Appointment required
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (199)
The new facility is HORRIBLE. Penzones went from a 9 on a 1-10 scale to a very generous 6, if that. From the moment you step in, instead of a nice open inviting area you are confronted with a faux wall of marketing and it only gets worse from there. No pleasant waiting area, no private treatment stations, no more classy, upscale areas anywhere. The only positive thing about the place is, if you happen to be there on a gorgeous day you can sit outside on the patio and enjoy the wonderful view of the traffic circle! The only reason I am even slightly considering going back is that my hairdresser is a family member. Otherwise I would definitely find a new place. No reason to pay Penzones prices for a bargain warehouse atmosphere.
Easy and fast booking online. Laken took me right back to her station as soon as I arrived. My manicure was very relaxing with warm towels. Laken was excellent.She made sure I was comfortable and that she was shaping my nails the way I wanted them. Definitely booking my next appt at Gahanna with Laken!
Awful experience, over priced, rude stylist, gel nail polish was peeling off with in 3 days. Was supposed to be a mother/daughter spa day but we were separated for all our procedures. My daughter Zoey and I were in on Wednesday March 30th.
Couldnt have been MORE disappointed in the new Penzone salon. I arrived 10 minutes early for my appt.Not ONE of the 6 people standing around a desk said a word to me. I checked myself in and proceeded to amble around waiting.15 minutes AFTER my appt time, no one had still said a word; no update was given about my stylist (Sasha) and I walked out STILL without a word. Now an hour later and no one has even called to see why I left (should have seen that I checked in, right?).Ill be going to Kenneths tmw.
I scheduled my appointment a week or so ago to get my hair done for my vacation and I just got a call 24 hours before my appointment that they lady was supposed to do my hair pulled and that their are no other opening for that day. I would have liked for them to do something to try and make my appointment possible but no I won’t be going to this salon at all I would have liked to have know days ago not a day prior when I can’t reschedule my appointment because I’m on vacation
I highly recommend this salon and seeing hair stylist Lily! Shes amazing and talented, her kindness and educating you about hair is a bonus. Go see her!
Google asked me what I like about Penzone (good quality, professional, clean, etc)...I would say all of the above! I have been coming here for hair, nails, what have you, for years and every artist has been a great value, professional, on time, etc. I always feel so pampered, beautiful, and like the best version of myself after leaving this location. All the artists here are welcoming, friendly, warm, and get the job done. 10/10 would recommend, whether it be for a sample manicure of a complex dye job.
A nice salon but felt a bit rushed. My stylist ,who I was seeing for the first time, wanted me too get shampooed before I had time to discuss possible hairstyles.
Usually I go here and leave pretty happy or with my hair as it stays nice for the next day or two, but this time I had Hunter who had never cut my hair before. She knew exactly what I wanted and I left about a week ago and still receive compliments how how nicely layered my hair is. I also have problems with leave in conditioners or heat protectants and she recommended one that I have been using for the past week that has left my hair feeling so great. She is also great with conversations, I felt comfortable talking to her, and she was great at understanding what my hair needed. I have never been so happy with my hair before. I would definitely recommend her for anyone who has long hair that needs layered or anyone that needs recommendations on what products to use (or anyone that wants to receive compliments on their hair for weeks!).
I’ve been to this salon several times and never had an issue. My most recent visit was with Vanessa. She was very nice and professional but my hair cut was absolutely not what I wanted. I have a long bob and asked her to just freshen it up. As everyone knows a long bob is shorter in the back and longer in the front but some how my hair came out shorter in the front then longer in the back? It’s completely uneven. I did not realize there was any issue before leaving because I asked for my hair to be curled and she cut and styled my hair away from the mirror. Nice salon just choose your stylist wisely.
I’m new to the area after years of having been spoiled with my previous stylist, so it was a little scary to “blind book.” My hair is icy blonde after years of lightening and a very short, layered undercut. Having decided to grow it out, I reached a very weird phase of the grow out and needed dimension to my color, and a good set trim to “hide” the awkward phase. I was really nervous and didn’t have a strong sense of what I wanted- just what my end goals were. I booked with Molly and she really did a great job!!! She was very honest and managed my expectations - and my tendency to be impulsively dramatic with my hair :).She was neat and timely, was honest and clear on expectations. I thought my hair looked great when I left but after a day “living in it” - I love it. It really brought health and dimension to the look, and I appreciate her approach so much. I’ll definitely be back to book with Molly!
MUST GO HERE! ADRIENNE (hair) AND ANGELA (makeup) ROCK!!I went here for my hair and makeup for the day of my wedding. The environment is so amazing and they have a coffee bar!! The customer service is incredible. Adrienne did my hair and she was amazing and super nice. Angela did my makeup and she was so sweet and talented. Both ladies did what I wanted and were just absolutely amazing people. Super professional and talented. I HIGHLY recommend and would definitely go back.
Athena did my makeup for a photo shoot and I was OBSESSED! Athena is the most outgoing and funny person, and is totally relatable. I will definitely have more services by her in the near future!
Omg!! I was so amazed by the beautiful salon on the outside in. The artwork is to absolutely die for, please dont take offense to the term die please. There is no other way to explain how beautiful and uplifting. I am so delighted to be one of the CleanTurn, ladies to help clean the PENZONE SALONS You all are amazing and very respectful to the ladies whom come during or after closing. It is just pure gorgeous. I dont mean to say this is it may not make since. When i look at the are on the wall it seems as if everything is separate and it pops out at me as a picture that contains 3 D would. Thank you! For letting me share. Congrats!!! To each and everyone of you. Because with him and all who have put the work in day and day out deserve a shout. $GetitGurl$ 😉
Had my Highlights done with Desiree & they look Amazing !So happy to be Blonde Again. She did a Great Job,#KUDOS;)!!!
Everyone was so helpful. The new facility is beautiful. The different stations are nice. Yeah I have a new hair dresser, Eden! Thanks so much Debbie and Eden.
Scheduled my daughter for the curly girl service and this is what we got.. WOW! No refund or any communication back after I contacted about the disappointment.
I was referred to this hair salon after the initial salon I chose could not do the color I wanted. I setup a consultation for myself and my daughter with a stylist. The consultation, I thought, went fine. However, I received a phone call 3 days before our appointment stating the stylist was uncomfortable doing these services due to the chosen hair color. (My daughter and I have dark curly hair.) This was noted both in the notes prior to the consultation and our hair was looked at during the consultation. I was given the excuse that the owner was not in the office and therefore could not notify me any sooner than what she did. My consultation was about two weeks prior to the appointment date. The way this situation was handled was unprofessional, not to mention I am left wondering if the reason my hair was not able to done was due to the lack of experience the stylist has with hair on women of color. This was an awful experience and I will not be back.
Was greeted by the stylist, Jasmine. Lovely young lady who began the appointment with one of the most important steps, my consultation. This was my first appointment with Jasmine. She didn’t know me or my lifestyle so she knew nothing about my hair. I was thrilled to be having the conversation. I had a few screenshots of what I liked. She asked me to “pick one”, so I chose one and she began. Trust me she had her work cut out for her ( no pun intended). I had visited another salon 3 months prior to this appointment and that cut and style didn’t go so well. Jasmine was engaging, professional, pleasant, and best of all AMAZING! I will most definitely be scheduling my next appointment with Jasmine in July!
I was very disappointed in my pedicure service today. Rose was the name of my professional. She informed me that she was new to the salon, but that she had been doing nails for decades. Every aspect of the pedicure needed work. The worst part was the way she prepped my nails and the painting. She did a very poor job of keeping paint off my skin and did not clean up any of her sloppiness. I expected a better experience all around for the price and I absolutely did not get that.
Had a fantastic time with Celeste! I came in for a haircut and fresh look after quite a while since my last trim. She listened to the style I wanted and perfectly brought it to life! The experience overall was super relaxing and exactly the type of pampering that I was hoping for. She made me feel so welcomed, and I left positively glowing. Cant wait to be back!
Lily did such an amazing job! I have a hard time trying new hair stylists but I will certainly be going back to her!
I started getting my nails done by Nancy and will never go anywhere else. They look great every time! Nancy pays close attention to every last detail and makes sure my nails are perfect and exactly what I want. I’ve noticed that both the acrylic nails themselves and polish holds up longer than any other salon I have ever been to as well. (And I am pretty rough with my nails!) If you’re thinking of getting your nails done at this salon I highly recommend going to Nancy!
This is a great place! It’s clean, the staff is friendly and they have great hairstylists. Desiree is my stylist and she does a wonderful job. I have been going to her for years and have seen her do all different hair types. She is a great addition to the Penzone team!
Desiree is amazing! I tend to know exactly what I want, but Im not good at explaining things. Somehow, she was able to perfectly create just what I was thinking. Cameron was friendly, upbeat & so knowledgeable about the products when she was checking me out. She really makes you feel comfortable like youre talking to a friend youve known for years. I will definitely be recommending Penzone to all of my friends!
I’ve been a client of the penzone salons since I moved to Columbus 5 years ago. I overlooked several poor experiences because I felt the quality overall was worth it. Today, however, will be my last time as a patron here. i waited over 20 minutes past when my apt was scheduled (I arrived ten minutes early so was there a total of 30 minutes and was greeted, checked in, and told my stylist would be down in 1 minute). I asked the front desk how much longer since my six month old was asleep in her stroller and knew I was on limited times. She stated “oh she’s been running late all day. Let me check”. This was the same one who checked me in 30 minutes earlier, saying it would be one minute. She came down and said it would be about five more minutes (no apology still). Even then, I smiled and said no problem. I heard her whisper to the manager and assumed she was telling her about the delay since she made her way over to me. Instead she said “hi. I see you have your daughter here and typically, that’s fine but since you’re also getting a spa treatment we don’t allow children unattended”. I clarified that there was some confusion since I was just getting a cut—no spa treatment and she backtracked and asked “well can someone provide childcare for you?”....I was embarrassed and mad all at once. My sister had gotten her hair done recently with her baby and it was no problem AND more importantly why wasn’t this told to me nearly 35 minutes earlier when I checked in.I will not be making any future appointments here—not because of the error (it’s happened before here and I’ve overlooked it since mistakes happen) but rather because of the cold and unapologetic nature of their response. As a new mom, it look a lot of arranging for me to make this appointment and as a company that endorses female empowerment and costumer-led service, there is a significant disconnect in how this is carried out.
I have been going to this PENZONE location for 18 years and have been blessed to have the same spectacular stylist, Janet Woda, all this time. I could not ask for better service. When they reopened, their safety precautions, the cleanliness of the salon, everything they did to make you feel safe were superior! I call this salon my slice of heaven. You go in to someone pleasantly greeting you, you can sip on a beverage and really relax while you get your service done. No loud noises. No distractions. Just peace and calm. That’s why I keep coming back!
This was my first time visiting Penzone Salon and it was absolutely perfect. The building was clean, comfortable, and nice. Checking in was a breeze. I had my long hair cut, colored, and styled by Celeste. She was absolutely amazing, personable, professional and extremely talented. Celeste made my experience super memorable and fun. She made this salon experience feel more like a girls day out (as opposed to what could have felt like a very long and boring experience). As a mom, these moments have become more on the rare side for me and I really appreciate them even more so now.It had been at least 2+ years since having my hair done professionally. I walked in with very minimal direction, but Celeste provided exactly what I was looking for. Caramel balayage/highlights, layers for volume/dimension, and just an overall fresh new look. She really nailed it and I loved it so much. My daughter, hubby, parents, friends loved the work Celeste did. I left the salon feeling like a new lady. So a really big thank you to Celeste & Penzone. I really hope to be back soon. 🥳
I paid for 2 services this past Friday- haircut and style and Manicure.I gave it a 4/5 experience becausea) Violet did a great job on my long curly hair! I had not had a haircut in such a long time (since December of last year maybe?) and Violet new exactly what I wanted. My hair looks healthier now. I will return back for sure.b) My manicure peeled off after 2 days. And my cuticles on my nails were not evenly trim and polished.
For my hair and eyebrows 5 stars. The gel manicure is horrible it looks like a 10 yr old did them.
Porter is amazing! I’ve been seeing her for years and it only gets better each visit. She has been able to update my look time and time again. It also doesn’t hurt that she is so fun to spend a few hours with and chat while I get my hair done (when I don’t have to bring my PC and work , lol). I am so picky about my blonde and she makes sure that it is perfect every time.
First curly girl haircut with Brittany she did a great job listening to the challenges with my hair. She did an amazing job. She even double checked ingredients in the products for allergens that would affect my family. Second I went to see Suzanne for a quick wax (I had accidentally booked a smaller window then allotted.) She was very kind and did a fantastic job making sure my brows still looked natural. Then finally I went to Siri for a premier manicure. Shes really nice and made sure I was going to be happy with regular polish before she started. She made sure to take her time. I really appreciated all three of them for listening and asking questions. Thank you for your hospitality.
I’ve been going to the New Albany/Gahanna location for a few years now. I see Celeste for my hair cuts and color and she is beyond amazing! I always leave feeling relaxed and my hair always looks and feels great! I love the atmosphere and everyone is so professional and courteous. I have an appointment next week and can’t wait—it’ll be the best part of my week I’m sure!
I came in for a leg wax and a hair style. Teagan was the one that did my legs and I loved her! She listened to my stories, laughed, and listened to my requests. Lily was my hair stylist. I showed her and idea and she recreated it perfectly! I’m definitely coming back!
My stylist was Kemarie and she is by far the best stylist Ive ever had. She was totally honest with me about my hair, she was very personable and fun. Ive never had someone ask what my hair goals were so when she did i was super happy I picked her to be my stylist. I typically never set up appointments to return but this time I did because I actually feel like Im in good hands. I will be highly recommendrec her to friends and family. Also the salon itself is beautiful and calm. All around great experience.
My review is specifically directed at the outstanding service provided by my nail professional, Nancy. I am a nail biter with sensitive, peeling cuticles, and with Nancy, I was never at any point uncomfortable. I got an acrylic full set done for a special event, and my nails feel strong but perfectly comfortable - not to mention they are gorgeous. Please see Nancy and give her all the praise!
Came here for bridal party hair and makeup. Opal did a wonders with my makeup and Molly was great figuring out a hairstyle that worked and making it happen. All very friendly staff and relaxing atmosphere. Thank you!
Desiree Desiree Desiree! She’s literally THE BEST.. if I want my hair STRAIGHT(thick hair) she gets it STRAIGHT! If I want blue hair, she will make sure it’s exactly the shade I want! Very professional and friendly at the same time..my hair has grown so much from her being my stylist. So if you want to look ur best and feel ur best.. She’s an expert in all things HAIR!
I found Lauren Dehart’s information on a FB page saying she worked at Penzone’s I took a chance and booked a style and color - both were fantastic. I went back for a highlight and it’s honestly the best I’ve ever had - the colors are exactly what I wanted. First time walking out of a salon truly excited about my hair color.
Jordan was fantastic. My hair looked amazing when she was done.However, the price was ONE HUNDRED dollars more than I was used to for the same service. The girls I checked out with were perplexed and couldn’t explain it. This was my first experience with the Gahanna salon. My stylist of 4 years retired from the Dublin location. I have 2 gift certificates, and if the price stays the same, I will move on to a more affordable salon. It’s not right that all of a sudden I’m paying $100 more. That is not good customer service.
I was received by a very kind guy at the door. The salon is big and very clean, although too cold for me... I like it that they are taking measures against covid such as requiring face masks and they are taking your temperature when you arrive. A negative thing was that I had to wait 25 minutes before being attended. I suppose this does not often happen, so I just probably had bad luck, although I never didnt completely understand what happened, the reason of the delay. My stylist was very kind and she did a good job. I love my haircut, it is very professional. It was my first time there, and I think I will return again.
Wow. Just had a fantastic massage from Kristina. I had never had hot stones before but have always wanted to try them - they were amazing. Kristina went over and above to take care of my sore spots. She used the perfect amount of pressure. I went in with pain and tons of knots and left with zero pain and zero knots. I will return very soon!
I use the Dublin and New Albany salons. I have had both hair and nail services and I’m never disappointed! When I need a gift I love using their gift cards and they always have fun jewelry on site that I like to add with the gift card. Makes shopping for a gift super easy. They have great staff and I’m never unable to get in with someone when I need to. I don’t always use the same people for my services because of my hectic schedule I usually have to go at the last minute and the staff never make me feel bad for going to other members. They are super understanding. Totally recommend this Company!
After years of searching for a hair stylist who knows my needs, I can say I finally found one! Adrienne (stylist level) was the best stylist Ive ever had. She knew EXACTLY what I was asking for! She was so friendly and very informative about products for my hair.Dallas was the best! She was friendly, personable and she recommended my nail color - since then Ive received nothing but compliments!& last but not least, Eva - aesthetician. She was friendly, efficient and fast!! My brows look amazing.I love this location and I will be returning!!
My fave stylist is Miley. She is very good at reading people. For example, she can tell when I want to chat or just sit there. She is also an awesome stylist!
Dear World: Please do yourself a favor and schedule a deep tissue massage with Savannah. Oh you don’t live in Ohio?? Then I’m not sure why you’re reading this review, but trust me when I tell you to book the appointment and catch the next flight out - ASAP. This woman is MAGICAL and turned my rigid, tense ball of a body into a bowl of Jell-O. I could say about one thousand other amazing things about her, but I’d rather just sit here in my sure to be indefinite state of bliss. 10 stars. A++. Standing ovation. End scene.
This place is like heavens. I have been going there ever since i heard about it. 5 star customer service and very personable stylists and staff members.
Only place I trust with my hair. Very welcoming, professional and offer a lot of services. Love Penzone!
Cora is the best stylist! She takes care to listen to what you really are looking for. I especially love that Penzone offers ammonia free hair color and their COVID protocols are the best I’ve experienced. Cheers!
I had my hair done 3 weeks ago and decided to get my product later. Looked at the sign for Davies volumizing hair mist, the only sign there was was a hair mess at $32. Went in there today to pick up the hair mist I get up to the register and they said $42. I said no the sign says $32. The manager comes out and looks at the sign that says this isn’t the right stuff. The sign for the volumizing hair mist was gone. It wasn’t rhere the last time I was there three weeks ago. And you would think because they failed to put the sign out there with the right prices, that they would sell that for $32. Mind you this product is expensive to begin with even at $32 now they’re saying it’s $42. So I didn’t buy it. After making a special trip over there to get it.
I had broken up with my previous hair stylist due to his hours of operation (Tuesday through Friday days only). After weeks of looking at various websites and researching stylists, looking at pictures of their work, I finally made the leap and set up an appointment with Clair in Gahanna. I intentionally waited before rating/posting because I wanted to live with it before providing my feedback. Clair is absolutely amazing! She did a great job with my color and my cut! Additionally, she just couldn’t be any nicer! I’ve already booked my next appointment!
I have been a happy customer for several years. Kim (Gahanna/New Albany location) has been cutting my hair for quite awhile and Ive always been very pleased. She is truly an artist and a perfectionist. Ive gotten facials and pedicures over the years and am always happy when I leave. I have made a decision to move to Florida soon and I will truly miss this salon, but mostly Kim! She is such a sweetheart and an amazing artist with scissors!
I was extremely unimpressed with the services I received this past weekend. Multiple issues with quality of work and management not allowing my 6 year old daughter to be with me during my hair appt for a bridal party, but yet allowed another client to have their adult daughter or friend present for theirs. I could go on but I emailed the company and have yet to hear back. Ive never been more frustrated.
Christine and Embrey were so completely wonderful!! I will ask for Embrey every time now and there will definitely be a next time soon! My daughter wanted a massage as a birthday gift but didn’t want to go alone. Upon her insistence I joined her. 🙂 SO GLAD SHE INSISTED. We both got a fabulous spa treatment from the moment we walked in. Excellent one hour massage was worth every penny. The environment was soothing and relaxing, the staff was courteous, friendly, prompt (very important!!,) and so professional. Checkout was a bit confusing because the cashier made it so. That’s my only negative response was paying and leaving the tip using my card should’ve been simple. He totally confused the situation.
The staff is very welcoming and management came and asked us if everything met our satisfaction after our haircuts and cared deeply about a concern we had with my husband haircut. They went above and beyond in every way.We will definitely make this our home salon.
I came here for a blowout and a manicure. I loved the nail tech Dallas, she was amazing and gave me exactly what I wanted. However the stylist that gave me the blowout used her heat on 450 degrees on my thin hair. It was too much and my hair smelled burnt and it definitely dried out the ends of my hair a lot. However, the HR team here is great the reached out to me and made it right. They were very thorough and made sure I had a great experience my second time.
I showed my stylist my inspiration picture and what I was left with looked nothing like the picture I showed. I had uneven lines and I got balayage but she took it way too close to my roots. When she toned it it was way too yellow so she re did it to try to look more golden but it ended up looking orange.
Desiree is great! She does a very good job and she very professional..I’m natural and she’s really helping my hair grow! She’s awesome with color. She knows what she doing
This used to be a beautiful salon filled with quality employees. It used to be a great experience that I definitely paid top dollar for.The salon is looking pretty old and run down. My facial was just so, so. The woman was very rough with the massage and really didnt work on my face all that much except to put on all kinds of creams only to turn right around and wipe them off.My pedicure was a little better. But both people seemed to be rushing through my service. I could not say I got the pampering I was looking forward to.
My stylist is Penny and she is fantastic! Very intuitive, friendly and easy to talk with. I feel like she goes out of her way to make it the best possible experience from her talent with cut / color / style as well as making her client feel important and listened to. Thats why I keep coming back!
The staff is very friendly and they now serve wine at their refreshment station. I love getting massages my Brenda, MasterMassage Therapist. Ive had her do my massages several times now!
Fantastic experience every time! Sydney always listens and gives the perfect haircut! Bonus that I always have a great time and am laughing while I’m with her!
Took my 9 year old daughter here for her Birthday, as she wanted a salon style experience. They were very professional and treated her like a little lady. Will be bringing her back.
I absolutely love coming to Penzones! Ive had multiple services done, including haircuts, massages and pedicures. Every time I come Ive had a wonderful experience and recommend people coming here any chance I get!
Fran is the best.Chucks art work is awesome!!
I love this place!! Spencer was AMAZING!! My hair is EXACTLY what we discussed, and I love it! I’ll definitely be heading back to her. The salon is so gorgeous, and I love that there is coffee, infused fruit water, and a full bar available for whatever you’re craving!
I have been going to the New Albany/Gahanna location for over 20 years. Everyone is nice and professional. Tracee is the best! I would not trust anyone else to style my hair!
After 14 months of the pandemic I returned and Desiree gave me the greatest highlights and cut and style i have had in a long while. Highly recommend Desiree for her skill, professionalism and expertise !
Facial was nice. Suzanne was great. Pedicure was cool but a bit costly with nothing special to justify it.Got my my makeup done and it was HORRIBLE. The woman was nice but it felt like she rushed my face, threw bright pink blush all over my cheeks and didnt even shape my brows with pencil or fill them properly. Will probably return for a facial but Ill never let anyone in there do my makeup again.
I am not pleased with how this is being handled. Beth was not able to help, by me coming in for a consultation how is that going to help. I just wanted my money return for the hair I paid for. I know that Mia the stylist charged me over the price. My hair was ruined, damaged. Do not think that is a lot to ask for, I expressed my concerns to the salon by voicemail and to the stylist any chance I got, also when the stylist saw me in May 2019.Very unprofessional that Beth says well we did not get any voicemails and the stylist Mia says she did not get any concerns from me. I am confident in what I expressed and to not have customer is always right is wrong, i can not believe the salon is ran this way. I am so unhappy with how the salon director Beth is not accommodating to my needs. She was not even considering to help me, her answer was we cannot do a refund. She just made the final decision on one conversation with me. I asked to speak to someone else higher than Beth, basically no one higher. Do not go here, customer is not right at this name salon CHARLES PENZONE.You are wrong, you did not reach to help me, what is a consultation going to do for me. Not a dam thing. My hair was ruined by the keratin bond extensions which is glued to your real hair, the stylist should of suggested tape in or micro beads. So disappointed.
Charles PENZONE is one above the rest. Price tag is high but the service you receive shows every bit and you leave feeling amazing. I have been coming to this salon since I was 12yrs old and now am 34. I will never go anywhere else. I’m loyal to my hair lady (Kay) who is the best ever. Alicia did my and my daughter eyebrows. She’s is very professional and efficient. However yesterday when checking out it was very confusing since I paid with a gift card. I only bought the gift card because of this box they had (which is all samples) when I made the appointment the lady said you can stop in the salon and get your box there since it won’t arrive before Xmas. The girls wouldn’t let me use the gift card for tip (I was not aware I couldn’t do that and put the extra money on there for that purpose) then when I asked for the box she handed it to me after I told her what I was told, then another girl came and said you didn’t purchase the card in the salon so your box will be delivered. I said not before Xmas so I need it as a gift, she then gave it to me reluctantly and I said do you need to make notes in my account cause I took these so they don’t mail mine. She said nope your good to go. As I was putting the tip that I had to use my CC for they were whispering about me. I brushed it off. About 10 min after I left the manger called and said I needed to bring the boxes back cause mine were mailed already. I said then why couldn’t they have looked that up if you clearly could. Why was this not taken care of while I was there. I had to make a trip all the way back out of my way to give them the box of samples. I wasn’t happy and told her she needed to make sure everyone was aware to check this before I left and to tell the scheduler not to tell customers this. I left very confused after I was in a good mood from being pampered, and thought it was going to be a great day! Not a way I’d like to leave in the future. I’m now aware of the GC and not being able to use as a tip so I will not load extra money on it.
Massage rooms are a bit plain, dated. But my Therapist was the bomb!! She was young, wish I could remember her name. Came for my birthday. First massage. Im trying to plan my next already.
I have always been very happy with the facials here, they do a amazing job and I will return for a facial. However, I went in for a haircut last month and it was the worst haircut I have ever gotten. The stylist was super nice and sweet, she wanted to do a dry cut, which I am not in favor of. She did wash it and cut it wet, but my hair is so uneven, you can clearly see how bad it is. All I asked for was a trim and layers. Layers are not blended at all, and my hair looks like zig-zag :( not sure if it was my bad luck, but i am not happy at all.
Sydney Kulow is the light of my life! In addition to her cutting-edge hair/color expertise, she and I connect on so many levels. My time with her is truly the highlight of any week; she truly makes me feel like Im her only client. I also LOVE the addition to the adult beverages! I continue to be a very satisfied customer!
I have gone to Brittany at Penzone/Gahanna three times trying to go lighter, she said that it will take a few sessions but we will get there, at the 3rd coloring, I showed her a picture told her I wanted to keep my roots dark because I wanted to grow out the Balayage but wanted to keep the already highlighted hair blonde and add pops of baby lights to add dimension, I even showed her a picture, told her how much I love the lighter color framing my face. Well, I now have black hair with a few pops of caramel highlights, my hair did not even look close to the picture, she said I think you wanted to go darker! No I didnt! I wanted my roots to stay dark not to completely dye my hair black. She also got annoyed when I mentioned that in our last coloring session my hair felt a little rough and I had to treat it to get it back to being soft ( I was not offending her work was just telling her what happened) well she got really passive aggressive and literally left my hair in a puff ball, and didnt smoothed it out at all. Also, their pricing is according to how they feel that day and not consistent, I called to get the breakdown of the service and have to wait until Tuesday for an answer. I paid over $600 in three session to go lighter and now have black hair, I literally feel heartbroken. When you are paying hundreds of dollars for a service you expect to get what you ask for, I understand if my hair was unhealthy and needed to be tone darker to cover the damage but it was not, she even said my hair is super healthy. At this point, I am done coming to this salon and they should have a training session on professionalism, I have enough challenges in life and dont need my hair stylist to get all passive aggressive on a simple comment.
I came in with a horrible haircut from a previous hairstylist, Kemarie was absolutely the best hairdresser I’ve been to in awhile. She was knowledgeable with my curly textured hair, gave me tips on how to care of it, very kind and professional and did an amazing job fixing my hair. I walked out feeling beautiful and confident. Do yourself a favor and book her! I will definitely be coming back. Thank you again Kemarie!!!! 10 out of 10.
I’ve been going to this specific Charles Penzone location for years and haven’t ever really had any major problems with it. However, every time I’ve been the quality seems to decline. This past visit all I came for was a simple haircut, you would assume this means they will cut your hair. That wasn’t the case, I specified what I wanted and the stylist attempted to complete it but the haircut itself was awful. You could clearly see where she failed to blend lengths which was absolutely awful. The top she said she cut but I think she took off maybe 3 mm. I went in with the expectation that it was going to take 45 min and came out in under 15. I really like the place but every time I’ve left more and more disappointed. Think less about getting things done and more about the quality of work. I’m angry that I let myself pay money for the last haircut. I’ll be going somewhere else maybe another location or a different salon all together.
I am not at all happy with the stylist. I kept telling her she was cutting too much off. She cut off at least 8”! My hair was down to my waist now it’s just below my shoulders. I could have done the same cut at home and saved myself the money.
Teagan took great care of me! Very friendly and professional!
Let me first say that I have loved coming here for many years. My daughter came from Pittsburgh to begin our Mother’s Day celebration. We came through the front door and said Hi! We’re here!! The employee walking by did not even look at us. She simply said “self check in” and continued walking. When the kiosk didn’t work for us we asked for assistance. She asked for our names from the bar area, but did not tell us if she checked us in. We waited, then finally asked. This individual spent her time chatting with a coworker. My facial with Ruby was amazing, but our unpleasant arrival and treatment by this employee certainly but a damper on our Mother’s Day celebration. Your customers will miss the warm friendly greeting always provided at this location in the past. I wonder if the pros of a kiosk will outweigh the cons?
I’m so disappointed with my appointment yesterday 07/28/2020 ... poor acrylic gel services. I did it yesterday and what should last for more up 4 weeks, the gel polish has already left the tips and the professional does not have a good finish detailing there was a lack of nail polish in the corners of the nails, expensive and terrible service.I wish get my money back
Thank goodness for Jillian at the Gahanna location! Shes fun and does an amazing job with my hair. Since my stylist of 8 years moved to Florida, Ive been searching for someone who is good with short, sassy cuts. Not only is Jillian great with it, she really enjoys doing short cuts!
Brittany was WONDERFUL! I have multi-textured hair, and not many stylists can do my hair properly, so Ive been doing it myself for years; however, Brittany did! She was very kind and suggested the perfect cut, style, and solutions for me! Ill definitely see her again -- and next time, for color or highlighting! Thank you, Brittany!
Tracee is amazing! She listened to my hair needs and transformed my locks beyond my expectations. She really understands hair and is a pleasure to be around. Ive been going to Charles Penzone in Polaris for years and decided to try the Gahanna/New Albany location. Its beautiful and they offer all the services I need. I look forward to visiting again.
There are so many things that go in to finding a great stylist for me. The first for me is understanding what Ive found I really like in color and what I just wont have. The second huge consideration for me is accessibility, scheduling, and so important, accessibility of the salon and surrounding area, including parking. As we all know there are places in Columbus where it is almost impossible to do.I called in and spoke with Danielle in your scheduling center and asked her to suggest someone who could do a great blonde, not spend a small fortune and one of salons where there was a dedicated parking lot. I was willing to go anywhere within the Penzone family of salons if I could find that combination. Danielle suggested Phoebe at Gahanna/New Albany and can I just say, wow. She actually took the time to actively listen and give her professional opinion. What a breath of fresh air and confidence! She interacted well, just enough but not too much. Asked great questions about my lifestyle and needs, and I got exactly what I wanted and more. Ive been complimented multiple times on the cut and color, and asked where I got it done. Ive not hesitated to tell them about Phoebe. Its wonderful to look forward to going to a salon and a stylist again. Stellar, just stellar.
I had a massage with Raquel today and it was absolutely amazing! She asks what areas are bothering you and makes sure to address those problems. Raquel makes sure you are comfortable with everything she is doing during your massage. I just wish I could enjoy her massages more often than what I do!
Love my hair stylist! Its a big place, but everyone treats you well.And by the way-- apparently this is an edit from a review I left 4 years ago. I really did pay a lot of money for a really bad back massage from there. Yes, 4 years ago and I swore that place off until I found out about their talented hair staff. So my opinion is a lot better now. Would I get a massage? Maybe not so much.
It was an okay pedicure. The description states consult, which did not happen. She did not discuss the length of the toenails before she clipped them extremely short. The description also states hot stones to be applied, I did not see any stones. She did apply various lotions, but did not massage my feet or calves. Polish was on the cuticle which were not trimmed. The wax foot bag leaked in the steamer and became too hot. She did take it off my foot and cooled it down, but got wax on her jeans and shoes ( she was not happy about that). When we were finished she handed me her business card and I had to ask her where to pay. Anyway, I overpaid for a custom pedicure.
I have been a very satisfied Penzone customer for over 20 years, and I recommend their salons to anyone. My wife has had the same stylist (Anita at Gahanna) for that same period. My former stylist, Stella, left to marry and move out of the area, but I was blessed with an excellent replacement in Miley in Gahanna. She does an excellent job with my haircut, and has a wonderful personality. Waiting for my appointment with Miley is also enjoyable, watching the beehive of enthusiastic activities all over the lobby area! I highly recommend Penzone salons.
I came in for a hair trim and to get side bangs that were slightly below the eyebrows. My trim was okay, but my bangs are above my eyebrows and very short. I cant wear them like this until they grow out. I called and let them know, they offered 20% off my next hair cut, but I wont be going back. No refund offer.
Very unprofessional and not so skilled - Kylie at New Albany/Gahanna.Stylist (Director Level) is always running late. When I arrived today, I was told Kylie is running 30 minutes late. (No doubt because someone was squeezed in last minute). Nevermind I made my appointment 3 weeks ago and I drive an hour to get there and am ALWAYS on time.So I wait the 30 minutes and then I am offered water....really. Then I get in the chair and she wants to just argue with me about highlights. It cant be lighter, but it will be brighter. If I only wanted brighter, Id use conditioner to make my hair shine ( for alot less than they charge).I had been going here for years and Iwalked out and will never go back.
Alexis was great. She cut my hair like the picture I brought and gave me tips on styling myself. My husband likes my new look and thinks it is the best style I have had.
I had a wonderful experience at Penzone (Gahanna) yesterday. Eden was friendly and professional, but more importantly, I absolutely love my hair! She listened to what I wanted and even went with me to explain which products I could purchase and use at home to keep the perfect look. Your salon is beautiful and I can’t wait to return.
I went to Penzones yesterday for a basic hair cut and Express manicure. Overall I would rate the experience as 3 stars. Heres why:ProsReceived a 25% off coupon for hair services via email, which got me in the door! As for the services, both the hair stylist and manicurist were professional, friendly and genuine. They were down to earth and seemed like they really enjoyed working for this company. My hair cut looks pretty good and the manicure is holding up nicely.ConsI didnt care for the amount of hair product used when styling. My hair is very fine and I felt like the products used were too heavy and weighted my hair down. In the future, I will ask to go light on the hair product. As for the manicure, is was super basic. I was hoping for cuticle trimming or a hand massage but that wasnt included in the Express option. My fault for not reading the description closer.All in all, it was a good experience but I still really like Kenneths over Penzones, thats just me being perfectly honest. Im all about saving money though, so if I receive more coupons Im willing to try out more services at Penzones.
Athena did my makeup and did an amazing job!! Perfect for engagement pictures! Flawless airbrush and exactly what I wanted!
Aubree does an excellent job with listening and making sure your hair looks how you want it to (if not better). Kemarie does both of my childrens hair and does an excellent job with giving them a cut that looks sharp, but doesnt need to necessarily be styled in order to look good.
11/24 UPDATE: No one from management has reached out to me.I am thoroughly disappointed with the service I received at Charles Penzone located on Cherry Way Dr in Gahanna, OH. I scheduled an appointment to have my makeup done at 2:15pm on Saturday, October 27, 2018. When I scheduled the appointment, I told the associate that I wanted my makeup done for my baby shower and for a quick maternity photoshoot immediately following the shower. I also told the associate that Ill need lashes and that I am African American, so I wanted to ensure that the person scheduled to do my makeup would know exactly how to properly apply my makeup. She assured me that Jemma had 15 years of experience and would do an awesome job. Although Jemma was nice, I could tell that she seemed a bit uncomfortable as she was attempting to match my foundation. After feeling a number of short strokes to my face followed by a pause, I asked her if she was having trouble matching my foundation. She said No, not all and proceeded to do my makeup. She told me to take a look after the foundation was applied and I immediately knew it was not right. I was in shock. I told her the foundation she used did not match my skin tone. She said I think it matches perfectly and I told her it looks chalky. I told her my skin is caramel with a reddish undertone and directed her to see the clear difference between the skin near my hairline and where the chalky makeup line began. It definitely did not blend into my hairline. She took me to a different room to look at the makeup under different lighting and there was no difference. My stomach dropped and I felt like I made a HUGE MISTAKE in going there to get my makeup done. I told her I was ok with my eyeshadow, but was not happy with my foundation. In hopes that the overall look would get better, I told her perhaps it will look better once shes done. I reminded her about the lashes and she said she didnt see the note about my request for lashes, so she stepped away to get a few options for me to choose from. She then asked if I would be ok if she finished by 3:15pm and I told her that would be perfect because my shower was scheduled to start at 3pm, but I wanted to arrive a little late to give the guests time to arrive, mingle and be seated. She then realized she forgot the glue for the lashes, so she went down to the salon to get glue. She was away for quite some time, so I polished my nails, let them dry a bit and then went to my car to get my dress. She returned by the time I got back to the chair. She apologized and advised they did not have the proper shades of foundation for my skin. I told her I would have liked for someone to tell me that in advance because I could have made other arrangements. I could have gone to MAC or hired one of the makeup artists Ive used in the past. I told her my baby shower and photoshoot were not the occasions to experiment. She finally finished, well after 3:15pm, and I was still unhappy. At that point, I just wanted to get dressed and head to my shower. On the way downstairs, Jemma advised she talked to a manager and they did not charge me for the makeup. While Im glad that I didnt have to pay for it, I was saddened that my makeup made me feel self-conscious at my shower and my photos from the shower are horrible. I didnt even feel comfortable enough to do the short maternity shoot following the shower. This all could have been avoided if they would have been honest about their lack of products for my skin tone or lack of ability to properly apply makeup due to my ethnicity. Looking at the pictures from the shower literally make me cringe. If I want to share any on social media, I will have to apply some sort of filters to hide the horrible makeup job. I am one who wears makeup daily, so to arrive to my baby shower looking subpar was not a good feeling. I tried my best to be happy and enjoy my guests, but my appearance was in the back of my mind the entire time. I knew the camera would pick up on the mismatch. That was my first and last time going to Charles Penzone.
Charles Penzone is the absolute worst. My sisters wedding was on 8/15/15 and my wedding is coming up on 9/26/15. I came into the Polaris salon on 8/1/15 for a trim prior to my sisters wedding, and unfortunately because my stylist left, they placed me with Monique. This girl *ruined* my hair. She cut off 6 and completely changed the shape of my cut. I called the manager (Brigid?) and she was very nice and sympathetic and booked me with Bella to fix it. Bella was able to blend the awful, choppy, uneven haircut, but I was still forced to change my wedding hair due to the much shorter length. Now this experience made me a bit nervous because I had already booked my sisters bridal party at the Gahanna salon for 8/15, but I decided not to let my experience with Monique get me down, and gave them the benefit of the doubt. What a mistake! They did the absolute worst job Ive ever seen on 3 out of 5 members of our bridal party. When we left the salon the entire bridal party was visibly upset and the bride was in tears, yet their guest service reps literally just stared at us as we tried to figure out what to do and finally just walked out. I sent them an email and was contacted by their hair manager (Beth?) who really couldnt have cared less. I offered to show her pictures of the hair so she could see for herself, but she had such an attitude and just did not care at all. She didnt even apologize for the fact that our hair looked horrendous or that they overcharged the mother of the bride. She offered us free services as compensation, including free styling for my wedding on 9/26 and I said absolutely not! They completely destroyed my haircut 7 weeks before my wedding, we couldnt trust them with doing our bridesmaids hair, why in the world would I want any other services from them? Especially for my wedding?? I am obviously never ever going there or recommending Charles Penzone to anyone ever again. I am completely heartbroken over what theyve done.
My whole experience with this salon was a nightmare. I ended up not using their services but still feel obliged to warn others of their lack of professionalism. I went in for a consultation for hair extensions. I met with Mia and she seemed very nice and someone I would have loved to have worked with. However, the ancillary staff completely destroyed that opportunity. Mia gave me a price and when I was checking out, the manager pulled Mias assistant aside and discussed the price and how it was wrong. Who does this in front of a potential customer? It was so obvious and tacky. Mias assistant went back to speak with her to confirm the price and afterward the manager (no idea her name, she never introduced herself) came up to me and gave me the same price Mia had given me. Cool. So were set. A couple days later I call to set up my appointment. All set again. A day later I get a call back saying the hair will not be in on the date I scheduled so it will have to be later. Long story short, I tried calling Mia several times (using the business card she gave me, the number is incorrect...) but she didnt call back. The number I did get is not her direct number as she told me. It calls a scheduler for all of the Penzones. I will have to say, everyone I spoke to at this number, over SEVERAL days, was extremely nice and patient. I stayed just as calm and patient with them as I could tell they were dealing with the incompetence that is the Gahanna location. Finally at 6 pm one day, I get a call from someone named Nate who claims he is a manager, to order my hair. I didnt have my wallet available so I said I would call tomorrow with my info. So during my lunch break, you know, that short window of time you get as a nurse where you get a chance to sit and breathe and shovel food in your mouth, I call Nate. He tells me a price which is not anywhere near what I had agreed upon. So I told him this and his snarky response was that he told me that was the price yesterday. Not true, at all. And his even snarkier and dramatic response was, I ABSOLUTELY DID tell you that price yesterday. Cool, NATE. Calm down. So I told him to forget it, Im going somewhere else and his very professional response was Well, thats your prerogative. After an exchange of more words, I hung up and sat there in disbelief that a high end salon such as this could have failed a customer so hard. **DO NOT come to this location** Support other local businesses that treat their customers/potential customers with respect, courtesy, and professionalism.
I have been looking for a regular stylist and salon for 6 long years. Tried The New Albany/ Gahanna location and say Kemarie. I have found my salon and my stylist. I love Kemarie she is amazing and I love how my hair looks everytime. She listens and makes suggestions and helps me figure out a style that works for my really fine hair. Shes amazing. And all the staff at the salon are friendly and make you feel welcome.
I booked a repair appointment on line for dip polish for one nail. I called the next morning to see if the person I booked with did dip nails (knowing they specialize). The call center rep. said no and put me on hold. When she came back she said I could come at a different time to see a different person. When I arrived at the new time, I was advised that my dip repair couldnt be done because it would take longer than the automatic 15 minutes they allow for a repair and they asked if I could come back tomorrow. I recapped my story and advised I needed to be worked in. She told me other customers dont appreciate that. At this point I was definitely not feeling like a valued customer and more like a nuissance. I should mention I did get my dip set there two weeks prior. When asked why I was not told of the possibility that my repair may not be able to be done when I called in that morning, she said they wanted to see me in person to decide if they could do. They eventually acquiesced and worked me in but I was there for an hour and a half for one nail. Needless to say, I will not be going back which is too bad because its a beautiful salon. Just lacks on line booking specificity, call center competency and leadership.
I didnt want to share this online (I was going to send a private email) but the salon sent a link to the rate and review site.I am a long time client of the Penzone salon in Gahanna. I used to get my hair colored there (I go to another place now for specific reasons regarding the colorist I used to see) but go for regular blow outs, styling, and massages. The massage therapists are excellent and the rooms are quiet, and nicely appointed. The blow-outs are professional and I feel good when I leave.Unfortunately, I decided to add pedicures for my friend and I after our massage and facial. I called weeks ago to book the appointments and specifically asked that we be able to sit next to each other because we get to see each other twice a year and she was in from North Carolina. Not only could we not sit together, the pedicure chairs are in a closet space on the main floor, BOTH of our chairs were broken and extremely uncomfortable. The walls and floor were dirty, the arms of the chairs were scratched to pieces. I dont have time to even get close to explaining how embarrassed and upset I was. The technician was polite but the gel removal process took a full 45 minutes and she used a dental pick to tuck the bandages (?) in around my toes. She was poking my skin with a sharp tool to do this. I did mention this a few times and she was careful but Ive NEVER seen this technique used before. The water got cold, the hot towels got cold. It was a poor experience all around. A manager needs to sit in the chairs, look at the room, and sample the service because it is beneath the Penzone name. There are 100s of beautiful spas in Columbus where we could have gotten a professional, relaxing, uplifting pedicures, in luxurious surroundings (or at least clean) for much less cost.The person who checked me out was compassionate, apologized, and did not charge me for my pedicure. That was good because even after an hour, the technician hadnt gotten close to the painting stage and we had lunch reservations so I left without paint. I still tipped everyone 20% for all services (massage, facial, her pedicure, eyebrow waxing).PLEASE either discontinue the pedicure service or attend to the details. My friend was polite about it but I could tell she was very disappointed and wondered why I chose the location.
My regular esthetician was on a medical leave and my signature facial and eyebrow waxing was reappointed with a senior level esthetician. I agreed to this and was assured the price differential would be waived. I know every esthetician has different styles but this was the worst and most painful facial I have ever experienced. My previous facials have always been relaxing and I could not wait for this one to be over. Her extractions have left bruises on my face today similar to what rug burns look like. She was nice enough But extremely rough. Upon looking at my receipt today for services provided I noticed the charges were at the senior esthetician level. If the facial was enjoyable, I wouldn’t have made an issue of this but I refuse to pay more for a painful, unpleasant experience. I called and they did reimburse me the difference which is appreciated. Lastly, this is not the first time I have been reassigned a service provider and have been charged more. In the past I have just let it go. I have now learned to only see the providers I request, who I will continually come back to see.
I have gone to this salon at least ten times. Each time I felt like a rockstar when I left. Cali and Sloane are my two favorite hairstylists. Theyre flexible and always get my hair to look amazing. I like crazy colors so its awesome the way they have managed to keep my hair healthy and get it to the colors I want.
Love my stylist, Clair! Ive been coming to Penzone for decades, but not frequently as I have long straight hair that doesnt need cutting often! Also, since its so pricy, coming frequently would be financially painful. That said, I live new concept coming soon for wine services! I do feel that one glass should be included with your service since it is so expensive to begin with! Ive been to several nail salons that are much less costly and provide free wine!
LOVED my facial and it was amazing! Would totally give it 5 stars except for the check in experience. I have been going to this location for 20 years but live out of town now and had never done the self check in. There was an employee standing right next to it when I came in and I said hello to her. She turned and walked away and rudely said, “self check in” did not say hello, good morning, have you used self check in etc. Zero greeting and she acted like I annoyed her. She went behind the bar and when the self check in didn’t pull up my reservation or my mothers I asked her what to do. Without even making eye contact she asked for our last names and then started typing on a different computer. She didn’t say another word to us or even look at us and I had to ask her if we were all set. I have never had a bad experience at Charles Penzone until this weekend. If I had not been there celebrating Mother’s Day with my mom I would have left right then because I was so disgusted.
Jordan was AWESOME! My hair looked terrible when I came in. She really listened to me and gave me a terrific hair cut and style. It was expensive but worth every penny. I would recommend her to any and every bodt! 😁
I love Penzones and my hair stylist, Hunter! Ive been going there for over 10 years. I especially love how they have been giving away samples of products. This is a great new addition to their services. It has inspired me to by Melu shampoo and conditioner at their Spa. Thanks for always having great service!
I usually get on Google to give positive reviews for outstanding service. Charles Penzone is the exception. I have been to Charles Penzone twice; one with a gift certificate, one on my own. I was thoroughly disappointed the first time with the gift certificate (except for the eye brow waxing which was great - the only reason I am giving this 2 stars). The hair cut was uneven, bulky at the ends and the product recommendation and use was a terrible choice for my hair leaving it greasy and heavy right after. Then I moved to the Gahanna area, from a hairdresser that I adored in the Kent area, and decided to give them -- this time a higher ranking professional -- a second try. Even more disappointed. Not only was the price RIDICULOUS but the hair cut was honestly horrible. Thick, bulky, not at all what I asked for, not at all what I expected. I cannot believe anyone would pay for this not personal, way too big, overpriced place...Would not recommend...to anyone...for anything aside from a brow wax.
My massage therapist was good, but the overall atmosphere wasnt the most luxurious or relaxing. I would definitely recommend Embrey. You also cant use your gift card for tip/gratuity so that was a little irritating. But I get it its policy.
Overall I really like the Gahanna salon. The facility is looking a little shabby in the salon areas, but the staff is friendly and knowledgeable, and the location is convenient. Unfortunately my last treatment was not something I would repeat. I had facial threading done, and the results were very disappointing as well as expensive. I feel like could have gotten better results at home.
Kay is my hair soul mate! Ive been seeing her for several years now and have never had an issue with my hair experience or the overall Penzone experience. From walking into to the salon to leaving after everything is done, everyone is always so welcoming and helpful.
I wont go anywhere else. The top notch service and the qualified staff makes me return everytime. Jersey makes my hair come to life. Shes honest with me if my choices are not healthy for my locks and she shows me healthier alternatives.....I feel like a new woman when I leave!
Aubree is incredible and after several times going to the hair school at Aveda I had a million colors in my hair. She gave me a maintainable, beautiful blonde balayage— exactly what I wanted and she was quick. I had the whole rest of my afternoon freed up vs sitting in a chair for hours on end and the plus side was she even styled it for me, which lasted 3 days. 🙌🏻 Love her!
They had to reschedule the appointment because they accidentally scheduled the wrong person and told us we could get 20 percent off. Then they changed it to 20 percent off something later which they didnt want to give us either. Then they charged 200 dollars for a wedding trial where they only did one look and one hair style. When my fiance said she didnt like it they acted like she was being difficult. 200 dollars is way too high for a single look and I dont care how good the stylists think they are, their job is too make the customer happy. And we sure as hell arent that.
Sidney does a great job. I am just making a comment. I have short and very thin hair. It takes Sidney 20 minutes from the time she starts till the time she is done. I am just wondering if people with thick hair that takes at least 15-20 minutes to dry not including the cut, do they pay the same amount?
*****Update - Charles Penzone made multiple calls to me to make sure my next experience will be a great one. They hooked us up with extra time on massages for free for our next visit. I will come back for another spa experience next year- Thank you ********My mom, grandma and sister in law got a spa package the last few years for mothers day. Last year my spa day was perfect. This time not so much. The massage and facial was amazing however the new food they have which isnt much to choose from was terrible and over priced ( they used to order in from panera) the ladies that checked us out seemed to have no idea what they were doing. It was pretty unorganized and we sure didnt get the spa experience as we did last year. After dropping the money we all did it was pretty disappointing. 😕
I saw Brittany for the first time yesterday. I have a pixie and have struggled to find a stylist who knows what they are doing. I FOUND HER! Brittany is amazing and I love, love, love my cut and color. Im so pleased. Thank you.
My stylist was nice enough and did a good job on my hair. The older woman who did my nails was friendlier and far more chatty.Scheduling is a bit of a pain here and same-day canceled/rescheduled appointments are far too common.
I was so disappointed in my most recent experience. For years I treat myself to multiple services and so look forward to the 1/2 days to spend in total relaxation. This time was not good. Was greeted at the door, and told to simply go down stairs, not escorted. I made my way down and just sat. After sometime, I flagged down someone and asked them where the locker room was, and was taken to the employee locker room. Then someone told me I was in the wrong place and she took me to the correct spot. Told me where to put my things and told me to sit in the quiet room. I changed and was not given slippers or sandals...either had to go bare foot or put on my boots. I sit down in the quiet space and relaxed for some time. 10 min after my appointment was supposed to start someone came in and asked if i was her appointment. I said yes and she said “why are you in here and in a robe?? I’ve been looking all over for you”. I explained that i had been here relaxing for nearly 40 minutes and someone told me to sit here. I then asked for shoes, which she provided. She then walked me into her suite and apologized for her attitude. My massage was ok. She had great pressure but the massage was ok. I’d say about 7 out of 10. She then brought me back to the quiet space. My next tech came and got me and gave me a facial. She was nice, talked a lot & loud, but was nice. I’d give the facial a 7/10. Overall though with lack of the pampering service I’d rate my whole thing a 4-5 out of 10. For the prices, I’d rather spend the money at The Woodhouse Spa. They take pampering to the next level. It’s disappointing to write this, as I’ve always been a loyal Penzone gal...but things have gone down hill. I spoke with a manager and explained. She was very nice & understood. Offered me 20% off my next massage, but I don’t know that I’ll take advantage of that.
I felt the massage was good but there seemed to be periods during the massage which had seemingly long periods of just ineffective techniques in the neck and scalp areas. Moreover, the moments that felt most effective were on the left quad and left shoulder girdle. Ultimately, I am not for trashing someones efforts I will take some accountability for not being more vocal.
Designer - Avery North is awesome. Listen and makes suggestions. I am always pleased! The checkout station needs help when there are new employees. The are not ready to be checking out individuals and/or making appointments. I was pleased I had to wait 23 minutes. Please have someone with them longer for training purposes.
This was only my 2nd time to Penzone and my first experience with Cora. She was sweet, and conversation was easy. Most importanly, my cut came out GREAT! I gave her an idea of what I wanted, she made recommendations based on how my hair lays, and the results were perfect. Thanks for a great experience, Cora!
Yolanda is amazing. She is always genuinely happy, friendly and goes the extra mile to make sure my experience is fantastic. She does an amazing job on my nails. I really like the recent addition of the coffee & wine bar. A nice glass of pinot noir is a great way to add a little extra relaxation to a spa appointment. Thanks so much Yolanda. You are a great asset to Penzone.
Faye was very nice and explained everything perfectlyI feel that she is very good at her jobHowever for what I had done, a peel. Was way over priced. I went in and came out looking and feeling the same. She did explain that I would need several peels for a change. It’s too expensive. I won’t book another.
First off I want to say that Sydney always does an awesome job at Penzone! As much as the bar area is great and provides choices for customers, there seems to be a disconnect when walking in and doing the self check in - there doesnt seem to be as much attention given to the customers waiting in the lobby and not much communication to the customer and no real attention especially if a stylist is running late there should be communication out to the customer. As a customer it makes you wonder if you are waiting in the wrong area or did something go wrong with the system?While waiting, I noticed a customer came in for her appointment asking where the restroom was so she could change for her pedi. She basically had to flag someone down - and was given incorrect information on where the restroom was from one of the staff. I have always enjoyed Penzone and not having anyone in the lobby greet customers and be customer focused is a miss.
They do a great job here. They listen to me and Im not shocked at the end and upset. Left happy, satisfied, and feeling confident about my hair. The brow girl was amazing too.
Ive been seeing the same artist at Penzone for years and my experiences with her have been nothing but amazing!! I also love that shes not pushy with the products. Its a great atmosphere and I definitely look forward to my appointments.
I usually go to get my hair done and I LOVE going. Mom was in town after I had my baby so I wanted to pamper her with a mani and pedi for helping me, so I booked an appointment for her. She got it done by a woman named BEA and I was so disappointed in her behavior. She was speaking negatively about me (*not knowing I know my mom) while giving her the services. She thought it was okay to talk about me bringing in a baby into a spa... First of all, my baby was not crying and was not bothering anyone. Second of all, I was paying for her services and she shouldnt be talking about other clients in front of other clients.... she later found out that I was her daughter and my mom didnt want to say anything, but I will. I asked to speak to someone and I have yet to hear back.So disappointing that I paid over $120 for my mom to listen to BEA speak so disrespectful about her own daughter while getting her mani/pedi.If I had known that was the issue I would not have pre-paid for her services.
Just moved to this city, first visit to any salon.Let me just say the salon is gorgeous but after sitting in the lobby waiting for 30 mins I am told the stylist I made the appt with accidentally took the wrong client so I was sent to someone else who just happened to be let go the week after I was there. On the other side, this is the worst cut Ive ever had and after color my hair now feels like straw. Not very happy for the price I paid.
My technician, Mesha, is ALWAYS amazing! But your elevator is broken so frequently that I get nervous before appointments, thinking it might be broken again. Well, yesterday, I came in to receive a service and the elevator was broken. Again. I have severe arthritis in my knees and have had multiple knee surgeries. I cannot do stairs! Fortunately, one of the other technicians showed me the employee elevator and told me to ask my tech about it so I could use it to get back up to the main floor. Nobody had ever told me about it before her though.Sadly, I’m seriously contemplating finding a new salon because I can’t deal with this lack of accessibility. What if I had been in a wheelchair? Do I just not get serviced? Do I have to get my service in the lobby? The elevator needs to be completely replaced and/or a second one needs to be added. If this was a “once in a blue moon” thing, I’d understand. But, unfortunately, this happens A LOT. Unacceptable, Penzone! Cute door handles though. 😕
Violet at the Gahanna Penzone is amazing! She is funny, nice and gives a wonderful color/cut service. The cut is so good that the shape often lasts for 8 weeks. So glad I found this salon.Thank you, Violet! 👱♀️ 💇🏽♀️
I have always had gel pedicures in a wide variety of salons before and was looking forward to go to the Gahanna/New Albany salon and have a pleasant and awesome experience in this salon because of reviews and recommendations from other friends and sources that have gone before and the convenience that is close to my residence area, but the experience didnt went as expected. First when I called the salon to make the appointment the receptionist did not understand what I was exactly asking for and she ultimately scheduled me for a Gel removal/reapplication pedicure, that was not what I wanted but then I expected it to be something really nice (considering that Im used to get massages, hot stone application, paraffin or at least a nice scented scrub along with callous skin scrub or something similar) only got a seaweed scrub, which I guess was okay..the next thing that disappointed me was most places I have gone before I would expect to have beverage service for an upcharge(I dont mind paying for it because its part of enhancing my experience, if you offer it I had no way to know it because no one offered it, and its not that me being the customer need to ask, its a customer service oriented experience that you need to present to your customers SPECIALLY WHEN IT IS A FIRST TIME EXPERIENCE GOING TO THE SALON, all I say if you have an expectation that you are going to pay top dollar for a service, it has to be worthwhile, otherwise, I just take my business somewhere else. As far as the nail technician Teresa, she was good and very nice. Is this a service that I would recommend to others or that I would return?..I dont know, maybe not.
My experience was incredible at Penzone! I am grateful that I read the previous reviews about the electronic sign in so I didnt feel stupid waiting for help because no one was at the door to welcome me. The 60 minutes custom massage with Kristina was amazing. I even started to sleep and snoring (lol).
Liddy saved my hair! (And my vacation) I left another salon in tears after getting over 10 inches cut off. Liddy took my ho hum bob cut and turned it into a stylish pixie. She listened to me, gave suggestions based on hair and face shape, was professional (never bashed the first stylist/salon) and really turned it all around. I will be back, all my friends will hear about it and I will be looking at other services. (Check in and out staff was great also)
Please fix your on-line scheduling app! When giving it date to search for appointments, it starts at that date and moves forward in days, not stopping at the date requested, not giving an obvious warning of switching days. Ive been burned by this 3 times showing up for what I thought was a confirmed Appointment, but either salon not open or stylist not working.Also your app should not allow scheduling for a location not open - ie Polaris!Ive been a long time Penzone customer but starting to look at other options with more accurate scheduling.Please fix the problems!
I went in for an arm wax and signature facial. My appointment was at 3:30 and the same person was doing both services. By the time she took me to the room, I filled out the paperwork and then changed my clothes, it was 3:45. She did the arm wax first which took a good 15 to 20 minutes. Then I had my facial which was supposed to be an hour and 15 minutes. I was in my car at 4:53. It was barely a 45 minute facial and then I was charged $180 total with bottax forh services! Thats outrageous. The arm wax shows as $49 on the website but I was charged $61. Thats a big difference. The 45 minute facial was $108. I truly feel scammed. It shows that the facial starts at $92. I must have got a senior person but if you are going to charge by their level of experience, then it should show the exact amount of the service next to the estheticians name. Not a starts at. Thats a hefty upcharge from $92 to $108. I doubt I will return for any further service. Buyer beware!!
My Stylist is Liddy. I absolutely love the way she understands what Im asking for; even when Im not sure how to tell her. She listens! She does a great cut, color, and Balayage! Shes honest, but yet respectful when discussing what look I may want to go with. So much appreciated!!! Honesty goes a long way with me! The atmosphere is quiet and relaxing. I look forward to my once a month getaway to Penzone!! So glad my husband bought me the gift card that introduced me to Penzone and miss Liddy!!Thanks so much! Mellany😊
Love love love ! There is seriously not a bad thing you will ever experience at this location. I have been going here for years and I love it.
I ended up with an appointment in Gahanna because the my appointment at the Polaris location was somehow cancelled without my knowledge. Quite honestly, my preference is Gahanna. The staff is nicer and don’t take customers for granted. I’ve had two experiences with Polaris that are pushing me to change locations permanently. One morning i was checked in and sat for over 45 mins until I approached a staff member and found out my nail technician wasn’t in that day. The second incident was yesterday when I found out the appointment I made by phone for the Polaris location was somehow cancelled, while an appt at Gahanna was found for me most of my Sunday afternoon was spent dealing with the situation.Yolandaat Gahanna was nice and did a nice job.I don’t mind paying for good customer service more so than product. For the past year I’ve been going in every two weeks to get my nails done, one more incident and ties up
I have a pedicure at Polaris about once every 7 weeks or so and I wont go to anyone but ROBERT! He is the best! Hes polite, professional and a perfectionist. The lemon and papaya scrubs smell great and I feel great when Ive had a pedi!
It all started with the mints.Ive been a customer at the Gahanna Penzone for almost 20 years. I always looked forward to my visits where I could relax and be pampered. The gracious employees and the luxurious feeling surrounded me. But a few years ago the mints in the personalized wrappers were replaced with regular peppermint candy. Eventually even the candy was GONE. Relaxing massage music was replaced with the in-house music. (cringes) The stylish personalized coffee cups went through a few changes until they were also GONE.Today: No friendly employee greeting, Welcome to Penzone, may I have your name please? Nope... self check-in with a couple employees busy nearby. Then I saw the BAR... and the cooler. Seriously?! The free coffee is light or dark roast and is also self serve. Iced Tea is also free, apparently. Where is the wonderful, delicious Hazelnut coffee? GONE. Where is the beautiful display of flavored teas and hot chocolate? GONE. Where are the Personalized coffee cups? GONE. The beautiful pamphlet with menu of services? GONE. Now just a price list with no descriptions on a folded, letter size, sheet of paper. The services were great, as usual. Kudos to Madison (facial) and Alexis (hair)!The atmosphere is not great. The warm welcoming atmosphere is GONE. The little touches that made me feel special, welcome, pampered, important? GONE. Yes, its only a couple luxury mints and a flavored coffee. But it is the little things that count!Service = 5 starsAtmosphere = 2 stars
PENZONE Salon + Spa Gahanna/New Albany is My Happy Place thanks to Adrianne and the most friendly staff ever! And my hair always looks and smells wonderful! Happy New Year and God bless you all!
Ive been going to Penzone in Gahanna for 3 years and Ive always had a good experience. They take good care of me and I can always count on them when I need a last minute touch up or just my regular cut & color. Celeste does my hair and shes a real gem. Its more like dropping in to visit a friend. I give Penzone and Celeste 5 stars! : )
This place was amazing. The staff were courteous and sweet. There was all kinds of people there so it made it comfortable and felt like there was no judgment whatsoever. I got a massage from brenda and it was fantastic. Its safe to say Im coming back.
I had Violet as my hair stylist she always does an amazing job at making my hair look awesome! I would highly recommend her to anyone.
Hazel was amazing. She immediate found the root cause of my pain and tightness. I left there feeling 110% better. I should have booked 90 minutes. I will be back. Pun intended!!! Lol
I had a skin emergency and Paisley was able to help and suggested some products for quick results. I followed up a week later and met with Gemma who was just as helpful. Gemma even does some facial massage techniques that are extremely relaxing. So far I’m loving the Dr Dennis Gross skincare line.
I’m 5 months pregnant and got treated to a day here. I scheduled 6 different services, so I spent a pretty coin. My day was going good until I got my mani/pedi from Natalie! It was awful. No customer service, I was rushed through the mani/pedi and they were upgraded from express to signature so it wouldn’t be, I didn’t get my choice between scrubs which was stated on the website, and even when she knew it was my first time there in awhile she led me to the elevator and didn’t take me downstairs to cash out. She also kept checking her phone while I was in the massaging chair. AWFUL!!!!
Yolanda does my nails and is fabulous. They last longer than most and always turn out beautiful. She is warm and caring and the hour I spend with her is very enjoyable .
I was very unhappy they doesnt book me correctly. So I left without anything bring done ti my hair. I called Kenneths right away and they were able to not only get ms in right away but I left with a beautiful cut and color
I have gone to Penzones for at least three years and have been very happy with my hairdresser. The cost when I first started going to her was $44 for cut and design. A few months ago when I went to check out, I was informed that my hairdresser became a director and the cost was now $50. I was upset that I didnt know that information before I had my haircut. Same girl, same haircut, but now it was going to cost me $6 more per visit. Then, last month I went back again. Upon checking out, the price was now $55! (Plus tip.) I was informed by the girl at the register that they had JUST raised ALL of their prices. Over $60 is outrageous for a haircut, especially for a loyal, returning customer. Sadly, I will have to find a different place now to get my hair cut. This has become unaffordable. My suggestion would be, reward your loyal customers by NOT raising their prices. You can set the higher prices for new customers. At least, let your loyal customers know about price increases BEFORE the service is performed, not when they are checking out and surprised by it. Also, where is all of this money going? Your parking lot is full of potholes. Bad, bad customer service. I like my hairdresser, but I am forced to move on. That makes me sad.
As always, Kay took the time to color my hair perfectly! Her work is truly an art and spot on EVERYTIME. I often make some drastic changes in color, which could be scary...not with Kay. She nails it!
I took my friend here to get highlights. Spend 3 hours and end result was half of the hair didNot have highlight because she said her hair did not lift the color. She did not care to fix it. All she said was you do not have to pay for the color but just pay for the blow out. What about the time wasted??
Sasha and Penny are both phenomenal. Anytime I have gotten my hair styled here I have left feeling like a different person.
Recently visited the Gahanna/New Albany Penzone for a facial with Ahmel. I was beyond pleased to have the expert advice on what works for my melanin and not just a generalized recommendation of products. Ahmel was timely, professional and informative. Will definitely return... her makeup was also flawless, so if I need a special occasion MUA, I would trust her for this service as well!
Sloane is wonderful! I don’t even have to worry about figuring out what I want to do with my hair, she helps me find something that suits me and is easy to maintain. 10/10 strongly recommend.
I went for a facial/peel, which I have had several times at CP over the last few years. I was disappointed this time. The price, which I was aware of was around $115, was a splurge for me. In the website it says 1 hour. I expected to relax for 1 hour. I arrived 10 minutes early and the doors were locked because they opened at 11. Someone opened them at 11:02 and said, “we have a bunch of newbies who didn’t know they had to unlock the doors.” The esthetician was 9 minutes late and I was finished at 43 minutes after the hour. She commented on what great skin I had which is nice, but there was nothing else that you could have done so that I had a full hour for which I was paying? I doubt I will be back to CP, for that service anyway.
This was my first visit and I was so impressed with the staff and stylist! I was given red carpet treatment from start to finish! Amy Miller did an amazing job of listening to what I wanted and bringing it to life! Thank you so much!
Zach is AMAZING. My hair has never looked so good. Which is exactly why is was expensive af...my balayage and cut was $162 (before tip). I died inside by my new hair brought me back to life. THANK YOU ZACH!!!
One of the front desk lady who was helping me schedule my appointment was so rude. I was talking to her and the next thing you know she started picking up phone calls and telling me to hold on. This lady found out to be name Heather. I had the worst customer service from here ever. Im not sure if she is new but she needs some training ASAP! She should not pick up phone calls while i was waiting. Never coming back here again.
Love my stylist Lexie at the Gahanna location! She does an excellent job - always! Ive been her client for years and just love her!
I gave it 1 star as thats the minimum here. i would have give it negative rating if theres an option.i would describe it as one of the worst haircut i ever had. the hair stylist didnt have time to do my hair. shes working on multiple client the same time. she didnt even blow dry my hair and the hair color used was really bad.i would not suggest anyone here!!!!
Have been seeing Sydney for over 10 years for hair services. Recommend her to friends and family all the time. Love seeing Lyndsey or Suzanne fo eyebrow waxing and facials!
Fiona is amazing. However, for the price I paid, I shouldn’t have to deal with wet towels. Makes the manicure/pedicure experience a little disappointing. All the towels were wet, so there is nothing Fiona could do. She apologized profusely, but again, not her fault.
Gemma is absolutely the best at everything! My daughter and I have booked with Gemma for 13 years. Followed Gemma from salon to salon. We will never see any other esthetician except Gemma! Words cannot describer her excellent talent and years of experience. Fun and sweet woman as well. We both highly recommend Gemma for all your needs.
I don’t go nearly as often As I should do the service I received was absolutely amazing! Yolanda did an excellent job on my pedicure I will be making time for myself to visit her regularly now!
Absolutely love Penzone Gahannas stylist Spencer...she is always on point with my haircuts, gets it right every time and super quick and efficient! I went from going wherever to exclusively seeing Spencer shes that good!
Extremely disappointed with my sons haircut. He entered the salon with a long shaggy cut and wanted a trim and left with a horrible buzz cut. Even with a picture that was shown. He is extremely upset and so am I . I didnt think it was necessary to sit with the designer while he was getting his hair cut. It is AWFUL!
Always great service at this location! Lynn is my go to for pedicures we always have a great time and she does an amazing job!
Above and beyond the services is the people who comprise the Charles Penzone Family of Salons. A contributory factor to my ability to reclaim my life after overcoming abuse and ensuing life challenges has been the TLC Ive received from each of the service professionals. Whenever I could afford it I came in for a massage or hair maintenance. In addition to the service I received, most often I came away with a kind word of encouragement. The extra You can make it or Go girl each professional offered, from Tabitha, Skye, Jaden and a host of others at the Grand Salon in Dublin, and Adrian at the Grand Salon at Polaris, the professionalism and humanity has made a world of difference. I feel more and more like a whole person each day. My sincere thanks and gratitude to Charles and Deborah Penzone for infusing their loving and nurturing spirits into the people who help transform their customers and transform lives. May God continue to bless you all. - Toni Teague
Kay is an amazing hair stylist! She is such an asset to your company! The Gahanna salon looks great and has so much to offer!
A great experience all the stiffness and soreness is gone. If you have neck,leg, and back pain, Penzone is the place for you. I had pain in my neck,shoulder and my legs, after i left there the pain in my legs,neck, and upper back didnt hurt anymore. Thank you for a job well done!
The worst experience I’ve ever had I had Anita. She is supposed to be the top salon specialist but when I first walked in she looked at my hair and told me it was to thick and then proceeded to tell me she only had fifteen minutes to color my hair bc she had another client so when I told her I wanted the ombre she said that was out of style and she couldn’t do it bc it would take to long and that my hair was to thick to much with it and that she could do a gloss instead and when I told her that’s not what I wanted she pretty much told me there was nothing she could do. Remind you this was my first time going there and I told them what I wanted on the phone and they booked me for 4:30. So she asked me why I waited so late to book and I told her that’s what they booked me for and that I have two kids and a busy schedule. She told me that I don’t look like I should have any kids. And everyone I tried to ask a question wouldn’t even look at me or say two words to me they were very rude there is more to the story but I won’t go on let’s just say I walked out of there with nothing bc she said she wouldn’t do it and my feelings were hurt and she made me cry never agian will I ever go back to this place. I have never been treated so horrible by anyone so unless you look like you have big money or have your nose stuck up. I would not t go here.
I came here to get make up and hair done for my wedding however, I was very disappointed with how it turned out. My face looked like a clown with too much make up on and they did not have the foundation that match my skin tone. My hair did not look good neither, it looked like the hair stylist just wanted to get it done. Totally ruined my wedding pictures. I regret paying a few hundred dollars for this. I would not recommend this place.
While being quite professional and relatively friendly I’ve paid over $400.00 for a results that I’m not very happy with. Whilst I know they are not hair magicians, I genuinely believe I could’ve been a lot closer to my desired result, that’s why I’m only giving 3 stars.
The stylists and other employees are still WONDERFUL. Dont care much for the new design at Polaris. Seems like a lot of wasted space in some areas and very crowded in others. The bars seem a bit much. Very wasted space.
Kylie is the best. Great cut and color. I really like that I can get a pedicure while my color is processing. 2 service at one visit.
Scheduling online was easy and I had a great experience at the salon. Ive only gotten my hair cut, but Ill continue to return for that and other services.
Quality messages. Very clean and sterile environment. Everyone wears facemasks, hand sanitizer all around, they check temps at the door. Great customer service. Alcoholic beverages available.
Monroe is incredible with applying make up! Our daughter looked beautiful and natural for prom. Monroe is professional and easy to talk to. Would highly recommend her.
Loves every second of it. I got a massage with Brenda and nails with Dallas and they were both amazing and professional. I would highly recommend PenZone and will be coming back
Check-out employee needs re-training in CS skills. Purchased a $200 GC and I asked A.A. for a bag so it looks more presentable - I noticed her attitude in having to walk 5 feet for one. I said thank you and no reply from her, just a blank and dead stare, typical high school arrogance. So much for giving my business to this place - it is not appreciated.
I see Senior Director Samantha when I go to Charles Penzone. She’s always timely and engaging. She also has helped my hair grow tremendously!
Love this place and I love the stylist Aubree, she is nice and knows her stuff.
Lisa did a MAGNIFICENT pedicure for me.....Already, looking forward to my next appointment
Alysa is awesome. She listens to your skin concerns and tailors your facial to your needs. Everyone is so friendly. I highly recommend Charles Penzone.
Kay is the best colorist! She always cuts my thick wavy hair perfectly. I will always book Kay!
I go here for massages and nail services. They do great work. The waiting areas arent as comfy cozy as other day spas. So I wouldnt make it an all day stay.
4.4 (199 comments)
Review №1
2022-06-16I was really excited to visit Penzone! I had a gift card and was excited to have some time to myself! The new store is very pretty and modern. It’s very open and has a cafe. (Due to its openness, it does not offer a lot of privacy.)They offer free coffee, ice tea and infused ice water while waiting. I was a bit disappointed in my service. I got a mani and pedi. Both services combined were over in less than an hour. All I got with my gel manicure was cuticle trim and polish. No lotions or sugar scrub. Very basic! I also got an express pedicure. I did expect less because it was express. It is very basic! I personally felt it was expensive for what I received, maybe my expectations were a bit too high compared to service I have received from the Woodhouse spa? Total for the two was 99.38 and that did not include a tip, and I was in and out in under an hour. Everyone was nice and helpful.
Review №2
2022-07-16I normally dye my hair myself but with not being experienced with balayage I wanted to have it done by a professional. I was pretty nervous, I’d never had my hair dyed professionally and was obviously a little anxious about how it would turn out. Thankfully I had Spencer who did an AMAZING job!! He took his time, somehow came out with the EXACT results I wanted, we had great conversation the whole time, I absolutely love how he styled it, and honestly he made the whole experience just INCREDIBLE!! I will definitely be sticking with strictly him and I HIGHLY recommend him for hair needs!!
Review №3
2022-05-22I haven’t had a haircut in 24 months. I always delay haircuts because I’ve had poor experiences and honestly feel very frustrated with my fine and flat hair. Leaving Stylists chairs in the past has left me with clean cut ends but not hair that made me feel like “wow I got my hair cut.” I’m 25, so I’ve had my fair share of hair cuts, at wonderful salons. My stylist at PENZONE, Spencer, treated me kindly, made me feel comfortable and honestly was a pure joy to talk to. On top of all that he was gentle with my hair, especially the blow dry. I’ve never had someone keep the hair out of my eyes and face. He shows great detail and care in his works.I left feeling pleased with my hair cut/style, and I’m excited to come back. I’ve never been excited to come back for another hair cut.Spencer, thank you thank you thank you. I won’t wait 24 months before I see you for my second hair cut.
Review №4
2022-03-23Ive gone here a few times recently after spending the past several years cutting my own hair. I have very fine and thin hair, and no hair stylist ever knew how to cut it. Also, I like to keep my hair very low maintenance. I would usually end up with layers that I hated or bangs that never looked quite right. Here, Jayme gets me! She doesnt try to talk me into cuts that I know wont look right. Finally I have found my hair stylist and I couldnt be happier!
Review №5
2022-06-22I was seen for a signature facial with Ruby and she was amazing. Thank you so much Ruby!I tried to call the salon immediately after paying, leaving and was on hold for 20 mins. I was trying to give some customer service advice to the young girls penzone has ending their customers experience and are really the very last line of service to their customers. These girls are extremely young and I am assuming this is one of their very first jobs so I understand they are learning.There were two older women checking out and paying at the same time as me and I didn’t pay attention to what the situation was except for the fact the 3-4 girls at the counter were speaking about them in front of me and another customer as we were proceeding to check out, as simply as I can put it, in not a very kind nor respectful manor. I feel we need to help support this younger generation in their first jobs but also guide them in respect in kindness. That’s all!
Review №6
2022-06-28Had Spencer as my stylist. He was great! Did what I asked and had plenty on convo for a fellow stylist. I’d been going to the same stylist for 12 years and moved from Texas to Ohio. Was terrified to get my hair cut from a different person. 5 stars! Will be back! Thank You Spencer!
Review №7
2022-07-06Much like another person said, the gals at the front desk weren’t too overzealous to see my bridal party and I coming — we weren’t greeted, just eyed up and down, and just decided to intuitively go to a kiosk to check-in. Since there wasn’t a ton of space, we sat at a bench near the restrooms until we could find a little more space. (There were 3 of us, not in the way, sitting on this bench.) A stylist came out, eyed us up and down and kept walking.Great.Everything was going well until I was pulled for makeup. I asked for natural look and got a very dramatic eye shadow and the foundation was a shade or three darker than my natural color. While my makeup was being done, my hairstylist seemed to be having a day as she impatiently asked when the makeup artist was going to be finished. I asked my artist if it so happened to be the same gal who was eying us, and low and behold, it was. I asked the makeup artist I would love it if she would look into seeing if there was someone else. She did, and there wasn’t — completely understandable! It was worth a shot, right?I had a bridesmaid walk back with me, and told my hairstylist I wanted a blowout. Lucious volume, big hair, gorgeous. She just curled the ends of my hair, no volume, and sent me on my way.Maybe it was a rough day? I understand with it being a Saturday, and it wasn’t just my bridal party there either. Plus COVID, I’m sure they were short staffed too.Mind you, this was just my experience. Perspective clients may have better luck!**Update**I reached out to the Guest Services team who called back and apologized for the experience. The gal offered to give me a refund for the hair services, and I declined. I mentioned I didn’t do a trial with either of the gals and understand with COVID it may have just been an off day.
Review №8
2022-04-19Very classy place and Debbie Penzone goes out of her way to talk to and make all the guests of the salon feel welcome and at home. It was my grandsons first hair cut and a wonderful experience. Spencer was a rock star stylist!
Review №9
2022-06-14I turned 56, went to Athena for a custom facial and she was AMAZING! My skin looks and feel rosy and youthful. She absolutely made me feel wonderful, it was just what I needed.
Review №10
2022-07-23I had an appointment at their salon and was not informed that that salon closed down and they moved to a new location. That made me late for my appointment and was refused to be seen. I took off work early to get to this hair appointment. I found the salon CO-Director “Dustin Burke” uncaring about my situation. I have been coming to the salon for years. I asked the CO-Director “Dustin Burke” why I could not have been given a call or something to let me know they moved to a new location and he told me they have been short staffed, yet workers were standing around doing nothing when I walked in. VERY POOR CUSTOMER SERVICE. “F“ RATING.