Wheelchair-accessible car park
Yes
Plain Brothers Auto Services in Cleveland
Categories
Location on the map
Cleveland, Cuyahoga County, Ohio, US
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Offerings
Oil change
Yes
Amenities
Gender-neutral toilets
Yes
Mechanic
Yes
Toilets
Yes
Crowd
LGBTQ+ friendly
Yes
Transgender safe space
Yes
Planning
Appointments recommended
Yes
Phone: +1 216-251-9155
Site: https://www.plainbrothersautoser...
Site: https://www.plainbrothersautoser...
Opening hours
- Monday:8AM–5PM
- Tuesday:8AM–5PM
- Wednesday:8AM–5PM
- Thursday:8AM–5PM
- Friday:8AM–5PM
- Saturday:Closed
- Sunday:Closed
Comments (119)
Fast, accurate repairs in a timely manner. Good price for repairs. Excellent customer service. Would recommend
First time going to Plain Bros. Will now be using them for all my car repairs. Did great work at a reasonable price. Didnt try to upsell Mr on any extra repairs. Danielle is the best. She made the experience easy and makes you comfortable with being a customer.
The only place I bring my car. Danielle rules, and the mechanics are efficient and skilled.
This is an excellent place for car repairs. I take both of mine here. Honest, knowledgeable, fairly priced. Theyre also accommodating of schedules, with after-hours drop-off and pick-up when paying over the phone with a credit card. Were very blessed to have such a great automotive repair shop nearby.
Upon first calling, the receptionist helped me out as pleasant as could be. The estimate was reasonable, cost and time-wise. When I got there the receptionist helped me drop off my car quick, telling me theyd give me a jingle when its ready(with an estimate as to when). Got a call a little before the time she mentioned, came, and my car was ready and cost under the estimate. Very happy overall. Would recommend.
I recently got new tires for my car and was searching for an place to have a wheel alignment done. When I searched online and got quotes from a few different places, Plain Brothers was ~$40-$50 cheaper than all other places. It was quick and easy to make an appointment within a few days by emailing with Danielle. On the day of the appointment, they performed an alignment check and told me that the tires were actually already aligned. They didnt charge me anything at the end of the day. I really appreciate their honesty and professionalism--not only are their prices beyond fair, but they couldve easily charged me the money for the alignment and I wouldnt have known any different. I will definitely be coming back!
Nice people there and good subway
Love this place first time of service for my daughter truck.... Definitely will recommend to anyone... Took care of her like there kid.. Thank you 💕
Can drop your car off after hours and put your key in the secure Dropbox.
It was probably 5 or 6 years ago that a tow truck operator told us about Plain Brothers, and I am so glad he did. In my 30 plus years of going to auto repair places I have never been as happy with anyone as I have been with Plain Bros. They are extremely reliable, their work is excellent, their prices reasonable. They are friendly, AND they are HONEST. Instead of charging us for work, they have at times told us what we can do without having to pay anything. This did not work in their favor; thats what I call honesty. They are always happy to give helpful advice. The customer service is genuine; top-notch. The atmosphere in the waiting area is one of, I would say community, believe it or not! It seems like everyone are friends. Thats what their customer service under Danielle effortlessly engenders. 5 starts all the way!
This is one of the best auto repair places youll ever find. Weve been coming here for 20 years. We trust them completely. Ive brought a 15 year old car and said what does it need? And they dont make up a list of repairs a mile long!
This place was recommended to me and Im so glad I listened. Danielle is very knowledgeable, informative and pleasant. The service I received was very affordable and efficient. This will be my place for car repairs and all around great service.
Best car repair. Honest, accurate, insightful and all the things you want in a car repair. Family owned and decent rates and.prices. will tell you what you need now or what can wait. They try to get you in if its an emergency and there is usually. It a long wait. Its like having family that cares! Love them!
They’ve showed my grandparents, my parents now my wife and I love. They’re super reliable. Very honest and break there own back trying to help with anything you need. They are awesome. Go there and talk to Gary for issues. He’s the best. Danielle the receptionist is so sweet and helpful all the time.
The best service, people, and quality EVER. I have been taking cars to them for 18 years and have always been more then satisfied. I have family that will come from the east side to have work done because they are so great. They are worth every penny
Great place with honest mechanics. They have one person dedicated just to answering the phones and greeting customers. This makes a huge difference when youre not interrupting a mechanic from his work. Please dont tell anyone about this place as its already busy because of their good reputation.
Best service, honest and reliable. Its not often you find a car shop you can trust now and you can trust these people 100%! They have been so knowledgeable and helpful and dedicated to helping me fix a problem on my car. I really appreciate them!
Gary and his crew our great ....best car doctor.....and Danielle is great....wouldnt go anywhere else....been a corner for over 10 years
They did what they said they would do at the price they quoted and it was ready when they said. Thats the way to roll :)
I have been having my vehicles serviced at Plain Brothers for several years, Danielle, Gary, Steve are amazing. Professional, reasonable and honest pricing and work. Hard to find reliable mechanics. Would not go anyplace else and would not purchase a used vehicle until these mechanics looked it over. Great, people, value and service.
They are so helpful and friendly. They looked over my car everywhere and test drove it and exposed a MAJOR issue with my car that I was able to contact the dealership I bought it from about and they did it for no charge. Theyre always 100% honest and focused on helping you as much as possible. I definitely recommend you go to them with any concerns you may have or just for general maintenance.
Honest reliable reasonable. I cant say enough good things about plain Brothers theyve been our mechanic for ove4 20 years!
Plain Brothers are great. Been going for yrs. Danielle office is always pleasant. Gary Owner/Mechanic is very knowledgeable. They use high quality Napa parts and O.E.M at request.
Receptionist Danielle maybe? Shes awesome. So personable and very warm and welcoming on a cold day. Good service. Would recommend to others. 😺
Plain Brothers Auto Services with so helpful and friendly! We were passing through Cleveland in the midst of a 14 hr road trip when our car started making a funny noise. We pulled off, found them. They took the car up on the rack right away, fixed the offending item (a dragging heat shield) and had us safely back on our way in about 30 minutes. We couldnt be more grateful. Thank you, Plain Brothers!
Was recommended to this shop from a trusted family friend. The first thing I noticed was the kind of laid-back atmosphere they had there in that old and new customers could talk to them about whatever car problems they had and also some customers would just stop on by and talk about their families and such. When it came to my car problem, they let me know the repair and replacement of parts would cost a few hundred which would be the standard at most shops. And then they did something unexpected and told me about an alternate fix, one that would save me some serious dough! I took the latter route and then they gave me a new customer discount on top of that!So yes I would recommend plain brothers since theyre personable, offer good prices, and do good work on cars. Thanks again!
Honest, Trustworthy, Reasonable. Helped me out tremendously in making my decision to purchase a newer vechile today. Will be returning in the future for repairs/misc. if needed. Great place. Employees are #1
I cant remember the last time I took my vehicle anywhere else. Im a lifetime customer!
Theyre prompt, reasonable, and honest, which is way more than I can say about Northcoast Auto Direct, where I bought my used car from!! Plain Brothers are fixing the problem that Northcoast Auto Direct knew about when they sold me the car, but didnt disclose that info!!! Danielle is a sweet person who knows her job!!Update 1/23/20. One of their ex mechanics apparently wasnt performing up to their standards and my car had to be repaired less than a month after the original repair for the exact same reason! Theyve since fired that mechanic and they made it right for me at no additional cost! Plus offered my next oil change on the house!Now Thats how to make things right!!
I never give 5 stars to anything but their help compleled me to do so. A friend suggested and he had the same feedback. They checked my car brakes, fuel system, transmission and did not charge a penny. They rotated the tires as well. I would certainly recommed them.
Friendly, fast and reasonable! This place just plain rocks (sorry, bad pun). If you are one of the few remaining people who actually does their own work - this is one of the rare shops that will still press bearings for you. The cost turned out to be 1/4 what I was initially quoted, my grimy parts were sparkling clean when I picked them up and covered with fresh, correct bearing grease and my new bearings were seated nicely. I am impressed, and happy to have found a trustworthy place for my autos. Highly recommended.
My mother, Dorothy Jenkins, only took her vehicles to the Plain Brothers for many, many years. I knew them to be reliable, dependable, and at the top of the list for vehicle knowledge. Mom has been gone since 2005. My husband and I live in Berea now, and I mentioned to him we should take the car to the professionals at Plain Brothers.Linda T
This place is great! Ive never been to a shop that really doesnt charge you for unnecessary parts. Danielle is great and works with your schedule. Highly recommend!
They are so awesome! Danielle and Gary are so honest and will do anything to help get you back on the road with fair pricing and quality work!
Stopped in for an E-check, service was fast and friendly.
They replaced my brakes for less than half the price of my initial quote Conrads for the same exact pads and rotors. Nice people, service was excellent.
Honest and fair. This is the best mechanic shop in the area. These are the folks to trust when having auto issues!
Great service and quick. Dawn is unbelievable and so friendly. Hard to find staff like this nowadays. They have my business
Fast, reliable service. Saved me $150. Not a long wait - really easy to work with - didnt try to upsell or get me to pay for more work then needed. Having a good mechanic that doesnt rip you off is such a nice feeling.... Thanks!
Very Great Company, Awesome work, Excellent Customer Service and Good Communication. For me Communication is everything and they gave at there best.
The best place to get your car repairs. They do great work. The most trustworthy auto shop I have been to. Talk to Danielle. Best auto repair period!!!!!!
I know way too many people that getting car from there and they told me they only buy a problem not really recommend that place sorry
Overpriced on two different vehicles! One star for the lady upfront who knows so much about buying and selling cars!Make sure the secretary or whatever she is knows that! Because she sure acts that way around customers!
Weve been taking our cars here for more than 20 years. Great honest service every time!
My appointment is on 1: pm I came. 12:30 pmBut I waite up to 2:pm and still they didnt take my car inside.I asked the lady twice that what is going on ,She is busy with her computer even dont answer what I told her.......but she just open her month and said waite ?I dont know have people comes her.... Its gannna be my last timeBye plain brother
I am so happy I found this place.by word of mouth.very nice shown me explain to me.and the price for me was awesome.very friendly service was fast and I felt safe driving my car home THANK YOU FOR STILL HAVING WORKING THAT TRULY CARE ABOUT THERE WORK
I cannot say enough about the staff that works here. I know that Im going to get a fair and reliable quote, but I feel like I am among friends.
The receptionist looked at why my check engine light came on..most places will charge!! I will be back to get it taken care of just have to get a day off during the week. :(
The best auto technicians, wonderful customer service. Fast turnaround, fair pricing.
This is by far the best repair shop I have ever used. Family business with family values to help your family. Fair, honest and reliable
HONEST, services at reasonable rates. We take all 3 of our vehicles there for service.
Professional, caring, family environment, sweet spirited people. They gone get my business for life! A honest group of people that dont try to play you out of unnecessary money!!!!
Theyre always honest and fair. Danielle is awesome! All the mechanics are top notch!
The most honest auto repair facility I have ever visited. Thank you Plane Brothers 4 treating customers like family.
Ive been going here for years now, its the only place I trust in Cleveland with my truck!
Love this place they always find a way to help and the front desk Lady is AMAZING will never go anywhere else for my auto repairs
Great and very knowledgeable staff over 40 yrs of being in business plus they have the reputation of being the last resort in diagnostic repair. If no one can fix it Gary Plain Jr can.
I Dont Go Anywhere Else For My Car Needs. I Absolutely Trust Them! Some Of The Best Mechanics In Town!
Service top notch, prices always fair no shenanigans.
Wow, Been going there 30+ yrs..Best auto service in the city....4real..!!
They will take your money and wont fix your car the way it should be fixed. Take your money elsewhere. Will never sent another friend to this place and they will not see another dollar from me thats for sure.
These folks are fantastic, tool great care of my Toyota and me!
Best auto shop in Cleveland. Been a loyal customer for a couple of years now and theyve never done me wrong!
Blessing! They have great customer service and the mechanics are great and looked out.
Great service all the way around! And decent pricing too!
Dont go anywhere else for autocare...Plain Brothers is the BEST! Integrity reigns here...Danielle also 5 stars!
They took care of us as always. My daughter is the 3rd generation going to Plain Brothers.
My family has been going here before I could drive. Gary and Danielle are the best!
Would never trust any other garage. I’m so grateful to have found them!
Best mechanics in Cleveland. Great prices too
Professional mechanics who really know their job. Courteous, friendly and very reasonable in price.
These guys are terrific and as honest as the day is long!
Great service that is reasonably priced and done right the first time
Im a third generation customer. No job too big or small, they will always take care of you.
Excellent service. Danielle is so polite every time I visit.
Awesome place and great service
Honest and the car is fixed right the first time I wont go anywhere else.
Great customer service as a minister I would recommend them to everyone
Great service the people was respectful and helpful
I go here for pretty much all my car services.
Honest, trustworthy, and reasonable. Danielle and Gary are wonderful.
One of the best shops around possibly the best would highly recommend
Honest, fair pricing, great service and knowledgeable.
Very affordable and excellent customer service
Good work, friendly people and cares about their customers
Excellent work
The only place I trust to take my car to. A+
Very nice people and excellent mechanics
Great service, great prices.
Old fashion Auto shop with honest people.
They are the best ❤️ they care
Trustworthy, cost-effective, perfect service.
Only place I trust!
Quick service.Awesome people.
Playing Brothers is awesome
Best car mechanic is in Cleveland.
Good
Excellent and honest work.
Always great service...
Very helpful
Honest place, reliable service
Fantastic Cant be beat
Super inventory of parts
Great service
Awesome
Great service
Very reasonable
Great Work
Very frendly
Total reviews rating 4.9
119 Reviews for Plain Brothers Auto Services 2023:
Review №1
2022-06-14These are people you can trust. I have had hard other work done which was excellent, this time he replaced my air conditioning compress at a reasonable price. in a reasonable amount of time. He took very good care of my car, the inside was kept clean. while he worked on it, and I just cant say enough good things about this place and. the work they do. I will keep using him in the future and you should too.
Review №2
2022-07-15Excellent service. I shopped many other auto repair shops and this is my new go to favorite. Pricing is great. Mechanics are awesome and very thorough. Danielle in the office is super helpful and friendly. I highly recommend using Plain Brothers for service work.
Review №3
2022-05-16This place has excellent customer service and they do great work. Their prices are very reasonable and they can fix just about anything. 10/10 would highly recommend!
Review №4
2022-08-05They are so nice there! I bought a used car & my TPMS light came on. They informed me that my vavle stems on the tires were not right. They also tightened up my alternator belt. I will definitely use them for all my car repair needs in the future.
Review №5
2022-06-12Took my Honda to have a radiator replaced and ended up on the side of the road out of town because the hose that was put on had a cut it in. Something as small as a hose makes me question the rest of the job. Door also had a dent in it like someone opened the door while it was on the lift. Prices are fair but I’m not sure I will continue to have my Honda serviced here.
Review №6
2019-07-15The absolute best general auto repair shop. Unassuming little place. Im on my 3rd car or van that I have taken there. I have always had a positive experience. Great work for a fair price. Call Danielle, she handles all of the appointments. 100% honest. They have been able to work with my schedule, and were nice enough to check out the car that I have before I bought it, no charge. I cant say enough good things about them!!!
Review №7
2022-08-15They are the best, you might have to make an appointment, but well the wait.
Review №8
2022-07-23Excellent service. We have been going there for years. Reliable, honest, friendly. Highly recommend.
Review №9
2021-10-23I was recommended this place by a friend and I am more than grateful. Several big name auto shops were quoting me $500-1500 to fix my extremely loud exhaust. I kept avoiding getting it done due to the cost and the inconvenience of not having a vehicle for a whole day. This place was honest and fixed my issue in 45min for $115. I cannot recommend this place enough. They don’t rob you like most places do and they’re very quick and honest. I will definitely be going back for future repairs.
Review №10
2021-09-15We were on a road trip and began experiencing a strange noise with our engine. We called and Plains auto was happy to get us in ASAP and let us know what was going on with our engine. They were very friendly and helpful in a time of need. Thank you! I would recommend working with this business!