Premier Auto Service in Loveland
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Loveland, Clermont County, Ohio, US
Site: http://www.premierautoserviceohi...
- Monday:8AM–6PM
- Tuesday:8AM–6PM
- Wednesday:8AM–6PM
- Thursday:8AM–6PM
- Friday:8AM–6PM
- Saturday:Closed
- Sunday:Closed
Premier Auto Service in other cities:
Charged a fortune for diagnostics, then diagnosed problems that didnt exist. Wanted to run even more pricey diagnostics after the initial screening.I ended up going to Courtesy Automotive in Oakley, and they took care for my check engine light for a quarter of the cost Think twice about spending your money at Premier.
Ill start this off by saying with this vehicle I bought my first warranty Ive always thought they were a waste but I did it anyway. After my water pump went out I called 8 to 10 auto shops including four places my warranty company said they did work with. No shop would touch it with an aftermarket warranty. I called premier and spoke to Tim. He guided me through it and put in the work with my warranty company. They fixed my problem and then some. Overall been awesome working with them!
Glen and Tim , the owner of Premier Automotive Center are fantastic people to work with. I called Glen today to see if I could come earlier for my oil change and he worked me in. The wait time from start to finish was less than 45 minutes out the door . I recommend every one call Premier Automotive Care for all your care car needs,Thank Glen and Tim for great service you can trust .
We brought Tim and Glen a car that was in a state of chaos to say the least and they were able to quickly get us back on the road. The car runs like a dream and their customer service was outstanding! Ive spent 17 years in the business of Customer and Client Service, and theyve got it right! I already have plans to have them look at our second vehicle and will be a lifelong customer I am sure!
I was looking at used cars in the Loveland area, which is an hour drive from my home, and I needed a mechanic to do a used car evaluation. They were able to get me in that day, and I paid over the phone so that the dealership could take the car to the appointment. I never actually met with the Premier Auto staff, but I corresponded both via phone and email. Within an hour of the appointment I had an email with the quote I asked for, an email with the results of the evaluation, and a voicemail walking me through what they found. The technician also passed all the information along to the dealership manager. Great customer service and reasonable pricing. If I am in the area again and need similar services, I will definitely be paying them a visit.
As always, Premier Auto Service took great care of me. They are timely, explain everything that needs to be done and even let me know how much life is left on a particular part or service. Highly recommended!
My exhaust was getting loud, I was preparing for them to tell me I needed a new system. They could have easily swindled me as I’ve been done before.I just needed a gasket, suprising given the noise. They are my new favorite place. Trust goes a long way.Also, in and out the same day. The dealership was booking me two days from now and they would have charged a lot more.I highly recommend!
My husband recently took his truck in for a diagnosis. The truck was not running at full power and two solenoids were replaced without consent. Cost was over $300. He drove his truck the next day and had the same problem. He took it back to Premier Auto and they diagnosed it again and this time wanted over $1,100.He then took it to a professional auto shop and problem was easily resolved with a MUCH lower and affordable price! Do not take your vehicle to this place! We were totally ripped off!
Awesome place. They always take really good care of our company.
I researched my problem and called a couple places to see what could be done. Premier said I could bring it right over and there would be no charge to diagnose. After they looked at it, they said it was as I suspected and showed me the evidence. The problem was that the fuel filler neck had detached from my gas tank and needed to be replaced. It was Friday and the part was not available locally so they ordered it. They even pumped some gasolene directly into the tank so I could at least make one or two trips over the weekend until the part arrived on Monday. From what I saw online , the estimated price was extremely reasonable. Parts arrived on Monday. Dropped the car off Monday morning at 8 and the work was done by noon. The repair has been fine.
I met Tim (owner) pretty soon after premier was open...Being the owner of a collision shop we need to send vehicles out for various types of mechanical repair to complete our repairs (wheel alignments/wheel swap outs/tires/ect)...well its a lot easier on us when they will come and pick up the cars make whatever repair we ask for and return the car in a very timely turnaround...and the best part is its always done right the first time!!! A lot of times the owner of the vehicles will need a recommendation for mechanical repairs on other cars they own and we always refer back to premier...
This place was recommend by a friend, sadly they ended up being really disappointing. I got quoted $2200 for a/c and power steering work. I was told MOST of this cost was the a/c so I asked them not to do that work and just do the power steering. $1391.36 was the bill I received. $111 I got taken off because they charged me to a crank engin check after I was told it didn’t show any problems so they couldn’t even check that. Super disappointed in this place.
My 2003 Eclipse runs like new. It was a little more money than I wanted to spend but well worth it. I may keep it another 10 years!
I found them friendly, helpful, and skilled. Oil changes, fluid changes, tire rotations, headlight repair, and they repaired my fender and wheel well perfectly. Their lounge is comfortable, stocked with luxuries (water, popcorn, cookies, TV), and their service has always seemed quick. Everything I had hoped for.
I went through Repairpal (dot) com to find a shop to fix my fuel pump. I chose a participating shop close to my home (Premier Auto Service Loveland) that offers a 12month/ 12,000 mile warranty. I had the repair done on March 17th, drove the car home and needed to have the car returned to the shop two days later as the repair made did not adequately address the problem. I received a call from Glen on the 20th stating it was going to cost an additional $120 for them to fix the fuel pump. As this was supposed to be covered under warranty, I was very upset by the news... whats the point of having a warranty if it isnt going to be honored?Tim, the owner, worked with Andrew from RepairPal to deliver on the warrantied repairs at no additional charge and apologized for any miscommunication regarding the pricing and repair work.While I am not happy that I had to go through the extra hassle, I am very pleased that Tim stepped up and remedied the situation - even going the extra mile to show me the parts used and how they work together to give me a better understanding of the repairs made.
Very nice people, but ultimately could not find the problem with my car (after spending over $300 here). I took it to a dealer and they fixed it within an hour. Very disappointing.
I take our 4 family cars to this shop for anything and everything. Always great service, prompt honest, courteous, professional, clean and good pricing. Wont go anywhere else unless it is necessary on the road.
As usual, very courteous, and, unusual for car repairs, came in less than expected. Also very much appreciated them allowing me to leave without paying so I could get the account information at home.
I took my moms 2001 Toyota Corolla for a brake line that was bad and they were very very competitive, plus they honored a coupon we had from REACH magazine. Very good details on rest of car and trustworthy.Mike Carpenter
You guys did a fantastic job!!! My car runs like a new one!!! I appreciate you all taking the time to keep me updated on what was happening.....both my daughter and i feel like we got to really know you fellas and that you really cared about my sweet ride. Thank you so much!
Took my 07 Saab 95 in for AC diagnoses and repair, has been working beautifully for months now. Nice guys, clean shop, decent prices. Ill go back for sure.
Brought the car in at 10am, left at 1125am for a oil change and rotate the tires.
You can always count on prompt, courteous, and reliable service from Premier Auto in Loveland. I would highly recommend anyone with an auto need take their car to this place. The coffee and fresh baked cookies are a plus, too!
Love the excellent service I had at this place would highly recommend
Service was great! I was always kept informed on what my vehicle needed and when it would be done.
Came here for a break job, got ripped off, additional charges were added on, parts were replaced at a high up charge without any consent. Would not recommend this place to anyone. Stay away and take your business elsewhere.
Great local mechanic, upfront and honest assessment of issues and options with a no pressure sales approach. Highly recommend!!
Thanks guys for your quick diagnosis of my car and getting us back on the road. Its great that you can find an honest auto repair shop when your on the road traveling and get you back on the road without much delay. Thanks again so much.
Great place with friendly associates. Be sure to schedule an appointment. Many good service facilities are very busy and walking in now is rare.
Employee are courteous, professional, and knowledgeable. Vehicle maintenance was completed in a reasonable amount of time.
The go to place in Loveland to take our work trucks. First class shop knowledgeable staff quality workmanship every time
Professional service, and quick turnaround. Appreciated the pictures and thorough report of the items that needed repair.
Always good customer service and support
These guys always do a great job! Fair pricing and friendly service.
Tried charging me three times the amount of cost for a lower control arm. a quote of over $800 for sway links and arm?? my family and I are never going here again.
Always friendly and honest about any issues/repairs needed. This is the only repair shop I use for my vehicles.
Chuck is a great employee, always in and out in a flash! Constantly rent from this location!
Last minute repair on my truck, I highly recommend Premier.Thank you for the Great Service!
Very friendly. Fast service. Reasonable prices
Great service. I will be back for all of my car care needs.
Glen was great. 5 star service and knowledge
Very friendly.. they even dropped me off and picked me up which helped me tremendously.
Unfortunately the only experience Ive had with these guys is their inexperienced and lack common skills and sense horrible customer service.
I like working with organized people. Tim and his staff are.
Great communication. Fantastic attitude. Prompt and friendly
Fast. Convenient. Easy. Great service!
Great service, knowledgeable, competitive pricing.
Terrible customer service. The truck was filthy
Great service and great guys, thanks!
Always professional. Excellent service.
Professional and dependable!
Glen was great
Knowledgeable and professional!!!
Great as always!!
Excellent
Total reviews rating 4.4
65 Reviews for Premier Auto Service 2023:
Review №1
2022-04-07Honestly one of the best auto services around. Incredibly honest and likable people. Theyve always given me the most reasonable price over everybody else thats has offered the same service. The place is running great under Steve.. Couldnt recommend a better shop, I use them and Ill continue to use them!
Review №2
2022-06-16First time in under new management, I waited 10 minutes in the lobby until finally a man came out with his mouth full and chicken sauce up to his elbows. Second time in, I asked for help, and the same man at the counter goes Let me... uh... and then just walked away without telling me what was happening. People here used to be really kind and reliable; now they are careless and rude.Today, I got charged 2x the amount I was told, and so he called the card processing company. He was extremely rude to the woman on the phone (raising his voice, slamming on the table, speaking to her in a condescending tone) and once he was off the phone, proceeded to say Did you hear her? as if I was supposed to side with him (she was just doing her job). He kept blaming the system for what I assume was a human mistake.I used to be told yes, we can do that! every time I came in, but recently under new management, its been a constant no, sorry, youre wrong sort of deal. Im really disappointed.
Review №3
2022-03-21Have been taking our vehicles there since they opened and just took them there for the last time. I had routine maintenance done on my vehicle and all the indicator lights remained on the dash. They told me to drive it for awhile and they would go off....they did not. Took it back and found out they had left it in maintenance mode. So, they fixed that and the lights went off EXCEPT for the TPMS failure light and they said they could reset it. They did, but still stayed on. They claimed they could try and reset it again, but the part can just go bad. It is a coincidence that it went bad while they were working on my car including tire rotation and new brakes. So, now I have to take it somewhere else and pay to have their mistake fixed. We will never take any of our vehicles there again. I have never been so disappointed in how we were treated and these things were handled.
Review №4
2022-03-25This mechanic is under new ownership, and I could not recommend them less. They installed new brakes and rotors on my car 2 years, and installed them improperly. Now after only 30k miles, the rotors are shot, because the slider wasnt properly adjusted when the brakes were installed. Now Im dropping another $600 for new rotors at a different mechanic. DO NOT USE THIS BUSINESS. THEY DONT HONOR WORK, and havent even had a mechanic on site for a week.
Review №5
2021-06-18I had my A/C compressor replaced here last year because my AC was not functioning, the system continued not to function after spending $1500 here I had to spend an additional $2,000 at the dealership to fix the real issue. The repair was done using sub par parts and a proper post inspection to make sure the unit worked was not done. 13 months after the installation (1month after the warranty expired on the part) the compressor has failed leaving me out $4500 on a repair that should have been $2,000 to being with. Highly recommend you spend the extra $100-200 to use a dealership that uses genuine parts and guarantees their work.
Review №6
2021-09-01They are very professional. They are one of the only shops around that I would recommend. I was treated with absolute respect and honesty. If you need your vehicle fixed GO TO PREMIER IN LOVELAND OHIO
Review №7
2020-02-10Premier Auto Service certainly offered a great experience for me. After ordering new license plates and being unable to remove the screws from the old plates, Toyota offered to do the job for $120. At this point, I thought I might be able to get my old plates back. I went to the Loveland License Bureau - they could not reverse the process, but suggested that I try Premier. Tim was very courteous, took all the info and gave me an estimate of the cost. Within ten minutes, my license plates (they were both on the rear of my car!) were removed and the new plate installed at a very FAIR PRICE!!!! I will recommend them to all my friends, and its nice to know that there is a full-service shop nearby! THANK YOU!
Review №8
2020-03-11Premier is top of the line. When they use premier in their name, they mean it. Excellent service and communication. I highly highly recommend using them for any auto service you may need. Pricing is more than reasonable and they stand behind what they do. Wouldn’t even consider another auto shop for any auto needs. Give them a try when the unfortunate situation of auto repairs are needed. Thanks again Tim for all your help over the years.
Review №9
2020-11-06Stumbled across this shop a couple of years ago. I was in search of someone capable of doing maintenance on my old truck . Very professional and thorough with all the work theyve done. Done in a timely manner and wont break the bank.
Review №10
2020-10-12Great place honest business practices and didn’t keep my car all day. Highly recommended for any auto repair or maintenance service you may need done. Prices are reasonable as well.