Party City in Dublin
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Dublin, Franklin County, Ohio, US
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Site: https://stores.partycity.com/us/...
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:9AM–9PM
- Saturday:8AM–8PM
- Sunday:10AM–6PM
Party City in other cities:
This is a specific thank you to the two ladies who were working the balloon counter, and the manager of the store -We had placed an order for some graduation balloons over mobile, but somehow it was placed for a store in Michigan instead (definitely our fault). When we went to pick up the balloons, not knowing this, the Dublin store of course didnt have the order.The manager was able to look up the order across all stores, find where it had been placed, and then he and the ladies were nice enough to fill the order in the next few minutes while we were there rather than us having to wait another two hours, which would have been completely within their rights.So thank you to those three people for fixing a customer mistake and being so polite *and* nice about it!
Not much out of the ordinary just your commonplace Party City if you ever been to one you know that theyre pretty much copy and paste just different location. On another note I will add that one of the staff members was very rude an elderly lady who was trying to refuse the sale of purchase of a Barbie doll based on the fact that she could not find the price of it.
Great store, clean, very poorly staffed. One cashier left to do the job of 2-3 people. Orders were forgotten, long wait times and not many customers on a Sunday morning. Customers that came in 20 min after us were helped and left with their balloons before ours was finished. Staff needs to work together better. I dont know that I would come here again.
This was a great place to get all the supplies I needed for my daughters graduation party. There were many choices and many different color schemes. If you buy a package of themed balloons they will fill them for free at anytime as long as you bring your receipt. There were items for weddings and birthday parties and other themed parties. The prices seemed very fair and the employees were friendly.
Score!!! I found a basket filled w 75% off graduation supplies which I thought they would have been out of. However, the other discount baskets were thrown about, things out of their wrappers, so much disarray that I just didnt go through it. The cashier on the other hand was awesome! So helpful and polite. I felt like she really enjoyed her job, which is rare these days.
I never usually take time to write reviews but my experience was especially poor. Went to get a couple things for a shower. My two year old was throwing a fit, because that’s what kids do. I’m 37 weeks pregnant so trying to move quick, I asked the front desk person, zac, for a specific foil balloon (twinkle twinkle little star) to which he immediately said they didn’t carry. I checked online before going and they did have it. As he continued to provide dirty looks for five minutes while I searched the list, I found the exact balloon I had asked for. He simply was not willing to help. He instead wished to stand behind the counter, glare and play on his phone. Completely unprofessional and rude. I will gladly pay more and give another company my business from now on.
The new location is bigger and nicer than the old location in Carriage Place, though its harder to get to. As big and nice as the store is, its horribly understaffed; when I was in getting some balloons filled, the cashier was the one filling the balloons--so she had to stop my balloons to ring out customers. Their selection is good, but the prices are significantly inflated (pun not intended) for a lot of stuff.
The wait is ridiculously long for balloons. It is a very cool place but i dread going because of the insane wait. I have never waited less than 30 minutes for them to blow up some balloons. The workers do not seem to have any sense of urgency whatsoever. They were very nice but very slow.
Recently came here to purchase Halloween costumes for my kids. I couldnt find a staff member, so I waited in line at the front to tell the cashier. He then radioed whoever was back there and then told me I could pick them up in a box at the back of the store. Then I had to wait in line again to check out. It seemed like such a poor set up and a waste of my time. I used a coupon, so I was pleased to get the costumes at a decent price I guess.
Everytime I go there its because I checked everyother store for something they dont carry, but party city always seems too. I should start going there first. This location is always stocked and clean. There is never a long line because they always have multiple cashiers on.
This location seemed really big compared to come of the others Ive been to in the past. However, it was very clean, and nothing was out of place. I was able to go in and find what I wanted without any complications. The only thing I will say is they may need a little more help on the floor. The line got really long, and there was only one person up front to help with both checking out and balloons.
This place was ridiculously busy. For the first time I met an employee that was not very helpful. She was at the register and simply didnt seem to be in the mood. I bought a lpt of balloons. One entire dollar to blow up 1 balloon is ridiculous! For one set, my total was approximately $16 and $14 of it was helium. For a different set I was at 1 location and my mom was at another buying the same thing, I was charged for helium and she wasnt.. The sign said no charge but the employee I was dealing with was not changing her mind. I needed to get to the party and decorate so I paid the money and left.
Lots of main stream characters and birthday stuff, but not much in the way way of generic (Jurassic Park vs normal dinosaur print). Very specialized store (its in the name!) but with a price point reflecting it. You may find what you need for the price you want, but maybe not.
Came to the store to try and find decorations, could not find an associate. Finally found one and they did not have what I needed, soccer decorations. Then opted to at least get soccer balloons. The line was a mile long with one associate working the cash register. The associate I found helped me get the balloons told me to skip the line and go cash out at a different register. The associate then left leaving the lone cashier and me out of line with no one taking care of me. Finally two other associates came to the front register I assumed to help, but NO just stood there. All the while ignoring me, who was told to get out of line. Needless to say did not purchase anything and left very upset.
Unsurprisingly, you can get any of the common themed party items (fiesta, bachelorette, luau, Disney, etc) pretty much any time of year. However, it is expensive. And at this Party City in particular, we asked an employee to get a chili pinata from aisle 6 or whatever. But she was basically incapable of either understanding or believing us and it took like 10 minutes to get one item. Idk if she was developmentally challenged and im being a jerk, but it was unbelievable how difficult getting her to grab an item we had already located was.
None of the stuff I fund on the site was visible in the store even though the option for sure pickup is available. The checkout staff told me the isle to look in, but the items I needed werent there and there didnt appear to be floor staff, and the checkout staff didnt offer to come from behind he register. I got frustrated and just left! Ill order what I need and wont bother stepping back into this location
If youre looking for something specific, DO NOT EXPECT TO GO THERE, BELIEVING IT IS THERE UNLESS AN EMPLOYEE PHYSICALLY HOLDS ITEM BEHIND DESK FOR YOU. THE WEBSITE IS NOT ACCURATE, AND EMPLOYEES ARE NOT HELPFUL. YOU WILL LEAVE FRUSTRATED AND EMPTY HANDED.I drove a the way there because their online website said they had 150 of these items in stock at Sawmill location. I just needed like five of them; I promised my son I would get him some, so imagine the joy when I realized I didnt have to buy a 50 pack off Amazon.Anyway.I go there and I look myself for a good 20 minutes for item. Nobody ever approached me EVER. I had to wait in line to get assistance which was annoying because they are sloooooow.A guy tells me what isle they *should* be in. I tell guy Ive been looking for 20 minutes theyre not there. He even was in the same isle with me when I was looking, so I thought that was kinda funny. He looks in said isle. Cant find them. Asks other people on the headset. I show him the website so he wouldnt just shrug me off... and he said theyre going to look a little bit better in the back, if theyre not there we dont have them.Cool. Thanks. So Im waiting. And waitingAnd waiting. Guy disappears. I see him, oh, I guess he has to stock now. Wow, there are a lot of stockers walking around now. Weird. Hmmmm... they must have forgot about me? I wait in line AGAIN. Explain situation to cashier. She never heard anything about it of course. She looks under the register area a bit the says Nope, we dont have them! Sorry!Ill never know if it was disorganization of the store, lazy employees or a mistake on the websites end. Maybe it was a combination of all of them. However, the fact that they left me hanging and never got back to me just showed me how unimportant my business was to them.I cant say Ill never step foot in Party City ever again, but I wont be back anytime soon and l will absolutely avoid this location in the future.This place was much better when it was on Bethel.
Spent $113 on party supplies. Purchased a $5.99 large balloon - they wouldnt put a tie-down piece of plastic on the balloon string!Everywhere else that Ive purchased balloons always attach a tie-down - Kroger, CVS, Dollar Store or Giant Eagle.I thought that was part of buying a balloon.
Went to buy some items for my sons TMNT party. The Ninja Turtle section was empty except for plates, cups and napkins. We spotted someone that worked there, but se was walking quickly out of the store, on break I guess. Iasked the seemingly only other employee, who was behind the counter, if there were any invitations in the back, he said no. We left the store and almost got hit by the same girl that just went on break as she was racing through the parking lot in her little smart car. :/
Total reviews rating 4
195 Reviews for Party City 2023:
Review №1
2022-03-08This place is incredible… BUT with only One Register Open, I got tired of waiting in line and abandoned my entire collection of items that I was trying to purchase for my grandson, and walked out empty handed…There were plenty of staff members wondering around in the building, but none stepped forward to open another register. BOOOOO !!! POOR Customer Service !!!
Review №2
2022-07-05This was literally my first experience there. Purchased 90 balloons to release them and honor my slain uncle. The associates were very helpful and friendly.
Review №3
2022-03-22I walked in with quite a large order and the staff did a great job of problem solving (my horses wouldnt float even though they were filled with helium), and Nicole went above and beyond to make sure my 5 bundles of balloons looked great! Special callout to balloon lead, Nicole! Shes AWESOME! 💚 Highly recommend this location and will be coming back for every party I have! Thanks Nicole!
Review №4
2022-05-23This store has gone to not much items yo choose from and the cashier acts like you are inconveniencing him when asked for help.in the Birthday aisle......where is that friends lady Pam. She is the reason we travel to this store....always helpful, friendly and knowledgeable
Review №5
2022-06-02Many supplies in all shapes and colors. Only thing I couldnt find was little flags to put on car windows. They did have car markers though for writing on car windows, and in a lot of different colors. Really is a one stop shop.
Review №6
2021-12-19I cant say enough great things about this place. Ive been able to count on them multiple times for early events, having my decorations ready, sometimes even a few minutes before they open. They have saved me a few times! Theyre also very nice and courteous and I truly count on this location for all of my decoration needs.
Review №7
2022-02-10We had an issue with the balloons for a party of ours. The details on what went wrong arent nearly as important as what Kyle and his team at Party City/Sawmill did to rectify the problems. Kyle called us at 8am (long before the store opened) and left a voicemail letting us know he would fix the issue--and he and his team did. We understand that mistakes happen; what Kyle did to make it right for our daughters 10th birthday is why were giving 5 stars. Well be back because of the customer service.
Review №8
2018-07-22Nice and well organized store, courteous helpful staff, good bargains when you buy while on sale or clearance. We Visited this store twice, both times staff were friendly and helpful. Convenient location on Sawmill road close to Sawmill road ext on I-270 on north side.
Review №9
2022-07-13Great customer service who even let me in early to pick up an order.
Review №10
2022-04-21A really nice website, they have everything you need for your party needs.