Definitely houses border immigrants from Mexico and they leave cigarettes butts everywhere. They are obviously obligated I guess . Beside that not a too bad of a place. Very nice staff.
My guest and I stayed in several hotels under the umbrella of Choice Hotels during the week and weekend and this was by far the worst one - I would consider it lowest Quality Inn. My first mistake was pre booking a room at this establishment and using the non refundable option. The photos of the property when booking are extremely misleading and make the property look way better than it does in person. This place should be considered a motel and not a hotel because the room access are all outdoors.I am a wheelchair user and this low Quality Inn was extremely inaccessible to me. The lobby curb was extremely high and the ramp was so far down I didnt even know it existed. There was no automatic door to this establishment unlike all the others I stayed in previously that week and weeknd. The dining and vending area are also in a separate room and non electric doors and wheelchairs do not mix. I have a condition that doesnt allow me to open doors safely or at all sometimes due to the weight, angles, and inability to propel myself while doing so.The check in process was extremely awkward due to the attitude of the one man on night staff. He gave me the impression that I was an inconvenience and spoke extremely softly requiring me to ask him to repeat himself several times and asked for my credit card even though the room was booked and paid for online. The card terminal was on the highest counter completely out of reach and I had to get my guest to assist me with the transaction that ultimately failed. I trusted my guest so giving them my pin code wasnt a big deal, but that may not be the case with everyone especially if they are unaccompanied.There was one drink machine outside near the lobby that refused to take my bills and had no credit card option. This machine is also where people (even staff) decided to stand and smoke so it took a while for me to even get the opportunity to approach it for my failed attempt.The cleanliness of the room was absolutely unacceptable. It was obvious that everything from the waist down had been neglected and the bathroom was the worst Ive ever seen in any hotel establishment. In addition to the thick layer of soap scum covering the bottom of the shower doors, there were dirty boot prints in the shower pan. It was unfortunate that I needed to use the shower and was unable to clean it enough to feel comfortable enough to do so. There was no way I was going to take my shoes off in that establishment or even place my socked feet on the carpet which was also dirty and neglected. The shower door when moved let out ear piercing shrills and sounded like a truck peeling out of the parking lot.The TV in the room blacked out every 5-10 seconds and was completely unusable.The best part about this room were the beds. It was the standard updated Choice hotel bedding which I found acceptable.It seemed like there were people living on this property which I have absolutely no issues with, but the other guests were loud well past midnight.I tried to contact corporate during my stay to address the issues because I felt uncomfortable Approaching the night staff that checked me in and unsafe in the parking lot at night. I couldnt hear the staff enough to use the phone as an option so those are the reasons I ultimately decided to contact corporate. Corporate was zero help even though I explained my situation and was feeling unsafe.The check out process in the daytime was acceptable as I was greeted politely by two individuals that seemed surprised the room was in poor condition as shown to them in photos and videos. I was offered no compensation for the poor experience.This establishment should have lower fees due to the fact their property hasnt been updated, nor is it in a prime area of the city. Im not sure if Im able to leave comments about the specific cost so I will abstain from doing so, but his property cost just as much as the other establishments I had stayed in previously.
Ok short stay. Not recommend for long stays. They were doing construction any my room was right next to it so I wasn’t able to get any sleep.
Very clean. Updated rooms were really nice. I cant stress enough how impressed I was with the cleanliness of the room. They really did a good job. The hotel is also located in a great area with a lot of food options nearby. Can be a little pricey but it was worth it.
If you are looking for a reasonably priced place to stay dont miss this place. Clean rooms, easy access to Downtown Columbus and out of city traffic. Our room was a king with all the expected amenities. Huge shower and updated room. Tee Jays and Munchies are walking distance. Good food and great prices. Give this old place with a new smile your business. Staff is always friendly and eager to help. Be aware....Mask Mandate in Columbus October 2021.
Handicap accessible room had a nice shower chair for shower but doesn’t have a hand shower wand so makes it difficult to use shower. Toilet height is too low and assist bar near toilet not well placed. Room very clean. AC unit noisy but worked well. Price for room with organization discount very reasonable. Staff friendly & efficient.
The room was big, clean and up to date! The AC and heat both worked great. I got a smoking room which made my stay alot more convenient than a non-smoking hotel. Everything was great other than the price being a little steep for the location of the hotel. But would recommend my family and/or friends to stay here in the future.
Tiny shards of glass on the bathroom floor, broken interior door safety lock. Door was clearly kicked in at some point. I was afraid to take a shower due to these issues. Sink basin was severely cracked in multiple places. I was afraid it wouldnt hold water but it did.Room was clean otherwise. I did not feel safe though. Slept with the lights and TV on and an aerosol can by the bed. Definitely prefer hotels with an indoor entrance to rooms moving forward. First hotel room Ive stayed in that I had this many concerns. Never been afraid to shower before.
Room was great. Had most anything one would need. Only problem was noise. The housekeeping staff are apparently also running a daycare so there is lots of loud kids running around following the house keeper. Knocking on doors as they ran pass. Yelling. Getting in the way. Also clear that some people are living there and treating it like an apartment complex. Heard slamming doors until around midnight, then a cop came through and it calmed down enough for me to sleep.
Its a good cheap place to stay, never had a problem here. Big clean rooms,, Ac works great and hot water. Breakfast is yogurt and 2 quarter sized sausage biscuits. but this is a motel not a restaurant.
Great experience! Enjoyed my stay with quality inn. Definitely worth the savings
The room was clean and comfortable. I thought there would be hallways but it was motel style, which was mostly fine. The blackout curtains let light in at the top. I do wish Id known no breakfast was available.
I chose the location because of positive reviews. I was not disappointed with the basic room and minimal amenities, because it was clean, quiet, and had 24 hour desk service. The room was outfitted with 2 queen beds, TV, microwave, mini fridge, coffee maker, ironing board, and blow dryer. Room service and coin operated laundry, as well as ice and vending machines.
The hotel was clean, the price was good, was in walking distance to restaurants and a bar.
Hotel guest services were very friendly. The jacuzzi room was nice. However, the bathroom area had room for improvement. The shower faucet would not stop running water and we could hear it all night. The toilet sounded like a banshee screaming when flushed. The hotel supplied shampoo appeared to be half empty. The hotel is located in a quiet area, without the room issues, it would have been a very pleasant stay.
The room is nice enough (not for the price) but smelled like an old abandoned house something.
The carpets and the floors were filthy. Within an hour after my shower my feet were black with dirt. The lamp didnt work. We were preparing for my sons wedding and the lighting over the sink was poor. Made it very difficult to put makeup on. Also, when we got home I discovered I had left my makeup mirror. I called right away, but housekeeping hadnt found it (which is weird because it wasnt small) and someone was already in the room so they couldnt check.
Positive: upon entering the bathroom there was blood running down the side of the bathtub and there was a needle that somebody had used laying in the floor. I told a staff member about it and they said they were going to come clean it but they never came. Negative: yes the dirty needle and blood in my bathroom
More light is needed. The bathroom door didnt properly close. Our hair dryer didnt work and the 1st guy did nothing about it, I guess because we interrupted his smoke break. Beds were comfortable
Gross disgusting it was the most disgusting experience we have ever had and stay at hotels frequently.. also the heat didn’t work
Easy to book a room and nice staff. I requested a smokers room and it was pretty clean and the sheets were beyonds perfectly white. There were a few things that could be improved like the TV remote didnt have a back, toilet is super loose (I almost had a heart attack lol), there were a few burn marks on the comforter, and one of the lamps was finicky. I have had better rooms elsewhere but for the cost this was a decent place to stay.
Infestation of mice their out everywhere, even during the day i opened the 2 mice were just hanging out in front of the room door broad daylight, at night i went to get ice from the lobby 3 mice were playing in front of the door i couldn’t go in because they would have just ran into me if i open the door. If your afraid of mice i do not recommend this hotel
Check in was a touch slow, but otherwise uneventful. Huge king size bed, nice sheets. The duvet had some burn holes, but other than that, its great. Beautiful art. Quiet room. Close parking.Flat screen. Cable (HBO). Large mini fridge. Luggage rack. Microwave.If youre jumping off of 70 for the night, this is safe, quiet and near lots of food. Overall, very happy for the value, location and the room itself.
It was a very pleasant stay our room was cleaned n restocked daily with fresh towels ! The guys at the front desk were very helpful and friendly !
5 stars. Room was clean. All the employees were nice. Liked having a frig, microwave and coffee pot in the room. Also liked the fact there were smoking rooms
Its just ok , didnt see no security and the snow stayed for days out there without it being removed.
My husband and I stayed for a weekend here. Every one was nice and polite. Every thing was clean except for the microwave. Will definitely stay there again
The hotel overall was great. The front desk service was polite and helpful. The breakfast was great. The room...? The carpet appeared to be pretty dirty and the bathroom ceiling over the tub was looking like it would fall into the tub at any moment. The beds were clean and uber comfy...the pillows awesome. The bedding and towels were fresh and clean.
We had a great stay. We were very comfortable and were treated very well. Everything worked, everything was clean and all supplies were stocked. Staff, especially Mr. Patel, went out of their way to do all they could for us. They did not even know we had left another hotel to find a place that we could rest on our trip; even so they stepped up in top fashion. Breakfast was good, too. I especially like the wall size black and white wall decor against the purple background. Also, thank you so much for installing thick, quality drapes to ensure our privacy..and the ac was good and cold. Also, security was on foot patrol during hours of higher traffic. Real security, for which we were happy to see. Thx for a great stay. We would stay there again. Definitely recommend this place.
Rooms are dated.Bathroom wasnt clean.I didnt feel safe at the location.I am a single female traveller.Room smelled of smoke.
Me and my husband got a king suite. We found two spiders in our bed, management just changed the sheets after I requested a different room. Tv remote didn’t work, shower and toilet was loud! The cleanliness in the room overall was terrible. One of the worst experiences we had.
I have stayed at this hotel off and on for almost three years now. All of the staff are very friendly and courteous. If you have a problem with anything they will immediately fix it. Cable tv is great. Wifi is good. Continental breakfast is excellent. Scrambled eggs, linked sausage, waffles and much more. Very quiet and peaceful. I would definetly recommend my family and friends to stay here. Still doing business here and still staying here. Love it!!!
They said there was wifi, and they gave us a wifi password, but when I got in the room there was not a network access point. I had to fix the toilet. In reality, you get what you paid for. If you need a room with a shower and a bed for cheap this is the place.
The rooms were reasonably updated and fairly nice but people living there treat the hotel like an apartment building so lots of noise.
It was the absolute dirtiest flea bag hotel I have EVER stayed in! Filthy doesnt even begin to describe it. Smoking rooms only ones available but that is no excuse for cigarette burns everywhere including all over the sheets. Hot water was cold and cold water was hot. High cold air was off and off was high cold on air conditioner. Holes were patched in walls and dust from sanding patches were never cleaned up. Light switch in bathroom probably wasnt cleaned or even wiped off since hotel was built. One of the rooms had a bed, desk and TV. NOTHING else. No drawers, no hangers, not even a place to hang clothes if there were hangers. No iron or ironing board. Loud conversations and suspicious activity all night long in the parking lot outside our room. I finally called the front desk to complained at 4 am when they turned loud music on and night clerk came over and only told them to turn music down a little. Rooms were prices more than triple normal price because of shortage of rooms in the Columbus area due to weekend long concert. Price gouging at its finest! The only reason we didnt leave as soon as we saw the deplorable condition of the rooms is because we didnt want our 80 year old mother to have to sleep in the car. In hind sight, it would have been cleaner and safer!
The sheets were good quality, the comforter was down, and the breakfast was better than most value motels. The management interacted kindly with us. We needed a good nights rest, a hot shower and a warm meal in a non-smoking room - mission accomplished.
If your looking for a run down, unclean hotel cheap. This would be the one. Its older and slightly outdated, but thats no excuse for it not to be clean. This place is filthy, I intentionally left some crumbs on the floor to see if housekeeping would sweep. The crumbs were there for 10 days straight. I went our and purchased Clorox wipes myself and wiped down everything. The bathroom smelled like a state park latreen. the tub was nasty. Theres no excuse for not being clean in this country, when soap and water are plentiful. Spend a little extra or it will be disappointing.
I am giving a 3- star because the first room they gave us had BED BUGS! It was room 219 on the first floor and bugs were coming from the back of the bed and crawling onto the front and pillows. We came back to the hotel late from a conference and noticed the bugs at 1:30am, but despite being so late I went to the front desk and demanded a new room for our safely. They gave us a new room immediate on the second floor room 211, and it was 10x much better! The room didnt stink or smell a hint of smoke, the beds were nicely done, and most importantly, NO BED BUGS! Breakfast was not bad to be honest. To my surprise, they offered scrambled eggs and sausage, which not many hotels at this class would do.
The rooms were decorated in a very modern way. Everything was clean, and we were provided with everything we needed. The staff was incredibly friendly and helpful- you could tell they wanted the guests to be happy. I was surprised to find such a nice place to stay for such an inexpensive rate. I recommend this place to others, and I would stay there again if Im ever in the area.
Bathroom door wouldn’t shut all the way. Breakfast was far below average based on other quality inn and suites I’ve stayed at. Out of sausage and low on eggs 45 minutes before breakfast ended and the breakfast attendant was packing up all of the breakfast stuff 30 minutes before breakfast ended on a Saturday while talking on her cell phone the entire time. The rooms were average the bed was phenomenal as always with quality inns and suites. Internet speed was good.
Finally normal room and great price, I stopped at quality inn yesterday in MD, it was horrible unlike this little hotel is quiet, and CLEEAN, smell good..room is little small but perfect for a good night sleep- exactly what we needed 👌
Great experience! Staff excellent morning and evening. Room was satisfactory for the price i paid I will definitely look at staying here again . The area was very quiet compared to a motel that i stayed at last year for twice the amount. I wish there would have been something that I could have eaten before I left at 5:30 A . it was too early for the breakfast to be served but I had a time line to be on. I also liked that the parking lot was well lit. I felt it was secure where were . thank you
We were at Camp Anarchy left without a hotel after our previous arrangement canceled on us, and they were very nice to us. Got us in late at night and booked us on extremely short notice. Very friendly staff when I was there. Beds and pillows are okay. Showers were fine. Would recommend if you need a place to stay for a couple days, but arent looking for something fancy. Best of all, didnt break the bank.
The room appeared to be recently remodeled, or very well kept. The bed was comfortable, the refrigerator, microwave, coffee pot & hair dryer all were in good working order. The bedding, towels and carpets were clean. The manager and morning check-out personnel were pleasant. The location was quiet. Overall a great overnight stay.
Due to the fact that the room I was in, the front door bottom frame was broken, bathroom door and frame was broken, tear in chair, the bathroom ceiling was pealing. We on,y stayed one out of three nights, but only was refunded one night not twoIf know how to post pictures to this review I would
I booked this hotel a couple weeks in advance, with the intention to arrive in the late evening. I made sure ahead of time that there was 24 hour desk service. About 10 minutes before I arrived I receive a call on my phone so I answer (assuming the only place that would call me is the hotel). As soon as I answer all I hear is “are you coming?” No introduction, greeting, name exchange, nothing. I was then told they were calling because I was the last one to check in. So I explained I was on my way and had a 7 hour drive that had some heavy traffic. I also booked a non-smoking room, which apparently all of the rooms were nonsmoking. Wrong again. My room was overpowered by the smell of cigarettes. On top of that there were dead bugs on the bathroom counter and our cabinets were falling off the hinges. The lack for the chain on the door was also broken-which was a major issue considering the door lead to outside. We had to pile two chairs in front of the door to ensure our safety. The hotel was so disgusting my boyfriend and I contemplated leaving a day early and losing the money I had paid for the second night because we just wanted to get out of there.
Room was clean and spacious. Bed was very comfortable. The only things that were slightly irritating are the parking lot drive is narrow and with only 1 way in and out it can be inconvenient if someone is coming in the opposite direction. And the TV remote only worked near the edge of the bed in front of the TV but not a big deal. Didnt try room service because we didnt know they had it until after we had dinner but it looked fairly priced and I noticed you can also use Ecash vouchers.
Wasnt a very nice place, not very clean.They lied to me about getting my deposit back, said it would get it back after housekeeping told them everything was there and nothing was broke.. Infact it take 3 to 5 business days..
I will never stay in this hotel again. Also, I will make sure all that know me to do the say.
Greeted with a wonderful smile and energy. The room was spacious comfortable and very clean. Breakfast was delicious and filled us up to get our day started. We would stay here again. So much to see and do nearby the hotel. We did have a little trouble with the wi fi, but we really did not need it anyway.
Horrible the room was dirty. Tub had foot prints in it. Called for help and staff ignored the call. Even after my stay the hotel management would not return my call. I will never stay again. The area was unsecured. The door looked as someone has broken into it. The room was outdated. Bedding was old and stained
The room was clean and the beds well made, although it did need a deep cleaning in places. Low cost! The included breakfast was a little rough - the food warmer wasnt on, so hot breakfast wasnt hot.
I have been staying here throughout the year and this place has always been making improvements. I am truly amazed at what they have done. Their rooms are extremely comfortable/nice. The service is extremely accommodating. The hot breakfast also a plus in the morning. Last but not least I am very happy with their internet as I am always able to get my work done. Will always come back when in the Columbus area and a definite recommendation in the area.
I booked a room nearly last minute for the 19 Mopar Nationals. I was lucky to even get a room, especially without paying an incredible premium for the short notice and high demand. Customer service was informative and friendly. Coffee was excellent. I like my cream and sugar with a little bit of coffee, but I could drink the provided coffee black all day. The Wi-Fi was rather spotty, without using a high-demand device. The laptop I used for mild web-surfing would disconnect every 20-30 mins. Overall, 8.5/10 and would definitely book again. In fact, I will be again.
Was ok for a place to crash after a music festival. Was looking for something affordable since we stayed many nights. This was fairly close to our destination & the price was right. The room smelled pretty bad (like smoke or mold) & was very damp inside, but my husband didnt mention it. I didnt want to make a big deal about it & he didnt seem to mind, so I didnt ask for a new room. The water pressure & temp in the shower varied wildly. It kept spraying normally, then would drop to a trickle, going from hot to cold in an instant. It did this every day.Breakfast was ok. Eggs were burnt & they ran out of syrup for the waffles, so we didnt try it again. The other days, we just bought some food from the grocery store & used the in-room fridge & microwave - which was a plus. TV worked, internet worked for every day except the 1st day. Bed was ok. No sign of bedbugs (thank goodness), but there was a spider behind the bed that I quickly moved along. Interactions with staff were good.Some of the reviews I saw about the area being crime ridden are either exaggerating or outdated. We had no issues (with crime) & I think some of the undesirable elements have left the area. Overall, if you are looking for something cheap and you arent staying very long, this may be the spot for you. I dont know if I would stay in this area for that long again - but it served its purpose.
Didnt expect much due to the location and previous history of the establishment but you can tell the property is trying. Updated paint and furniture makes the room look better but minor cosmetic fixes are needed. (running toilets, cracks in walls, having to slam doors for proper security, etc.) Breakfast was sub-par and the sausage couldve been cooked longer. Okay for the stay of a quick getaway, would return ;)
For a typical chain hotel, our stay was okay. The room and the bathroom looked clean. But the room did have a slight cigarette smell. I quickly got used to the smell and could barely notice it. The breakfast had the typical eggs, sausage, waffel maker and cereal. The coffee was hotel coffee. We opted out for a near by drive thru for coffee drinks.
Horrible!!!! We laid in bed for less than 2 hours, couldnt sleep because we were itching so bad. Felt like we were being bitten, showered off, definitely covered in bites, still itchy. The person at the front desk said it wasnt something she could call the manager for. Also that she couldnt give us a refund. We are going to find another hotel now.
Stayed 2/12/18 - 2/15/18I tell you the dates i stayed because it is very important!This Hotel has been Re-branded into a Quality inn, A lot of the old reviews are from when this location was a Super 8, Even though still owned by the same people. Some of the problems areas have been closed down. Staying in the new and improved Hotel was great! The staff was amazing, From The front desk checking me in, Fast and easy, All the way to the housekeepers ! The rooms were very clean with very comfortable beds! The pillows are to die for! Waking up and checking out was simple and fast, The owner was very friendly. And to top it all off, They had a HOT Buffet breakfast, Which in this area is very hard to find. Great Staff,Great rooms,Great WI-FI,Great breakfast.This hotel is a hidden gem! They dont have many reviews due to the re-branding, But this place beats the surrounding hotels by a mile! This was simply a good stay, Price was good. This place even has a on-site Security officer who was very friendly, Even Though the night was quiet, It made me feel safe, Knowing this hotel care about are safety. Coming back to visit family, This is where i will stay.
The hotel was good. Bathroom was clean. Only problem were the stains on the carpet.
Positive: Convenient to the interstate same the price was good. Negative: Was noisy until later at night but we used a white noise app so it was ok.
Clean modernizing motel that was quiet and well maintained. Breakfast was included and offered a good variety though not as many selections as Comfort Inns Ive stayed at. Would stay again if I had a need for lodging in that area. Nothing pretentious, just clean comfortable accommodations at a good price.
The reception man was very nice. But when me and my mom got to our room it smelled like weed. It was a non smoking room. It could bother some people who are sensitive to smell.
I was only in the room for about 6 hours. The shower water pressure was horrible. The A/C didnt work and if it did it was minimal. There were very few outlets in the room. The ones that were there I had to wedge one of the hotel shampoo bottles in between the to cell phone chargers to get them to stay in the wall. The main room light was flickering on arrival. If I wasnt only there for such a short time to just rest I would have been even more upset. Felt like a waste of money I could have just slept in my car.
Price was commiserate with the accommodations which met expectations.Hotel has no general lobby but because we met in the summer we enjoyed meeting with other team members on the rail outside our rooms. Only real negative - did not expect the breakfast to end by 9am. Seems too early compared to other hotels.
Could have had better selection with the food
This hotel is not up to even one star. Although, I would give one star if only for the Staff working there who are very nice. The hotel needs a lot of improvements. It needs to be renovated badly. Parking spaces are too small especially when large trucks are parked. Bathrooms tend to be unclean and have old vent heaters.
This was by far the worst Choice Hotel I have ever stayed in. If I hadn’t needed to stay there for work, I would have asked for a refund and left. The room looked clean but it smelled musty. I sat tge theremostat down to 60 and still woke up because I was too hot. It obviously didn’t work. The water pressure in the shower was horrible. Breakfast was fine, but it is difficult to mess that up.
Was clean enough, staff was polite. The bathroom had a leak from the floor above that soaked the floor and the staff forgot to give us our wakeup call. We missed the breakfast but they refunded our money. So overall a pretty average experience.
Great price and clean! Would definitely recommend for a quick stay as it is a no frills type of hotel. Breakfast was good but no pool or amenities for a family stay of sorts. Definitely worth the money as I am very particular about hotels and it passed my inspection.
We got in late. The beds were pretty comfortable. We didnt use the mini-fridge or microwave, but it was nice to have them there. We were pleasantly surprised to find the waffle station at the breakfast in the morning.
I typically stay at a ChoiceHotels brand hotel when I travel and have for years. I was very disappointed in this particular hotel. The room was small and the lighting was poor. There were not enough outlets to charge phones, computers and such. There were ants crawling on the night stand which made me feel the room was not properly cleaned. The bathroom was very small and antiquated. There was a fridge in the room but not a microwave which makes no sense because you cant warm up anything you put in the fridge. Over all I was not happy with my stay at this hotel and will not return.
This Quality Inn is a little hard to find, set back from the road. When I checked in, I received no directions to my room, and I wandered to a section under renovation, where a helpful workman directed me to the proper area. The Queen bed seemed more like a full than a queen, but had a good mattress. Breakfast was a real disappointment--no eggs were left, tho we went an hour before breakfast was supposed to end. Hailed a desk clerk, who said hed get some in 3 minutes, but we had to get out on the road after waiting for 20, and then had to stop at a McDs to have some protein. Could spruce up its customer service.
Upon checking in asked for upgrade to jaccuzzi room and was quoted full room rate, then at end of night i checked and jaccuzzi rooms still not filled. Guess they didnt want any more of my money. One of the days the TV went out from 9:30 AM to 3 PM was told every half hour its almost fixed. Then was told we could go to breakfast area if we REALLY wanted to watch TV. Then TV workers were in our room for hour and left our door open. The workers were listening to very loud heavy metal music in MY room as they worked and while i was trying to watch tv episodes on my tablet ( which i couldnt hear over heavy metal music) . Also carpet in room so dirty it made our socks black (thankfully i brought house shoes). We enjoyed a late night music event in the area and asked for an hour or two later checkout, surprise they were unwilling to accommodate that request either. Guess it takes ALOT of time after checkouts to clean a room until its STILL dirty. Columbus has many options better than this.
Staying at this Quality Inn hotel was more, to me, like staying at an EconoLodge or Rodeway Inn. I expect to have an entry door that is to the outside. Those are obviously less safe than hotels with an interior hallway, requiring access to the building interior to get to the room. I do not expect this from a Quality Inn. However, this hotel is set up like those 2 lower rated hotel types. Additionally, there was no television reception in the room. We were tired and basically went to bed anyway, but in the morning, after going to the breakfast area, again requiring walking outside in the very cold air, there was television in the breakfast area. So upon returning to the room, there was still no television reception in the room. There was nothing stated about a room rate reduction, even with this malfunction.
The location is okay but there are not many options for dining within close proximity. Housekeeping failed to clean our rooms while we were away for most of the day. The rooms were comfortable nonetheless.
The hotel was good! The staff told me the best place to park my uhaul. They were polite and professional. The only 2 things I noticed was a bar of used soap left in the bath tub and there was nose from other hotel guests just out the door
Staff is very friendly. Rooms are a decent size and clean. Prices are very reasonable especially with the discounts I receive from choice hotels
Very clean, large comfortable beds and great water pressure in the standing shower! I would stay again.
Need big improvements. Just felt and looked dirty
Old hotel that needs a lot of work. Towels were old as well. It was doable for a one night stay but would not stay longer. Outside hallways are not great - canny open curtains without people seeing in as hey walk by.
This hotel was dirty and falling apart with little to no upkeep. The rug was discolored and dirty in several locations. Just left my shoes on in the room. Sheets on bed were stained. Numerous repairs had bare spackling and caulking with no paint at all. Hair dryer plug was broken and split apart plugged in the outlet! Felt like I was in a third world country. Horrible. I can not believe this is a Choice Hotel franchise.
The general mgr is horrible. Requested I leave because he, his absent security officer and front desk personnel cant control their guests from telling and screaming n messaging with other guests personal property therefore i called the law and the next day was asked to leave. Then they told my insurance company that there was room damages (after being there 2 weeks they requested a credit card for incidentals [they dont have anything extra that you can get] i refused.
I highly recommend this hotel for your choice of stay. Its centrally located within walking distance to restaurants and bars. Very nice staff.
It was a clean room. In general its just a regular room.
The room and bed were clean.Ill come back definitely.
Nice room, if not a tad small. Has a fridge and microwave in room too.
Decent place, good price, good location, quiet area and plenty of parking. Maintenance could slightly be improved, but that could be said of all hotels. My one complaint is that the plumbing seems inadequate, at 9 am the shower would jump to freezing if someone flushed a toilet somewhere. Otherwise good stay for a last minute Columbus trip.
Amazing...the people are great especially front desk Debbie and the boy who works second shift. There housekeeper is excellent!!! The food is great the rooms are beautiful. I would come back with my family, very safe and clean...see you soon
I/We were very disappointed with this Choice Hotel. We have stayed in many Choice Hotels and they were good. We actively selected a Choice because of our previous experience, but we were very dissatisfied. When I called the customer service number the next day to complain, the gentleman heard my complaint but representatives tried to talk me into some promotions they were running. They were more concerned about me committing to these than my reason for the call. Was not happy with that.
This is the worst hotel I have stayed in the near future. It is a total waste of your hard earned money. Stay if you do not love your money.
Water temperature went from normal to freezing to scalding hot in a mater of minutes; this was every time we took a shower; not in the greatest neighborhood and it appeared there were some people living there; this is fine but these people were not very respectful to the rest of the folks staying there. Breakfast was ok but the coffee was terrible.
The price was cheaper than many other hotels in the area, but I think it was still overpriced, considering how unexpectedly grungy it felt, and the fact that rooms open straight onto the parking lot, which didn’t make me feel super safe. Everything was reasonably clean, and the service was all right, but I wouldn’t really want to stay here again.
Fabulous hotelI was traveling and looking for a safe and decent motel. I got a newly renovated room and was very nice.
Absolutely wonderful stay. The rooms were great. The beds were very comfortable. Loved their channel lineup as well. Exceptional service. Will be back!
This hotel was very comfortable for my stay. The check-in process was easy. The bedding was fluffy and extremely comfortable. The area was quiet and clean. My stay was perfect after a long day. I would definitely recommend this hotel.
Tv only worked when it wanted to, the lights in the room flickered off and on, and the king bed had a huge dip in the center, very uncomfortable night for paying over 100$ for 1 night
Room could have been cleaner, but was not the worst I’ve been in.
Horrible!I have no idea where the pictures came from (possibly when it was built?) This place resembled a worn out hotel and we were charged $150 per night including all taxes and fees which was outrageous the air conditioner was broken and was venting exhaust gas into the room and also moisture there was visible mold all around it and the beds had stains on them when we got there it was late at night and we had to deliver someone to the airport very early so we did not have enough time to challenge anything the next day when I brought it up to management they said we should have said something immediately. There were people outside yelling the entire night and the hotel walls and doors with a newspaper in the morning at about 7 there was an extreme Exodus of people I think somebody was knocking on our door thinking it was theirs if they werent it was extremely loud every time I door would shut everything in the room would rattle.no matter what expense I would not recommend this place I wish I had took pictures of it but I didnt all I recommend is if you go to Google maps and look it up on their street view youll see how dumpy this place actually is.Avoid it!
I enjoyed my stay. Staff was friendly, room was clean and the location was easy to get to, easy to get to other places that I needed to be. I would recommend this hotel. Internet was good. TV was ok.
I booked 14 rooms on behalf of a group here for Arnold 2018. Pramod was very responsive and easy to work with when making the reservation. They also made sure that they were well-prepared with breakfast in the mornings when we all needed to eat at 6am and depart by 6:30am.
Awesome stay! The rooms were very nice. Beds were so comfy! Was here for a festival and we really enjoyed our stay. Will definitely be back next time in Columbus.
The hotel is just east of Columbus Ohio. Located just off the interstate. Easy to get to. Made reservation so when I arrived everything was in order. Very friendly staff. The room was very comfortable. Spent one night. Breakfast was ready early the next morning. Good choice of items and excellent food.
Overall the room was neat and clean, breakfast was good. The area it was in was a bit sketchy with people always walking around and through from the surrounding neighborhood. But for the value it was not bad.
Great Personal Service, Good hotel for the price! Room and bathroom were clean, nice to have easy-access Wi-Fi. Breakfast was warm, kids loved the waffle-maker and choices!
Very poor! Nothing like what’s pictured. Room is VERY outdated and not the cleanest. Did not feel safe at all. A hotel that needs security guards is not a good place to stay. I do not recommend.
Room was clean and decentNo options in breakfastGood amount of parking space availableOverall Good for staying
This Quality Inn Columbus-East in Reynoldsburg, is a bad representation of the Quality brand. The parking lot was littered with rubbish -paper and foil. The room was smelly and looked worn out! I went to flush the toilet and it took me several tries to get it to work finally. Thats when I felt I had had enough and checked out without spending the night! This was an awful experience!
Good place to stay overnight! Decent breakfast in the morning, comfortable room. The curtain on my first floor window just barely covered the window. It was a good room for its price!
Booked a nonsmoker room. It had clearly been a smoking room. Messed my allergies up bad. Room size wasnt bad for the price. Place was clean. Staff nice. Breakfast was ok.
Rooms not cleaned properly, dusty & needed some updating. Carpet @ floors needed cleaned badly.
Perfectly adequate. The AC dont work very well so it was hot all night. But the bed was comfy and the room was clean.
Friendly and helpful staff. Clean rooms. Enjoyed my stay.
It was terrible! The neighbors were arguing and it was as if they were in our room. They kept us awake until staff decided go move us after 3am instead of kick them out for disturbing others. Terrible to have to make my 78 year old aunt pack and carry her tbi gs down the sidewalk to another room. Very angry and disappointed.
Quality must have purchased this hotel and made quality upgrades in room baths and breakfast. Manager and staff are most friendly and really nice. As a quick stop when needing a break this hotel is a fine Choice!
Terrible stay. First room heat did not work. Second room heat only ran at full blast. Terrible nights sleep. Should have been offered a discount. She said sorry. Seemed it was no surprise to her.
Remodeled. Easy highway access and a variety of restaurants close by.Not very clean. Spiders in bathroom. Not vacuumed recently
Clean room... Only reason i didnt give 5 starts is the free breakfast... Online it didnt mention they arent sevring breakfast due to covid
The Quality Inn Columbus East Reynoldsville my hotel room had an iron ironing board blow dryer refrigerator all were clean and good working order. The staff at the Quality Inn Columbus East Reynoldsburg Ohio were all friendly and courteous and very helpful stay here again
WOW! The room was stunning. Great job on the upgrades. Came to Columbus as I had work at a nearby hospital. Money was definitely well spent.
Room was clean, staff was helpful and understanding when we showed up for breakfast right as they were about to start picking up the food. Would definitely stay here again.
Its not in the best area, but it was cheap and you get what you pay for. The staff was friendly and helpful. Luckily, there were no bugs and the room seemed to be clean. The wifi was frustrating because we constantly had to keep signing in even if we didnt go anywhere.
The rooms were clean. The staff was excellent. The location of the hotel is great. It is on the east side of Columbus, but close to the interstate. It is very quick to go to the downtown area and to the great shopping at Easton.
The bathroom in this facility was horrible and should be updated as soon as possible. The bathroom ceiling has water damage and was caving in the bathroom door had damage when you close all the way. But it should also install a ventilation system to get rid of some of the moisture from the jacuzzi. After I use the jacuzzi the walls and floor for what with moisture and there was a damp smell from the bathroom I had an asthma attack and couldnt stay the whole night.
Amazing service from the owners! Had a few issues with my billing but they worked with me to get me the room for the night. The rooms were nice and clean, and the bed as so nice and plush!
I can not say enough about my experience with this motel. Have always had, excellent customer service. Rooms are always clean, no bugs....
All and all the motel wasnt that bad the first room they tried to give me was extremely dirty and unremodeled the second room they put me in the same night was remodeled and fairly clean
I woke up with 3 bed bug bites, found a bunch crawling on the cover and the staff didn’t even care. I showed them pictures and let them come in and see and they just blew it off. I asked for a refund and they charged me for another night! Took 2 hours for them to get it right. WORST STAY EVER!!! Would NOT recommend to stay here
I was working when i was here but the new owners were cleaning the place up. Have a new privacy fence and parking lot is completely secure. use to be a super 8 but i think the place has been improved and staff were all friendly.
Excellent customer service. I will definitely recommend this hotel for anyone at anytime. The cleanliness and the rate of response to customer call is great. It is great to know that employees of this hotel are customer friendly and I applaud them for such.
Very satisfied with the way I am treated walk in. The only issue I had was every so often it would sound like a huge washing machine next to my room and I was on the second floor. This may not happen at night as I work at night and sleep in the day time.
This was an Awesome Over-night! Thank You! I have stay in many Quality Inn, This was the best! Front Desk and House keeping 10/10 Great price, Great Sleep! Great HOT Breakfast! Keep it up!
Clean comfortable room, breakfast was lacking in many ways. Plumbing fixtures in the tub were in need of securement to the wall.
The hotel was clean and comfortable. It was quiet. Shower was strong, bed was comfortable. Breakfast was ok, but for the price, the value was terrific.
People partying and fighting in the parking lot till 3am. Couldnt reach management. I had to be up at 4am for work. Needless to say, no sleep for me.
The staff lady was rude to my son during our stay. Instead of talking to the parents abour the situation first. Being rude to my son at a hotel is not good customer service.
An old fashion exterior look of a motel from the 60s and 70s but with the basic extras of todays more expensive hotels. They do have some 110 outlets that they will let you plug in your electric car so they are at least a little bit into the 21st century.
The room I checked into seemed that it hadn’t even been cleaned. There was a smoking smell all over and there was a cigarette butt in the sink drain.
I have been going through a rough patch lately and this is where I ended up staying for a few days.. The food is amazing in the morning and the staff are very kind.. They found me a room as soon as possible.. The morning shift guy is the best ;) He really lifted my spirits this morning when I went in for breakfast :) You never know where you might end up in life but this is a great stop if you need to take a break from life ;) Thank you guys so much for being the best Quality Inn my room is so clean!!!
The rooms are clean and the staff are friendly. A very good place to stay.
Nice room, wonderful staff. I just didnt enjoy the free breakfast it did not taste good at all, we ended up going out to eat breakfast
Rude people, to the point of walking away and going to another motel. Theres 5 in the immediate area. And the prices were ridiculous for the area.
The Indian guy behind the desk is racist as hell didn’t want to service a diamond member because of my skin color.. hotel was empty and he claims there weren’t any cars in the parking lot... then I asked him may I use your restroom as I drive otr moving furniture ... he replies we don’t have one smh poor display of customer service and a lack of “quality”service Definitely would never recommend this place to anyone... shame on you quality inn Columbus east!!! Get with the times buddy
By far one of the best hotels I’ve stayed at the couple that ran the hotel where awesome so nice made my stay comfortable. When I’m home visiting this is defiantly where I will be clean rooms that don’t have that hotel smell
Do not stay here. The oder in this room smelled worst then a state park out house. It made us both start coughing within 30 minutes of arriving. After driving 11 hours we were too tired to do anything but attempt to sleep.
One of the best hotels Ive stayed at in the longtime staffers friendly rooms was cleaned it was nice nice area and everything
The hotel was nice and clean. I didnt have any issues checking in or checking out
We had a great , clean room with a Jacuzzi tub. You could watch tv from the tub and there were plenty of towels .
It seems like most of the reviews here are either paid or they were done by friends of the owner of this hotel. My room phone was broken. TV has 7 channels only. I wont book this hotel again
Overall it was a good stay. The rooms were clean and the staff is always friendy.
The hotel is your standard hotel. You got a bed, side table, desk, tv, microwave, mini-fridge, ect. Everything is pretty average. The bed is just really comfortable.
Great customer service every time I visit. Very friendly staff. Room was very clean and I have no complaints
70$ with tax. Room is very clean and new furniture. Semi bobtail parking thumbs up with manager approval.
The hotel was good, not great. Bed was extremely too hard and uncomfortable. Water temperature could not be maintained in shower.
Rooms are newly remodeled. Staff were very helpful. Breakfast was great. Great value.
Overpriced and on lower end of past Quality Inn stays
Horrible service and management. Rooms were uncleaned and they want you to wait until they clean your room. Plus prices are too high...wouldnt recommend that place to anyone.
A mess. Chaotic. Crumbs on floor, cigarette holes in bedspread. Torn sheets. Unwashed mattress pad.
The room was clean but the items need to be updated, like the phones, tv, mirowave and mini fridge
The hotel was nothing as it looked online. We got there, checked in. Went out came back and checked out and still had to pay for the room. This place is run down and way over priced.
Not worth the price. Staff was rude and uninformed. Couldn’t get receipts. WiFi didn’t work often.
Don’t go! Please 😂
Nice rooms but currently under construction will be amazing when finished (love the showers).
The hotel was clean but had a smell and had spiders in bathroom. When hotels do upgrades which this one did, please change the carpet.
Staff rude and unprofessional the over all stay was horrible . so I will never stay at this hotel again. And I travel and in and out of hotels alot with my personal and business . this in fact has been the worse stay.
Stayed with choice based on previous experience, standards have dropped. maybe they were new owners and remodeling, dont know
The staff was helpful with my out of town guests. Made my event less stressful.
Great stay on short notice! Night clerk Andy is my new best friend and helped us out so much! I LOVE YOU ANDY!
You are going to be pleasantly surprised! Very safe and secure, very quiet, surrounded by amazing restaurants. The rooms are a work of art!
Good hotel. Rooms were dated but bed was new and very comfortable Internet was incredibly fast and staff was very friendly
This hotel is clean, comfortable, and a great value. The hotel staff was accommodating and friendly! Great place!
Bad bad bad I can keep saying it but it was still bad this hotel appears to attract illegal activities and a lack of investment in the facilities shows
It’s remodeled very nice they have smoking rooms very nice people i like it i will come back they do put ur debit card on hold or accidentals not it’s cool other than that and have free breakfast
The gentleman helped me with my luggage and I felt safe staying there.
Comfortable and affordable, quiet room, cool room and great bed.
Stayed here many times, and have always had a great experience. Very clean and no bugs...
The remodel looks really nice and the staff was very friendly. Good wifi and a nice place. Would definitely recommend!
About what you would expect for the price Comfortable enough. No frills, but not the worse hotel experience either.
Clean room. Quiet. Friendly staff.
Not bad for the money but located in a changing neighborhood. Lots of loud talking at night. Hotel itself is getting run down.
Outdated, dirty, poor quality fixtures, no cold water at the kitchen sink. Ran out of sausage and eggs during breakfast. No pressure.
Great front desk service. Clean rooms. Well lite parking area. Breakfast needs open longer.
Room was clean but floor in front of kitchen area was in need finished. Hard to walk on and tripping could be likely
U need to put casings on ur mattresses but other then that very comfortable stay.
Quick easy access to and from highway. Lots of business in area to eat. Rooms and parking in one good spot, esp if on first floor.
Hotel was fine beds were comfy walls were a little dirty but overall it was ok
Lots of problems, dirty room, facilities were terrible ect... way over priced
Good location near I 70 and near a good restaurant. Room was a little dated but the bed was comfortable.
Best hotel I been to they serve nice breakfast in morning the rooms are just right I don’t stay at no other hotel but this one
Total reviews rating 3.6
199 Reviews for Quality Inn Columbus-East 2023:
Review №1
2022-05-28The perfect spot for an overnight with my husband our daughters. Clean and courteous. Breakfast was simple and accommodating for children and adults alike. Dont bother searching for a quality cost efficient stay, book the room!
Review №2
2022-06-15Very under stocked room. Carpets are extremely dirty have a sticky feel to it. Everybodys feet was black we all take a shower the night before and the next morning from walking around on the carpet our feet were black. I asked a cleaning lady when the last time the floors were cleaned and she said A week ago I doubt that very seriously they also stated that theyre in the process of replacing the carpet well they need to hurry it up.
Review №3
2022-04-02We stayed here for an event this weekend and it was close to the event but it is very noisy at the motel. Lots of road noise, sirens, loud music, and horns honking at all hours of the night. Columbus is the city that never sleeps. They gave us breakfast which was nice and the motel was very clean and the bathroom was newly remodled.
Review №4
2022-04-24Kind and courteous staff, very clean rooms, clean towels ,clean linen, tubs are clean, fresh coffee very quiet. I recommend the quality inn to anyone passing through Columbus Ohio or for a nice getaway the quality inn on Brice road is the place to go
Review №5
2022-03-29Positive: The price. Negative: Upon arrival we unloaded our belongings, my daughter was using the restroom and a large amount of discolored water from the bathroom above came pouring down on her. All we received was another room. No continental breakfast was available as advertised.
Review №6
2022-05-27Not bad for last minute, rooms are updated and clean and no bugs. Parking was crunched but hey we were safe and had a place to stay
Review №7
2022-06-12Rooms were nice, the outside looks a little dated, but you can see they are putting a lot of work into the place. The owners care about the place.
Review №8
2022-06-12Positive: Breakfast & Staff Negative: Multiple rooms with dogs barking constantly Ice machine in main hallway, very noisy & leaked all over floor Bathroom door was not level and got stuck at times
Review №9
2022-02-10Room was very clean. Check-in process efficient, staff pleasant. Loud noises on second floor starting at about 5 am kept this from being a perfect experience.
Review №10
2022-02-23Worst by far of all the Quality Inns Ive stayed in over the past 15 plus years. I havent traveled for a couple years but did not expect this when I counted on a good experience at a Q inn like I always had previously. I hope the whole chain has not slipped to this low level