Red Roof Inn Ashtabula - Austinburg in Austinburg
Categories
Location on the map
Austinburg, Ashtabula County, Ohio, US
This place had painted toilets the shower was hardly functional the breakfast was terrible and the coffee watered down I booked through Priceline and was charged twice once by Priceline then avatar the hotel still waiting for my refund
The room stinks, smells like mold! The paint in the bathroom is cracking and peeling off the walls. NOT worth $180!!!
Positive: They were very welcoming. Also, when I checked in I asked to be away from others because my son is autistic and had been very stressed so might be kind of loud. They were super understanding of this and completely accommodating of our needs. Negative: Our room definitely had not been properly cleaned after the last person to stay there. There was leftover food in the microwave. There was hair in the shower/tub. The floor was dirty. The dining room at breakfast wasnt very clean either. Dirty tables etc
My Aunt and Uncle stayed there . Their coffee pot was dirty on the inside and the dusty on the outside . The tray the coffee pot was on was dusty . The toliet was not clean . The room smelled
I stayed here two different nights on a recent trip from Wisconsin to NH and home again. The desk staff was friendly, competent, and welcoming. Though the building is aging, both my rooms were clean. The location felt safe to me, as a woman traveling solo.My first room, at the beginning of my trip, had a very loud fan in the AC unit, and the bed was definitely past its prime. I did not ask to be moved to a different room, though in retrospect, I wish I had.The second room, on my way home, was much better. The AC functioned well, making noise in the usual normal range, and the bed was much better.I would describe the breakfast as minimal for a free hotel breakfast. If the quality of the breakfast is a deal-breaker for you, this one wont win you over. There were hard boiled eggs, packaged pastries, bagels, and bread/toast. Given the relative budget price point of the hotel, this was fine for me. If you want a fancier breakfast, you can always go buy one and still spend less in total than some of the nearby hotels would charge.For my needs, the location was perfect. Easy on and off of I-90 and about halfway between WI and NH.My rating on service is definitely 5 stars. The room for my first stay would be in the 2-3 star range, and the room from my second stay would be 5 stars, given the age of the facility.
Room was clean, well equipped, and properly stocked. Microwave and fridge, although unused, nice to know those were available.Staff was nice. I had to wait a little bit for a room to be cleaned, but they were very fast about that - which was great.Food was close by if driving, but without personal transportation food delivery is your friend.I would stay again.
Very expensive for what it is. The rooms looked like they were recently updated but it was very dirty. The hallways smelled like an old folks home. There were dead bugs all over the floor of our room. The walls near the whirlpool tub were disgusting. The pillows were tiny and the bed was uncomfortable.The only saving grace was the kind staff.
Our door doesnt lock, but thats okay because I have to use my entire body to open the door so it seems locked. The bathroom door in our room didnt shut. The walls are yellow from what looks like old smoke. The ac in our room looks to be from the 1990s and acts like it too. Our room was so hot the entire stay. I had to get new keys for our room every night we stayed. All five nights were pretty much miserable. The website said queen beds but they are only full size. Only upside was the staff was super friendly. Unless youre on a strict budget or just looking for a cheaper hotel I wouldnt stay here.
The receptionist at the front desk when checking incould have been a little bit more nicer. She rocked the hair color but her attitude could have been a little more pleasant. The receptionists are the first impression of the hotel. Was not really a great first impression. She could have greeted us with a smile and been nicer. Its almost like she did not want to be there.Was not really a happy atmosphere. We came here with the idea off bringing happiness. Instead we felt unwanted. There was fecies stuck to the toilet bowl and dust through out the room. DOH... Someone isnt doing there job correctly or did one of the workers decided to take a poop before vacating the room?. A discount is probably too much to ask especially in Ashtabula County. We had to pay $100 security deposit for......... Just to get it back... If you want my honest opinion, $104 for a room that had the bathroom sink outside the back room, dusty and over priced, I dont recommend I would stay here again. Was looking forward to that continental breakfast, at least hoping eggs, bacon and sausage. I settled for oatmeal, bagels and hard boiled eggs. All in all the staff members need to be reviewed, prices need to be adjusted and hotel cleansiness kept up a bit more. Thats my honest opinion and honest review.
Nice place with great customer service. A good breakfast too. If thats all there was to it, Id be giving this place 4 or 5 stars. I just cant look over the fact that when we arrived at our rooms, they were not clean. And I dont mean that the beds werent made, I mean garbage everywhere, donut wrappers on the bed, the toilet wasnt flushed. No one had even checked it over before okaying it. This was not the clerks fault, of course, and she was very accommodating and apologetic about it - we got new, clean rooms right away. The people running it are dedicated to giving you good service, but dont expect a perfect experience!
Very clean and comfortableRoom had microwave and fridge with the bathroom area being separate from the bedroom area.Friendly front desk staff with overnight security guardBreakfast wasnt eaten here.Didnt have any fresh fruitsonly breads and boiled eggs.Will stay again if traveling in this area
This is an excellent stay. Even though this hotel had a past that’s just it. It stayed in the past. I love staying in this location because it’s so convenient to other cities and amenities. This location has a bar that is open and always breakfast in the mornings. Staff are beyond friendly compared to anywhere I’ve ever traveled to. Non smoking inside of the hotel but you can smoke outside. The owner is a wonderful gentleman as well. He is investing a lot of time and money to bring this location up and beyond expectations. If you ever need a stay that is quiet, friendly and convenient I would choose Red Roof Inn-Austinsburg over any place else. ❤️
Worst place I have ever stayed at. Unsafe, dirty, pool closed. They have turned it into a homeless shelter
I gave it four stars because the roof was not read and other than that everything was cool good place to crash and get a refreshing nights sleep
Positive: This is my boyfriend and Is favorite place to stay to have a mini getaway. Its always clean, friendly staff, quiet, cozy and peaceful. Negative: We always get the jacuzzi room. This time we were disappointed because the jacuzzi tub didnt work.
May have been a nice place 40 years ago but no longer. Room was adequate no breakfast to speak of. When we got to our room the AC was set to 63 so had to turn on the heat. Wouldnt stay with Red Roof Inn again.
Certainly no frills, but clean & comfortable enough for just passing through! The hallway smelt strongly of smoke but my individual room did not and was clean. Front desk staff was kind and helpful. Bed was very comfortable!
Have stayed many times with no issues.Drove to this location specifically this evening. They have a large yard for parking have always welcome our petsTo our surprise upon arriving a new desk attendant insisted on a $100 deposit. In 9 months of doing business with Red Roof we have never been asked or charged a deposit.We have never had damage in the rooms we have rented either. Will NEVER do business at this location again. If traveling go up to Elyria Oh or Sandusky Ohio location they appreciate your business. This attendant wouldn’t even look to see we were regular customers at her establishment. Drive a little further you will be treated right.
Well, you get what you pay for. Blood on the sheets and lots of hair on the towels. Chipped paint on the doors and sloppy caulk and paint jobs. Ants were a problem as well. Everything else was alright!
This hotel is so dirty, as soon as you walk into the hall the smell of stale smoke hits you. The carpet is really gross and we had a difficult time opening the door to our room. The walls in the room were filthy. We ended up checking out and renting elsewhere. We lost money but we just couldn’t imagine staying a night at this place.
The air conditioner stopped working after 15 min. It just shut off. It was instantly hot again. But was the middle of the night and i didnt want to switch rooms.. Then I had to use just the fan. I was in 202 and more family in 204 said the same thing happened to them. It was too hot to sleep. Which is why I stayed here to sleep.
Comfortable beds. Mostly clean rooms. Stayed here for work, so I couldnt tell you if its a good deal. However, the week I stayed there I had no hot water. Sometimes it would be warm, but for only about a minute. So 1 minute showers was all I got, and it was still pretty cold. I definitely wouldnt recommend staying there.
My husband and i enjoyed our 2 nights stay. Front desk was nice and courteous also thank you Ross for the clean room. Our stay was very comfortable and we plan on staying again in the near future..
Its clean and comfortable. However, it is a dated hotel and it is in desperate need of an overhaul/update.
I give it a 3.5 ⭐ close to a 4 tho. It was suitable, comfortable, and accessible for what our intensions were. Pictures on the site makes the rooms look nicer and more spacious than they actually are but for the location you can not expect much more I guess. If looking for a night away do not shy away from booking a room.
Jacuzzi tub was amazing, bed and pillows very comfortable. Breakfast was nice but no meat like bacon or sausage was a lil disappointing. Bar area was nice and service overall within the hotel was great 👍
Positive: It was quiet Negative: The Restaurant was not open, the bar was not opened and because of a shortage of staff they were only cleaning and changing sheets every three days. We were there from Monday til Friday morning, sheets were never changed and towels only replaced once.
Not a very good experience but the cheapest in town. The TV did not work, refrigerator broke leaving our suitcase wet which did dry. Someone smoking weed leaving the aroma throughout the hallway and in our room. Hotel was quick to replace refrigerator. Front desk girl ignored me literally leaving me standing there wondering what was going on, all I wanted to do is check out. Overall not happy at all. They should have given their customers discounts due to no TV but they didnt. Red roof Inn is supposed to be moderately good but Americas best value inn is better than this place. I gave it a two because our bed was actually decent.
Been on the road for over 9 hours first motel we seen drove from NY husband went in and was told we could not check in she told him you just cant check in till later very rude I will never stay at a Red Roof Inn no explanation no nothing the person needs to learn manors. I will tell people not to stop or reserve a room here I thought they where there to make money not send people off who are dead tired and just needed a room.
Stayed here last night. Rooms were very clean and the staff was helpful. I will stay again. Upgraded from the last time we stayed. Rooms completely re done and not a lot of traffic. Sense red roof has taken over it’s became better.
Ok so the place is not new looking in anyway however room was clean and staff was amazing. Less money than hotels around it and free breakfast. Luxurious NO clean place to sleep.
Check in was fast and friendly. The rates were good and quiet hotel. Had a jacuzzi room that was large and clean. Downside was there was no cable tv that weekend. Management gave a discount for the inconvenience much appreciated along with the comfortable bed. Would definitely stay again and recommend.
Nice place to say. It looked a bit run down/sketchy from the outside but we decided to stay anyway. Inside looks like any red roof, room and bathroom were clean. Bed and pillows are comfy and lots of outlets in the room. Dogs stay for free and there’s a huge area outside for them to walk and do their business.
Hope it is better then it was 2 yrs ago. When my company rented us rooms there for what was meant to be 4 week stay. We stayed 4 nights.Between the dead body on the 2nd floor. The nasty rooms. To include broken window with 2 bullet holes in it. And the severe bed bug infestation and drug problems there. Can only hope when ramada dropped them they cleaned up a bit.
Perfect stop on a road trip. Basic, clean, and convenient.
Shabby room, with suspicious residue on desk chair. Loud highway noise. Constant fan setting on A/C not working, so the unit cycles—both disruptive to sleep and useless to drown out the highway noise. Room cost $160.
Contact buzz walking thru the hallway. Not one of the better Red Roofs Ive stayed in
If you like rooms without the swing security door guard, rooms that the a/c causes condensation on the floors, hallways that smell like mildew, and a location that makes you feel like youll get robbed... then this is the place for you!!
Dirty,dirty,smelly,gross!Breakfast is a joke. Gross. Cream cheese in a sketchy looking Tupperware container. Hallways smell terrible. Room is nice but the remainder of the hotel is terrible. Ok for a quick late night rendezvous but not much else. Stay away not worth the money.
Rhonda the desk clerk was great and its well worth the stay
Positive: Was nice to stay with our dog here!! Negative: Was close to the main road so it was on the noisy side.
Tho hotel was a nice surprise. It looks a bit run down from the outside but the rooms were really nice, the breakfast area was large, updated and had a nice selection.
Nice and clean rooms, Basic amenities. Helpful and courteous staff and management. I would recommend it for a night or two. Located near many Historical covered bridges. Not far from shopping and food. Exit 228 Across from the Dennys / Flying J.Thoughtful amenities
Negative: They didnt allow us to bring our two cats. The main reason we picked them was they are pet friendly. They are only pet friendly if you only have one pet per room. Very disappointed
Booked a room in advance, drove there and while checking in they tell me they have to cancel our stay because they’re having issues with the room keys. Great of them to let us drive all the way there. Also couldn’t find a room at another nearby hotel so we ended up having to go back home. Never again.
Rooms near parking lot noisy all night long. Many locals living here, partying like its an apartment building. Maids use an oil to clean room floors that made me sick, burnt my eyes and gave me a headache. Switched rooms but same problem. NEVER EVER WILL I COME HERE AGAIN. PLACE OUGHT TO BE SUED...If youvvalue rest, this is not the place to get it. 2 stars is for the staff, they were nice.
They are upgrading their rooms. They forgot a couple of things in mine like lamps and garbage cans. Staff bent over backwards and made my stay very pleasant. Towels still thin and small but thats the chain.
Stayed there last week. I enjoyed my stay very much, it was clean. Staff were all friendly to us. They are remodeling. It will be wonderful when they complete the work.
Great place to stay. Theres a bar inside the hotel and they will be opening their restaurant soon. Clean and comfortable room and friendly helpful staff.
It is what it is. A foreign owned overprice overnight hotel. It is a shadow of what it once was. i waa stranded and needed a place to stay. It was clean and a small breakfast with a waffle maker.
I had a great visit at this hotel. The front desk receptionist Jamie was very polite and friendly. The next morning at checkout the front desk receptionist was also very polite and friendly. Thank you for making my stay comfortable every time i come!
Paint chipping off walls Perrin the drain of the tub kept -dollar deposit for no reason said we were smoking in the room even though they had someone come down walk in the room and smell it to make sure that there was no smoking in the room do not recommend staying and I will never ever ever go back to a Red Roof Inn
All I want to say is, the most important thing, besides cleanliness, is a comfortable bed. Sorry Red Roof Inn, you didnt provide that. Other than that, it was ok.
Average hotel but going through a renovation. Clean, quite and comfortable.
Positive: Easy check in and friendly front desk staff Negative: I got what I suspect were bedbug bites after staying here.
Danielle Crews is this propertys biggest asset every guest is family and that is what weary travelers need . .family ! Daniell makes this happen. You can truly tell she loves her job.The property is clean the rooms are beautiful and clean
We stayed here only because everyone was booked up but was not happy with it way too expensive and it is ran down and dirty will never stay here again the pictures of this hotel I believe are from a different red roof it does not look the same as the pictures
Decent rooms, nice staff just a basic hotel nothing fancy food and gas close by good location.
Looking for a place for the night around 11 PM as we were on our way to Michigan for my mothers funeral. We were unable to call ahead for reservations as we left on the spur of the moment. Figured to drive as far as possible that eve and see where we ended up. Here we are and it wasnt until we pulled up to the front lobby doors that we saw the 8.5x11 letter size printed copy that said no vacancy!!! What ever happened to a sign out front with that info? How about posting on the website we searched to find this place while we were driving??? Not happy campers we wasted the time only to find it was basically closed!!! Well be sure to mark this place off limits as there appears to be communication issues!!!
Great hotel and Melanie at 1080 location was wonderful she was so helpful being hotel.com screwed up our check in cuz it was midnight...
Sketchy. Bad breakfast. $100 security deposit.
Nasty. We left and got our money back. It stunk. The head of management at front desk had dirty hygiene . Nice but she smelled. Only 6 TV channels cleaning staff nice but also not clean.
Awesome staff, clean, quiet, perfect location via interstate 90
This is an older hotel that is being remodeled. The bed was comfortable and the room was clean. The staff was also friendly.
Positive: Nothing that I can think of. Negative: The floors in my room were filthy. Stains on the bed sheets.
It wasent to bad I didnt like that I couldnt light candles up around the jacuzzi tub to try makeing my gf feel special
Very nice staff. Clean room. Candice is the shining star here her customer service on the phone and in person is exactly what customers should receive!
Walked into our room smelled like moldy basement! The chairs were amlost black from the dirt and spots on them and sides filled w dirt crumbs and hair! We immediately checked out!
They were not very understanding with the problem my boyfriend had and gave me ten min. To pack up and leave after my boyfriend was taken to the er
Friendly staff, clean room, my dog stayed for free. I travel through this area two or three times a year and I will definitely stay here again.
This one was pretty good. The receptionist made a mistake and was pretty good about it and gave us our money back and even made it cheaper for us
Front desk hostesses were nice. Rooms were clean, remodeled recently. I would stay there again
The best part of our stay at the Ashtabula, Austinburg red roof was the staff. Had to switch rooms 2x due to defective plumbing issues ~ room was clean & descent.
Impressed. Better than expected. Great customer service. Sunset taxi is the way to go!
Liked that breakfast was available before 6am... We wanted to get early start to beat rush hour, construction workers were trying to get early start-- and breakfast was available ! AWESOME!
The shower had very little hot water! The room was very clean and staff was nice.
The front desk lady was cursing in front of my child because the key machine broke. And she did not even give directions to our room.
I think the ac/heater unit in the wall needs cleaning. There was an oder in the room.
Ross from housekeeping was wonderful but other then that yikes! Shower curtain was falling off the wall, pool was closed, workout room was closed....
Positive: Clean, good location. Negative: Bit pricey (but on the weekend)
The room was nice and bed great. The front desk woman exceptionally helpful and nice
Some rooms nicer than others, all around good place to stay.
Slightly improved from what it was a year ago, but still has ALONG WAY to go before it will be anything close to acceptable accommodations
The beds and the room in general were really decent. I would stay here again if I ever needed to.
I checked in with my disabled friend so we could be in the air conditioning and watch TV and relax together watch the try baseball and watch movies we were told wed have 54 channels we had six channels one of them was Spanish it was horrible we could not get any sports they kept saying that we would be getting cable at any time that the whole time we were there we only got six channels we had to leave the hotel every time the tribe was on and go spend money to restaurant to watch The Tribe play what a disappointment talk to the manager no refund no apology only six channels what a joke
They need an elevator. Not easy to climb the stairs with luggage
Loved it. PET Friendly🐕. Staff was GREAT!! Treated us awesome.
Great customer service. I spend enough time traveling through and always stay here when Im working in the area.
Comfortable bed, nice people at the desk.
Nothing to do at hotel and rooms didnt stay cool like they should of
Very nice room. Instead of carpet, its hard flooring.
Very nice! A pleasant experience while on a road trip!
I didnt hate it!! There is only one ice machine only in the whole building !
Lovely place...the Jacuzzi wad the best...
TV didnt work musty smell in hallway,pool was filled in.No flag on the flag pole
Loved it.nice and clean. No BED BUGS
I loved it 🥰 me and my boyfriend enjoyed every moment
Bottom of the barrel hotel just cant do it
Clean and comfortable
At first I didnt no what to expect. But I must say its ok
Horrible front counter person. Smelled dirty in hallways. Will never come back
Nice and quiet. Clean. Great customer service.
Nice
It sucked.
Great rooms and service
Recently renovated, friendly staff.
Clean staff if great help
Great stay would stay again
Sux bad
Does not have breakfast😒
Great place to stop for the night
Wrong keys, dirty rooms
I love the amazing service
Terrible
Bedbugs
Dirty
Never been there.
Nice place
Great place (
Great place
I recommend this place is very clean and hospitable also its variety in breakfast is delicious
Modest, but very goodVery good service
Ni e hotel
Cozy!!!!!
Total reviews rating 3.5
134 Reviews for Red Roof Inn Ashtabula - Austinburg 2023:
Review №1
2022-07-10Room was very clean and updated as well as roomy. The rest of the property was very old and in need of repair, updating and overall more attention to detail. Hallways and entry areas were very dirty. The outside of hotel is not inviting, like you are entering a juvenile detention center. The parking lot has been patched to the point it feels like your driving on the surface of the moon!
Review №2
2022-06-23Room was clean and comfortable. Staff was helpful and responsive. Breakfast was very basic but overall a perfectly fine place to stay for a night or two at the price.
Review №3
2022-03-02Staff was super friendly and very personable and although the room was pretty nice as well as the front desk area, you could definitely see the age of the building throughout the rest of the building. Overall not a bad place to stay if youre in a pinch and just need a room.
Review №4
2022-04-12My friend and I were very pleased with this Red Roof. Very clean, no odor, staff was pleasant. Had problem with heat and they came and fixed it right away. Not far from Spire. We will definitely stay here again.
Review №5
2022-06-18Very nice and clean no frills place. Super friendly staff. Breakfast was decent. Good location easy on and off the highway. Very nice place for the money
Review №6
2022-06-28Negative: This location was atrocious. The overall building itself was in poor condition. Bad plaster drywall work. Public hairs all over the bathroom, toilet paper dispenser was falling out of the wall. Some sort of spatter on lamp shade. Overall it was very bad.
Review №7
2022-03-06Positive: Clean; freshly decorated bedding; decent breakfast for the price. Negative: I dislike running $100 deposit for incidentals or damages that I will never incur.
Review №8
2022-07-11Positive: That they allowed dogs. Negative: I didn¿t like that my tub had someone else¿s hair in it before I even used it, the sink had some hair in it, and part of the tub had rust.
Review №9
2022-07-17Bed was very dirty, blood stains on pillow case, dirty foot steps on blankets. Also had mold in bathrooms and bugs in all the drawers and floors. Everything was sticky
Review №10
2022-07-04Clean room, comfortable bed and pillows ... Close to Ashtabula and Walnut beach. Breakfast included...waffles, cereal, apples, coffee, juice, bagels and danish.