Delivery
Yes
Parts Authority in Cleveland
Categories
Location on the map
Cleveland, Cuyahoga County, Ohio, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Health and safety
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Phone: +1 216-344-9000
Site: https://partsauthority.com/
Site: https://partsauthority.com/
Opening hours
- Monday:8AM–6PM
- Tuesday:8AM–6PM
- Wednesday:8AM–6PM
- Thursday:8AM–6PM
- Friday:8AM–6PM
- Saturday:8AM–5PM
- Sunday:Closed
Parts Authority in other cities:
Comments (199)
Its usually good there @PA
I needed something auto zone didnt have at any location.. But I knew where to go. They have everything and then some. Very friendly and prices are great
I like the people there are very friendly I dont like to stand around waiting its cold in there theres no sanitizer people are coming in with no mask on
Company fired me for no reason at all. I was working through a temp agency the temp agency the guy who hired me called me the following morning an hour before going in and told me that they was discontinuing used with their temp agency which I found out was a lie they just fired me just to fire me without any reason this company is full of it dont work there. and its weird because they had to ask me twice if I want to get hired in and Im thinking thats a reason that they fired me because I didnt want to be hired in and they only wanted to pay me $11 so I wasnt willing to drive more than 8 hours a day for $11 an hour
Sent an email saying they don’t want to hold up my order and to respond, or they’d release in 48hrs. 4 days later the order status hasn’t changed, no response after 4 days confirming it’s available to ship or a way to cancel rhe order. Might be the cheapest, but saving a few bucks isn’t worth being the slowest.
This is a huge auto part store with good parts, the only thing is it takes forever to get them! I waited over 15 min for my parts to be bought up to the front. I know its a process because some call in for parts so they are working on their orders but, there has to be a better way for walk-in customers. The guys were friendly and helpful. A little static between coworkers but overall good for parts not if youre in a hurry.
Very rude and unprofessional i had a simple question of transmission pricing i assumed they had used they guy said they do not i was still talking to get pricing the rebuilt ones they have he rudely hung up on me then u think i want to spend my $3,500 with this company No!!!! I WILL GO ELSE WHERE
Pretty fair on pricing, but experienced great difficulties when making a return on unused part.
This place seems to be the best place to buy, auto parts as far as getting the best price. Its the place that the auto shops use and its the place that I suggest patrons doing work on their own cars should use. The staff doesnt have the best attitude at times, but if youre going to pay for parts you might, as well get the best price.
Great place! Great prices! Been around fir years and have parts in stock these chain stores have to order!
Hey. How can I join the process to order and pay online to have delivered as a opening shop. I use alot of their services and need of better service with delivery and payment as a shop procedure.. help
This is a place where you can find all your hard to find parts and more at a great deal. Plus a awesome line of performance parts. Also excellent customer service.
Guys who answered the phone was not helpful even in the slightest and when I asked a simple he hung up on me. If I could give no stars I would
Excellent customer service. Had the parts I needed. Very clean and organized.
Very nice service. Polite and prompt highly recommend. Best prices Ive ever found so....wont go anywhere else.
I wish I could give 5 negative stars. The guy on the phone who claimed to be the manager Dave was rude, arrogant and extremely ignorant. I asked a simple question about looking up a past purchase. Instead of helping me, his only concern was do I have my receipt. Obviously I dont, but my purchase could be verified by looking it up. Not this guy, he has no customer service skill or class. I will never make a purchase there again. I suggest everyone avoid this place
Terrible customer service Guy who answered sounds like he needs a hug many other auto parts places that will speak to you with respect don’t go here
Great service need something for your car/truck go there best prices in the city
I am a previous employee, they are really nice, bit their system doesnt like to give the correct part alot of timea.
Got what u need reasonably priced but every worker at the counter talks entirely to much amongst each other across the counter which is ok i get it but they stop working when they start talking! Idc to hear what your telling your coworker what you did lastnite! Multitask or shut up and finish ringing me out! I just want my part and be on my way!
Good prices. But guy nad a hater! He doesnt like to see people get good deals!
Great prices but make sure u know your car cause they have many items for one vechile
Pretty well stocked! If they don,t have it! It was,nt made!
Ask the cashier a question he was very naste an once i put my ordet in .it took 10 minutes before the cashier called my part up to be paid for. the exttra money you save isnt worth it. Plus they only honor receipts everywhere esle they honor your phone number for the part they replaceing.its your receipt so dont buy from here. Parts sustanderd.bad quality parts
A nice place good people depending on who you get I called up there one day and the guy helped me but after my 4th question he was done placed me on hold and never came back and I waited but its all good 👌
One star is because you cant give negative stars. Shady Grady! Promise but cannot deliver. Was told a part would be there at a particular time and was standing there waiting for 20 mins, parts guy didnt even remember that I spoke with him earlier that day. Well the part never came in, it was never ordered from other store in Lorain to be transferred. I made a 45 min trip to get this today.
Its one of the cheapest places I know to get partsThey have great prices.
I order a part on Saturday and i am told come back Tuesday i come 2x times onces at 9 am and 1 pm to find the order will not be here till Thursday but the mgr goes we mafe mistake but i am susposes to happy trys to flip there mistake on me now like i am the bad guy!
Rudest parts people in the city. Asked parts guy to see pads to make sure they match and he said not until I pay for them. Point to see them was to make sure they were correct before purchase. Told counter person I would never buy parts there again he said no problem.
Most inexpensive auto parts in the city. My go to whenever i need to save money. Been going here for over 30yrs.
I like their prices but if you picking up the parts be prepared to wait for at least 30min even if there is no line.
Good prices. Service is awful. If possible, go somewhere else where the staff is more professional. The guys that work there now are rude, flippant, disorganized, and move extremely slow.
I suspect that they had what I needed but that the counter guy just didnt feel like helping me with it (brake line). I am always surprised when I get better help at a franchise than at the local place.
A guy sitting there doing nothing says, As soon as he (pointing to the guy next to him) gets off the phone, he can help you. Well, he never got off the phone and no one else that watched me standing there helped me either. I wont go back there. I just needed wiper fluid.Edit: after speaking with someone on the phone, the first guy is a cashier, he couldnt really help me anyway. But they will be sure to at least let me know that someone will be with me shortly.
Great prices. Terrible staff. I waited in line an additional 10 so a costumer service rep worked on his paperwork. I dont understand why he could not do his work wile there were not people waiting in line.
Might be a great place for do it yourself folks. My experience with their commercial team has me shopping for honest reliable service.
World auto has the parts and at the best price in town. They are fair and have the same policies you find at any other part store for returns. Always treated me right ! Good people !
Avoid this business, if you can. I am from Cleveland, but I live in Indianapolis. Over the holidays, I brought my car to my familys mechanic here in Cleveland. It was determined that I needed a rack, which I bought from World. Upon getting the car back to Indianapolis, the rack was found to be defective. I had to buy another rack in Indy and pay for labor once again. I am in Cleveland again this week and I brought the defective rack for return. I forgot my receipt on my desk in Indy, but I offered to bring in my credit card statement showing the purchase. I explained the situation to Dave and he kept rudely saying no receipt, no return. I asked to speak to a manager and Dave said he was it. I asked for his last name to report his poor customer service to his superiors and he refused. After all the trouble I have been through, which was caused by their defective part, I would expect more consideration to try to work with me to get my money back (other than driving back to Indy to get the receipt).You should avoid this business, if at all possible. I have had much better customer service at Auto Zone, Pep Boys, or any other auto parts store. Even if they can get you the part for a few dollars less, it is not worth having to deal with their lack of professionalism and poor customer service.
Most of the time majority of the time they have my parts love them
IF YOU WANT A GOOD PART STAY AWAY FROM THIS PLACE. I HAD 2 IN LESS THAN 2 MOS AND HAD TO PAY DOUBLE LABOR ON BOTH. ITS NOT FAIREITHER TIME I HAD TO PAY DOUBLE LABOR CUZ THEY HAVE BAD PARTS
Is there alls way so helpful to everyone I hardly recommend them
Evertime I go to pick up a part they have a excuse. Either they got the erong part or another store bought it . Ghetto loud black employees playing around. Prices are sweet though
The staff acted like they were doing you a favor. I ended up with the right part.
Avoid. Avoid. Avoid. I bought some synthetic oil from this place. 5w20 to be exact. I get home and well I find a better deal somewhere else. Mind you the box is completely unopened and everything. Ive went to Auto zone and have had no problems returning products. But this store I bought the oil from the guys told me once chemicals leave we cant take them back. Period. Now that is some bs. If auto zone has no problem and OReilly will take my oil back why wont this bs store do it. Ive never heard of such ridiculous crap. This store is a joke. Definitely not the lowest prices and definetely bad customer service.
I love world auto I can get all my car parts from there for a great price❤️
Great customer service, theyve helped me find all the parts that I wanted. Best of all it did not take a long time to deliver them.
Wasnt so great paid 300.00 for some coils needed 8 of them only gave me 7 😡😡😡😡
So heres what happened. My father bought an alternator from this company and it failed miserably less than 9 months later. First 11 degree day it failed. I took it to a shop. They had it tested. The part is bad and by the way IT IS NOT THE CORRECT ALTERNATOR FOR YOUR CAR. Really? I trusted this company because Id done business with them over and over. I did have an issue with an exhaust once, but figured I should just stay away from diy exhausts anyway. But, this incident takes the prize and SHOULD PROBABLY BE INVESTIGATED. This company told me me that they sell two different parts under the same part number. I am only guessing here, but I think one part is better quality then the other; THATS WHY WORLD AUTO IS THE CHEAPEST. They are selling substandard aftermarket parts. Heres what I know: the part they wanted to sell me today in substitution of the bad part from last June was totally different. And, what do you know....? It looks like the OEM. Now, why did the installer put the part from last June on my car? I dont know. He knew it was not so similar to the OEM but he put it on anyway--it fit. World Auto did not require a core for the one bought in June because I believe it was substandard and they knew it. Why else would a parts company sell different style products of different sizes under the same part number. There must be a number 1 and (in my case) a number 2. My father drew the number 1 in June and it was not even enough amps for my car. They know its their part but because I have not receipt they say they cannot do anything for me. You are GAMBLING when you shop here. You may get the correct part or you may get a substandard part that is sure to fail.
They lied and told me my part on the phone was 46 dollars but when I got there it was 118 dollars
Good prices cheapest in town. Service is just a little slow.
I love world auto parts. I can always count on them to have the part i need, and for a great price. I have been there sooooo many times. When I had my other car world auto was the only place that I could buy parts for the car.
My husband had to have an unexpected heart surgery at Cleveland Clinic on 2-4-14. I stayed at the Comfort Inn a few blocks away from World Auto Parts while he was in the ICU. When I returned to the hotel from the Clinic to retrieve my vehicle it would not start due to the extreme weather conditions. I was very desperate and distraught but found World Auto Parts on my smart phone and took the chance that they would help. Mike, the manager, sent Mike, an associate, to my aid with a new battery. He helped me get the battery installed and even scraped my windows so that I could see. I truly do not know what I would have done without these very kind men since I was in an unknown town far from home with nobody else to call. May God bless you for your extreme kindness :)
Great staff i get all my car parts here i love this place
Un organized kaos staff needs help one check out line also used as a sales desk so wait for a hour the customers have no clue what there talking about just a dump please avoid .
Nice prices.
I come here to purchase new parts instead of buying from mechanics. Great discounts and customer service. Dave and the the rest of the staff are very nice and knowledgeable.
Very rude I got the whole brake set up and asked 6 times for them to check in the boxes b4 I left and still got the wrong parts had to buy from auto zone bc the closed when I went back to return the parts they gave me all they had was smart remarks
Cheapest prices in town , employees are very friendly and work fast to get your order through and get you checked out. Best auto part store.
Great parts at a lower price then any one else
So much cheaper than anywhere i know of.. great customer service also very friendly
Best price on town. Call ahead and order your parts if u dont want to wait to get service
World Auto is my favorite place to get auto parts for the cheapest price. Makes me feel like a young kid on Christmas day! 😀
You get what you pay for. World Auto Parts consistently has the lowest prices on import auto parts. I have a high mileage Honda Civic that Im always repairing and I buy most of my parts here to save a few bucks. The employees are low grade and not professional. The place is located in the Ghetto. The parts are made in China. The refund policies are not civilized. They sometimes give you the wrong part. Bottom line is that World Auto Parts has the lowest prices anywhere, but they are terrible to deal with. If you dont have a problem paying a little more from Autozone or Murrays then DO it.
I got my service on Time and I didnt have to wait along time
This is Chuck from c&t Automotive if you buy parts from World Auto make sure they have a warranty we purchased a new Jack from World Auto 2 weeks ago and the Jack has already quit working and they do not want to warranty the jack so be careful what you purchased from World Auto this is C&R Automotive not CMT
I love World Auto it always has what you need they have the best parts beautiful people to help you its alright
The parties were good and they service was good and fast thank you
💯💯 love it... I called it one stop shop fr they have everything you need 😍😍😍💓💓🥰🥰
Cash was great very friendly and very polite and knowledgeable I had a great time even though I was only there to get brakes
Excellent service! Inexpensive auto parts!!
Great customer service and knowledgeable staff and team members
Always have Parts what you need and for good price very serviceable staff love them
I love this place I buy all my parts for my car here prices are reasonable staff are very helpful and knowledgeable
Great and cheap place for all of your auto parts needs.
They got my part quick and very friendly group of people
Horrible customer service . Many places have the right parts, but a few have the right people aswell . this is Not one .
They had the part i needed for my car, and at a reasonable price👍
The workers are pleasant and they have good service and the prices are the best in town
Long.............and I think , there are a Few who have trouble with women, coming to this place where MEN are mainly , the customer ! S M H ..... HOW FAR WE THOUGHT WE HAVE COME ? ( SUCH PRETENSE) THIS IS A SERVICE, NOT A INDIVIDUAL, PERSON PLACE TO CHOSE , DEPENDING ON HOW ONE FEELS ? ( WHEN IT IS BETTER TO STAY HOME) AND ALLOW THOSE WHO ARE TRUELY FREE TO SERVE, THE * PUBLIC* ........( IT SHOULD NOT BE THIS PERSONAL AT THE WORK PLACE). I ONLY CAME FOR A PRODUCT, THAT WAS SSID TO ME, THIS IS WHERE I WOULD FIND IT. I NEVER SAID ANYTHING, NEGATIVE OR OUT OF LINE. IT IS NOT MY GOAL TO CAUSE ANYONE THEIR JOB. ADULTS SHOULD ALWAYS TREAT , THOSE IN THEIR PRESENCE, WITH RESPECT, IN A PUBLIC JOB . ( OR MOVE OUT THE WAY AND LET OTHERS , CAPABLE DO IT). ADULTS ACTING LIKE CHILDREN, IS CHILDISH AND IMMATURE. S M H .............
Great prices great service. it was definitely worth th 30 minute drive
Very knowledgeable staff friendly and up beat they really kno their stuff
They stock a lot of parts prices are good and they have things others dont
Good parts, great price, if your looking for Thats the place to go
Would be nice if the store on Rt. 57, in Lorain, would post their hours of operation for the public to see!!!!
They are always great! Its where I buy most of my parts.
I bought a Pronto membership, was promised the sun, the moon, and the stars, and they do not take care of customers.
So glad I found this online .I am passing ur info around .everything I heard about this place was all positive
Almost had one of their trucks hit me on 90 after merging across 3 lanes of traffic and almost hitting someone else too. Be weary of their vehicles!
The counter people are always cheerful and helpful and their prices are quite reasonable
Cant complain . usually best prices in town for car parts. Always check world be for u buy
Great service. The people that works there are helpful and experienced.
Love this place. Cant beat thw prices unless you go online....
Good product pricing and the counter people are very helpful
Fast friendly staff, and they stand behind their parts.
Great customer service and very quick service. Good auto parts store and inexpensive.
Always provides us with the parts we need at a good price.
Little slow from time to time... Dont go there often... Just for that reason...
Great customer service and the prices were great too.
Good prices and friendly
Quality auto parts at a great price, Id recommend it to anyone
Great prices and okay customer service.
Amazing service & Low prices every visit to this place.
Lowest, good quality parts, in Cleveland, Ohio
Great parts n prices
Great deals on auto parts... parking lot is a challenge to navigate
Great service and reasonably priced auto parts
Customer service is great, nice people.
Dad told me the pars were there when I went to buy them they had to stock on it I go over there waste my time they told me I had to wait wait at 20 minutes for them to tell me they confined apart I had to come back laid it on the day adding like that I wasted my time the gas and I couldnt do what I needed to do
Love love love, this store. Prices are amazingly very good for my pocket.
Great auto parts store. Always have what you need
This place is awesome , and has pretty good prices.
Purchase a bad alternator back in Sept. from this place I wont purchase items from this place again
This place is awesome and the price are also
Why do I have to wait 25 min to get parts. This is poor CS.... I ORDERED PARTS B4 OTHERS and Im still waiting and their gone.
Ned very pleasant and helpful
Great people great service an good prices
Dave is a very knowledgeable sales person great to deal with great place to shop
Fast easy and out the door
Ned is the most knowledgeable person Ive dealt with, hes been there for years.
Great prices and a large selection of parts.
Organized but the time it takes to research parts and get you outta there is a bit lengthy
Very friendly and polite!!
Need more workers and faster service which makes me go somewhere else even if is further!!
Good selection of auto parts, however a little more costly than the major chains all over,
Very friendly and good customer service.
Parts fitted just right now Im riding high
A lot in stock and very quick curtious service.
See Ned for all of your parts, hes very knowledgeable about what he does !
Fantabulous! Customer service. Ty* and the crew.
Great customer service. Prices reasonable.
I absolutely love world auto. I get excellent service there and quick
World auto parts prices usually beat other part stores and they have hard to find parts
I love this place.....good quality best price in town! ☺
Prices are fair. The employees are nice
Great staff and price in town thank you .
Best place to buy parts!
Great price, great service.
It was a very good experience, and the service was very nice.
I love this place best auto part store ever
Called for a part they said $34.89 i got there the lady wanted $47
Cheap But Has The Best Parts I Was In And Out
Best place to get all your car needs
The customer service is horrible and they dont help you out with the return if you need to return something
Friendly & best part prices around
Always good parts at great prices
Dont like the service there Id rather go to AutoZone
Great price
In and out, best prices.
Great service and prices
Great service with good prices
Can I get there on the phone does not give specific instructions who to get for part
They sold me the wrong brake pads and did give me an exchange
World Auto is named Parts Authority now which they have good personality there
Cash was great need more employees like him
Great prices, cool staff
The service was fast and everyone was so courteous.
Told me one pric e but once there it came to be much more
Very friendly and helpful
They always have the parts you at an inexpensive price
Excellent. They should provide seatiing though
Good prices beats others prices by $60
Friendly people and great service
They have good prices on parts
Great place to purchase car parts.
Keep all your receipts no refund without it
Great prices just can be slow at times
Cheapest auto parts around.
Good place to get your parts...
Good service great price
Very helpful in helping me figure out what I needed.
THEY HAVE WHAT YOU NEED.
Best prices in Cleveland! Cant be beat!
100%good
They loyalty to customers and very nice
World auto....cheaper parts and will order what u need
Friendly knowledgeable people
Worst parts and worst customer service I’ll never go again
Love that place ! Great Prices!
Wait was long too get parts after ordered
👍
Forgot to include clips with my screws for my part
Ok part store but busy all the time
Good prices.....
They get you in and out with the right thing you may need for vehicle
New computer system...crew members need more training!
Good deals on car parts
Always have what Im looking for.
Decent part sold at world Auto parts.
They were courteous, knowledgeable and efficient.
Total reviews rating 4.2
199 Reviews for Parts Authority 2023:
Review №1
2022-03-07Its a real good place where i purchase my floor jack and other
Review №2
2022-06-28Always had the lowest prices. Rotors for my infinity 98 dollars each almost everywhere .. only 18 dollars at world auto ... They definitely beat the competitors
Review №3
2022-08-05I was quoted an amount on the phone by Ned and then when I got there it was 30 dollars more.
Review №4
2022-05-27Great prices. Call ahead and your items will be waiting for you.
Review №5
2022-04-28Great Auto parts store and friendly service staff,at fair market price.
Review №6
2022-03-09Great prices but long wait time for your part to come up
Review №7
2022-04-27Great prices. Quick service. And friendly staff.
Review №8
2022-01-28I never really do reviews but its something about the place that screams down to earth everyday people.
Review №9
2022-07-21Nice place I enjoyed reasonable prices
Review №10
2021-10-17Okay when I first re-entered World also I was confused because Im used to just walking up saying what I want one time I was just standing around no one told me that place a order means buying something so when they kept yelling this out I thought it meant that the order was already placed and they will call your name I found pit hard way standing around 20.mins this means to walk up and say what you want and wait for order to be filled this time they have 3 or 4 reps but only one will take your order I do love their prices and their friendliness