Wheelchair-accessible car park
Yes
Planet Fitness in Franklin
Categories
Location on the map
Franklin, Warren County, Ohio, US
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 513-649-8229
Site: https://www.planetfitness.com/gy...
Site: https://www.planetfitness.com/gy...
Opening hours
- Monday:5AM–12AM
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:12AM–9PM
- Saturday:7AM–7PM
- Sunday:7AM–7PM
Planet Fitness in other cities:
Comments (199)
Nice clean locker rooms. Fancy overhead showers. Staff spoke to me on the way in and on the way out.
Nice environment and convenient location. Extremely affordable. Most gyms business model relys on the subscription model and the fact that 80% of members come less than once a week. PF has a great business model in this regard. Once the New Years Resolution crowd breaks continuity, the numbers become very comfortable. Only criticism is the amount of HazMat spraying of the machines with the non absorbent paper towels that leave the machines saturated. Chernobyl didnt spray this much after the nuclear plant melt down!
Wonderful clean equipment nice staff very helpful. Highly recommend this place
Super clean and nice staff !! I would recommend and come back ! I normally go to Hamilton west side was in the area an decide to try it so happy I did !!!
It is comfortable, the employees are attentive and it is always clean.
Very good place and equipment and personalNot a bad price alot has changed since COVID but this has settled down and no issues at this places
Very clean, nice people, and other people working out are polite.
Used to love this place till they changed their hours to where its not 24/7 like the rest of the planet fitness are honestly worst decision they couldve made
This place used to be great.It seems as though the customer service has quickly gone downhill.The early morning staff have a lack of manners and communication skills and absolutely no professionalism.When you walk in and out, they don’t greet you. When you walk to the counter for assistance, they continue on their cell phones and respond only by saying, “What’s up?” (Happened more than once)I understand good employees are hard to find but please either train them on better customer service skills or hire someone else.That kind of communication should not be unacceptable.
Went to join today and the employees are pretty rude. Dont ask you about the place or if you needed help on Signing up? Not very perfectionism at all. Lets see What happens down the road, I might make it 5 🌟 then.
The tanning beds are super 🔥! Its a great incentive to work out and tan. Im excited for my journey for a healthier me.
Polite and helpful staff. Clean facility. I really enjoy working out Herr. There really is no judgment from anyone. It could be your first day ever working out or your 10th season in, either way youll be in a comfortable environment.
I do not know whats going on there but I had read other peoples posts that they had posted about the situation and I think personally if your customers are having this much problems and issues that maybe another supervisor or somebody else more than one person should start looking into it to fix the issue so that your writing scores are a lot more better because nobody wants to have negativity or negative behavior towards them nor do they want to be hung up on and as a business I think that you should be more professional about it and look into every aspect of the details and every situation and take care of your customers first because without them you wouldnt have a business but thats just my opinion and Im not being rude about it Im just giving some advice on what I would do differently so that you can please your customers they come first
My gym! Love It. There are a few people that work there that are OutStanding! They know me by name and always make me feel Welcome! They know who they are!! They are Awesome!!! Top of the line equipment. The workers keep Everything very very clean and always disinfecting everything! Showers in the locker room are amazing!!! You can tan and get a full body massage here. Very affordable. Judgement free Zone is enforced. Which gives eveyone a great. Atmosphere to work out in!!
I went in planet fitness to cancel my pass, an employee supposedly canceled it for me. I been charged twice since. I went back in and canceled it again. They said it would take 7-10 business days to see if I can get a refund. It’s past the 10 days so I did not get my money back. I shouldn’t have to pay for one of your employees mistakes. Very unprofessional.
This facility is the cleanest one Ive been to, and Ive been to ALOT of PFs. Showers were 15/10, clean spacious, luxurious. This is the new standard Ill hold all the other facilities to. 😩👍
Love working out at planet Fitnesit is very clean and great people that work there.
Love this place. Friendly employees and always clean
This is a great gym. They have every type of equipment you could want, all in good working order. Staff is great, with very little turnover. They are courteous and responsive and they make sure there is never any waiting at the front desk. You have a question about a piece of equipment and they are right there to help. This facility is sparkling clean clean clean, the gym area as well as the restrooms and showers. Im so glad I joined.
Very nice friendly people run this gym and very clean
Very Clean! Well maintained equipment. Nice tanning beds to. For the most part the staff is great very friendly. The reason I gave 4 stars was because there have been two employees that were very short and rude when we checked in they acted like it was an inconvenience to answer questions about the different tanning beds. Overall it’s a nice place!
I like coming here. Great equipment, good atmosphere.. But, the only thing I have a problem with is one of their staff members. Her name is Erin. She has an attitude that gives to people. She ignores people and treats them poorly. Id recommend staying away from such a toxic person
I just joined recently and was liking the atmosphere. Then yesterday I tried chatting some other people. Apparently one person didnt appreciate it and told staff who promptly banned me without so much as a word. Dalton is a terrible employee and should be fired.
I chose to cancel on day 4 after signing up online. Mostly due to the no privacy practice they seem to have globally. This is the 3rd payment they have taken from my account and I Never Used the facility at all. I have since found this is common practice with them. Buyer beware!
Great gym friendly staff always willing to help . Commercial gym with atmosphere of a local hometown gym . The g.m. Always goes out of his way to greet and make sure I had a great experience also . Extremely clean. Staff constantly cleaning and disinfecting!
Ive been coming here for 7 months now and never once had a bad experience. The staff is friendly. They always welcome you and say goodbye on your way out. If they are out and about on the gym floor, it is not uncommon for them to say hi to you. The facility is always clean. If I go to the gym in the morning before work, its never busy. If I go after work, its a little more busy, but you can still get your workout in without any waiting. The showers/locker rooms are always very clean and well kept. Ive used tanning once and it was just as clean and available as everything else. The massaging lounges and chairs are clean and feel amazing after a hard workout. I honestly cant say anything negative about this location. I do wish Planet Fitness had dead lifting, bench pressing and squat racks, but for this I go to another gym.
Came to the site to see when they plan to reopen, decided to read through some reviews. Hard to believe some of the negative comments Ive seen. Have been a member for a little over a year now. I really cant say enough good stuff about this place. The staff really work hard at keeping this place clean, it shows, and I have tried to compliment as many as I can personally for doing so. And this was before the big pandemic. Patrons are for the most part cognizant of wiping down their machines. Patrons and staff both have been very considerate and polite. Hope the vibe doesnt change when they reopen because of restrictions.
Management is the weak link at this location. The efforts regarding cleaning, sanitation, and amenities at this club are superior. Unfortunately the scheduling process with tanning, massage etc. Fail due to management. A simple process demolished by rude and unprofessional kids hired to manage the facility. I will be shopping for alternative facilities, managed more professionally.
One of the cleanest Planet Fitness I have been in. Staff is super friendly.
This gym is great Ive been going here for years. The staff is always courteous and helpful. The gym itself is well maintained and always clean.
Its clean and most of the staff is friendly. The trainer I worked with is great. I just wish they would enforce the no loitering policy in the 30 minute workout area. EVERY time I try to go in there people are sitting around on the equipment on their phones or just sitting. They have tables in the front for those who want to just hang out.
Very impressed by the facility and staff. I look forward to working out here with my son!
Horrible 70$ for a 15 year old to sign up
Great gym but should go back to 24 hours to make it less crowded. Every time I used to go itd be only a few people now its always packed and with covid going on thats the worst thing for everyone. Used to work out 5 days a week now its so busy all the time I got twice a week debating switching gyms
Considering the price to amenities, PF is a bargain. I dont understand why more people dont sign up for memberships. After 3 years there, I havent upgraded to a black card, but I am curious. Staff is always available if you need help. My only complaint is that they need to enforce emphasis on new members wiping down equipment after use. Other than that, it is a very welcoming surrounding.
I have been a member for 4 years. In all that time I have had a mostly positive experience at planet fitness. But today that all changed. Today out of nowhere I was banned. I was banned because I dont believe in cleaning equipment. They dont pay me to clean equipment. I pay them to allow me to come and exercise. They have employees that they pay whom should be doing all the cleaning.Without any notice at all I was banned. I came in to work out a few days ago and I had not been in the gym for 5 minutes and yet 4 people complained that I hadnt cleaned any equipment. Well Im sorry if I just dont feel like I am responsible for that.I am very annoyed that I was treated this way and will glady never return. Gonna set up my own personal gym.
Always very clean here, and the staff is always pleasant and positive. There are a couple different branches equidistant from my house and theyre all solid experiences, but my wife and I lean toward this one for the most frequent visits.
I have no problems with this gym other than the new hours. I come workout every single day and have for almost 2 years. But now I am unable to come in at all because of the new hours. I don’t understand why you would open back up then go right back to restricted hours. The sole reason I joined this gym was the 24/7 access (as it says on the front of the door) I don’t see how this doesn’t void any contract signed by planet fitness. If it’s not open to normal hours next week I’ll never pay another dollar to this company
Truck drivers with semis welcome too huge parking lot and very easy way in and out without not disturbing nobody . Very well equipped and this is one of the few with so much room inside and showers very clean locker room very nice and with a lot of room too . Id really like to visit this one again ....Personnel very nice too and friendly! ! !
This was a 5 star place. I haven’t seen the manager their in the last couple months or so. He did an outstanding job! He was very professional.Not sure who runs the gym now. The staff acts miserable. I’ve had several occasions where they have been confrontational. People are there to workout, tan or use the hydro bed. No one wants confrontational staff when they are there to workout.The gym offers a lot for the price. Need the old manager back! Or someone who can run the place. I hate posting a bad review, but this place has lost it in the last couple months.
Need open back up 24/7
They really keep it clean here and sanitary
Middletown Planet Fitness great gym,clean,friendly staff really like the gym. But BEWARE your problems will start when you try to cancel!!! Its easy they say yeah right. Should have read the reviews better. Lots of complaints from people that tried to cancel. I had three people on my account had to cancel for a while with every intention of going back when life calmed down but the next month I get charged! Caused a chain reaction of fees and charges from my bank. $130.00 later the manager says nothing I can do bout it. He was just rude about it just didnt care. So I go to my bank and they said they have problems with Planet Fitness like this all the time. They recommend do not join that gym if you ever plan to get out. They have people in all the time trying to get them out of their accounts. READ YOUR REVIEWS!!! Wish I had read better. They are gonna get their money out of you for Canceling believe all the people who have tried!!! VERY disappointed!!!
My husband and I went into planet fitness today to join and decided not to after the initial talk with your front end staff. They were completely unwelcoming, never said hi, what can I do for you or what brings you in today. The female staff just stood there looking completely miserable and annoyed even. If this is what your staff is like then maybe you should hire better professionals. According to other reviews this seems to be a problem at this location.
I love it here!! The tanning beds are wonderful and I dont feel like Im being watched or judged while Im exercising. And all the perks that come with the black card for such a great price is amazing!!
They sent me in a tanning bed that had sweat in it. And I agree they should require proper attire not a bra and underwear. Yes ladies you look great! But the risky work out attire is unacceptable and not very classy.
Not clean or kept up well, empty shower bottles, chewing gum, and other garbage laying all over the locker room. The staff is extremely rude and will kick you out if you make any noise while exercising, or wear clothing that doesnt meet their guidelines. This place is more like a cult rather than a gym, youll be much happier spending a few dollars more and going to a gym that has integrity, and respect for their members.
There is now way to cancel!!The only way to do it is in person at this exact location. I moved states before knowing this, and they said the only way to cancel otherwise is to send in a letter. First off, this the 21st century, why is there no way to cancel online or even over the phone?!?Regardless, I sent in a physical letter a few months ago requesting my cancellation. I sent the letter before moving to Slovenia in Europe thinking that I was done. But recently I found out the money is still being pulled from my account.I tried emailing them twice about this and both times I got a generic response telling me to call or come in person. You know the only two things I can’t do.
Most times I’ve come are good but this lady with really short brown hair that works nights is a rude and mean. She refused to give me and my husband towels so we can wipe of the Machines after each use. Last time I checked it’s a rule to wipe the equipment after each use. So we had to use paper towels, that is not ecological. Planet Fitness is hurting the environment by having their members use all those paper towels. We pay good money to come here and that’s bull to have all that unnecessary waste.
The commercial says its not a lug head (steroid induced) place.. thats a lie! Its a meat market! Im not young and just had a baby. Everyone there was so into themselves . I felt uneasy, insecure, and weirded out. The fact that a dude followed me out to my car. (Scary) Im never going back. I will pay more. Be judged less. Feel safe
Great gym to workout at. Employees are very nice and they ensure that all equipment is kept up and cleaned even more than the standard probably is. Overall good environment to workout in.
Is there any way to put a hold on my pass until it opened back up to 24 hours. Use to workout 6 days a week but now they want to change to weird hours and I don’t even have time to workout anymore. Or unless you guys are close to going back to normal hours?
My husband has been going to PF for about 2 yrs and myself about 6 months. We usually get to go to the gym together on the weekends... we were there on a Sunday morning and was told the owner was there. Of course we thought what difference does it make. As we were working out a man walks behind my husband whos working out at the cables with a mirror in front of him, and takes his picture and then walks away! No words were exchanged with him or my husband... it was very strange. A few minutes later a staff member comes up to my husband and tells him that the owner said he either needs to change his shirt or he has to leave. Hes wearing a cut off tshirt... hes worn the shirt there many times over the 2 years hes been going there and no one has ever said anything... the staff member said the shirt is cut too close to your nipples... (even though they werent showing). My husband says Im not wearing your shirt and tell the owner to come talk to me if theres an issue... so couple minutes go by and here comes the owner-THE MAN THAT TOOK HIS PICTURE! How unprofessional for his picture to have been taken without his permission and by the damn owner! Also if he had a problem with it to begin with he should have stopped and said something and not snapped a damn picture!!! The owner wasnt even in uniform either... Id like to know where in any company policy that it states that employees can take pictures of people working out at the gym?!?! Absolutely unprofessional of the owner and there will be a complaint filed with corporate... other staff members at this location are always nice to us but the owner is beyond ridiculous!!!
Friendly staffGreat equipmentSanitized/CleanOnly giving a 4 star because most of the equipment was self explanatory and the equipment that wasnt, had nothing. Pretty much a figure it out yourself.
This place is the worst. I have been trying to cancel this membership for literally months, Ive emailed them and even though they took note of the fact that I wanted to cancel my membership, they wont. Ive moved away and I cant just go back to that gym to cancel my membership. The fact that I have to send them a letter in the mail, when theyve already gotten my phone calls and emails countless times, is disgusting. They are acknowledging the fact that I want to cancel it and then ignoring my requests, and still charging me. This is the worst Ive ever seen a business run and I just cant get over the fact that they literally acknowledge that I want to cancel it, and just wont do it. now I have outrageous charges for a gym that Ive never been to and the staff are insanely rude about it.
Honestly poor management and poor communication. Pretty much exactly what you could and would expect from any company placed in Middletown Ohio. The problem seems to be the people and not the brand. I changed my home gym to a new location for that same reason and I have little to no problems now. I promise you the professionalism is worth the drive to anywhere else.
Twice this week I have been into tan on my lunch break and had issues. First time the bed would not start. Today I scanned in was never called to tan. Others were called back that scanned in after me. I asked them to check and was told I never scanned in. I know I confirmed my time when I scanned in. They gym on the other hand is great.
Tons of equipment just a dummy like me needs a program to follow like at the ymca.
Tried to cancel my membership a month before moving. The guy that worked there said they have gyms all over and I insisted. Afterwards he canceled it, or so I thought. Tried to go in there today to get a refund but despite being able to see that I didnt use the gym since the day I said and for almost an entire month, she said there was nothing she could do.Very bad customer service.
Wyatt is a good guy. Rachel is awesome. Erika is horrible. As long as Wyatt and Rachel are here this place will be great. Erica doesn’t want to work here and you can tell. It would be an awesome if Erika would be human towards other people. But the other people here make this place home
Dont join! They have you sign a contract , take out monthly fees then take out another yearly fee. I paid all my fees on time then canceled after the year, they still took 41 dollars in yearly fees out of my account so I called to ask when I would get that money returned to me since the fees were for the year coming. I was told it was too late, they would not return my money ?? Who withdraws a yearly fee after you are no longer a member then refuses to return the money? Do not let these people attach the automatic withdrawal to your account or you will regret it.
Cant really judge it yet. Im seeing online that there are MANY problems with the MONEYS/fees that get taken out. Then I call my bank to ask questions about giving my info out to planet fitness and I was told not to do it. They had just got off the phone with a last that was charged 700.00 total. They kept taking annual fees and other hidden charges that she was never informed about. Was also informed by my bank that they deal with 4 or more customers a week that are being up charged by planet fitness.Ive walked thru your facility twice now. I was told you offer a year membership for the 10.00 a month including the cost of annual fee but not the 20.00 a month membership. Why is that? You can have my debit card info but to ask for my routing # is not necessary if you staff is doing there jobs correctly. That would/could mean youre taking to much money out of my acct..Please contact me. Id like a membership and Ill pay cash for the 1 year 20.00 a month plus tax with the 39.00 1 time annual fee included.Thanks Kris Elam
This is an excellent facility, but the staff are very insensitive to the point of being rude. This morning as I checked in one of the staff told mehave a god workout old man. I really enjoy this gym and pro.pre it to all my friends, but think who ever runs this business needs to have classes teaching the staff how to be polite.
Nice fitness center very good staff.
Unprofessional ...nasty baseboards and floors are gross in tanning rooms -dust and hair move around on floor and thick dust on baseboards -tanning lotion on walls !!!! Manager needs to grow up and not play ball with the towel and the towel Trash can ... speaking of the dirty towel trash can ...you have to stand over it to sign up to tan or for red light or to even look at the lotions its Just gross.... Body fluids is not what I want to stand by!I have been going there for quite awhile and In the past 6 months something has really changed-- the girls locker room is also trashed most of the time with towels and people leaving their things in the lockers. I guess initially you set a standard for me which was amazing and now that the standard has dropped, I am beyond disappointed.
Ive been a member at a number of gyms over the past 10 years and this one is by far the cleanest one Ive ever been to. I would love to see some actual squat racks, and benches for bench press. Having ONLY Smith machines is limiting. Also, TVs on the cardio machines are 50/50 whether or not they work. Other than that, the maintenance and selection of equipment has been top notch. Finally, you wont find a gym this cheap anywhere else. Especially one thats open 24 hours a day!
It wasnt very crowded and I was able to get to a machine pretty quickly
Great gym with lots of equiptment and free weights. Big locker room for men and women including showers. Tanning beds and massage chairs available. Very clean and a friendly, knowledgeable staff. (TVs on all cardio machines)
I absolutely love this place and love all the employees there very polite and keep to up to date on everything and so clean
Had a computer issue 2 days in a row...
Seriously people... DO NOT give these people your credit card info. They have over charged me, and continuously billed me even though I personally went into the branch and spoke with management and they assured me it would not happen again. I havent even been in a planet fitness for over a year and they wont stop charging me. I DONT even live in Ohio anymore. I came here to warn everyone else on my way to see an attorney. If you give them your credit info expect to be taken advantage of.
Don’t give them your banking information because you will never be able to cancel I’ve been trying to cancel since July 2017 And it is now April 2018 and I’m still getting 20 something dollars withdrawn from my account after going in multiple times talking to every manager there as in even trying to get a hold of the district manager at one point they had me sign paperwork that I thought was cancellation paperwork later to find out they don’t do cancellation paperwork and they only do it through email but somehow every time I send the email they never receive it I asked if there was any way for me to get her ready find and they literally said sorry not my problem
I posted a complaint about this club so all the consumers who work out and new potential customers know about How this club owner named Mike treats his customers.. I have been a member with Planet Fitness for almost 6 yrs at Newport KY location and moved to Middletown Ohio.There were several things that never had been issues in the past one that I never had to ask that the music be turned down except for at this location. First of all I am an intelligent woman who knows how a customer should be spoken to and treated this Owner obviously has no regards to dealing with the public. Its really weird I posted a complaint on this website a few months back and it somehow was taken off their site they have the means to do that I guess so no one could read just How badly this owner Treats his customers.First please read all the customer complaints on consumer affairs on how customers are treated at all the gyms across the states its quite obvious that the company condones this type of behavior and treatment with in their clubs due to the fact its a franchise and anyone can own a club people skills or not. Whatever you do be aware that if you post a complaint and he reads it or you will be targeted and your membership possibly cancelled for your amendment rights in speaking how you feel.Yesterday when I went to workout I politely asked Dalton the club manager if he could please turn down the music in which he was accomidating and he did about an hour or so later I had noticed the music was extremely loud again and saw that the Owner was there so when I went to ask if he could please turn down the music his response was no it is at a reasonable level and that its not a funeral parlor and that he is tired of my complaining.. He new that I complained numerous times on the subject and that is when I decided to post my frustrations on social media because there was never any resolution even though he had said come to him directly if ever there was a problem ,yet nothing ever got resolved All I know is just about everybody in the club has a headset on what does that tell you that people listen to the music they enjoy so why was the music so loud in the first place unless its for the staff..This man is so unreasonable and could care less about the customer and because its his club and thats the way he wants it paying customer or not you do not matter..I truly beleive whole heartily this was out of retaliation when he said he is going to cancel my membership because I supposedly was pointing my finger at him when I was speaking ,I actually talk with my hands.He then told me that if I did not leave he would call the police first of all I was certainly no threat secondly this man should not be dealing with the public period. There were several other complaints about how this man conducts buisness and treats his customers.I told him to go ahead cancel my membership because no owner of a buisness will ever talk or treat me how this man felt fit to do so. I will post this experience in this club on every social media website I come across and every person I come in contact with will know about this experience at this club. If Planet Fitness CEOs care about their name and their reputation then they should listen to all the negative reviews and complaints made by the people who give them their job!
I canceled my membership last Saturday, May 11th. Signed the paperwork and was told by the man behind the counter that I would not be charged going forward and my last day of membership would be May 17th.I checked my bank account today and found I now have a $21.35 charge from Planet Fitness that I was not expecting so I contacted the Middletown club only to be told I had to cancel by the 10th to not be charged for another month. This is ridiculous, especially since I will not even be able to use it due my current schedule. When I first decided to cancel it was only going to be temporary but now I definitely will not be back and will not recommend this company to anyone.
Love this location, its my favorite around. Great tanning beds and lots of stuff in the gym, and its set up so that it feel like more of a private work out which is nice
Clean and very respectful place to be. Employees on point. Super clean. All covid rules seemed enforced. 5 stars from me
I have the black card membership where I get to work out and tan. Well I went to go tan and the bed I wanted was a three hour WAIT! So I went to one bed lower and it was a two hour wait. So I sat in the lobby for two hours till it was time for me to tan. I called today to see since I have to wait two hours for a bed if I can come in early and sign for a bed and come in at a later time for a bed I signed up for. I was told Im not allowed to do that. They expect me to WAIT THREE HOURS for a bed?! That is ridiculous!
How can a place like this try to take money out of an accout 4 times. Messed my account up at my bank. I want to drop u i work to much to come there. I need to stop my payments from coming out. And i believe when u were shut down u still tried to get money.
DO NOT UPGRADE TO BLACK MEMBERSHIP UNLESS YOU ARE ABSOLUTELY SURE YOU WANT IT FOREVER. You will be charged the full amount of a new membership to downgrade back to a normal level (in my case, this is $39). Don’t get me wrong, Planet Fitness is a great gym. They have clean facilities with plenty of exercise equipment choices and their friendly policies make even the most novice of gym-goers feel comfortable. However, their business practices leave something to be desired. When I decided to upgrade, thinking I would use other gyms while travelling for work, I specifically asked about downgrading back down to a regular membership in case I didn’t use the Black level as much as I hoped. I was told that it was no obligations; it would be free and easy to go back. Not so. When I went in to my home gym to downgrade, I was told it would be $39 to go back to a regular membership. I won’t bore you with the details of the conversations, phone calls, and trips to other gyms I’ve made (and there’s more to come) but this is still not resolved. This is an egregious example of poor business practices and intentionally misleading consumers.
Its always crowded, no free weights and the no grunting part makes it hard if youre a power lifter, but overall everythings clean and the staff is great, convenient as well.
My husband and I used to be members of the Centerville location, but this one is much nicer! The layout is in a U shape so a big gym feels smaller and everyone isnt just staring at each other. They also have a whole new zone called planet fitness 360, and its this gigantic adult jungle jim basically. Its got the ropes you swing up and down, weighted balls you throw against an angled trampoline, and monkey bars! Really love that. They also have stair climber machines which were not at the other location. I also love the showers - they have the rain shower heads up on the ceiling. Would definitely recommend this gym! Especially for the self conscious individual.
Wish the company would add swimming 🏊♀️ pools.
Very Racist Franchise ,I Am an American Muslim And It’s Clearly shown on My face (Because Of The Beard). And I went in There a couple of times as Black Card Membership ,And a lady in there started yelling in front of everyone that I Owe a balance !!! Her specific words were (Aye yo yo ,you owe a balance on your account). I was Like I spoke to the manager that I was out the country,and he said ok ,don’t worry about it,She replies well you can’t enter today. So I called the main store and they Refuted her and told me your account is Active.Call her back and She was Like Oh well ;You should Pay.I’m like are you serious? Is It The Beard ? The color of my Skin or what Is It exActly?I will be suing soon enough....
Very nice helpful and friendly staff. Started my membership today and tanned. I will be going tomorrow to workout.
One of the best Planet fitness ive tried ! Clean. Friendly staff. Great showers.Just one thing. ...im a black card member and a truck driver. I was issued a parking warning violation. I was at the far end of the parking. I stayed an hour and a half. The warning was issued by the mall security. I got plenty of planet fitness stickers in my windows to show im there for the gym. That is a sad situation because planet fitness pay a rent for the place and all his customers should have access to the parking. First time ever it happens and ive visited many locations located in malls
Me and my wife go there and so far have had no conflicts with not enough machines or treadmills. We also like the fact that no one really bothers us when we are working out so far so good cant complain at least not yet
Was at the gym on the night of the 29th of August when after my 3rd set a assistant manager named Heather walked up to me and told me I had to leave or find another shirt to wear due to my nipples showing when I am exercising. She was very unprofessional maybe if she spent more time training her stay instead of in the back room the other staff members would know what this companys dress code policy is.#goarmy
My son and I joined in February. Havent got to go yet with our crazy schedules. But after being charged twice this month 41.30 for 10.00 plans I am dropping it. This is definitely an 82.00 mistake that I wont forget.
They should honestly go back to being 24 7 with the pandemic cause the all day and night kept people spread out and now with hours ur packing more people at one time. This is just a suggestion plus I like it when Im not crowded by other anyways
I like the gym, but this 1 Star is for the tanning. They don’t call for you when it is ready and they have absolutely no system of knowing when the bed is clean. I get why it is $20 for the gym and tanning. Everybody is too lazy to get it together and do their job. It isn’t hard.
My CHILD needed to use the bathroom badly, he was about to pee himself. I asked if he could use the bathroom and they said no! He is a child..
Great location, big truck can get in ,no overnight parking, renta cop will tell you have to move. Great experience clean showers friendly staff.
I was highly upset on how they advertise their special sign up monthly fees. What they dont tell you is the extra fees and monthly cost will actually be until after the fact of signing up. I call this false advertisement. Majority of the staff cant even answer simple questions concerning the membership without a manager on duty.
Prices are good; great equipment; very clean.
Great place for tanning and massage. Everyone is nice and friendly. I could stand everyone abiding the dress code and not have to look at the half naked girls.
It was okay but going to workout for me, but the customer service vibe is not good at all no excitement thanks for joining, just flat out blunt hurry get out of there then the CERTIFIED PERSONAL TRANIER WAS STANDING THERE AND I ASKED ABOUT WEIGHT TRAINER AND SHE POINTED TO HIM NO HI OR SMILE OR ANYTHING AND AT THAT MOMENT HE WASNT REALLY DOING ANYTHING SO WHY WOULD I WANT HIM AS A PERSONAL TRAINER THE CUSTOMER SERVICE WAS HORRIBLE HAD TO ASK FOR A TEACHER. IN MY PLACE OF BUSINESS YOU WORK FOR NE SO DONT CHOOSE WHEN TO BE BLUNT UN CUSTOMER SERVICE TO MY CUSTOMERS ITS NOT GOOD FOR BUSINESS
After I paid over 60 dollars,to cancel my membership due to illness they still goingbto charge me for a month that an not goingbto be using theirs services... the worse customer service ever!!! I wouldnt recommend this gym to my worse enemy.
Very nice staff that always greets me and they keep the place clean.
My son signed up for a membership and in the last 35 days there was 3 charges to his credit card. For a total of $91.07. I think that is bull.
Nice clean gym with plenty of space, new tanning beds, massage chairs and well kept equipment.
I love planet fitness. I always see the same like 5 staff members when I go in and they always say hey and remember stuff about me. Makes me feel important and motivated!
This is the first time my wife and I have joined a gym and at first when you go there it is somewhat intimadating not knowing how to use any of the equipment but the staff there are very helpful and friendly and explain everything. A very enjoyable 1st visit.
It was awesome. Everyone was courteous it was clean and I had a great work out.
This place is nice has a lot of potential they should definitely work on expanding and getting a pool staff is always nice place is always clean including the locker room
I would give it 5 stars but there is no sauna. For people trying to lose weight, a good sweat after a workout is needed.
Good stuff. Not overly crowded @0900. Friendly staff. Clean. Close to home. My kids alternate days coming with me.
The gentleman by the name of Chris is very nice and took me on the tour of the gym and answered all of my questions and also explained what each machine does and what it targets for best results.
The new gym in town, a chain gym that has one goal and only one goal, that is to put the local mom & pop gyms who have been the backbone the exercise world in town for years out of business my giving cut-rate prices. They make minimum profits as they put the other gyms out of business, thus increasing their profits through volume numbers of members. At some point you will wait in line for your turn to use a piece of equipment so losing your target pulse.
Me and my son just joined we have a great experience there.very friendly and very clean.we love it we would recommend to anyone.
This is not a gym as a gym rat would say gym was. But they have all the equipment you would need for a proper workout its very clean and nobody really bothers you there
Great vibe here. Its a little small but has most everything you can expect. Its almost bizarre seeing something in such good condition right next to the dying (dead?) Towne Mall.
Staff is so pleasant!
Why is an e-signature not enough? I JUST WANT TO CANCEL MY MEMBERSHIP and I cant get out of the house to the gym or even to buy postage. Im stuck and beyond disappointed
Clean and helpful staff
Hey, as far as I know nobodys contracted covid-19 from there. Everyone is practicing safe distancing. Im cool with it.
Dirty equipment... staff not helpful.. I was using the beds and was noticing a rash on my body afterwards.. once i stopped going to the club it cleared up . Yuck yuck Yuck! Dont go to this location!
Great price, very clean, very simple. I have been here for over two weeks and have been impressed and very pleased with the facility including the bathrooms and shower rooms.
Planet fitness gets a bad rap for the lunk alarms, but its honestly super clean and they have all the equipment you need for a great workout!
Very helpful and quick getting set up! Cant wait to start using these layers and layers of dormant muscle!!
Mallory help get us all sign up. Clean friendly place
Staff was very helpful and nice gym to go workout at
The staff isn’t super friendly but the place itself is really nice and worth the money.
I love this gym open 24 hours a day..and it very clean the tanning there isGreat.. people there are cool
It is everything it advertises....clean, affordable, judgement free...Although it IS in Middletown, the members DO act like normal humans. Decent place.
Not a trucker friendly place at all. Im just putting on here so other drivers dont waste their valuable time coming here.
👍 great place to get away and relax. Water message bed. Wrinkle free bed. And every weight machine you can think of
Always a great environment to work out in. Staff are extremely friendly and no judgement :)
This planet fitness offers towels and tv at each treadmill. very clean. one of my favorites
This gym is amazing! Plenty of equipment, helpful staff, well maintained and clean facilities!
Threatening to tow a vehicle from a gentleman who just dropped dead in your facility , you guys are a class act.
Great place to work out and during the day its usually not very crowded - Nice Staff Members :)
Worst gym Ive ever been to. Horrible staff.
I was sad I didnt get my free shirt that it said I would get when i signed up
Clean facility, I like to go when it isnt crowded
Nice clean facility with good staff. Really disappointed with the new hours
Has some of the nicest staff around.
Clean place . People dont bother you. Avoid peak hours and you will have a great workout.
Gotta love the place..... I painted almost everyone from here till Jasper Alabama!!!!
Down to earth workers they listen when you talk and are positive
Not enough free weights,tricked me with trial membership and charged me a yearly fee even though I canceled membership in timely manner.
When do I need to cancel my membership to avoid a payment?
Nice place when I was a member but covid stopped all that. The rules just kept coming and I was tired after that
I love going here Ive had a bad experience with erica to but overall its a nice cool place💪💪
Extremely Clean. Neat. Very personable staff. Very welcoming & helpful. Highly recommended.
Comfortable clean environment! Awesome staff!
Very awesome staff and the place is spotless
Cool place for the average person. And affordable. Love all the tanning beds
Just visiting in this area and thought I would hit the gym... I wish my planet fitness at home was as nice as this one!
Really want to join but my friend has problems with them taking there payment out double at different times of the month then she has to prove it by taking her bank statements in just dont want that hassle
Nice gym considering how bad the reputation is for the area its in, I like being a guest here, friendly staff, its rather small but the water fountain is really cold.
It was great. Everyone is so nice. Just love it
I was thinking of joining, but after these horrible reviews of trying to cancel your membership, and the rudeness of staff at the Middletown location, there is no way!
Great place no judgement zone helps people be comfortable and work on themselves at their own pace
I experienced very kind staff.
Clean, a good variety of free weights and equipment, inexpensive.... thats all I need from a workout facility
Clean and quiet, all sorts of people go to work out here so nobody has that out of place feeling
I go with my cousins and we always have fun and get our workout done.
Have tried to call 3 times no answer very disappointing was wanting to get a membership but i guess not
Best place for all night owls.. 247 service.
Great machines, and superb atmosphere for beginners and more experienced
Details? 5 stars says it all! Update still a five-star place in my opinion
It was a pain signing up. Just make it simple by allowing to pay cash for membership.
Clean gym with friendly people. Most people are quiet and stick to themselves, just the way I like to work out.
Super clean!!!!! Love those massage chairs!!!!! Fo real
Really enjoy this place and the price is wonderful
Great place to work out. The staff is very friendly and helpful
Best gym ive ever been to would highly recommend
Favorite place to work out
All the front desk workers are so mean for no reason😂
Smaller than the planet fitness Im used to. Bathrooms were very dirty.
Small, not very friendly, good variety of equipment and nice place overall
Nice clean facility with plenty of open machines.
Excellent staff and facility...It is a very welcoming and comfortable environment.
Love it all only one employee that makes me feel uncomfortable whispers to others looks at me an laughes
Really wish they had just a regular rack, not just Smith machines. Thats my only complaint.
The staff is helpful and friendly. This location is exceptionally clean!
For the price of the membership its a nice place to work out
Do not go to Middletown location. Staff is extremely rude and unprofessional.
At Middletown facility today. Never will go again at noon. Staff is rude, place was dirty. I will stick with Hamilton.
All around good and easy parking.
Any idea when this place will go back to 24 hours? Workers don’t like to answer that question.
Nice tanning beds very nice and helpful employees !!
Friendly people, proper safety equipment and a great energy absorbing environment.
Cut their hours
Clean very nice bathrooms and private showera
Miranda..dalton the best..place spotless..everything works..best gym period.
The employees make you feel comfortable
Great place very nice tanning bed and great people
Great facility. One of the best pf in Southern Ohio
Total reviews rating 4.2
199 Reviews for Planet Fitness 2023:
Review №1
2022-07-05Usually I’m pretty happy with this gym not so much this morning. I work out before work supposed to be open 24 hours today Tuesday July 5th even google says they are open but when I showed up at 430 am me and others were locked out with no one there to let us in. Need to get this staff issue under control I left after 5am knowing it would not be opening up due to staff not being there. Maybe PF should consider key cards to us loyal members that show up to use what we pay for but cannot.
Review №2
2022-08-04Phew... this pfits was distracting, but the setup was decent. Fairly clean and friendly staff as well as patrons. Frankly, a breath of fresh air! Top 5 in my book!
Review №3
2022-08-21Place is super clean and friendly great locker rooms and showers still my go to even though they went 24/5 but we all have that on those big jobs
Review №4
2019-02-24Stopped here one day from my travels. This place is very clean and well kept. They have all the equipment and tanning beds you need. I like the location for its off the interstate.
Review №5
2022-03-12I want to make it clear that I never had a problem with the staff or anything about this particular gym. Im rating low because at a company level PF is god awful to deal with. Unless you plan to be a member for the rest of your life with no pauses for when life happens, pick a different fitness company. Even by gym standards, cancelling or pausing membership is ridiculously difficult. And when you do manage to cancel, surprise, youll still probably get charged. Im apparently still going to get charged for another month I wont use because the charge is already pending a whole week before the actual bill date(if this was mentioned anywhere, it was well hidden). No offer of refund for this charge either, just waiving the late fee Ill get from my debit card inevitably being overcharged. Then Im expected to make another trip to pay for this month of membership I never asked for whenever I can pull a spare $25 out of my broke college student heinie. I would be calling the billing department number about this IF IT EXISTED. All customer service routes seem to lead right back to the local club, AKA people who have no power over billing that Id rather not continue pestering pointlessly.
Review №6
2022-04-16I liked the friendly welcome, great equipment, it was clean but there are no chairs in the dressing rooms, no hooks to hang towels or clothes on. I didnt want to put my bag and things on the floor, fortunately there was one room with a bench and I snagged that one.
Review №7
2022-04-30Been a member since they opened. Every unhappy to hear about them changing there hours. Other than that it is not a bad gym . Would like to see a little more maintenance done on the machines , and a little less worry about dusting them .
Review №8
2022-04-14Facilities and staff are awesome, that being said they just posted new hours and advise black card members to go to another PF that is still open 24/7, PF middletown will now be open 24 hours for 3 days, even though sign posted in bathroom says 24/5, I visit this gym Monday- Friday before I go to work typically checking in at 3am, never has it been empty or 1 or 2 people and around 4am to 4:30am it begins to be a packed house. Now you want me and all these people to drive out of our way with the cost gas is? We signed a membership for 24/7 and chose Middletown as our home facility! your policy clearly states 10 visits at another location will add a $5 franchise charge! This is poor business for customers that stayed with you and supported you thru the pandemic with closures and modified hours you still collected the membership fees and this is how you show good customer service?
Review №9
2022-04-16I’ve been a member here since prO ably right round when this location opened. They recently compressed their hours which will certainly make the gym more crowded when it is open. Probably my last month with them.
Review №10
2022-05-30When the Middletown Planet Fitness is attached to an abandoned building, when you have to navigate massive potholes in the parking lot, and when armed guards are required to remain parked outside so that gym goers arent assaulted or their car broken into, it might be time to pick a different Planet Fitness. (Note: Planet Fitness as a company is great - I just cant recommend this location.)