Delivery
Yes
Panda Express in Avon
Categories
Location on the map
Avon, Lorain County, Ohio, US
Service options
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Highlights
Fast service
Yes
Popular for
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Comfort food
Yes
Kids' menu
Yes
Quick bite
Yes
Small plates
Yes
Vegetarian options
Yes
Dining options
Lunch
Yes
Dinner
Yes
Catering
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Family friendly
Yes
Groups
Yes
Tourists
Yes
University students
Yes
Payments
NFC mobile payments
Yes
Phone: +1 440-937-0971
Site: https://www.pandaexpress.com/use...
Site: https://www.pandaexpress.com/use...
Opening hours
- Monday:10:30AM–9PM
- Tuesday:10:30AM–9PM
- Wednesday:10:30AM–9PM
- Thursday:10:30AM–9PM
- Friday:10:30AM–9PM
- Saturday:10:30AM–9PM
- Sunday:11AM–9PM
Panda Express in other cities:
Comments (199)
I order the family meal for the first time and it was better than any other Chinese restaurant Ive ate at.very tasty and was delivered.very good service.
The server in the line was cleaning the floor and tables and went back to the line to serve with no gloves and did not wash her hands. Made a comment to one of the managers and no apologies given.
Love this place. Always try to stop multiple times in a month. Compared to some Chinese restaurants, I like this more. Food is always hot and full of delicious flavor.
Always out of food an hour early. Sauce for the sesame is never the same. Orange chicken is good
There wasnt anything wrong. It just wasnt very good. I had orange chicken. The breading was too heavy and not orange flavored enough.
I have the same complaints as most people for this location . Co workers more worried about clocking out then serving . Portions were very very very small . I usually go to the panda in Rocky River , there portions are normal . Not to self to not come to this locations again
There was no food cooked and ready, everything was a 10+ minute wait, crab rangoons were burnt and the lady was quite rude acting like it was our fault they didnt have food made! Will not return!
I had never eaten panda express before, it was disappointing. The food is mediocre. The service here was ok.
Inside dining was closed due to staff shortage could only order drive thru. No thanks a lot of other options.
I have always had pleasant experiences with the workers. Food is really good too!
Items missing from order. And the beef and broccoli entree had 7 pieces of broccoli and 1 piece of beef the size of a quarter. Disappointing.
I do pick up from here all the time, they never give me my cup next to my order nor did they put my chicken roll in my order for pick up. I had to ask for my cup, not knowing they didn’t put my roll in there just walked out. Kinda of ridiculous I pick up half my order and have to ask, and pay for something I never even got. Will never order from here again as it’s always something
My daughter and I went out for what I had hoped to be a relaxing lunch. At the order board we were told that they were completely out of the dish I wanted, had limited supply of what my daughter ordered and forced substitutes on us. When we finally got our food and found a parking space where we could eat (the dining room is still closed), we discovered we were given the wrong order. We drove back to the location (Avon, OH). I approached the window on foot to avoid waiting another 20 minutes in the line of cars. The people in line were nasty about my having stepped in because they, too, had been waiting a long time to get their order. The woman at the window was hostile toward me, demanded I produce my receipt to prove the order was wrong (I did) and continued to smart mouth me. She told me to get back in line be because it would be at least 15 minutes for them to remake the order. The saving grace was a young woman named Lay who brought the order out in three minutes with a smile and an apology. The sad part . . .the order was still wrong. We ate what was given.
The sign on the door and online says they close at 9. I pulled up to the drive through at 7:40 to be told they close in 20 min so they have a limited menu. The girl in the drive through sounded irritated that I even had the audacity to pull up to a business just a mere 20 minutes until they close. When the building and online say otherwise.
The customer service and food were both great ! Very efficient place.
The food is always consistently good. The staff are very friendly and helpful. The drive through is usually pretty busy and slow, but, if you have time, the food is worth it.
In side dinning still closed ( no staff) ! This way you can not see what there putting in your box and passing out the drive thru window. Paid for veggies, got 2 pieces of brockley. Tray mostly all rice, maybe 4 pieces of orange chicken. And they told me it would be a 6 minute wait on them veggies! If I still wanted them. I waited. And just got the 2 little pieces of brockley.
I shopped in for lunch on Saturday afternoon 5/22.Special recognition for Marisol D, who was managing the restaurant when I visited. Despite the staffing shortages affecting business across the nation, she found a way to deliver a delicious and fresh meal, quickly, with a warm smile. I enjoyed my brief interaction with her and appreciate all of those workers who keep us fed.
Great portions staff is great love the food and very clean and fast
HOW DOES A CHINESE RESTAURANT RUN OUT OF WHITE RICE??? These people are TOTALLY INCOMPETENT. Somebody should be FIRED!!!! ZERO STARS.
Quality of both food and service had gone way down over the past year or so. A few months ago I went about 30 mins after they open and was told that most of their menu wasn’t available yet because they “had just opened”, I’ve worked in restaurants before and everyone would arrive hours in advance to prep and have the entire menu available at opening. Another instance was actually yesterday, we went at around 8p, their websites says that they close at 9p, and was told that most of their menu was unavailable because their shift ends at 830p although their own site says otherwise, again, I’ve worked restaurants and you have the ENTIRE menu available up until the doors lock. Either employees at this location are soft and don’t wanna work or management is the one to blame for not mandating better standards out of their employees. Either way I doubt I’ll be going back anytime soon.
Line was super long but the crew in there must be working hard because they handled it like Champs. Got through quickly, food was fresh and hot. Cant ask for more than that.
If I could give this place 0 stars I would. Being a previous employee of this place, the management is TERRIBLE along with the employees who wouldn’t know customer service if it hit them in the face. The food you order sits for a long while before they serve it to you and don’t go after 6pm if you want it fresh. Bad enough they didn’t pass with health inspector. They can’t keep a general manager since they’ve had like 4 in the last 3 years. DO NOT EAT OR WORK HERE EVER. Manager is to blame for the terrible employee attitudes.
3rd time in two months Ive ordered and its just been bad, yet again. Thats it.
This has been one of my favorite places for a quick and remotely healthy meal. Over the last few months I have noticed food has not been good (seems like it has been sitting so its more watery and mushy), it maybe that I am ordering food that has been sitting. Either way it has not been up to the standards I am use too from this location.
Giving two stars is being generous. I missed going to Panda Express and yesterday was my first time going there since the start of COVID. What a disappointment. Arrived around 7:50pm. One of the items I was hopping to get was out and was told it would be 8 minutes till a new batch was made so I made another selection. The person behind my had the same issue and decided to wait. We found a table sat down and noticed there were no utensils I asked one of the workers for a fork. Two minutes later finally got a plastic fork. After all this one of the workers tell the people who decided to wait the now they are out of product and asked if they would like something else. By this time it is a little after 8pm and someone locks the door so no one else can come in. The sign on the door says that dine in closes at 9pm.If Panda does not step up there game they will become like restaurants in Elyria and Lorain that are empty and crumbling away. My experience yesterday was a huge disappointment as I have been craving Panda Express ever since COVID restrictions have been lifted.
Worst experience I’ve had, completely messed up my order and refused to fix or give me a refund. Don’t give your money to this restaurant
Good fresh super greens 🥬 everything fresh service was fast friendly & all the workers are doing amazing job teamwork makes the dresmwork!!
Absolutely HORRIBLE customer service at the drive thru today 2/14! The girl taking orders could not have been more rude! I have NEVER been interrupted multiple times while placing an order to be rudely told we were not ordering correctly! Moving forward we will be taking our business to a restaurant that would appreciate our business! And to the girl working today at 2pm learn some customer service skills!We will NOT be returning to this location again!
Food wasnt cut and rice was hard dont waste your money or time!
A typical Panda Express. I like the honey walnut chicken and the teriyaki chicken. The food is always fresh, the chicken tender and the service is generally fast and always friendly when Ive bern here. I usually get a plate with 2 entrées and chow mein noodles. Easily made 2 meals off it.
They gave me someone elses order also and couldnt take it back so thats a plus.
Yum 😋 The sweet fire chicken was delish
,, weve gone to this store many many times and I feel like the quality of the food has dropped quite a bit, recently they had a $3 off online order of their new menu item but when we tried to order online it wasnt available for this store oh, when we drove to the store and ask them to use the offer code through their drive-thru they said unfortunately because theyre undermanned they cant fill the order and give the $3 discount. I called customer service and explain to them the issue of not being able to order online and getting the discount offer on the last day and they wouldnt even budge, you would figure a company that makes millions of dollars a year would be able to help a customer by giving them a discount to use on their next order but the lady said she couldnt do that. It looks like Ill be eating at the restaurant next door and not using them anymore., also it seems like theyre always out of the teriyaki sauce that you pour over the chicken teriyaki and the ones that come in the packets... the sauce is just nasty, you would think a restaurant would order more than enough to be able to supply customers with enough condiments but this store apparently is trying to cut corners or something.
Very friendly staff but you can tell everyone is scared to death of Covid 19. If you want my money in the future maybe cut the excessive caution out. Had a really good experience besides that and review should of been 5 star without the patient zero treatment.
After waiting 20 min in the drive thru, which I wasnt annoyed at, I ordered a large plate, split side, double chicken teriyaki and beef with broccoli... food was cold, and they failed to give me an order of chicken teriyaki
Well lets start with this place is a hot mess. From the 35 minute wait time in the drive thru at 8 pm on a monday to the incredibly small portions this location is a disaster( my third visit) I would say try the Rocky river location a much more professional site and better quality control.Try and improve this mess please.
Very good, nice and fresh. Staff was great
It’s awesome!! The wait was literally almost nothing 😄 also the food is amazingly delicious 😋
This food is the definition of average. Not worth the money, you can spend 20 dollars easily somewhere else and receive much more edible food. Chalky fried rice. Call it chalk fried rice it actually tastes like bedrock. Chicken tastes like rat. You know how it goes
A lot of people had called off though they tried hard to keep up. That being said I have been here before and it was not normally like that. Great customer service all withstanding.
Updated review: the portion sizes at this location are a joke. Everything is half full from what it normally would be. Also they didn’t give me the food. Didn’t discover that it was wrong until I got home. I’m pretty sure it’s the same guy filling the order every time.Don’t order online. Be very skeptical of the accuracy and size of the portions. Make them fill the order in front of you.Awful. I won’t be back.
The manager (i cant remember her name) actually made a world of difference in this store. Usually i dread going when my kids and girlfriend want to eat here. This past tuesday night was the best visit ive had here thanks to her. I didnt have to stand there waiting on one of the 5 workers to finish their ghetto story to be served crunchy dry food. Everything was fresh, clean, quick and good. I didnt feel ignored and she was was super friendly while hustling along the line.
Terrible. I literally counted 4 strips of beef on my beef and broccoli. 1”x2” the bowl is 80% rice! Awful! No taste, no flavor! After working a 12 hr day it was very disappointing! I definitely won’t be back. Mandarin is so much better!
Got food poisoning from their teriyaki chicken and noodles. who knows whats in there? Im very sad, because other than that the food tasted good.
I liked the orange chicken, fried rice and, spring rolls; the food tasted good and the portions were sized well for the money. The interior of the store was clean and the employees were friendly.The only reason this place didnt get 4 stars is because I think that if you are going to name a restaurant Panda Express, you should have at least one panda dish on the menu, they have none. I asked several of the employees about the lack of panda on the menu and they all confirmed they dont have it and dont expect to have it in the future, not even panda nuggets.Anyway, if you are looking for a fast Americanized Chinese food place, this is it; if you are looking to eat some actual panda, keep driving.
Consistently bad, but somehow I eat there anyway.
I just delivered but I can comment that the place smells terrible.
Spent 20 and didnt even get napkins fortune cookie nor utensils... not happy,slow down a bit and make sure you put silverware at least...
Their food is good, but good luck ever getting teriyaki sauce on the side or in general when you want it on your food half the time.
Not good. Everything was way over sauced, beef so dry it was almost jerky, the rice was completely flavorless. Husband didnt like his choices either. Portions left something to be desired but since it didnt taste good it didnt matter. Wont be back, there are plenty of better options out there to waste your money and pallet here.
Wish they had duck sauce
If I could give zero stars I would. I’ve been going to this restaurant since it opened, I live right in Avon so it was convenient. Slowly, it went downhill. Last time I went my chicken was RAW, and other times before that dry and old. The workers are incredibly slow, and not the politest.This place started off great, but the management needs some work to restore it..
As long as you know what youre expecting, Panda is great. Its not a high class Chinese food experience. But its different than the very cheap Chinese food you find at a lot of places. Its kind of in the middle, and more fast food like. If you go in with that mentality, its great. The sauces are sweet and/or spicy, but always flavorful. The food is always hot and the service is pretty fast. No complaints here!
Couldnt go inside, 25 minute wait in drive thru, only to get home to find my entree 1/2 full. I understand COVID limitations, but this was more than that. For the expense of the food, customers expect more.
It was a pleasant change from burgers and fries. Food was ok.
Friendly workers, efficient service. They did not have the tofu eggplant which is why I went there so that was disappointing. I ended up just having the mixed veggies in a bowl with rice. Veggies were pretty good. I really want to try that tofu eggplant dish so that is the only reason I may go back.
Food always tastes like it’s days old. Terrible- I like their noodles though. I feel for the employees, it seems like they’re almost always understaffed. I recommend King Yuan for anyone wanting Chinese (on Chester Rd) instead of this place.
On 7/3/20, my wife and i visited your Avon, OH store (#2661) around 5:30(ish)pm. It was my second time trying your food, my wifes first time. Just a week before, i had a good experience in your Rocky River, OH restaurant BECAUSE THEY KEPT THEIR MASKS ON. Not so much your Avon store. Long story short...two of your employees(India & Emily) were laughing and talking over the food they were preparing WITH THEIR MASKS PULLED DOWN, MOUTHS EXPOSED. They did NOT handle me & my wifes food and we will NOT be coming back. Were in the middle of a PANDEMIC and your employees dont care. I can only imagine how much spit is flying into food during their 8 hour shifts. If you think im lying or exaggerating, feel free to pull the security footage from our visit. We were the only ones in the building ordering. Cant miss us, the interracial couple, receipt is time stamped 5:42:15 pm. Hopefully the next person doesnt hit record on their phone for all of social media to see two of you irresponsible staff members in the middle of a pandemic.
The food is hit or miss. Sometimes over cooked sometimes on point. The prices are a little high for the quality and their soda machine is almost always going flat or losing its syrup they dont pay much attention to the soda machine especially the cleaning of it. The restaurant is usually messy in the dine in... Generally I like to sit closest to the door because Im dying to eat my food and get out. I go here because its fast and its convenient instead of a buffet or ordering. They need to add wonton soup too they lack it.
This place is always a hot mess. My family loves the food at Panda, so we have visited this location about once a month since it opened. It always seems really disorganized--behind on getting food out, and opening the doors later than scheduled. Weve decided if we need a Panda fix, were going to drive-through rather than dine in, but it will definitely be less often. There are too many great choices in the surrounding area to keep coming back to a bad one.
The rice is horrible!!! Bland and Sticky! The Noodles is horrible, under-cooked and bland! Portions are very small for the price. Drive through is an 20 minute wait, service is faster inside. If you want Chinese food go to a real Chinese place. Restaurants in the hood taste better than this!!
My fiancé and I stopped at this Panda Express and although the staff was friendly and the wait was short our food was not enjoyable. It seemed like it was nowhere near fresh and we were only given a WWII ration amount of meat for the $15 I paid.
I arrived near closing time. Ordered beef and broccoli chow mein and got the saddest over cooked broccoli, hardly any beef and WHITE RICE! Terrible experience, stick to your local Chinese restaurant, dont come here!
My wife and I ordered the 3 entree meal (2 orange Chicken and 1 Beijing Beef along with a side of Fried Rice. We enjoyed the chicken and beef but the fried rice was bland and tasteless. I would not recommend eating that. Choose another side instead.
Beyond upset and disappointed ☹️ last time ordering from them Ever !!!! I only got chicken and chow noodles and the noodles were dry the chicken was hard . Also asked for a large passion fruit tea and I got a unsweetened tea with no ice ☹️ Egg rolls were burnt my friends food was just as bad rudest and nastiest place ever .
You have to go around the giant sign in the lobby that says no takeout to get your online order off a table. It’s kind of confusing and mildly irritating.It’s a fast food version of Asian cuisine.. so it’s going to be mediocre. Good staff though.
Drive thru was a little slow but it may have been a picky customer or something. Food was fresh and tasty
Most of the time you get lucky (I am talking about the drive-thru) and aren’t stuck behind confused food ordering people who just happen to have the heaviest inertia when it comes to ordering food. But hey we are talking about panda here. Food, staff’s friendliness and freshness count and they Rock!!! Maybe customers could come more prepared in the drive thru. But hands down they are superb.
You know how when you go to a Chinese place and the rice in the noodles and the rice in the noodles and the vegetables is mainly what you get and then they sprinkle the meats on that you choose at a minimum Panda Express is exactly the opposite if you cant get two meals at least out of your dinner somethings wrong they certainly dont skimp on the meats I will definitely be back
Only 1 star because you cant do zero. Highly disappointed in this place. They had no potstickers and everything was running low. The staff were all young and did not act like they wanted to be there. Very rude to my 15 yo niece. The food was nothing to write home about. My honey sesame chicken tasted like it wasbreheated several times. Ill never go back.
Not very friendly,felt like we were bothering them when we ordered. Half assed wiping table off and my girlfriend got spicy chicken not orange chicken they would not exchange it. 1st and last time coming here. Hope their happy losing lifetime customers over 5.00
O panda panda!!! Okay I am biased as I love Panda Express. I have sometimes taken a long detour from interstates to get to panda. But getting back to this location- absolutely delightful!!! Friendly staff offering fresh food. Never stale, never different in taste.I must say that people can go faster in the drive thru which is my primary way of having their food but it’s totally worth the wait.
One of my favorites in takeout! Always hot and fresh. Great portions. The vegetables are never soggy and the meats have excellent flavor.
Drove 20 mins as I was beat after a rough morning. Walking is an issue. Drove there cause I usually like their honey walnut shrimp and rice is decent and they gave a drive thru. . At drive thru, note saying not working. Drove up to window thinking I could order there, no one came! After 5 mins went inside. Honey walnut shrimp was raggy, smaller shrimp than usual and shrimp serving was even small though I had a double entree order. Then it started raining!! No one really cared the drive thru was out and with a cane it was tough getting in. Poor!
The staff was wonderful. The mushroom chicken and fried rice were also very good. The steamed veggies? Hard. As. A. Rock! And the veggie egg rolls were very dry and overdone. Disappointed first timer. 😒
Over priced & terrible food. Bland & most things are dry & inedible or undercooked. The staff is very friendly. But the food sucks every time I ever went. Had to go home & fix up the noodles with some water & green onions.
Had no idea you HAD to wear a mask in this establishment! Last time I was at Panda Express you didnt! We get there and posted on the door was a sign saying you have to wear a mask to go in but I HAD NO MASK WITH ME! I dont just carry them around with me like tampons! I think theyre nasty, and seeing them tossed allover parking lots makes me not want to be that person!rking lots makes me sick. Im not scared, I see no need for one! I just went to Put in Bay this past weekend and everyone was neck to neck and out of probably 10,000 people like 3 had on masks! Youre worried about 2 or 3 ppl??? Really. Clearly if I had the coronavirus, I would have gotten it over there. Its not right to refuse someone service because they dont have a mask! Look at all the people at wal mart and other places...seriously??? I love panda express but wont be back to this location! As an extra note, after my bf got into a half hour feud because we apparently arent welcome, we we went through the drive through and the food was delicious but just not worth the argument, stress, and fighting!
I like Panda Express, (I frequent this one often) but Ive had some bad service here as of late. The drive thru can be painfully slow, and they often run out of food hours before close. The food is usually good and the staff is usually friendly...
This was my first time at a Panda Express and was really good. They forgot spring rolls and ragoon by the time we checked out order though we were too far away to make changes. The orange chicken was delicious!
Food is over cooked and dry. Service is selective depending on whos working. Mostly bad service. I definitely would NOT recommend this Panda Express. Terrible, terrible. Do not waste your time unless youre famished, that way even garbage would taste good.
Good food but inconsistent with the orange chicken. It was too sweet this last time I ordered it.
The food is usually good and hot. Occasionally, it feels dry and old. My main concern is their customer service is sometimes inadequate. There are times when Ive had to wait 3-4 before someone even greets me.
I like their foods it good
Great food and good service.
Went there for the first time last night, although the drive through line was somewhat long, the food (Orange chicken bowl with rice) was outstanding. Please keep up the good work and attention to quality! I will be back!
We got there at 8:40. Even though drive thru open til 9:30 there wasnt much too chose from for entrees.No cream cheese wonton or spring rolls and we got the last of the white rice. Girl that waited on us seemed like we were bothering her. NOT GOOD TONIGHT.
I didnt think that a Panda Express could be so awful. 5:30pm on a Monday; empty pans, rude server, very oily undercooked noodles and the place was dirty. The place didnt seem very busy either which is not a great sign either. I LOVE Panda Express but I wont be going back to this one.
Great foodCaleb needs to learn to just listen to customer and not engage or argue with the customer. If a customers request is reasonable, then do what the customer wants.
First time Ive been to a panda Express in Ohio and it was just as good as California
Cheap prices and nice selection. Good for a fast food place. Since this location is new, everytime Ive been to this one there has been a long line but it moves fairly quick so its not too much of a problem.
I work only 15 minutes from here (& my mo-in-law lives close to work), but 15 mins isnt enough time in my 30min break to come get food, eat, & make it back! I loved my last visit even tho the veggies were hard in the middle (under-steamed imo) & watery. Loved what I chose, tho!I visited again!! (Finally) And my husband, who is a Chinese food snob and a total scrimper was jealous of my dish, liked it, & thought was a good portion for what we paid. (Yay all around! It passed the test!)
I go there atleast twice a week and get the same 4 things and every week they mess up my order when I want brown vegetable rice they give me white rice and when I want sauce on the side they completely forget to give me sauce. They also have me napkins with sauce on them. Disappointed. If this changes then Ill do back but from now on Im headed to midway mall.
Why is it that they never have any food left 45 minutes before closing? And arent they supposed to be open until 9 and not 8? Its ridiculous!
You order online and yet you still have to wait in long lines at driveway because they have no way to pick up your online order
Everytime I order here there is one of three things, not enough meat, too much greens, or rice is crunchy. I’ve tried multiple times to give another chance.
Family favorite and staff friendly. Everything was properly done. Nice job
Food was good. Only positive about the visit. It took FOREVER to even place the order, and then another ridiculous wait for 2 entrees.
I love Panda Express. And iblike their new kids menu. But the noodle are a hit or miss...sometimes feel kinda dry and one time they didnt have terriyaki chicken 😵....but still good to go once in a while
Avon Ohio Panda is awesome. Love their entrees and staff. They remember you and are super friendly. My favorite restaurant. Food is fresh and hot, too
First time customer. Ordered an entree and the three cream cheese rangoon side by the drive thru. Should have checked my order before I left. No rangoon. Not a very good first impression for a new place in town folks.I ordered the Kung Pao Chicken bowl with the side being steamed rice. The bowl was FULL of rice with a smattering of the entree on top. I had asked to see if it could be made mild. I was told rather sharply NO, and its very spicy. So I took it anyway. It is very spicy. Obviously drive thru food is made in advance and held in a warmer.Based upon the food and service I wont go back. Too bad because its close to me.
Was so excited to finally have a Panda nearby, but my visit on sept 23rd was really bad. The service was fine but the entrees were horrible. I had the Beijing beef and kung pao chicken, and they were both mushy. Almost... under cooked? Idk it was really different from other pandas. Panda is one of my favs, but not this place... Just skip it honestly...
We got there an hour before closing, were the only ones in there and they rushed us through like they were closing in 2 minutes. Felt like we were a bother, honestly. They werent all wearing masks, either. Ill find a different location, next time.
To preface my review, I hold corporate restraunt chains to an extremely high standard due to capital availability, venture investments, cash flow, training programs, etc.This location is doing well. Environment is clean, and customer facing staff were customer service oriented during my visit. I was double charged but it was an honest mistake and immedietly corrected.I Dined in today at about noon. Vegetables in wok entrees were raw which did effect the flavor profiles. (raw onion & sauteed onion have two very distinct flavors). Celery waste (florets) were mixed in with lo mein and overall side dish tasted dry and bland. A touch of pan and grill oil or olive oil could prevent this and also protect the cabbage from wilting.One other small suggestion, as a chef, I am deeply annoyed by kitchen timers. The dining room is full of beeps, dings, buzzers, etc. and they are loud and very distracting. If you are using these as a novelty to prove that production staff are responding, then have them do so immedietly as typical guests with no kitchen experience do not absorb these as background noise. Consider turning the volume down on the timers. They are meant to be reminders not fire alarms.Consider grouping your items. Your customers are smart, but differentiating items as sides, entrees, premium entrees, and add ons would be helpful and move your line along during peak times.Other than these very small, easiley cured items, I think you are doing wonderful and I would recommend you to friends and even family.
Food was good and even though there were many cars in front of me the wait time was not too bad .
Ordered online and should have been ready by the time it took me to drive there, living 10 mins away, walked on the store, not a single customer and my order was still sitting on the printer. Couldnt tell who was in charge but no one came up to me and said sorry of the inconvenience or anything of the sort. Not sure what the point of ordering online is if you have to wait there while they make it.
A very clean establishment! Very fast service, friendly staff and my food was delicious , especially the egg rolls, wow! I definitely want to return for more 👍
Good fast food. Place is clean.Staff is friendly. The food labeled spicy is more like luke warm. Tasted good, just needed more kick.
The manager really went out of her way to fix my online order. Very impressed! Food is decent enough for fast food.
Food is good sometimes. There is a server named Nicholas and when he serves I get mostly onions and celery, very little chicken, every time.
They consistently are serving old, stale, completely dried out food. So the one star is for their consistency at being horrible. Go to the Fairview Park one.
Rice is bland not much flavor. I got the orange chicken was OK. Was told Beijing beef would be 5 minute wait so didnt get to try. Dont understand why there is no general tso chicken
Delicious food. Busy area, but still awesome tasting
We were visiting Cleveland OH. from out of state when we thought we would grab a late lunch. There was nothing express about it at 3:30 in the afternoon. The staff was all in a bad mood. No one was smiling or seemed friendly. They all looked like they hated being there. The fried rice was dry and unflavored.Will not he our choice next time.
I will never go there any more.I been there for 3 times and every time I have a problems with my order.First time the over charged me, my order was for $38.00 I was charged over $198.00 and took for ever to get my refund.Second time they gave me the wrong order and third time was today we order through the drive through, got our order and got home to find that they didn’t put 2 items but we got charged for it...I will never go back there ever
I felt like a bother for the girl at the drive thru speaker. Waited 20 minutes in the drive thru line for some pre-made chinese food. Horrible service, food was ok. Wont be returning.
Quick service! Friendly staff! Good value for the price. Easy meal when Im in a hurry!
Went through the drive through, they asked me to park and wait for my order. I waited about 5 minutes. Got the wrong order. Went inside, waited 10 more minutes. It looked right when I checked but when I got home, realized they forgot my sides.
The manager was very helpful and friendly.We enjoyed the T-Mobile giveaway it was my first time eating there,not a great vegetarian selection but great service.
Great food. Portions are small but Americans like everything supersized so make your own judgement. Service was friendly. Drive thru was slow but food was very fresh.
Came here for dinner after work there was a cone in the Drive-Thru there was a sign on the door saying the lobby is closed and when I tried calling them said the number is unavailable and I see four workers inside I am very displeased
The staff wouldnt take our order and they were looking at us while ignoring us. My mother and I left the store without ordering
Just a basic Panda Express. In my experience i had been to better ones. Personally I find their chow mein really cold and dry. The stuffs are nice and great location.
I was in line for about 15 mins. Then the noodles were not fully cooked. Will never return here. I heard it was suppose to be good and went again but I was still dissatisfied.
Good except they were out of several foods(brown rice and honey walnut shrimp, crispy shrimp)by 7:30 on a Thursday. Food is good unless you were looking forward to those.
I like this place very much. theres a different mood. The cuisine is very tasty. the service is effective and the stuff is professional. The pay is reasonable. very much recommend.
I went when they 1st opened and the food was terrible, hard rice, hard noodles. So I waited a few months and figured try again, wrong mushy rice, mayo tasting shrimp, and hard chicken. I give up and will never eat there again.
Liked the food and got a good portion. Little slow but expected. They need to give you utensils when you go through the drive through
Really delicious. Panda focuses on having a smaller menu and higher quality food. The Kung Pao chicken is awesome.
This spot sure knows how to please their clients. Constantly with a friendly approach. The food is affordably priced, regularly yummy and neat.
My husband and some of my friends at work had a meeting later that afternoon and we got the food and went back to the office when Linda my boss starts choking on a chicken bone in her rice she is good now but they need to be more careful cause they forget to give me my credit card back and after a day had passed we noiced it was gone no phone call nothing
Lazy people waited in line for nothing nobody was in front of me had zero food prepared everything was empty everyone standing around doing nothing but playing with them selfs wasn’t at all busy just wasted my time. walked out when I heard was gonna b another 10 15 minutes to prep what I wanted
Only four stars because the food wasn’t fresh, lo Mein was crunchy and crab Rangoon was old and cold. However, service was good.
Eneth, Russ and Nick were awesome at customer service! The food is always good and the restaurant was very clean. Great job fellas! Thanks Panda!
Good food, can be a lil dry, but its not that expensive and a nice change from all the burger places around it.
I like Panda Express I just wish they could get my order right most of the time and when I order orange chicken not give me something thats not orange chicken I hate to pay good money for food that I think Im getting and I will end up not getting what I paid for and I cant just go back because Im on my way to work and I grabbed it for lunch and I dont want to waste of time an effort to go back they got good food but just not what I wanted get your game right Panda Express
Always good food. Service today was a little underwhelming. Might have been because they were very busy.
Love their food. Always hot. The orange chicken is probably their best, although Ive heard good things about the honey walnut chicken.
Site says dine in went there at lunch time and didnt want to wait in a mile long drive threw line but the doors are locked
Almost every time I go there they would only have 3 -4 items available and if I want anything else Id have to wait 10 minutes or so. I dont go there unless I have no other alternatives
Slow asf and my first experience was terrible because everything was dry. I went back last night for the sweet fire chicken breast bowl with steamed rice, it was very delicious
Really yummy and fresh! My fave is the pepper Angus steak and the greens!
Some of the orange chicken around and super greens.
Great food but I didnt get my Kung Pao chicken I ordered tonight 😐
Havent had a bad meal here yet, some of the items can be on the like warm side but always yummy!
My food was dry and incorrect had no flavor I feel as thou the menu is a lie I ordered a build your own “ bigger plate ” and it was normal sizes with a pint of orange chicken 😒 I’m so disappointed I won’t even be eating it I want my money back from DoorDash and Panda Express
Went in Drive through so I didnt have to get my family out of car, only to be asked to come inside to place order for a family meal but its clearly an option on drive through menu
Food was good but work staff was kind of rude. Inpatient with trying to figure out their items.
Food was bad!!! Big money.. small very small meals. Ill stay to the local Chinese food. Shouldnt take long to close at this rate. Talked to friends same thing.
Food was cold. Not a good experience and wont go back. Really too bad since Panda Express is usually much better, but this location is terrible.
Food quality is very poor, not worth the drive to get it. not going back to this place.
I like their food. It was delicious, scrumptiousalluy delicious!
Always warm and yummy. Now you just made me want to go there for dinner, lol.
Orange chicken is great! Love the fried rice with egg in it.
Decent food, decent price. Try not to go on off hours, employee mentioned what was just made. Big help.
Food is just ok, but you cant beat the price/quantity. If your hungry and taste is only a second concern, head here.
Bland food and bad service. I was ordering and the girl taking care of me just walked away. Then she was bickering with another employee. Staff uneducated about what they are serving!
Generally not very fast when going through the drive thru also theyre staff isnt typically very friendly honestly only go for the food thats why I have more than one star
Food was super bland atleast no MSG but it had no taste will never again eat from there
Horrible food. Raw and dry with small portions for the price. The workers are rude and unorganized. If you like your meat raw, this is the place to go.
Line was long but went quick sad they dont take call ahead and beef in the beef and broccoli is mushy
Very good, even when theres a long line in the drive through the employees are still polite, courteous, and efficient
Employees were rude so I did not order food . Never had I had a experience like that there
My very first time here drive thru was very fast and efficient, but my food was hard, burnt, and very dry couldn’t even eat it 👎
Internet says they have doing in. They dont. Only drive through.
Its good but they need to serve more food for the price
Excellent steamed veggies. Drive through can be a bit slow, but the food is excellent. Very modern dining experience.
The food is much better than you would think at a fast food restaurant. The prices are very reasonable.
This food is awesomeThe employee excellent and must be hand picked! Thank you for the great experience!
No condiments out, have to ask and are given 2 soy sauces. No sugar. Not very clean.
What can you say its Panda Express they are usually out of one or two items that you want. Where you have to wait 5 to 15 minutes for them to cook it
It was 7:30 pm....90 minutes before closing time.Food choices were very limited. Employees seemed bothered to wait on people.Food tasted stale
The quality went down and forgot half my food and never answered the phone to make it right!
Does anyone know if the inside is open again for ordering
Love the service here, good for a quick fast food meal with out the grease. Love all the options.
Love this place! So excited one finally opened here! Great food for a decently good price.
Great food. Not ready to serve customers when they open. Their terminals do not work with Google Pay.
Good food a bit slow with service in drive thru.
Comes up in my search for delivery near me all of 2 miles away. Go to the website no delivery. Lost business on your end. Disapointed
Very helpful when not knowing what or how to order. Made my food fresh even though it was close to closing (they closed in 5 min).
Food was good.. manager didnt like it that we ordered for 8 people and didnt call ahead...
Rather eat fake food like McDonalds no disrespect this place is expensive and u get more rice than you do meat and the rice is terrible...it wouldnt fill up a 5year old with its small portions...panda express tuhhhh more like koala bear express knock his place down and put a Popeyes chicken and add some flavor and diversity to Avon
Nice, new, clean place. Huge variety of different dishes. People who work there are friendly. Take out or dine in.
Much better than before
I love chinese food spec i al this fast.service. love it
Would give more stars if they could actually get my order correct. past 4 times i’ve been they’ve messed it up.
Delicious but the food quality is definitely different every time Ive been there
The food didn’t taste good and the serving was quite small.
Very small potions for a high price. Food was fair but not great. I dont care to eat there again
Total reviews rating 3.7
199 Reviews for Panda Express 2023:
Review №1
2022-07-18This is the first time that Ive ever been to Panda Express. Upon walking through the door we were greeted which was very unexpected and also nice at the same time. Upon ordering our food I noticed that they were not to organize with the way they handle. Each customer can do a little bit better with this. So for this reason I took away one star. The next thing I noticed was the food the chicken had not been seared also had very little flavor when it came to teriyaki. The noodles and cabbage were very dry and I mean almost dry to the point where you would choke on them. They also had no flavor to them in order to have a little flavor. I had to soak them in the sauce that came with the orange chicken. So for this I took away as star as well. However, the place was very clean. It was pretty much quiet as well. The last thing I will touch bases on was the price. For the quality of the food the price was way too high and for the same price me and my family could have ate a Golden corral and got really full and had an assortment of things to eat. So because of this I take away another star. This is why they got two stars from me. I will never eat it this disgusting restaurant again.
Review №2
2022-04-22We just finished dinner inside at the Avon location and it was fabulous! So happy they were fully staffed and my sweet fire chicken was perfect! MR. had the orange chicken and Beijing beef and really enjoyed it. Good job 👏
Review №3
2022-05-06While we love this location, could be better.The staff was overwhelmed and very busy. Food wasnt bad, just okay. They were out of a lot of items.This location is hit or miss at times.Try the orange chicken, honey walnut shrimp are very good.
Review №4
2021-07-01It was very dirty, the food was hard and noodles was very dry. The manager ask us which one was the egg roll. It was ten times better when Kamilla was there. Caleb was very nice and helpful and so was the young man that waited on us. However it wasnt the best
Review №5
2022-05-03Couldn’t even order because they are not “allergy friendly” I was told they can not take anything out the meal or add anything. Well I wanted the black peppered angus steak and was told I could not take out the mushrooms, which my husband is highly allergic too but was told they have the peppered chicken instead. I mean thank you for giving me another option but if I wanted chicken I would of ordered chicken…..chicken and steak two totally different meats.
Review №6
2022-03-14The two of use had gotten nasty food poisoning from what I presume to be a suffering Panda Express location. If you take a look at the area the Panda Express we went to is dead smack in the middle of three very popular fast food chain restaurants. These include: of Arby’s, Culver’s, and Wendy’s. When we decided to have Panda Express I had noticed that it was the only chain that did NOT have any sort of line when we arrived. The most popular seemed to be Culver’s with a famously long line; Wendy’s came in second with a healthy sized line, and Arby’s came in third with a 3 car line. With this information in mind, I predict that Panda Express is not doing too well in the area against the more popular competition. Since it is not doing as well as it’s competition, this means they’re not making as much money to keep up with a healthy flow of product. This also means that staffing may not be the greatest which came cause issues like keeping up with cleanliness. Our rice was either undercooked, or reheated old rice. This tells me that whoever is in charge of ordering product was not able to order enough fresh rice, therefore they had to reheat old rice. And all this resulted in food poisoning.
Review №7
2022-07-18I dont normally write negative reviews but today was a repeat from the time before . I went through drive thru and as im ordering young female seems annoyed . Instant attitude. Lo mein had a 10 minute wait , and then beef broccoli had a 2 min wait... I said i was fine with waiting. Pull up to window , and food was ready . Drove 45 minutes to get home , to see that my beef broccoli was nothing but broccoli, with only 1 piece of meat... So why did i pay 8.20for beef broccoli??? Not to mention broccoli wasnt cooked.... Not the first time i have dealt with an attitude at this location. But definitely the first time i payed alot for food that was unsatisfactory! Definitely wont be back.. ill wait till Sandusky builds their panda!
Review №8
2022-04-10This place has gone under it used to be so good. Now the rice is usually under cook or over cooked. The vegetables and meats are usually very small amounts. However they will give a lot of onions. Just not the same.
Review №9
2022-06-13They messed up daughters order three times through drive thru!! Seriously had to go inside to get right order. It was only beef and broccoli with noodles. Staff was friendly but there was no way it should have taken that many times to get it right.
Review №10
2022-05-13One of the better locations Ive visited. Theyre fast, the staff is friendly, the place is clean, and Ive never gotten bad food from there.