Delivery
Yes
United States Postal Service in Columbus
Categories
Location on the map
Columbus, Franklin County, Ohio, US
Service options
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 800-275-8777
Site: https://tools.usps.com/find-loca...
Site: https://tools.usps.com/find-loca...
Opening hours
- Monday:8:30AM–6:30PM
- Tuesday:8:30AM–6:30PM
- Wednesday:8:30AM–6:30PM
- Thursday:8:30AM–6:30PM
- Friday:8:30AM–6:30PM
- Saturday:9AM–2PM
- Sunday:Closed
United States Postal Service in other cities:
Comments (65)
Used this office on 12/11/20 around 10:30 am. One of the Postal clerks was NOT wearing a mask and was coughing directly into her hand. Are you kidding me here? Great. Just great. Stay away.
Handed a lawn bill to tie Anna and as of today 12/22/21, it has not been received. Can’t even trust the human touch! It was suppose to go out 11/23/2021! Can’t trust boxes or post office clerks!
I wish I could give 0 stars. I applied for a change of address two months ago and have yet to see my mail. Upon contacting customer service I was told that there was no record of change. I’m missing W2s , health care documentation and more. But of course there is nothing that can be done. Visit at your own risk!
Very friendly and professional. I sent out an international package at there late afternoon today. The lady who assisted me was very professional and friendly. She very patiently provided different sizes of boxes so that I can pay the lowest postage possible. A quite pleasant experience.
Incompetent mail person(s). Whoever is delivering the mail is incapable of placing the correct mail in the correct mailbox. I am constantly getting other people’s mail and now my very expensive package is lost due to the idiots they have delivering the mail! Trash!
Ever since Annette showed up at this location, my experience has been great! She always brings a smile to my face and treats me well. I am thankful for the advice she gives when shipping customer packages. Thank you USPS for bringing her to this location, shes one in a million!
Who reviews the post office? I thought when I saw these reviews. Then I went to this post office. Now I get it. I would call it the worst service ever, except that what I received was not service. I was barked at to choose between Yes or No regarding package fragility. I was informed that the item I was mailing had been shoved into the box, and the woman who helped me--Francine--proceeded to shake the box in front of me to show me how the item moved about in it. Wow. Its like they are trying to be rude. If they are, they are succeeding beyond their wildest dreams. I will never return.
Hi I was taken care of by Tiwanana and I want to thank her personally she truly took time to help me with a book of stamps when she came up with Marvin Gaye AWESOME Made my day thank you Madame you made an old ladies day again thank u.
I go to my email every morning to get my USPS dashboard. They scan my mail and tell me the status of any packages that are headed to my address. I see on Wednesday night that they didnt deliver one and are holding at the post office at customer request. Doesnt say what post office. I didnt request it. Thursday after work I go to the post office on Henderson. I ask for my package. The store associate says that if I didnt request the hold, it means the mail person did that so theyd stop getting reminders for delayed packages. She said theyve been doing that a lot lately...So basically they made me go to my local USPS store to find out that my mailperson is misusing the system but that theyre ok with it. The store associate told me the package is probably at your house. Unsure how anyone can know where a package is if the mail deliverers are putting incorrect information into the tracking system.
They keep loosing and miss sorting mail and loosing packages many times on us at Governours square Columbus - they wont answer phones, etc. Lost my mail tons of times and now packages. They also keep delivering at wrong appartment
On may 27th i visited the henderson road post office attempting to return 2 large boxes of product i had the return label on both packages correctly I was told the boxs were oversized amd not first class shipping and there was nothing they could do and would not accept the packages, next they sent me to fedex and there i was denied as well the next i went.to the 161 location and there accepted the package with no issues definitly would not recommend this branch the employess are very unprofessional and unwilling to help. I would give 0 stars if it were an option.
Please, please, PLEASE! Stop marking packages as delivered when they havent been! I can take bad news of a delay. I dont like being lied to! It makes me anxious the packages have been stolen.
Today, October 15th they were nasty, did not know what was going on and expected me to as if I’m the one working here, and to top it with cherries purposely let me go pick up my keys at Gettysburg at 4:30 pm while knowing they are closed.I’m very tired, work in Healthcare 12 hours tomorrow and am in pain today.Why waste my time? And with Covid going around. Terrible attitudes; the others heard everything and did nothing, said nothing so they are complicit.Will be third trip Monday to try and get my keys. Never using this post office after I do for anything else, again!!! They are provocative! Try to upset the customers
Even though it was a Monday morning, the woman who was working maintained an upbeat, positive attitude despite some folks in line who were huffing and puffing. She kept the line moving with a smile on her face. I was in and out in 10 minutes, which I feel is pretty quick. Very helpful answering questions regarding my passport renewal.
Customer service is terrible. I went in person looking for a package that was taken back to the facility. The woman at the front did not ask for a tracking number and belittled me for having my old address, not my new address, on the package. She then told me it was not there and “good luck”. After waiting a few days for redelivery, I called again, as I was told to do so after speaking to another local facilility that said my package was last scanned at the Henderson rd location. The man on the phone told me the wrong address was on the package, he would not allow me to schedule for pick up, nor would he tell me where the package was or check my name and verify that it was in fact my package. He told me “the conversation is over” and refused to tell me where the package was and refused to help me locate it or receive it, telling me my tracking number was probably wrong. So I called the location on riverside and had ALL of these issues resolved in less than 10 minutes. They seemed more interested in getting me out of the store and off the phone than they were about locating a package THEY LOST. I will avoid this post office at all costs.
I have been using this location for 5 years and my only complain is that the lines can get long. Otherwise I have been treated with friendly respect and offered help and advice. I ship packages to Europe often and the staff is always helpful with finding the best deal to fit my needs.
I didn’t know much about shipping flat rate so I asked some questions and got a free box to take home and fill (they are always free to take I found out). I returned the next day to pay and send the package with no problem. Probably only waited about five minutes in line. Attendant was nice.
I have not had mail delivery for over a week. When I called the post office to find out why, a female answered my call and was very nasty and rude. She was no help and refused to even listen to me. I was told that they were short staffed and that was the way it is. This is the federal mail service and they are supposed to guarantee delivery.
No limit to wait times. Atleast 5 people standing in front of me left because no one attended them. There was a lady kept doing her work. No one to attend the customers there. Terrible
USPS would not offer me a couple pieces of tape to put one of there labels, which I purchased, on my box .. They said I would have to buy a roll of tape which was more than what the label cost me and sorry. Now I have to drive all the way home just to tape the label on my box and then drive it back. Very frustrating. The lady was very rude..
This post office has the worst customer service imaginable. Francine is the rudest and most unprofessional of the three ladies you usually see there. The other two ladies have zero personality. Never going back here again.
Because I ship a lot, Ive been to a lot of Post Offices. This is the best one in Columbus. Even my wife likes them. None of my packages have ever gone missing. I drive across town to go to this location.
This is my go to Post Office. They can get busy here but they process people pretty fast. I get stamps and ship Priority Boxes here. I also get letters postmarked. The clerks are pretty friendly even when they are busy.
I send a package yesterday around 11.00am one of the ladies working at the counter wasnt wearing a mask. So be careful!
Please update your store hours online!!! I drove 30 minutes last night to this location because it says open until 6:30pm and they actually closed at 6pm….. I was very mad!!!!
There are signs all over that say LIMIT 10 PEOPLE INSIDE yet theres...way more people waiting in line. i went 3 times last week and there was only one person working while we all waited. yikes
These people have either never delivered my packages or deliver them late multiple times until i started taking more action
My place of business got mail delivery only 2 times in the last 6 business days. Their excuse was understaffed. I have multiple guests looking for packages and mail, and I am constantly having to apologise.
I just got off the phone with Francine. She is a very unpleasant and condescending employee. She did give me a better phone number to call concerning my problem, but not without talking to me as if I am a child. Very unprofessional.
Nandeep Kaur the lady that helped me renewing my passport go above and beyond helping.. Thank you!
Service has gotten much better! The employees are very nice, friendly, and polite. The self service machine and large location are also a plus!
Two words for the employees of this facility. Rude and unprofessional. If I could give zero stars I would. They have snarky attitudes for no reason when asked a question and are unhelpful.
Clean place, small line, but customer service is not perfect. Workers there need to smile and make the customer feel comfortable. Other than that, pretty cheap.
So happy to be closing my mailbox here. One particularly rude employee who I hope can retire soon for her sake as well as the customers.
I’d literally give 0 stars. I’m not one to ever leave a review but bro this place is so horrible. Francine & carol and the other lady are hella rude every time I come in there and they’re never any help with any of your problems
I’ve never had a problem here and they’re always efficient and friendly.
Went here to get a stamp and drop off my absentee ballot. It’s quick, it’s clean, it’s just great!
Mailman can’t seem to figure out how to put mail in the correct mailbox. Multiple missed/ lost items in mail and constantly get others mail in mailbox.
Supposed to be open at 0830 per all the signage and not a person in sight. No one to answer the phone either
I cant believe how they hiring like those people on customer service always bad mud
Im at this location almost every day and everyone here is awesome. Love them.
Clerk was super helpful, patient and knowledgeable! Thank you so much for your help!
Really rude staff. Especially Francine.Don’t come here if you can.
I had WORSE experience and customer service ever!!!Shame on you USPS!!!!!
Good staff. They are doing good job.Patiently helping and trying to solve all problems.
I need a service, I was dismissed without any instructions, when I asked for them I was talked to like a was stupid.
They are doing amazing job. Their workload should be decreased!
The service of post office is always not good
Gives credence to the argument that the USPS should be privatized.
I think these people hate their jobs
These people really hate their jobs
Did not get mail they keep loosing it
Bad bad bad Service i didn’t see like this before
Extremely slow
Awful experience
Total reviews rating 2.5
65 Reviews for United States Postal Service 2023:
Review №1
2022-02-03I scheduled an appointment online, for this specific location, to get a passport. However, when I went in for my appointment the lady, very dismissively, tells me they dont do passports there. Even though, they literally have passport renewal forms and signs up saying passports by appointment only. And, a few months ago, I saw a family in the process of getting their passport, while I was waiting in line at this location.Otherwise, my experience at this location has been good.
Review №2
2022-05-06Honestly had a great experience here. I asked one of the ladies working a variety of questions and she was very helpful and informative. Candy was the one who processed my mail and she was super nice! A post office trip I did not mind making!
Review №3
2022-06-11Yes, this location is understaffed on certain days just like a lot of businesses every where. Despite that, these ladies go above and beyond. If you come in like a decent human being with respect youll get the same in return. Deep, Candy, Belinda, and Taiwanna (not 100% on the spelling), and the employees at the Gettysburg distribution center are awesome! Love these ladies
Review №4
2022-02-15Do not make a passport appointment at this location!!! Even though the website will allow you to schedule an appointment here, their passport agent is retired and they can no longer do those. The employees are very nice and respectful though.
Review №5
2022-06-14I’m not entirely sure why this place gets such low reviews from both here and word of mouth. There can be a line, and a wait, but when isn’t there a line when 20+ folks try to ship stuff at the same time? Seems unfair to leave a poor review for that. The people working there have always been helpful and pleasant.
Review №6
2020-04-18Great staff but only open until 1pm on Saturdays now
Review №7
2022-06-01So whats up with the lobby STILL being closed after hours I have a po box and work during business hours and cannot make it when you are open this has been for SEVERAL months and why I did get so can pick up my mail whenever was told 2 months ago would be back to 24 hrs in few days now several months and cant even stop by before work as you open after my work shifts start very irritated as this is most certainly NOT temporary anf completely defeats thr point off a 24 hr lobby
Review №8
2021-06-08I have been using this past office for years and nothing changes. Im standing in line with 10 people in front of me. The ONE clerk has addressed TWO people in the last 15 minutes. Frankly, in tired of having to plan a day off of written just to mail something. Do they think we have nothing better to do? They keep raising postage but service never gets better. How about you hire staff for customer service?
Review №9
2020-08-29I love my local Post Office especially the nice ladies who work there. Theyve always been great! I agree with the well thought review with pictures. I started to notice our US Post Offices were getting bad reviews and wondering why. I realize most reasons may be out of our immediate control.
Review №10
2021-09-15Given the number of this local post office by USPS customer service to address an issue with a package being returned to sender by mistake. Phone rang constantly for an hour before going to a busy signal, telling me the person on their end took the phone off the hook.