Pizza Hut in Cuyahoga Falls
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Cuyahoga Falls, Summit County, Ohio, US
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Site: https://locations.pizzahut.com/o...
- Monday:10:30AM–11PM
- Tuesday:10:30AM–11PM
- Wednesday:10:30AM–11PM
- Thursday:10:30AM–11PM
- Friday:10:30AM–12AM
- Saturday:10:30AM–12AM
- Sunday:10:30AM–11PM
Pizza Hut in other cities:
Order was delivered to wrong address, by the time neighbor figured out it was for me, and I walked to her house to retrieve it, it was cold. Also, didnt realize I had to add tomato sauce when ordering pizza - it was just cheese and sausage and onion on pizza dough. And the Parmigian garlic dipping sauce for the stuffed crust was missing- and I paid extra for that
Ordered pizza New Years Eve. Hadnt ordered from Pizza Hut in over 6 years due to quality but we had a hankering for a pan. Expected delays but somehow the order went to another city and county nearby. They called an HOUR AFTER the order was placed to ask where we were located. Called back again and said our order was undeliverable due to location with no idea what happened. Then 20 minutes later some poor driver called trying to find us with no information that the order had been cancelled as undeliverable. Fortunately the refund was listed in my bank this morning.
Worst Pizza Hut experience of my 40 years. I’ll never order from this location again. I placed an order via the Pizza Hut app on Friday afternoon at 3:55pm for their holiday treat box with 2 pizzas, breadsticks and Cinnabon bites. Came to $38 including the delivery fee of $3.99 and a $5 tip. When the order confirmation came through, I was surprised when it said it wouldn’t be delivered until after 6pm. I was surprised, so I called the store. The lady that answered said that their times were behind because they only had 1 driver. But 4 new drivers had just showed up and she assured me it would be delivered within 30-40 minutes which was perfectly normal and expected. So I kept the order. Come to find out later that night when my wife got home that they’d only delivered the breadsticks and Cinnabon…but still charged my card $38. So I called the store and explained what had happened. Instead of apologizing, the manager Tom, told me that wasn’t possible. Especially if the sticks and Cinnabon came in the same box…he assured me that my card would only be charged roughly $21 dollars…for breadsticks, Cinnabon, $4 delivery and a $5 tip. Never once apologized for their mistake. Never even offered to fix it. Only stuck to his guns and said my card wouldn’t be charged $38…then he hung up on me. Through the entire conversation, I was nothing but kind. Absurd. I’ll never order from or visit this Pizza Hut again in my life
Here we go again... pizza not great- had black dirt on the crust- I asked for green peppers on 1/2 and didnt get any... I am currently done with this location. Employees are nice, but I really want good pizza done the way I order it for the price it all adds up to + delivery- not that difficult to ensure the pizza toppings are all correct before it goes out the dam door!!! ORDER # YOUR ORDER - 3210216183130001414014453Placed on February 16 at 7:31 PM1 Large Hand Tossed PizzaSide 1 Ingredients:Creamy Garlic Parmesan Sauce, Double Mushrooms, Italian Sausage, Extra CheeseSide 2 Ingredients:Creamy Garlic Parmesan Sauce, Green Peppers, Double Mushrooms, Pepperoni, Extra Cheese
The crust was terrible. I ordered a stuffed crust pizza and the crust was extremely doughey. The pizza crust holding the toppings was paper thin! This 3 topping pizza had minimal toppings, and hardly any cheese on the pizza itself. Please stop advertising these deals, if the pizza itself is going to taste terrible!
Normally, the bomb. But we ordered a pizza on super bowl. I know its a busy night. But our entire order was wrong, short of the cookie. We called twice to speak to a manager, once they hung up. The second we waited on hold for 20 min with no response. So disappointed. This was our go to spot.
Done with this location. Our order was 30 minutes late, all of the toppings and cheese were on one side of one of the pizzas. We live 2 minutes from the store and our food was obviously sitting there for a long time because it was barely warm by the time we got it. Over the last 6 months quality has gone from honestly pretty good to absolute cardboard. The only reason Im giving 2 stars is because the delivery driver was really nice, and in fact the only kind person we dealt with.
Sausage on my veggie pizza.Update: Pizza Hut contacted me immediately, apologized and gave me a full credit on my account though I never asked for a refund. The sincerity I felt from them in that phone call compels me now to change this rating from star to five stars. Class act.
Ive given this Pizza Hut entirely too many chances to get a simple order correct. I guess extra sauce is too difficult for these people to handle. Luckily I didnt ask for anything crazy like pepperoni otherwise I wouldnt have received my order at all. I ordered online but, called and asked very nicely for extra sauce. I guess they thought it was funny and appropriate to not put any sauce on the pizza at all. I will never again spend my hard earned cash at this particular restaurant and would suggest if you want Pizza Hut you try another location. Good luck!
Really disappointing with the quality of food we got last night. Its really hard to mess up pizza and boneless wings. Pizza was dry and most of the wings were the size of a nickel. There is a least 20 pizza places within 10 mins of our house so no need to put up with below average food. Only bright spot was delivery person was friendly.
We order from here quite frequently, but sunday nights we always seemed to get burned! Once we ordered a stuffed crust pizza with extra cheese and get a regular cheese pizza (and they almost didnt give us our side salad, we had to ask while in the drive through.) The second bad experience was far worse. We ordered contactless delivery (we order this about once a week) usually with no problems. However after over an hour we called to check order status and they insisted it was delivered. They had already called to confirm our address once before, and what they had was correct; they then told us it was out for delivery. We had checked both porches as well as our neighbors. Thankfully, they did refund our money. Weirdly, after we had called and received our refund the same guy called back to say he spoke to the driver again, and the driver admitted that he placed it on the porch across the street. The guy on the phone said they would still process the refund, but that it might be still be there. He apologized several times, but like.... wit? No offer to just replace it instead of refund which also would have been fine. In any case we usually have no problems with this place. Except on sunday evening I guess?? Buyer Beware? 🙃🙃🙃
I wish there was a zero star option....this establishment is garbage. Ill have pizza hut for lunch at work(different city) and its pretty good, every time I order from the Cuyahoga Falls location its terrible. Delivery times are ridiculous, always tastes dry with no flavor, minimal toppings......and not to mention that it upsets my stomach EVERY single time.
I would like to say I LOVE Pizza Hut!!!So I wanted to open my order with a joke, so I said “ Dominos, how may I help you?”Lady freaked out on me, saying she would call the cops if I called again, so now I can’t call to speak to the manager. This particular employee has no sense of humor, and not willing to serve customers. This employee can’t take a joke!!! Super disappointed with this location.
I could slam this Pizza Hut, but honestly, I cant blame them. They are RIDICULOUSLY busy. If your pizza is late, dont blame the employees. Compared to other pizza joints in the area, this place runs like a well oiled machine. Fun fact: You are not the only person that wanted Pizza Hut pizza at prime time on a weekend, and you are not any more special than the 20 other customers that also decided to order at the same exact time as you. That said, their pans are disgusting, and covered in a black, caked on sludge that is impossible to clean (if you see little black specks on your crust, thats what that is), and last November one of the managers locked their employees outside with two armed robbers. The place is like a tiny hell.
I understand that orders can sometimes be wrong but this has happened several times in a row. When I called in to talk to somebody they hung up on me before I could get more than one word out. I get that working fast food is stressful but being rude to the customer over the phone is not okay.
Not sure about these other reviews, but on a Super Bowl Sunday at 3pm my order beat the estimated time by 5 minutes? Im on the outlying edge of their delivery area so things were a bit on the cool side as the bag the drive came with wasnt much more than a grocery bag and couldnt be thermally insulated much at all. Overall the food was good though, standard PH fair so not ultra-fresh but Ive had far worse from other locations in the past.Gave instructions to get to me, driver followed them just fine and the transaction part was smooth. Maybe online orderings the key?Their building is a qwickie-mart style made for delivery and pickup, not for anything close to a sit-down so theres little distraction. Just tons of stoplights everywhere to slow up things, but as I said this time it was super fast!! As the new strip mall gets in there theyll be front and center at the streets edge so hopefully the increased traffic wont slow them up.Ill order again from here, not a ton of decent delivery places around at all as most of the good stuffs pickup.
I waited over an hour for food and when it get here the delivery driver tried to say I paid with cash when I specifically gave my card number to the cashier. He then went back to his car without giving me my food, say I front of my house for 20 minutes and my food was cold. This is the worst service I have ever had.
I opted for contactless delivery and usually they ring the doorbell and leave it at the door. This particular driver Chris decided to leave it sitting on the ground, at the end of my very long driveway, by the street. Wish I could leave a pic showing what this guy did and how far it was from my front door. Never again!
Two stars just for food... The service on the other hand is HORRIBLE ... Ive order from here 3 times within the past two months and all times Ive dealt with employees over the phone with bad attitudes and a smug delivery man... Used to have better service than this.. Very disappointing.
GIVING THIS STORE 1 STAR IS BEING BEYOND GENEROUS!! THE FOOD IS RARELY RIGHT!! THE MANAGEMENT IS BEYOND SELF-RIGHTEOUS AND OVER THE TOP RUDE!! THEY MAKE UP THEIR OWN RULES AND THE RULES THEY SUPPOSEDLY HAVE IN PLACE, THEY FORGET TO INFORM THE CUSTOMERS OF. THEY ALSO CONSIDER IT A PRIVILEGE TO THE CUSTOMER TO HONOR THE CREDIT THEY HAVE GIVEN OUT FOR MESSING UP A CUSTOMERS ORDER IN THE FIRST PLACE. I GUESS IT IS CONSIDERED THE CUSTOMERS FAULT THAT THEY HAVE TO HONOR THE CREDIT GIVEN BECAUSE OF THE PREVIOUS MESSED UP ORDER BECAUSE THEY HAVE TO GIVE CUSTOMERS A FREE PIZZA...SMH!! THIS FROM MANAGEMENT!! IF THE OWNER CARED AT ALL ABOUT THEIR CUSTOMERS, THEIR DEFINITELY BE SOME CHANGE IN MANAGEMENT!!
My husband ordered they said it would be 30 minuts went to pick up pizza then he was told it would be 7 more minuts then 7minuts latter it would be longer 10 more minuts well then they told him it still wasent ready would you mind pulling up and waitting so we can wait on other waitting in line at tje drive thru my husband told them you just lost a custommer he left with out getting his money back but you know what the whole time not once did they offer his money back he sent an replie about his visit to them not once did they call him to even make it right so much for coster service
Total reviews rating 3.8
199 Reviews for Pizza Hut 2023:
Review №1
2022-07-15I need to say a HUGE thank you to the manager Nathan at the State Road location. He went way above and beyond to rectify a HUGE mistake pizza hut made on my order and was so kind and understanding about the whole situation. THIS is how not just a manager should act but how humanity should be in general.Thank you for your help and generosity tonight and to the crew that helped make it possible. We appreciate you.
Review №2
2022-06-06I e had so many bad experiences with Pizza Hut in munroe falls and Hudson when I moved recently I ordered from this location and it was spot on! Pizza was cooked perfectly, toppings evenly distributed. The wings were actually sauced unlike other locations. Definitely worth getting pizza here from now on.
Review №3
2022-07-08The EDGE pizza was delicious and an abundant amount of toppings. The driver was very friendly. Pizza could have been hotter. It was barely warm. Still enjoyed it!!
Review №4
2022-09-19Not the first time but more like the 4th,maybe because I used points. Thought that was the point of having them. Still pretty simple order to fill. 1 large 2 topping,and 1 large any made it a meat lovers Xtra sauce and the crazy part you pay an Xtra dollar to get the original crust they started out with. X tra sause doesnt mean no sause. I mean none. My experience with this store has just gotten really bad. Do they not train? Do they not read directions? It wasnt a complicated order. Not busy,pre order pretty simple,but not what I paid for. If you want to give me bad pizza because I used my points then you shouldnt let me earn them.
Review №5
2020-01-23Pretty good service and good food too! The food was incredibly fresh and tasted great. The staff here was also very helpful and patient to answer questions we had regarding our online order which was really appreciated. The service is always really fast teach time we eat here. I would recommend stopping by....
Review №6
2021-11-02This place did it right! Completely correct order. Special request fulfilled. I havent ordered Pizza Hut in forever because the pan pizza crust started to arrive mushy instead of crispy. Even when I asked for longer bake/well done, they were still total sponges. I just got my well done pizza perfectly made. PLEASE keep this up!
Review №7
2022-04-23I reviewed this store a couple of years ago and gave it a bad review. We ordered from them recently and have been ordering probably weekly now for family night. This Pizza Hut is now so incredible. The food gets to us every time hot, fresh, fast, and delicious. The drivers are very polite and professional. And if you need anything from the store, they answer their phone right away and are so kind and helpful. Excellent service across the board.
Review №8
2018-03-29Pizza is good. Delivery kids are morons. The drive thru is about 7ft wide with maybe 10ft to make a 90 degree turn. They always park their delivery cars right at the end of the drive thru. Left turn only. I had to run over the curb to get out.#pizzahutUpdate 3/28/18 - still blocking the no parking lane.
Review №9
2021-12-24On 12/22/21 I ordered and was charged for a pizza that was never delivered. On 12/23/21 I ordered a pizza online to be set up for delivery at 8:15pm, and received a text at 7:18pm that the pizza was out for delivery. I was not home at the time, so the pizza sat outside for almost an hour. The pizza was also made incorrectly and was burnt. I asked for thin crust pizza, light cheese with a side of sauce. Instead, I got a burnt pizza with normal cheese and no side of sauce. But the kicker was it was rock hard cold since it sat outside in 35 degree weather for almost an hour. I truly am not usually one to complain, but this has been 2 highly disappointing experiences back to back.
Review №10
2022-03-02We ordered curbside but no one came out, we waited for awhile and then went through the drive thru and got our order which was ready and waiting. Didnt get a notification to come through the drive thru. Food was good though! Reminds me of childhood.