Wheelchair-accessible car park
Yes
Planet Fitness in Cincinnati
Categories
Location on the map
Cincinnati, Hamilton County, Ohio, US
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 513-429-4102
Site: http://www.planetfitness.com/gym...
Site: http://www.planetfitness.com/gym...
Opening hours
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
Planet Fitness in other cities:
Comments (199)
It used to be good until they cut half the Tv stations! Including my favorite MLB Network! I guess corporate is too greedy. I hope someone listens to us little peons!😂
So glad I switched to this gym. There is always staff cleaning the gym constantly. You feel a warm and welcoming environment every time you walk in.
Im currently working on building muscle an planet fitness is the right gym for me,no judging, no funny whispering an very clean,I also purchased the black card so I can invite my husband or even a friend. Glad I joined.
The staff love to ignore you when you walk in or they purposely carry out conversation with you because its their job not because they want to. Me and my wife were using the gym a few months ago and I was not aware that a guest could not use the gym without the member being present. Manager was super rude and Nobody has ever stopped me or saying anything to me that is due to a poorly managed team and a staff that does not care. Usually work out half an hour to an hour because of work. I went to the one in Newport and it is 10 times better than this one Id rather take the extra 20 minute drive than to ever go to this one again. Always went at night to avoid the terrible customer service during the day and the horrible atmosphere. There was one time where a guy passed out and nobody helped him also staff was giving away locks because the system was down. The whole day staff needs to be fired. Ridiculous.
Nice machines, friendly staff. Love PF for the fact that I can be in my own little world while I workout and not feel bothered or hassled by anyone else around me.
I can get a great workout at anytime for a low cost. They are everywhere so no excuse why I cant get a set in.
I like working out here. Theres lots of options as far as gym material.
And Ill honesty I believe planet fitness deserves an upgrade on the equipment because I go to different gyms like next level fitness and I work out for an hour and I feel like I killed it but if I work out for an hour and planet fitness I feel like I need another hour also planet fitness a lot of women to dominate the benches to get in the way of men actually benching which is what the Smith machine is supposed to be for we have three different women on three different machines theyre in the way let them be upstairs to do hip thrust exercises that only makes sense to me planet fitness allows anyone to do what they want to do people can be on a one machine for 35 minutes to an hour with nothing said
Their customer service is awful. Every time I talk to someone that works there, they act like Im interrupting their social life. The facilities are fine, but no one is there to help you with equipment or show you how to use anything. Youre just expected to know, even your first time there.Theres constantly people hanging around the front desk flirting or goofing off with the employees. Just obnoxious to try to get help there.
Great place to work out, highly recommend! Wide range of work out equipment, Price is great, equipment sanitized all the time, very clean bathroom too. Staff is always neat and helpful, regularly cleaning up any loose paper or spill to ensure a safe workout environment. They are very polite too, been working out here for a month now so hope this continues.
Logan was a really big help at the front, helping with my billing and membership!! Really clean and friendly environment!!
This place is immaculately clean! The staff is very friendly, and the process to get in is super simple...just scan your phone. Wanna tan or get a massage? Schedule it yourself! Super easy! The app on your phone also has a crowd meter to tell you how busy it is at the moment. Im a huge fan. Ive also had to pause my membership a few times...super easy to pause and un-pause! Love this place!
Its a good place to work and a good location to get food after. One thing that does bother me is employees having to check your ID and personal info to check if you are the real person or not. The way it should be is just a scan and go.
Everything is good here, you will get what you need , clean, and peers are normally nice. My issue is half the staff is unexcited, unknowledgeable staff, who dont seem like appreciate fitness and fumble around cleaning and sort of ignoring customers.
Very good work out today great customer service
Great experience so far, the employees are friendly and helpful, they have massage beds that are amazing and they always make sure and do rounds to make sure the exercise equipment is clean..
Ive been a member at this gym for going on 1 year and I love it. The new manager is great. He is very personable, always has a positive attitude and goes out of his way to make you feel welcomed. Im very happy with the management change. Overall, the gym, the staff and workout equipment= awesome!
Quite decent, I’ll just skip to the cons: too many treadmills and not enough of certain machines. No barbells over 60 lbs so you gotta use a smith machine.
All the high school kids ruined it for the summer for me. Cancelled my membership
Ive been paying $50 a month at PBT for my tan account that was grandfathered in from another salon which is half what it would cost if I walked in off the street there so I thought I was getting a great deal there....until I was let in on the secret of PLANET FITNESS!! Even if I never used the gym a day in my life, the tanning alone is so worth it! There are beds that you would pay $40 -for one session or $100 a month at PBT or other salons. The Beauty Angel red light therapy is amazing also included, at one point it was almost $500 for a session red light treatment! The massage beds and chairs also great a lot of options! The locker rooms are nice, clean, comfortable. The class schedule has a lot of options and I never have any trouble getting on gym equipment especially since they never close! $24 a month for an gym, fitness training, classes, upscale high pressure tanning beds, red-light therapy, massage chairs, water massage beds, lounges, open 24/7 , and never having to be hassled by gym sales teams again....amazing value...It almost seems too good to be true...theres gotta be a catch right? I havent found one yet!!
Every time I come in on my lunch break nobody is every at the desk I always have to waste my time looking for somebody and they slays have to wipe my bed down so unprofessional won’t be going back
I came in here at 3:00 a.m. Im not sure if there was an employee here or not because I did not see 1. I worked out for 45 minutes and thenwent to the desk to get a massage chair. No one at desk. Waited 5 to 8 minutes. No one to be seen. So I went to the shower which was not clean. None of them. I finished with that anxiety inducing situation, took the time to apply my tan lotion and went and picked a tanning bed time. Again waited at desk to be assigned a bed. No employee. I waited 15 minutes before I walked both levels with no employee to be found. I am very unhappy with this as I live 5 minutes from here and now I either wait n come back later which i dont have time for or go to colerain location. I SHOULD BE ABLE TO TAN AND MASSAGE AT ANY LOCATION. I have things to do and that was a complete waste of time.
Kayla and other staff members are always kind professional and courteous any time I’ve had a question they have answered it for me anytime I’ve needed help their help me. And just today a younger kid I don’t know if he knew how to lift weights or not he was kind of slam in the weights instead of staff getting mad they came over and tried to teach him the proper way on how to lift the weights and set them down very impressed and very happy I am a member at this gym.
PF is my go to gym for my every workout 💪requirements. I do like this 2 level PF location it has its advantages with having some of the muscle group workouts in separate side rooms upstairs.Enjoyed my workout there today, I hope you enjoy yours😁
Love this place.But one of the staff workers was very rude. He was Extremely unknowledable about the club, just a very poor attitudes, unhelpful and unprofessional.I had a great 1st visit until I went to this guy for help, kind of RUINED my whole gym experience. There was also another rude girl that mad me question my decision to join after I heard how she talked to members.
Very clean and convenient location. Great for those looking to get into fitness, but would recommend elsewhere for anyone serious about body building.
I called into Planet Fitness at this location, explaining that I’m looking to change gyms and have never worked out at a planet fitness before, and I’d like to try it out. I asked the person who took my call, if PF offered any trial periods or if I could even pay to test out the facility. They told me PF does not offer that, yet I go on the website and see that they do. Not a great first impression.
Seems like they got rid of a bad staff and replaced it with a worse one. The locker rooms and showers are always dirty and the front desk staff ignore every person coming and going because theyre too busy texting and talking to each other. One employee got mad because a member walked past while she was making a tiktok video. Get it together Planet Fitness.
This place is HUGE! They have a wide variety of equipment, lots of parking spots, and even though its always super busy, theres always something available. The staff are friendly and welcoming, and I really do feel like I belong. I dont dread going to the gym anymore, and I can get help anytime I need it. And, theyre open 24/7, so no matter my schedule, I can get my workout in.
Nice place, plenty of machines and lots to do.
Awesome facility! I am from put of town I wish my local Planet Fitness was as awesome as this one! Plenty of Machines, plenty if space!
Very clean. Everything from the equipment to the parking lot.The employees are friendly. Taylor is a very good manager. When he is at the front desk he is always welcoming you to the center. Phillip Miller is very friendly. He was running the vacuum upstairs and even turned it off to say good morning. He always has the equipment shining. Thanks
I have been coming to the wh club between 5:30pm-7:00pm on weekdays. I had to take time out of my night to post this survey; There are several younger attendants at the front desk that joke around and draw unnecessary attention to members. In my opinion they do A LOT of clowning around and it is quite distracting. I wanted this to be know. Hopefully a manager handles their behavior. The club is usually clean, so that’s a plus!
I normally come in around 7 pm and the workers give off a welcoming and fun environment that is so unique and always keeps me coming back!
I gave this location a second chance recently.I met with the manager and didnt see any of the staff that was rude to me last time. The lobby, restrooms, locker rooms and workout area were very clean. People were wiping the machines down after each use and had towels to help in preventing sweat from being left on the machine.Plenty of workout equipment and the staff was very nice showing me how to use the machines I had never used before.All in all a good experience, much more friendly being open and inviting. I look forward to getting back into shape.
Great new location. Lots of space to walk around and a good selection of equipment, machines, and free weights. They’ve got free lockers with combinations, and then shower facilities for members to use. Staff is friendly and helpful, and they carry plenty of gym essentials at the front desk (water, protein drinks, headphones, etc.) The only thing I wish they had was better parking. I either have to pay for street parking, garage parking, or take the street car. Doing that every day adds up, so I usually end up walking there. Other than that, it’s a welcome addition to the Banks area.
Lots of great machines and clean place.
Best gym around. So clean and the employees are so friendly. Ive been going there for close to a year and have not had one bad experience.
This gym is very user friendly. The staffs attentiveness is most surprising. They are very helpful with any questions and have no problem showing you machines or giving a tour. The gym is clean and has absolutely no smell. The price is affordable with good amenities compared to other places. However I wish they would offer a package that did not include tanning. My husband would love the massage but would never go tanning. The building is easy to spot in traffic but can be hard to get in or out. The parking lot looks small but seems to have available spots even when busy. Another I would add besides a pool would be some free weights. Cant we use them without sounding a lunk alarm!
This location is clean, huge and stocked with the best equipment!
The gym itself is great. However, the parking is the absolute worst. And now they’ve added valet, which has caused me to almost be hit in the parking lot on more than one occasion. I just wish the lot were bigger or better arranged. DO NOT GO BETWEEN 4pm-8pm. I’ve tried to go twice in the last week and EVERY SINGLE SPOT has been taken.
They keep it very clean and the equipment is good but this gym is so busy all year long. Its been so busy they offer valet parking sometimes. The parking lot is horrible.
When you walk in the staff always has a smile on their face.
Clean well equipped nice people. It has Smith Machines rather than free weights no hot tub steam room or sauna also no scales So not perfect but the best I have seen around here
Not a fan of the payment process bc must turn over cc or debit info. I signed up for the $10 plan, after 4 months passed I started seeing $20 withdrawals. Still trying to find resolution, but I got to admit the gym was first class. I enjoyed working out; just wished they had pay at the counter.
They are amazing and the staff is always ready to help. There are so many machines and plenty of parking and everyone is always super friendly!
This gym is great with lots of new equipment. The staff is courteous knowledgeable and very professional. Only gym I think I have ever been where everyone reracks the weights and in the right place. I highly recommend this gym! Definitely one of the better, cleaner gyms Ive been to.
Lots of equipment to choose from! And TANNING! Good variety of tanning beds to choose from and always seem to be able to get a bed anytime without waiting. 24 hr access is a major plus since I have crazy work hours.
I signed up online. The process was simple as can be. I wish I would have went in because I would have never given these crooks my credit card info. Crunch fitness is so much better. The employees are so much nicer and happier. Just wish I would have known before planet fitness kept stealing my money.
The hours are very convenient, and the equipment is in good repair with a good variety. The staff is another story, they act as if they would rather be anywhere else. My experience is limited to two locations, Western Hills and Eastgate, but I have never seen a more disinterested and less knowledgeable staff anywhere. It is the single biggest reason I left.
Clean and the staff was very helpful and friendly
Great gym! Only complaint is that the employees dont have time to be personal. You have a question or having issues it feels like youre a burden bc theyre already so busy. Also, as a suggestion, they should take you around and show you the machines and explain them a little better when you first sign on. This did not happen for me but I wouldve loved it if they couldve done this. I feel like a joke trying to figure the machines out on my own :/
Love the hours, they fit right with my schedule. I have not gone during peak hours so I can only base my review in my early morning experience. There is barely any waiting for a weight machine and so many ellipticals, stairmasters, treadmills, gliders bicycles available. People are pretty pleasant. Gym always smells clean, I assume the fans help keep down smells. There are so many workout options. So glad it was built in my area.
Joined planet fitness two days ago an have enjoyed it so far. Nice friendly environment, clean, polite staff an members, excellent equipment, Ive enjoyed my first few visits an cant wait to get fully back in shape. An the membership comes with training for free if want it.......join today you wont be sorry.
Friendly staff and beautiful women! 😆😆
The gym is amazing... If you are a customer.. Employment on the other hand is a different story. Managers are arrogant. You work 8 hr shifts without taking a break most days. Also you are not allowed to go get something to eat when you are able to take a break. You literally have to stay in the lobby the whole break.. there is no call offs... Which is understandable but other people will call off all the time and the manager or lead will text you 5 minutes before a shift starts to ask you to come in knowingly that you are unable to due to short notice. They are not flexible with hours. You can beg for more hours, they will refuse to give them to you but then give the shift you want to someone else. They pick favorites all the time. Forget about trying to go on vacation. That’s a hassle in itself. They will get mad you about it as well even if you ask months in advance.
I was sold on 24 hour gym and they have changed their hours 3-4 times in the past 2 months. I’ve already wasted atlesst a tank of gas traveling to this gym that’s suppose to be 24 hours and then not being open past 7pm. I will be canceling tomorrow(if they decide to open for business).
The facility is very clean in just starting going there. Im trying to get my wife to come. We have a goal were trying to set... busy life in a sense.
From the beginning PF set me up with a solid deal. They have enough machines to deal with busy hours. Staff is constantly cleaning so nothing is ever gross to use. Some shortfalls are the small weight section and lack of pool. Otherwise the environment is great
Bad up keep on machines. Dont keep up with the oiling on smith machines, fees like an extra 30 pounds on the bar... Staff is terrible, no managementstill no upkeep on oiling machines, even with a different crew...sad
Good work out center and to connect with people. You can get your tan, enjoy a massage and use as many facilities. But your card membership determines if you get more than using exercising equipments. I wish they had fitness, zumba or cardio classes for days when you dont feel like using the equipments.
Wont let me cancel my membership without coming into the club. Continue to charge my account so I get a new debit card and now they have closed my account and sent it to collections. The one time I actually went staff were rude. Everything was disgusting. The first machine I sat on I grabbed the handle and somehow got blood on my hand. DO NOT GO HERE!!!!!
The facility is clean. Could use another leg press but evrything else is plentiful Lower grade due to upgraded our 17 year old sons membership so he could bring our exchange student to work out with him. When my son brought him they said his guest has to be 21 or older a 17 year old could not bring another 17 year old. That should have been told to us when we told them why we were upgrading.
Cheap is about the only good thing I can say. Parking spots are way too narrow. Though they mop the floors every day, they dont do deep cleaning, especially in the showers. There are signs that say to use cell phones only in the lobby but that is not enforced. Nearly every morning there is a customer who plays loud music with offensive language in the shower and nothing is said to her. Even the employees feel free to talk on their cell phones. I once had an employee barge in on me in the shower because she was so distracted by her very loud cell phone conversation. Who does that? Who rips open closed shower curtains without seeing if somebody is in there? You can tell the employees have to tell you goodbye when you leave and it always feels forced and phony and often at your back.Edit: I dont know how to respond to the reply directly but I shouldnt have to speak to management to tell you to train employees to not talk on cell phones, not rip open shower curtains and to properly clean a shower drain. Having half a dozen employees hanging around the front desk gossiping instead of monitoring areas like the locker room doesnt seem efficient either.Second Edit: It appears that management has looked me up in their system (which probably violates all kinds of data privacy laws) and now I get treated very passive aggressively by some of their employees when I come in. So much for being a Judgement Free Zone.
Imo one of the better gyms out there. So much equipment + a relaxation zone to go after your workout. The equipment is all VERY customizable. Very good place.
For the most part a good place to work out. For me it’s a great value for your money. However, their customer service has went downhill in the almost two years I’ve been a member. Especially recently.
My old gym provided a personal trainer who would set up a routine for you and show you how to operate all the machines. Planet Fitness has a personal trainer however the service is pretty much self service. He did set me up with 22 machines/exercises but he only showed me how to use 5 machines by demonstrating them himself. I wouldve liked to have tried them myself but there wasnt time for that. So now, while I do have a routine I have no idea how to operate the machines or where they are located. I spend a lot of time wandering around trying to find the lettter on each machine. He told me I could grab him again for more instructions but hes always busy with other clients. If I wanted to figure everything out on my own and have no one to correct my technique I couldve just used a DVD and stayed home.I do like the size of the place but some of the male workers could care less about trying to help you. They seem bothered if they have to leave the comfort of the welcome desk.So this facility is ok and could be great if the workers would be willing to help clients really understand how to do things a little more versus just pointing at things and letting you figure it out the hard way.
Love it here! Really, no judgement. I feel comfortable every time I visit. Clean and spacious. Friendly staff!
Place is always clean. Employees are very friendly. Equipment is always in good shape
Tons of workout equipment (especially cardio), good workers, and even has tanning beds and massage chairs! I just wish that there werent so many people that went there. Sometimes it is difficult to get the machine that you want because it is extremely crowded.
Nice facility. Would like to see a few more stairs climbers. I have 2 complaints, not against Planet Fitness but some of the people who partake. First, wipe down the machines when youre finished.. because GROSS. Second, I should not be able to hear the conversation that you are having on your phone while I am working out and have earbuds in my ears. Just rude.. take it elsewhere. Please.
Always clean and friendly staff
I love working out at any planet fitness Im putting in a application so I can work there so I can be part of this great business
This gym is very clean. However, there need to be more mirrors in this place. They are only by the free weight and smith machines downstairs, none upstairs. It is also always crowded! Very frustrating going to workout with how crowded it is.
This location is small only an handful of folks whip down after using machine the entrance sucks as well I only worked out for 45 mins and left not return to this location
Gym was nice but they staff was a lil rude the one in middletown staff is a lot more helpful and didnt act like they was just there because it was a paycheck
It could be a great gym, the problem is that the people who work there to not enforce rules. Don’t even bother trying to do the thirty minute workout. People camp out in there just to use the weights. If you say something, nothing is done.
Andie was really kind and polite as well as respectful and did a really good job at keeping things cleaned and sanitary and safe for all of us to continue to workout
My first time to the gym. Fitness instructor was awesome. Helped me thru the feeling of working out infront of others. Will be planning to burn some fat, and build some muscles at this place
Good gym with plenty of machines to get in shape. For this location you may want to find times that work for you. Some mornings and nights are crowded for a couple hours and its hard to find a space.
Clean, comfortable, plenty of equipment. Whether youre looking for casual cardio or heavy weights this place will help you reach your goals. Plus its cheap
A great way to start the week.
Decent facility. Just wish they had some heavier dumbbells. Even the YMCA had 100Lb dumbbells. I have seen plenty of people there who are capable of using heavier weights.
Friendly, plenty of equipment, great environment and very clean. I have been very impressed.
I typically enjoy going to planet fitness. Why on a busy crowded evening would they close off one section of the facility so one person can get personal training. Poor scheduling. Poor management.
Clean, friendly staff, equipment working and in great condition. No issue with waiting on equipment
Good they have done well with safety for Covid. Even though they dont require you to work out with your masked on. I feel that people should for the safety of others.
Dear Planet Fitness— your website is trash. You must not want people to actually join your club bc I’ve tried to like 100 times and every time you try to select a plan it just circles you back to the home page. I actually made it to the payment screen ONCE and then the final button to submit my payment wouldn’t work. Just flashes and won’t advance to the next screen, like it’s not even a live button. Tried countless times on multiple devices. Was going to join today, but oh well. Don’t have time for this. It’s 2020. Get it together.
I had to work out in my boxers cuz I forgot my shorts and theres a no denim policy..lame..but I still got it in!! motivation
I joined this Planet Fitness when it opened about 2 years ago and have gone regularly since. It is always clean and well kept not something I can say for others. Price is right location is close very satisfied.
They have two awesome guys that works third shift that makes sure its a clean inverrioment rob and his cousin does an amazingly awesome job making sure its a clean and also has good performance when it comes to members that come in to workout They also make sure there on top of everything
Love it there! They have every machine I could want- tanning& massage tables, all with your membership! Plus, the staff there has been great, answering all questions and helping in anyway they can!
The workers on the second shift greet me kindly and are very helpful. Love it!
My kids love this place
Equipment kept clean and in working order. Staff are nice. Small free weights section. Very popular so often busy. No workout classes.
Place is clean, equipment is top notch. Biggest drawback is the crowds, but I cant fault the place for being popular.
This gym is large, cool inside tempeture-wise, and every piece of equipment has its own TV. Its really fun to catch up on the home renovating programs, and is one of the most upscale Planet Fitnesses in the area.
Biggest PF around this area as it has an upstairs, still about 3 massage beds, I know tanning is available but Ive never been. Lots of cardio machines, not a huge section for free weights.
Theyve added more dumbells and barbells to use upstairs which is great. Also, everything is really clean. My only complaint is that its always crowded unless you go on a Saturday night. 😂
Nice clean facility. Numerous cardio machines and various strength machines as well as dumbbells. None of the cardio machines are Apple Gymkit ready. Very friendly staff!
Love this place very friendly and outgoing and amazing people and a fun workout
I told Wade that ALOT of the lockers in the mens locker room had the hinges broken. He had them fixed the next time i checked! I was very pleased as he had said he wasnt real sure how to fix them. But he had learned by asking someone. This is good on many levels. But Wade has a real friendly attitude towards members all the time. Lots of employees do, but Wade got this done and no other emplyee did.
I always look forward to coming in during the evenings with this awesome, energetic staff!
This location has plenty of cardio equipment, having two floors rather than the one level planet fitness gyms that you normally see. I do enjoy working out on the second floor along the floor length windows and looking down at the street. All of the cardio machines also have the TVs attached as well. The staff is very friendly and helpful at this location. There is no red light therapy, but there is tanning, hydromassage, and the massage chairs. My only complaint is the cleanliness of the showers. The ladies showers were diappointingly dirty. Ive been to about 5 different planet fitness locations in the cincinnati and surounding area, and this location had the dirtiest showers. The grout in all the showers dirty yellow, especially the lower wall grout as you get closer to the floor. (and yes, I checked all to hopefully find a cleaner one to use, but ended up going back to the first one that I checked because they were all worst the more ones I checked). One shower had a wad of hair on the floor, another had soap scum in patches on the floor. I had shower shoes, but even still, who wants to shower in a dirty shower? Just be warned.
I was there on friday and OMGoodness it is Beautiful in there. I Love the fact there is an upper level.I almost ran into the wall in the ladies locker room due to the fact that i am used to the other locations having two openings. LolOne of the staff members was extremely friendly. I wish i got her name. She welcomed me with a beautiful 😃.I come from the fairfield location. When i am on that side of town again i will be going back. Thank you.
Me and this Person were both went in April of this year to checking out The Planet Fitness that morning around 10 a.m. and we walk inside in the place and this Lady approached us at the counter asking me and the Persons I.D. and we told her we didnt bring our I.D.s with us and i didnt know that until we walk inside the facility and i didnt bring my I.D. either with me and i had to show her my fare deal card and asking me (What is your birthday)? and i say ?/??/??. And then (Why asking for I.D.) Thats stupid!!! and will steal your information from you and (Really) ???And she tour us to show us around the place what people do on equipments and whatsoever. and we ask her (Do you had to have a membership) and she said (yes) and i was like confused about the P.F. and through it was ($10 a Month with no commitment through to be month to month with no contract). Then she show us the locker room, 30 min workout, and show us the rest of the equipments. Then she told us (If you guys want to go upstairs) and i say okay. Then she supposed to show us upstairs and didnt wow and supposed to show us a the tanning beds, hydro massage, fitness trainers, cooler drinks, total body enhancement, massage chairs, guest privileges to any locations and didnt metion that the locations nationwide and didnt show us the bathrooms or showers at all wow and she too lazy to show us the rest of the place just lazy worker and never seem my life and I dont think none of them dont exercise or fit or showing the people to use a equipments properly before get Injury and dont care at all wow. (Are kidding with me)? Then we went up stairs to see a step trademills and see the rest of it them equipments upstairs. And we went back down the stairs and then the Lady said (Do you guys want to sign up today) and we need your guys a (Bank account numbers today) And we been told by the Lady (Do we had to have a banking account information) (Are you kidding with me)? and she said yes. And didnt start a scene and was confused about the facility wants your information and sale it to the company all your INFO LIFE!!!!. And we told her we dont had time for that and she give us some Papers. And said $10 a month plan and $19 a black card membership and is ridiculous. And we said have a nice day and we come back some other time.And NOT!!!!. They dont take cash and i hate that fact they want 2 payments is credit card and bank account. I not going to give random person my checking account or credit card INFO personal account.Planet fitness is a fraud and will steal your life. I never heard anything like that in my life. Asking for I.D. for What???? Asking for Bank account for What???? And i heard some People said you had to have a Credit card account too wow.I wouldnt give nobody my Information is like the steaing your life and your Credit be ruined for ever. I never seem them wipe down the Equipments none of that yucking and nasty. I will NEVER! SIGN A CONTRACT YOU COULD KEEP THAT!!!!
For $10 a month I cant complain. If I paid anymore then Id complain about the crowdedness at 5pm and lack of bar bell weights. I do like the tv on all cardio equipment and cleanliness.
The only problem I’m having right now is is Christmas is 3:49 am 2021 in the doors closed locked on line you guys open
For years (literally 3) they have ignored maintenance Arc trainers even though being told about them every month. They are off-balance and somebody can get hurt.Theyre more concerned about mopping the bathroom floor repeatedly.
Okay EVERYONE THAT HAS A PLANET FITNESS ACCOUNT They Are A Scam First Time they Took Money out Of My Account After I Canceled They Didnt refund me my couple $100 Dollars I had to dispute with my bank! Now Maybe About A Week Ago They Took Another $36 Dollars and Told Me They would Refund me then The Manager Transferred I Guess Now They Cant Refund Me !! Even Tho You Cancel Your Membership(s) Money will still Be Took Out! I know someone who use to work there and she said herself the scam people
Worst gym experience ever.I walk in to this gym and I tell them I want to sign up. I had a membership in Western Hills but canceled it more than a year ago. They sign me up and everything is okay the first day.Second day, I’m approached and told that I need to transfer the membership from Western Hills to Finneytown. I try to do this online and it didn’t allow me to. So I end up visiting Finneytown and telling them what happened. The manager there told me it got solved and that I can go back to Finneytown now.I arrive at Finneytown the next day, and I get told that I need to go back to Western Hills to request a transfer. This back and forth is ridiculous! And it is a half hour drive between these two gyms. In the meanwhile, I have a charge coming out soon for a membership that I cannot use until I visit Western Hills a second time.Very poor customer service and that makes anyone not want to sign up with these two gyms ever again.
Very clean and decent free weights with vast cardio. Good for beginner to intermediate. Alot of people there to socialize and on phones taking space on equipment.
I have been going to Planet Fitness for 2 years and love it. It can be busy during the holidays and winter time, but its a great atmosphere.
I love PF, the staff is friendly and nice making you feel welcomed to be there, and it is close to my home well within walking distance. I love coming to PF to work out in an clean environment, and I love the atmosphere.
Love this place always clean an amazing hours
Always clean...great staff good atmosphere. Cant wait for 24 hours open time to come back
Best Planet Fitnesd in the city! Two story, 24-7 with great views while on treadmills. Aqua massage beds and tanning too! I love it!
I actually canceled my membership yesterday I rarely used it because I have a LA fitness membership I use instead. Planet fitness needs to take some pointers from LA fitness and get different machines like this one here
Its pretty good, but like most public gyms can be too crowded at times
Ive been in other gyms like ballys - dirty/nasty but here someone is always cleaning . Important to be clean & they are . Some people are rude & dont wipe there machine down but the employees are right on it cleaning all the time
The focal point of visit to me personally. Begins with the greeting, stuffy from thick low air flow of the westside. Nose in the air, opposite of aristcrat. Great place to bring women whom enjoy attention. Secretly held pokemon tournaments in new age spinning courses. You get the shirt though, while being reminded 1 in 4 carry hpv. Sweatin Swagu through renamed 80s spandex. 5 stars
Will always be my favorite gym. Been going for years. Parking can be packed sometimes so they offer valet parking.
Super friendly staff
Although place is clean, machines are good and clean, I feel price is higher compared to other gyms.
I have been too locations in 4 different states and never have i been do flat out impressed as i was from this location and the one in Newport KY. Ginormous facility with equipment i did not know was available in a PF. To this owner please branch out to Chicago🙏🙏🙏
This is the cleaners and best run gym I have ever been in.
I love planet fitness....great place to go to work out....
+ plenty of machines+ 2nd floor equipment has a view outside- 30 min workout session is filled with people who stay on the machines instead of rotating- I wish they used cloth rags instead of paper towels for waste purposes
Clean, machines set up for social distancing, not crowded these days. Good variety of equipment
Clean and non judgemental.
I went for free as a guest with my friend who is a member!!!! The gym is great and has tons of machines but its usually really crowded so you waste time standing around waiting instead of working out!!!!
Worker very helpful nice 💪😎😜 civil engineer Don’t make a left-hand turn that’s illegal on the side and I need double lines in the parking lot just like Costco I need a parking garage other than that I go there all them times day nobody’s there it’s awesome I need a garbage can in the bathroom showers janitor Kevin
Always clean. OK kenty of hand sanitizer and spray cleanser to clean equipment. Nice workers.
Always busy! That fries my nerves! But the staff is AWESOME! Mostly younger crowd and employees but not bad!
Plentiful equipment. Convenient hours of 24/7 & great price. Very clean with no sweaty gym smell.
Building is clean and well kept. Equipment newer and in good order.
I have been going over 3 months 2 or 3 times a week ,I walk do 30 min circuit and walk again usually there about 1 hour and I can tell I feel so much better.
Clean..friendly staff and it wasnt crowed which was the best part for me
They are not keeping up the place things are falling apart and no maintenanceFor instance shower handle fell few times and I told them about that and they never fix it
Everything is great. I just wish it was easier to get in and out of the parking lot
I Loved my workout MY TRAINER ..CONNOR...THE GENERAL MANAGER WAS ON SITE THE OBVIOUS WAS MAGNIFICENT.AN ABSOLUTELY WONDER PLACE YO WORK OUY HI
Its been over a year and Ive only been once and their still taking from my account even after I canceled my membership going in again today in a not so good mood because now youre just stealing from me
Friendly staff... Affordable pricing and 24 hours. Whats not to love. I dont go during peak hours because Im sure it gets very crowded.
Always a great place to exercise and meet people.
The place is GREAT .... RUDE EMPLOYEES
They are not consistent. What is the point of having to make an appt for the beds, when they just let anybody walk through the doors without signing in! This is an everyday occurrence!
This planet fitness has everything that you will need to get fit. They offer you two floors of equipment that will satisfy your workout needs.
Great gym, nice staff, very clean and can usually still get a great workout in even on the busiest days
Im here 5 days a week. Always clean and comfortable. The staff is amazing.
Have been a member here since they opened the Western Hills location. Friendly staff, very clean and they maintain their equipment.
Had a great experience with Ashanti and Kayla very professional really helped me with the app !
I cant stand working out at all!! This place makes me want to. The colors. The people. The high tech machines!! This place motivates you!
They have kept it very open and clean inside since reopening. I feel comfortable going to work out here.
Staff is always friendly and cleaning. One of the largest locations Ive been too. I love it!
Lots of options, clean, doesnt smell
Its okay
The staff is friendly and helpful. I love working out with my daughter and husband.
Always kept clean and restrooms and friendly helpful staff.
I love this gym! The staff is super friendly and it has tons of space to work out and plenty of equipment.
Overall Ok, but needs more free weights with real benches and squat racks instead of Smith Machines.
I have been going there (Cincinnati Western Hills) for a couple of years and the staff and cleanliness has not lacked for the amount of turnover.
Love this gym. Nice atmosphere, nice employees
Could be a but cleaner but it is good enough. Wish people would at least clean up after their self.
Excellent staff. Availability of machines. I had the opportunity to catch a workout while visiting from out of town. Excellent.
I always have a great interaction with staff!
Great, clean gym! Might get busy at times but nothing crazy.
Keith was great. Thanks Keith in teaching me all a out my new car. I LOVE IT!!!!
Its a solid place to workout and they have a very large array of machines.
Its always crowded hard to get on any machines. Not to many free weights. But cheap and the machines are good.
There are lots of things to do at this gym. It is very clean, and all levels of experience come here.
Love the atmosphere! Always clean!
Clean and well kept gym. All new equipment. Disappointed they cut the channel lineup again.
Great place to work out - staff is friendly and helpful!
Very interesting place full of workout equipment
Best PF in the country. Very clean and open
Wish the parking spaces were wider. Its not like people in Cincinnati can actually drive, much less park a car.
Always clean, enjoy going here each time
Best gym ever! GM (Daniel) is awesome, approachable, friendly, knowledgeable and respectable!!!!
Staff is always friendly, its clean, machines work great.
Great gym to go workout at but couldnt understand why an how they try to charge me more than once a month! Cant and wont have that!
Fantastic night shift employee’s, thank you
This beautifully styled well maintained gym could be a life changer for anyone wanting to become fit.
Very nice place and atmosphere. Alot of different equipment, very nice employees, and very clean.
Nice clean place but very busy, also hard to get out of parking lot
I loved it great workout great staff clean place
Love this place...Super clean and the management is always so friendly
Almost over all the restrictions. Back to 24 hours,not sure anything else is?
The most crowded gym I’ve ever seen in my life. Too many douche bags.
Clean, inexpensive, always open. Plenty of machines, so you rarely have to wait to use anything.
Total reviews rating 4.3
199 Reviews for Planet Fitness 2023:
Review №1
2021-12-01Wonderful gym, particularly if you get a good sign-up offer. I just signed up for my third membership here and have never considered anywhere else. The gym is large--have never had any issue finding the equipment I need, nor have I ever had to wait to use something. The parking lot is spacious, though if you come during a busy time you might have to park near the back of the building. Most employees are super friendly and welcoming, although there are a few introverts on the crew who dont speak unless spoken to. I am a younger woman and have never had issues with harassment from others here. The Planet Fitness app has tutorials and workouts to help you with equipment you may be unfamiliar with, but employees are also available to help.The gym has giant fans that circulate the air at all times, so it feels nice and cool inside. Water stations are available to refill your bottle. Although the gym is covered in huge windows, they are slightly tinted so it doesnt feel hot or the people passing by cant see you working out in detail, if thats something that worries you. Cleaning stations are available for you to wipe down the equipment afterwards, which you are rightfully expected to do. Bathrooms and showers are also available, but bring your own soap and shampoo--none is provided. I hope Planet Fitness thinks about offering this. My yoga studio does, and the benefits to complimentary soaps cannot be understated.Overall, Im extremely happy with Planet Fitness as a gym and wouldnt go anywhere else. Its extremely cost-effective and has a rewards program where you get points just for showing up. There are so many types of machines and various equipment that you can always mix up your routine to keep your body guessing. Planet Fitness receives my highest recommendation for a gym in Western Hills.
Review №2
2022-07-17Really nice atmosphere and clean looking. Just wish they had a chair in the shower area as it is difficult w my disability
Review №3
2022-06-13Ive been here for a year now and absolutely love it! The staff is friendly and professional. Facility is extremely clean, staff is constantly scouring the machines and workout areas. Equipment is in good working condition and repairs are done quickly. Restrooms and shower areas are also pristine.I do have to take one star away for an issue here that can be easily corrected: Members who are texting or blabbing on their cell phones while sitting on the equipment. Its gotten much worse with the free summer teen memberships. Im there early and its bad, I can only imagine what its like during peak times.There certainly has to be some way to educate, and if necessary, remind members to follow the rules, show some courtesy and not monopolize the machines while they go on a texting marathon. Theres a lunk alert for dropping weights, perhaps staff members could also keep an eye out to remind offenders.That being said, I still recommend this location and will gladly give a 5 star rating if this issue can be remedied.
Review №4
2022-07-09TLDR: (too long didnt read) : Mismanaged when membership upgrade mistake occurred leading to termination of my contract early with planet fitness.Great experience with friendly staff for the most part past couple months. Had a classic membership.Unknowingly signed up for black membership. Staff explained some people sometimes sign up for black memberships accidentally via app when trying to sign in. So im assuming this is what happened.I did not want a black membership i wanted my classic membership back. I never ever wanted to upgrade my membership it just happened due to accident apparently.So i asked if i could have this issue reversed. They said i would have to pay a 60 dollar fee due to an accident to get back my classic memberships because thats the initiation fee for classic (which i already payed the first time, and now had to pay again...). I was talking to the manager about trying to fix this issue. Manager was not very helpful and dismissive. I was mismanaged, its really disappointing. Other staff seemed friendly and helped me cancel.Female manager was not friendly and did not help fix my issue. Again mismanaged. If she would worked with me and perhaps did the leg work to talk to upper management maybe i wouldve not terminated. But i greatly appreciate the other friendly staff who helped me cancel. Be wary if you get a membership here. Its cheap but customer service when truly needed can be disappointing. Have a great summer yall.
Review №5
2022-07-15The machines are a little close together. The teen summer program has crowded the gym with teens who for the most part are not actively using the equipment. This makes it difficult for those who are there to workout to do so efficiently.
Review №6
2022-02-01Everything was good except the 30 minute workout room is very small so I felt like I was hugging a stranger, but other than that the location is great! I would recommend that if you use the 30 minute workout room to check how busy it is before you go to this location 😆
Review №7
2022-01-18I just joined, and just by calling for the first time a young lady answered the phone with a nasty attitude as if she did not want to answer a simple question. If you’re not pleased with your job/career my advice is to get a new one or work on your attitude and personality development along with communication skills. Treat others how you’d want to be treated.
Review №8
2022-05-02Clare deserves a raise. Point blank period. She’s the reason I’m in fitness now. Very kind and has bent over backwards for me with different issues.
Review №9
2022-05-01Place is huge, clean but Basic. Not enough barbells. Need a sled area. Need a sauna.
Review №10
2022-04-04I really like the club. Every machine I wanted to use was available, it is always clean, and the staff is friendly.