, but if you take a stroll down to the docks, you wont want to come back. There are loads of garbage and the area is not well maintained.When Borror first took over management, they seemed to be very on top of everything, willing to make improvements, and responsive to residents. Now, it seems that the management is in over their heads (grossly understaffed) and are just not able to keep up with the needs of the property and the residents. I would not recommend signing a lease here.
Lived there a year. Worst year of my life. The apartment was not ready the day I moved in from an 8 hour drive from out of state. The walls had holes and dirt all over them. The appliances were from the 70s. The toilet overflowed the first time flushing. There was mold in the shower. The carpet by the front door had a 4x4 square missing with exposed tacks. The carpets smelled of dog and clearly had not been vacuumed or cleaned. There was dirt all over the apartment. They told us they would clean it and repaint if we gave them some time (which is really inexcusable as this should had been done before move in). All they did was paint in the fours hrs we spent in a new town not knowing anywhere to go and having a car full of my belongings. The maintenance never fixed things properly or in a timely manner until I started documenting my requests with email (probably bc under ohio law they had 30 days to fix it properly and timely else I could seek legal action). The staff changed twice while I was there. Each time they were incompetent and did not handle any complaints or questions without attitude. I was not the only one who felt this way at 12 other students from my class also lived there and moved out asap. They charge a ridiculous high pet rent but did not maintain the premises or dog park. The parking lot was stalked by tow trucks who towed any car without a parking pass or guest pass (of which you were only allowed two). The gates of the gated community were never closed. I even ran into a homeless man going through the dumpster one day. This is the worst apartment complex I have ever lived at. They sent me to collections without even contacting me first even though I reached out several times via email and phone to ensure I had no balance due (as they like to nickel and dime for random charges such as the $10 global fee) I highly suggest you runaway from runaway bay unless you want a constant headache.
The management company is horrible. They misbilled me additional fees. I went into the office and they claimed to resolve the issue. 2 months later, I started getting calls from a collection company about the balance. The property manager refused to be any assistance and it took months to resolve. Youve been warned.
I am so happy and proud to say that I love in these apartments. The staff is fantastic from the grounds crew to the front office. They are always fast and to the point. Easy to say they get things done. The office manager Kylene is vert professional and great at what she does. I think if all of your communities had a professional person as your properly manager places would be more successful. Thank you runaway by for making my living experience fun,comfortable and homey feeling .Signed.Very happy customer
I had a bad experience with another complex and the staff at Runaway Bay helped me to find the prefect apartment at the right price. I was fortunate to have Austin and Nicole help me out in the process of signing a lease. They were wonderful and were always on top of everything. I got approved and signed the lease in one day. They were amazing! This place is great! I would defenitely recommend it to a friend!
Management lost my rent check twice within the first 14 months of living there. Both times they sent me over $100 of late fees, for their mistake. This last time we went in explaining that they had our check, and once THEY found it in one of their boxes, management said to us this isnt the first issue youve had, and it better be the last. The office verbally threatened us for a mistake that THEY MADE They are extremely unorganized and insanely unprofessional. Not to mention maintenance takes weeks to come for, what they describe, an emergency/high priority issue. I absolutely love the area and location, but the management staff alone has forced me to want to leave.
This place was suitable enough living wise besides dealing with the operations of the management. Tenants should feel like they are taken care of, instead it is extremely difficult to get anything done here.My package that was time sensitive sat in their main office without anyone contacting me for over a week. It was nearly impossible to get a rely via email for anything. I had to physically walk in during my work day to get paperwork signed so that I could move into another place because no one would answer my emails. They never sent any notifications of payments due when I moved out via email or through the mail of my new address and just passed it to a collections agency. They charged me additional fees even though I gave three months notice and had my stuff out over a month in advance. The hassle and frustration was not worth it for me.I will say their maintenance was always very friendly and extremely responsive!
UPDATE: After moving out, I was informed that ALL last month water bills are sent to collections NO MATTER WHAT. The bill was paid with our deposit and they still charged me a second time! Then I started getting harassed by the collections company for A PAID BILL. Now, it is affecting my credit and I am being charged A THIRD TIME! DO NOT MOVE HERE!!!My car and my boyfriends were both broken into. They have a less than caring attitude about it. The maintenance never fixes anything, they just jerry-rig it so it doesnt fall down. The glass from my boyfriends car window is still in the parking lot even though the maintenance was supposed to have cleaned it up 5 weeks ago. And I have never received a key fob from the office and my lease is almost up.
I have experienced living at runaway bay with the previous property managers/company and the current staff/Borror. The new team is very accommodating and timely. I appreciate that they follow through with maintenance. I have already seen changes around the property in the few months they have been here.
Location is great but the customer service and leasing office is more than hurrendous. I love my apartment but the property management company and those working in the office are not attentative to the needs of the residents and are rude. Emails and phone calls are never returned. Maintenance is just as unresponsive. Do not move here if you expect ANY level of customer service from the management team.
Maintenance was bad and takes forever. Tack on extra charges once you decide to move out. When my roommate called to ask about it, the staff started ignoring his calls and ended up getting sent to a collections agency. Very classy place. Be cautious.
I too wish I could give this place zero stars. This is the worst living experience that I have ever had. As soon as it starting getting warm out we found out that our AC was broken. We called three times to put in a maintenance request and no one ever cam out. We even left messages asking for them to call back just to confirm that they were receiving our messages and still nothing.( You had to go through this process for every maintenance request that was put it even when you did speak with someone nothing would happen) When we finally went in to the office they tried to tell us that they had never spoken to us and that they never had any record of such a request. This was when it was starting to get to 90 everyday and nothing had yet to be done. When they finally did have someone fix it 2 weeks later, another air conditioner broke so it was making a sound like some one had thrown gravel into the ac unit outside, which was loud enough to keep us up at night. Once again this took multiple phone calls and an office visit to get anything done. We have since moved out and it was the best decision we have ever made.I had a problem with my last electric bill and needed to call the complex, to get something straightened out. And the icing on the cake with this place was that their phone had been disconnected so there was no way to speak with anyone.I would pay money to not deal with these people. They are horrendous.
Overpriced apartments. Noise levels can be beyond ridiculous at times. On top of that, watch where you step, because dog poop is everywhere. Another interesting tidbit: We were constantly given little review sheets to turn back in to management, which resulted in them flooding the net with phoney reviews about how great the apartment is (which it isnt), that have now mostly been scrubbed from the actual legit reviews.I didnt have a problem with management (which seems to be a big deal for most), but I DID have a huge problem after moving out. We left that place spotless, but somehow we owed money after moving out. To add insult to injury, literally 5 days after receiving a bill, we were thrown into COLLECTIONS. Wow, thanks guys!TLDR: Avoid this place like the plague. It might be liveable, but you can do much better. Theyll screw you in the end. Theyll either jack up your rent when you go to renew, or theyll hammer you with fees when you move out.
I lived in these apartments for one year. It was the worst place Ive ever lived. Things were broken from the get go, and they were hard to get to fix them. However, the toughest story is when the A/C broke in the summer.I was VERY sick. In and out of the hospital, constant fevers, and it took 5 weeks to recover. A month before that, the A/C had broken. I hand delivered them a doctors note. I spent over a week staying a friends house because temperatures in the apartment were reaching 90+. Every day we called or walked to the office, only to be told First thing tomorrow and Its on the top of their list. In early October, the Maintenance supervisor told us hed never seen our work order.After it was finally fixed(in late October), I received no apology - no reconciliation for the terrible situation that Id been through.We quickly filed our intent to vacate at the end of our lease, and left when it was up.Last week, I got a call from a collection agency stating we owed them money(I assume for issues after we moved out), while none of us ever received communication regarding any balance from Runaway Bay prior to this.I HIGHLY recommend avoiding this place - there is a reason they are so much cheaper than surrounding apartments.
I would say the maintenance definitely improved by the time we left. For example, we had 2 maintenance requests near the end of our lease, and they were both fixed by the next day. The key to getting stuff fixed is you MUST physically go into the office, and it helps if you are nice and friendly. I would also say, however, that the office remained disorganized until the end. For example, someone came to our apartment on the 25th to see if we had moved out when they themselves had sent us a notice saying our lease ended on the 31st. Additionally, someone called us to ask if we could turn in our keys when we had turned them in days before. I think the thing you have to realize is that this is pretty much the cheapest apartment complex in Grandview, so you get what you pay for.
I love living at Runaway Bay. We just received our renewal and will be re-signing. I have lived in 3 other apartment complexs in Columbus and Runaway Bay is by far the best one. Any maintenance issue we have, all minor - toilet handle breaking, was fixed next day. Liz was more than helpful on our move in and is always available ! The other leasing office workers are great too ! The location is perfect - $10 uber downtown, $5 uber to anywhere in Grandview. Yes, the building is older but the complex is clean, the units are renovated, and for the price - you cant beat it.
Please never live here. It took 6 months to fix my dryer. They tried to charge me for utilities prior to my move in date because the bill ended at midnight on my move in date. After halfway through the lease they told me I owed an extra $10 a month for a fee in my lease that was never explained to me and was treated as part of rent, not as a utility fee like everything else (and trust me, there are a lot of everything else fees). I would get notifications of a balance on my account and would ask why and they wouldnt know, turns out it was this fee. The final straw came after moving out. A month later I get harassed by collections saying I owed $500. It took me two weeks after harassing the people in the office to get a straight answer about this money I owed. Eventually all they tell me is that I was sent to collection in error. Sorry, but thats just not a simple error, that could negatively impact me long term. I also never got anything more than a simple we are sorry, this was a pain for us too. In the end they resolved that they instead owed me $25 from my security deposit (took $25 out for fees Ive already paid). Still never received it from them. They were such a pain to contact that I let the money go just to never have to deal with them again.When 9 months after moving, you still have hatred towards the place, you know it was bad. Its like they want to run a business on just scamming people.
Runaway Bay was great when we moved in over a year ago. It seems recently that no one cares. We switched apartments over the summer, and are still waiting on screens for our windows. Its been over 3 months. Last Thursday my friends car was broken into. This morning when I left, there was a note on the door where my neighbors bike from upstairs was stolen. My apartment building locks havent worked since we moved in, so it seems like an open invitation for anyone to come inside. Runaway Bay was fantastic all of last year, had I known the problems we would have had after switching apartments, I would have looked elsewhere.
Worse placed I lived in so far. Requested a place with a fireplace, didnt get it. Got towed by our leasing office because the pass fell off the rearview mirror, and on top of all of it getting a bill from collections for Damages. Im sorry but $200+ for one carpet stain in one room is outrageous. The security deposit should have covered that. No way a stain costs $400. Strongly urge to avoid this place.The towing company that they have a contract with actually told them that they are towing enough people. Found that out while a friends car was getting eye balled by the towing company. Good thing I was able to grab the guest pass in enough time
I moved in recently and I am already impressed with the communication and friendliness of the staff! You cant beat the great amenities here. My roommate and I love spending time at the beach and the swimming pool. Great place to live!
The dog park is not well-kept and needs some attention. Lots of trash, weeds, not ideal to actually take a dog to play. I have seen some complexes install a self dog washing station next to their dog park with a large tub, hose, etc. for easy rinse off and it is something that this complex should consider in investing in. This complex is very pet friendly but they needs to work on the amenities that they advertise to their residents.
I have lived here for a total of 3 years now and have always enjoyed the area and the community. Located just minutes from grandview and Upper Arlington and just a short drive from campus and downtown. The complex is equipped with a brand new gym, pool, and office area. Pet friendly with nearly everyone having pets and a dog park located in the middle of the apartment complex. Also has a private lake which is one of a kind for such a central location that is always a popular destination for residents. Office staff is very friendly and always willing to assistant in any problems you may have. AJ was exceptionally accommodating always greeting us with a smile and taking care of any questions or concerns we had. Overall have really enjoyed my experience at runaway bay and plan on staying several more years! Thanks AJ!
Maybe Im just lucky but Ive had a wonderful experience at RB from Sept. 2011 to June 2013. I never had an experience with crime or theft. I never had a bad experience with maintenance and found them to be prompt, friendly, and thorough (never had more than minor maintenance needs.) The clubhouse, gym and pool are great. I also found Ashley and Adrienne in the main office to be friendly and responsive. Again, maybe Im just lucky. Adrienne in the main office also lives in my building so maybe that has something to do with it. Still, Id stay at RB for a long time if I could afford it. The location is great (Grandview) too.
Never received our money for referring a friend to live there. We also had a gas leak and it took them two weeks to have someone come out and look at it. Do not sign with them. There are plenty of complexes worth your money nearby (ex. The Quarry apartments across the street).
I have lived here for over a year and have experienced the old management as well as the new. I would agree that JRK (old management) understaffed the facility resulting in slow maintenance and overall care of the complex. But, the new management seems to be steps in front of JRK and is taking pride in turning the place around. For the price and location you cant beat this facility. The amenities are great (gym, tanning bed, pool, lake, dog park), however the buildings themselves are old and you do see that reflected in heating/air conditioning cost. I would still recommend this facility to anyone and as long as the price doesnt jump up (The Quarry across the street) I definitely will stay residing here.
DO NOT LIVE HERE. DO NOT LIVE HERE. DO NOT LIVE HERE. I would leave zero stars if possible. Laundry list of problems that maintenance cannot seem to handle (leaking dishwasher, no heat or AC, running toilet, etc.). Most recently, my roommates truck was broken into overnight and had all the tools stolen from it. The best Runaway could offer was Im sorry and a partial garage credit. They advertise online as having onsite security. The onsite security is there for 3 hours at night, with only 1 person. Runaway Bay will nickel and dime you at every possibility given, but when you have a problem, they give you a generic back office answer that the problem is in someones hands above them and they cannot help you any further. Do what the name suggests, and just Runaway from here.
Wanted to let you know that we have been without air conditioning for over 2 weeks now. We just got new management a few months ago and I thought they would be better, but I was so wrong! Its early in the season but our apartment is over 90 degrees, there is no cross draft so it is stagnant air, no breeze. Runaway Bay management states that its going to be another week before they even start working on it. I have reached out to management and they dont care. The problem is that there are plenty of other people without air conditioning too, but I do not see management working on air conditioners outside of the M-F 9a-5p time frame. You would think in a maintenance emergency that they would hire more independent contractors to remedy the problem quicker and would work around the clock to ensure their tenants are comfortable and are able to take advantage of the amenities they are p a y i n g f o r ! ! ! ! ! I will be fighting this all week and trying to get a rent concession. But if youre looking to live here, do yourself a favor and find a landlord that C A R E S...
DO NOT MOVE HERE!! THIS IS THE ABSOLUTE WORST MANAGEMENT AND LEASING OFFICE I HAVE EVER DEALT WITH! Every single thing everyone else has written on here is 100% correct about how awful this place is! They charge hidden fees which are illegal and if you dont pay them they threaten you with eviction. The extremely unprofessional people in the leasing office are a joke! They should never have a job period let alone one dealing with the public. We will be suing them, we have obtained a lawyer, and from seeing the other complaints on here, I am going to try to get a group together to go after them. These people are scum and need to be put out of business! They have no idea who they are dealing with...it will be in the news when it all goes down just based on who they have wronged! If anyone else who has written on here wants to get in on the law suit about to be filed, feel free to contact me.
I’ve been a resident of Runaway Bay for 2 years and had a great experience. Very dog friendly, great amenities (basketball court, tennis court, beach) and close to downtown Columbus.
The property amenities and being pet friendly are about the only things this place has going for them. The management changes monthly and no one ever has any clue as to whats going on. Cross your fingers you dont have to place a work order or get mold in your home because it will be months before anyone even blinks an eye at your requests. Yes, mold. Had a leak from another apartment into my unit and have been working with them to get the moldy carpet and baseboards removed since August. Apparently the staff thinks painting over it does the trick. If you are self-sufficient and dont really need much to get by, this place might work for you. If your not one of those people, I am warning you now that you have a lot of headaches in your future.
Each year the rent increases the only improvements done are so they can increase the rent for potential renters. Tow trucks troll the apartment. Gates do not work, staff is very unwilling to help once you have signed the lease thats it. Be careful of hidden fees like the global fee extra 10. Also when you move they are notorious for nickel and diming you when you leave so you can pay for them to update it for the next person. Pool is like a frat party. Docks are broken and have injured previous tenants. You will notice improving the HAZERDOUS DOCK is not on the renovated list because YOUR safety does not concern them. GATES ARE BROKEN lots of CAR THEFT. APARTMENTS ON FIRST FLOOR HAVE BEEN BROKEN INTO 3 people that I know of. Office will deny this as it is not good advertising. the good? location that is all. I sold my car and went to get a new sticker for my car so that it would not be towed. MANAGMENT told me that is would be $50 to replace a sticker that was on my old car and that I should have thought of that when I sold my car! A sticker on the back of my window was suppose to be pealed off after three years and turned into the office. I should have been thinking of them when I sold my car! The unwillingness to help is the worst part of the staff they are young do not care about your concerns
Terrible apartments, deceitful staff, avoid.My highlights of living here for 11 months:- car was broken in to- No AC for 9 months- water damage- rats all over the property- gated community that doesnt use the gates- million dollar renovations that we cant use- rude incompetent staff (have seen them in person refuse to answer the phones, sick of people calling.- dog crap everywhere- spray painted the parking lot black to make it look like they fix potholes- pot holes everywhere=- minimal snow plowing in winter- security doors that dont work- broken lights over the entire complex- dog park that small dogs cant use- terrible parking, they tow every AM at 5 am- quarry lake with glass everywhere, unsafe for kids and pets- maintenance is contracted out, since being here they have had several different contracts.- when they did come to fix my apartment they tracked dirt and mud everywhereavoid this place.
Awful management. Office wouldnt come fix ac. Multiple units out.
I agreed to renew my lease with Runaway Bay in order to avoid a LEASE BREAK FEE. Signed a new lease and they SENT ME INTO COLLECTIONS FOR MY LEASE BREAK FEE!! I STILL LIVE HERE! I signed a new lease BECAUSE I was promised it would avoid a lease break. Now the office keeps lying and saying this is taken care of, and its not, and ITS EFFECTED MY CREDIT.The staff will not even try to help you. They have lied to me multiple times and told me this is taken care of. Its the entire reason that I agreed to stay with Runaway Bay and not move away.Office will not help. They pretend they have done something and you request proof and then crickets....So horrendously ridiculous. DO NOT MOVE HERE!!!!
Management lost our rent check the first month we moved in here! They accused me of lying and said I never turned it in ...but then came up with an excuse that the checks stick to each other. We were charged over $150 in late fees..the fees were waived but I was given a stern lecture that THIS IS THE ONLY TIME WE WILL WAIVE THE FEES FOR YOU! So if they misplace my check again, were SOL. Not to mention, on our move in day, our apartment was not even move in ready! There was a stove in the living room, garbage everywhere, pee all over the toilet seat. They said they would send professional cleaners, but we had people here to help us move in and the cleaners were taking hours to show up. Management gave us another apartment but we lost our garage and the rent went up $10! Overall I think the management is shady and they do not have their interest in the residents that live here. I am also sick of seeing the signs posted on the main door of every building saying dont leave the door open....well no one would leave it open if it didnt smell absolutely disgusting. We will probably not be renewing our lease after one year.
Wish zero stars was an option. When my dishwasher broke it took over 6 months and 20 plus service requests for it to finally get fixed. If you move in and something breaks, you better hope you know how to fix it yourself, because they wont show up in a timely manor if at all.Also dont recommend this place to a friend because they will NEVER give you the referral money they promise!
ZERO STARS needs to be an option!!!The 4 star Jessica T. review posted on YELP is a FAKE.(bought out of our lease after 3 months, thats how horrible this place is, a month after our lease was up they charged us $600 for a new carpet that we were not responsible for staining)STAFF WILL BECOME UNAVAILABLE TO ADDRESS ANY OF YOUR ISSUES AS SOON AS YOU SIGN LEASE, STAFF WILL FLAT OUT AVOID YOU, FAKEST PEOPLE I HAVE EVER MET!!Below is a list of examples of how INCOMPETENT the LYING and SCAMMING Runaway Bay staff is. DO NOT MOVE THERE. The quarry isnt worth it. You will regret it.-CHARGED $600......Ill repeat that $600!!!!! for new carpet a month after moving out for a pet urine stain that was already on the dirty carpet when we moved in-HOT WATER STOPPED WORKING 2 months in, maintenance claimed to have fixed it but the water continued to be cold/luke warm at best sometimes-BROKEN SCREEN on window, called the office 3 times asking them to fix it and they always said they were waiting on a new screen to arrive-MAILBOX LOCK WAS BROKEN so our mailbox was always wide open for the world to see and people to steal mail, asked to have it fixed multiple times and nothing ever happened-TOILET WAS BROKEN the 1st day we moved in, same TOILET BROKE AGAIN when we were moving out-leasing agent guaranteed free WI-FI was included in rent when showing us the apt model, FLAT OUT LIE and when we confronted management they said Oh that leasing agent doesnt work here anymore so we cant speak for her-staff left paper sign on our door around 9-10am that we had until 5pm to pay an outstanding charge or we would be charged a $100 late fee, not only is this a 7-8 HOUR NOTICE but my roommate and I both work 8am-5pm, luckily I came home for lunch that day, turned out that we didnt even owe any outstanding charge, the staff CALCULATED OUR PRO-RATED RENT WRONG from when we moved in-STAFF GUARANTEED us parking spots in front of our apt building, NEVER HAPPENED, most nights if you get home after 6pm all spots even remotely close to our building were takenIn addition to all of the ridiculous issues we encountered at Runaway Bay listed above, the staff is extremely UNPROFESSIONAL and never available. They do not reply to emails or voicemails. If you come into the office they will make you wait FOREVER because they want you to give up and leave.The actual apartments look nothing like the model. They are OLD and DIRTY and in very poor condition. The walls are so thin you can hear it clearly every time someone FLUSHES THE TOILET or uses a microwave in neighboring apartments.We paid $1000 a month for a 2 bedroom, 2 bathroom. You can find a way nicer place with much more competent staff for probably even cheaper. RUN AWAY FROM RUNAWAY BAY!!
I can describe these apartments in 4 words: worst place to live. I have been here for 5 months and I have been lied to about new appliances and a fireplace (these were promised at our showing, at which they refused to show us our actual room and instead showed a completely finished apartment with great appliances), had my shower COLLAPSE on itself (tile and all-message me for pictures if you want them),and have waited 2 months for a work order to be completed on necessary repairs. The only benefit to this place is the ability to have pets and the lake. However, I would move in an instant if they didnt charge us 2 months rent to cancel our lease (which, in their defense, is fair). I have lived in many places across the country, but this is by far the worst of them all. They may try to remove this post, but everything I say is completely true. I would not wish this place on my worst enemy. Dont make the same mistake my roommate and I did!
The fact that management feels the need to respond to every negative review is telling.Borror is in WAY over their heads here.We only stayed for a year and I could write a book about how terrible this place is.Do you like your car not impounded/ broken into?Do you value quality of life?Just live anywhere else.
You get what you pay for is what someone told me when I moved in and Ive never heard anything more accurate. Upon move out, I was instructed by the front office to just leave the keys in the unit and call to let the office know then they will take care of it. They were calling me by EOB wondering if we have moved out or not, when I had already left a voicemail that morning with the status of our unit.
Have lived here for 2 years and love it here! Close to the short north and campus so theres a lot to do. Got their own lake too for swimming and relaxing. Also, the whole staff is very helpful all of the time. All of the office Runaway Babes especially AJ, are very sweet and helpful!
Lived there for slightly over 2 years. Had good luck with noise (never really heard neighbors) HOWEVER, the main office had terrible costumer service and communication. They rarely answered the phone and IF they did, they were pretty incompetent. Our AC went out a couple times (when it was in the high 80s) and I had to call numerous times to ask for updates over the course of a couple days. When I would speak with someone, I would have to restate my entire issue/story. Dont bother leaving a voicemail, it wont get returned. Also, the emergency maintenance number rarely gets answered and is extremely frustrating.If you luck out and never have to ask a question or need anything from the main office, youre good to go. Otherwise, save your sanity and dont live here.
Set your expectations low, and you’ll still be disappointed. This place is an abortion. They office staff is second to none in incompetence and pure laziness in their jobs. They have no desire to actually discuss issues or concerns, they just placate and pass the blame. They only thing they actually but any effort into as you can tell be there response to this review.If you are looking for a place that will just take your money and doesn’t care about things like security, trash, or maintenance and have an excuse for everything; then this is the place for you. I know living is in a place where trash just piles up around the dumpsters and no one cares isn’t for everybody, but you can’t beat the stench on a hot day…or any day really. Speaking of hot days, you’ll be excited to know your AC will go and no one will care. It will take days to get it fixed because everybody’s is out, so the 48 hour Maintenance Commitment is a complete lie. Don’t blame maintenance, maintenance is only allowed to fix things enough to get by a little while longer until it breaks again, just you’ll get to see them frequently. And if you love shady practices, look no further than the faux security key pads. The front door of some of buildings have doors with security key pads, but don’t worry if you forget your code; most the key pad don’t work anyway, so they’re never locked. My building didn’t have door handle on the front for almost 6 months. If you do get that rare building that does have a working security key pad on the front door, that back door of the buildings are unlocked and anyone can enter…seriously, anyone can enter the buildings. And speaking of poor security, you’ll love the poor lighting. Good luck not getting mugged or worse. On a side note, don’t walk in the grass…ever. It’s a total mine field of dog excrement…all the time (Seriously, it’s nasty). So if you’re looking for the worst that that Grandview area has to offer, this is place for you. The only remote positive is its location, and honestly thats not saying much, because you can do better on that point too. So please, do yourself a favor and run away from here as fast as you can. The only thing you will regret is signing a lease here.
My girlfriend and I have nothing positive to say about the current management company of Runaway Bay. There was a time when we were told by Borror that we were going to be evicted for not paying. This was based on an accounting error on their end. Things were straightened out and taken care of, but the thought of being evicted and not knowing exactly why was overwhelming.Having since moved out of Runaway bay, we got notification from a creditor saying we owe Borror money. The creditor told us that we owe money that we already paid and wanted our new address. They said that Runaway Bay reached out to us and that the creditor themselves reached out to us for two months via phone and mail. We got no notification via mail or voicemail. When we talked to Borror about being evicted we discussed any other money that needed to be paid relating to our account. Now they’ve come back with claims that we owe them money.We still have to deal with them and we haven’t lived there for 9 months. Stories like this are too common when it comes to dealing with Borror. Please reconsider living here if you’re thinking about it.
DO NOT LIVE HERE!!!REPEAT! DONTIT looks good on paper but the place is managed terrible, we never got our reference money for unfortunately referring a friend to live here, and they lost our security deposit check when moving in and tried to charge us when moving out. I know the location is good but if you want to live close, spend more money and move to the quarry, the cost will be worth the hassle of living here. I hate doing bad reviews as well and never want to waste my time on them but I feel obligated to let ppl know the shady practices here. Also if you call with a complant they will not call back even after asking.. while writing this I talked to the head person and she said she would call back and that was 6 hours ago..
One of the most unprofessional companies Ive ever worked with. Amber the manager hung up on me as I asked for the corporate offices phone number or email. As a business owner, the lack of professionalism is appalling here.
Living here is miserable - lived here for more than 3 years after college, after moving out, the lost my final bill of $86. I re-paid a few months later when I realized the issue, but they have given my account to debt collectors. Four years later I am still trying to get this off my record. Terrible ownership and mismanaged property.
Im going to be very politically correct in saying do your research prior to moving in this location. My experience was short lived as I found someone to sublease my apartment after 7 months so I could move elsewhere. They have a very high employee turnover rate so be cautious of what they do and do not tell you as well as ever receiving a return phone call. If you do decide to move into this apartment complex, best of luck!!
Work orders were always a huge struggle.Eg: The tub had significant cracking, causing leaking into the apartment below. We had to go to a lawyer to put our rent into escrow before they would actually fix it (in total, took 40 days from the time it was first reported).Also, after moving out, they sent our remaining bill to collections rather than just sending us the bill to our new place.
Although many reviews you read do a lot of criticizing, I want to take a different approach so it will hopefully allow someone to make a more informed decision.This complex is not the nicest nor is management the most responsive, but it is the cheapest place (for those who take the time to negotiate) in the Grandview area. So you get what you pay for. If location is the most important thing to you, but you do not want to pay an arm and a leg, Runaway Bay is perfect. If you want a nice place to live where management is friendly, consistent, honest and fair, and the property is well maintained, and you are willing to pay for it, this is not the place for you. I would never recommend this place to any of my friends as they are more like myself and prefer a better living situation. That said, there is a market for this style of living. Hope this is helpful.
Have lived her going on 6 months with a roommate of mine, we have genuinely enjoyed everything enjoyed each month more and more. could not be more pleased with the accommodations and hospitality that is provided for us. Liz is absolutely amazing!!
The staff is very friendly, and helpful. I enjoyed my stay at the Runaway Bay. It is in a great location, plus plenty of amenities available. A special shout out to Liz in the office who was prompt to all my concerns and requests.
If i could give this place a negative rating i most certainly would. If you want to pay 1200+ a month for a unit with no working ac this is the right place for you! Was broke for 3 months before they finally fixed it in winter time. Then they decided to tow my car because they got new parking passes and mine was outdated so missed work and paid 200$ tow fee thanks guys! Seriously the WORST place i have ever lived and i am from the bottoms of columbus!
Dont move here. For every reason stated by others. I just wrote a big long review and lost it all, but main point maintenance and management accountability is non-existent. Ive had a broken washer for over 14 months, Im in constant communication with management and nothing is happening.
Best ever property I have ever lived in...from the way they treat me as a 14 year veteran, to the onsite Dog parks, the Docks with a fire pit, Pool and Gym...to the Area it is in, to Its safe area to live in, absolutely amazing all of it. The management staff are some of the most outstanding people I know, great thanks and appreciation to them all.
I have been here for almost 10 months and it is becoming so nice. They are remodeling and the apartments are very nice! The leasing staff tries to eliminate any issues within a 48 hour time span. I highly recommend.
Gym is awesome!!! Also love my lake view from my apartment. Cant wait until its warm enough to swim! The girls in the office are so nice and patient with all my questions.
DO NOT MOVE HERE! Everyone I met while living here has been sent collections when they move out. Doesnt matter if you try to get them to do a walkthrough on your last day or give them a forwarding address (which theyre required to send you a bill in the mail within 30 days). They dont care, they just sent you to collections so they dont have to deal with it.
I wish I could give it zero stars...Listen to the google reviews..this is most crooked place I have ever lived. Horrible, rude staff and unsafe community all together. I was robbed and several others I know were as well. The fact multiple cops were patrolling the neighborhood on the daily should make you feel safe until you realize they are chasing out the trouble kids and trespassers. Looking for luxury? its not here
This apartment complex does not even deserve a full star. This place is EXTREMELY overpriced, outdated, rundown, dirty, and the office staff is condescending, unprofessional, and overall rude, Robin in particular... They simply do not care aboit their residents. I was so excited when JRK was bought out by this new leasing company, but they are ten times worse! Runaway is right!!!
Location is great, but maintenance is terrible. During the summer (when it was 85+ out) it took 3 months for us to get working air. The hallway ceiling is falling apart (and leaking) and no one has come out to fix it.
Franklin and Ivy have been quick to respond with maintenance requests and are super friendly! Definitely appreciate them and the others being here to help out when we need it.
I love it here, especially during the summer! I have been here for over a year, and have had no trouble. If I ever have an issue, I talk with the office, mainly Liz, and its sorted out asap. I intend on living here for quite awhile!
Ill be real with you guys, this place is massively over priced. I totally have nooo problem with cat piss stains all over the carpets but not for almost a grand a month for a 1 bedroom. Like Ive lived in a lot of piss stained carpet apartments but none compared to this. I once leased a hostel in Mongolia to rent the rooms out to foreign exchange students trying to smuggle themselves into north Korea to make documentaries about the overall very low rates of chicken pox in their children (its a complicated science and a lot to get into so well leave it at that). Back to the story though, these piss stains were crazy and I think someone with my pissing on carpet experiences would know!
Places arent bad for the price, but maintenance is subpar at best. Also they planted all of these disgusting berry trees that drop everywhere and smell like ass. Literally they cover the walkways and your shoes will be covered with them. I hate these trees...If you guys are reading this please cut down these hellish trees.
Problem with AC and toilet. Ivey said would be here between noon and 5. Arrived at 12:15. He and Franklin were friendly and professional. They had everything fixed by 12:30
This place is dog weirdo heaven. Dog crap everywhere including inside the building. Management has done nothing to clean it up. Im not exaggerating by saying dog crap is EVERYWHERE! Cant even step on the grass. Dog vomit has been sitting outside my door in the hallway all day today. Its disgusting here. Constant smell of poo poo in the air here.
I wish I could give this place no stars. Since moving into our apartment in mid June, our AC has broken down 5 times. This makes our electricity bill sky-rocket. Management is incompetent and refuses to properly fix our AC. My roommate and I have had to take legal action against this landlord. STAY AWAY.
Horrible service when it comes to maintenance. Already overpriced, I expect the appliances to be working or to be fixed within a reasonable amount of time. Cant even bother to call with an update after following up multiple times. Just have to wait a week with zero compensation.
My wife and I have lived here for 2 years now and we love the location but just too many issues with overall customer service, parking, maintenence and other issues. For the price that we pay and the service that we receive its been more of a headache than anything.
This office staff is a complete joke. They cant get a quote together and honor the rates they promise. So disorganized. With all of the new apartments opening, there is no way I will stay.
I have delt with and will only deal with AJ there. Any time that I have a question or a concer she is on the ball with the solution. She doesnt just give a quick comment back to say she emailed me back, she replies to my email AND THEN emails me again with the situation update or answer that she was able to find. If AJ is not there then neither am I. My interaction with the rest of the staff has been awesome as well but AJ is my point of contact because she remembers all my information and dont have to tell it everytime
Apartments are garbage. Building locks do not work. Doors to apartments are loud and dont close right. Tow without having any signs. Place is a joke. Dirty disgusting apartments
New management has been nothing but a mess. They are unorganized and don’t inform their residents on any updates in regards to rent or bills. At least the old management were friendly, helpful, and approachable whenever I called in.
So many amenities. The units are doable and well-kept. Large number of pet owners, so its like dog paradise right after normal work hours.
After paying the complete rent I am still working on my financial dispute with the apartment. I need to followup everyday which is horrible. I will update the final comment if they fix the clear the unnecessary financial charges.
Great location. So much to do in Grandview. Good environment. New management has been very nice and informative. Maintenance requests are completed promptly. Customer service is great. Not a loud location.
Do not live here. They’ll allow dozens of strangers in the lake behind the apartments, but tow your own guests. Less than one star is more appropriate.
I appreciate the maintenance team being quick and efficient when repairing my air. Even thought it was the weekend, Ivey came through when needed.
Nice location with many amenities. Waited close to 20 minutes for someone to come into the office to give us a tour. Buildings are outdated, the location is the main factor that drives up the price.
Do not live here. It was the worse living situation I have had to deal with. The staff is unprofessional they do not respond to emails or phone calls in a timely manner. We were constantly fighting with them to get anything done.
Staff is deceitful and dishonest, accommodations are filthy and maintenance is nonexistent. There is really nothing I can say to convey just how terrible this company is. Would not recommend Runaway Bay to my worst enemy - literally, RUN AWAY!
This apartment complex has given me nothing but trouble. I don’t usually leave reviews, but my experience at runaway bay was terrible. Very very unorganized owners.
Nice staff. Had some problems with the place so have maintenance do a run through before you move in. But good facilities.
If your looking for a beautiful and peaceful place to live this is it! The staff is absolutely amazing very kind people.Highly recommended !!!
They will tow your car if your not parked in one of their four guest parking spots for the whole complex with no warning.
Place is so ghetto pay close to a thousand dollars a month, my car has been broken in too, stuff has been stolen, my friend who lives here showed me where two cars were set in fire. Stay away this place is not worth it.
Relatively quick response to maintenance request. John with maintenance was quick, extremely helpful and was in and out in 5 mins.
Some friends live here, so Ive visited many times. The apartments are fine and from what I understand, affordable.
Pot holes for a good 5 months.Pay way to much for whats provided.Dont live here…unless you really dont care.
Moved in recently, and it’s been great. Great complex. Has everything I need and is very quiet for medical school studying.
I have to give a huge shout out to Frank. He s always on top of things and never disappoint
Place is a dump. If it wasnt for the lake I would of never lived here. I did catch a 35 pike out of that lake.
The staff are rude and the place is overpriced.The dog policy is crazy and the pool is a mess all the time.
A GREAT place to live! Everyone is top notch professional. 5 STARS!!
Super helpful, and prompt office people. Love the lake , and gym. Very pet friendly!
As a vendor, Casey has always been wonderful to work with!
Incompetent staff, poor service, over priced units, will try to charge you ridiculous fees when moving out. Avoid at all costs.
Theres a cliff behind the apartments with beautiful water that me and family go to. Great chill spot
Great people. Very understanding if you pick up the phone and discuss your issues directly. Thank you!
The staff at this property are super nice and very helpful all the time.
We had no major problems, besides parking being difficult at night sometimes
Unless you want to be scammed out of your money, DO NOT MOVE HERE.
Horrible customer service and communication skills on behalf of the office; would not recommend renting with them
Great place to live! Management is always very helpful.
A little insecure neighborhood they steal things from your yard
Bad management. To many parties. Losses my check. Its not new management!
New management just started and they are great!!
Total reviews rating 2.7
199 Reviews for Runaway Bay Apartments 2023:
Review №1
2022-07-05This is literally the worst apartment complex Ive ever lived in. Management changes again and again almost like everyone that gets to manage this place wants nothing to do with it asap. Weve had problems with the apartment since the day we moved in and now a year in we still have leaking ceilings and bowls collecting water. The one decent thing about it was that it was cheaper than the surrounding apartments. So you have low expectations. But I mean leaking ceilings for 7 months now for 1400 a month? Thats definitely not what you expect for this price. And now the price is getting raised by $165. And the most insane part? We werent notified in time and if we want to move out we need to pay month to month which is $3222! The lake is definitely nice, but so sooo not worth moving here just for that.
Review №2
2022-01-04I’m not one to write negative reviews, but I want to save people the headache. Lived here for a year, and while I didn’t have a ton of issues in my apartment while living there (occasional maintenance requests), the company itself is terrible. They fired the whole staff and replaced them (twice while I was there) and the month I moved out (September) got a whole new staff, again, and new management. When I went to turn in my keys I didn’t know a single person, nor did they have any of my information available. The guy even said the transition was a mess and they had a lot to figure out. 2 months later I’ve received a collection notice for an unpaid balance. I was very confused because I have not received any communication since turning in my keys, plus I always paid my rent/bills early so I knew I didn’t have a balance! I called today and the lady said I owed $150 due to my carpet being ruined by a pet. Mind you, my black lab is 7 y/o, fully trained, and the carpet never soiled. Confused, I asked them to send me photos and proof of attempt to contact prior to going to collections. They stated that they couldn’t and they’d have their manager reach out next week. They actually did the same thing to my friend who lived there 2 years ago.This leasing company is a scam and does not care about people. Furthermore, the apartments are overpriced and poorly renovated. The maintenance team is great though! Don’t be fooled when looking for a new apartment, y’all.—1/4 Edited to add- their responses to reviews are laughable. I had to call/email Amber 6 times over the last month before getting a response, at which point I requested her Managers contact info. Her manager called me (from a private #) and I went into detail of my case, how her staff never contacted me, etc, and she said she was reaching out to amber to look into the claim they filed and adjust. It’s been 3 weeks since and now amber once again has not responded to me and I have no way of contacting her Manager. At this point, I’m forced to pay the inaccurate charge so that it doesn’t hit my credit (as I’m sure many others have also done). This company is terrible- they don’t care about people, they care about (falsely) making money.
Review №3
2021-12-16Genuinely the worst place I’ve lived my whole life. Management is never on the same page as the maintenance staff because they both carry out service requests on different systems.Personally, I’ve experienced 7 months of water damage looming over my bedroom that has been communicated to them multiple times with no repair.I have experienced 3 months of black mold that was caused by a leak in the utility closet. The leak was communicated on the first day we noticed (when there was no mold) and it took them over three months to remove the black mold and damaged drywall. The leak is still persisting through the new drywall they put up.They water heater was installed without a permit so who knows what dangers were posed from that and who knows how many other units were installed without a permit.The hallways smell like trash because of the valet trash service you have no option to opt out of. And you should be prepared to add $100 of fees or so every month on top of rent for other “services” you cannot opt out of.The property manager has done nothing to mitigate our inconveniences and high turnover or not, the leaders that are involved in the management company’s success are truly lacking any sort of goals to operate efficiently and successfully.DO NOT SIGN A LEASE HERE. It makes me sad to write a review like this but I don’t want anyone else looking for apartments to go through all the trouble that we have been going through.
Review №4
2022-06-11Do you like overstated amenities? Do you like copious late fees? Do you like feeling like an inconvenience when you interact with your rental office employees? Do you like maintenance requests that go unaddressed for an annoyingly long time? If you answered yes to any of these questions, then have we got the dream apartments for you.I lived here for two years and my opinion is that this is a just-okay place to live; Ive lived in worse places. They have some great features, but I am extremely dissatisfied with many aspects that relate to how the place is managed. They will hit you with late fees, and sneak in as many fees as they can when you move out.
Review №5
2022-07-09Came here to tour their apartments twice. Booked an appointment online, got it confirmed, showed up and no one in office. Another potential resident had a phone call with an office member to book his appointment for the same time. Both of us waited for 15 minutes and ended up leaving. A couple months later we decided to try touring again. This time it was self-guided your with a QR code on the door. We get an address for the apartment, and a code for the lock. We walk across the property and find the building locked with a keycard lock - no keypad. Called the office and no one picked up. Will not be trying to tour a third time..
Review №6
2022-03-03FINALLY!!! Ive been here a year and a halfand believe me when I say it really is a great place to live. It took a few staff changes but by-golly we are now staffed with an amazingly helpful, communitve, and edgar to fix things around here. Everyone of the staff members answer the phone now and they so pleasant to talk with. The property manager is actually here and actually addresses your concerns. She is willing to listen and not just put you off, and the best part was she called me back, that never happened before.I talk with other residents and so many of us were really ready to move. I agreed with all the other negative post. But, I am honestly amazed at the turn around its like Jesus showed up and showed off with the exact people we needed in here to really appreciate and call this place home.Come check it out... good people awesome dogs and and a helpful cheerful be staff.
Review №7
2022-05-19The most wonderful experience moving in. Were at home here. Everyone in the office is just fantastic. I bring my dog here every day to visit.Amazing property. Awesome neighbors
Review №8
2022-05-19The leasing office staff refused to give a tour, instead stating there was a self guided tour. The instructions from the staff were basically the model is over there with no guidance. Dont recommend trying to tour or leasing here, if the tour is any indicator of the amount the staff cares about getting new residents, i can imagine actually being a resident. I couldnt even find the model unit.
Review №9
2022-05-11Shaylyn was excellent to work with while I was looking for and the acquiring a new apartment. Responsive, professional, and friendly. And the property itself is a dream. Clean, quiet, excellent amenities.
Review №10
2022-06-27I havent had air conditioning for a month. Ive sent numerous emails with no response. I went to talk to the property manager today, and was told I couldnt because she just got back from a 3 day weekend. How is that an excuse? I was also told no compensation would be given.