Pizza Chef Gourmet Pizza in Hamilton
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Hamilton, Butler County, Ohio, US
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Site: http://pizzacheftogo.com/
- Monday:Closed
- Tuesday:11AM–11:30PM
- Wednesday:11AM–11:30PM
- Thursday:11AM–11:30PM
- Friday:11AM–12:30AM
- Saturday:11AM–12:30AM
- Sunday:12–10PM
Ordered just one pizza last night and it took two hours to receive it. When I called to get an update a hour after ordering, my pizza hadn’t even been started yet. Finally received it and it wasn’t even made the way I had requested. We usually enjoy Pizza Chef but the past two times I’ve ordered it’s taken unusually long to receive. Last night was definitely the last attempt at eating from this restaurant.
We always order the Hawaiian pizza because it’s the greatest. I’m not sure what happened last night but the pizza was awful. The toppings were only in the center, no closer that three inches from the edge. We only eat the center and throw out the remainder of the pizza. I really hope this was a fluke and not the norm of the future.We received your free replacement pizza tonight, boy did you guys out do yourself!!! That was the best Hawaiian pizza we ever eat. Thanks for you immediate attention and we will be back when the urge hits again.
Placed my order via third party (slice) at 8 PM. Order was confirmed on their end, and the process began. Called them, 45 minutes after the scheduled delivery time, only to be told that my order has been sitting there and will not be delivered because they no longer use slice as a third party. This could have been resolved with a little bit of attention to detail (recognizing that the purchase was made through someone they are no longer doing business with) and proper communication between them and myself (like a courtesy phone call from them to inform me of such)The person who answered the phone was rude, and that alone is enough for me to not put my hard earned dollars into their business. There are plenty of other pizzerias in this area, and I was just in the mood for something new today.Lesson learned, and I will not recommend Pizza Chef OR Slice for that matter. Their loss, not mine.
Poor customer service. We ordered 8 boneless wings along with some other things tonight for dinner. We were disappointed when we discovered that the wings had bones and they were tiny with barely any meat on them. I called Pizza Chef to let them know and heres where it went bad. The manager told me that they dont have boneless wings ( no one ever said this when we were ordering). I told him we saw boneless wings on a menu. They dont serve them so if we saw them on a menu its not theirs and there is nothing they can do about it, is what I was told. We are offered a credit. I ask for a corporate number and I am informed that there isnt one and the manager becomes upset that I want to talk to someone else. Pizza Chef has done all they can for me so why do I need to speak to anyone else. As I am hanging up the phone with the manager who could have cared less, I am telling my Mom all what he said. I say about 5 seconds later the telephone rings and it is the manager from Pizza Chef yelling at me that I had better not put anything online about this.Is this how you treat your customers? Poorest customer service ever. I posted this on Wednesday (11/27/19) and sent an email to the owner. On 11/30/19 i resent the email and still no one has contacted me.
I have been doing business with this great establishment for 4 or 5 years since I moved out in Mcgonagall. they deliver just about anywhere and their food is not to be beat theyve got great service and I prefer to have them deliver so I can tip the drivers genuinely because they deserve it I dont want to pay grubhub Id rather pay the driver.
Pizza made good by using much better ingredients than your average Papa Johns. The sauase stands out as excellent but the prices are 5$ more than the normal. Beware of out of date menu prices they went through a big price hike of most items in July 2019 so if your twenty dollar order turns into a thirty you have their old menu.
Not sure if the change in ownership or the change in staff resulted in the extreme negative experience today. Why I would want half my order to sit aging under a heat lamp while they scramble to make the part of my order that was forgotten is beyond me. A shame when chain restaurants are better able to uphold service standards than local small business. Makes it impossible to support them 😒
They have terrible customer service!The driver was completely atrocious and rude, which was really awful to do in front of my 8 year old child. I brought out my phone AND my laptop to show the driver that my CC went through and my order was accepted by their system. The driver insinuated that I was trying to scam them and get free pizza. I repeated that I had received an email saying my order and CC had both been accepted. I handed the driver back the pizza and made the trip to the actual location to speak to the owner.They dont understand their own online ordering system works and they print out emails of orders to run the credit card through. The owner stood and handed me an email with my order on it and said You only put in the last 4 numbers of your credit card so we couldnt run it through our machine here and pointed to a POS system for running physical credit cards. I told him that if he had been able to print out my entire CC number from an email about my order, he would really have an issue with online security. He doubled down and told me that all the orders that come through have all the entire CC number listed. BEWARE IF THIS IS TRUE. THEY HAVE COPIES OF YOUR ENTIRE CC NUMBER JUST SITTING AROUND FOR ANYONE TO COPY.I tried to resolve this with the owner by asking why on earth he would make my entire $40 order if I had not paid for it and he said that he tried to call me, which was a lie. He called me once I was already pulling into the parking lot. I asked again why he would make the entire order if he could A) not reach me by phone and B) according to him, I had not paid for my order. He didnt have an answer so he called me a liar.WOULD AVOID THIS PLACE AT ALL COST.Subpar food and rude owner and workers.EDITED as of 12/27/20I decided I would try again with this place today, hoping they had rectified their issues, and placed another order. I was called 10 mins after ordering and a voicemail was left that said their system had a DO NOT DELIVER for my address and they would not ever be making an order for me. So no matter what this owner put in his follow-up, they are liars and petty as hell.
Pizza Chef is a staple of our weeknight dinner choices. Theyre very reasonable with their prices and the pizza never disappoints. Its not my favorite pizza in the world, but its always fresh ingredients and they deliver it nice and hot every time. They have great apps and starters too. Hold off on the steak hoagie though, as it pales in comparison to the best around... Richards. They seem to have tried to copy the above restaurant with the style of their hoagie...but they miss.
It was our first time eating here and it was a great experience. The food was great, a little pricey but it was sooooo worth it. We got a little bit of everything, a pizza, hoagie, a 3-way and pickle fries.The employees were super nice and attentive. We ate inside and our food was ready a lot faster than I thought it would be. Definitely one of our new favorite pizza places.
On 5-4-2021 i called pizza chef to order me something to eat and they say they was closed and the hours are on the door and say MON -THUR 11AM -11:30PM. AND IT WAS ONLY 11:00PM WHEN I CALLED THEM and they wouldnt take my order at all and the person that answered the phone was rude about it and say we closed and hung up on me
I am so upset with this restaurant. First off i ordered cheese coneys and they didnt put cheese on 2 of them and forgot to bring mountain dew. Ok. thats fine. Ill just call back and politely ask to bring some cheese amd my mountain dew back. When on the phone the so called manager argued with me disrespectfully about what i ordered and told me if i didnt specify putting cheese on a cheese coney then they are not going to put it on there and that i just needed to eat it. When the driver got back to bring my mountain dew. I told him about the rude treatment and the driver got defensive and started saying i should pay attention to what i put on my order next time. Mind you he had the nerve to ask me for a tip and forgot to bring me what i payed for. On top of being very disrespectful when all they had to do was fix a simple mistake. I will never eat here amd i will also be telling everyone i know about the awful experience i had with them. But the only thing good to say was i liked the onion rings. Me and my family couldnt even enjoyy our meal
Deserves zero stars. Multiple managers and boss are very disrespectful and even aggressive sometimes. The place is disgusting, they go days without switching out the food containers on the make lines and sometimes even longer until they’re forced to. There are several holes in the ceiling that allow water to drip when it rains, sometimes into the food. A lot of gnats and flies are around, and just rest on customer’s dough most of the time. The boss has people working under the table where they’re paid at the end of each night. When and if it’s swept, ants will pile up in the trash pile you’ve created and ants can also be found in the ice and soda machine. I don’t recommend, food tastes good but is made in very unsanitary conditions. A couple managers and especially the boss (Gary Connelly) do not have respect for anyone but themselves and will shame you for everything you do wrong but never the things you do right. They aren’t grateful for their employees at all.
I usually eat in the restaurant instead of getting it take out or delivered. The employees are great, there is a young lady who takes the orders and refills my drinks who is always doing a great job. The Food is pretty good, my favorites are the steak hoagies and chicken hoagies. Im not to crazy about their fries though. My only real complaint is that it is located right next to a bar and on the weekends it can be difficult to park sometimes.
Delivery drivers come right in from a delivery and just start making food and dont wash their hands! The one oven cook was back and forth touching his face (long beard)and moving a trash can around and cutting pizzas and the other young gentlemen answering phone calls had no customer service at all! I stood up at the counter for almost 20 minutes after I called it in and paid and I just so happened to over hear their conversation about an order, well what do ya know its my order! The kid took my number down wrong and they had been trying to get a hold of me cause they were out of half the items I ordered! Very unprofessional and rude and not up to par and sanitary rules!!
Ordered online. Waited an hour and half. Called them and they said their online ordering doesn’t work so I placed my order over the phone and said if online ordering doesn’t work, it needs to be removed from the website. The manager then told me I had to order more food if I wanted them to deliver. I told him I didn’t want to spend more money, I had already ordered and waited an hour an half. He said he wasn’t going to send a driver out for such a small order (it was $18.95 and they have a $20 minimum apparently). I asked him to make it right and I thought he should actually comp my order but I’m willing to pay if maybe he could just waive the order minimum. He was very rude and unwilling to do anything for me. Will never order again.
Best pizza in town by far. Their Bacon Chicken Ranch pizza cannot be beat and this is our GoTo pie whenever we feel like eating pizza. I used to think Papa Johns was pretty good until my mouth met Pizza Chefs Chicken Bacon Ranch, but a pie by any other name is NOT the same. Even La Rosas pizza dont taste very good next to Pizza Chefs in my opinion. Give Pizza Chef a try- I dont think you will be disapointed!
Highly disappointed in the recent service we have received. When placing an online order it doesnt go through but we still receive a confirmation number that makes the customer assume the order went through. When calling the store with issues we are met with a yeah, that happens but no attempt to remedy the situation. If the online service is not working, then it should be shut down completely instead of allowing orders to go through (the mobile site does not say if the ordering is down or not).
If the short girl with glasses is working the pizza is good. If the bald guy woth a beard and glasses is its dry. So I really like this place but sometimes they dont do so good.Order large pep pizza with extra sauce. I left I picture of what I got. They said 55 minutes it was here in less then 15 and the pizza wasnt even hot- all bubbles- and it was dry- the bread was stale. Im 2 minutes from the store. They remade it after I called.Another order on 2/14All I want is extra sauce on the pizza. But no it dry6/24 garlic cheese bread really ?I order pizza every Tuesday7/19All I want is extra sauce on my pizza but no ots dry.8/9 order the same thing large pizza extra sauce and it was amazing I ate the whole thing! Here again the girl with the glasses was working8/23 pizza was amazing. Got poppers to and they where just a little over cooked but still great. When the do good its amazing !
Total reviews rating 4.3
188 Reviews for Pizza Chef Gourmet Pizza 2023:
Review №1
2022-02-097.99 for a large pepperoni!! Now thats an amazing deal... I think they have it every Tue!! Definitely recommend this hidden gem
Review №2
2022-05-06There should b an option for negative stars on this place! I order chicken fingers, curly fries and 3 medium pizzas at 3:38 p.m. it was not delivered for 2 hrs. When I ordered they said it would b 45-50 min. Once pizza finnaly arrived not even hot. I am less then 5 min from Puzza Chef. There is absolutely no excuse. Youd think they would say sorry for your wait or something. Butt. No.
Review №3
2022-01-06WOW!!! The pizza was 🔥🔥🔥🔥🔥 better hoagie than Richards 4sure…. Am glad I found them 🍕🍕 Look at all that toppings on my pizza #Value4Money
Review №4
2022-04-22Best pizza in my opinion. Been eating there for 10+ years and still giving amazing quality.
Review №5
2022-01-31Small place, great food. They were spot on with all of our meals. Ill be going back here regularly after our big chain local Doms screwed us on a credit from a previous botched order. This place is doing something right and they deserve to be recognized. No frills good food, and smiling service to boot!
Review №6
2021-09-07Pizza Chef is right down the road from us so they are very convenient. I havent tried anything here I didnt like. Weve probably ordered from here at least 20 times and the quality and taste is always great. Anything from a popular pepperoni down to chili dogs and onion rings. They have a very good selection of food. The hoagies are also very delicious. I think the crust on the pizzas are very good. Never too crunchy but a light crisp and buttery and the inside is cooked well but still slightly chewy makes for a perfect dough. I get indigestion very easily and most of the pizzas wont make me feel like I need to pop a Tums right away. However, chili will make me have heartburn super easy and of course my kryptonite here is the chili pizza. Its a great thing they make it to die for. The workers are always friendly and quick with orders. Never had a bad experience and the workers are always in a good mood like they love their jobs.
Review №7
2022-04-08The pizza is bomb AF! I wont eat pizza anywhere else! Great management and great customer service!! Definitely recommend!
Review №8
2022-03-28Really good food they never slack on extras the service is awesome. The facility is nice so I stop here whenever Im in town.
Review №9
2021-12-20Scammers working there. Took my credit card information to pay for meal, said it went through. Pizza gets delivered and tried to get me to pay cash. Then called back 20 minutes later and called me a liar and said I never gave them a card and called me a thief. People in there are trash. Managers unqualified and unprofessional. Poorly ran business.
Review №10
2021-12-21Ive been ordering food for years from here but after our last ordeal never again. My son called and ordered food i gave him my credit card to pay i heard him give my card # to them , they showed up and wanted him to sign credit card receipt so he did next thing i know the manager called and demanded our card # again we said ok but we had already gave it to them and sighned a receipt to he called us a liar and said his employee said we was paying cash (that was a lie) and said we stole a pizza WOW argued with him after being accused of being a liar and a thief. I asked if i was going to be charged twice on my card and he just kept saying we were stealing a pizza. Dont care to pay for the pizza but who has my card # and why did they lie just sounds sketchy now im going to have to cancel my card so whoever took my card # doesnt charge on it very disrespectful manager and unprofessional wouldnt recommend anybody to pay with their credit card to this place