In-store pick-up
Yes
Party Place in Cleveland
Categories
Location on the map
Cleveland, Cuyahoga County, Ohio, US
Service options
In-store shopping
Yes
Delivery
No
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Phone: +1 440-442-3141
Site: http://www.partyplacesuperstores...
Site: http://www.partyplacesuperstores...
Opening hours
- Monday:9:30AM–8PM
- Tuesday:9:30AM–8PM
- Wednesday:9:30AM–8PM
- Thursday:9:30AM–8PM
- Friday:9:30AM–8PM
- Saturday:9:30AM–8PM
- Sunday:10:30AM–5PM
Party Place in other cities:
Comments (199)
I was hung up on twice by someone & now that I’ve called back, I am currently on hold for an ongoing 20 minutes with no check in. I am driving to the location now, which is 20 minutes out of the way, in hopes that I will be serviced properly in person since no one wants to answer the phone.
They way I was watched i feel likely not 2 visit again i came to shop not to feel some type of way
$15.00 for a number balloons that will be flat and the next hours was crazy amount.. it should came with options like the weight holder for free
Had to wait 30 minutes to get 8 regular balloons. No sense of urgency with the employees. Not fun or friendly at a store like this, felt like they didnt care.
This store used be be good but since the tall guy i think his name was justin left it has just gone downhill noone answers phones and people are rude i will never go there again
Loved going in here today! The store is well organized and it’s easy to stroll along the wide isles and browse, or run in and grab just what you need. Really something for everyone. At the counter, the staff was beyond kind and giving, the type of people that make a place good to be in!
I have not had any bad experience with this store...I find what I need ...and staff is willing to help...
Manager is rude, the owner really let this store tank. Seems like they have gotten rid of most of the good employees. Shame.
Been coming here for years and always has a good selection for kids birthdays!
Love this storeI have patronize this location for years.They always have what I need for any celebration.However last night I was slightly overcharged.I asked the yound lady at check out was the amount correct. She said What.I proceeded out check my merchandise in the car she had rang amounts that I didnt purchase.Went back in and explained she had over charged me. I got a What, Whats the problem.So I explained it again she said the manager can help you very uninterested.The manager was very helpful took care of this well and tried to show the associate were she overcharged she was not interested.It would be nice for this sales associate to have a crash course in customer service. Everyone is not as patient and considerate as me when it comes to this type of unprofessional behavior.Thank youValued Customer
Decent selection, terrible service. 30+ minute stop for a few measely balloons isnt acceptable.2022 Update: no walk in balloon orders makes for a very sad 10 year old. Hire some staff.
Looks like they may be having supply chain issues as many balloons were out of stock. Many items lack Pricing information too. That said, the selection was good, staff were helpful and they were open until nine.
This place is a rip off when it comes to the balloon service. They charge a lot of money and the balloons deflate the same day. I’ve ordered from this store several times for large balloon orders and have been disappointed several times. I wanted to give them another chance but I won’t be returning here again.
The girls blowing up balloons said that my balloons probably wouldnt stay up with Helium. The package said they do and pictures from reviews looked good, so blow them up and shush up teeny bopper.
Ive never shopped here before today and I was pleasantly surprised at how much they had to offer. Even in peak graduation time they had a robust selection of graduation items and were quickly servicing customers. I will visit here again.
Horrible place, horrible manager. Waste of time, do not come to get your balloons here as they usually only last a couple hours. Have had bad experiences at this shop before with the rude employees. no one to help. Avoid this store overall it’s a headache.
They have everything you need,decent prices,customer service not so great,unfriendly cashier
Its always a wait just to blow up 5 or less balloons
Bad customer service. I was waiting to have my balloons blown up while the manager was counting money from the register and another worker was walking around the store doing whatever she was doing. When I brought it to the manager’s attention that I was waiting for balloons while she and the other worker did other things, she offered excuses and told me that they each have their own responsibilities and there was only one person on balloons. That one person had already set my balloons aside to ring the next customer. (Mind you... I saw that same manager blowing up balloons earlier before I checked out) The only reason why I didn’t ask for a refund was because I really needed to get the balloons for a sick friend and my time was limited.
Terrible customer service. The employee who took our order was spaced out. She could barely speak. We asked 3 times for hi float in balloons to last 24 hrs and 12 hours later they are on the floor. Balloons were only partially filled to begin with. Came to the counter wanting to purchase 12 balloons and was told we could only have 8. Another customer left angry about how they were treated as well. Staff was obnoxiously sarcastic after the disgruntled woman left. Items are overpriced as well. Won’t be returning.
I just had the absolute worst experience here after being a pretty loyal customer for a number of years. First, I had to practically chase one of the employees down to ask where the party poppers were. She said, “if we have any, they’d be in aisle 9.” spun around, and walked away.Same girl rang me up after I found everything I needed, which was three items that cost 1.99 and two marked at 3.00. First total she came up with was over $200. She looked confused, subtracted a few things and then voided the sale. Second total she came up with was $15.09. I handed her a $20, and said that didn’t sound right either. She handed me change, ignored me and started ringing the next customer. I checked the bag to make sure my math was right and told her that it was wrong. I let her finish the sale with that customer, because obviously multitasking is not in her skill set. She didn’t understand why the total wasn’t right. I explained that 3 items at 1.99 is 5.97, and two items at 3.00 is 6.00, so was I charged $3.12 in TAX?? She said “the register did that, not me.”Then she called over the acting manager. Things did not get better from there. No one apologized, they stood there trying to figure out the math for 10 minutes. Rang it up again totaling somewhere around $19 this time, made me fill out a return slip, and handed me $15.08. Then the manager turned around and started doing something on the copy machine with zero explanation. I said at one point why don’t you just give me the $2.15? She told me that that’s not how it works. I stood there for another five minutes being ignored, and decided to cut my losses at one penny and walked out the door with my things still on the counter.I cannot believe that anyone is allowed to work a register who does not know simple math. The only person I have encountered in the store that gives a damn is the tall male manager. I really try to support small businesses, but I will have a hard time ever going back in that place.
The have a great selection but no staff to help. If you know what you want and dont need any help, it is ok. Maybe they are short staffed due to Covid. I may revisit to see if things get better.
I love Party Place! They have the best balloons, and they are super organized. Their customer service is amazing! Everyone is always so helpful, and willing to help out. Today, Jessica really went out of her way to help me create my sons 2nd Birthday Toy Story themed balloons. She was super organized, and had great suggestions. She even found specific balloons that I couldnt find anywhere. I highly recommend them for their product, but also for their employees.
I waited to the last minute to get a costume for Halloween and they still had a good selection great store
My mother and I stopped in to look for balloons for my grandfathers 90th birthday. As soon as we walked in Katherine ( I believe) immediately stopped stocking on a ladder and helped us find a helium tank . Jessica was friendly, knowledgeable and extremely helpful. She even blew up a couple balloons for us so we could see the colors. The customer service was outstanding and really helped make the process easy .
Needed a few specific items for our church. I googled them & saw party place had them in stock. When I called the mgr was so helpful. He knew exactly what I was looking for & had the items in stock. When I got to the store he had everything ready at the counter. It was exactly what we wanted. Been back several times since & its always the same great service.
I needed crepe paper streamers, which is more difficult to find than I thought it would be. I was able to find them after wandering around for about 10 minutes, they were hidden behind a displcay of costumes. I assume that the store was disorganized because of Halloween. There were only two employees on the Friday night I visited, too few for the amount of traffic going in and out on the weekend before Halloween. A good amount of party supplies are available here with the usual themes for childrens parties. If you need anything for wedding or baby showers this is the place to find them. Just try not to need them on a Friday before a holiday.
This is the most unorganized unprofessional business. Its all young kids including the manager. They are rude and appeared to be impaired. I went there twice and it was the same both times. I left and went to party city in Willoughby. They had everything including no shortage of hillium. They were nice and professional and less expensive. Very busy, worth the drive and wait. I will never go into party place agzin.
Best gallons ever!! I bought my mom her balloons in February and they didn’t deflate until April !!🙂
Very busy place. Call ahead if you want a balloon bouquet, it takes awhile. Has everything you can think of for a party!!
Nice friendly well stocked store. Their prices seem high for the kind of things they sell.
Place has went down hill since the manager left
Good store for basic and different party items. Affordable prices. I go here every year to get a balloon bouquet for my daughter. And the balloons stays inflated for a over a week. 🎈
They had everything we were looking for( Pj mask). I will definitely be returning for any party supplies.
I’m sorry I walked in here and was ignored the first 5 minutes. Then the worker in the front askedI needed something, I informed him ballooons he said I can help with that and then proceeded to walk away. He went and filled up other balloons without taking my order. Could be a nice place if it was better run
This store has a large selection of costume and party supplies. The staff were pleasant but needed direction. The only rooms available for trying on costumes were the restrooms, which were very dirty.
Very helpful and friendly staff. Covid and social distancing policies greatly enforced , helped make suggestions for balloon arrangements for my wifes birthday
This store is such a fun place to shop, the manager took his time with me helping pick out supplies for a big party I had for my daughters birthday. I drive from Mentor to Mayfield because I prefer place place over party city
Great place for buying theme items for graduations, birthdays and other parties. Great selection of mylar balloons. Favorite place to buy party supplies.
They have a wide selection of party supplies. They have cards and invitations for all kinds of events. I called before arriving and they were able to tell me if they had a certain item. Very helpful staff.
They make you wait 3 hours for 3 balloon to be blown up. I will not be shopping for any balloons there. Plus no one was there shopping for balloons but me
It was my first time stopping by this place the store is very clean and well organized..but the young man employees Not friendly at all so dawm serious like he doesnt wants to be at work or be bother thats my first impression of him not good when you have too deal with customers...sad..for my first time stopping there..
Great party store. Lots to choose from. Great selection. Good prices. Clean. Safe location.
It its early August, back-to-school tax holiday weekend. While I missed any back to school stuff (signs etc.) I did see the large portion of the store that was in boxes I guess held Holloween stuff. I get its a huge money maker but maybe a little more organization, and moderzaton if the store would have gone a long way...this location always feels...tired.
Highly disappointed. Completely ignored while staff chit chatting, felt like I was inconveniencing them. Ill be taking my business to Party City.
Super friendly. Balloons were done very quickly to accommodate my time. Always a great experience here. Even during the hectic times/seasons. Thank you Party Place!
Great story for party favors...
Always helpful staff. Its always fun to visit this store with all the things they have there.
Hours on the store indicate that they close at 5, we arrived at 4:30 and they were closed. Waste of the drive down here.
Extremely over priced. I only go there got items I cant get anywhere else. But there customer service leaves a lot top be desired, shop I typically will try to purchase online before going here.
Everything seems to always be old and dusty. Whenever I go looking for specific party supplies that a party store should have, they never have it!
They were very helpful and when some of my balloons burst they allowed me to come back and have them replaced no additional cost
Has a lot of options for any kind of party. Party supplies for kids, adults, and in between. Theres cards, balloons, themed party supplies, and more. Basically all your supplies for a celebration minus the food and beverage
Really unique items and a lot of them. However the store itself looks kinda of run down. Wish they would put some money into fixing it up cause its a great find.
Always love coming here. Good selection and some unique stuff
First off I am hearing impaired and I must say,the manager and staff always go above and beyond to make sure I’m helped and get what I need. They’re always so polite to me and make me feel comfortable here.
Havent been there in a while but when I went back around halloween, they had a hamster kept in a tiny cage as like a work pet im assuming and it was horrible.
What a busy place to visit. The right place for party stuff. Prices are reasonable.
Great selection of items for any affair! Good color selection of tableware. Wedding items could be stepped up a bit.
They have a lot of items to choose from , however the customer service is horrible
Its ok. The with the exception of one guy, no one spoke nor offered helped. When i went to check out the girl just ignored me & kept talking. The prices here are higher than Party City.
Closed early, no balloon service, rude cashiers, no help available.
They were great, quick, and friendly! Had lots of patience!
Shopped for graduation decor. They have school decor but wish they carried Shaker Heights School items
This place is a joke! Hard to find help and everything is OVER PRICED! After spending almost $40 on balloons they charged me $1 to put the balloons in! I will never shop here again.
Nice not as big as Party City, do not have a large, large selection of balloons. I made it work and got what I came for.
Stopped for a graduation card.
Great service and they have a huge selection of mylar balloons. The price was also surprisingly affordable!
Loved my balloons. Excellent customer service!! Friendly staff.
Great store for party supplies. It can be overwhelming for some with the amount of products in the store.
Went to get birthday balloons for my dad..it was simple and easy staff was excellent..and fast..
I use this place for balloon orders for events. The young ladies at the front are awesome and always go above and beyond.
Everything is about 4 times more than it should cost and staff looks miserable. Left and went to the dollar store and found a lot of very similar items
Absolutely, Positively, a fun place!! I will be back!!
Very easy to order! Happy with the customer service!
Great help in getting what we need.
Love this place; great selection of items, friendly staff, decent prices.
Well stocked and easily found the party supplies I needed.
Nice selection of party supplies and ECT. Very affordable!!!
Knock off party 🎉 city... No good deals on multiple balloons 🎈 pricey too....
Dirty store and the help acted liked they were doing me a favor. Not good st all
A bit disorganized & slow on service. Gals behind table didnt really know their product that well. Minimal help.
Great place. They have all your party needs
Has everything you can think of for any party. Only 4 stars because there are a lot of stuff that are 2 pricey. But I guess thats how most party places are.
Pleasant staff & nice selection of party items.
So mad with them I had stop doing what do go back up their get my balloons after my nephew came home a balloon was miss
Everything looks old as heck even the candies they sell and also... WAYYYY more expensive than Party City.Just go to Party City!
They really need to work on their customer service skills.
Lovely place..everything u need for a party at reasonable price.
This place is organized in a disgusting manner. Party City is a much better place.
Nice place to shop for different themes and colour schemes.
Great fun store. One of my sons favorite
Great selection of party items at a good price.
Got a great Halloween costume for my kids for a good price
They never have enough stock of anything. Prices are outrageous, and staff is too inexperienced!
So much to choose from! A must when planning a bridal or baby shower.
Nice selection of adult and kids costumes
Helpful staff, but prices on some items are high.
Friendly staff. Aisles are a bit too narrow in places. Lots.of good deals!
It was great ....got a lot of balloons and seen Karima
Had everything I needed 4 my kids party
Great variety of supplies at great prices.
Wide but not deep selection of party supplies in various themes
Nice selection of greeting cards at good prices
Found two costumes for my boys.
So many fun things at this place!
Good new years eve selection
Very helpful staff... they have a little of everything!
My twin sons loved the balloons!!
Manager was very kind and patient
The selection was not awesome for what I was looking for. Pricing was decent
Great place to get all your party needs
Everything you need to make your party the absolute best!
Manager is rude and acted superior and treated employees with no respect.
Love this place always has exactly what I need.
Awesome local party store reasonable prices
Great costumes. Friendly and helpful staff.
Worse customer service I have ever had! Not coming back!
Ladies were very helpful
Nice arrangement for just about any gathering
Alot supplies and ideas for any occasion!
They told us to put our bags by the counter :(
Has a wide variety/selection
Nice place to get things you need for a party
Average store. Not really good selection.
Okay selection.. some things a bit over priced/cheaply made.
I loved it in there. I will go in there again
The girls seemed to be overwhelmed on a Saturday with balloons and orders to fill.
Lots of items available but customer service is not good
Had a lot of different things and everything you need.
Awesome party store and very affordable
Pretty much can find what youre looking for
Prices are so high, go to dollar store instead!
Awesome selection of items
At times employees can be rude depending on how busy they are
Its basically a Party City knockoff with more rude associates.
Very helpful staff.
Kids behind the counter are sweet and attentive
Usually find what I need. Very helpful
Excellent Customer Service🙂
Really gone downhill
Had unusual goods for a 90th birthday
Great service nice selection.
Excellent. Friendly.. grade a service.
They had exactly what I wanted.
Super helpful staff today!!
They are always very helpful.
Have everything you need for special occasions.
Things you need, you find here for special occasions.
It was quick and reasonable in price.
Ok selection of costume accessories
Great service and prices!
Love it
They never have what I am looking for
Not alote of help..
Hugh selection. Very nice
Everything you need for a party.
The ladies in there was awesome
Always has air the balloons!!!
Not much in the wedding section
Love it
Great! pleasant help!
Total reviews rating 3.9
199 Reviews for Party Place 2023:
Review №1
2022-07-19Awesome staff, quick with putting together orders that are beautiful. Party Place has everything you need forvyour Event
Review №2
2022-07-14Usually have no issue with this location and fulfilling our needs. However today, I went in for a last minute surprise for my niece’s second birthday. I wanted two helium balloons inflated and I was told that they could not accept walk-ins. Pretty disappointing that I couldn’t be accommodated to fill 2 balloons 3 hours before closing..
Review №3
2022-05-06Have always liked going here for party supplies and balloons over the years, but they have some disorganization that is hurting their business. Went in 2 days before needing balloons per their recommendation. Placed and paid for the order, giving clear instructions on how to group them. Hubby went to pick up on party day and not only did he have to wait 45 minutes from the scheduled pick up time but they also didnt follow my instructions. What a waste of $40!
Review №4
2022-03-08Upsetting that this is usually my go to place when ordering balloons and I didn’t realize it in the moment but it was seconds to closing hours and I was walking up to the door not really paying attention, other than the fact another customer was coming out and an old white man white salt and pepper hair and glasses holding a broom hurried to the door to lock it in my face so that I couldn’t get in. A simple hi ma’am we’re closing you can try back tomorrow morning would have been professional and fine but I guess it was better to slam the door in my face and lock it (keep in mind customers were still in the store) but that was my mistake for thinking this place carried especially when a cashier is wearing a big purple bonnet on her head while cashing out. Do alittle better and care alittle more for the people that don’t mind spending there money here every birthday!
Review №5
2022-05-27It was nice I was able to get some last-minute balloons for my sons prom party came back in an hour and they were ready
Review №6
2022-06-23Wide selection for party supplies. Okay service… expensive balloons…. Recommend party city due to price.
Review №7
2022-07-10People are so nice and this store makes me feel like I want to party
Review №8
2022-05-24Great place 🙂.. variety of everything you could think of perfect place every time I host a party trust me Im going back good prices too the people were awesome 👍🏾
Review №9
2020-06-21Its a smaller version of Party City. It cares the exact same products as Party City but some pricing and services are higher.*Its located in a suburban area of Cleveland.(about a 1hr drive fr9m downtown Cleveland) Easy access from freeway or on city street (Mayfield Rd.)*I like this store because it gives you a mom and pop vibe upon entering.The staff do greet you at the door but after that, your on your own.*I bought decorations for a birthday party.*I would have gave 4 stars but not one staff walked up to me to offer their services. Finally after 10 min in the store, I asked for help.
Review №10
2022-05-12I dont remember her name how ever the cashier was handling the counter and the store in a timely friendly manner.