Public Storage in Broadview Heights
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Broadview Heights, Cuyahoga County, Ohio, US
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Site: https://www.publicstorage.com/se...
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:9:30AM–5PM
- Sunday:9:30AM–5PM
Public Storage in other cities:
Terry was great! She was very friendly and showed me around the units. This is a very clean facility and its very apparent that Terry keeps it clean every single day! She was very thoughtful and got me some of the best options. She also showed me some things I can add on by the register when purchasing a unit to help protect everything. It was all around a great experience and I cant thank Terry enough. I would recommend this facility to anyone who needs storage!
This is a great facility! Checked it out a few weeks ago and had a great experience. Spoke with Terry over there and she walked me through everything. From the leasing process, to what I needed to help protect me belongings and locker, and gave me the ins and outs of the facility. She was super friendly and I cant tell you how much I appreciated that. I would recommend this to everyone.
I cannot say enough about this Public Storage site in terms of the customer service I received while searching for a storage unit. Terry in particular was very helpful and particularly kind - which was especially appreciated during this stressful time for my family. She took the time to provide all the information I needed, worked with me to find a suitably-sized unit, guided me through what I needed to do to reserve it, and was simply a treasure. Although my family decided to use a different facility that was closer (against my advice! :-)), I will definitely use Public Storage and this site in particular for any future needs. Thank you so much, Terry!
I bought my own disc cylinder lock for my unit which is indoors and the lady at the counter said that my lock doesnt fit and I needed to buy their own lock. She said I cant rent a space without buying their lock so I bought it not happy about it. When I get to my unit and place my things in there, I noticed that lots of people had their own disc lock or combination lock and didnt have the supposedly must buy their lock on. That really ticked me off. They are not honest and hopefully their Corporate office will get a hold of me.
I have been to a lot of storage facilities because of our construction business. I will say this was the best one I have seen. We have a huge project coming up and Terry was super patient with our questions. She was helpful and answered all of our questions that we need. When our project kicks off we will for sure be coming back here. I would highly recommend this property. The facility is clean and has a lot to offer location wise right by the highway!
This place is above and beyond u-haul. For starters, the prices are much better. Plus here, they do offer some solid materials to cover your belongings. The facility is clean, up to date, and easy to get access in with the code they provide. Our family is moving and going to have to use a few of these units. Customer service deserves 5 stars for helping
I needed an outdoor storage parking space to store my motor-home & Public Storage was the perfect location. The area is very clean & spacious. When we first arrived at the facility Terry the Property Management was very nice and helpful and she let us go back and see the area where the motor-home would be parked, she also informed me that it would be best to reserve the space online because they were offering online discounts for their rentals and $1 for the first month. She also informed me that I could complete the rental application online too. The application process was very easy to complete and the next morning they sent me my gate code and all I had to do was show up and go directly to my outdoor parking spot. We saw Terry the property manager again when we were dropping off the motor-home she was just as pleasant and as friendly as she was the day prior.
Excellence at its Best! I had the most rewarding experience with Terry at Public Storage! Terry was very professional and knowledgeable about the products and services with Public Storage. Terry delivered the best customer service that I have ever received at any storage facility. It was a true blessing to have encountered Terry, I highly recommend the Broadview Heights Public Storage, where as a customer your business is truly valued! ❤️
Terry was very helpful with our rental, explained the procedure, payments, and scheduled a walk through to pick a unit size the same day that we called. The price is good, units and grounds are clean. The rental process took very little time, and we were very pleased with the availability of the unit size we needed. Thanks Terry!
This place is wonderful for storing. The agent Terry really helps me a lot. She is really patient and really enthusiastic. She waited for me to call my friends. I’m here alone, she helps me carrying my packages with her own car. I would recommend this place to everybody. It is fantastic!
I rented a storage unit, which was clean and secure. But the customer service from Terry & Val exceeded any expectations I wouldve had from a storage facility. Terry was consistently helpful to me during one of the tougher time periods I have had, understanding, and ensured I understood all the rules and time frames. Thank you again for always going above and beyond!
I called several storage places, and this place was the best. They were also the only place where someone answered the phone immediately to answer my questions. I didnt need to navigate press one for...Terry was absolutely wonderful to work with and helped me get what I needed. We set everything up over the phone, it was quick and easy.I feel good about my things being stored there safely.
Terrible experience here. First I want to start by saying that the actual staff at this location is really nice, I have not had any problem with them. My problem is with the business model. I was not told that the rate would increase... Please understand that the price that is advertised is like a cable introductory price; it absolutely will go up, and not by a small amount. My rent went from $137 per month to $147 for a 10x10 unit, and this was only after 6 months! I do not know if it will go up again after 1 year because I got out of there before that. I know it is only $10, but if you need long term storage, then I would ask about how much your bill will increase. Also, move out at the end of the month and remove your lock from the unit. If you go even 1 day over, you are paying for the whole month! I moved out the last week of May, and since there was no one in the office to ask questions about moving out that day, I left the lock on. I was not able to get to in contact with anyone from public storage until the 3rd of June and they said tough luck. Also, while I did enjoy the staff at this location, the general customer service over the phone is actually terrible. They will not work with you, try to understand you, and are just plain rude. I would look elsewhere.
My wife and I chose the Broadview Hts location since it was near our home and we needed temporary storage space while our new home was being built. We never expected to meet such a friendly and helpful manager that we found with Terry. She was an absolute delight to work with and we would highly recommend this location. Thanks again, John & Becky
My wife and I adore Terry, shes the BEST! Always a smile on her face a pleasure to talk to and do business with. I highly recommend this storage facility not only because of Terry but because of its location and price but its well kept compared to some of the other storage facilities in the Cleveland/Akron area.
Terry was super friendly, helpful and proactive. As soon as we walked in Terry greeted us, clearly explained our options, and showed us the storage space. We were finished with the entire process in less than 15 minutes. I d highly recommend this location for quick, friendly, and professional services.
Tony and Terry were both very helpful. Terry helped me secure the unit and when I arrived Tony was very thorough and efficient in getting the paperwork completed.Tony showed and inspected the unit with me. It was a great size (5x15) and very clean inside. I highly recommend Public Storage in Broadview Heights for great service and great value for the money. All other units I checked were more expensive
Terry has been a joy to work with... and I havent even secured a unit, yet! She has answered all of my questions, and asked me ones that I hadnt even considered. She seems very knowledgeable about every aspect of Public Storage. I feel very confident about working with her for my storage needs.
Terry, the property manager was so friendly and helpful and made this really easy for me. She was accommodating, so kind, and communicated everything we needed to know. And I really enjoyed talking with her as well! I left the office feeling like I made a friend! Thanks so much!
I visited the property about a week ago and was impressed with the customer service and cleanliness of the property. Terry was very friendly and professional and did a thorough job of explaining the pricing and process for renting a unit at her property. She took the time to show me the different size units as well. I am hoping to maybe rent a unit after the first of the year.
Geoff was very professional and courteous. Showed us the paved, numbered, parking/storage spot; provided price & payment details; and asked if acceptable before any talk of signing a contract. The contract signing was very straightforward and thorough. Very reasonable monthly rate.
I choose 1 star because i know the customer service at this location is no bueno !! the property manager Terry calls me like i have to come in too make a payment yet online payment is t another option. I pay my rental every month yet she calls my cell like like she dont receive no money.My first encounter with Terry she used upsell and choose another larger unit than what i needed., then she tacked on insurance and fees which made my quoted price over the way higher than my budget.Then she told me i cant cancel insurance unless i walk in too do.it. I.After less than five months I will never do business with a company who will make you pay for lock upfront andd then break your lock and make you pay for another on top of you monthly payments .I see some shady business practices going on at this storage unit or just rascist way of doing business.
Terry was friendly, courteous & so professional during the reservation & check in process. The facility is very clean & well secured. I decided on this facility after reading the impressive google reviews. I would highly recommend to anyone looking for a storage facility.
An amazing customer service. Im from NY State and this place is the only storage place that are really great in everyway. Amazing place for college students..Great price...Also best customer service guy named Geoff an amazing person so nice and understanding. Well do his best to make sure you are good. One thing to the manger make sure you fix the AC system in the office for this hard-working guy. Also should pay him 100K at year. For everyone make sure to bring cooled starbucks coffee amazing guy. 100
From Parma, heard great things about this facility and they were all true. We are moving in a month and have found our place to store everything. We will be using this place 100%! Customer service was 10/10. Showed us what unit would work best, what we would need to cover our belongings.
I recommend calling before getting too excited about the price quote online. Was quoted $25 online and came in with over $55 in charges. I also very much recommend getting your own lock before coming here and paying $20 for one.The unit isnt the best but its all I could ask for with the low price. They arent the cleanest and the door doesnt shut all the way and seal.Beyond that the lady at the desk was kind and was willing to work with me. I got my paperwork signed very quickly and was able to finish up unpacking my stuff into the unit within a decent amount of time. Giving this 4 stars because its what I needed (besides the crazy lock price) and the lady was nice. But if you are needing a unit that is weatherproof, this may not be for you.
I have never seen anyone nicer than the lady that works there. Very helpful, super sweet with a huge smile on her face, and very understanding. She helped us find exactly what we were looking for, explained everything very clearly to us and answered all my questions. I don’t write a lot of reviews but she really deserves this. Also the place is very clean. Thank you so much.
Horrible. Do not go there. They call you over and over weeks before your reservation to try and to get you in early and then call you over and over again before its your time to come and move in and then when I got there the lady was very rude try to upsell me to a different unit right away telling me that the stuff I had would probably not fit in the unit that I reserved and then didnt tell me about any hidden fees that they had so the reservation was actually double the cost to move in from what they told me over the phone and via email and she was very rude do not go there. If I could read it a zero I would
Absolutely terrible customer service. They have a dumpster there just like most storage unit places which USED to be for the customers. As it sits inside the gate unlocked for customers who need to clean out there units. The last time we were there, the dumpster was over filled, I tried to throw out a few small things and before I was even out of my truck who ever the blonde lady is that works there I didnt get her name unfortunately, came running out of her office and started yelling at me and my girlfriend. She said we couldnt put anything there because it was full, I told her we pay for this service and it wasnt my fault that they hadnt collected the garbage. She said its not my problem, you cant put that there or Im calling the police! I was stunned. Earlier today we went back to move some more stuff around, the dumpster was completely empty, I thought great no reason for anyone to complain. I threw in one bag and here comes the same lady I done told you last time you was here you cant put anything in there! To which I responded thats not what you told me at all, you said we couldnt leave anything here because it was already full. She then proceeded to tell us that the entire dumpster is only for the office staff. An entire dumpster for a 100 square foot, 2 person office. So I asked why it was out here in the middle of the units unlocked where everyone can get to it. She then stormed off back into her office yelling about God knows what. Extremely rude and unprofessional. Working on getting a new storage unit not controlled by Public Storage.
Loved the location and the price . It was close to home and very easy to move are travel trailer around in side. That all changed when there gate would stay open and not close for weeks on end, and are camper was broken into. They advertise locked gate and camera. They wouldnt even fix the gate. We will no longer be storing are camper there any more
My storage unit price keeps going up but when I go up there after office hours the gate is always open. Always. I cant remember the last time I had to put in my code to unlock it and Im there 2-3 times a month. Lights outside the units sonny always work. The one closest to mine has been out for a year, I mentioned it twice. I just dont go after dark now.
Total reviews rating 4.7
199 Reviews for Public Storage 2023:
Review №1
2022-01-20I went to the property to look at some storage units and was welcomed by Terry the property manager. She was very informative and professional. I will be coming back in a few days to get my unit. Thanks Terry! 5 STARS for sure. Even with all the snow we have she drove me around the property to show me exactly the unit that Im in need of. Thanks you for your assistance!
Review №2
2022-03-25Got my unit online, but spoke with Terry and she was super super helpful! She is so great. She talked through everything with me and gave me many solid insights about the property. These are the kinds of things that really help a renter. There are so many questions and Terry went through every one of them with me!
Review №3
2022-02-17Terry is very friendly, knowledgeable and helpful.She answered all my questions completely. I have not rented a storage unit before and she helped me to understand the working of this.Thank you for having a wonderful manager here.
Review №4
2022-07-24Carrie (manager) was wonderful, amazing customer service, extremely helpful answering my questions about renting a storage unit and great advice. The place was clean and well maintained. I have no worries about having my items stored there. I recommend this Pubic storage to anyone looking to rent a unit.
Review №5
2022-04-13Terry was so great. Helped me with the app feature to have instant access to entering the property. Also made it a smooth rental process and alot if information. Thank you so much Terry!
Review №6
2022-05-21Terry is wonderful! Very accommodating. Had a vent closure and she put in to have it fixed and it was done very quickly!! Very pleasant. I would recommend BH public storage to anyone!
Review №7
2022-03-10When I came in Property manager Terry was very polite. She talked to me and gave me fantastic advice and made sure I had everything I needed. I would recommend this place to anyone who is new to getting a storage room.
Review №8
2022-05-19Terry the property manager is just an angel! she helped me with the process of my storage selection and just had a smooth and pleasant interaction. Highly recommended!!👍
Review №9
2022-07-08Terry is absolutely wonderful! She goes above and beyond for the customer. She is not only a great manager but she also cares about people.
Review №10
2022-03-29Terry, this location’s property manager, was VERY helpful and kind throughout the process. As a first time customer, I recommend working with her!