PENZONE Salon Spa GahannaNew Albany in Columbus


Phone: +1 614-418-5350
Opening hours
  • Monday:11AM–8PM
  • Tuesday:8AM–9PM
  • Wednesday:8AM–9PM
  • Thursday:8AM–9PM
  • Friday:8AM–6PM
  • Saturday:8AM–4PM
  • Sunday:11AM–5PM
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4.4 (199 comments)

Review №1


I was really excited to visit Penzone! I had a gift card and was excited to have some time to myself! The new store is very pretty and modern. It’s very open and has a cafe. (Due to its openness, it does not offer a lot of privacy.)They offer free coffee, ice tea and infused ice water while waiting. I was a bit disappointed in my service. I got a mani and pedi. Both services combined were over in less than an hour. All I got with my gel manicure was cuticle trim and polish. No lotions or sugar scrub. Very basic! I also got an express pedicure. I did expect less because it was express. It is very basic! I personally felt it was expensive for what I received, maybe my expectations were a bit too high compared to service I have received from the Woodhouse spa? Total for the two was 99.38 and that did not include a tip, and I was in and out in under an hour. Everyone was nice and helpful.

Review №2


I normally dye my hair myself but with not being experienced with balayage I wanted to have it done by a professional. I was pretty nervous, I’d never had my hair dyed professionally and was obviously a little anxious about how it would turn out. Thankfully I had Spencer who did an AMAZING job!! He took his time, somehow came out with the EXACT results I wanted, we had great conversation the whole time, I absolutely love how he styled it, and honestly he made the whole experience just INCREDIBLE!! I will definitely be sticking with strictly him and I HIGHLY recommend him for hair needs!!

Review №3


I haven’t had a haircut in 24 months. I always delay haircuts because I’ve had poor experiences and honestly feel very frustrated with my fine and flat hair. Leaving Stylists chairs in the past has left me with clean cut ends but not hair that made me feel like “wow I got my hair cut.” I’m 25, so I’ve had my fair share of hair cuts, at wonderful salons. My stylist at PENZONE, Spencer, treated me kindly, made me feel comfortable and honestly was a pure joy to talk to. On top of all that he was gentle with my hair, especially the blow dry. I’ve never had someone keep the hair out of my eyes and face. He shows great detail and care in his works.I left feeling pleased with my hair cut/style, and I’m excited to come back. I’ve never been excited to come back for another hair cut.Spencer, thank you thank you thank you. I won’t wait 24 months before I see you for my second hair cut.

Review №4


Ive gone here a few times recently after spending the past several years cutting my own hair. I have very fine and thin hair, and no hair stylist ever knew how to cut it. Also, I like to keep my hair very low maintenance. I would usually end up with layers that I hated or bangs that never looked quite right. Here, Jayme gets me! She doesnt try to talk me into cuts that I know wont look right. Finally I have found my hair stylist and I couldnt be happier!

Review №5


I was seen for a signature facial with Ruby and she was amazing. Thank you so much Ruby!I tried to call the salon immediately after paying, leaving and was on hold for 20 mins. I was trying to give some customer service advice to the young girls penzone has ending their customers experience and are really the very last line of service to their customers. These girls are extremely young and I am assuming this is one of their very first jobs so I understand they are learning.There were two older women checking out and paying at the same time as me and I didn’t pay attention to what the situation was except for the fact the 3-4 girls at the counter were speaking about them in front of me and another customer as we were proceeding to check out, as simply as I can put it, in not a very kind nor respectful manor. I feel we need to help support this younger generation in their first jobs but also guide them in respect in kindness. That’s all!

Review №6


Had Spencer as my stylist. He was great! Did what I asked and had plenty on convo for a fellow stylist. I’d been going to the same stylist for 12 years and moved from Texas to Ohio. Was terrified to get my hair cut from a different person. 5 stars! Will be back! Thank You Spencer!

Review №7


Much like another person said, the gals at the front desk weren’t too overzealous to see my bridal party and I coming — we weren’t greeted, just eyed up and down, and just decided to intuitively go to a kiosk to check-in. Since there wasn’t a ton of space, we sat at a bench near the restrooms until we could find a little more space. (There were 3 of us, not in the way, sitting on this bench.) A stylist came out, eyed us up and down and kept walking.Great.Everything was going well until I was pulled for makeup. I asked for natural look and got a very dramatic eye shadow and the foundation was a shade or three darker than my natural color. While my makeup was being done, my hairstylist seemed to be having a day as she impatiently asked when the makeup artist was going to be finished. I asked my artist if it so happened to be the same gal who was eying us, and low and behold, it was. I asked the makeup artist I would love it if she would look into seeing if there was someone else. She did, and there wasn’t — completely understandable! It was worth a shot, right?I had a bridesmaid walk back with me, and told my hairstylist I wanted a blowout. Lucious volume, big hair, gorgeous. She just curled the ends of my hair, no volume, and sent me on my way.Maybe it was a rough day? I understand with it being a Saturday, and it wasn’t just my bridal party there either. Plus COVID, I’m sure they were short staffed too.Mind you, this was just my experience. Perspective clients may have better luck!**Update**I reached out to the Guest Services team who called back and apologized for the experience. The gal offered to give me a refund for the hair services, and I declined. I mentioned I didn’t do a trial with either of the gals and understand with COVID it may have just been an off day.

Review №8


Very classy place and Debbie Penzone goes out of her way to talk to and make all the guests of the salon feel welcome and at home. It was my grandsons first hair cut and a wonderful experience. Spencer was a rock star stylist!

Review №9


I turned 56, went to Athena for a custom facial and she was AMAZING! My skin looks and feel rosy and youthful. She absolutely made me feel wonderful, it was just what I needed.

Review №10


I had an appointment at their salon and was not informed that that salon closed down and they moved to a new location. That made me late for my appointment and was refused to be seen. I took off work early to get to this hair appointment. I found the salon CO-Director “Dustin Burke” uncaring about my situation. I have been coming to the salon for years. I asked the CO-Director “Dustin Burke” why I could not have been given a call or something to let me know they moved to a new location and he told me they have been short staffed, yet workers were standing around doing nothing when I walked in. VERY POOR CUSTOMER SERVICE. “F“ RATING.

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