No-contact delivery
Yes
Pizza Hut in Columbus
Categories
Location on the map
Columbus, Franklin County, Ohio, US
Service options
Delivery
Yes
Drive-through
Yes
Takeaway
Yes
Dine-in
No
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Phone: +1 614-885-7067
Site: https://locations.pizzahut.com/o...
Site: https://locations.pizzahut.com/o...
Opening hours
- Monday:11AM–10PM
- Tuesday:11AM–10PM
- Wednesday:11AM–10PM
- Thursday:11AM–10PM
- Friday:11AM–11PM
- Saturday:11AM–11PM
- Sunday:11AM–10PM
Pizza Hut in other cities:
Comments (199)
Poor service, this pizza its from last night they didnt cut it right so I ended up cutting it by my self and waste a slice, plus they send it by doordash and I had to go outside for it to the lobby when it was a contacless order
Got a credit because they used pizza sauce, instead of alfredo sauce like I ordered. Tried to use twice now. Both times they put me on hold and never re answered. This location is terrible.
It’s too bad I can not give a -1. Called to use a credit we have and it was a nightmare. The person answering the phone could not speak English, and had not idea how to help. Put me on hold for 30 minutes and never returned. I hung up. This is the second time this has happened.
Worst Pizza Hut ever. Terrible customer service. My food never arrived and i couldn’t even get in contact with the store. Don’t order from this store. Do not recommend.
Online options for payment of cash need to be taken off website. Wasting my time with processing order, and then someone from a cell phone telling me its not available, not even from restaurant number. unprofessional.
I remember why its been close to 10 years since I ordered this pizza for starters it was 35 minutes past the time the online tracker said it was delivered the pizza was cold hard as a rock and tasted like it was reheated on a oven the garlic parmesan wings were coated in jelly like with cream and the bowl was smashed. I waited a hour and a half when it said it would be 40 to 50 minutes. I will not ever get it again.
I placed an order online for delivery to paid with cash. I got an email conforming my purchase and so I waited for nearly 3 hours after I placed my order. Wondering what was taking so long I called the store. I asked about my order then was told that my order was cancelled because my payment method was cash and they were not accepting it...even thought the site still accepted it. The employee said she attempted to call me to inform me yet my phone has no record of any calls from this location. This experience was horrible and I well not be ordering from pizza hut again.
Nice workers and food made well! Also clean! Cant beat that combination. Wings better than Wing Stop!
Very disappointed as pizza is running an hour late! How does that happen when they tell you 20 min??? Waiting in line. Unhappy and this is out of control.
Pickup pizza order was ready on time, employee was prompt, friendly and efficient, and food was very good
The people were super kind at the store but I never received my order to the point where I ordered somewhere else
Chicken was dry sauce was almost non-existent and container was crushed pizza was dry also box was crushed 2
Food was late. When I called the store, they told me they were not accepting any delivery orders that day. They then put me on hold for an extended period to wait for a manager to refund. I eventually hung up, then ordered from another pizza place. Both orders were delivered. Pizza hut was over an hour late. Extremely bad service.
I know that this Pizza Hut, like many others, is very short staffed. If I request delivery on a weekend night, it is a 2 hour time frame. But I am really happy they have a drive through window. That changes the time from 2 hrs to15 min. They are always very pleasant and helpful at that location (Rt 161, by the Continent), I am grateful that they are there.
Anyone know what the exact hours are? It says theyre open from 11 a.m. to 10 p.m. but every time I call it always says theyre closed. Are they hardly ever open? This is the only location that delivers to me so its very frustrating
Ordered at 241pm for a 5pm delivery. Order arrived a little after 530pm. Pizza and wings were not hot but ok...we liked the Detroit Pizza. Ordered and paid for ranch dressing but that was not delivered. I am sure I indicated touchless delivery, yet the driver rang the doorbell and tried to hand the pizza to me. All in all not a great experience.
**Editing yet again to add that 3 weeks later, I still have yet to receive any contact whatsoever. Nothing from the store, nothing from the emails I have sent, and of course, still no refund. $42 spent on food that never arrived and Pizza Hut has just decided to keep it with zero attempt at resolution.****2nd edit: emailed a week ago per their request. STILL no response, STILL no refund****Editing to add update: 1 month later and still no resolution. Cannot get anyone to respond via phone OR email, still no refund for the food we paid for and was never delivered. DO NOT ORDER FROM THIS LOCATION. I will continue to update until I receive resolution.**Ordered 2 hours ago, some random dude showed up with food we didn’t order, said he would be back with the correct food, never received food, store refuses to answer the phone, corporate says they can’t help.
There were only 2cars ahead of me at the pickup window and I had to wait 25 minutes. Once I got to the window I found out that they were out of the cinnamon sticks that I ordered. They said that they tried to call but I did not get any calls. These were supposed to be free for my birthday so I guess that I lost them. EDIT: They dont seem to care much about my problems since they never responded back to me after I sent more informaton. Because of this I have dropped them from 3 stars to 2.
Order was not delivered completely. When I contacted driver he was not sure what he was doing. When I called the store I was told they closed at 8 and was hung up on by the team member. This was all on an order placed hours ago and no resolution at all. Worst experience with Pizza Hut and would strongly urge anyone staying at this hotel to order from anywhere else.
Worst pizza ever! Dont go here. Discusting.
Service was very good and the pizza was too.
Ordered a late night pizza an hour before closing. Never delivered and they refuse to answer the phone. Have to go in and demand my money back. Absolutely do not order from them
This Pizza Hut is a scam. I ordered two pizzas and the total came to 34.35 they charged my card 3 times that’s about 100 dollars worth of pizza. Do not trust this Pizza Hut they will scam you.
Friendly service and good food served in a timely manner.
It could have been cooked more. I really like it, regardless. I just cook it more. Also, I didnt interact with a single human being, but it wouldnt let me move past that part of the survey. It was fine overall.
Horrible experience. Ordered pizza and 45 minutes later they call me to tell me they were closed and still charged my card. Unacceptable customer service.
I was a little disappointed but the food did taste good like usual. Why? I ordered a pepperoni personal pan w extra cheese ($4.75)... what I got resembled one that had basic cheese ($4.50)... dont get me wrong the food quality was awesome... I just had a taste for some extra cheese...I will definitely be ordering from here again...
I absolutely LOVE the food here, but one time I went through the drive-thru and got an eight-piece wing and we only got five full wings and three little nubs the size of an eraser. They also never give us our sauces that we paid for and are always very rude depending on what time we go! one last thing they never put the crust flavor on and the toppings are often wrong! I would highly recommend Pizza hut just not this one, as I only go to this one because it is down the street from my house!
This was the first time in months we had pizza from Pizza Hut. It tasted fine, but we needed to look closely to spot the toppings. Just a few paper-thin pieces of pepperoni on a large pizza. Sad. Maybe anyone “can out-pizza the Hut. “
First it took like 2 hours to get, but when I ordered it did say that... second I ask then to be cut in squares because I have small children... they made the squares so big I had to cut them in half and some of them three times... and some wasnt even cut all the thru..
Try to more accurately reflect the estimated delivery time. It stated 25 to 35 minutes, causing me to constantly look at my phone or the tracker when it was actually closer to 2 hours.
Nice if the order was 100% correct but to much messing around to go back and wait for a new pizza.Changed from 2* to 1* because they replied asking for my contact info which I gave them thinking it was for them to resolve the poor experience.......nope, they have done nothing at all and not replied. Total FailHut
Order a pizza online, said delivery time was an hour, hour came and went, checked my email said 2.5hrs. Called the store and was on hold for over 20 min before being disconnected. So I drove to the store, young girl at the desk was very short and rude to me, rolling her eyes and huffing. Told me my delivery was on its way, I drove ALL the way back home for my pizza to take another 20 minutes. The driver was polite but I will NEVER order from them again.
I just paid for an online order went to pick it up and they are closed at 8pm. 4 other cars in the drive thru waiting and lights off no cars in lot. BUT THEY SURE DIS TAKE MY MONEY AND OTHERS AS WELL!
While visiting from out of town we must have been invisible at Pizza Hut. Two different nights we walked in because it was close to the hotel and wanted a quick meal. The lady behind the counter looked in our direction and walked in the back. Never to be seen again. We got tired of standing there waiting and left. Both nights.
Give me what I ordered would be a step in the right direction. Top was left off my pizza order. Other than that they pizza was good and came in a timely fashion.
Absolutely horrid. Ordered nearly 3 hours ago with a delivery time of 36 mins. No delivery made yet. Called the store and was abruptly hung up on 4 times as well as answered and “transferred to the store” yet sat listening to nothing but recordings for 45 mins. This place is disgraceful and they haven’t delivered nor reversed the charge. If I could give it a 0 rating I would.
Ordered and two hours later still never received the pizza. Called and was on hold for 20 minutes. They answered the phone and when I asked where the order was, they put me back on hold and never came back. Don’t order from this location if you want to eat.
I had two guys take my order for delivery one of them hung up then the other takes my order just to tell me their drivers are not making deliveries any more for the night. I ordered 2 hours before closing and youre only one mile away from my home. Caused me almost 15 minutes on phone I dont appreciate you waisting my time
I ordered a pizza for carryout that was supposed to be ready at 8:35pm. I walked in the store and paid and sat until 9pm with nobody telling me anything about my order. It appears to be sitting in the heating tray and one of the associates is walking around in the back smoking their vape. This is the most poorly run pizza hut Ive ever been to. I would rate no stars if I could. Managment needs to step up and correct this. 10/10 will not be back to this location. At 9:05, after they had closed and locked up they finally acknowledged me and pulled my pizza out of the tray, while laughing about it.
I ordered 36 wings and two orders of cinnabons for $52.79. (Carryout) I arrived at the location to pick up in the drive thru and handed the cashier a $50 and 3 ones. He handed me my money back and said he couldnt accept anything larger than a $50? I gave him a $50.... so he said my manager wont let me accept anything larger than a $50. I told him that is a $50 and they refused the transaction. Wasted time and money. I called customer service and waited on hold for a half hour and no answer. Terrible location and service all the way around. Do not do business with pizza hut I went to Roosters and paid the same amount for 50 wings, that were better quality and the service was awesome.
Ordered a pizza 90 minutes ago but the app says they are still making my pizza. I called the store and waited on hold for 22 minutes before they even took my call. When they finally answered they said my pizza was made but because they only have 2 drivers it would be an additional 30 minutes before delivery so I’m assuming I’m getting a cold pizza. I will not order from Pizza Hut again.
Delivery guy was super nice, however we ordered 2 large pizzas, 2 bread sticks, 1 cheese stick and a personal pizza. 1 of the large pizzas and the personal pizza weren’t cooked completely, the dough was still raw and the pizza wasnt edible.
There’s a newbie MARIO who has the worst customer service I don’t even know why they would hire someone who is so rude and disrespectful! Pizza Hut needs to do better!!
This Pizza Hut is only a mile away and takes an hour and a half to deliver me a pizza. All competitors are much quicker. I would be happy if at least my pizza was hot but no thats to much to ask for. My delivery driver had no comment as to why it took so long or why the pizza was cold. Can we have a new Pizza Hut in my neighborhood with good managers? Manger that know how to hire better drivers.
This is a pizza hut in Columbus Ohio .Person answering phone stated they were not running any specials , also said they do Not do senior discounts did not offer any options and previous staff always had been accomodating.The person at drive thru pick up was not wearing a mask or gloves ....also took my card whereas previous visit the card reader was extended out for me to swipe or insertNot following safe guidelines!!Do not feel comfortable returning .
Pizza i received was half cooked, half cut and past delivery time. Terrible experience dont think i will be ordering again for a long time.
I ordered and it told me 20 minutes for the wait. I showed up 10 minutes after my order should have been done. I waited in line for 40 minutes for my food to be cold
The crust and the sauce were great. The toppings were very few., nil to none. Not worth asking for more that one topping because you will get the amount of one in three.
Walked in at the same time as another guy.We stood and talked for several minutes while staff was obviously aware of us being there.Once the worker came over he was very polite and professional and took care of us right away.Food was good and the place was clean. Would recommend.
Walked into the restaurant. There was one other couple seated. We waited and waited to be greeted and seated. We watched the employees standing in the kitchen within full view of the counter, chatting. We looked at the carryout menu for a little while; then, we left without any employee ever even acknowledging us.
I ordered my food at 5 yesterday and waited 4 hours for no one to show up so I went there and all lights was off all I ordered a family box 38 dollars I called next day I got my food was nasty and the cheese was spoiled so I am not coming back here I am not happy at
I ordered a pizza at 7:30pm on a Friday night, it was supposed to arrive at 8:50, it never arrived, no one called me or sent me an email, I called them and no one picked up the phone, then I submitted a complaint and they offered me a code for a free pizza but the store by my house won’t accept it, I usually have to wait an hour + for delivery, if they don’t have drivers then they should remove the “delivery” option.
Ordered a stuffed crust with extra sauce, got it without cheese, so they didnt put extra sauce and the pizza almost bubbled up. Looked very poorly done, then corporate told me I had to basically take it up with the place I bought it.. this experience is the second time and will be the last time I ever order from pizza hut.
I called multiple times just to be hung up on and say it was closed when it’s 6pm
Unless they improve their pizza, I imagine it will be like a lot like KFC and no, they didnt turn KFC around. KFC revenues have gone from 3.5 Billion in 2014 to 2.49 Billion in 2019.Marketing might temporarily mask bad product, but in the end, bad product quality will tell.
Worst store ever. They pick and choose where and when they want to take order delivery to. I will never order from this store no more. They hung up on me twice. Poor customer service and very unprofessional. My orders have always been over 50.00 plus. Too bad on their loss of funds.
Came by today to pick up some food about 5 minutes before closing and this very nice guy named Terry (name on receipt) served our food. Definitely my favorite Pizza Hut. Also gave us a friendly discount even after ordering near closing time . Thank you Terry!
This location is a hot mess. Every freaking time we order there is always an excuse. Delivery driver not there, delivery driver emergency, no delivery driver. Why does pizza hut advertise delivery when it never happens.And on the exception you might get it the delivery people will forget huge amounts of your freaking order, like wth. Seriously, needs new management.
Have been getting food from this location for years!Downloaded the app and received free pizza, using my Rewards perks.Kool, right!Then on April 25, 2019 I spent $23.45- food & delivery- to have a burnt (have pictures) pizza and lemon pepper chicken nuggets (boneless wings)- ordered bone-in delivered to my apartment! Then I gave the delivery driver a $5 tip!!!He//, I even paid extra for a flavored crust!This type of service is ABSURD!!!Tired and hungry, I literally HAD to eat two slices of the pizza and gave my dogs the nuggets!Wasnt able to reach out to the store because by the time I received the pizza, the location was closed!NEVER in my 50+ years have I EVER received a pizza like that from Pizza Hut!Ive been to several locations around the city & in my hometown, where Pizza Hut is the only pizza shop in town- NEVER has this happened!Pizza didnt look or taste like a Pizza Hut product!Very disappointing, because now I have the Rewards perk for the free pizza & skeptical about using it...One last try Pizza Hut, Im going to try with my Rewards perk, before you lose this loyal Customer!Will update...UPDATE: Went back (weeks later), because my Grands wanted Pizza Hut.Food was a lot better! They ordered some of everything- Pizza, Pasta, Bone In & Bone Out Wings, Breadsticks & Cinnamon Rolls.Now work on Customer Service- teach the Cashiers the look of money in circulation or at least give them a machine or marking pen.Just because its not a new bill, doesnt mean its counterfeit!!!
I ordered the dinner box with fries, and wings. Now the fries and wings were fine but my pizza which was supposed to have extra marinara sauce on it had some other kind of sauce that tastes like ranch. So I looked at my online receipt and it shows that the sauce they gave me is not the sauce I paid extra for it was an complete was.
Ive been waiting 2 hours for my Alfredo pasta. I work at Donatos and this is ridiculous, they wont even answer the phone and dont close for another hour.
There was no one at the window. I had to honk my horn to get the gentleman attention. Then he gave me my order and slammed the window shut before i could ask for condiment s like red pepper and plates.
Horrible disgusting food and even worse staff. I sat at the pick up window for 10 minutes without being helped even though a guy made eye contact with me 4 times finally a young lady helped me and I asked who the guy was and she said a manager NEVER GO TO THIS PIZZA HUT!!!
You charge me on my card three time of a order of $22.56,i dont know why and didnt even recive no delivery.?????
In the PAST:This was our favorite restaurant and HAS been AMAZING! I sure miss Shana and our other favorite servers. Last week, though, this restaurant was absolutely filthy. Dining area and restrooms. Broken hand soap dispenser. I could maybe understand, but the restaurant was EMPTY. We had the snarkiest and snottiest server Ive ever had, our pizza was served with hairs in it, and so we paid for drinks and just left. Not going back. Golden Corral has more selection, better service, and snark-free servers.
Supposed to pepperoni and the young black girl was rude as hell to me and didnt care about her job and what she was serving me
The pizza is delicious but they clearly dont believe in picking up the phone. The last time I ordered and paid online it took almost two hours to get my order. They had been closed for 45 minutes before the delivery guy even got here and they wouldnt pick up when I called which was at least 10 times. I literally live across the street. I can see them from my window. The service is AWFUL!! They need a new staff immediately. Ive never been so enraged in my life.
I placed an in app order w/ this pizza hut and they somehow got my order mixed up w/ another card and address. I had been waiting an hour and then some for my order to find out when I contacted them that it had been canceled, because it was mixed up w/ another persons account . Yet I checked out as a guest . I have absolutely no idea how this couldve happened, but it was a big inconvenience .
The Supreme pizza was not done all the way. Very gooey
ZERO STARS!!!HORRIBLE!!!! AVOID!I promise you will just have Abbas experience and ruin your day/night from this place!!!!This place does not know the definition of customer service or quality food!- They MESSED up our order completely!- They said they would fix it by sending us our correct order.- 2 hours later and no body shows up!- When we called in to follow up they said they FORGOT ABOUT OUT ORDER!!!- The guy (Michael) was SO RUDE! He was SO DISRESPECTFUL!!!-When I asked to speak to the manager he changed his voice and impersonated the manager! When I called him out on it he REFUSED to give me the store manager and then hung up on me!- If it was possible to give this place ZERO STARS I WOULD HAVE!
The service was not always great. Sometimes my bread sticks were hard or my pizza would be past due, but depending on who assisted me, some days were better than others.
Pizzas were good it was the slow service I didnt care for . Ordered 10 pizzas on line for a 6: PM meeting and confirmed by phone arrived at 5:45 and they said the order just came in on the computer. The pizzas were paid for and I didnt get them until 6:40 this was the Pizza Hut on Cleveland Ave.
Good place for a good pizza. Love it.
Theres never anyone in the dining room when I go so its nice and quiet and I can here the TV. So far the service! B have gotten is awesome. Keep up the good work . 161.crew. so far you rock...😁. Ill be back soon.
Im sitting in the lobby waiting for my food and I was looking through the food window to the kitchen and I saw the manager take a puff of his vapor pen twice right next to where the food is prepared. I have 2 kids and find it disgusting that this just happened. Will not be returning. The only upside is the young lady that helped me was so sweet and came out with a smile.
Our pizza was cooked to perfection. Cinnamon rolls were steaming hot coming out the window. The staff was very polite and professional!
Total reviews rating 3.3
199 Reviews for Pizza Hut 2023:
Review №1
2022-02-05Waited 35 minutes in a four-car line. Got home, they forgot the stuffed crust, and worse this pizza is completely leathery and dry, like they made it yesterday and warmed it up for me today. Wow awful. Cannot eat.
Review №2
2022-07-24So having been a loyal patron of Pizza Hut for a long time I will no longer be ordering from this establishment ever again. After placing an order online and being charged for the order, we waited over two and a half hours for the delivery. After trying to call the store and customer service line several times, being disconnected over three times, and put on hold when we finally got through for over 10 minutes and then disconnected, are order arrived, even though Doordash said that they were on our way to our door over 40 minutes ago. As if that was not bad enough, the pizza was completely cold, and we were missing half of our order. The driver claim that they had picked the pizza up only 10 or 15 minutes ago, and its only about a 7 minute drive to our house, but thats beside the point, they were handed half an order and a Frozen pizza. The worst part about it is the customer service is absolutely horrible because you cant get through to anybody, you are constantly rerouted in the pointless telephone menus back to the beginning, and no one ever answers. This is the case when you call the store directly or the generic Pizza Hut number. This is not the first time this has happened, but we gave them the benefit of the doubt the first time, but we are done. Do not order from this store- if you do go pick it up yourself so that you can verify that what you are getting is fresh and correct, and if you want to eat within the next 3 hours. No need to reply with the generic we want to make it right response, I have read the reviews and will be sending you an email with all the information required. In the meantime you might want to figure out where the breakdown is instead of trying to repair with excuses.
Review №3
2022-04-29I ordered a pizza from this Pizza Hut today, and most of the time when I order chicken mushroom and black olive most other pizza places skimp on the black olive. With this order it was almost entirely covered in Black Olive and I loved it. And I called the management of the Pizza Hut and told them that whoever made my pizza didnt incredible job. I believe in giving praise to people who do good work, and this Pizza Hut does good work.
Review №4
2022-05-02Apparently pizza hut is no longer in the pizza delivery business. Waited 3 hours and never got food, but the delivery is through Doordash now so the store has zero accountability for ensuring that the food is delivered. Sad because weve been loyal customers for a long time and now looks like they are going out of business. Wont be going back.
Review №5
2022-06-01Yesterday night, I ordered a pan tossed cheese pizza and bread stick with continents and a drink. I am highly upset and disappointed!! 😠😓 I received a hand tossed cheese bread pizza NO PIZZA SAUCE on my pizza at all. Im so sad.... this never happened to me at any location usually 161 is great at what they do but its been these last couple weeks they havent been their best ! Again 🤦🏾♀️ Im Soo upset n highly disappointed. I will post pictures later
Review №6
2022-06-29Went through tonight and got a medium pie from the drive through. Usually I get off doordash, pizza has been good consistently from this location and driving there tonight the staff is also very nice.
Review №7
2022-07-21We ordered stuffed crust veggie pizza and cinnamon bread. We had it delivered. The food arrived hot and tasted great!
Review №8
2022-07-20The woman that helped us was very friendly and nice unfortunately where we are in New York there are no Pizza huts so I always try to frequent one well were out traveling
Review №9
2022-07-22Do NOT order a big order & expect it on time. I ordered for an autistic school.. I stressed that delivery had to be on time. I ordered 2 days in advance and delivery was 1 hour late! Im furious
Review №10
2022-03-15My main issue is the absolute waste of time it is trying to order for delivery. I’m not here to review about quality, it’s Pizza Hut, you know what you’re ordering most of the time. But my god this specific store needs to stop advertising for delivery when it CLEARLY doesn’t. Covid and lack of people willing to work for the terrible wages that makes a delivery driver is understandable. Saying the store delivers though when it does not needs to be reported.Maybe I just picked the perfect times to ask for delivery when your understaffed store couldn’t do it. Fool me some 10 times in the past year? I don’t review stuff normally, but my god just say delivery doesn’t exist for this store.