Wheelchair-accessible entrance
Yes
Comments (46)
They suck. Like most. Pathetic run businesses.No communication, lie, show up unannounced, lazy etc.All my years in business these outfits seem to get worse. How they are in business idk.Now some drivers are nice and only doing what the management, dispatch or whoever tells them. Sad.
Really bad service. Called on Wednesday 3d , they promised me to call back with the appointment, never did. Called on July 5th . The person for the appointment on vacation and Im not going to have my shipment probably till 9th.
Never get a load for this company I got stock for 24 here im loosing 5k for my next load...
They lost my 2 boxes. Seller gave me refund. But Roadrunner transportation system never gave me any explanation. Nothing. No answers on my emails, not return my call. Terrible company.
DO NOT USE. Idiots...they dont answer the phone, then they cant understand why a customer would be upset after hearing the phone ring for 30 mins worth of calling. When they have over $3k of my stuff, I would think they would want the consumer happy.
I am checking in at 6:30 AM. No it’s 12:25 PM and I’m still on the door.....They say Need for unload 3-4 hour...... it’s very bad place for truckers....If you need to lose your time and stay here all day, you can come here and make deliverey....😡😡😡😡😡😡😡😡
This is very very bad place pick up the load take two days to loaded is TQL load and two days waiting to the paperwork to entering to the California. If you owner operator do not try this place.
Great ppl and place, took them 10 hrs to load. The reason I have changed to 1 star from 5 stars
Rude unorganized sat for 24 hours waiting for live load to unload
Not a good place to get load it took over 8 hoursBetter skip it
7 days past delivery date. Very rude 1800 number
My order has been here for three days and they told me it was off the truck but no its not l made it out there today
Was in and out quickly and the staff was friendly and great 👍
Ship it like you own it..
Worked there bout month had outta town family issues had to quit my job good place tho
Cool place to work, once you get the swing of things. Loads of OT, and great co-workers.
Not very helpful when you call to check on your shipment. Damage the shipment.
Its really bad place For truck driver, the take long time for unload..... 😡😡
Not enough parking and know where to plug your truck at only for city drivers
Very easy process and helpful staff
Quite possibly the worst company Ive ever dealt with.
Very slow 10 hours to get loaded!!!!!!! +1
Tall black guy inside shipping office is cool
Very slow 10 hours !!!!!!!Still waiting
Easy dock to back up to.
Unethical people Do not use for freight!
Almost 8 hours waiting
Always nice and fast
4 hours loading :(
I love the Freight Buisness
They suck
Very slow
12 hr waiting
Nice people overnight
STAY ALWAY.
The worst place that I have ever loaded, I have been 11 hours and they have not loaded yet, I recommend you never come to this place, a supervisor named joss in charge of the loads, treats drivers very badly, you should not lock in a place of attention to people, bad place, first and last time I come here, they will go bankrupt for bad treatment and bad work, truck drivers never come to this place, healthy advice 😡😡👎👎👎👎👎👎
Total reviews rating 2.7
46 Reviews for Roadrunner Freight 2023:
Review №1
2022-06-07Went to the warehouse to pickup my order. Everyone was a fast and friendly, brought my order out and had me inspect it to my satisfaction.
Review №2
2021-09-09Hello,I hope this reaches the right person. I wanted to personally reach out to give a compliment to your company and a specific driver we deal with often. I have had at least 50 deliveries come through this season and I always request the head of logistics with or manufacturer to book with Road runner. The main reason is your Driver Richard P out of one of your Ohio Branches. He has made every single delivery a smooth process and really knows his way around the truck ,he gets everything off without damage and deserves the highest praise. He is all around a great guy to deal with even on a personal note ,a very friendly person who has never made my customers or myself feel like our large orders are a bother. We have dealt with other trucking companies and drivers and he is by far our favorite. If my company was any bigger Id try to hire him myself. He represents your company very well. I felt compelled to leave this review of his services. As our season winds down I pray we have him next year when we pick back up.
Review №3
2020-09-22I was *guaranteed* delivery of my customers part by today, 5 days after original estimated delivery. It did not show up, no one answers the phone at any location but HQ (which is closed at 6 est), and my customer and myself are both losing money. Absolutely terrible service.Pay the extra $50 and use a real carrier!!
Review №4
2018-10-17Very nice people. Very helpful. I had to pick up a good size piece of farm equipment and they could not have been nicer. Helped load made sure my load was secure etc.This review for the terminal staff i dealt with.Oddly enough i had a freight need not long after picking up this piece of equipment. Let me tell you the customer service people are terrible. Had me going back and forth trying to get exact detail on one pallet.... when i finally talk the guy seliing me the item into going out and measure and weigh it i thought i was good. Send my infi to RR freight customer service only to be told that is not in our route system!! I gave the the address the first time i contacted them. So after wasting a few days i need to start over trying to line up shipping. Real bad customer service people. Perhaps the staff at the terminal could train them on customer service..they were great.
Review №5
2017-07-28Instead of waiting to have some wheels delivered the following week (I work during the day like most people), I decided to pick them up on a Friday afternoon after work.After being instructed to back up to a loading dock, the wheels were brought out on a skid. Because the pallet weighed 465 lbs and the my truck wasnt high enough to be level with the dock, I asked the loader how he wanted to do this, break out the individual wheels from the pallet and load them individually, or if he could somehow load the pallet by dropping the forks below dock level. The loader said he could just drop the pallet down in the truck, which I took to mean he could lower the forks below the dock level. I had no idea he literally meant drop them because dropping a 465 lb pallet into the back of a pickup is crazy, right? Of course I agreed thinking that was just a figure of speech and that he could lower the pallet down into the truck bed via the fork truck, but before I even knew what was happening, he lowered the pallet just enough to catch the edge of the dock and backed the forks out of the pallet, dragging it off of the forks, at which point the entire thing dropped into the bed but fell forward as it did, landing against my bed cover (which probably saved my rear window). However, this ended up severely bending the tail gate rail of the cover significantly, and some of the bows were bent as well. I can now no longer use the cover, because the back portion is so severely bent.Im going to try replacing the tail gate rail of the cover, if I can find the replacement part. Its probably not worth going through the claims process with Roadrunner (if there even is one).If Roadrunner would like to settle after reading this review, Id be happy to accept and revise my review accordingly. Otherwise, I recommend staying away from this company if you need something shipped!
Review №6
2018-04-14It took me 11 hours to pick a load Also there was additional stops I wasnt aware off when I booked the load so be careful If you were sent here Take showere in advance bring your food and a change of clothes. And if you are to be sent to another roadrunner facility be prepared to spend another 11 hour It could cost you 4 days to do 600 mile trip With a little money.
Review №7
2017-06-08Over $5000 worth of building materials that were to be received by tomorrow morning according to their schedule and according to the method of transportation we chose and paid for. After much runaround Im told that the delivery will not be here until at least Tuesday 4 days later) and that things happen. I asked the person I spoke with if I would be given the things happen discount, at which point she got very angry and said she was going to end the call.
Review №8
2017-06-20Terrible! Worst experience ever. They wouldnt even have the manning to unload my delivery (the guy showed up alone), and ask us to call a couple of guys to help to unload the truck. We called Roadrunner to explain and the person on the line was very unpleasant, claiming that the company we bought from and who ask them to deliver, didnt pay enough to get the right number of people to unload. How can you claim to be a transport company an not be able to just unload merchandise on the curbside, without help of your neighbors??
Review №9
2016-09-14If your in need of your shipment DO NOT USE THIS FREIGHT COMPANY!!! They take 7 days to get from the Chesnee SC to Cleveland Oh. I called on the 6th day and they gave me the run around about something happened to the truck and told me it would be delivered the next day. I told them how bad I needed it and asked if they would please please put our load on the end of the truck so we could be delivered in the morning and when I called today was told between 3 and 4 it will be here. I will NEVER USE THIS COMPANY AGAIN!!! I had a shipment come from Kansas City to Cleveland delivered by DAYTON FREIGHT and it was here over night and the freight cost compared to this company is lower. SO DONT BE FOOLED BY THE NAME ROAD RUNNER ITS MORE LIKE DROOPY DOG
Review №10
2021-11-18Trash, they made a order to pick up load and made me wait 4hr to put order on truck fir delivery, Really 👀