Mask required
Yes
Pro Automotive in North Olmsted
Categories
Location on the map
North Olmsted, Cuyahoga County, Ohio, US
Health and safety
Staff wear masks
Yes
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Amenities
Mechanic
Yes
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 440-777-7757
Site: http://proauto44070.com/
Site: http://proauto44070.com/
Opening hours
- Monday:9AM–6PM
- Tuesday:9AM–6PM
- Wednesday:9AM–6PM
- Thursday:9AM–6PM
- Friday:9AM–6PM
- Saturday:Closed
- Sunday:Closed
Pro Automotive in other cities:
Comments (199)
I had my 2015 Hyundai Sonata checked over we were going to Rhode Island from OhioAndy called me he told me my brakes were rusted and down to the metal my tires also needed replacing he also changed my windshield wipers.Andy was very professionalI will definitely use them again and highly recommend them.
Great at helping me with my car! Definitely will be using them in the future :)
Excellent service, Leo and the owner are very helpful and knowledgeable. They caught a major error a previous mechanic did on my vehicle and saved me from having future issues with my new car. Very understanding and if you have any issues with your vehicle I 110% recommend these guys as they will take care of you and treat your vehicle with the utmost care. 10/10 service. Will definitely do business with them in the near future.
I had a great experience with Pro Automotive! For starters I do most of my own car repair work, so Im very familiar with parts and labor cost. I had my front passenger lower ball joint on my Accord fail around 6:30PM while I was on I-480 West before the Great Northern Blvd. (not my idea of fun) Fortunately I was able to control the car to the side of the highway and did a search my phone for local towing company, Pro Automotive came up. The driver arrived very quickly and snatched my crippled car up. I decided to take it to their shop to access the damage and give my idea of the cost. The next morning they had it on their rack and let me know that I needed a ball joint, axle, tire and alignment. (All items obviously needed replaced when I looked at it the night before). The prices for labor and parts were more than reasonable. I estimated almost double in my head before Pro Automotive gave me their quote. I gave them a green light and they cracked it out before the end of that day, so less than 24hrs my car was back on the road. The guys ended up staying about 45 minutes after hours for me to pick up my car. You can’t find that type of service anywhere. A+ all the way around at Pro Automotive.
Had pro automotive come tow my car and was extremely happy with their service! All staff I spoke with was extremely friendly and knowledgeable. They showed up on time and made a hectic situation a whole lot easier.
Pro Automotive has towed my cars a couple of times. Their service is always incredibly fast and reasonably priced! They are so kind and patient - I cant recommend this company enough. Thank you for your excellent service!
I have used Pro Automotive three times now. They have done excellent work. Twice I have dropped my car off in the morning and they have had it repaired by the end of the day. They have been true to their cost estimate or under each time. I needed a tow last time and they came out very quickly. The crew is friendly and helpful. I have found my new garage.
Amazing service. I originally brought my 2011 Fiesta here after reading other reviews, I can see why they get such great reviews. The repairs were quite costly but theyd everything out for me so I understand why it was so much (in my case it was because of the parts needed).Then they really helped me out. Took my car to Ford because my clutch needed fixing and luckily it was still under the warranty. Then they tried to tell me Id need to get my belt replaced which was going to be able $250. I took it to the guys at Pro Automotive and they gave it a look, told me it was fine and that Ford was probably just mad that they had to replace my clutch for nothing. These guys saved me $250!Ill be recommending them to friends and family, and if youre in the area and looking for a trustworthy shop, visit them.
The day before I was leaving for a trip, I had stopped by the oil change place to have my levels checked and was told I was leaking transmission fluid. The oil change place said that they could do nothing about it. Everyone I asked told me to call the dealer. I did. The dealer could not fit me in until six days from the day I called and wanted to charge $130 just to look at it.I found Pro Automotive from a Google search and decided I would give them a call. I am so glad I did.I was able to take my car in that night. They called me the next day to tell me what was wrong and ask if I wanted it fixed. (They charge $75 to diagnose, not $130, yay!) I agreed to the repairs they suggested. My car was repaired quickly and for way less than I would have spent at the dealer.Everyone at Pro Automotive is extremely nice and they happily answered any questions that I had regarding my cars needs and the service. I highly recommend Pro Automotive. Their customer service and efficiency got me back on the road in less time that it would have taken to schedule an appointment at the dealer.Thank you Pro Automotive team! Youre Awesome!
I would like to say that my experience at Pro Automotive was amazing. From start to finish, they were very accommodating and made everything seamless! Not to mention, amazing customer service. Jim was wonderful to work with!
Pro Automotive did an excellent job hauling a really big toolbox from one location to another! When another tow company couldnt come out and do it until Monday, I started calling around. Pro Automotive is open 24-7, so they were willing to do the job around my schedule. They were prompt, polite, and they did an awesome job! Their number is getting programmed in my phone for the next time I need a tow or automotive work, and I would definitely recommend them to anyone.
Look at all these reviews, theyre all fake nice service, professional no one described any services performed. This place is a fraud they charge you for the services they never do and dont even have a decency to return money when they were caught doing that. Tips to everyone how to find an honest mechanic. Go to a mechanic with a known (you know it for sure) simple problem and see what hes going to say. If they want to replace a whole transmission instead of topping off a low fluid, you know they a bunch of scammers. Please report these scammers to the police.
I believe the first thing anyone would say when asked about what they desire in an auto repair shop is Trust. I took a car to Pro Automotive for a used car inspection as my last step before purchasing. Let me say they are true professionals. I say this because there report was very thorough and by what they found told me they really took the time to look at everything! If your like me and have used many repair shops over the years, you wonder if they really looked at everything that is checked off as OK. They did not steer me either way on my purchase but there findings kept me from a potential bad purchase. All of this gains trust and gives you the comfort level needed to use them for your auto repairs. Many thanks!
This is where you need to bring your car for service. I had problems with my car. They were able to fix it for me in one day! They are very thorough and explained everything to me. I’ve had my car care done by them before and I will be continuing to do so in the future!
Had to get my car towed and I was so bummed! I thought I was going to have to wait 2 weeks to get it fixed at a dealership. The tow truck came quick to where I was and they said it was just my battery and could fix it right away! I was so happy! They even cut me a break on the price of the tow! I will be for sure taking my car back for a full inspection before winter hits! Very honest and nice people there!
Today my car broke down on the road and I had it towed to Pro Auto in North Olmsted. The staff was professional, courteous, and even fit my car in to get work done the same day. They gave me a quick and accurate estimate on what the repair entailed.I dealt with Romi who was very helpful, my car needed some suspension components replaced. He called me within two hours telling me it was done and ready to be picked up.Extremely quick service!Would suggest to family & friends
Pro Automotive are first-rate professionals. They were recommended to me by the Olmsted Police Department when I recently found myself stranded with a disabled vehicle just of of I-480. When my operator arrived just a few minutes after the call, I was immediately confident that I had made the right choice. The operator was friendly and professional. He arrived in a clean, well-maintained, late-model truck, and I felt genuinely comfortable putting my vehicle in his hands. Their shop was closed for the evening, but I would have been equally confident using Pro Automotive for my repairs.
Pro Automotive Inc in North Olmsted is by far one of the WORST car repair shops I have been to. Due to another company messing up my car first, it was taken to them to be “fixed” and i have been having issues with my car since. Shutting off while driving, my car not picking up speed while driving on the freeway, my engine (which they “replaced “) making a knocking noise. These people refuse to fix my car. Telling me its MY responsibility and they are the ones who messed up my car.
I would highly recommend Pro Automotive Inc. to everyone I know! I had some major van troubles and they were able to get me in the same day and figure out what was wrong with my van. They are honest, reliable, and to the point when it comes to what needs to get done on your vehicle. I was very pleased with their service and how quick they were able to get my vehicle fixed. Everyone was so polite and knowledgeable. I will never go anywhere else!!!! Thank you again!
Quick and responsive when my car would not start. Jim was super helpful and the issue was fixed way faster than it would have been taking it into the dealership to be fixed.
Great service and very friendly! They worked on my van on two separate occasions, but identified everything it needed in their one day inspection. I turned it into two trips to fit with my budget. Marty was spot-on with his estimate of the mechanical work my engine needed. He also spotted that my ball joints were dangerously loose, which I had no idea. Now that Ive gotten my suspension issues taken care of, Im happy to return but Im sure it will be a while. The best part is they didnt oversell anything AND they kept all of my old parts to show me when I came to pick it up!
Last month, Pro Automotive did a complete brake job on my Camry. That was my first time having my car served there. Rami is very nice and professional, he gave me a quote before the service and explained $75 charge if I decided not to have my car repaired after inspection. The job was done at a cost very close to the estimate. The car is running great so far. The job and service are absolutely 5 stars. I would have my cars served at Pro Automotive in the future and strongly recommend it to my friends and colleagues.Thank you again, Rami!George
Absolutely awesome service! I had previously taken my car to a chain automotive repair place, and they explained only one thing that was wrong, and were about to charge a LOT of money for that one repair, plus a wheel alignment. Then I took it to Pro for a second opinion and they were straight up with me: theres a lot of stuff wrong with your car that those guys missed. The honesty was a relief considering I wouldve been driving around in my car with a ton of stuff wrong.They finished the job THAT SAME DAY and had me back on the road. I definitely wont go anywhere else again. They were fast, reasonably priced, and had great customer service!
Heres my story. Over spring brake my daughter used my Cruze to go from Ohio to Florida for spring break. On her way home she calls us (of course we are out of country on our way back) stating car is running ruff with acceleration problems. My instructions were to find a nearby chevy dealer and have them look at it. Gave her a max for any repair and my wife and I headed to airport to return home. That dealership told my daughter it will be $1600 to replace the turbo charger. In addition to the $100 diagnostic. Totally took advantage of some collage kids. Luckily that was above amount I gave her and she continued to drive home. Once home I had Pro Automotive take a look. They replaced coils, plugs and battery. Very reasonably priced for the work AND it was the repair that was needed. Car has been running great!! I found this company to be honest and reasonably priced. I will be going back for future work when needed.
I had the misfortune of needing your service in the early morning hours of 9/22/18. After approximately 3 hours of dealing with Flo and Jamie they finally got it together to call you. Thank God. From your first call to delivery of car at repair location you were WONDERFUL. Unfortunately I dont know name of tow driver but he was super. I was very upset after hours of being jerked around, I immediately yelled at him and then apologized. His response was thats okay if you need to yell go right ahead. I understand. After initial contact to time car was delivered to repair location EVERYTHING went exactly as he said it would, entire process less then an hour. After a early morning of wanting to choke someone {Flo and Jamie} he ended the night on I feel much better note and I thank him for that. Hoping I never need another tow service but if I do Im asking for Pro Automotive straight off. Thank you so much.
I would totally recommend Pro Automotive Inc. They towed my car from North Olmsted to my local mechanic in Lakewood when it wouldnt start. They took longer than usual to get to me because all drivers were out, and the one who could get to me was in Painesville at the time. He let me know he would be about an hour, which I said was fine, and he called twice to let me know where he was. He then gave me a deal on the bill since I had to wait so long. Great service and very friendly!
Amazing experience with these guys.As a stubborn guy who had all the tools to do the job, I was very happy.My diagnosis was wrong and these guys fixed my Ford in no time.Never been to a repair shop before, I wouldnt go anywhere else now.Pick up time was less than 30 min.Every step of the repair was ran by me via phone call and prices were spot on.Repair shops have a bad reputation, and these guys help break that.Amazing work, amazing people, amazing turn around time.I went to these guys after walking into MOGO on Detroit Road and being belittled by the worker there. Actions go a long way when youre putting your vehicle in someone elses hands.Thank you Pro Auto, will spread your greatness around.CONS....none
I cant say enough good things about Pro Automotive. Theyre professional, honest, polite and knowledgeable. They are always my first choice whenever I need repairs of any kind performed on my car. They really go the extra mile as well. I have a friend who is deaf and Pro Automotive did a great job working with him, even texting with him to let him know when his car was ready. Highly recommended!
Fast and Reliable, Excellent Service!! Very Affordable!! Dropped my car off in the morning with multiple engine issues and I was back on the road the same day driving as smooth as the day i bought it, if not smoother. Very knowledgeable and professional mechanics who communicated with me frequently throughout the time of service, willing to answer any of my questions. Highly Recommended.
Where to even start.My friend and I were driving from Michigan to Cleveland. My car broke down as we were paying the toll, and we had to push it into the employee parking lot at the toll booth. It was the middle of the night on a Saturday, and we were already late getting to our hotel, so I was getting quite cranky. I called roadside through my insurance, and the first tow truck driver told me he wouldnt come out. So I called back, and they sent the call to Pro Automotive. I am SO glad they did.First, the driver took the time to listen to the symptoms of my car and helped me determine that I needed a tow, not just a jump. (All signs were pointing to the alternator, but I was in denial.) So he came out and towed us back to the shop. I was apprehensive about letting a random shop work on my car, but he assured us that Rami would take good care of the car. (As a woman, Im always wary of getting ripped off when it comes to car repairs.) I checked their Google reviews, and was frankly shocked at how many great reviews they had. So, I agreed to leave the car with them and they would look at it Monday morning, and then they drove us out to our hotel. Seriously, who does that anymore? We were so relieved to at least get to where we were going I could have cried.Fast forward to Monday morning. I called at 10:30, just to get a sense of where we were at on time since checkout at our hotel was noon... and Rami told us to come on over to get it! I was stunned that he was ready so soon. When we got to the shop, everything was ready for us. He replaced the alternator, since that was in fact the problem, as well as a belt that I didnt even mention to him but knew was in desperate need of replacing since it had been squealing for a while. The price blew me away--in a good way--especially after doing a little Google research on pricing an alternator replacement. Everything was perfect on my drive home, and Im confident he did a great job with the repairs. He also gave me a list of other repairs to get done, and since Im from out of state, I have no doubt they actually need done and arent just a way to get more money out of me.Honestly, if I didnt live three hours away, Id take it back to him to get the rest of the work done. Its a rare situation where a car repair actually becomes a high point in a road trip, but thats exactly what happened. Ive told everybody about my experience because I was so pleased with the whole thing.Thank you so much for taking such great care of us!
I am sorry, dont know why its posting under my wifes name.I broke my clutch cable on my Victory. Called progressive and then got a text from Low-cost Towing saying they would be there in 35 minutes. After an hour and 10 minutes I repeatedly tried calling Low-cost Towing and just kept getting a Spanish answering machine. Called progressive and then they said they were sending Pro-Auto. I was really irritated by then. But 8 minutes later Dan with Pro Auto showed up. He was clean, kind and professional. He took care of my bike like it was my baby (which it is). It wasnt even a ride with awkward silence back to my house. I have several of their cards if anyone needs one.Mike
Brought my truck in for a minor repair, everything went great, speedy and dependable.Being a first time customer they gave the truck a once-over and mentioned some problem areas. Came back a few weeks later to repair some oil gasket leaks, they de-greased the engine and made the repair. Once again quick service with fair pricing. I will continue to take my truck there in the future.
I was looking for someone to work on my vehicle, that was not a large corporate business. Pro Automotive in North Olmsted came highly recommended. The staff was friendly,and courteous,taking the time to explain what needed to be done now, and things to keep an eye on in the future.They finished the job in a very reasonable amount of time and there rates were reasonable.I have found my mechanics, i would recommend them to anyone needing work done on any vehicle.
Great shop! I needed a tow and they were there in a flash! Everyone in the shop is friendly and honest. The pricing is fair and transparent. They cut me a discount on anything possible and my truck was back in running condition the very next day. I absolutely recommend you call these guys if you need a tow or work done to your ride.
So I bought our ‘99 Crown Vic in Florida in 2014 with only 63,000 miles. We took the chance and drove it up to Ohio to be with family. Some suspension problems showed up when we got into the North Olmsted area. We got a referral while getting the oil changed to take it in to Pro Automotive. Rami went over the car and was brutally honest about what needed to be done. They repaired everything as advised and and did such a great job that when we came into town again, (as a 99 car needs tender loving care) Rami again made the assessment, estimate and did superb work on my car! Very friendly. When I got the bill I was surprised when he did the work for less than the estimate! I mean who does that anymore? My Crown Vic is running great and ready to roll for another trip South. I’m grateful to Rami for honest to service.
Best shop Ive ever been to! The guys are not only friendly but they are honest (which is hard to find at a repair shop). Service was excellent and my car is in great condition ever since and pricing was very good compared to other shops Ive been to. I will be bringing my car up here every time from now on and recommend them to everyone!
My car was towed there and I was worried about how I would get it back as it is an airport car and I live in another state. Rami (the owner) is the best in the business he made me feel so comfortable and made it easy to go about finding a solution to my problem. Pro Automotive was a total blessing to me in a bad situation. I just wish I would have found them earlier and not quite the way I did.
I am very impressed with this shop. It is very clean and the staff is great. Nicest tow trucks I have ever seen. They did superb work on my truck at a very fair price. And quickly as well. I highly reccomend Pro Automotive to anyone needing repairs or a tow.
Rami and his staff worked me into their already busy Saturday schedule, as a walk in. I was impressed with their level of knowledge and professionalism. The service performed, rear brakes, was done quickly, professionally, and at a fair price. Thanks for giving me the comfort level I needed to have my daughter drive the car safely back to college!
I chose Pro Automotive largely because of the consistent positive reviews for repair shops in the area. While its very frustrating to find out that someone cut the catalytic converter right off of your car overnight, Pro Automotive took the car in quick, gave an accurate estimate, and performed the work quickly. The positive reviews are clearly for a reason and Id recommend you give them your business if youre in the North Olmsted area.
Absolutely honest guys! They diagnosed my problem in my Kia Optima in no time. They explained me everything ( without panic) that I could wait if I cant fix it now since there was no safety issues. Absolutely good people who care about their clients.A+ guys . Keep up the good work.
My husband and I recently purchased a used vehicle that needed some work. Having just moved to the area we trusted the reviews we found on Pro Automotive and we are glad we did! Rami was up front and honest about everything they found, told us what needed to be done and what can wait. Good to know we have someone we can bring our vehicles in to that we can trust!
Amazing customer service and incredible rate. I had to get my subaru towed and they came right out , not the extremely long wait you normally have with other companies. The person driving the truck was extremely polite and did a great job- even offered us a ride! HIGHLY recommend !!!!
I was in a pinch twice within the past year and had to take my car to Pro Automotive. My brother-in-law is a mechanic and would have done the work for free but he lives an hour+ away. Both times he said the assessment, diagnosis and costs were fair. I have little knowledge of car mechanics, so this was reassuring. I think you have worked hard and long to earn your high ratings, but will remember it takes only a little abuse to bring them tumbling down. Keep up the good work, guys.
Quit wasting your time looking anywhere else for your repair needs! These guys are all around awesome. They will provide honest answers to your questions and information that helps. I didnt know these guys prior to bringing my vehicle in but they sure make you feel like family. Very reasonable pricing and they even worked on a couple small issues with no charge. I promise if you take your car to them, you will not need to search for a new mechanic ever again. I know I wont. Thanks Rami and Marty
My first time ever going to this place. They took my car in right away and let me know that my car wasnt worth fixing, that i should just get a new one. They let me take my time to figure out what i wanted to do with it and when i went to go pic up my car they told me that usually charge $75 just for looking at anyones car, but they waived it because i had more problems to deal with. Everyone was super nice and very helpful. They could have just fixed my car to make the money for themselves but they didnt. They were very heplful. I would definitley recommend.
Getting a tow is never fun, but the least a tow company can do is make it as affordable and painless as possible. I had a good experience with Pro Automotive today: I had a truck come out to me within about 20 minutes of placing the call, and the rate was lower than I thought it would be, as well. Ive used other towing services before and at least in comparison to the other companies Ive used, Pro Automotives rate was better. While I hope I wont be needing another tow anytime soon, I will definitely keep Pro Automotive in mind if their services are ever needed again.
Great service! Honest and friendly atmosphere! Pro Automotive got my car running like brand new. I am so happy with the results and will recommend you to all of my family and friends. I will only bring my car to you from now on.
We have repeatedly had a great experience bringing our cars here. On our most recent visit they fixed a problem the dealership supposedly fixed and they did not charge us anything for their expertise. Cant say enough good things! Will definitely continue to bring our vehicles here for service.
My van broke down this past Thursday and I needed a tow. Called my brother and he suggested Pro Automotive in North Olmsted. Rami was able to get a tow truck to me very fast - about 15 minutes. Sean, the driver, was very nice. After he got my vehicle to the garage I wanted he dropped me off at my house. I will definitely recommend them!
Great guys. I called about a transmission problem at 3pm and talked to Rami. I dropped my car off at 8:30am, and before 2 oclock they got back to me with a diagnosis. Unfortunately my car had more issues than I thought, but they were honest and Rami gave me a fair price to check out my vehicle. Thanks guys, you definitely won a lifetime customer!
Living in this day and age, it is hard to find someone that you can trust, especially when it comes to ones automotive needs. Ive always been wary of people, but I have to say, the guys at Pro Automotive somehow managed to win my trust quickly.Both of the gentlemen I interacted with seemed to show what was genuine concern with my situation, (I was in an accident, no fault of my own I swear) and offered me constructive advice though at the time I could not afford their services.Once I can have my repair expenses paid, you can bet that I will be back there, and back here to write another five-star review.Thanks guys!
Another job well done, and once again a satisfied customer. Took my Corvette to have the exhaust changed. Described what replacement system i had in mind, and they did a perfect match as to what i wanted. The perfect sound and tone...extremely pleased once again with there work. I recommend this company to all...GOOD JOB GUYS
Rami and the team over at Pro Automotive are awesome! After just leaving the dealership, my buddys newly acquired motorcycle broke down on the side of the highway, about an hour away from home. Luckily, our insurance provides tow support. We called them and they advised us there would be a truck to us in about an hour. Rami showed up to us in a very timely matter. He was driving a very nice, very clean, flatbed tow truck. I was very surprised to see that the truck he showed up in was very well-lit, had air brakes, and had air-ride suspension (most industry standard flatbeds in this area do not). I was even more surprised to see that the rear air-ride was adjustable and lowered down before the tow began (this is huge! They can easily tow vehicles that are very low to the ground with this without causing harm to the vehicle!). Rami came out and greeted us. You could tell he was actually sympathetic to our cause and not just talking to us because it was his job. He was extremely personable. He got the bike up on the bed and even strapped it down in a manner that would ensure that nothing would happen to it on its trip home. We got our bike back home that night in a timely and professional matter. The entire experience was professional and their team went above and beyond in every way to make sure that we were taken care of. I would recommend them to anyone in need without any hesitation! PS: My family owned a tow company for over 35 years. I know the business pretty well. From this experience, I can tell you that Pro Automotive is one of the most professional, customer service oriented companies I have ever dealt with!
My wife took the car to get a part fixed.After the repair, car reeked of cigarette smell inside.Quoted refurbished part price to get our business and hiked the price later.Dont go there if you are late on oil change because theyll call you crazy and make you feel foolish.Very unprofessional and extremely upleasant experience.
Owner was great to work with. If you ever have a police tow in north olmsted, you better hope its these guys that get called. After my stolen vehicle was recovered, these guys were super nice to deal with. The owner was fantastic and even had his guys throw on a couple rims and tires I brought in, so I could drive it home. This really helped me so much after having my car ripped off out of my own driveway and having unexpected costs thrown my way. I was expecting the worst and figured they would have me by the cha cha and charge me out the wazoo. It was the complete opposite and they went out of their way to help. I would definitely recommend doing business with this place. They are straight up good people I cannot thank them enough.
I had pulled up the info for another towing company and saw a ton of negative reviews. When I looked at the reviews for Pro Automotive, they were glowing - and I found out why! Rami gave me an approximate time he would arrive, and he then called 10 minutes prior to arriving. He checked under the hood of the car and had some suggestions as to what might be going on. He was professional and friendly - all while my children were running around like crazed monkeys. He towed the car for me and called to let me know when he had dropped it off at our mechanic. I will recommend his company to my friends and family. Thank you!!
Took my vehicle to two other main auto shops, and the solution was just lube the breaks, and the problem would go away. It was a quick, probably temporary solution that could have gotten worse. Pro Auto took care of the issue the first time, the right way. They wouldnt compromise on anything less just to make a quick buck. They are very professional, treating there customers like there the only one in the shop getting service. The staff is friendly, and very,very professional. As a HR person who makes it there job to criticizes,and fix poor performers from doing a poor job, I have nothing but great things to say about my experience with Pro Automotive. Its all in the name. PRO! Automotive, dont expect anything less from this great team!. Thank you guys.
I consider myself to be a very capable “backyard mechanic” but at times need to involve the experts. Pro Automotive is the one that I always choose and often refer others for their automotive repair needs. Pro Automotive is the most professional and honest auto repair facility I have ever worked with! On one occasion I brought my sons car in for a repair I was unable to complete and instead of Pro Automotive charging me for the repair they gave me advice on more concerning issues. The issue discovered rendered the car end of life, not worth the effort or “Band-Aid”, and time to look at replacing. It goes without saying, but I will say it anyway, instead of charging me for the repair and sending me on my way, they offered honest advice and direction that made sense for the long haul. These guys are top notch, use them when in need, you will not be let down and a customer for life!
I recently had my Jeep inspected at Pro Automotive and I couldnt be happier with the folks that work there. I had taken my Jeep to the same (different) mechanic, that my family had used for more than a decade, (which will remain nameless) and wasnt pleased with their inability to identify or fix the issues I was having. I opted to take it here for a second opinion and they diagnosed quite a long list of blatantly serious issues that my previous mechanic had missed. Much to my surprise, their advice was to not have the Jeep repaired and instead trade it in on a new vehicle. While I miss my Jeep dearly, it was admirable of them to throw approximately $1,000 in labor costs into the wind and give me an honest inspection and opinion. Im now driving a new car and can now feel safe driving on the highway. I cant speak highly enough of Pro Automotive and they will be receiving all of my familys and my future repair work and I implore you to do the same.
Wrecked my VW Jetta TDI on 480, I called my son and had him find the closest tow truck. He said this one has high customer satisfaction, I called and they were there in 15 minutes. The tow truck driver asked where I wanted it towed....VW dealer, I said. He said, give us a shot well treat you right. OK lets do it. Marty the Mechanic was a VW nut. He was awesome. They had the car fixed, they worked though my insurance to repair all the mechanicals on the car. They even chased down my warranty @ Autozone to fix my brakes. This helped keep the bill down. They went the extra mile for me.If you want your car fixed and looking for someone you can learn to trust. Go with these guys, youll leave with some new friends who happen to be mechanics. AND in February and in Cleveland, thats a great thing to have.THANKS GUYS!TDI Dude
We have recently had some engine work done on an 07 Jeep Wrangler. We were very happy with the service and its been running great! I was very impressed with a phone call the next day from Romi asking how the Jeep was performing. It is due back for a check up to make sure everything is good and then we will address some wear-and-tear suspension issues. I have no hesitations having the Jeep taken care of by these awesome people! Theyre honest and plesant to work with! HIGHLY RECOMMEND THEM!!!!!9/24/16 Took the Jeep back to have some suspension work done. Again, fantastic job!! It drives like its new! Thanks again Romi, Lee and the rest of the guys for such an awesome job!!
First class service and very reasonable prices. The owner spent several HOURS moving our 26 boat and trailer which we got stuck in mud in our yard. It looked impossible but he figured out a way and got it done. No damage to boat or his truck. Amazing!!!
Exceptional service - car died on 1-90, cold snow and blowing wind. Excellent response and arrival time. Montel has the gift of service running through his veins. He had me hooked up and my car delivered to the shop in no time. Seldom do you run into a company that is as organized and competent as Pro Automotive. I think this is the second review of anything I have ever posted on anything but these guys deserve it - THANKS
This is the place to go! Last week my car would not start, I had it towed to Midas, Midas called 3 hours later and said they couldnt figure out the problem. I called Pro Automotive and they saved the day.They towed my car at a discounted rate and called me later that evening to tell me they got it running. Rami is honest and very reasonable. Rami stated that he wanted to check some other codes and get my car back to me without extra headaches. I got a call the following business day saying youre all set and he even stayed late so I could get my car!Rami told me I needed some tires and to schedule an alignment when I was ready. Tires for $134 each when I originally paid $170....Awesome Service Thank You so much for saving me $. My Audi would have cost me a fortune at the dealer for the repairs you guys made! See You Soon for some tires😊
I came to Pro Automotive because of great reviews and a referral. I left Pro Automotive feeling cheated and sad.My car had a very complex problem that was not identified. Instead of solving the mechanical issue, they thought that it was the sensors and the computer that were sensing the wrong thing - when in fact, what they were sensing was ACTUALLY happening.After I spent $1000 to get my car out of their shop, and another $500 to get the actual issue fixed by someone, I called them and said I would be happy to pay for the parts, but wanted my money for labor back - which is more than fair considering under Ohio consumer protection laws, the consumer is NOT liable for repairs that were performed but were unnecessary.They said no, and that they needed to see the car again in order to determine what actually happen. After such a disastrous experience with them, there was no way I was letting them put my car back up on a lift.I dont want to be personal about this as Rami seems to be an ok guy, but if youve need more than tires, brakes, and an oil change, you need to go to another shop with more technical expertise. I still feel awful about this experience.
The gentalmen working truck gave me a time of 20 minutes whilst i was broken down on the free way. He was there in 15. The man was very polite and worked quickly to get me where i needed to go. They dont jack up prices and the safety of yourself is put first in their care. Great experience and a swell group of people.
This place is a great place. Its 9:30 at night call for a tow and by 9:45 they are here and by 10 my car is in the shop. Got an estimate for what was wrong and the parts within 15 minutes. Im very satisfied with the service of Pro Automotive
After calling around everywhere to get my Chevy Sonics radiator fixed I finally found Automotive Pro Inc who did it for cheaper than everyone and the customer service was amazing. Id gladly recommend family and friends to go here when somethings wrong with their vehicle.
These guys totally helped us out. Our van would not start and we called them for a tow to the repair shop. They were professional on the phone and came at the scheduled time. When he arrived, the tow truck driver noticed the van would not start because it was in reverse gear. He said we should not have been able to pull the key out with it in reverse, as this a safety issue (could have rolled away if it was in neutral). We looked into it and Honda has a recall for this issue. So, Pro Auto charged us nothing for their time, solved our problem, and pointed out a potential safetly issue that Honda is now going to take care of under recall. Total win.
People in this place are amazing! They are very professional in their job, they were able to identify where is the problem exactly in the car and explained it to me well. Highly recommended!!
Tow showed up within 20 minutes. Squeezed me in that afternoon and had the repair done within three hours. Really nice guys, fair, and timely. They even gave me some table space to study, as Im from Michigan and was completely stranded! I would absolutely use the guys at Pro Automotive again!
I had a breakdown not far from home. They came out quickly and were priced very reasonably. Before they left they checked out the car to make sure there was no damage to the car in the transport. Quick and reasonable. Id recommend them to anyone.
Rami and his team have been my go to mechanics and technicians for a few years now. The knowledge base and technical skills of each and every one of them is the epitome of excellence. The customer service is probably the best I have ever seen in any company. They stand behind what they do and make sure you are satisfied with the results. I have Def found my go to mechanics for any problem or issue and will not go anywhere else.Brant
They said my truck only had 30% compression per cylinder, took it to another shop it had 150 % compression per cylinder. battery light was not on when I took it to them, it was on when they returned it to me. Runs great now glad I didnt let them tear the top half of engine down. It was fuel regulator that was the problem. They just wanted to throw parts at it, seams to me just part changers. Distrubuter they installed was missing part, had to spend more money to fix.
James was very easy to work with. I liked how they keep you updated during the repair process. Will definitely use Pro Automotive again.
Took my car there for some major engine work. A friend who works on cars suggested the place. When I went in indicating a possible head gasket leak and replacement, they of course suggested they verify. Good thing they did, it was only a valve gasket leak. Definitely an honest company.
My car broke down in Westlake on Crocker and I gave Pro Automotive a call. They were fast acting and very helpful. When the guy came out yesterday to get my car he was very nice and professional. Hopefully I dont have to use them again because my car will run perfectly the rest of my life but if that is not the case, these will be the guys I call.
You never know when you will need assistance. Go with Pro Automotive..I needed a car moved and they came through for me.They were quick, professional, and very reasonable.Thank you 😊
Just picked up my car from these guys and am extremely happy with the work they did. My car drives like new and the customer service couldn’t have been better. I will definitely be going back here in the future. Thanks!
Have the best experience with them fixing up my 04 Dodge Dakota. Great customer service! And great prices! If youre looking for a mechanic, this is the place for you
Not from the area so a guy at autozone recommended these guys to me when my alternator died and they were amazing. I got my car back same day even though they were super swamped. If I lived in the area Id definitely go back. Also, they have the coolest toolbox Ive ever seen haha
These guys are great and reasonably priced. They take the extra time to explain any problems with your vehicle and can even tow you to the shop!
Called for a tow and they were onsite to help faster than my wife could get there! Very good service and a pain-free experience which is needed at terrible times like when your car breaks down. Would highly recommend Pro Automotive!
These guys are the best! I took my car there to get my wiper motor fixed and the were fast and affordable. They were honest and friendly. I would suggest them to anyone. I will definitely be back. Thank you guys!
The guys are awsome. The do the job right the first time. The price and service i get from them everytime i come in is a+++++. Its the best place to take your car and get serviced i rec to everyone. Marty and rami are awesome and i wouldnt have anyone else work on my cars.
A guy at auto zone recommended this place to me. My check engine light was on. I had a great experience. They were friendly, quick and fair. I would go back and recommend them.
I had a great experience there - very honest and professional people, my car was done on time. I’d definitely go back and recommend this place to all of my friends.
Great service, considerate, and reasonably priced. They towed my car to the repair shop and even gave me a ride to my apartment. The driver, Shawn, was very helpful through the process. Thanks guys!
I called Pro Automotive Inc. when I locked myself out of my car. They showed up within 15 minutes and were extremely fast and professional. I would recommend and call this company again.
Outstanding service! On time and quick towing! The owner even called personally to make sure everything went well! Best towing Ive ever used!
I had to have my 92 Camaro towed to my house. Dan put my car into my driveway without a scrape to the low frontend ground effects (quite a feat considering the skirt of the driveway and the slope. I was really impressed by Dans skill with his truck, i think he could put a car on a postage stamp if you need him to. Great job Dan!!!
Very kind and knowledgable! First company to actually tow my Audi correctly apparently (scary thought). Prompt service, very helpful and pleasant.Would highly recommend.
Absolutely flawless. The speed time when it comes to repairs is quicker than quick. The employees are very helpful and knowledgeable when it came to my concerns. If you have never experienced Pro Automotiv777-7757e? Stop reading and call 440-
I brought my truck to pro automotive after going to big retail shop.They quoted me 900.00 for brakes. Then rami at pro auto checked it out and told me it would be half of what I got quoted. I will never go anywhere else again..brakes are working great...
Pro Automotive is the only auto shop to go to! They break the mold when it comes to taking your car to an auto shop. Convienent hours, low prices, and excellent service! Rami and the crew know what to do!!
Hands Down...Excellent Flatbed Service!!! Initial call to polite employee, to Flawless, without incident delivery of our Truck. The driver was courteous & polite! We would not hesitate to call on again!
I normally wont leave a review on Google but its great to deal with a honest and straight forward shop these days. The guys at Pro are the greatest. They are friendly, fast, honest, and get the job done right. Five Stars, A+. Thanks guys :)
Car broke down (flat tire) last night on the free way came within 20 minutes removed the flat tire & replaced it with my spare for free within just 10 minutes, fast & efficiently.
Friendly staff but way overpriced. they charged me 45 dollars for a bottle of coolant that only costs 19 online and at the dealership. Fixed the car though.
Had my headlight go out...they took my car in without an appointment...replaced both headlights in 20 minutes..very professional but friendly..will be my go to repair shop from now on...would recommend them to anyone. Thanks so much Linda Sitts-Strizzi
Rami and the guys are great. They are fair and trust worthy. They have done great work over the years on both of my cars and I would highly recommend them.
Fast with great pricing! I have finally found a auto shop that I can go to in North Olmsted. Customer service was awesome too made me feel like we have been friends for years.
This place tried to rip my son off. Quoted $1400 for wheel bearing and brakes . When he refused them the work they charged him $60 for inspection. Got work done at another shop for $450! Dont go here!
Pulley cracked on I480EB at 630am, just west of OH252. I live in Lorain County, called Elyria Towing and they said, a: it will be hours, b: have to charge double to leave the county. I called PA as the closest to my location....FAIR PRICE and I WAS HOME BY 730AM...Thanks guys, you gave me the time I needed to fix the car.....
Awesome service! On a Sunday afternoon they had a driver at my house within 30 minutes of me calling for a tow. The driver was able to jump the car battery and I was on my way! Thank you!!!
Best place to get work done. Very knowledgeable and thorough with what they do. You cant go wrong here.
This place is the absolute BEST place in town. Never felt more satisfied with a mechanic and deal that I received. These guys are a no-brainer when looking for automotive services.
The gentlemen of this business are the definition of professionalism and honesty. Due to their services, I am certain my truck will continue to provide me with years of continued reliability.
My moms car got stuck in a ditch during the recent snow storm. Rami came right out within 20 minutes and helped us out. Great service!
These guys are great! I had an emergency and no other auto places were open. They were closing but they stayed and fixed it without any problem. Thank you both!
Im a commercial driver and these guys saved my butt. They went above and beyond getting me back on the road. I wish our mechanic took the pride in his work and showed the dedication that they do. Cheers guys! Thanks a million!
Went here because they had good reviews...well everything that was said is true....very honest and helpful group of guys...rami went above and beyond helping me with my vehicle and the problems I had...would defiantly recommend bringing your vehicle here...they also dont just try and find things wrong with your car for a sale they will let you know what should be done and what can wait to be fixed...Great repair shop!
Ive had work done on a couple vehicles here and they always do a great job. Very friendly and knowledgeable, I always have a good experience.
The driver was extremely friendly! First time needing my car towed and would definitely call these guys again if I ever need it!
Dont know the guys name unfortunately, but whoever helped me out here was awesome. Every dude I came in contact with there was super nice and helpful.
They got my jeep in right away, figured out the problem right away, were very knowledgeable, customer service was excellent, went over few options to save me money, I would highly recommend these guys to anyone, thanks again guys!
Rami and his associates are very professional, helpful and I trust them with my car. I recommend them to family and friends and will continue taking my car there!
Very knowledgeable and pleasant staff, Great price and got my car fixed quickly. I definitely recommend this shop!
These guys were awesome to work with. Very fair and knowledgeable. I will continue to use them for any and all my vehicles and the same goes for my family.
Highly recommend this shop. A1 customer service. Ive never been to a shop that showed me such excellent customer service. I would highly recommend this to ANYONE that needs help. From towing to repair!
Overall amazing service. Rami and the guys do a great job. Honest work. Great service at a time where customer service and honesty are hard to find . You will find it with these guys for all your needs
Top notch service and great to work with. Will be giving them my business for car repairs and scheduled maintenance. Props to Rami, Marty and Lee!
Ive found my new repair shop. Friendly guys, reasonable prices, and fast service to inspect and fix my car to get me up and running again.
The crew at pro automotive really know what theyre doing and know exactly how to treat the customers with respect. Really cool place and the owner is super nice and hands on.
Quick tow service on a Sunday, the price was very reasonable as well. I wouldnt think twice before referring this place to anyone, they were outstanding.
The guy was very professional and quick at his job. Will definitely recommend to friends and family. Again would like to say thank you sir.
I wish there were more stars to rate Pro Automotive....The level of service and quality of work far surpasses todays standards....Thank you Rami for all you and your staff do...
Need to save money then you need to go to pro automotive,pro automotive saved me a lot of money on the repairs on my 02 chevy caviler,and u get a free tow with service,so i wish i could give pro automotive 10 stars but all im aload to give is 5 thank you for your service
These people took THE BEST care of us! Rami was sooo hospitable to us. Dan was nice as well and made sure to get us taken care of. Man we are sooo thankful we found this place.
Top notch service. Very professional. I highly recommend these guys for your automotive needs.Thanks Rami and Marty
After waiting hours for a different no show tow company, my roadside assistance finally contacted Pro Automotive and they came immediately.
Took my mom’s car here to get the window repaired. Lee was super helpful and friendly! Thank you.
Very nice people and reasonable priced. Will be going back to them for any future car trouble!
Pro Automotives employees, as l call them, not good mechanics, well not professional, they only want your business, so they can get your money!...a bunch of fake liars, never do business there!!!!
Pro automotive recently towed my vehicle. They were incredibly fast & professional! Thank you so very much!!!
Got there fast and hooked up the car quick. Dropped it off with no damage to vehicle and a great price.
Awesome tow work, arrived to the location quick knew where he was going and helped me out a ton. Thanks Pro Automotive.
I used the towing service. It was fast and the driver was a professional. Friendly service and easy to use.
Really great people. Helped me during my hard times and saved a lot of money for me.
This place was amazing Charlie help me out a lot with my car and would recommend them to anybody
Fast friendly I called other towing companys went to voice mail then I called pro automotive picked up right away they got the job done no questions asked these guys are great
Great service in the driver guy was nice and didnt had attitude wish was good his name is Shawn #102 I highly recommend this company
Rami came to my rescue. Thank you so much for your quick service and professionalism. I am so grateful for your help and speedy services.
Great service and fair prices. Had A/C issues that another shop could not figure out. Glad I found this place
The guys there are great. Rami, Shawn, and Lee. Keep up the great work and great customer service.
They were very busy and still came to get my car, I felt safe, and they were very friendly.
Extremely honest and dedicated employees. Very affordable for the working class.
Adam came out and jumped my car that has been dead for months. Great service.
Great service fair in there price
Friendly people and quick service. They made having a flat tire a lot less stressful.
Very professional, fixed errors by previous mechanics. good pricing, great service.
These guys are fantastic. Fast service and very honest. They are the best around.
The staff was extremely nice, informative and did great work! I will definitely be a returning customer!
Great staff. Always friendly when I am in need of there assistance.
Only mechanics in town that can fix a diesel sprinter! Highly recommend!
$225 just to get my keys out of my car is absolutely ridiculous.
Great service getting car towed on a holiday, appreciated timeliness and professionalism.
All the staff are wonderful and are great to work with.
Great service friendly staff not to many places left like this anymore highly recommend!
Very honest, professional no hidden surprises very reasonably-priced.
Super nice business owners!!! Super helpful!! Will use every time we are in the area!!!
AMAZING service, fast response, reasonable pricing, friendly, absolutely love this place!
Great work on my BMW X5. Thanks.
Simply awesome! Been coming here since they opened. Thanks guys!
Great service, very professional. Highly recommended!
Best shop in town, been going there before there was a shop back in the day.
Fast service with great employees to help along the way.
Always honest and fair. Will always be our mechanics.
Excellent customer care, kind, friendly, and reliable.
The only 24 hour car shop I could find in the area
Get ur car or truck repair done here i do
Owner was friendly and straightforward. No BS.
Excellent service and prices very reasonable
Good guys at this place. Top notch.
Top notch professionals. Quick and easy.
Very knowledgeable staff and very friendly!
You can count on their service. Thanks Guys.
Made the best of a bad situation. Excellent service.
They treat us fairly
💪👍👍!!
Greatest people and service ever.
Love these guys!
Pro auto saved the day period.
Took care of me right away
Always the best!
Awful service ghetto
Great service
Friendly and professional
Total reviews rating 4.8
199 Reviews for Pro Automotive 2023:
Review №1
2022-03-05Had a great experience taking my car there. Everyone there was friendly and knowledgeable and took the time to help me out. My car was finished in a timely manner and they even went the extra mile sending my tire out to be repaired. Highly recommended.
Review №2
2022-08-05I rarely write reviews but I have to give a tripple thumbs up to Jim and the crew at Pro Automotive. I called from Florida to help my stranded grandson in Westlake and they were Prompt, Efficient, Fair and Honest. Couldnt be more pleased.
Review №3
2022-01-18A company can be evaluated on their employees. Dan from Pro Automotive, INC. was professional and courteous. I recently got stuck in the snow during Izzy. He parked his truck in a way to protect us from oncoming traffic. Dan was efficient in connecting the truck and lifting my car out of the snow. Dan was friendly even though he had been extremely busy over the last 36 hours of this blizzard. God bless, Dan and the other tow truck drivers. Hopefully, I will not need many more tows, but when I do I am calling Pro Automotive in North Olmsted.
Review №4
2022-02-07After getting stuck in some horrible snow this weekend, I waited for another tow company for over an hour and a half with no communication. Once I called Pro Automotive they had a truck to out location in less than 20 minutes. Rami was very kind and explained clearly what he was going to do to get us unstuck before he did. I really appreciate the service and would absolutely use Pro Automotive again!
Review №5
2022-01-18These guys are top notch!. I was stuck on the highway on a really snowy day yesterday and it was a dangerous situation so I couldnt change my own tire. Waited 2.5 hours for Triple A to show up and they never did. Called these guys and they showed up in 20 minutes and had me on a Flat bed in under 5. He took me to his shop and changed my tire and had me on my way. Couldnt believe it. On top of that Rami was very personable and I would recommend them highly. Thanks again
Review №6
2022-04-23I cant say enough about how INCREDIBLE these guys are!!!! They do Amazing work, customer service is top notch. They went above and beyond for me! Absolutely recommend to any and everyone!!!! Thanks guys!!! ♡♡♡♡
Review №7
2022-01-04My wifes car broke down on 480 and Pro Automotive came to the rescue! I spoke to Rami (sorry if I misspelled that bro) both on the phone and in person and every conversation was pleasant and professional! My only regret is that we dont live closer, these are honest mechanics that do quality work, you cannot go wrong with Pro Automotive!
Review №8
2021-01-05These guys are awesome! After dealing with a car that wouldnt start and my Roadside Assistance trying to find a company to come tow my car, these guys were there to help and take care of the job! Completely professional and knowledgeable they went above and beyond and were the heroes of the day! I highly recommend them if you ever need a tow or have any car issues
Review №9
2022-01-21These guys were very professional and took great care with my car. They were quick and responsive. Highly recommend.
Review №10
2021-05-23My car ran out of gas today and this amazing worker came and helped me get my car to the gas station charge free! I can’t explain how grateful I am for that because without his help I probably wouldn’t of made it to my photography gig (which was great by the way). Thank you so much again Pro Automotive! If I am ever in need again I’ll be sure to call!