Delivery
Yes
Rallys in Toledo
Categories
Location on the map
Toledo, Lucas County, Ohio, US
Service options
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Highlights
Fast service
Yes
Popular for
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
No
Wheelchair-accessible seating
No
Wheelchair-accessible toilet
No
Offerings
Kids' menu
Yes
Late-night food
Yes
Quick bite
Yes
Vegetarian options
Yes
Dining options
Lunch
Yes
Dinner
Yes
Counter service
Yes
Dessert
Yes
Amenities
Good for kids
Yes
Atmosphere
Casual
Yes
Crowd
Family friendly
Yes
Payments
Credit cards
Yes
Phone: +1 419-476-7293
Site: https://locations.rallys.com/oh/...
Site: https://locations.rallys.com/oh/...
Opening hours
- Monday:10AM–2AM
- Tuesday:10AM–2AM
- Wednesday:10AM–2AM
- Thursday:10AM–2AM
- Friday:10AM–3AM
- Saturday:10AM–3AM
- Sunday:10AM–2AM
Rallys in other cities:
Comments (199)
Not only did they not have Mozzarella stix, their shake machine was down, and the chicken boxes we got were not even half full. Just unacceptable 😩
For gods sake youd think youd get the order right after the first time but nope.. guess not
DO NOT use the order ahead feature!! My girlfriend went to pick up our food. After 15 minutes of waiting at the online order window & not once being acknowledged she moved over to the other side. At the speaker she explained the issue & was told she would have to move back to the side that she had already been ignored at. So, after 30 minutes she returned home with food that was NOT ours. We tried to call the store multiple times but they refused to answer the phone. She had to drive back to the store again. This is 100% unacceptable!
Pulled up to the window and got this: Your order will take at least 15 minutes because me and my co-workers are wiping down the counters. Corporate is coming tomorrow.No one in front of me. No one behind me.Making your restaurant presentable for corporate is no excuse to quit serving the costumers who support your business. Delegating cleaning duties throughout the shift is a simple solution to ensure both customer service and a cleanly work space.
Every time I go there and get home my full order is missing something. I wanted 4 double deep sea fish sandwich, they only had 3 so I ordered a double with cheese. And loaded fries. Simple order u would think , especially when it was him that said he only had 3. Well as usual I get home and only got 3 fish and loaded fries. Low and behold no double cheese. But got charged for it. So I call the number and no doubt no answer and yet cant leave a message cuz it just hangs up. So thats just 1 more place I will never go again. They must need my money more than I do.
Service was very slow. Took over 1/2 to get our food. Food came and it was not fresh. Fries tasted like the oil hadnt been changed in a long time. Philly sub bread was hard, very little meat. They messed up our shake orders, not once, but twice. Bringing it to the attention of the employee was like we totally insulted her. Her attitude was horrible. We will never go back there again.
No ice in my drink, no ketsup for fries, no napkins, chicken tenders were hard
If I could give this rallys specifically 0 stars I would. I have had multiple problems with them in the past but they were always just slightly annoying little problems like the wrong size item or missing sides. Tonight however they gave me a pop that was spoiled ( I didnt even know that was possible), they gave me 3 plain hamburgers with just the patty and bun thats it instead of my 2 big bufords and the cheese champ, they gave me their chicken bites instead of the 5 piece boneless wings with buffalo sauce I ordered, and left out a coke (in hindsight I guess this was a good thing since the other one tasted so off).
Google doesnt give you the option of rating zero stars. Unfortunately, that is what this location deserved. How can you rate a place if they arent even open for business at 2pm on a Saturday? I mean the lights were on employees were working they just werent currently taking orders due to the fact that they were cleaning the store. Ah well, made the quick jaunt over to Burger King where i think they wait till after they close to get their cleaning done.
There’s only one employee there who’s any good. Any time she’s not there it’s a mess. Last 2 days we’ve gone there. Yesterday no one answered the com or window and today a guy told me that they’re closed. I said it says they’re open online and he said that they’re open but they haven’t cooked anything so it would another 36 minutes before they’re open. Absolute trash. Bring my girl back 😩
Just went through the drive thru and ordered a Big Buford with fries and a drink. It started off with a very rude greeter telling me exact change or card only. After I ordered my meal I asked if I could have some cheese sticks, we’re out of cheese sticks. OK how about chicken and fries box, no chicken. How about a strawberry shake...no shakes. My burger was ice cold and the cheese wasn’t melted and the bun was stale. Went back through to correct it, and more rudeness. I told them what happened and I have them my old burger and the manager handed me my bag. She said please check it right now. Luke warm. I didn’t eat the burger but I did write this review. Fries were good...
Burger was completely cold and showed no signs of ever being warm. The cheese slices werent even close to any semblance of melted. The bun was stale and the whole thing was drowning in mayo. I ordered loaded fries and got chili fries. The only decent part of my meal was the coke. Wont be ordering again.
Do door dash and every time they gave order to someone else or they said they never got the order or they were closed..
The food was fresh but i asked for a side of garlic butter and they said they couldnt give it to me. I said to them if u have to charge me then do so and the reply was we dont have a button for it. Ive never had a problem getting a side cup of it.
I’ve sat in line at the drive thru for a total of 20 minutes before. Most of the time it’s 10-15 minutes. It’s ridiculous. And they’re out of hot dogs most of the time, which is all I get from there. But some of the workers there are really nice. Others aren’t.
I gave my order 5 times .. they still got it wrong. Then I got my food. The fries were cold barely cooked. Some still cold like out of the fridge. An my burger. Cold but burnt. Not just a little but charred. That place is horrible an I would not send anyone there to get any food.After eating there I became Ill an I am sure it is from the food. Eat there at your own risk.
Have went two days in a row to get some ice cream and they are not serving ice cream... how are u not serving ice cream at 630 thats when alot of family go out for ice cream after their dinner. So I called another location near me and was told they only have vanilla and its very runny I shouldnt waste my time pretty much. Wow just wow maybe u should put in your website or some where that u dont serve ice cream after a certain time if thats the case.
I just went thru the drive thru on 7/2/21 at 0120 and I order a fry lover xl for 4.49 and the fries were awful. The cup was half filled and 4.49 is a bummer. 🥴🥴🥴 I was really wanting some rally fries tonight, I fed these to the dog and I could hear him crunching at em . Thanks
One star because zero stars is not an option. Paid for three items at the drive-thru but they only handed me one. So I kept waiting until the guy came back and thought I was the next car in line. I had to ask for my second and third items. They made the second one and he again thought I was done. Had to ask again for the third one , which ended up being only halfway cooked. Do not recommend.
They have horrible customer service, i had a huge order, they were out of everything dang near. I ordered 4 of the the 2.49 chicken bites box and each box had different amount of bites. One box had 5 and another had 10, i was not done with my order when she totalled it out, so i had to put a 1.00 hot dog on a seperate order. Get to register to pay and paid with card for first order and then handed her a 20.00 for the second, she takes twenty stands in window for a second then says i cant take this i need exact change. So paid for it. I asked did she give a receipt she says yes then walks away and comes back and says were out of receipt paper all the food was cold, old and too salty. The bbq boneless chicken wings were hard and they sprinkled bbq on them they mixed old fries with new fries and were soggy. So i could not verify my order to be correct or have proof. I will never go there again. This is how you treat your customers on top of all you were missing, and no receipt paper for proof, then the nerve to be rude as well........ This was unacceptable. Worst experiance ever, and I am new to Ohio. If i had a choice to give Zero stars i would because they dont deserve the one I HAD to give.
WARNING ⚠️ ⚠️ WORST PLACE TO EAT THE FOOD WAS WRONG AND THE SERVICE WAS THE WORST IVE EVER HAD. THEY WOULDNT REPLACE THE ORDER AND I HAD THE FOOD AND RECIPE FOR IT AND CORPORATE YOU CANT GET AHOLD OF SO SAD.. THEY ALSO DONT HONOR THERE OWN COUPONS.... THINK TWICE ABOUT GOING HERE MANAGEMENT IS RIDICULOUS AND RUDE...
The food was really fresh especially the fries which are usually my favorite part. The banana milkshake which was perfectly blended and the staff was polite
They let people sit at the speaker for 20 mins before informing them that theyre closed (before closing time). Completely ridiculous. Not to mention, the last few times Ive been there my food has been cold.
Turkey was walking around the parking lot but no Turkey on menu
Absolutely terrible. Management should be ashamed. Do better. Big Buford?
It was my husband night to cook. The kids talked him in to Rally’s. We got an order together. He went to rally’s order. Mind you it was A big Order. But when he got home we were missing 2 sandwiches. He called up there and they said because two different woman put the stuff in the bag. They couldn’t do anything about it. Or he could put all the food back in the bags and bring all our food back. So they could see what we are missing. Mind you all the food would get cold because it’s 12 degrees outside. We spent $34.63. That will be our last time spending money at Rally’s. I tried calling back up there and now the phone is saying this cellular phone is not taking calls at this time. I even tried calling corporate and the phone call just goes silent. What a joke!!!
Employees seemed rude (not all of them, but specifically a woman cursing loudly from the back). This location seemed understaffed. Had I not paid for my order I would have left before getting my food. The food itself was fine, but standing at the service counter for several minutes before even being acknowledged is unacceptable in the service industry. If you MUST have Rallys, chose another location.
People working had her s*** together! Usually not the case at fast food places.
I mean at the beginning we didn’t have a car to go through the drive through but an employee helped us out at the window and gave up some of the best food filled our stuff up extra honestly just because of that I’m definitely coming back here everything was hot n fresh like sheeshhhhh
Easily the worst Rallys or Checkers Ive been too.Messed up my simple order of a 2 for...The chicken patty was burnt as if it had gone to Hell. It was as if when the menu said the chicken was hot they simply paid less to mean grossly overcooked.Dear, Rallys owner who gives a generic response to everything:Shut up because you seem like a bot, or give an honest response how you dont care or will improve.Heres an idea: give an email or phone number to reach you because Id be ashamed to attach my name to this disaster too.
HORRIBLE !!!!!! I had issues with Uber eats because of the fryer ( that’s fine, life happens) spoke to the manager and automatic attitude. Once I received my replaced items..... THE FOOD WAS COLD. I literally live a block away, there is no way it could of been the drivers fault. SAVE YOUR TIME AND MONEY at this place. Ridiculous.
Extremely irritated and upset. I went to pick up food last night and watched them make it without a mask. I was visibly upset about this. The employee proceeded to stick her unmasked face as close to my masked face as possible to ask me something and then laughed with all the other employees after the window was shut. As someone who suffers from extreme anxiety, this was absolutely ridiculous and uncalled for. I am beyond angry.
Its not a Cheese Champ if there is no cheese🧀
I love Rallys, however; this particular location is always a disappointment. I consistently wait 15+ minutes in the drive through which to me is worth it because of the fries. Today I waited in line, and I never complain about my wait, in fact i know I will wait that long every time. However; today, the person in front of me ordered a lot of food, which again is fine, but when I received my food, only checking it after I got home (mistake) My fries were only filled halfway and my burger was cold (as usual). This may sound stupid, but i also know when I get my meal, my burger will be cold and Im okay with that because the fries are worth it. I dont think Ill ever be visiting this location again. Constant disappointment. Lesson learned.
Awful... was told they had next to nothing on the menu... order was nowhere near correct... burgers... ha cold meat pucks with condiments inside and out... everywhere... lovers fries cups half full...
-Negative 50 stars if possible for Central and Cherry. I kindly asked for the burger w. No mayo and cheese. She repeated it back. Whats on it.? MAYO and cheese. Whats on the receipt.? No MAYO and cheese. I have a particular kid and they ruined his burger instead of paying attention to it instead of gossiping they could have answered the phone when I called. The entire order was $16 worth of garbage. I was so hungry and ithrew it away. But fast foods always want more money in their checks.? They dont deserve it. Busy or not. No excuse. Also, a sign on the window stated they have to wear gloves. They didnt have any. Lucky I didnt take pics.
We pulled up and all the employees were sitting outside of the restaurant eating ice cream cones, i think it was strawberry twist. we sat there for a second and they yelled “we’re closed”. this was at 8:30 pm so we knew they weren’t. When we asked why they were closed, the woman said “i don’t know. that’s our manager over there... a break i guess”. We appreciate giving the finger to corporate america, but we just wanted some fries.
Didnt get all my order. What I did get was cold like it was just taken out of the refrigerator . Very dissatisfied tried calling them and they wont answer yesterday and today or call back when left a message. Didnt receive the correct receipt so I could take the survey. Suggest not going to this location on W. Laskey. in Toledo ,Ohio.
Had issue with rude employees a month ago but decided to try them again so i Went to the one on laskey road in toledo ohio at 12: o’clock pm on a Wednesday should be packed for lunch time. What i found was customers waiting in line for someone to take order at speakers and getting fed up on waiting and driving to window only to find that nobody was inside or if they were they must gave been hiding in the dark. The Building was still closed during the lunch crunch. Hey i get staffing issues causing delayed openings but you should at least have sign stating closed or maybe blocking the 2 drive throughs to keep things like this from happening. Lots of angry and hungry customers pulling out of the driveway that day.
We were the only car in the drive thru and still waited 15 minutes for an order of fries. Actually drove thru the drive again to remind them that we were still waiting for our order. Employees were grumpy at us and I almost missed clocking back in after my lunch break because of the delay
They dont even deserve one star go there wait in drive through line for 20mins for them to give me cold fries and not even the bugars I asked for walking around on the phone touching food arent you supposed to be keeping hands clean and not touching anything else when handling food cause of covid? Not the first time going and having to sit in line for a long time every time I go this place disappoints me!
Just went to this location and they screwed up my order, tried to call back several times when I got home to let them know only to get a phone that rings and rings and then says the cell phone customer you are calling is unavailable. I ordered, half pound chicken bites only to discover when I got home there were 6 pieces and a few fries in the box, no where near a half pound. My girlfriend ordered a bacon roadhouse meal and the sandwich had no bacon, no barbecue sauce, no onion straws or cheese. We also never received a receipt. I called the 800 number and filed a complaint and asked why they wont answer the phones and was told most dont ever answer and he has no idea as to why. I spent $23 on food and my girlfriend and her daughter at hardly anything because their stuff wasnt right.
Jackman and Lasky location:I was at the drive thru for 5 minutes and no line so I said hello, are u ok? I was expecting them to be hurt or something serious. After several attempts to hail someone a guys said that he was there alone and unable to take my orde . I said I dont think that you are supposed to refuse 5o take my order. He said yeah well Im not supposed to be here alone either and the place is a mess so I need to clean it up, goodbye. I said maybe I can help you, Id like your GMs name and phone number. He didnt respond. I said you have to give it to me because I will find out anyways. He turned the sign off and cut the intercom. They are supposed to be open until 2am tonight. Just close!!! Go gome!!! The only reason you are there is to serve food! If you refuse that then just go home. Id like to speak to whoever is in charge of that store. This kind of behavior clearly starts at the top. This is not the first problem Ive had there but it is the worst one. Maybe the worst thing ever at a drive thru. What a joke. Just close the doors. If you dont serve food you dont make money. Period
Twice now when ordering through door dash this location has ignored the order request to make my burger without nasty ketchup or mayo.Each time the recipet asked for the burger to be without both and each time my burger has come with both.Idk if they cant read or just dont care. Wish I could post a pic of recipet. They dont bother answering the phone either or they pick up and hang up right away .
Should have 0 stars absolutely SUCKED. The burger my man got was suppose to have cheese, pickle and ketchup.. no cheese and the burger was cold. I got the Rally burger and it sucked as well again the burger was cold there was cheese this time but it wasnt even melted. My man also got a blue chiller which had no flavoring in it was just ice n a tint of blue. The fry was the only thing good.
Horrible service and staff. Everytime i try to go there the past 3 months, its some excuseWere out of food at 3pmOur system is down constantly1 guy running the whole thing by himselfAnd on top of that, if i do actually get food, the staff is downright surly and rude
Terrible service, ordered #7. Mothercruncher and #9 chicken bites with extra ketchupWhat we got was a hamburger and about 5 chicken bites. No barbecue sauce no ketchup and a lemon aid that was so watered down that you could not call it lemonade. Absolutely terrible.
It was aweful. I waited over 45 minutes when there were only 4 vehicles in front of me. How can you mess up 2 Big Burford one with no onion? Nothing on mine and no onion on hers. Cold. No more for me!
The mother cruncher is disgusting and when we came threw the drive threw we were told that they just went the a big rush and we needed to pull over to the parking lot and wait 15 mins before we could place or order.. not a happy camper and not sure if Ill ever be back
At 2:30pm on a Saturday came to order but was told they were only expecting Doordash because they were cleaning the store. Silly time to clean the store. They turned away 4 cars alone while I was in line.
Food was hot and freshly made...a little better than NYs Checkers
I pulled up to order food and the employee was outside leaning into a pickup and talking to the driver. He sees me and goes into the restaurant and announces over the speaker that they were closed for 15 minutes due to a shift change. At 5:30 p.m. He then comes back outside to continue his conversation. Never going back.
Just tried to order food. The person on the speaker told me they couldnt take my order until sum1 else got there. I asked when that would be and he was like IDK when they get here ..this place opened at 10 and its 12:30. Rediclius. !!!!
Omg..fire the employees and start over or just close this place, waited 45 minutes and they still messed up my simple 1 meal order...the guy at the window told me to stop coming there!!! Wow
Food was very cold after waiting about 10min just to get our food. When driving back around to tell them it toke them 5 mints to come to the window. The guy we spoke with was suppose to be a manger but did not act like it and told us thats how or hamburgers come. Mind you Swiss mushroom burgers are not supposed to be cold but let him tell you they are. Not only that instead of hearing us out he went to go remake the food after saying we did not want it. The bad part is they couldnt even refund the correct amount with the receipt. Mind you the manger was around but didnt fix the problem he had somebody else do his work that could not even do it correctly. An No they where not busy. They are rude and disrespectful. An management sucks
Waited in line for 10-15 minutes for them to tell me they are only serving GrubHub or Uber Eats. That should tell you all you need to know. Look at all their recent reviews... Do yourself a favor and skip this place.
Should have 0 stars. Guy named Steven was rude when taking my order and ended my order. He was not wearing a hair net and was wearing a nasty big hoodie zip up jacket. Came home with the food to find hair on 1 of the burgers. So gross. health department need to go there. Owner should train for better star.
Worst Rallys ever. Sometimes its open, sometimes its not. Shake machine has been down for over a month. Today no shakes and no coke products, image that. I just left and went to McDonalds a block away.
Rude..waited in drive thru for 20 min.But at one point 3 employees came from outside? One guy running both windows. The area looked like the kitchen from the steak and shake video! DISGUSTING! guy working the window shoved the bag in my face and said nothing. Done!Half of my fries were fried pickles. Health department needs to make a visit!Jackman and Laskey
The drive through employee litterly doesn’t want business he told me there was a 20min wait and i told it was fine and started to order then proceeded to tell me “what’s your deal bro” i told you to wait in the parking lot because the two cars ahead of you finished all the food in the store never heard that one before
Good food but very slow. It was like they didnt have anything prepared. Workers were nice and courteous though.
Completely terrible. Do not go to this location. Waited in the drive thru for 20 minutes, they didnt have half the stuff on the menu, then we didnt get 3 items from our order, and then there was a hair in my sons burger. I wouldnt even give them 1 star but it wouldnt let me post this without it.
My Favorite Combo Meal is THECHICKEN MOTHER CRUNCHER COMBO that includes Cheesy Fries a Soda Pop and OF COURSE; THE FAMOUSCHICKEN MOTHER CRUNCHER WITH BACON, LETTUCE, TOMATOES AND ONION; DO NOT FORGET THE HOT APPLE PIE PEOPLE; BECAUSE I SAID SO . I HAVE BROKEN MY NO BACON RULE FOR RALLYS AND I ENJOYED IT.🏁I AM A VERY SATISFIED CUSTOMER AND I LOVE RALLYS. WATCH OUTMCDONALDS YOU HAVE COMPETION!!!VANESSA GOLSTON🏁🏁🏁🏁🏁🏁A CUSTOMER OF RALLYS FAST FOODTUESDAY, 05/18/2021;GREAT FAST FOOD5:39PM🏁🏁🏁🏁🏁🏁🏁🏁🏁🏁🏁🍔🥓🍟🥧🥤RALLYS FAST FOOD HAS EARNED 5 STARS FROM ME AND MY BFF.🌟🌟🌟🌟🌟
This Rallys should just close up for good. Absolutely awful. This isnt a pandemic problem. Unfortunately this is this Rallys culture. Beyond slow is kind of an understatement.
They need hearing aids! I had to pay 30 dollars for things i didnt want I got 5 fries and 4 burgers and I only want 3 fries. I also ordered 2 large drinks and I got a large and medium. I ordered a sprite and I got a fanta?!? How do you mess up that badly
#1. All of our food was cold#2. Night Manager very rude when you call to get your food replaced. She actually hung up on me. A grown woman whos in a manager position...????#3. They made my food wrong...replace and make it better.#4. No apology. Apologize.#5. Who hires these rude people?
They gave me the wrong order last Christmas time I called the corporate office to tell them about it they told me they were going to be sending me a coupon for $6 never got it called back they said they never heard from me so Rallys owes me $6
I went there ordered two of their sandwiches one chicken other fish you couldnt even eat them they were like they had been sitting all day. she wanted to know if i wanted to come back and get new ones, really i want to wasnt my gas to go back there i dont think so. corporate office will be called.
I got to the speaker and they said this window is currently down. There was a red car in front of us After they receive their food i asked if they was now open. never answered me. so Not only did you lose me as a customer there was another person behind me that got shooed away to.
For fast food its really good. Personally I love the rally burgers, big bufords and mushroom Swiss samwhiches. They must have changed how they do things over the last year. They used to be slow but now things moves much faster without sacrificing quality.
This location should be shut down. Cold food. Rude employees. The inside looks unorganized and dirty. With all th HEPATITIS going around the Toledo restaurants like Tim Hortons on Monroe St. I expect this place will catch that same case. No one wears gloves to handle food! Who knows where their hands have been?? Gross! As long as theyre there I wont darken their doorstep.
This is some of the worst service we sat in the drive thru for 20 mins before being asked to pull up to sit another 30 mins and had to go ask where our food was the works were not even the slightest bit nice I will not be returning to this location
I would do a zero start if I could. Went to this location and the lights were on but there were 0 employees inside the store. Says on google they are open until 2 am. No signs or anything apologizing for the inconvenience. Calling the store and corporate tomorrow.
I gave them 2 stars because they have been a little bit better recently. Still, not a huge fan
Ordered the big Beaufort meal got my food started to eat my food and in it was hair very disgusting wont be eating there again
1 was the lowest I could give and that was too high.. but where do I start.. firstly we were rushed while ordering only to wait in line almost 10 minutes. Got home with our food and everything was old and hard, literally could’ve broken a window out with how old the fish and chicken sandwiches were. I wouldn’t not recommend this place to anyone!!
Just got food from the Laskey store in Toledo.1. The girl at the window was eating what appeared to my fries. That and she didnt wash her hands after stuffing her face with my food. Poor work ethics. Poor service.2. The food was ice cold.3. Will never go back to Rallys.
The prices have gone up but the food is good! The monsterella sticks are amazing
Took 25 minutes to get go the window. They were very flustered and in a rush. In addition, after 25 minutes of waiting, just to get cold fries and luke warm chicken poppers... Not happy.
For the past 4 days rallys on Lesley has not had any hotdogs . And everytime I had asked for no onions they have repeated it back to me and I asked again at the window and they said there was no onions and when I got home to eat guess what I found????? Yes damn onions on it . Come on people get your stuff together .
Manager with an attitude. Gave me attitude because I asked a simple question.I am the manager and I am telling you....WOW.. OKHe said i couldnt use it for a deep sea sandwich. He wouldnt let me use it at all. Didnt give it back either.Well...he was wrong. I went to a diff location. Got my sandwich and drink.KNUCKLEHEAD. you will not last as a mgr Mr.
Great for sandwiches and fries. Be mindful of how much you order. One meal might not fill you up but had the equivalent to about 2 days of food in calories
Rallys has the best fries of any place anywhere matter fact sometimes when I go out to eat Ill get a burger from somewhere else if I have a coupon and then go get fries from Rallys
The location on Jackman and Laskey is always saying their system is down. The need to close down if they cant get that system in check. I advise the onwer to check and see if they stealing cause they always chatting with friends and system down but friends have food.
The service was poor. As you know they have two lanes. We pulled in to the first lane for passenger window an the worker wants to yell at us stating if you want to order then get into the other line since we are backed up really rudely. WHATS THE WHOLE POINT OF TWO LANES IF YOUR ONLY GOING TO TAKE THE ONES LANE ORDER.
Forgot alot of the order had to tell them everything like napkins ask for the milkshake then they gave us mozzarella sticks without the sauce.
The gentleman that waited on us on 4/22/21 Toledo.Ohio 4pm Laskey/Jackman area ,great service ,great food! He is a keep!
Very slow service, especially at the walk-up. They frequently have difficulty hearing your order in the drive through, and it is very hard to understand what they are saying in response. Ordered a small raspberry oreo milkshake yesterday, was charged the same price as a large (which I had ordered last week, so I know the price was the same) and it was much smaller. In addition, it was basically a vanilla shake. There was almost no raspberry syrup and no oreo chunks in it.
Love their fries!!
Buns were different this time, tastes like sweet buns YUCK, ff were cold, burgers were old and they forgot my cheesecake.
Personally I do not like the food at all, thespicy chicken was normal but a sandwich was too small and no tomatoes. For me it is not even worth to go down and spend my money there
Tried to call to see why my order was canceled and when I did call the phone is disconnected and can’t get ahold of anyone that’s not right or fair to customers just because y’all don’t wanna do your job
I went through the drive thru tonight and ordered food. When I got home I was missing some of my order and called to see if they would take my name and I could get it tomorrow and the phone rang forever and then they answered it and hung up on me. Very rude. I will be informing corporate. NOT happy.
Pulled up to the left drive thru and waited. No response. Said hello 3 times. After the 3rd time the told me I had to drive around to the other window. All in all 30 minutes spent for a $2 chicken box! Dont go there!
Sat in line for 13minutes only to be told they are closing down for their break!! It was 2:30 Saturday afternoon....huh??? 5-6 cars behind us also turned away.....poor business practice, waste of gas and precious time.....never again!
Got order wrong the guy who took my order you couldnt hear him and never repeat the order back so I got my burger wrong will not come back there again
I ordered the bacon brewhouse mother cruncher, but it had no bacon and had hot sauce on it.
Food is yummy, but the service is so slow. I sat in the drive through for 5 minutes before anyone said anything to me through the speaker, and there was only 1 other person in line!
Food is always dry and cold,rude drive thru service..(late night)🤦♀️ never see hair nets on them and they all wear hoodies,I stopped 2 times juss 2c if mayb some1 was having a bad day but no everytime we go thru it was same thing the last time we went hair was in our sandwhiches,shld rlly not go there wld b my advice,pay 2 much $$ for food u cnt even eat and shitty service...
Order was correct, food was hot. Heads up as of now, they are only taking cards or exact change.
Everyone is rude and slow. They close there shake machine down at about 10 everynight when they dont close to 3am. They just dont cqre or have any pride at this place. Order is always a little wrong.
Says open until 3am, its only midnight, wait 20 minutes in line to get up to order and only hear were closed. Turn off your lights or something.
This was terrible service . My family and I waited 40 minutes for our food , got dirty looks. I work at chuck fil a and I have never experienced such bad customer service in my life . Dont go to this location
I Waited 20 Minutes In The Drive Thru For My Food . When I Got To The Widow , The Employee Was Very Rude . I Recieve My Food , It Was Cold Of COURSE . I Call To Talk To A Manager About My Food Being Cold . They Hunged Up On Me . Very Upset , I Will Not Be Returning .
Need to be trained on handling your bank card back after charging you ! They always walk away with it and make you wait to you get your food. It’s unsettling and suspicious
Orders are always wrong ..today I ordered 2 big chicken sandwiches no Mayo ..Mayo on both. for replacement I got one chicken no Mayo and one spicy chicken... really the rest of food was cold .but gave me a pie for inconvenience.
Spent almost $50 and got raw food the chicken was so that it was still pink and white absolutely disgusting
Just went to this Rallys. Ordered the 1/2 lb chicken bites for my daughter and got home to find out there were 7 bites in there and they filled the container with fries. Tried to call them and they dont answer. Pathetic.
Absolutely screwed up.my meL 2 loaded had only onions on it 2 baconzillas had NO bacon at all!!
Terrible service. Cold food and who does a shift change at 5 30 pm during dinner time hours
They didnt give me my large fries however the wait wasnt bad.
It was very good I just wish they had other fries besides the season ones
Cold sandwich with more then one piece of hair in my burger I know it happens but Im totally disgusted, the entire crew was more interested in goofing around then tending to their customers! I WONT be back to this location!!
Its usually hit or miss here. if I spend more than 15 in line, which happens frequently, I just leave and try another day. Today it got to 13 minutes with only two people in front of me. So average, its a cravings place more than anything.
Desperate food. Id rather go to Dennys sober. Some people really like Rallys but for the Lords sake I do not understand. Its like a cheap dinner burger but in a drive through. Go literally anywhere else.
This is my favorite location and if you see how my food was made you wouldn’t go back to this location during the day I wanted cheese on my sandwiches they forgot to add it so they wrapped it up and gave me 2 slices of cheese through the window I asked for it to be made fresh to order and I’ll wait and my food seems as if it’s been sitting in a warmer most of the morning but they lost me as a Customer customer for sure
Love their fries. they are unique to any fry I have tasted. they have burgers n chicken too as well as hot dogs
Are you drunk? Are you hungover? Do you want to hate yourself after eating 1,200 calories in one meal? THEN THIS IS THE SPOT. Get the fries. I dont care what anyone says; they are delicious.
Horrible service and the person at the window was very rude and my wings have no sauce on them, never going back
2am...just terrible. Dried old hard wings dipped in sauce (I get them often elsewhere so I knew these were old) & cookie crunchy refried fries
They were out of bacon and chili and milkshakes what else bacon chili milkshakes and wings and then ask for a big Buford without tomatoes and onions and it was not made correctly
Just good fast food ‼‼GREAT FRYS
The employees are always so nice and funny. The food is always loaded and hot. Great fast food place
Mother cruncher is still mother cluckn (cant attach image), rest of the order was sloppy and since when does rally serve soggy fries?
Delicious food quick. Not so healthy, but what do you expect from a fast food joint. Best fries ever!
She heard my order, but didnt give me what I ordered & no receipt. Not sure I will visit anymore!!!
Pretty good food, and pretty fresh considering its 11 at night.
Good fast food for the price but terrible access from the road. If you make it out without getting t-boned then you are a better man than I.
Simple order. Two Rally burgers no tomato’s and no onions. Wrong. No one is answering the phone. Zero stars.
Food is alright but there was 1 guy working the lunch rush... Get him some dam help man
Nice people but poor service. They cut me off in the middle of placing my order and the food was prepared poorly.
Worst service in my life the cashiers have attitude when you tell them to make your burger or cook your fries to fry french fries in a special way real bad attitude dont like it Lackey Orchard Street Gibson zero
Trifling always getting my order wrong and the workers never use gloves. The manager need a new life with her fat self
Im not even going to leave details of my experience the last time I was here it was six months ago when the pandemic started they were terrible and mean.
This place was dirty and we asked for fresh fires but didnt get them. It took them awhile to get our whole order to us.
Food was cold and my order was wrong. It is always usually wrong. Not going to be a repeat customer.
The ice cream machine is always down and they never have funnel cake fries.
Well it went back to the old ways service sucks food not correct
Its a joke so unprofessional sourdough bread wasnt toasted,cold burger,wrong burger,waited 3 minutes for a receipt,then went back told him it was the wrong burger and cold and he said i was wrong went back in forth for a minute then he gave me what my receipt said the worst rallys ever never again
I ordered through uber eats and had missing food most of it was burnt and missing condements. I tried to call and it tells me theyre not available.
Its Rallys💁 was good .
Every time I go here i get cold fries :/ last time I went they were litterally stone cold. So disappointing :c
Absolutely terrible service. Waited 18minutes for soggy fries. Only 2 cars in front of us. Will not return.
Food is terrible, customer service is bad , rude drive thru workers and always have an attitude
Line moved fast, food was good and the staff was friendly.
Great burgers and fries and quick service
Horrible service, manager was very rude and slammed the window on me. Would not recommend anyone to spend money here.
Im giving this place 3 stars cause my service wasnt what I normally expect from rallys. It wasnt to bad. But i tried a few new things that just wasnt up to par with me.
Food just wasnt tasty. Burger was half smashed, poorly assembled. Fries were not even very good. Such a disappointment. Not going back.
2am very very lazy and slow cold to no food available. They have you wait you think for fresh food yes for you to take home and cook it no joke.
Tried new sandwich with garlic bread. Was awful. Never get it again. Usually their food is good
Filthy, Unfriendly staff acted like it was a burden to wait on me. No hello no smile. Food was terrible.. dont deserve the one star..
Absolutely terrible customer service as usual in Toledo. It never fails when you go to rallys here in Toledo the food is ok but the service is always poor
Great food nice cashier but they be playing around took a whole 7 mins to come to to the window whats really going on🤔🤔🤔
Only reason for 4 instead of 5 this trip was they forgot to put the dipping sauces in the bag.
They sucked the fish and chicken was over cooked and hard I asked to replace my order and they told me no I couldnt Ill never go there again Ill go across town before i got there if I was you I wouldnt go there either
Waited in live for 30 minutes half of that time at the speaker nobody answered us and there were 5 cars behind us could see at least 4 different people in the store working just sad because the 2 cars in front of us did the same thing and it was only 9pm
Hamburger was as cold as could be it was nasty never go there again
The people are very rude .and dont get all of your order . never will go back to that one.
Absolutely great this time around.fast service and hot food that hit the right spot.10 out 10 would recommend.
Love the fries, burgers are so so. Last time here fried were still frozen.. yuck
We have tried to stop by around 10:30 for 2 nights in a row and they are closed already.Very disappointing.
Best rallys in toledo. Food was fresh and hot. Crispy fries. Seemed clean and well ran.
Very slow drive-thru for lunch rush, ( blame this on management ) ( not employees ).
Fries were good, my large pop had ice to the top and barely any pop
The gentleman that was on drive thru was really nice and our food was hit and fresh
How bout no stars,no greeting just felt a bad vibe coming here.no mask worn or gloves.extremely disappointed
The employees wear their masks below the nose. The same employee handles money and food.
Rude and unprofessional drive thru service. Food was wrong... fries cold.
It is a good rallys. Always get the order hot and correct. Drive thru and walk up only, no seating
Rude Rude Rude! Its a light skinned black Male that gave me nothing but attitude! He acted like he hated everything about his job! He rushed me like I was on the assembly line!
The worst customer service ever my order was wrong and workers were extremely rude I will never be back they all should be fired it was a huge disappointment
If you have a promotion, yall should not ever sell nothing cold. It should all ways be hot and fresh.
Late night food run was see better than expected! As well as fast and fresh.
Really rude and the manager was very rude to me and I didn’t get some of my food then I went in and they didn’t want to give me my food that we paid for
Food was cold, buns were stale, staff was rude. Not going back to this location
Half of my fries were burnt and the wait was longer than what it should have been but the Boneless Wings though on point
Food is awesomeService is SUPER SLOW at most rallys
Fresh, but never gets your, even simple order correct...
Consistent food quality. Extended hours are convenient to my work schedule
Its good food clean and fast service affordable
Service was great people went to reserve me that my order perfect
I love Rallys but this place has horrible costumer service and messes up ever time we go there. Will not be getting another chance from this family.
Over charged me for my food and manager refused to refund my money back, food was cold and tasted bad, filled out survey and requested call back and it been 3 weeks and still no call back.
Should be zero stars order was completely wrong staff was rude cold dry Will never eat at rallies again would rather go to McDonald’s
The fries are to die for! The only restaurant fries I will SMASH HOT OR COLD! YUMMY!
I did not get what i ordered . Poor service and poorly cook to top it off . I would have gave 0 stars if it was a option
Waited 30 minutes for cold food, didnt get my whole order, had to go back, waited 30 more minutes
Didnt give receipt/ Rallies food is good
Total reviews rating 3
199 Reviews for Rallys 2023:
Review №1
2022-01-25Poor customer service. You have to repeat your order several times if you want it to be correct. Always check your order before you pull off (leave), ask for napkins, ask for salt, pepper or any condiments. Make sure you also get your receipt and your change matches. If placing a large order place it at the window not the order intercom. Remember check your order and make sure its correct. Open the sandwich wrapper and check. They will charge you for extras like cheese tomatoes pickles and onions and dont put it on your order. They all act like they are high from smoking a blunt. I ordered 2 of the Deep Sea Double Fish with everything on it and got 2 regular fish sandwiches with lettuce and tartar sauce plus paid almost $2 for extras.
Review №2
2022-04-08Got my entire order wrong. Originally didn’t even give me the loaded fries that I ordered and then when I asked about them, they filled the box with chicken. Also got my sandwiches wrong, when I realized they were wrong before I left - they took my bag back through the window and then took my receipt so I couldn’t have my order number. Beyond disappointed. Also watched an employee stick his fingers in his mouth with his gloves on. Absolutely disgusting. I called corporate and they only offered me a $5 coupon.
Review №3
2022-06-29I was a fairly regular customer until they tried to charge me $0.79 to have the whiskey maple sauce on the whiskey maple mothercruncher and would only honor the advertised price if I order it without the sauce for which the sandwich is named. Could be a training issue bc they definitely have difficulty keeping staff at this location. Overall, there have been multiple signs of serious management issues and now potentially false advertising which I can no longer overlook for the strawberry ice cream (not like they EVER have cones anyway). I will not be back. Would give less than one star if it was possible.
Review №4
2022-06-04June 4, 2022I placed an order with Uber Eats today and when my food got here it was cold, missing a complete sandwich, the other sandwich had the items on it that I asked for them to be removed, and the fry cup was only maybe 3/4 of the way full. What a mess. The recipt has everything right on. Who could eat this slop anyways, I had pictures but there is nowhere to post them. I was so mad, and I guess I still am.THANKS RALLYS IM HUNGRY!!!
Review №5
2022-04-17Being one of the only late-night resturaunts to choose from, the amount of times I have showed up in the drive-through to be told we are closed or we arent serving at this time inbetween the times of 12am-close is UNACCEPTABLE. One of your marketing points is how late you are open but doesnt make a difference when you can never provide food during part of your OPEN BUSINESS HOURS! I find this absolutely rediculous and unprofessional being that it has happened to me more than three consecutive times. This business need to be tightened up immediatly. I gave 2 stars for the times i actually get my food and it is quality is actually exceptional.
Review №6
2022-06-04I wish I could give 0 stars. This is the WORST rally’s I’ve ever been to. Go through the drive thru and ordered chicken bites box and 2 rally burgers with cheese. Never got either of the burgers. Tried to call multiple times no answer, nice. Go back to the drive thru since they are not capable of answering phones. 5 cars ahead of me wait for around a half hour just to get a simple order right. They give me the rally burgers, get home and there’s no tomato on either of them. Will be contacting corporate.
Review №7
2022-08-10Great food and service. A bit pricey but worth it and theyre open late, which is a win for me.
Review №8
2022-04-03The food quality and service at this location has been exceptional lately. In a time where restaurant/fast food experiences are on the decline, this is appreciated. Thank you!
Review №9
2022-03-12Had to go to 3 different windows 4 times to pick up 2 door dash orders(double order) and ended up cancelling orders because the slob at the window refused to serve me. I went to the walk up and of course thats closed. I went to the backwards drive thru because they have that marked as pickups (Really convenient to crawl over your passenger seat for this by the way) and knocked on window and was ignored. I pulled around to THE EMPTY normal drive thru and was refused service and told to go back to the other window again and then once again was ignored. From the grimy look of the store inside and out and the nasty piece of trash providing the level of service you come to expect if you havent given up on this business as a whole. I wont ever stop there for myself or anyone else. I dont expect much from their canned responses because if you read the reviews there seems to be a recurring theme for a very long time. Absolute garbage company.
Review №10
2021-06-06Apparently they dont know what Boneless means.Bad attitude when they finally answered the phone (4 calls!!!)Fast food with too high of a price. No thanks! Dont come here if you expect what you paid for... they apparently only answer to a big and powerful screen.