Planet Fitness in Mentor
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Mentor, Lake County, Ohio, US
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Site: http://www.planetfitness.com/gym...
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:12AM–9PM
- Saturday:7AM–9PM
- Sunday:7AM–9PM
Planet Fitness in other cities:
I have the basic membership with a Planet Fitness club in New York. I was visiting family in the area and called this club to confirm the cost of working out as a guest for one visit. I spoke with a very kind gentleman who informed me the cost was $20.00 a day! When visiting other clubs in the past, I was charged $5.00 per visit. He did not know why the cost was so high but listened when I expressed my disappointment that this club was charging this price. Seemed they really are not interested in assisting individuals continue with their fitness if they are not members of their club. I called another Planet Fitness in the area and they charged me $5.00 for a visit.
Love this club! Cleaning crew is the best ! Ive been to other PF clubs that are no where near as clean. They really listen to reasonable concerns which is greatly appreciated. This was my original postDo NOT know what has happened in the last few months but the energy and dynamics have changed drastically(2am-5am). Something changed but I have no clue what.
We have been coming to PF in Mentor quite awhile before COVID. After this location opened back up and management changed things went down hill. The reviews from a year ago etc. are referring to all of the precious AWESOME staff members that have quit. Most of the “new” staff is unfriendly and unorganized.
Staff is always super friendly, gym is incredibly clean and doesnt smell like a gym. Perhaps my favorite thing is that it truly is judgment-free; people pretty much keep to themselves, but if you engage with others theyre always kind. I never thought Id be committed to a gym but I always love visiting!
I really like that it is closer to home than the other location. Very clean and a lot of machines. The staff is nice. I would like to see a sauna in planet fitness as that is one motivating factor for considering other gyms. I would pay more if I could go to the gym, use a sauna, and tan or get a massage all in one place. I enjoy the gym and conveniences that it offers but a sauna would be a great addition and attractive to others that may not join because of that.
Ill give a 3 star, but the picture of the employee wiping down equipment makes me want to put a 2 star since even before covid they werent wiping anything down, I cleaned my own equipment before and after use but saw hundreds of people not cleaning after themselves which is despicable and I would hope that the employees are watching and cleaning up the equipment after people use it.
Decent when its openToday was the third time since they reopened that Ive shown up at 5 a.m to work out and there is nobody there to open the gym. Members sitting in their cars out in the parking lot wondering what the heck is going on.Completely wasted morning.Once more and Im transferring to the Painesville locationEDIT: Once again this morning, Sunday morning, nobody from Planet Fitness there to open the gym at 7 a.m.Sat in the parking lot for 25 minutes waiting.Got tired of waiting so I drove the the Painesville location and worked out and switched my membership to that location.Nicer facility all around. Newer equipment(that actually works) and more of it.Goodbye, Mentor Planet Fitness, hello Painesville.
Editing my post, after seeing on the news that PF would begin requiring masks, I returned. However, shortly after arriving, I noticed that about 50% of the people were not wearing masks. I only saw one employee at the desk and inquired as to whether masks were mandatory. She replied that they were only mandatory in between machines, just like it was previously, and that the mandatory mask requirement “really wasn’t any different” from before. I understand that businesses are able to determine what works best for them, but extremely disappointed in advertising that masks were required when they really aren’t. Our memberships are now frozen, considering cancellation depending on how the next couple months go.First time back and didnt notice anything different other than plexiglass around desk. Hard to find hand sanitizer and didnt look like any additional cleaning supplies. I was the only one, other than the one employee I saw, wearing a mask. Only stayed about 10 minutes before someone was right next to me and I opted to leave. Not sure Ill be back or continue with my membership.
This gym is great.... When you go at night.During the day this place is overcrowded and despite their judgement free claims are very trigger happy with a giant blue ostracizing siren if your weights drop a bit faster than intended. The facilities are generally pretty clean though their showers could use some updating/deep cleaning. My only other complaint about the actual facilities is the lack of an actual weight bench. Smith machines are great but just dont measure up.
Affordable, close to home. Great value for the mobey, wish it was a bit bigger so they had more room for tread mills as they are the popular item with the new year resolution people. Got tired of going to the gym and not being able to get on a treadmill in a timely manner but would still rate it 5 stars. Staff is knowledgeable and accommodating with smiles on. Always see them wiping down equipment, vacuuming or sweeping floors. Would recommend to others
Woman helping us at the counter was very friendly. Place always seems clean and truly judgement free. If thats what youre looking for in a gym, I would recommend planet fitness. I only wish the music was a little louder but I normally bring headphones and listen to my own anyway.
The employees are ready to great you and I never feel any judgement working out here. However, I am self conscience and rather work out after work, late at night. They did also switch to no cash, cards only for purchases within the facility. So make sure if you need to buy tanning lotion, earbuds, drinks, or make a membership payment in store, bring that debit or credit card. Finally, I love that they are constantly cleaning. From the floors, to the bathrooms, and equiptment its always an attractive attribute to have when you are a member.
Bad experience. Went prior to Covid 19 pandemic. Way overcrowded, people just sitting around on machines. Most of the machines were either in use or broken. Staff members are annoying, I was constantly being reminded to not slam weights down or be too loud, even though I barley used any of the weights and ran treadmill. Some workout stations also looked as if they were not properly sanitized. Will never return. Go to Titans instead.
Crowded. Not enough weights and machines. Lots of tread mills and ellipticals. Clean locker rooms but could use a few more lockers. One day pass is $20 but you can sometimes get a promo freebie from corporate web site. Invite from a friend is $5Policy should be reviewed carefully be fore joining. It might be to rigid for some.
The place is always crowed. Its dirty, some people walk away from the machines and never wipe them! You look at swirly smears on the windows where some of the machines are. Dont think its fair for people to reserve the tanning beds while they are exercising.some people like to come in and just tan but you have to wait forever to get to use them. I got yelled at by one of the employees because I had asked them to clean the tanning bed for me. I have heard stories of people getting rashes and diseases from laying in the tanning beds as well !! Im canceling my membership !!, but of course I will have to pay for that too!! Need to hire people that actually work !!
I belong to another gym and joined Planet Fitness so I could use the other locations when I travel. They all are about the same with regard to equipment and staff. The biggest problem for me is the godforsaken fans!!! No matter the state, location or temperature those obnoxious fans are blowing cold are down on me. At one of the Columbus gyms I actually had goosebumps in July. I notice in most gyms there are two fans and generally they are over the cardio area. Why not have one on and one off or one at least on LOW?? It’s a complete buzz kill and has actually make me leave and finish the cardio part of my workout back at the hotel.
Great selection of machines and equipment. But I dont know what the staff actually does here. I usually just see them on their cell phones or goofing off with each other, no work being done. I truly hope they make minimum wage, because they dont deserve more then that
Horrible, I will be cancelling Friday (7-14-17). It is judgemental, they tell what i can and cannot wear, first of all. And it is ridiculously over crowded. I always have to wait for a piece of equipment. So, I just stand there and look stupid for ever how long it takes for the other person to be finished. Then, when I finally got on a bike (30 mins later) I plugged in for ESPN to listen too.... Nope wasnt happening, didnt work at all. But my ass that is trying to get back into shape could have watched the cooking channel. Really? The employees could give a rats ass about you there as well. All they care about is signing suckers up. When theyre not doing that, they are playing grab ass with each other. And OWNER, dont respond back with if you have any concerns, please go up to the front desk and speak with a manager . Like I said the employees (guys to girls) are playing grab ass
Would not recommend to anyone. Insanely overcrowded. Hardly ever any machines available. Tanning and massage beds are never available unless you have an hour and a half to wait. Do not plan to workout if there is a class scheduled at that time they will make you stop and move. If you call to discuss problems and ask for help management will tell you there is nothing you can do. If you call regional management he will scream at you on the phone and basically call you a liar when you tell him about issues youve had. Oh, and when you tell him he is being disrespectful he will continue yelling and say, how I havent called you any names! (I didnt realize upper management only had to refrain from name calling to be considered respectful). Absolutely terrible.
The Mentor PF doesnt adhere to the companys rules. Theres always people slamming weights and grunting and groaning like its a muscle beach and the staff never does anything about it. Gym is always overcrowded here and often have to wait for something as simple as a treadmill. Staff stands around by the desk area and doesnt do any work other than scanning your card in. Wish corporate knew how bad this location is compared to others. Maybe I should contact them.
Horrible staff members. They do not know what they do. I am a member of planet fitness and I moved in near of this fitness location. All I asked is to change my fitness location. They couldnt make it. Also, I asked them to work out for today because I did not want to drive 25 mins extra to go to other location. They asked me to leave. It was not nice way to return pl customer. I wont change my location at least people are nice in other places.
I arrived at planet fitness at about 5am , I went into the locker room to change, and when I walked out there was a manager by the name of Alex, who called me out by name in front of everyone and asked me to go to the front because there was a discrepancy with my account. After explaining to me that I had two accounts, and one of them was behind $27.00, I immediately apologized and offered to pay the balance I had on an old account, (keep in Mind this was my third time there this week) we soon realized that THEIR credit card system was temporarily down and they were unable to process my payment. I calmly asked if they could handle it later with. The manager, and requested to continue working out, The manager Alex, refused to allow me to work out, and actually requested that I left! I was so hurt and confused.i am an African American woman, and there is NO DOUBT in my mind that Alexs’ response was based solely off the color of my skin. Planet fitness mentor has let me down, and planet fitness as a whole has lost not just myself as a customer, but a few of my friends and family as well. I proceeded on to a different gym, and after explaining the situation to the manager that was on site at the willowick location, he not only was compassionate, understanding and patient he also let me work out and even helped to get my Payment and erased some late fees. All in all, that will be my last time at planet fitness. And I hope that the mentor location can receive some cultural sensitivity classes . Thank you for reading and be blessed ❤️
The staff at mentor pf are awful to me and my wife while going there and not helpful they actual set me up when going to cancel my membership because I am moving they told me to wait until the end of the month to cancel my membership. They failed to advise to tell me that if I didn’t cancel by March 25 I would be charged a fee of $40 on April 1st.
We are blessed with James as trainer. Always on time, corrects our stance, arms, legs, whatever to ensure we will not hurt ourselves and get the most out of the session. This means alot to me being 65 and somewhat overweight. He asked me what I, yes, I wanted to acheive. He is engaged with his clients.Mentor, OH.
I STARTED IN JANUARY 2016 IWAS 180 IB I WORKED WITH THE TRAINER 5 DAYS WEEK AND I HAVE DROPPED 40 POUNDS AND I CAN DO A FULL SIT UP WHICH I COULD NEVER DO BEFORE IN MY INTIRE LIFE AND THATS WITH A FRACTURE IN MY BACK.THIS TRAINER DID A LOT OF MODIFYING WORK OUTS FOR ME UNTIL I COULD DO IT THE RIGHT WAY AND NO ONE THERE EVER MADE FUN OF ME THAT WAS THINGS I LIKED THE MOST.WITH ALL OF MY MEDICAL CONDITIONS THAT I HAVE I FEEL SO MUCH BETTER WHEN I WORK OUT
Total reviews rating 4.5
199 Reviews for Planet Fitness 2023:
Review №1
2022-03-07I have been with Planet Fitness for over 10+ years and I liked it at other places but I just moved to this area and this is a super packed gym. I gave it two stars because the staff is nice and it’s clean but the people who go there, especially the women, like to play on their phones and talk to their friends and not work out and they take up two pieces of machine while doing this all for over 20 minutes. This is not a big gym and they don’t have a lot of equipment for the amount of members they have. Like I said I loved planet fitness as a whole but this place made me cancel my membership today.
Review №2
2022-05-10I cant really review this as I never tried it. According to this website I visited it but I didnt. I do enjoy gyms. Gyms are great. Again cant really review this as I never used it.
Review №3
2022-04-06Planet Fitness is the best gym around and is truly judgement free, no critics, very friendly! The staff is great and helpful.
Review №4
2021-12-09I used to think this was the best planet fitness in the area..they may be clean with their equipment..but every time I have come lately the floors are really bad and the bathrooms are worse. Its like since the pandemic has slowed, the cleaning has gotten worse.I will still choose this planet over the other two locations near by..but they need to step up the cleanliness. I feel thats important for being a workout facility and especially since we are still in a pandemic.
Review №5
2022-01-30Its a really nice gym.The staff is nice the place is clean. I like it. I would personally train someone there no problem.
Review №6
2021-11-08Signed up. TJ, the manager, was very professional and friendly.Clean up was very good. I saw David replacing paper towels and replacing the bottles! I saw another employee mopping the mens lockerroom floor. Excellent!Only exception...there were just a few members who were jumping in front of me at the machines. They were being very ignorant and rude, so I just let it go and found another one. No respect.Suggestion...there were a few members just jumping in the Pec Fly machine. While looking it over, there could be another option that you could easily fit in a second one.
Review №7
2022-04-08This planet is compared to the ones in Akron or canton far nicer and clean
Review №8
2021-08-10Usually pretty crowded but its very clean and you almost never have to wait to use a machine. They dont really enforce the dress code and theres some intimidating characters in the weight lifting area. Personally I think they are funny but I know a lot of people get uncomfy around lunks. Painesville location has less lunky individuals.
Review №9
2022-03-23Nice place, always kept up and staff if friendly
Review №10
2021-12-07They have bikes and treadmills so that you can get the benefits of running, walking, and biking without the drawback of leaving one particular spot. They also have heavy objects that you can move.