Delivery
Yes
Reichard Buick GMC in Dayton
Categories
Location on the map
Dayton, Montgomery County, Ohio, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Repair services
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 937-356-3738
Site: https://www.reichardbuick.com/
Site: https://www.reichardbuick.com/
Opening hours
- Monday:9AM–8PM
- Tuesday:9AM–8PM
- Wednesday:9AM–8PM
- Thursday:9AM–8PM
- Friday:9AM–6PM
- Saturday:10AM–5PM
- Sunday:Closed
Comments (199)
I worked with Eric Heckendorn and Seneca Sullivan on the purchase of my 2021 GMC Sierra. I searched high and low for my specifications and had many discouraging conversations with dealers in my area regarding availability. Once I found my vehicle, contacted Reichard Buick GMC and was connected with Eric and Seneca, the process was a breeze. Eric picked me up from the airport and drove me to the dealership where my truck was ready to go. Seneca had me on my way in short order. Everyone was professional and respected my time! Thank you so much!
David Scherer did an excellent job finding the best car that would suit our needs. He was very thorough and talked to us about our different options. Seneca made us feel comfortable when signing the documents and made sure to explain everything we were signing and went through different options of payment plans as well! We are so thankful to have a dealership we can trust.
Very helpful help me get my striped lug nut off without having appointment
Very pleased with Eric, our salesman. Very courteous and knowledgeable.Top Notch!
Beautiful facility i purchased my 2021 buick encore gx from them i love it thanks 😊
My car was there for almost 3 weeks and they had no loaner to give me and no information update on when the part needed would be in if they could not pay for loaner a percentage off my bill should have offered
I purchased my 2019 GMC Acadia from Reichard and I had great service. Brian and the guys in the service department are great as well. They serviced my Pontiac for years and always were courteous and prompt with service.
The team fully researched the issue with my truck and then corrected the issue. I really appreciate the care they made to provide good services. I will be back in the future.
A scheduled oil change all went well and price was better than expected.
Ive been a customer since 2008 and they have never let me down. I went in for service on my brakes because of a mushy feeling pedal, expecting to need at least pads. They told me my brakes were fine and only charged me for my oil change. Other dealers would have charged me for brakes just for the money but not Reichard. Other dealerships need to take a lesson from them, they are always on the ball!
This is my favorite dealership has great people that works there from parts to service. Eddie is always nice and respectful, Brian always working to make sure all customers are happy and well taken care of truly a great place .
Advisor Arden is awesome. Tech Bill and Jim are equally awesome. Manager Brian was also awesome. I just wish I could have gotten a 3.0l diesel 1500 to drive.
I just bought a truck from there last week, everything has been great! Dan was the guy! He went up to Brookville to look at a truck with me and I have been servicing my old truck there for years now. All around a great dealership! I think the owner took my truck to make sure it was full full of gas. I couldn’t be happier with my truck, if I had to say one bad thing about this place it would be they left some sticky on my windshield. Dan was THE guy and the finance department was GREAT as well. If you live and breath Dayton like me then shop here.
The Dealership is 5 STAR, Salesman, Eric Heckendorn has sold me 2 GMCS, he is a very personable and detailed man. Great asset to your Dealership. Service department is great to work with and your mechanics are top notch and can fix any problem, and you know it is done right. Its a pleasure to visit when i have a problem, and the staff are so nice. I also bring them cookies and sometimes candy, hahahaha.
Customer service was excellent. Had to wait a couple of days to find out status of service due to Service Rep being out. Also I had to pay and additional $1,900 for a rental due to no available loaner cars. The availability was always two or more weeks out.
Owner is nice. Met him a couple of years ago. Used sales department needs help to get better service. Didnt buy a car. Went elsewhere and bought 2.
The experience I had for coming there my first time was great, everyone was nice the place was clean, and Covid 19 spaced out. and I was in and out. Making my appointment online was easy. The guy that came out to tell me my car was ready made sure he explained everything that they had did to my car enough so I could understand. This will be the only place that I will allow to work on my Buick.
My parents visiting from out of town had a thermostat sensor that needed replacement on their Buick Enclave. My dad called early Monday morning and the service department was able to get him in quickly. They replaced the part and they were able to get on the road to head home afterwards. My dad said he wanted to make sure they got good reviews and asked me to post on his behalf- thanks Reichard for taking care of us!
Excellent service;better than it has been in two years
Although we did not purchase our 2003 GMC Envoy from Reichard Buick, we have used them for service for many years. Their service writers keep you informed and their mechanics are great at diagnosing and fixing any problem we have. We will definitely consider them the next time we need to purchase a vehicle!
The service shop is very good at what they do.Every repair I have ever had done there I had a reason to return for. One of the very few shops that get it right the first time.The new manager is also great at customer service and personable.
Dan took care of me, this is my third lease with him and he did an excellent job. He made sure I was satisfied and took care of me with setting everything up in truck and showing me the different features. There’s a reason I drove from Michigan and now drive from Indiana to do business with you all! Thank you!
Your service people are knowledgeable and friendly. I have dealt with this dealership since 1955. Bought a Buick Roadmaster 76R (Hardtop Riveria).....in 1960 I Traded up to a 1960 Buick Le SAbrea Convertible (white top)... Sharp Car... kept car 13 yrs. fast fwd. to July 1991.....bought a Buick Roadmaster Limited....and still have it ......approx. 173 ,000 miles. Good dealership.
Eddie did a great job and he is really personable. He brought my report to me and took the time to explain and answer any I had. E. Thomas
One of the few, I have experienced, where the service personnel from top to bottom genuinely care about servicing their customers. Keep up the great work.
The manager Brian is awesome as are the advisers Arden and Eddie. I was sad to hear tech Ray was moving to Tennessee. All the other techs are so qualified and will answer questions and talk with you like you are family. I love Reichard Buick GMC.
I have dealt with Brian for over 20 years. Brian is the reason why I have been trusting Reichard Buick for so long. He is curious, reliable, and understanding. He realizes that my car for our car its a part of our family and it is. Now who would rationalize with that? Oh! but Brian does and I really like that. I am a satisficed customer!
We have always been treated very well by our salesman, Eric. He is very knowledgeable and is always a treat to deal with! The gentleman that did the paperwork was very nice to work with also. From the time we walk into the showroom, the receptionist, at the desk, is always very nice to talk to and is always willing to help us!
Your Salesmen are very thorough and went over every feature in the car, onstar and WiFi! They are also very friendly and knowledgeable about the operations of the car! The finance person was also very thorough and efficient!
It was good experience, timely and friendly customer service. I had my car towed late Monday afternoon and it was ready for pick-up Wednesday. They let me know what needed to be fixed & total cost before completing the job.
This was my second vehicle purchase from Reichard GMC. Both were with Eric and both were great experiences. I will always purchase from Reichard when I am in the market for a new car. I highly recommend them to anyone in the market for a new car.
Eric was great to work with, and Reichard was the only dealership that didn’t give me a hard time when I told them what I wanted. I deducted a star because the finance department ran our credit with several different banks even though we told them up front which specific bank we were going to use. We were not pleased about that. Otherwise, the experience was not bad. I love my new Buick, and I’ve had it for a few months now and it drives like a dream. I’ve never had a smoother, quieter ride in my life!
All they want is the sale. Poor customer service called after i purchased vehicle had an issue never got a return phone call so i had to take care of issues myself. The car was not fully detailed the previous owner still had stuff in there sad all the want is u in and out the door.
Totally satisfied, the process of purchasing a new vehicle was truly a positive experience from start to finish. As a service customer for several years, I have relied on Reichard when it comes to servicing my vehicles. In each case I have always found them to dependable, fair and honest. It is only natural that I would turn to them for my next purchase. They expertly helped me choose a vehicle that best meets my families needs. Kudos to their sales staff, highly recommend as a dealership of choice!
Not impressed.Was not greeted when I arrived and had to go to the person for help.Could not talk to the service representative because they were constantly taking phone calls.My truck was not washed when the service was finished.
Have always had a pleasant experience with the service department! Car repairs are never fun but they treat you like a human and not a number. Waiting room is nice as well with vending/drink machines that take CC if you dont have cash.
I had to leave my car overnight unexpectedly and I had a bill of $1092 for an airbag sensor which I thought was outrageous. Good thing, the customer service was excellent as usual.
Service!!!! That sums it up. Most pleasant car buying experience I’ve had in 30 years. The salesman Dan was exceptional he spent a hour with me going over my new truck and set up all the technology. Paige did the financing was wonderful. Went to other dealers in the Dayton area to by a GMC truck, I can tell you no one can touch Reichard. Got the best deal along with unbelievable service, Mr, Reichard should be proud of this Gem of a dealership in the Gem City.
The service department does a great job taking care of my needs. the service writers are friendly , knowledgeable and understanding. The sales folks are very good also. This is a family owned and operated business with a focus on going it Reichard for their customers.
It was fast and they did a great job and I was very happy with their service I went to were I brought my car and did not have a great experience they showed me how its supposed to be done and I thank them for that
Only place I would take my Big GMC for service and parts.
Reichard Buick has been servicing my cars for many years. They are always honest, caring, and courteous in dealing with their customers. I will continue to recommend them to those looking to purchase or service a car.
I purchased my 2013 Regal over 5 years ago at Reichard and my wife has a 2012 Regal. We have always had both vehicles service at Reichard and Brian and his group have always gone out of their way to be sure we were satisfied with the service. They are like family and I would recommend them highly.
I had my car serviced there after being at two different shops. Best service by far! Arden and staff were extremely professional and helpful. I will not buy or take my car for service anywhere else. Highly recommend this team! Thanks guys.
Mr.Dan went out his way to make sure all the paperwork work was ready when I got there. He also took his time and show me how the car works and setup a few things. Thank you so much Mr. Dan for taking a chance on me.
Well went to the Brookville Dealership to look at a used truck on Friday 6/5/2020. Test drove it ,had a little issue with the for wheel drive getting stuck. But I liked the truck any way , They said they would put on the rack monday and call when it was done. Imagine my surprise when they call me at 10 minutes till 6 pm and tell me they sold the truck to a cash buyer. As far as I am concerned they broke there word, and when I called the general manager they have so far ignored my call. I thought they were decent people, but I guess if your not buying a $50,000 dollar truck you dont matter. Just know this Reichard I had just stated servicing my current car there but no longer will that be done. I also appreciate how you treated a lower income Handi-capped person.
They fixed my truck quickly and did a good job.
While I was at Rikers I was just looking at the cars on the lot. I did not want any assistance cuz I was just looking. I saw somebody from the dealership out sweeping and blowing the sidewalk after that cut the grass. I thought that was great.
Staff was friendly and accommodating when I called to ask if I could bring my car in later than originally scheduled.
Everyone is very good care of you and your vehicle. They make you feel like family. My by far best dealership only place I buy my cars and have service done
I needed Keys and calibration of remotes both were performed quickly and under estimate
Dan... my sales man was awesome he didnt want to just sell me a vehicle he made sure I was satisfied 1st
Dan was efficient, informative and helpful! I felt very comfortable in my purchase and in knowing that we were taken care of. No pressure at all!
I have dealt with Reichard on multiple different levels over the years. I have had multiple cars worked on in their service department. Their staff is very knowledgeable and courteous. Plus I work with their parts delivery drivers daily, whom which are very polite and professional. Had a bad experience an another local dealer trying to buy a new traverse recently. I was picking my truck up from service, and decided to go in and talk to them about buying a new traverse. Went into the new car showroom in dirty work clothes, and was greeted by the receptionist with the same treatment as a guy walking in in a suit and tie with cash falling out of the pocket. She then introduced me to Jeff Reichard who immediately treated me as if I was his best friend. I informed him of the horrible experience I had at the other local dealership, and told him what I wanted. He didnt bat an eye. Invited me into his office, and within 15 minutes he had found the traverse I wanted down to my exact specs. Made me a deal on the spot. Im talking a deal I couldnt refuse. Explaining every penny to me and how it was figured in. No gimmicks, no tricks. Was actually wholly concerned about me getting the best deal. Long story short. I bought the exact vehicle I wanted no hassle, no haggle. And I got to deal with bar none, the best staff, best people, best dealership. Completely through the seemingly effortless process. Thanks Jeff, and all of your amazing staff.
Our salesman Rhett was awesome. We are loving our new car! Great prices & the car was cleaned & ready! Shining like a star!
Brought my car in to find out why my check engine light was on. They fix something that White Allen overlook when they replace the transmission. It runs great.
We completed a 3 year lease, our 1st one, on a 2019 Enclave, and getting a vehicle this way was a different & kind of scary concept. As always, Dave was very patient and it has now been 6 days and we are alive and well. Thanks to Reichards for another good car buying experience.
While I am not in the market to replace/upgrade my 2007 Lucerne, I continue to rely on Reichard for the very best in service for my car. This most recent visit did not disappoint.
The entire team at Reichard Buick is excellent! Eric Heckendorn, salesman, is awesome and everyone I have come in contact with is very helpful and professional. I certainly appreciate the friendly atmosphere of this dealership and highly recommend doing business there.
Just Awesome Customer Service soon as I dropped off my Vehicle to picking it up. Will be using Services again on Friday 8/27/2021.
Dan was very friendly and helpful. Enjoyed my experience
I thought they did a good job and were friendly. I did miss the tech coming in to tell me about my vehicle. Typically, I get that whenever I get an oil change at other establishments, so I was little surprised when it didnt happen here. I would go back.
Had a right directional light bulb that needed to be replaced. The left bulb was replaced in error and I did not notice it until I was almost home. When I called I was invited back to have the right bulb replaced at just the cost of the bulb. Mistakes can happen but how they are corrected makes all the difference. I felt valued and well treated.
The service was 45 mins to an hour like they said..I had oil change done on my lunch break...Eddie has great customer service. Looking forward to next time.
I scheduled an oil change and it took 1 hour and 50 minutes. They even took my car back immediately. Was never updated on my vehicle or why it was taking so long. I even asked the cashier and she paged my advisor, but i never got a response from her until the bill was ready to be paid. I also specifically requested synthetic oil (6000 miles) and received conventional oil (3000 miles). This is inconvenient for me as I am traveling all the time and would prefer to do oil changes less frequently. Would not recommend this dealership in the future.
Service tech was very professional and got my car finished in a reasonable time.
Always a pleasure when I show up early in the morning everyone is so pleasant and greets me with a smile and conversation
This place was awesome! They got me in and out withen the hr. Yes I said hr because they stay seriously busy but, they kept me updated on the progress until it was complete unlike other auto shops Ive been to. Lance was the best and made the experience better with his handsome self😉
Staff is knowledgeable and wonderful! The best store ever. Great mechanics , great service advisors.. great owners :)
Travis was real nice. I got some keys made Travis got me in and out. The staff was real friendly.
Vick was awesome, he took really good care of us. After we bought the car, we notice the gas cover would not open. Vick was extremely helpfull, and he ended up taking the car to the near by repair shop, got it fixed and everything. We did not have to pay for it (We even asked three time how much we owe, and he continously stated that they will take care of it!!!). If I ever need a used car again, this will be the first place I will go!
We recently (within the last week) bought a pre-owned vehicle here. We were impressed everyone with whom we came in contact. They were honest, courteous, professional, and knowledgeable about the vehicles. We cant say enough good things about this dealership.
A true family dealership , we met and spoke to three generations of the Reichard family. The vehicle and deal were great,but the experience was even better. Thanks to all. See you next time we are in the market for a new car.
I went to about 4 GMC dealers and contacted a few more and none of them were as helpful as the Reichard but specifically the credit goes to Eric Heckendorn. I was having a hard time finding the Sierra model I wanted other dealers with a small selection just tried to talk me into a slightly different model Eric found me the truck I wanted. Even after the deal was made he spent an hour going over all the features. Excellent service great selection, I drove an hour to get to Reichard and I would do it again.
They were helpful in diagnosing an ongoing issue, getting me an appointment quickly, and completing to work at a reasonable cost.
Very helpful and dedicated people
Great people and serve I cone from Columbus to get my husband car serviced. He was a customer for years Mr. David was a great friend of his.
Not the best. Had an appointment fot a recall inspection at 1, inspection was to take an hour. I arrived a little early, checked in quickly. They did an alignment ii dodn t ask for. About 130 i looked around the garage for my car, no where in sight, talked to the service desk. They said it was putside awaiting maintenance what appointments forCar finially pulled in work area, completed by 245. UGH what are appointments used for.
I always receive top notch service!Your team is always professional, courteous, and friendly!
My service was excellent. The staff was friendly and courteous they explained every detail of the work they on my car.
The entire process was pretty easy without a lot of stress.
Our Sales rep was extremely nice and very thorough! We love the new Acadia Denali
Its was worth the trip from New Bremen to Dayton.Very nice team of people to deal with.Dan is a great salesman
Arden in service was great to work with. Followed through with each request.
Their service department gets it right the first time. Had them fix what Jeff Schmitt Beavercreek kept messing up. Brian Rupert is as talented a mechanic as I have ever known.
Poor Service - staff was not friendly and service area was filthy. In fact 2 staff members talked to each other while I waited until 3rd staff member got off the phone to help me. The 3rd staff member said to everyone, I guess I should do 50% of the work! Funny thing is that is what I was thinking while the other 2 just sat there staring at the wall. I will not return again and because of poor service I will not buy a car here either.
They take great car of my Chevys and dont try to play me on unnecessary stuff.
Everybody in there is very nice and they all speak to you and ask if you need anything. Cant get any better than that!
Arden is such an asset to your dealership!Keep up the great customer service, thats hard to come by......
Ive been a customer with Reichard for many years and I feel like theyre family now. I always get the service and results that I desire... Ive been very well taken care of here and would recommend them for sales and service!👍
I felt completely at ease and it was nice not having to be in a crowded waiting room. I didnt have to wait too long for the oil change to be over.
The service was excellent and the people were welcoming and pleasant. Reichard Buick help me out a lot and they got my problem solved i couldnt be more pleased.
I had an oil change and my smelled just like oil. It turned my stomach. I had to pull over to wash my hands and clean my seat and steering wheel. Then had to get it cleaned U couldnt get the smell out
The guys at the service desk are awesome!!!! Eddie was extremely helpful and explained everything in detail!!!
Salesman extremely knowledgeable and very easy to work with.
Reichard is the model dealership! they are truly honest & trustworthy. the service dept. is the best! our family have bought all our vehicles from them ( new & used) for 40+ years. since moving from dayton to columbus 20 years ago, we have driven 3 vehicles to reichard for all maintenance & repair. thats how much we trust them!
Service writer was completely helpful with my problem. I was satisfied with the work preformed.
This is my second lease using Eric in sales at Reichard Buick GMC. Great experience--straight forward, easy to make a decision and close. Ill be back again.
Great customer service. We never felt unwanted here. Went in to trade our vehicle in and we were helped by one of the best salesmen in the business...
I actually look forward to visiting the service dept at Reichard Buick GMC...You couldnt ask for better treatment...Just like you are one of the family. Arden made sure we were taken care of during our visit
Eddie, was very helpful. Thank you for getting my truck fixed and under the warranty.
Went for an oil change. Have always gotten great service. The service manager Brian Vance is very knowledgeable and a great guy. I take any GM car that I own there, not just Buicks or GMCs.
Eric was great and very helpful with what I was looking for. Answered any questions I had and was very professional
It was great and the staff was friendly. The prices were reasonable as well.
Our experience was very good since we had not purchase a car since 2004.
On the way home to Florida from Michigan, we ended up stuck in Dayton due to an unfortunate transmission failure in our 2008 Acadia. The people at Reichard treated us honestly and fairly, sold us a new 2015 Acadia and had us back on the road within a day. Highly recommended!
I delt with Merv in the parts department and he was very helpful. Quick and timely on getting my parts needed in stock.
Great place to buy and have your vehicle serviced. Steve Lubecki is the man to see for service and Dave Scherer is the man to see to buy. I received no compensation for posting this rating...
Holly was great! Made my experience very quick and easy! Would definitely recommend them to anyone.
Courtesy from workers, timely manner in waiting for the job to be finished. Clean waiting area with free coffee,TV, candy.
They took all of the proper Covid precautions, I felt safe as I waited for my car. and they were quick!
Arden and the Service Team took good care of my Lucerne.
Took a little while for my oil change. Just wish they still had the road side service with it still. And a car wash, when did these places stop doing that for the customers.
Great customer service from start to finish . detail oriented and well only fix what you ask for, not try sell you on a million and one things.
Service is ALWAYS excellent, priced right and fast.
Had service work done and everything went fine. Very friendly and professional.
The people in the service department and parts department are absolutely wonderful fast friendly service really making sure that youre taken care of on. Thank you.
I had a very Awesome experience at Reichard Buick GMC.
Top notch... Im going to brakes done there... Should have gotten it Reichard the first time... 😃
Been using this place for many years for wholesale parts. Tony in the parts dept is the best! 5 stars!!!
Had a great experience buying a truck here. Very friendly staff
Fast, friendly service! Thanks
Thanks for picking up my car, changing the oil and bringing it back. Great service
OVER MANY YEARS MY HUSBAND AND I DEALT WITH REICHARDS AND ALWAYS HAD GOOD EXPERIENCES, WITH FRIENDLY MECHANICS, STAFF AND HIGH QUALITY WORK.
Just got my new Buick Enclave. My second vehicle purchased from Richard. See Dave... hell treat you right!
Just bought a trailblazer from Reichards Buick and everyone was really nice, even had Mr. Reichard come and talk to us.
Been doing business with Reichard Buick for many years and always feel a personal touch with every transaction. From purchasing or leasing a car to getting an oil change.
I had a great experience. Employees was knowledgeable and courteous.
Went for an oil change in and out within an hour $20 off coupon, very pleased
Great purchasing experience, with a fair and personable approach.
You knew what the problem was and fixed it , your crew and staff was awesome and treated us like family, thank you so much
Nice to talk to a saleman that knows his business.like
The sales and service staff are friendly and professional. Reichard Buick is the only place I will go for both sales and service!
Dan was amazing! He was patient and very knowledgeable!
Great as always.
Our first business with Reichard Buick... Very nice people an made our day as easy as possible.. We baught a 2007 buick Lacern.. We love this car
I bought my last five vehicles from Reichard Buick. I love their service and the staff is like family.
Great, nice and friendly staff mixed with effective work. I appreciated there service
The sales Rep Dan good guy will work on getting the best deal for you
Friendly staff and massive selection of good quality used cars!
I brought my vehicle to Reichard to get a oil change where the technicians are always polite and professional.
Excellent parts and service departments.
Dan was EXCELLENT! Great service 👏Thanks againJennifer
Great service, people, & price - - as always! Love working with Steve!!
I think its the only place to buy a vehicle. Ive bought 5 new ones in 10 years.
Very good experience. They knew their cars and were knowledgeable.
Poor service they fix issues they make more issues they a rip off they search for high priced parts and charge extra for labor
Oil change came and they took me right in, I was done under a hour
I was pleased with the customer service from the employees at Reichard.
Was very satisfied with the service.
People are very friendly!
Quick to get in, service personnel were very professional.
Prompt, efficient, thorough service. Very pleased with my experience
Just got another truck. Exceptional customer service for decades.
Been coming for years
On time professional service plus I got to use a special discount.
Terrible! Service was awful. People were rude ame manipulative. Dont recommend their services.
Every Visit I have no problem, I like the service department and staff...
Good service and Johnathan was very helpful 👍
I was in and out quicker than my expectations.
All things went well except for the fact that the cashier was not in and I had to wait longer than usual to pay my bill
Excellent as always...
Dan and Eric was very helpful. Great to deal with.
Dan was great, we are still trying to work out a deal.
Fast friendly quality Service in a family Enviroment.
Eddie and Brian always go above and beyond
Great place
Nicole is amazing and the other staff is fantastic as well.
Thoroughly explained the condition of my car and made maintenance recommendations.
Great service took 30 minutes Thanks service department
Staff is always helpful and courteous and on time.
Excellent service, honest pricing, good people.
Service department was very nice and professional.
I work here we sell all parts Chevrolet and GMC and Pontiac an Saturn
Beautiful cars and trucks. Large selection.
Everything done was done in a timely matter and by professional people.
Excellent service every time!
Fast, friendly service. The most knowledge people in the area.
Best place to get parts
Great service as expected
Excellent parts department very small parking lot
Friendly people, quick service and trust in the quality
Great dealership, great service!
My Car Brothers & Uncles....Best Service in the City❗
5 star parts department and ask for Mr. Rupert!!
They were absolutely wonderful great
Always great customer service!
Very personable and professional service department.
Very nice people to do business with!
Total reviews rating 4.6
199 Reviews for Reichard Buick GMC 2023:
Review №1
2022-04-14Came in Thursday evening to test drive a 2019 GMC Acadia. We worked with Jonathan. Loved the car, ran credit, trade and talked about a few options with Jonathan and Seneca from the Finance Dept. We decided to take the night to think about it and they did not try to force or push us into the car at all. We called back the next morning and met Holly in financing who helped us worked through a few options. The process was smooth and they made it very easy to take the car. We came in Friday evening and Jonathan had the car washed, detailed and full of gas. Holly has us in and out quickly. The next day I called parts because we wanted to get the black emblems for the Car. I spoke with Tony who was absolutely amazing. He had the part there with in a few hours. Overall a great experience!
Review №2
2022-03-25Everything was up to par with being courteous and informative about my automobile. The only thing that I was iffy on was the shuttle driver not being vaccinated ( even though I was masked) and not saying anything until we were on my street. On his return we had to pick up another passenger that was not ready and we had to wait on them. Other than that the service was great and I always take my car there for that reason.
Review №3
2022-03-30We had a tire issue about 3 hrs into our drive to Florida. Stopped here and they were able to get us in out and back on the road in a very timely, budget conscious manner. Everyone we dealt with was friendly, helpful and professional.
Review №4
2022-04-10As always Richard Buick does a very thorough job getting any problems worked out and fixed in a very timely manor. The Technicians are friendly are and great at explaining to me any questions asked.I would recommend The Richard family of dealers (including Chevrolet and GMC Trucksto anyone.
Review №5
2022-07-13They did a fantastic job on my GMC Sierra 2500 diesel truck. Jeremy in the service dept was also fantastic and I will be using them again and probably purchase my net HD truck from them as well.
Review №6
2022-01-13From the first phone call with Dan Heckendorn to purchasing the new vehicle; my entire experience was outstanding! Dan took the time to take pictures and videos and sent them to me to see before I got there. He help set up the GMC services and explained the new features. He was so very knowledgeable, extremely professional and super nice!
Review №7
2022-01-20I had major problem with my vehicle. Jerkers took care of everything once they got in and started tearing my engine apart he found another problem called me right away Took pictures just to show me what it look like and then help me with the labor cost because it was so expensive called me as soon as it was done let me know everything that was wrong showed me the pictures and made suresatisfied with everything. Let me know of any minor things that still need fixed but told me they don’t need fixed right away unless I wanted them the estimated cost that he gave me at first was the exact amount of what he ended up charging me and made sure I had coupons to knock some labor cost down. I couldn’t be happier with the experience I will use them for all my automotive needs.
Review №8
2022-03-24I have had a wonderful experience with Reichard Buick dealership. My salesman was Eric Heckendorn. As always he was totally professional, personable, helpful, and courteous. He was also very patient.
Review №9
2022-03-29Had a horrible experience at the Brookville location but everyone here at the Dayton location went above and beyond to fix the mess that we found ourselves in!!Trust ME!!Brookville location is awful it’s like a bad reality dating show in that place if you’d like to get things doneRIGHT and the 1st time make the drive to Dayton!
Review №10
2022-05-23Do not assume youre hard working perk of working at gm and supporting this dealership will accept GMS. Pathetic to dangle the possibility to get to use it. Its now only case by case! Beware!!!