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Phone: +1 330-995-2890
Site: https://www.petsmart.com/stores/...
Opening hours
  • Monday:9AM–6PM
  • Tuesday:9AM–9PM
  • Wednesday:9AM–9PM
  • Thursday:9AM–9PM
  • Friday:9AM–9PM
  • Saturday:9AM–9PM
  • Sunday:10AM–7PM
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Total reviews rating 4.3

199 Reviews for PetSmart 2023:

Review №1

2022-05-23

Went in earlier because someone dropped a kitten off on my porch. Wasnt expecting that I mean who would..So I needed supplies the associate who was working went above and beyond. Just so incredibly kind. Also knowledgeable about products and animals. She also went above and beyond to ensure I saved money and showed me a variety of products. Wish I had gotten her name I was so busy this morning trying to get the little kitten all set up.

Review №2

2022-03-10

Hannah did an excellent job with my anxious German Shepherd. I was a little worried because he was going through a fear period. He wouldnt let me brush him at all (hes better now, but it took a while!) I would totally go back, except Id purchased an expensive blower for my other dog (long double-coated breed). It just makes sense to groom them both at home now.

Review №3

2022-04-11

We started a fish tank and went to get all the information we needed. After doing everything we were told and buying the amount of fish we were told to buy 2 died within the first 12 hours. We brought them back to get replacements and more information and my husband was told, you need to figure out what you are doing so you stop killing our fish. We explained that we came to find out exactly that from the so called experts. After 2 days of coming back 4 times for answers (and 4 dead fish later,) we were told 3 sets of information from 3 different people. We ended up getting another 2 fish from a different local pet store and recieved actual information from informed employees who know and understand the types of fish we are working with. We were told that everything the PetSmart employees told us was wrong and they gave us actual insight and information to help our tank be successful. We havent had a problem since. Those employees obviously dont actually have any training on caring for different species.

Review №4

2021-06-24

Had to go here to try to find a treat for my dog whose got sensitive skin and issues with itchiness. Had a variety to choose from so I was able to get a few to try, a little pricey but its expected since shes needing special foods and things in her diet.

Review №5

2022-06-27

We had a bad experience trying to adopt cats here. We filled out the form and we were ready to adopt two kittens that had been at PetSmart for over a week. The lady took the form and said there was another family coming to look at all of the cats, not the specific ones we wanted, but all of them and then they would choose. We thought that was a bit unfair, but decided to wait and see if they chose those two specific cats. The women was supposed to give me a call later in the afternoon to let me know if the kittens had been adopted or not. She never called. My husband called and apparently the cats are spoken for now from a different family, but are still at the store because this family can wait up to a week before they pick them up. We were ready to take those kittens home (to a very loving and safe home) and are very disappointed that no one contacted us and that they gave them to another family after we had shown interest.

Review №6

2022-05-08

Horrible first experience. We went there at 9 it was are first time, and it had just turned 10 oclock we wanted to go in and look. And the lady stopped us and said are you here for pick up. We said no were just here to look. And she said ok well we cant sell anything till we are officially open in a few minute we laughed and said okay! Then his guy comes over and says yeah you guys need to leave we arent even open and basically pushed us out of the way. I will never go back there again!! Rude staff and they could have put a sign appointments only. Thanks for ruining my moms day on mothers day!!

Review №7

2020-08-02

If youre a pet owner you already know about PetSmart so theres nothing Im going to say and thats going to make you like any more less than you already do. You know what they sell, roughly what the prices are, but this review is about something you might not know. Theres a guy named Trent that works in the fish section who has a near encyclopedic knowledge of that department. There are still lots of people who love keeping aquariums or ponds. This is the guy you want to talk to if youre thinking of doing either. Trent told me that he actually keeps coy in his basement in a pond, several small tanks with tropical fish, and is genuinely a fanatic about aquaculture. Theres probably little you can stump him on, hell help you if youre just starting out or if you are a seasoned hobbyist this guy will help you find whatever youre looking for in short order. When I need something in that department Ill ask for him by name. You should do the same, youll be glad you did.

Review №8

2022-01-07

Had our dog in the salon for a simple nail grind yesterday. She came home and proceeded to bleed all over the house from severely cut up and shredded skin on her feet (not bleeding from the nails). Found out the technician was new and likely never did this procedure before. How is this possible? Then was told by the store manager that she couldn’t say they would reimburse me for my own vet to treat the wounds, but suggested that I should bring her in to the “ in store” vet to treat. After checking, the manager said that the store vet was too busy to see our dog today, yet still wouldn’t commit to covering our costs to go to our vet. This is not the first time our experience with this salon was unsatisfactory but it will definitely be the last!

Review №9

2021-07-03

Great variety, seem to always have sales of some sort going on. My dog unfortunately has sesni

Review №10

2021-12-01

Dr. Beach is the best veterinarian and so kind and compassionate. The staff at this location is very nice and helpful. Thank you Zack and Vanessa and Ashley and anyone else I may have forgotten who touched Mr. Beans and my life. The pain of losing him is horrible and hopefully it will go away but thank you everyone. ❤💔

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