Delivery
Yes
Premier Toyota of Amherst in Amherst
Categories
Location on the map
Amherst, Lorain County, Ohio, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Repair services
Yes
Phone: +1 440-985-6100
Site: https://www.premiertoyota.com/
Site: https://www.premiertoyota.com/
Opening hours
- Monday:Closed
- Tuesday:9AM–8PM
- Wednesday:9AM–8PM
- Thursday:9AM–8PM
- Friday:9AM–6PM
- Saturday:9AM–6PM
- Sunday:Closed
Premier Toyota of Amherst in other cities:
Comments (199)
This beautiful dealership carries a lot of certified vehicles! Their service was excellent phil and Jennifer were a life saver for me buying my first car. They both worked hard to offer me the best deal. I would recommend this dealership to anyone in the market for new or certified vehicles. Just be sure to expect outstanding service 10/10
Today I purchased my first Toyota from Premier Toyota of Amherst! The entire process from start to finish was top tier and I highly recommend using Premier Toyota for all your new car needs!Josh Watkins was extremely thorough and personable as I started learning the new ins and outs of my new 2022 RAV4 Hybrid. His detailed explanation and knowledge were invaluable with learning how to get the best mileage as a new hybrid owner.Joe Angle helped make financing a new vehicle a painless process. His professionalism was extremely helpful going through this process for the first time as a solo buyer.If you are looking for a personable and honest dealership to purchase your next vehicle from, make sure to check Premier Toyota out! Thanks again!
Today was not our first time with Premier Toyota and will not be our last every time we go in we always get the best service and feel like VIP customers our salesman Dan always treats us like friends coming for a visit and whenever we sit with Jennifer for our financing details she always does the best job getting us what we need and finding us the best deals. Our experience is always enjoyable and would recommend anyone to go. They will be the only dealer we go to in our future because no one gives better service then Premier Toyota of Amherst
I want to thank Dan S. for all the extra work done in completing my deal for a 2022 Camry Hybrid. There were several hurdles in finalizing a successful deal, and Dan made sure all of them were cleared. Also, Drew was very helpful in the finance department, clearly explaining all the documents and patiently answering my questions. Overall, I highly recommend dealing with this dealership and these individuals. Thanks again!
Dan was great to work with. Honest and hardworking and a true pleasure to work with. He definitely made the buying process simple. The rest of the crew at Premier that I dealt with were also top notch. I would highly recommend a visit if you are in need of a vehicle.
Jennifer in finance and Grant the salesman went above and beyond for my friend Kim. We are so happy with the experience that we are referring everyone to them!
Sales Consultant/Associate Stephen was very helpful when I made my car purchase with Premier Toyota of Amherst. I felt comfortable with him as he did not attempt to bs me with any ridiculous sales pitch like I received at other dealerships. He broke down the numbers and did not try to rip me off. His humble, honest and professional work ethic made me a true Toyota customer and owner. I will definitely be referring friends and family to him at this dealership. Good job Stephen. 👍
Best dealership around! They provide quality care for my car and go out of their way to be helpful and make getting service easy. I feel comfortable going there and they have always been trustworthy. Can’t say enough good things about them.
I’m very happy with the experience I had with Premier Toyota. The sale was completed through the phone, it was a smooth and easy process thanks to the professionalism that Grant and Jennifer provided. Great place to buy a car, I will definitely come back for a new car in the near future.
Great staff made the entire buying process easy. Good selection of vehicles with very competitive pricing. I am very happy with the overall experience at Premier Toyota and will definitely continue to use both the sales and service departments.
Dont buy a used car from here! I dont know who inspects them but I was sold a car that leaks water on the inside of it. I have an auto-Immune disease making it hard to simply take care of myself most days, I did my best to check everything over before purchase but its happening in a very non obvious place and the smell was masked by cleaner. Unfortunately I purchased it right before winter and didnt know to look for leaking water because it was snowing not raining. I called and asked for any kind of help, maybe even just a suggestion of what to do but was met with what was close to a simple cant help ya, bye. (then hung up on, even though I was very polite) I feel I got completely screwed by Tariq and the dealership.
Collin and The Premier Team was FANTASTIC!! The buying process was smooth and effortless. We came in and were unsure which model we liked better… Collin and The Premier Team was patient and delivered our new vehicle in record time! Highly recommend going there and seeing Collin!
I have bought 2 cars at Premier my first car there was an 09 Toyota Camry Hybrid. I have it still 9 years later. There service department is through and efficient as my car has needed minimal repairs mostly just maintenance. So 2 years ago this month I bought my new to me 2014 Toyota Highlander. Had oil change and tire rotation today and the other other thing needed was a tail light and a small window washer leak in the back. Thank you for taking such good care of my vehicles and for selling quality vehicles. I send everyone I know to Premier as they are a quality service center and sell quality vehicles.
Most streamlined car buying experience I’ve had. Keith Picard was a great salesman and expedited the process by asking me for a lot of the info upfront by text. I didn’t have to haggle for a good trade in value either.
Have a wonderful and pleasant experience with Premier Toyota of Amherst. Jordan and Joe are so nice and friendly, did a great job making everything easy and comfortable, and we got the car we wanted. Everything is transparent, good deal and good choice purchasing a car from them.
Helpful, friendly staff. For my first car purchase nobody came off as intimidating, and made it clear they were there to help. Didnt try and sell me anything I didnt need, and answered my questions as we went through the steps leading up to the purchase.From the recommendation of my friend, I also recommend giving premier toyota of Amherst a shot, just have a good idea of what your looking for ahead of time helps both you and the dealers figure out what works for you.
Keith and Jennifer were a great help especially when it came to getting approved and into my Jeep Wrangler. I had other deals with other dealerships and Keith presented with the best offer out of all of them when it came to my down payment and interest rate.They both even stayed past close to work around my work schedule.
Phil was very friendly and knowledgeable. Premier Toyota would have gotten 5 stars but drove new car off lot and the fuel light came on as we drove onto highway.Spoke with Brett at Premier and they will have us come back to fill the tank up to full. Brett was apologetic over the empty tank and now the 5 stars are well deserved to the friendly staff at Premier!
I met 2 great employees at Premier Toyota of Amherst. Tarik is a great Sales Person who knows how to treat people, very attentive to your wants or needs in a car. Great customer service, listens attentively and does his best to make you happy. Recommend him highly. Then I met the Finance Director, does a great job, friendly, is a person that offers several options for extended guarentee and doesnt push you to make a decision you dont want or cant make. Happy with my choice and employees.
Second new vehicle I have purchased at Premier and they always make sure I get what I wanted and more. Working with Steve was awesome. Hes up front about everything and kept in great communication over what turned put to be a very long process with recent world events. I have a feeling my next new vehicle will be purchased at Premier as well .
I perched a Toyota highlander for my wife for Christmas and she loves driving it .she said she love the way it handles in snow and the ride is exhalant the car responds very well and rides smooth.the dealers ship was fantastic with seeing to our needs and servicesWe will definitely be buying our next car from them in the futureThank you Toyota for a job well done!
I recently purchased my 2022 4Runner TRD Off Road at Premier Toyota. My experience could not have been better. I was concerned about the current circumstance with the shortage of new cars being available, so I decided to drive farther than I normally would have to look for a car. I was so happy I did. My salesman was Grant. He did a great job of understanding what I wanted given the challenges of todays market conditions. He gave me different options and really made an effort to constantly check on inventory. When the 4Runner I was looking for came available (sooner than I ever expected), Grant immediately contacted me (literally in minutes) and now I have the car I wanted. I was fortunate to be working with such a great person like Grant and the rest of the team at Premier Toyota. Every person at Premier Toyota I interacted with (Finance, Parts, Sales) were extremely friendly and knowledgeable. I have close friends that own competing brand car dealerships and even they were impressed when I told them about my experience at Premier Toyota. -Michael Domanick
Everyone is super knowledgeable, patient, and will go the extra mile to do right by their customers. Dan Smith helped me the last two times I needed a vehicle and each have been a pleasant, headache free experience. I’m definitely a forever customer!
I had not expected to receive the wonderful treatment that I got at Premier Toyota. I came to Premier as a result of a Kelly Blue Book evaluation on my Honda, so I expected that the salesperson would attempt to downgrade the evaluation, lower the amount and try to sell me something that I didn’t want. Imagine my surprise when I discovered a salesman who really wanted to help me—in fact a whole company that wanted to help me get the best deal possible! And I did.
I cannot say enough how amazing Premier Amherst’s Service Team is! When Shane learned that the 4 tires that was ordered and previously quoted were the incorrect model for my 4Runner, he took the initiative to search their inventory and actually found a new set that a previous customer did not want. Not only did I get the tires that I needed, Shane also honored the price that was quoted! You definitely don’t find customer service like this anymore. Premier Toyota Amherst- you have a client for life!
Waste of time. I called on a Tuesday to have new pads and rotors put in my RAV4. I was quoted $280 for pads and rotors. I specifically asked to have new rotors because I could see that the rotors were worn. The lady repeated that it was for pads and rotors. When I dropped my car off- the guy just quickly said what was being done. He just said back brakes. I didnt think anything of it at the time. After I drove all of the way home- they called and told me that they didnt quote me for rotors and it was going to be $500 for the back brakes. So of course I said screw you and picked my car up. My wife and I have bought 2 cars from them over the years and I dont think I will be back unless something happens and Toyota retrains the employees. Pretty shady stuff.
Narvin DySartPurchased a 2022 Toyota Tundra and paid cash. I endured several weeks of delays. Kieth our salesman was great. The manager didnt even come over and speak until we requested him to discuss any discount. We paid full MSRP and he wasnt willing to give us any discount on the car or accessories. Poor leadership on a $52,000.00 cash purchase for my business. I dont see any reason to go back an purchase any more cars for my business or personal use at this dealership. I completely understand that margins are tight due to supply chain issues chip shortage, low inventory none of these are the fault of the customer however just comping over and speaking to a customer cost $0.00.I would like to thank Bret from Toyota Care for reaching out to me to resolve my issues. Bret immediately reached out to address my concerns. Its awesome to know that Toyota does care about giving the best customer experience possible. My truck runs great and I appreciate the follow up.
I was referred to Tariq by a close friend to help me purchase a 2022 Camry Nightshade SE. I couldn’t be any happier with my experience. Tariq is a true professional. Very helpful throughout the process while communicating flawlessly. I absolutely love my new vehicle and hope to have a fruitful relationship with Premier Toyota for many years to come. The finance team was also spectacular. They made the process very smooth. Thanks a lot, you guys rock!
I’ve bought two cars here now and the sales associates are always friendly. Today, they were short staffed and only had one finance guy inZ I chased my two year old around for 3 hours waiting for my paperwork (there were others before me) and not a single person there looked at me crazy, but encouraged me to let him play, “it’s fine!!” So thank you for making me feel comfortable & helping me into my new vehicle painlessly!
Don’t work with Stephen!!He just want it to sell the car.I was missing the two back headrest for my Toyota prius v 2017 when I bought the the car and I accepted to leave with the car without them and he was supposed to help me get them which he didn’t do.after 3 months I got in touch with the part service after multiple attempts I just got them.It was a bad experience for me working with Stephen, He didn’t pick or reply to my last text/calls because He doesn’t care. He even said that.I thank the guy who help me without him knowing.Be greater than man when you sell anything to anyone.
We recently purchased a 2022 4Runner TRD Pro and it was a great experience. Our salesman, Jordan Nelson, was great and kept us informed during the time we were waiting for our vehicle to arrive. The finance process was smooth and I never felt pressured or anything for any extras or upsells. It ended up being a late night but we are super pleased with the vehicle and the process. We actually drove over an hour to deal with Premier when we had several closer dealership options. Next vehicle we buy will be with Premier for sure! Thank you JordanNelson and Drew Werley!
From start to finish buying our new 2022 Tacoma was fun and friendly. Waiting for exactly what we wanted took a few months but it was definitely worth the wait. Thanks to everyone at premier Toyota that helped.
Great experience, Kareem in sales and Jennifer in financing were great to work with, very knowledge and explained everything fully! Next vehicle purchase will definitely use this dealership!
Always quick and super nice. They do a great job cleaning my truck as well! I also really enjoyed the arcade games they have in the lobby. 10/10 great experience 👍🏻
We had a great experience at Premier today. We worked with Collin and Phil on buying a Sienna, and Jennifer in financing to finish the deal. Everyone was so genuine and friendly, and the process was as smooth and painless as possible. I can’t imagine we’ll go anywhere else to buy a car in the future.
I purchased my 2021 RAV4 from premier Toyota and it was a very seamless process. The salesman that helped us was Kareem and he was very upfront with the purchase price and any fees. In the end, I am very satisfied with the whole process and Kareem’s no pressure sales process. If you are in the market for a vehicle, I would highly suggest Premier Toyota in Amherst and specifically, to deal with Kareem since he made the whole move seamlessly.-Shagufta Khan
We had to replace a car after an accident. As anyone who has purchased a new car knows, inventory is scarce. We saw that Premier had one of what we were looking for, but the website was a little misleading in that they werent in physical possession of the car. It was still in transit from the factory. So, we put a good faith deposit down on it, sight unseen, and, more importantly, un-test driven.We were given a delivery window of April 28 - May 5. It arrived on May 2 and we picked it up on May 3.Here are the parts I liked:No pressure whatsoever from Jordan, our sales guy.Very little pressure from the finance guy.Jordan kept in communication with the whereabouts of the car.Jordan let us know when it came in.Financing was a breeze. Got a better rate than I was expecting and most if it was digital.No pressure on extended warranties and other extras. They were explained. Scenarios where they may come in handy were given and our decisions respected. That goes a long way.Heres the part I didnt like:I let Jordan know when we were coming in the day prior.The car wasnt ready or prepped when we arrived.(Not Jordans fault) - There was no sense of urgency by the service staff to get the car ready.It took over an hour just to be able to drive the car (not signing anything until I drive it).It took another 1 1/2 hours to finish the prep on the car.What should have taken 2 hours at the most took close to 4.That part didnt impress me.One of the selling points was the free maintenance and the fact that theyll come get the car. Theyre in Amherst. Im in Lakewood. I asked both Jordan and the Sales manager if they would go that far. They both said yes. Until the check was signed. Then its Oh...thats beyond our service area. Please dont lie to me about that. Stuff like that goes into reviews like this. Fortunately, there are other Toyota dealers who are closer.One big plus: They didnt mark anything up over sticker. Thats what I paid. (Plus the goodies afterwards and sales tax). They didnt try to stick me with anything other than what I was paying for and what was listed.This does show a level of integrity that you dont see too often anymore.With a Prius, theres never any wiggle room with the price. But not going over sticker is good.Will I buy from them again? Possibly. Will I recommend them? Yes.
Brought my car in for a 10,000 mile oil change. I was greeted as soon as I pulled in. Ted kept me informed as to what was going on. Everyone was polite and friendly. I am scheduled to return in 5,0000 miles. See you guys soon not to soon I hope lol.
They did an great job taking care of me! I did have to wait a little while for my new Rav4 but it wasnt their fault! Josh Watkins and Jen in finance were amazing! They really had my best interest in mind! I walked out a very satisfied customer with a beautiful car! I smile ear to ear everytime I get in it! Thank you so much!
I just purchased a 2022 Prius XLE. I am very pleased with the sales process and the whole experience working with Jordan Nelson and the rest of the Premier Toyota of Amherst Team.In today’s crazy market of car buying, I had contacted over 50 dealerships in search of an available car. Unfortunately, the availability was a challenge, so I had to be flexible on the trim and color. Jordan was amazing to work with. Although, initially the car wasn’t the color that I was hoping for, Jordan never pressured me or did a hard sell. Other dealerships were asking $3-5k over MSRP for “market adjustment” and other dealerships were sneaking in “aftermarket” costs for which the customer does not have an option to opt out. This cost was primarily a “diamond protective coating”, which added $1300-$2200 to the price tag.Premier Toyota of Amherst was very straight forward and never put pressure. The whole experience was wonderful. I am definitely going to purchase our next car from them again.
Good Afternoon!Services was Great!The sales man did missed that part about all the Free Services. Now I missed out all those.. But the service was excellent! I will continue my services with Toyota!Thank you!
I had my oil changed today. I bought the car about 6months ago so I was due for an oil changed so it was my first time getting service. I didnt have to wait long and everyone was very nice. They also washed my car.
Today I took my 1997 Toyota avalon in today that had a check engine light on and I had no clue what was wrong with it because I bought it from an auction and never had it checked thoroughly. I also was getting lightheaded driving my car with the heat on and the windows and doors closed. They did a full car diagnosis for $139 and told me everything that was wrong with it and even steered me in the right direction of getting it replaced so I could stay safe. Turns out the car was never maintenanced and there we’re multiple leaks and engine issues. Overall, toyota did great by me and my family with their service. I thank each and every single one of them.
The service was great and the price was lower than the estimate. 5 stars isnt enough to give them. Will definitely have the service on my Toyota done there!
Dan sold us our first Toyota Highlander and he was hands down the best salesman I have ever dealt with! Very friendly, honest, and knowledgeable, if you go there ask for him!
Our salesman (Garth) was very efficient and low-pressure and Joe in finance was also professional and efficient. The service department let us down a little - there was a huge crack in the windshield that they missed so we had to make a 3rd trip to the dealership to pick up the car.
I was greeted by a young man as I drove up to the service area. He directed me. I went into the office area and Ted met me and checked me in. I then went to the waiting room for 45 minutes or so. Ted did my paper work and I was done. It was great.
The buying experience was awesome. The staff was very friendly and knowledgeable. I havent bought a brand new car since 2005 and I couldnt have asked for an easier way to go. Hats off to the Toyota staff.
Very nice people. Gave me lots of water which was nice. Bathrooms were clean and soap really nice. Overall the whole place smells very good. Good negotiators.
Great dealer, great ppl, great experience. Cold called for pricing on a new rav4. Msrp plus some useful add-ons like all weather floor mats and a couple not as useful but overall reasonably priced. Ok whats available?They had one offloading a ship that was not spoken for in a great color so grabbed it. After the cars 6 weeks journey from the pacific northwest picked it up for the price quoted. No hi pressure for add-ons, fair value for my trade.Great dealer, good ppl both sales and finance, fantastic experience.
Awesome car buying experience as always! This was our third Toyota in a row for our family purchased from Premier and the experience just keeps getting better. Keep up the strong work!!
I just purchased my Corolla Hybrid leaseAfter leasing 5 cars from Premier-I’m obviously a satisfied, repeat customer..from the receptionist to entire service team and my newest ( favorite) Sales rep ( Stephen Joseph who is skilled in listening and follow thru) to the finance support person Joe!A+
Just have to say thank you to Tariq in Sales I dont really like dealers just because I feel like most want to quickly get you into the highest of debt so they can get the highest in pay. But Tariq changed my mind I didnt even go for myself but since I was there any way I asked about an Suv Ive loved for a while now and he was the most honest respectful salesman Ive ever met. Very helpful and understanding all the way through. Thank you Tariq for your amazing Customer Service and getting me into the Vehicle I wanted. Also thank you for serving our Country.
Great experience. Bought a pre-owned Prius. No hassles, no issues. Fast and efficient. My only mistake was not bargaining a second key. Those things are $300. Ugh.
KBB instant cash offer (what they allege to “instantly” offer if the condition and information provided is true and accurate): $32,469Trade in value: $32,921-$36,188Private/ what they’d likely sell it for: $36,387-$40,028Actual “top” offer made by the dealership after viewing my buyout info in the system and forgetting to actually look at my truck which was supposed to be the point of showing up in person: $30,000I used KBB Instant cash offer, looking into potentially selling my clean, low mileage, mechanically pristine and well optioned 2018 F150 and was contacted by this dealership thru a barrage of texts and emails immediately. I was lured in with a reasonable “instant cash offer”(which is a partnership they’ve clearly embraced because it’s widely advertised thru the showroom) so I drove to Amherst from Elyria for inspection where presumably, they based their offer not on the number provided by their partner Kelly Blue Book or even looking at the truck, but after looking up my current payoff. I wasn’t asked for the keys and I had never seen them leave the office where they ran my vin to find out my trucks financing information. The new offer was a mere pittance, rounded to the next thousand on top of what I owe.When I responded with “Hell no!” the rep told me it needs new tires and several other items. This is where it went south. My tires are brand new $1200 a set General Grabber ATX with under 1.5k miles that I bought specifically because they are standard equipment on the F150 Tremor, so I know Ford has benchmarked them for on/off-road use. After calling him out over tires that still have the nubs and 99+ % tread needing replaced, they elevated the offer from 29k to 30, still well below the advertised offer and told me “this is the blue book value.” If you have mulled the idea of cashing in your vehicles equity in a hot market thru these services, maybe start with a different dealer, because you’ll hear from several, or expect to have your time wasted on a fake offer. Also, use a car website like I did to filter in vehicles on other lots that compare to yours in trim, condition and mileage so you understand the range in which it will be listed once you hand they keys over.
Had a fantastic and stress free experience! Kareem was awesome and understanding throughout the process and Jennifer was also super helpful. Could not be happier!
I recently bought a used Toyota Tacoma from Daniel Smith of Premier Toyota of Amherst. Daniel was a pleasure to work with making my experience as hassle free as possible. He put in work to get me where I wanted to be financially and all over the phone! I would highly recommend working with Daniel and Premier Toyota!
Premier has always delivered top-notch service from the purchase to the maintenance. We have been loyal to Premier for decades and recommend them to our family and friends without reservation.
Always happy with the service here. The department is always welcoming and always keeps me informed of any problems and costs.Only one criticism, the lounge chairs need to be replaced because of stains.
Sales person Collin was very helpfull in the process of buying my 2020 Corolla and explaining all the bells and whistles joe the finance manager did a great job working out the best way to finance the car that worked for me
Grant Spieth did an amazing job with me & my brother & the sale of his toyota tundra. Special thanks to him & Jen from finance for doing an amazing job with this sale.
I just want to give thanks to phill and Jennifer for helping me out with my experience in premier Toyota I am highly great full for the new car I got it’s not wat I expected and thanks to Josh for showing me ways to improve to getting a better car 2 years ago
I had a wonderful experience working with Tariq. He was very attentive and thorough in the process. I would highly recommend!!
Took our car in for a headlight issue. The staff was very helpful and caring. The car was done within 2 hours and they even washed it inside and out. Great service.
I have bought two cars now from Premier. Phil and Tariq are both exceptional men. They truly make you feel like family. I am so comfortable there and have never felt any kind of pressure to do anything I wasnt sure of. Both of them are full of knowledge and are willing to go the extra mile no matter what. I truly love this dealership and will continue to buy my cars from here and recommend them. I cant even put into words how amazing they are. Im so grateful for both of these men.
I had a wonderful experience with everyone from the Premiere Team. I worked most closely with Josh who took the time to explain my options and did a fantastic job understanding my wish list and matching me to the best vehicle with the best deal especially given the challenging times in the markets. Thank you Josh and Team- HIGHLY RECOMMEND!
I work as a tech so I know how it can be so I dont want to be too critical of them. The service personnel was always nice and helped me out through the few issues I was having, and they were patient with me having to leave my car up there while I waited to get my test back after an unexpected possible exposure the day of dropping my car off for the initial appointment. After my test came back negative I rescheduled my appointment and of course my car was already up there so all that was left was to wait to get the results. There was some kind of error be it communication on their behalf or just them forgetting but my car was not done the day it was supposed to have the diagnostic appointment, and when I called nobody seemed to know what was going on. They said that they would get it in the next day and apologized and they keapt to that and keapt me informed on what was going on the whole time thereafter. All in all good service and I would recommend, hiccups happen and I am glad they were respectful and accommodating throughout.
I just bought a new vehicle from Tariq at Premier Toyota. The experience from start to finish was fantastic, I got in touch online and reserved the car I wanted from home. Once the vehicle arrived, I came to the dealership for delivery and everything went smoothly! Tariq had the car ready for me as soon as I arrived, and took the time to show me the features and get my phone paired. Overall I am very satisfied!
I bought a used car from here about 3 weeks ago and ever since I have had to fix one thing after another. I wasnt expecting the car to be in perfect condition but I didnt think it would be this bad. I was told before I bought it that the only issue was a sensor in the engine and it would cost 300$ to fix it, and during my test drive I could tell the brakes were bad. However since then I also had to fix multiple things and spent over $1500. So BEAWARE before you buy a car from here.
My wife and I feel good about the rental experience at Toyota. We had regular car checkups at no extra charge. Periodic reports on the car were sent via email. We are moving out of state and Toyota accepted the car back one year early. We appreciate the personal touch during the good experience.
Tariq was amazing, very friendly and personable and made the process fast. Both he and the finance guy Joe stayed late to help out and get me in my new car as fast as possible.
I have been working with Tariq for years now, and he found me a new 2021 Rav4 LE. Service is great the loan officer Joe worked hard at getting me approved but did it. Now to enjoy my new car.
I had to wait over 2 months to receive my new vehicle. During those months, my salesman, Jordan, kept in touch with me the entire time! He sent me updates and helped me with any questions I had. When my vehicle was ready to be picked up, he sent me a text explaining what I could do before I picked my vehicle up to make my time in the dealership not as long. The people that helped me seemed to care about my situation and seemed honest. Overall, Im very happy with the service I received, and Im even happier with my vehicle! Thank you for everything! :)
We had a great experience buying our car here, and that has extended into getting service. We schedule a service appointment and they have been on time. Haven’t tried to sell us things we don’t really need and weather permitting even give us a car wash!We will keep returning for service and will definitely look to them for pricing on our next car if we decide on another Toyota !
Amherst toyota is exceptional. Everyone was so prompt. They were so nice to me. They were quick and my car is perfect. I was do impressed how clean the dealership was also.
Went in to look at a 2012 BMW 328xi that was listed. Called throughout the week to see if the car was in good shape and I was approved, got the green on both. Come to the appointment I’m told the car is mechanically bad, listed for $10,000. So I went to look at some other options, which included a Cadillac DTS V8 and a Jeep Compass, both of which the salesman refused to bring out or show, due to “problems”. These two cars had been shown as inspected and warrantied. Feeling deceived, the salesman showed me a Camry, which at that point was my only option, since I had sold my vehicle to make a down payment. Going through it, I had to up my down payment and monthly payment to get this car, which I was able to do, but not wanting. Feel like the staff here is set to lure people in with what they (customer) wants, and sell what they (salesman) want.Overall the Camry I purchased is alright. For $18,000 I wish the windshield wasn’t cracked, and the paint all over the car wasn’t scratched. But it only has 116,000 miles!Search for a car somewhere else, somewhere that will let you pick what you want! (Saying it’s price permitting.)
Amazing service. No BS. Tariq is the best. They even found a great rate and brought the car to the house. Well done Premier Toyota!
Easy to work with, from my sales rep to the finance department. I was an out of town buyer and we negotiated and prepared everything in advance. Was in and out of the lot in 2 hours.Sales rep missed a few imperfections but then worked with me to remedy the situation fairly and is mailing me a color match paint stick since one wasnt on hand.Would purchase again from this dealer without hesitation.
Very considerate of their customers. Explain all services and keep you informed. The salesman are not high pressure. Explain everything in detail. Will continue to use this car dealership.
Quality, friendly, efficient service. I am always able to get an appointment within a reasonable timeframe, and the maintenance work being performed is always right the first time.
Service was awesome! Tariq gave me options and they worked with me to get me closer to the payment I wanted. I love my new truck!
Amazing dealership their service department is department is efficient clean and is bleen and very friendly. They go out of their way to make sure all of your needs are met.
I had no appointment but they greeted me with a smile and made the time for me! I knew I needed more than an oil change and my tires were worn. Recommended exactly and ONLY what my vehicle needed, even had the tires in stock! Within a few hours I left with everything completed and a finance option where I didn’t have to plunk down the whole amount at once.Exceptional experience!
My experience is a good sales person is key. With that being said:Joe Angle, Salesperson 5 stars *professional, knowledgeable, patient, not pressuring, helps you find the car that suits you best. We test drove all cars. Asked me if I wanted to think about it and come back. Printed out spec sheets, and financing sheets. My only beef with him was he felt I could take the Highlander hybrid to a U-Haul and get a towing hitch reasonable however when I read the manual it’s stated that the warranty on the electronics/battery would be voided if I did not have an original Toyota towing hitch installed by a Toyota dealer. Apparently these are designed to work around the hybrid battery and on the 2020 model it will make the leg opening sensor unable to open the hatch regardless. The towing package quote installed was around $1500 so I have not had it put in and that was one of the primary reasons I bought such a large car was for a wheelchair ramp. The only cars capable of over 100 pound wheelchair/ramp was the Highlander or a van. This kinda defeated the purpose of the car.Jen, Finance...needs help -way too busy! 5 stars *she doesnt oversell you on extras.Chuck & Chris Managers, 5 stars *came up with lightly used 2020 hybrid model (with Joe) to cut my payment down. No one came over and tried to pressure me into anything. Long hybrid components and battery warranty by the way.You can get 100k mile warranty and 2 years free maintenance now.Toyota cars have been good for me. 11 yrs on Camry-13 yrs on Corolla-- 150k miles on both past cars. Reliable and little maintenance costs. I hope with all the electronics and hybrid model this one will be the same. I researched and Toyota still has 7 out of 10 longest lasting/mileage cars, some of the most reliable. I think they could improve a little on the interior layout yet, but the bones are usually good. Do your homework before buying. Recalls, complaints, warranties, safety ratings, special financing and incentives, average price people paid, and features you most want.Check the reviews and ask for the best sales people who are complimented by customers on Google, Yelp, Facebook, or your friends. With cars getting so expensive walk away if they are not willing to fulfill your requests for test drives or information. Call ahead and make an appointment to make sure they have time for you.I see that the maintenance department has mixed reviews so I will update this later as I start getting it serviced (for free)-yeah!.I have had my car serviced twice in maintenance - just tire rotation and oil change as per routine maintenance schedule. They don’t do everything in the manual because they say it’s not necessary. They have a drive up -drop off bay and they always greet you and go over what needs done or concerns and hold the door open politely to the service desk office. there’s a waiting room inside with aTV, fireplace, vending machines etc. and they email you the inspection results while you are waiting & perform what’s needed and wash your car (weather permitting) before bringing it back up to you. I found them very pleasant on the phone and in person and so far the car has been great and Service has been pretty good. I only have 12,000 miles on it though because I have other cars.Sometimes I wonder about the gas mileage on this car though because it does use more gas than my 13 year old Corolla. I do really enjoy all the new features for safety, navigation and comfort on the Highlander, as well as the roomy cargo area. If you haul a lot of stuff around I’d highly recommend a cargo cover or pet cover that clips onto the headrests and has a extension that you can flip out over the bumper when you’re loading and unloading which catches a lot of dirt and avoids scratching. Now that it’s winter I have noticed the defrost works really well also and between the heated seats, heated steering wheel, and good Dashboard heater it warms me up fast! I have long hair and I can wash it and it will be dry from the heaters if I have a half hour drive LOL!
Great experience! All the guys were great! Never left a review in my life but my experience warrants it.
Very pleased with my salesman, Jordan Nelson. Very professional and personable. He was very knowledgeable about the car my wife and I wanted to purchase. I felt that ,of course, that he wanted to sell us a car, but his interest in my wife and I, he wanted to ensure we were making the right decision. Well, we are very pleased and recommend Jordan and Premier Toyota.We also met Jennifer Beljan , who handled the financial part of our purchase. Another professional person. She was also concerned about making our experience pleasurable. She expressed some recommendations and explained the reasoning ,to our understanding .My wife and I departed Premier Toyota very satisfied, thanks to personal attention we received from Jordan and Jennifer.
Today was the last time I will service my vehicle at Premier Toyota. I scheduled a recall service a couple weeks ago online. A day later a got a confirmation call saying that the parts were in and my appointment was confirmed. So yesterday I dropped my truck off at 10:00am as scheduled. The repair was suppose to take 1-3 hours. I called Premier about three hours after dropping off my vehicle to check on the progress, and was told they have not yet stated working on it. A couple hours later I got another call from Premier and was told they did not have all the parts needed, and would not be able to complete the repair until approx. noon the next day. So this morning around 9:30am I got a call saying my truck was ready. As I was getting ready to go pick it up, I received another call from Premier. This time I was told that they received the parts for the recall and asked if would I like to schedule an appointment for the repair. So I explained to this guy that my truck was there right now being worked on and was just told by another guy that my truck was finished. What is going on ? After he did some checking he said my truck was completed. I am wondering - did they use my parts for one of their special customers and make me wait another day ? or did they do the repair at all? When I arrived at Premier I was given my keys and asked to sign some papers but not even a simple sorry for the confusion or an apology (good customer relations) for taking so long . Also my maintenance required light was ON when I brought my truck in, but there was no mention of that by the service technician when I picked it up. A good service dept. would never send a vehicle out of their shop with a warning light without first addressing the issue with the customer. This is not my first issue with this service dept. over the years but the final straw. So after eight years, time to move on or to another brand. Adios! Premier!
I had a wonderful experience buying my new RAV4 at Premier!! The whole staff was great, especially Tariq Muqeet, my sales person. The facility is extremely clean, comfortable and customer friendly. Im looking forward to using Premier for maintenance and future purchases and I would definitely recommend them to anyone in the market for a vehicle!Update... just upgraded to a 2022 Rav4... I had the pleasure of working with Tariq Muqeet once again and it was another great experience!! I cant recommend Tariq and Premier enough, and Jennifer in the finance department was also great! Thank you both so much!!
Tariq and the whole team were a pleasure to work with. I enjoyed the experience and thoroughness. Tariq was knowledgeable, professional and a pleasure.
Just got a new car from Premier Toyota of Amherst and could not be happier about the process! Phil, my sales specialist, was so kind and helpful during the entire process. He was very patient with my plethora of questions and helped explain everything about my new car. His advice helped me make the right decision about what car to get and I am so grateful! The other staff at Premier Toyota were very helpful and kind and I am so happy I went with a Toyota from Premier Toyota for my new car.
Very happy with my recent purchase at Premier Toyota. My salesman Joe Angle was very helpful and answered all my questions. Jennifer in finance found me an interest rate on my loan much lower then I was able to find on my own. She made the signing of the paperwork quick and painless and didnt try to tack on extras I didnt need. Overall, very happy with my experience at Premier and I would recommend.
My daughter needed a vehicle asap as her vehicle was totaled in an unfortunate accident. We live in Vermilion this was the closet Toyota dealership. I am a big fan of Toyota as I have been a happy Lexus owner for over 15 years. My daughter is a Jeep fan. Our salesperson, Randy, was wonderful to work and dealing with our vehicle opinion differences. There was a chance she may have needed my assistance with financing as she has started a new three months ago. She did not want a Toyota and I was not going to help her buy a Jeep. Randy and the team at Premier Toyota of Amherst were able to get her financed alone for a certified pre-owned Jeep that she loves. Win win. Great group.
I had a great experience at Premier Toyota of Amherst. The staff was excellent and both Phil and Mike were great to work with. Phil was knowledgeable, answered all the questions, and he even shared his own experiences about my purchase. I highly recommend this dealership.
My experience at Premier Toyota was a very pleasant one. I would compare my experience with Joe to 2 ships passing in the night, it was seamless and painless as we both worked toward a common goal that would benefit us both in the long run. Would definitely recommend!!!
Awesome service today. Was supposed to take 2 hours for the software update. They had it done in just over an hour. Friendly and professional.
I purchased a used car from Premier. After visiting three other dealers who could not, or would not, show any flexibility related to pricing, salesperson Stephen Joseph worked with me and we reached a reasonable outcome. My wife and I were treated with the utmost courtesy throughout our time at Premier.
Tariq is absolutely amazing! He is honest, kind and a great sales man. He always looks out for your best interest! This is my second vehicle purchasing with him and I will continue to go back to him only. I highly recommend him and Toyota vehicles to anyone:
I had an outstanding experience with Premier Toyota this weekend. I was in the market for a new Tundra and had the awesome fortune to work with Phil on the sales team. Very few people I feel go above and beyond in their careers but he truly did. Not only was the vehicle exactly what I wanted but the hospitality and professionalism I experienced with Phil, Jen(finance) and the rest of the team made my drive from Michigan well with it.
I could not of been more pleased with my experience a Premier Toyota! My salesman, Phil, paid attention to what we were looking for, helped us find just the right car at a great price! The paperwork was a breeze. I was in and out of there quickly, driving off in my new car and could not of been more happy with my experience.
The buying process has gotten so much easier. You can customize what your looking for online then reach out to a trusted dealership that either you’ve done business with in the past or that you trust. They connect you with a sales associate (Stephen Joseph) who will take you step by step in getting you what you want. I highly recommend Stephen he was very knowledgeable and very nice. I’ve done business with Premier Toyota in the past when I purchased my Prius ten years ago. The vehicle is still running great but it was time for an upgrade. The new Toyota Corolla Hybrid was that vehicle for me. Lots of new safety features and of course the fuel economy is great. The warranty has gotten much better and of course the technology is top notch. I can’t say enough how happy I am with this car buying experience. Thank you Stephen Joseph and Premier Toyota.
Josh and company at Premier Toyota were great. Forthcoming, honest and great service. Couldn’t be happier with our purchase or the experience. Thanks!
Cant get a call back or speak to mechanic that I paid to look at my car. Had to call well over 8 times over two days to continue to be ignored. Didnt call me before/during/after inspection or during diagnosis of the issue I experienced, in which you would think would be normal. Did not call to say work was done. Did not call to let me know car could be picked up. Nothing!! I wouldnt bring my car here ever again. Ive had better customer service as a McDonalds at 3 am.
They gave us a great deal. They did not try to pressure us. They did everything they could do to get us in a great car.
I have always had my SUV serviced at Amherst Toyota. This was my worse experience. The customer service was very poor. The young man who made my service appointment told me that they longer give loaner cars. He told me that a manager would call me back to discuss my concerns. No manager ever returned my phone call. I showed up for my appointment and was told that the only service that Im schedule for is an oil change and tire rotation. I explained on four separate occasions that my brakes need servicing. I was basically made to felt as if I don’t know a thing about cars by Ted. He later came back and told me that the mechanic said my brakes needed to be replaced. Overall, all the communications that I had with the service department was horrible. They lie and they don’t listen. I will not be returning to have any more work done on my sequoia. I will be taking my SUV elsewhere. You have lost a long term faithful customer.
Jon, my salesman, was very helpful getting me what I was looking for. He took the time to listen to me. Very kind, polite and know the different cars there. Hes the one to see when you go there.
We purchased a certified used Toyota Tacoma from Premier Toyota with Dan Smith as our salesperson. I cannot say enough good things about Dan and our experience at Premier Toyota. Dan was available immediate upon our arrival at our scheduled appointment time. The truck we were viewing and ultimately drove home was a beatiful, excellantly equipped, certified used Toyota and were purchased it well below retail price. Dan knowledgeable, professional and personable, making our experience fun and comfortable even through the negotiation and financing process. Highly recommended.
I am very impressed with Premier Toyotas staff especially Bret, Juan and Shane White. Due to being unable to drive because of recent surgery. these fantastic associates picked up my car, resolved all problems with my car along with explanations regarding appropriate repairs needed and delivered my car back to me. I would also like to thank the gifted mechanics who worked on my car as well. Although I disagree strongly with Toyotas stance on supporting elected officials who tell terrible lies, I have always loved my car for the past 18 years but will not ever buy a Toyota again.
Always a pleasant , professional experience at Premier. Tariq and Drew get things accomplished efficiently and with expertise . I have been coming to Premier for many years and i am on my 4th Camry. I highly recommend Tariq for any car buying needs.
I contacted Premier Toyota for their Toyota Corolla posting. Keith Picard was very responsive from day 1 and helped me with a video and follow-up. Jennifer Beljan facilitated my understanding of the documentation and further money transfers. Premier Toyota accepted to deliver my vehicle as I have a leg injury and cannot drive long distance. Overall great experience. Reasonable pricing and great staff. Hoping to experience my vehicle soon!!! Thanks to Team Premier Toyota!
I am always completely satisfied with the service at Premier Toyota. The personnelare always efficient and polite. I completely trust this company.
The staff lwas very friendly and courteous.I have no complaints about anythingI took time to answer all my questions.I would highly recommend them.
Great People Awesome Deal on a Used Car . I would recommend Premier Toyota to anyone wanting a Great Deal Buying a New or Used Vehicle. There are other Dealers But Premier Treated Us With Up most Respect Took the Time to Show All Models . And All Options. The Other Dealers Did Not . I Will Go Back For Any New Or Used Vehicle in the Future. You Should Too. GREAT PLACE GREAT PEOPLE That Treat the Customer First & with Respect.
My boyfriend was actually the one to take the truck for my oil change but hes whats had nice things to say. Usually theyre pretty fast, which is nice cause its our day off and we have things to do and want to relax. Everyone is always so nice when Ive been up to enter Amherst Toyota
Keith Picard went above and beyond!Thank you Keith!The detailing was superior. We test drove it before it was cleaned up! Kudos to the detailing shop.The safety check was very thorough. They made sure that things that were worn, were replaced. Way to go service dept.Finance was easy and painless thank you Drew.
We Love Premier Toyota !! They always take care of our needs quickly and are always knowledgable about what is needed. We would definately recommend Premier Toyota !!
My wife and I were retuning from a road trip passing though Ohio on our way back to Michigan, when our Prius broke down on the Ohio turnpike. The following day we had it towed to Premier Toyota. From my first contact by text and phone call, the staff at Premier Toyota were all very understanding, professional and accommodating to our needs, as we were stranded 4 hours from our home. The service coordinator Ted B helped us out with a rental vehicle from the dealership. Although they were very busy with other customers vehicles, they tried their best to get ours fixed days later. We are very pleased with the service and all the staff at Premier Toyota of Amherst. I would highly recommend them to anyone looking to have service or buy a vehicle from them.
First of all I want to start by saying that my sales person Phil Makela was the main reason that I bought my car from Premier Toyota. He was professional and transparent through the buying process. The other people involved with this purchase from the Sales Manager to the Finance Manager and the car detailing individual were all nice and professional. I would highly recommend that if youre in the market for a new Toyota or any other used car that you go to Premier Toyota. Worth the drive!
Recently completed my first business dealing with Premier Toyota. I was delighted with the staff as well as the quality of the used vehicle. The staff was friendly and courteous and the used vehicle is rock solid.The entire experience was quick, easy, and painless! Many thanks to Joe Angle and the fine folks at Premier for making this one of (if not the) best automotive purchase experiences Ive had!
Toyota of Amhurst always takes good care of me however I am not very fond of the fact that I went there for an appointment and I had to wait an hour before I could leave I feel like if I schedule an appointment I should be Up Next if not Up Next then right after the next one other than that the place is great
Thank you to salesman Jordan Nelson, who steered me towards a beautiful 2020 Corolla XLE when the car I was first interested in was quickly sold. I did not hesitate after I drove it. This dealership is excellent, all the staff from reception to finance were no pressure and friendly, AND the prices are extremely competitive. Love my new car and Premier Toyota Amherst! Thank you Jordan!!!
Extremely polite amazing service and was willing to work with us!
This was my best visit so far. Everyone was helpful, polite, professional, kind, and thorough. I appreciated it very much. Thank you!
Professional and friendly. Have my cars 100% serviced by them because they do a great job.Update 04-27-2022 - Professional and Friendly. They are expensive, pricing seems to have gone up maybe they are compensating for the slow new car sales. Cost per hour to diagnoses a problem was pricey. Changed their rating to a 4 due to cost of repairs.
So fast and easy! Their new website really expedited the whole process. Once I got to the dealership, the deal had already been worked out! Stephen and Drew were great to work with…super friendly and helpful!
Went to purchase a Corolla yesterday, drove 2 and half hours out to see them. Car wasnt clean when we arrived and was missing a handle. After we purchased the car we discovered it had no gas, no service records, and hadnt had an oil change in over 10k miles. Went to get the oil changed today after driving it home and there was almost no oil left. The people were kind at the dealership, but there is a clear lack of care for their vehicles.
They provided a loner car because the repair was going to take longer than they thought, at no charge.
Collin was so patient with me. He understood what I needed. He is Awsome.
I had a great first time car buying experience at Premier! I worked with Phil and he was very knowledgeable, friendly and helpful from the time we were emailing, to my test drives, and the day I actually picked up my car! Not to mention, he wasnt pushy at all and made me feel comfortable throughout the entire process. Due to low inventory, Phil also worked with me to find a car that fit the requirements I was looking for and also was able to give me a few different options, thankfully I was able to purchase exactly what I was looking for and I got the car earlier than anticipated. When it came to financing, we forgot banks were closed due to Veterans Day, but Jennifer still worked hard to find someone to finance my purchase and I am so thankful for that! Once again, thanks for everything!
Came in for my 5,000 mile service and was in and out in no time. Service writer took down all my concerns and gave them to the technician and everything was done as requested. Definitely recommend.
I will definitely give Premier Toyota of Amherst five stars! My experience went very well. And five stars to my salesman, Tarik. Tarik has patience and was so helpful in explaining everything to me. He is a nice person who wants his customers to be happy. I am so happy with my purchase of my automobile!! Thank you again! From Susan
Love these guys! Great experience from start to finish. Phil, Chris and Chad approached everything about my purchase of my Tacoma with upfront honesty and straight-talk when it came to finding me the best deal and helping me get to where I wanted to be with my monthly payments. Great and fun team all around!
This is how i got mt car backGlove compartment on the passenger floor. Had to pay 124 just for them to LOOK and see whats wrong with my screen. Paying 74$ extra everymonth and it includes electrical. But the 1 electrical thing i need fixed is 300 out of pocket.. 74 $ just for a OIL CHANGE AND TIRE ROTATION. My mother who has a truck does not pay that much for anything. Was ripped off big time. And no i wont be talking to the manager. I just wont be returning there for any work i need done to my car.
This is one of my favorite Toyota dealerships. I live 40 miles away and they get me in for an oil change a few hours after calling. They also identified a pending recall and took care of it along with my oil change.The waiting room chairs were safely spaced for social distance. Everyone is always so helpful and polite. My car was washed without even asking and protective plastic was around my steering wheel for my protection. PREMIER Toyota of AMHERST is always a class act and worth the drive.Always awesome service at this professional dealership.
Excellent service. Had lots done but was kept up to date on progress and finished in the time they said.
In the past year, I hadn’t been thrilled with the service department. They’ve had quite a change up in staff since my last visit. Yesterday’s experience was reflective of the original, excellent service I received at Premiere, ten years ago. My service rep, Ted, was helpful, considerate, not overbearing, and treated me like I had a brain in my female head. He made recommendations, gave me options, and responded respectfully to my thoughts. Basically, he made me want to come back again, which is a definite improvement from prior service dept experiences. Thanks Ted.
Im impressed by the courtesy and thoroughness of the employees in the service department--they provide many extra services, help me save money, give good advice, and continue updating their feedback concerning the condition of my car. Their latest multipoint inspection document is really up-to-date and valuable. Ive been driving for almost seventy years, and Premier Toyota is the best dealership Ive seen.
They worked very well to make sure my service was excellent. Being a widow I appreciated that very much.
I had Grant as my sales man and Jennifer to finish the financial part, it was super quick and not a hassle at all for it being my first car, I would definitely recommend them for any car purchase
So far my experience has been exceptional with this dealership. They had the car I wanted, which was hard to find anywhere, and they were able to get me into it with an amazing price and financing The process was effortless, and I really felt they had my best interest at heart, which is rare in their business.
Great company to buy any vehicles from. They have an excellent team and very professional.
Easiest New Car Purchase I ever made. Told them what I wanted and they managed to find me the deal I asked for. Handled all negotiations and pricing before I got there, then drove an hour and half to drop off my trade in and pick up my new truck and honestly expected some unpleasant surprises, but didnt experience any at all. Very honest, friendly and efficient process. Thanks to Matt, I got the exact Tacoma I wanted at the price I needed and a very fair trade in value.
Well I have twice been asked to review my recent purchase at premier Toyota of Amherst. I deleted the first request and now they are asking again. Ok, here goes. I gave them 3 stars mainly because the salesman who I dealt with was polite, prompt and very helpful. The problem is that I never completed a deal to buy a car from them. I never even actually visited their dealership to complete a test drive. Nothing they did wrong. I just had a change of plans. I would consider them for any future vehicle purchases. So you see, they seem like a decent dealership but they need to do a little more due diligence on their follow ups.
Premier was great, they are so easy to work with and they want to help you. They are there to answer any questions that you have so don’t be afraid to ask 👍. 100% would recommend Premier to anyone looking for a new car.Being a first time car leader/ buyer it was an amazing experience they made it very easy to get all the paperwork done in a very smooth manner. Very upfront and not trying to hide anything.
Brett @ the Service Department went out of his way to get my oil change scheduled for today. It was the last possible day that Toyota would cover the charges and he made a point to squeeze me in so that I didnt have to pay out of pocket. Thank you so much!
Went here to get recalls done. Both times I had to go up there every one had a bad attitude like they didn’t care didn’t want to be there also got a rental car because I was told couple days for 4 recalls and they had it done later that day and I missed the call…. And the lively sales gentleman called me the next morning and said I better have it back today as if I was going to steal it !!! Who talks to people like that you called me 15 min before close and I missed it !! I mean thank god I’m a stay at home mom I couldn’t imagine having their rental and a job!! And couldn’t make it there when they wanted me to!! Never again will they service my car
Tariq M. and the staff at Premier Toyota Amherst were very professional and pleasant to work with. We initially had a difficult time (market) finding the used car we’d wanted. The staff eventually located the specific model/color/trim level that we had decided on and worked with us to make it happen. This is the third vehicle we’ve purchased at Premier Amherst and we look forward to doing business again in the future!
Great sales experience for my new Toyota Camry..Phil, Chuck, and Drew were seriously the nicest guys Ive ever met.. thank you for making my buying experience great.. they did such a nice job and didnt try and low-ball me on my trade in like other dealerships..
Overall very good dealership. Very accommodating, friendly, professional staff.
Was out in less than an hour for an oil change and the did a thorough multi point inspection
We are now on our 8th lease and 3rd vehicle purchase from Premier Toyota! Hats off to the entire team for navigating through chip shortages, supply chain issues and other elements outside their control. Chuck Maynard and Phil Makela went the extra mile to help me select and ultimately deliver the 4 Runner I was looking to buy. Kudos also to General Sales Manager Joe Puza who took the time to speak with me and to ensure our 11th transaction with Premier Toyota was a smooth one. We will be back. Highly recommend the dealership and the team who worked with us on our recent lease and purchase. Premier Toyota stands head and shoulders above every Toyota Dealer within 50 miles of Cleveland proper.
Weve been buying and leasing our cars from Premier Toyota for over ten years now and have had 5 star service every time! Josh Watkins is and has been our salesman and is wonderful! In fact, in the last month he has sold or leased four vehicles to our family. Josh treated each of us with respect and professionalism and found cars that fit our need. We highly recommend Josh Watkins and Premier Toyota!
They accused me of taking off at the gas tank with the nozzle still in the gas tank ! They made up a lie then send me a quote for 400.00!!Would not recommend this company to anyone . The truck is like néw 2019 8k miles . It’s a lease as well so I’ll never so lease or buy From them again!Update on my appointment I emailed the manager he was very nice and called me back in to have a different technician look at the Toyota Tundra . Come to find out nothing is wrong with the truck everything came out great !Just recommend get a second opinion here in the service department or it may end up costing you hundreds !!
Great place to buy a car! We worked with Tariq - no hassle and easy!
Our experience at Premier Toyota was a long, exhausting and frustrating one. We knew what we wanted, but the first salesperson knew next to nothing about trading in a leased vehicle. He was nice, but very green and confused. He wasted two and a half hours of our time. Fortunately, a much more experienced salesmen took over and helped us find the right vehicle to lease. It still took another three hours to seal the deal and sign all the papers, though. A ridiculous amount of time to get a new car!
Im giving this experience 5 stars for the courtesy and professionalism of Dan Smith. He made it very easy for me to buy the car that I wanted at the right price. He picked me up for a test-drive and less than 2 hours later, the car was mine. The financing came through promptly with affordable payments. I am optimistic towards a long, low-maintenance ownership.Of course there were a few minor defects discovered within the first week of driving. None of these wouldve been deal-breakers had I seen them before, and Im not inconvenienced much by them now. No one should expect a car of this age, with this many miles, in this price range to be perfect. Everything that I need works great. A big upgrade from my last car.
I have always gone to Premier Toyota for my cars. They have always been honest with me and helped me pick the right car to fit my income. This time when I turned in my lease they saved me a lot of money. My salesperson was Phil Makela and he is terrific. He is patient and understanding and really helped me with understanding the new gadgets on my new lease car & helped me with a really good payment savings. They also have an excellent service department. I would highly recommend Premier Toyota to anyone looking to buy or lease a car!
Great staff!! Very attentive to my needs and thoughtful in regards to my time. I highly recommend the service personnel and will continue to have them perform ALL service needs on my Avalon as well as my Jeep.Thanks again Shane White for everything.
Phill was amazing. So friendly but not so much that he was OBVIOUSLY trying to seduce a buyer for a sale. He was polite, very patient, and didn’t make me feel trapped and looking for a way out. That’s good business! He explained everything in a way I could understand, made sure I understood things he said on a laymen’s level, and didn’t make me feel rushed to make decisions. He listened, helped me with all of my concerns, and was very upfront and honest. I can’t say how good of an experience this was for me. Thanks Premier Toyota! I love my new hybrid!
Brought car in for insurance estimate. Charged $170 for diagnostics without approval. Cannot afford charges, out of work on disability and would have declined anything other than estimate. Tried to talk to them without resolution. Left a couple messages for Bob Fisher.Owner,Autozone would have read my codes for free so I wouldnt have had them do it if asked!.needed estimate not bs fees
Bought my 2021 4runner TRD pro. Was the easiest car buying Experience. Joe Angle was awesome had the truck cleaned and paperwork ready soon as I walked in the door! Everyone was upfront and very Straightforward. They most definitely have my business from now on!
First time at this dealer for service. Very friendly and kept me informed. Will be going back.
Premier Toyota is a good place to take or buy ones car. Clean and convenient. Bought 2 cars there. Just think that in these days and times, they should post their Covid mask policy prominently at their entrances. Some of their employees dealing with the public are unvaccinated.
The best dealership experience ever! We drove from Michigan to pick up our vehicle. We knew exactly what we wanted so that helped. Josh was amazing!!!! We handled all the paperwork via phone and text so by the time we got there the car was ready to go. We were there for about an hour, could of been less but we were on the phone with our car insurance provider. Signed a couple of paperwork and we were on our way back home. Hands down the best experience. Go see Josh you won’t be disappointed. 😊
I am pleased with the work performed at the dealership. I am very sad that the management of this dealership has chosen to break the contract that guaranteed free lifetime oil changes and tire rotations for my vehicle that I paid for. It makes me question any contract i would enter into with them on whether they would uphold their end in the future.
Great customer Service -Josh is awesome | Premier Toyota is GreatPrior to calling and visiting Premier Toyota, I had been to two other dealerships enquiring about the 2021 Camry TRD. The response was not encouraging... long story short. Looks can be deceptive & a great sales man is not blinded by it.Anyway, Josh tapped into me - called back a couple of times to get me to visit Premier Toyota and offered everything to win my purchase. (before he realized I was paying Cash).Thanks to Keith too. You guys make Premiere exceptional. Thank you
I have been looking for awhile to trade in my car. I am so happy that I turned to Premier Toyota. Joe was amazing in helping me get into a car that I liked and Jennifer in Financing work so hard to get me at a payment that worked in my budget. Both went above and beyond. I am so happy that I came to Premier Toyota.
Bought a 2016 Mustang convertible yesterday with the help of Steve and Drew. They we’re both very helpful, honest, and supportive throughout the process. It was a great experience!
Keith was awesome. He was patient with us especially my picky self and helped us find the perfect car in great condition. Dontquick buy or settle take your time finding the right vehicle, thats advice for anyone. But we looked at several used vehicles over a period of time and when he found us the right one the process was easy. Keith went above and beyond maticulously to find us the right one. He didnt pressure us to buy either which was refreshing he was honest. Thanks Keith!
I am very disappointed in the service department and feel like they are taking advantage of me with a certified warranty claim. The service manager Eileen was not helpful, nor was the service associate Shane. I paid extra money for an extended warranty but they still charged me in a manner which I felt was unfair. Honda has always teated me very well.
Every time I have taken my vehicle to this service department with an appointment it always takes way more time than I am quoted. If you have an appointment it shouldn’t take longer than scheduled unless you are over booking. An oil change shouldn’t take an hour and a half
I HIGHLY recommend Premier Toyota, especially Daniel. He was very patient with me asking lots of questions and made me feel relaxed through the whole process. Need a car...go see Daniel. Love my car Daniel!
I am very disappointed with my experience. Premier Toyota in Amherst doesn’t believe in following through with their commitments. Be very aware of their so called Certified Vehicles. Less than a month after I bought my vehicle the brakes were screeching. Discussing this with the service manager; asking how in less than a month the certified brakes go bad he stated we will work with me on correcting the problem next time I brought it in for service. Lies. 10% is not working with someone. It’s a smack in the face. Lip service is all I got. And of ironically the service manager I dealt with is no longer there. And it’s a shame I’ve had a Toyota going back to 2001. This will be the last.
Joe Angle was so personable. He recorded personalized videos of the SUV I wanted; I have never had that before. He answered all questions I had and made sure I felt comfortable with my purchase. He was very detailed with his responses and was honest too. They are amazing there!!!!!!!!!!! I highly recommend.
Looking for a very specific Camry I met Joe Angle on Premiers web.....We discussed what I was looking for in a type of Camry. Joe wasnt very optimistic as it was a very specific car with specific wants and accessories but he said hed try his best to find one. He also said for me not to be disappointed if one was not available. THE NEXT DAY Joe called, said he found one that met ALL the the requirements and then some. We struck a deal bought the car sight unseen. It was the car I was looking for when it showed up.....Couldnt have been more pleased. it was beautiful. As far as we are concerned Joe Angle is the person to talk to about a new Toyota. Joe did due diligence, went the extra mile to met my wants and needs for the car. Thank you Joe!
Service on my Tundra was quick and efficient. No extra sales pressure on ‘extra’ things that may need to be done.
Great experience buying a new vehicle. Highly recommend Dan Smith!
Tariq is amazing!!! I came in with a bunch of questions and wanting to trade my Cadillac in to get a new car. He made the process so easy and fast. I will forever be a loyal customer to him, I appreciate you so much! If you are in need of leasing or buying a new car, get in with Tariq. You won’t regret it. Thanks again Tariq!
Great place to buy a vehicle. Very friendly, helpful sales staff. No pressure and they aim to please. This is the second vehicle my husband and I have purchased from Premier and we will definitely return. We worked with Phil and he made everything very easy!!
Purchasing a Toyota Rav 4 at Premier Toyota was a very unpleasant experience. The salesperson, who was new, or the sales manager, I dont know who, changed the agreed upon price several times. I was called by the sales person about 3 hours before I came in to pick up the car with the final price which I agreed to. When I arrived I was told Premier Toyota could not sell the car to me at the price I was just told 3 hours earlier. They increased the price another $300. I thought this was a cheap move designed to get every cent out of me they could. I bought the car anyways but the process certainly took away much of the enjoyment of purchasing a new car.
Will never buy from again. 3 years ago leased a vehicle and now lease is up. Going to another dealership-why? Because the service over those 3 years has been sketchy. Finding out they never changed out filter and in my daughters Corolla they said they did service but never did because she took it someplace else and they found an old dead mouse in the cabin air filter! Salesperson at lease was interested in the bottom line not the person. Never again. Never. again. Excuse upon excuse and not friendly. Nothing premier here!
Had nothing but exceptional service at Premier Toyota of Amherst. Josh provided us with everything we could have hoped for for our first new car buying experience. He went above and beyond to ensure that we got the car we wanted at a great price. I would 100% recommend him and Premier to anyone in the market for a new vehicle.
Over all a good experience. Truck was ready when I arrived at the dealership. Dan was extremely helpful and was able to get me in and out in a timely manner. Only negative would be monthly price was $10 over what was stated over the phone. Would have just liked a heads up on it before coming in. Other then that I was happy and the over all experience as good.
The resale service when buying a preowned Tacoma was flawless. The salespersons attention, followup and detail were great, however that was the end of the greatness. I drove 3.5 hours to the dealership to pick up the truck, having prearranged financing, and sent documentation to the dealership. When I arrived tieback and forth began that the documentation that had been sent wasnt as they would like, and they offered their own financing- (HARD PASS). VERY disappointed, I asked why the paperwork had not been reviewed when faxed/emailed the previous day ( a Friday- a business day) rather than waiting until loSaturday afternoon to discover that corrections/clarifications were needed, but unavailable on a Saturday afternoon when bans were closed. I offered to simply put the truck on my Amex card, but got a we dont usually do that, except for deposits This was the most frustrating car experience- and thats saying a LOT! This should have been a 15-30 minute transaction that turned into a 45 minute debate. We agreed to have a check mailed on the following Monday. A return trip of 3.5 hours- WITHOUT a new car, and not so much as an apology or follow up call. The financing questions were cleared the next business day, a check was overnighted to the dealership, only hear one excuse after another as to white truck could not then be delivered as promised. To complete the transaction, a driver had to be sent to get the truck- absolutely and positively inexcusable service, and piss poor communication and followthrough bytes senior sales team and finance mangers responsible.
Everything about my new car was pretty good, obviously there were going to be some issues with it cause it was pre owned, but I am dissatisfied at the fact that on my passenger side door the illuminated entry light was not only off but there was no electrical connection for me to install a new one. You’d think that would be a problem the dealership would fix so I’m going to go up there tomorrow and see what they can do for me, other than that I have no complaints all is good.
I hate car dealerships. I have typically hated new car salesman and their smarmy ways. I am on my third car in a row now with this dealership. I trust their sales people to do the right thing for me, rather than what is best for them. Their service department and waiting area has made my continued Toyota experience enjoyable. I highly recommend Premier Toyota of Amherst!9/8/2021. I bought a used Nissan that I test drove and liked. Was told it was inspected by their mechanics and had no problems. On day of pickup, I got 10 miles down the road and the transmission was acting up. Returned right away and was given a rental luckily the Nissan was still under warranty and was repaired by Premier. Had the car for a week now and it has been great. I expected a fight with the dealer since I drove it off the lot and was glad they did the right thing. This is how you retain customers.
Went there to get a oil change and I didnt know that my first 5 oil changes were free. They got me in and out within 45 minutes. Definitely has great costumer service and will be back again.
My experience was absolutely one of the best car buying experiences I have ever encountered. I was referred to Jon by a dear friend and I left a voice mail on his phone describing exactly what my needs were and instantly he was in touch with me to assist. His communication with me was excellent. He took the time to create short videos of the car so I could share them with my husband. He has the perfect personality for this position and an outstanding asset to this company! I will definitely be referring him to anyone looking for a new car!
We purchased a 2019 Toyota Highlander XLE from Premier Toyota and the buying experience was the best Ive ever had. Dan Smith, our salesman was extremely helpful, courteous and friendly. He allowed us to take it home to test drive which was extremely helpful because my wife was out of town the day I came to test drive it. I was very impressed that the written quote he gave me showed the entire total (out the door) and no one tried to tack on any additional charges or fees at any point later in the process. I would highly recommend this dealership to anyone and everyone.
I am so happy with my experience at this Toyota dealer! If you come here make sure to ask for Collin. He did a wonderful job telling me about my options without pressuring me. Im not sure to buy a car right now but when I am, Collin is the person I am going to deal with.
Total reviews rating 4.5
199 Reviews for Premier Toyota of Amherst 2023:
Review №1
2022-04-15Had a great experience doing a long distance purchase of a car with Premier. Phil and Joe did a great job making the process easy and pain free and we got a good deal on a car we wanted. Nice people making good deals easy, what else could you want?
Review №2
2022-03-23I had the best experience working with Premier Toyota of Amherst. The dealership was clean and everyone was very friendly. My salesperson was Collin who took the time to find me my new 2022 Highlander. He was the best. From the time it was ordered he kept me informed along the progress. He called me the minute it arrived at the dealership and he got It prepped and ready for pick up at my convenience. Collin went over the car in detail and made sure I knew what I needed. I left in confidence knowing that I chose the right dealership to purchase my car.
Review №3
2022-07-03I have been a customer of this dealership for many years as well as many of my family and friends. Never…have I had a bad experience with Premier Toyota from the purchasing aspect and working with the sales people (Tariq who puts up with our every question and request and works non stop to get us exactly what we want), to the financing which is painless with Jennifer. She explains everything clearly and manages it in a timely manner and the level of transparency is top notch when making such a big decision that will impact you for many years. No pressure. The service department is wonderful as well. Quick, and efficient. It’s is easy to book appointments and they are timely with your drop off and pick up and mindful of your time if you are waiting. The cars are highly detailed when you receive them and I am a picky person! I recommend them to everyone I know. They sell great cars that last and they work to make the customer happy. A wonderful experience.
Review №4
2022-04-01I had a very pleasant experience with Premier Toyota, for my oil change. From the onset of making my appointment to leaving was totally a GREAT EXPERIENCE! I met Don,. at the Service Desk, who was very polite and professional. Every service to be completed on my car was as they promised in a reasonable amount of timeThank you so very much! Brett is also a Super Guy and easy to talk to and makes sure the job is completed to your satisfaction! 👍👍👍👍
Review №5
2022-02-24I have been going to Premier for 7 plus years. I purchased and leased 2 autos from Premier. I would like to suggest a couple of customer service communication issues. I have been told in the past on my last visits that I was contacted by phone and left a voicemail that my vehicle was ready for pick up. when in reality I had not received a call or message. This occurred when I had call a few times to get an update on the vehicle. Be transparent on the time of service. If I choose to leave and not wait for the car then tell me, for an oil change, tire rotation, and a new air filter, it will be at least 3 hrs. Also I had a coupon. Ask the customer when they check in, do u have a coupon? the paperwork process will be expedited quicker.
Review №6
2022-02-10My Salesman Stephen Joseph really made the whole process as simple as he could.Im very appreciative of his professionalism and understanding of the customers needs.Mr Angle in finance not only got me through the process efficiently but thoroughly explained any questions I had.Doug comes through after you roll out of Premier Toyota and totally reassures you that Premier Toyota will be there for all your needs...Thanks guys...Im enjoying my Tacoma.
Review №7
2022-03-31Jordan Nelson was fantastic. After frantically looking for the perfect car, I called Jordan and he has exactly what I needed. He let me put a deposit down to hold it so I could take a test drive and decide if this was the car I wanted. I needed a safe and reliable car because I am expecting my first child and he found the perfect one. The whole process was seem less and quick. I got to leave with my dream car that day! Jenny, the loan woman, was so kind and quick! Best car buying experience I have ever had!
Review №8
2022-06-04Well my first experience with premier Toyota of Amherst was a solid big it!!!! Ryan Conway was totally awesome and when my lease is up I’m coming back !!! Ryan was very informative and to the point he made our day a great day!!! We’re very pleased with our decision to come there and with the car we left with. It was hassle free no pressure put on to get a car it was the best experience I’ve had getting a car! I just wanna thank premier Toyota of Amherst and Ryan Conway for making this happen and a great experience!! Thank you!!!
Review №9
2022-03-18I almost forgot about my 20K mile ToyotaCare free maintenance, so it ended up being a mad dash to get the car in before it expired (through no fault of Premier, Id neglected to read several reminder emails). Shane White in service was great about scheduling me last minute. He made it easy for me to drop my car off before work and pick it up after. Premier had all day to work on the car so I wasnt expecting a rush, but Shane emailed me within an hour of the shop opening to tell me it was all done. When I picked the car up it was very quick and easy. Just 2 signatures and I was out the door in about 30 seconds. Im very happy with the service at Premier Toyota and would definitely recommend it.
Review №10
2022-03-03Phil was a friendly, informative and non-pushy sales rep. Pleasure to work with and recommend you ask for him by name. Dealership overall worked toward making purchasing experience as quick and easy as possible. Would definitely consider this dealership again for another purchase even though there are 3 Toyota dealerships much closer to my proximity.