PetSmart in Aurora
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Aurora, Portage County, Ohio, US
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Site: https://www.petsmart.com/stores/...
- Monday:9AM–6PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–9PM
- Saturday:9AM–9PM
- Sunday:10AM–7PM
PetSmart in other cities:
I recently purchased a snail (I know, right?) and a siphon tube for cleaning and replacing water in the tank. The employee who helped me was very knowledgeable and helpful! She took the time to help me with my eco-aquarium that house my 2 Glofish. She gave some advice on feeding and how to maintain the tank. I learned a lot and was so appreciative! My aquarium has never looked better!
I had been coming to this location (Aurora, Ohio) for years to get my dog nails trimmed!! It use to be walk ins, then due to COVID they changed to appointments now, it’s walk in and appointments. So I made an appointment for 2pm, arrived, paid, and ran to Walmart which is next door to pick up a item. The lady called saying my dog was ready and I said ok coming in, I had been waiting in the car for them to call like they usually do. When I walked in 3 assistants attacked me saying next time wait in the store, this is a walk in service with a very rude tone and attitude. I don’t know if they are new to this location, but I have never been told I had to wait in the stores all these years and I’ve never had horrible customer service like this from the assistants. I didn’t recognize any of them they are all new. But I told them how I made an appt and had ran to the store next door & was waiting in the car for them to call because they’ve always done that. I reminded them that I’ve been a customer for a few years now and this was not my first time there. I’m a registered nurse so working in healthcare you have to be mindful of how you approach your patient & even grooming I am still considered a client. I honestly don’t think I will ever come back to this location, the aggressiveness that I received was totally disrespectful!!!! I will be leaving this review everywhere.
I brought my dog in for his check up at the Banfield pet hospital inside pet smart. The people who were working at the desk and they veternarian were very kind and patient even though they were very busy. We had a good experience here and will continue to come here for vet visits. I pay a low monthly fee to get my dog his check ups 2 times a year, visits for health issues, teeth cleaning and his vaccines. Its the best way to get your dogs health taken care of at a low predictable price! Highly recommend ⭐⭐⭐⭐⭐
Took my little corgi there to be groomed. They normally do a wonderful job.. Now, she has flea and tick treatment, and is bathed at home with flea and tick preventive shampoo. So it was with much dismay that we picked her up and found she got fleas while she was there. I will definitely be learning how to groom her at home after this.
Weve been getting our dog Kendra groomed here for about a year now. The staff is super friendly, and the groomers are all total perfectionists! Kendra always looks amazing when shes done with her. The price is a little more expensive than other groomers weve been to, but I feel its worth it to get such great results!
This was my first visit to this location. They had a really nice area of clearance item in the front of the store, instead of the back, in a corner. I liked the ease of signing my dog into the grooming area, and the way they handled his hyper, but nervous behavior. They had him ready at the time they quoted and even sent a courtesy text to say he was ready.
This is a super clean and well stocked store. They have many varieties of animals foods, toys, pet clothes, and health care items. I enjoy watching the lizards and snakes and there always seems to be a child watching the hamsters:)The prices are varied because they offer everything for any income. They have clearance end caps with many choices for discounted food and toys.The staff is always friendly and helpful and it’s always a fun shopping experience.
Got my dog groomed here and they shaved him so close to his skin that it was bright red and he was in a lot of discomfort. Really great store but do not recommend grooming. From what I researched, if the blades are dull, or too hot from overuse it can cause skin irritation. Not sure if this was the case or what, but my poor pup has been miserable. 🙁 and cost me $77 to basically torture my dog!
Double review of both PetSmart and Banfield. Staff is always helpful, sometimes I cant figure out where things are but if I ask they walk me right over to it. For Banfield, theyve always done a great job with my pets. Ive worked with Dr. Beach a few times and you can tell she really cares about her job.
I have been taking my golden retriever here since we got her 3 years ago. She is very healthy and we have absolutely no complaints. The Banfield vets have been great and they are really gentle with her when they take her back (she gets very nervous going there as most dogs do going to the vet.) The groomers are decent, too. I take her there every other month or so to get her nails clipped. They also have a great puppy class that I highly recommend. We learned a few crucial commands at about 6 months that are still working well today.
Ive gone there a couple times in the past two weeks to see if the ball python I want is still there and still friendly and the workers there are super kind (except for the register lady) and the guy who handled the animals yesterday when I went was super helpful to my mom, who was the only one that needed convincing to get one. He was also very knowledgeable about his animals he was taking care of and was very reasonable when she was asking if they bit and stuff by saying They can but chances are they wont and if they did it would be because they feel threatened. Other than that though theyre very chill and docile and it doesnt even hurt if they do nip you because they have very small teeth that 90% of the time dont break skin. And he was overall wonderful. I would definitely go back and get more reptiles and animals from them!
Took my shihtsu for grooming, after we picked him up he was very aggressive. When we would pick him up he yelped his ribs on his left side seemed to be hurt, I will never take him back there i dont like that they keep him in the back and groomed him im not sure what they are doing but now im convinced it wasnt good beware if you take your dog there.
Made 5:30 appt. Arrived at 5:20 to be told VERY rudely that I was late should have been there at 5. Not a table available all groomers were busy. She then told me I would have to.eait until.someone became available. She was curt and rude. Did not feel my dig would have been treated very nicely since I wasnt. Told her not to worry about and left will not go back.
Banfield was a waste of time. Sat for almost three hours and the vet & tech didnt perform a service, but managed to get my dog riled up. Was stressful for both of us.Went to Brimfield vat the next day and I was checked in, vaccines given and checked out within 45 min.
This PetSmart, is huge. Everything is organized neatly and doing a pickup online went smoothly. The Benfield is right next to the Grooming Center and right next to the Banfield hospital is the prescription food. It is very convenient to find everything such a organized manner. Managers and reps are very helpful with finding the right type of size of clothing for your pet, all the way to the toys and food that is best to use. Great Petsmart
Its PetSmart. Dont use the dog grooming service if you value your pet. Take them to a specialized groomer. Specialized groomers will charge you more, but they also dont just hire high schoolers who had a dog growing up, and hand them a pair of nail clippers. Ever wonder why so many dogs have extreme anxiety and fear of getting their nails trimmed?Otherwise marginal products and services. If you have cats that develop crystals, their PetSmart brand Authority cat food is high enough quality they may not have that issue with dry kibble. Its about $30 per 18# bag.I do always buy my cat food and litter here. I dont know who manufactures authority brand products, but they seem generally more reliable than the high gluten-meal cheapy pet foods all sold by Purina who owns practically all low and mid tier pet products.Expect only one register to be open and they will ask for your phone number. Have a fake one for spammers to call you never answer.
Three stars for having a huge selection of bird and cat food- I was able to get both a sensitive stomach blue buffalo cat food for the cat, and roudybush for the bird (which I normally dont see in stores, only online).I cant give it 5 stars because this particular store had 4 dead betta fish and 2 more with active fur coat (clear fuzzy looking fungus), which is incredibly contagious. I would advise caution if you buy fish from here- fur coat has a high kill rate and it is difficult to treat, one would hope they would at least glance at the bettas before opening in the morning....
This rating is not for PetSmart but for Banfield the vet that operates out of this location. Do yourself a favor and go to another vet my two experiences with Banfield where unpleasant to say the least! My last experience, I received a quote over the phone for surgery my dog needed it came in at $450 which was comparable to other vets. So I drove 50mins to Aurora, when I dropped my dog off Banfield changed the quote from $450 to $750! Sorry for the lack of back story but if I explained the entire day it would take up a whole page! Needless to say I did not go through with the surgery and was extremely disappointed that the vet who was suppose to perform the surgery would not even take a second to speak with me on the phone or when I came back to pick up my dog. To tell you the truth I never even knew who the vet was that was going perform my dogs surgery or his or her credentials (another red flag)! When it comes to my pet and what vet I choose I like to hear other peoples experiences, after my experience Banfield is not the vet you want to take your pet to! I compare them to the puppy mill of vets, get them in and get them out type treatment, mass production creates mass profits!
The betta fish are kept in excessive states of animal cruelty. Pets that shouldnt be housed with more than one to an enclosure are housed with 3 in one. They sell awful sizes of tanks for reptiles, and support the usage of sand in enclosures for reptiles like bearded dragons-something anyone who knows anything about bearded dragons or many other reptiles should NOT be done.
Total reviews rating 4.3
199 Reviews for PetSmart 2023:
Review №1
2022-05-23Went in earlier because someone dropped a kitten off on my porch. Wasnt expecting that I mean who would..So I needed supplies the associate who was working went above and beyond. Just so incredibly kind. Also knowledgeable about products and animals. She also went above and beyond to ensure I saved money and showed me a variety of products. Wish I had gotten her name I was so busy this morning trying to get the little kitten all set up.
Review №2
2022-03-10Hannah did an excellent job with my anxious German Shepherd. I was a little worried because he was going through a fear period. He wouldnt let me brush him at all (hes better now, but it took a while!) I would totally go back, except Id purchased an expensive blower for my other dog (long double-coated breed). It just makes sense to groom them both at home now.
Review №3
2022-04-11We started a fish tank and went to get all the information we needed. After doing everything we were told and buying the amount of fish we were told to buy 2 died within the first 12 hours. We brought them back to get replacements and more information and my husband was told, you need to figure out what you are doing so you stop killing our fish. We explained that we came to find out exactly that from the so called experts. After 2 days of coming back 4 times for answers (and 4 dead fish later,) we were told 3 sets of information from 3 different people. We ended up getting another 2 fish from a different local pet store and recieved actual information from informed employees who know and understand the types of fish we are working with. We were told that everything the PetSmart employees told us was wrong and they gave us actual insight and information to help our tank be successful. We havent had a problem since. Those employees obviously dont actually have any training on caring for different species.
Review №4
2021-06-24Had to go here to try to find a treat for my dog whose got sensitive skin and issues with itchiness. Had a variety to choose from so I was able to get a few to try, a little pricey but its expected since shes needing special foods and things in her diet.
Review №5
2022-06-27We had a bad experience trying to adopt cats here. We filled out the form and we were ready to adopt two kittens that had been at PetSmart for over a week. The lady took the form and said there was another family coming to look at all of the cats, not the specific ones we wanted, but all of them and then they would choose. We thought that was a bit unfair, but decided to wait and see if they chose those two specific cats. The women was supposed to give me a call later in the afternoon to let me know if the kittens had been adopted or not. She never called. My husband called and apparently the cats are spoken for now from a different family, but are still at the store because this family can wait up to a week before they pick them up. We were ready to take those kittens home (to a very loving and safe home) and are very disappointed that no one contacted us and that they gave them to another family after we had shown interest.
Review №6
2022-05-08Horrible first experience. We went there at 9 it was are first time, and it had just turned 10 oclock we wanted to go in and look. And the lady stopped us and said are you here for pick up. We said no were just here to look. And she said ok well we cant sell anything till we are officially open in a few minute we laughed and said okay! Then his guy comes over and says yeah you guys need to leave we arent even open and basically pushed us out of the way. I will never go back there again!! Rude staff and they could have put a sign appointments only. Thanks for ruining my moms day on mothers day!!
Review №7
2020-08-02If youre a pet owner you already know about PetSmart so theres nothing Im going to say and thats going to make you like any more less than you already do. You know what they sell, roughly what the prices are, but this review is about something you might not know. Theres a guy named Trent that works in the fish section who has a near encyclopedic knowledge of that department. There are still lots of people who love keeping aquariums or ponds. This is the guy you want to talk to if youre thinking of doing either. Trent told me that he actually keeps coy in his basement in a pond, several small tanks with tropical fish, and is genuinely a fanatic about aquaculture. Theres probably little you can stump him on, hell help you if youre just starting out or if you are a seasoned hobbyist this guy will help you find whatever youre looking for in short order. When I need something in that department Ill ask for him by name. You should do the same, youll be glad you did.
Review №8
2022-01-07Had our dog in the salon for a simple nail grind yesterday. She came home and proceeded to bleed all over the house from severely cut up and shredded skin on her feet (not bleeding from the nails). Found out the technician was new and likely never did this procedure before. How is this possible? Then was told by the store manager that she couldn’t say they would reimburse me for my own vet to treat the wounds, but suggested that I should bring her in to the “ in store” vet to treat. After checking, the manager said that the store vet was too busy to see our dog today, yet still wouldn’t commit to covering our costs to go to our vet. This is not the first time our experience with this salon was unsatisfactory but it will definitely be the last!
Review №9
2021-07-03Great variety, seem to always have sales of some sort going on. My dog unfortunately has sesni
Review №10
2021-12-01Dr. Beach is the best veterinarian and so kind and compassionate. The staff at this location is very nice and helpful. Thank you Zack and Vanessa and Ashley and anyone else I may have forgotten who touched Mr. Beans and my life. The pain of losing him is horrible and hopefully it will go away but thank you everyone. ❤💔